Alcatel-Lucent OmniPCX Enterprise Communication Server. Voice Mail

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1 AlcatelLucent OmniPCX Enterprise Communication Server Voice Mail

2 Legal notice Alcatel, Lucent, AlcatelLucent and the AlcatelLucent logo are trademarks of AlcatelLucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. AlcatelLucent assumes no responsibility for inaccuracies contained herein. Copyright 2014 AlcatelLucent. All rights reserved. The CE mark indicates that this product conforms to the following Council Directives 2004/108/EC (concerning electromagnetic compatibility) 2006/95/EC (concerning electrical safety) 1999/5/EC (R&TTE)

3 Chapter 1 AlcatelLucent 4645 VMS Overview Overview Architecture Architecture Alcatel 4645 voice mail characteristics Capacities and limits Voice Mail Main voice mail services Voice mailbo characteristics Personal options (Administration and voice mailbo owner rights) Caller and answering machine mode Other features Notifying the user of messages Customizing 4645 voice guides Use of ports Voice mail system and PCX network Hotel voice mailboes Automated Attendant General information Automated Attendant Entry (AA Entry) Automated Attendant Menu (AA Menu) Ubiquity

4 General information Choices offered to the caller by the Ubiquity assistant Ubiquity template design Installation procedure Foreword ACTIS Locks Setting up the Voice Mail Service (nonduplicated System) Setting up the Voice Mail Service (Duplicated System) Loading Voice Mail Voice Guides Configuration procedure Configuration Configuring with the PCX Management Tool Configuring by Telephone Set Ubiquity Detailed Management Maintenance General vmail The Evatool command Incidents Chapter 2 IMAP Service Overview Overview Architecture Configurations with a 4645 Voice Mail Configurations with a 4635 Voice Mail Detailed description Operating Principle Licenses Limits Configuration procedure

5 Overview Prerequisites Basic Principles Checking ACTIS Lock Putting Imapd Server into Service Assigning IMAP Service Rights to the Users Configuring an IMAP account for a PC Updating Eternal Imapd Server Operation Overview Procedure Chapter 3 VPIM Service Overview Glossary Overview Architecture of the VPIM service Network Transparency of Voice Mail Features Limits of the VPIM service Related modules Detailed description Operating principle Control of the VPIM service Configuration procedure Overview Configuration for Configuration for Configuration eamples On the 4635 Voice Mail Operation Overview

6 Procedure Chapter 4 Centralized Voice Messaging Overview Introduction Use Reference to the other modules Detailed description Standalone voice messaging system Networked voice messaging systems Centralised voice messaging system with integrated management Configuration procedure Installing the voice messaging system Installing ABC logical links Configuring the centralised messaging system Distribution to the entire network Maintenance Vmail InitMevo Chapter 5 Eternal Voice Mail (VPS protocol) Overview Overview Basic description Basic description Detailed description

7 RSVP protocol Message LED Hunt groups Voice mail on an ABC network Configuration procedure Implementation procedure Checking licenses Declaring signaling modes Declaring analog lines to the voice mail service Declaring set hunt groups Voice mail directory number Configuring the message LED Managing users with voice mail rights Use on an ABC network

8 06

9 1.1 Overview Overview The Alcatel 4645 voice mail system (or eva for ebusiness Voice Application) has been developed for integration in telephone systems running in an IP environment. The Alcatel 4645 voice mail system is a multiservice voice application that primarily offers a voice mail service. This voice mail service offers the following features Voice mail features allowing Callers to leave a message in a user's voice mail bo when the user is busy or absent. Users miss no calls, and their mailboes can store up to 50 messages (depending on configuration). The owner of a mailbo to send messages to other users Automated Attendant (automatic switchboard), providing all features allowing the voice mail system to act like an attendant answer incoming calls, transfer them to the requested number and present general company information. Information messages, that enable a series of messages giving company information (opening times, description of departments [marketing], etc.) to be played to callers. Implementing this type of service involves configuring specific Automated Attendant parameter settings. Ubiquity, enabling a caller to select various options (offered by an Ubiquity assistant) when they cannot reach the requested user. The Ubiquity assistant is created by configuring specific Automated Attendant parameter settings. From R5.1, the following additional services are included in the voice mail service The IMAP service, that allows a mailbo owner to consult voice mail from a remote PC ( client) connected via the IP network. The VPIM service, allowing several voice mail systems to be networked over the IP network. From R6.0, the Alcatel 4645 Starter Pack is available. Designed for standalone midmarket sites, the 4645 Starter Pack is a reduced 4645 with the following characteristics The 4645 is not on a separate CPU Applicable to 80, 150, and 250 AlcatelLucent OmniPCX Enterprise Communication Server engines only No AlcatelLucent OmniPCX Enterprise CS redundancy No Networking Limited to 30 users Limited to two hours storage The 4645 Starter Pack does not permit the following upgrades Capacity 11

10 Chapter 1! Number of languages To the Networking Value Pack To My Messaging 1.2 Architecture Architecture The 4645 voice mail system can operate on either The same physical support as the Call Server CS board or Appliance Server A dedicated server CS board or Appliance Server Note 1 The CS board is inserted into an OmniPCX Enterprise and is composed of an XMEM daughterboard and a hard disk. In duplicated configurations and if it is located on the same physical support as one of the two Call Servers, the 4645 voice mail service continues to run, whether the Call Server is in main or backup mode. Important The voice mail service cannot be duplicated (one voice mail service per system only). However, voice mail data can be backed up (with or without mailbo messages) in a specific directory using the swinst tool. A single 4645 voice mail system can handle all the sets of an AlcatelLucent OmniPCX Enterprise CS. These sets can be connected behind an OmniPCX Media Gateway or an ACT Media Gateway. The 4645 voice mail system can provide a centralized voice mail service on a private network and be part of a distributed voice mail system. The 4645 voice mail uses the IP network for transfer of voice flows. It only processes G711coded voice flows. If the other end of the voice flow cannot use this coding, compression resources (INTIP or GD MCV) are used to convert flows. If the 4645 voice mail system is embedded on The same physical support as the Call Server (main or backup), it has the IP address of the support Call Server. A dedicated server, it has its own IP address. Note 2 This IP address is required by system management when the voice mail service is created. It is mandatory whatever the system configuration used. In a duplicated configuration, it is used to designate on which CPU (local or twin) the voice mail service is to run. 12

11 ! Figure voice mail system on a dedicated CS board Alcatel 4645 voice mail characteristics The 4645 voice mail system differs from previous voice mail systems in that The PCMMC previously used for configuration has been suppressed and replaced by management fully integrated with PCX management. 13

12 Chapter 1! Messages and voice guides are stored on the hard drive. For further information on specific 4645 voice mail system features, refer to the modules listed below For voice mail services, refer to the AlcatelLucent 4645 VMS Voice Mail. For information on the automated attendant, refer to the AlcatelLucent 4645 VMS Automated Attendant. For information on Ubiquity, refer to the module AlcatelLucent 4645 VMS Ubiquity. Capacities and limits The number of ports and hard drive capacity are not subject to a lock, and the number of mailboes is configured by each Call Server. To allow supplementary services that require several mailboes for each subscriber, such as Ubiquity or Automated Attendant (AA), up to one thousand mailboes can be created. These mailboes can be of the following types Standard voice mailbo Guest voice mailbo Automated Attendant entry (AA entry) Automated Attendant menu (AA menu), that specifies actions corresponding to menu options that the caller selects by pressing a key on the set keypad. System distribution List (SDL), that can contain up to fifty members (standard or guest mailboes). Note There is no personal distribution list. For each mailbo, the following parameters can be configured The maimum duration of message recording The maimum number of messages allowed in the mailbo The maimum duration of the greeting message Eight languages are offered for a system, but only one is offered free with the standard version. The seven other languages are dependent on an ACTIS lock. The numbering plan can comprise three to eight digits. An audiomaster feature enables the various greeting messages to be customized (for eample, the company greeting message, the automated attendant menu). The Ubiquity feature is controlled by an ACTIS lock. The number of Ubiquity users can be increased using ACTIS locks. The VPIM and IMAP services are loaded and controlled by an ACTIS lock. 1.3 Voice Mail Main voice mail services 14

13 ! Voice mail services are used To create standard or guest type voice mailboes. To enable a voice mailbo to be accessed without a secret code via the Skip secret code feature (this is the default programming for access to a hotel type mailbo). To enable a variable length secret code of 3 to 8 digits. To transfer the caller to the Automated Attendant if there is no mailbo. For messages to hear all, hear date and time, listen again (repeat), move back, move forward, identify start and end, save, skip, forward a copy with an introduction, call sender, answer (reply), pause, continue, cancel To record, pause, and continue to record a message. To enable Classes of Services to be customized for standard and hotel voice mailboes. To send a message and acknowledge receipt. To provide user help, by configuring the dynamic function keys displayed on a UA set. To customize voice mailboes with the following choices three greeting messages, notification, etension to absence mode, System Distribution Lists, the Ubiquity feature, outgoing call notification. For two types of notification time management one for standard messages and the other for urgent messages. For automatic implementation of direct calls to the voice mailbo. For the hotel service checkin, checkout, and wakeup. For multilanguage guidance. For access to the Automated Attendant from the main menu. For online call recording. Voice mailbo characteristics A user who owns a standard voice mailbo can use the voice mail system to send messages to other users without calling them directly. When a message has been created, a wide range of processing capabilities are offered, both in voice mail and "answering machine" modes. By calling a voice mailbo, the user can Send messages Listen to messages Save messages Answer messages Call the sender of the message Send a copy of a message to other users Delete messages Visual guidance, in addition to guidance by voice guides, is provided on sets equipped with dynamic keys and a display. Messages that reach the epiration date are automatically deleted without the user being notified. 15

14 Chapter ! Calling the voice mailbo Calls are made By dialing the prefi and/or directory number of the voice mail service (internal or eternal) or by using the message key. Automatically at offhook (after a set time), when a new message has arrived. Accessing a standard voice mailbo for the first time At first access, users must change the original secret code and register their name Visual guidance Visual guidance is available on sets equipped with a display, whether or not there are dynamic keys. Sets with a display only (without dynamic keys) show message envelope data Notification Users are notified of new messages in one of two ways On the user set by either a flashing LED, an icon display, or a voice guide announcement. If notification forwarding is enabled, users can either call a forwarding number (internal or eternal) and a voice message is played which informs them of new messages, or they can call a pager service, followed by their pager number. Consulting voice mail This paragraph describes the features available to users when consulting their messages. For specific information on implementation, refer to thealcatellucent 4645 VMS Personal notes (reminder) Operating diagram. The 4645 voice mailspecific Skip password feature allows users to access their voice mail by direct call without having to enter a secret code. This function is enabled by default for hotel mailboes. The Autoplay feature, configured in the user's COS (Class Of Services) profile, allows (while accessing the mailbo) messages to be listened to automatically without using the main menu voice guide. The user hears new messages first, then saved messages. Messages can also be consulted in the main menu of the owner mailbo. Depending on the user's choice, unread and saved messages or only unread messages are played. While listening to a message, the user can Return to the start of the message Move ten seconds back Pause and then continue to listen Move ten seconds forward Go to the end of the message Stop listening and return to the main menu Skip a message and go to the net one. At the end of a message, the user can 16

15 ! Hear the entire message again Delete or save the message Send a copy of the message with an introduction Reply to the sender Users also hear the date and time at which messages were sent. The 4645 voice mail also allows immediate call back to the sender via the main menu. This is followed by the Options while listening feature. This feature, which is a supervised transfer, informs users of transfer status and allows them to return to the menu if the set called is busy or there is no answer Sending messages Message processing comprises recording followed by addressing. Silences at the start and end of the message are automatically deleted. While recording a message, the user can use the pause, continue recording, delete, rerecord, and end commands. With 4645 voice mail it is not necessary to confirm recording and, during recording, the user can eit the session to return to the main menu. The message is sent by dialing the destination number or by spelling the recipient's name. For a call made using "Call by name", the user is guided by voice guides voice mail allows access to System Distribution Lists, if the corresponding right has been granted by the administrator in the user's COS profile. Before sending the message the user must confirm or modify the destination or delete it and enter a new one voice mail allows messages marked Urgent to be sent. This allows the recipient to consult them before consulting regular messages. In addition, the notification cycle is shorter Acknowledgement and location of messages sent Some time after a message has been sent, the sender can ensure the recipient has received the message. The voice mailbo plays messages that have not been consulted. Messages can be checked one by one Recording during a call If the administrator has granted this right to the user in the phone features categories, a specific dynamic key is displayed during calls on UA sets. Pressing this key starts recording; pressing the Stop recording key stops recording (recording will also stop when the time allotted for recording online messages runs out). During recording, the appropriate dedicated dynamic keys can be used to reset, stop, or resume recording Personal options (Administration and voice mailbo owner rights) Voice mailbo owners can Record or modify their name Record and modify all personal greeting messages (from one to three). Maimum duration for each greeting message is from ten seconds to five minutes (30 seconds by default).* Select and activate one of the greeting messages 17

16 Chapter 1! Change their secret code * Select the type of signal for new messages (none, notification only, or full access) * Record or modify the Etended absence message Note If Etended absence is enabled, the caller hears the greeting message but cannot leave a recorded message. The call may be transferred to the attendant.there is no key to toggle this mode on/off. Record or modify their greeting on busy message, as well as the Ubiquity greeting message. * These options are configured by the administrator in the COS associated to the user voice mail. The administrator also configures call notification, which includes determination of time cycle, phone number, and the user pager number for pager services 1 and Caller and answering machine mode If a user cannot answer a call and has enabled forwarding to their voice mailbo, the call is transferred to the mailbo. The caller is guided in different ways, depending on whether or not Ubiquity is enabled. If Ubiquity is not enabled, the voice mailbo operates as follows If forwarding on no answer or immediate forwarding is programmed, callers hear the personal greeting message and are requested to leave a message. At the end of the message, answering machine mode options are available callers can listen to the message again (repeat), confirm recording, hang up, or delete and rerecord the message voice mail also allows callers to mark their messages as Urgent. If forwarding on busy is programmed, callers hears a busy greeting message (default or customized), and are requested to leave a message. At the end of the message, answering machine mode options are available. Note If the forwarding set is a multiline set, the caller will hear the busy greeting message only if all set lines are busy. Answering machine mode recording and end of message options are available while callers are recording their messages. By using either the 0 or 9 keys, callers can reach the attendant and request help with saving the message. If the caller hangs up, either during or after recording, the message is saved. For information on Ubiquity, refer to the AlcatelLucent 4645 VMS Ubiquity Other features Dial (call) by name An internal mailbo can be reached by pressing the # key and entering the corresponding name (standard mailbo name, AA Entry name, etc.), by using the keys on the set keypad (for eample, key 5 corresponds to the letters JKL). After the name has been entered, the mailbo announces available names and the user selects the recipient. This type of call can be used 18

17 ! For sending a voice message to a voice mailbo (by the owner of a voice mailbo or an attendant). With the Automated Attendant, to reach a user who owns a corresponding voice mailbo or an AA menu. To leave a message in a mailbo WakeUp All wakeup operations are performed by the PCX. The voice mailbo only plays the wakeup voice guide Programming wakeup calls The user enters the wakeup prefi. The user is guided to enter the desired wakeup time and (optionally) the call number of the set concerned. The user is then connected to a voice mailbo that confirms wakeup time and that the wakeup call has been recorded. This announcement is repeated three times (if the user does not hang up). Wakeup time is stored in the PCX Making wakeup calls The PCX connects to the voice mailbo. All wakeup calls programmed for the same time and to be made in the same language are transmitted on the same port of the voice mailbo. When the user off hooks, the voice mailbo plays a voice guide with a reminder that a wakeup call has been programmed and gives the programmed time. Note The 4645 voice mail provides a voice guide to confirm wakeup time System Distribution Lists (SDLs) If System Distribution Lists rights have been granted, mailbo owners can send voice mail to lists of people, either by entering the list number or spelling its name. User rights to SDLs are granted by the administrator. SDLs are addressed in the same way as voice mailboes, because they have a phone number and a name. With a secret code, these lists are created or deleted by the administrator in the same way as voice mailboes. The administrator manages list content. Each list can include up to fifty recipients. Note There is no personal distribution list Distribution service The administrator can record a general distribution message from a system set, using a specific mailbo. This message will be played to all users owning a voice mailbo (whether administrator configured or customized). When the message has been sent, the set LED flashes to notify mailbo owners of its arrival (the set does not ring). Users can only listen to the message when connected to their voice mailbo Eternal information and audiote service InfoBoes are created using an AA menu type mailbo. InfoBoes cannot be concatenated. 19

18 Chapter 1! These boes allow a series of company information messages to be distributed to the caller (sectors of activity, opening times, etc.) Managing a voice mailbo secret code When the voice mailbo is created, its secret code is the same as for the set. This provisional secret code can be changed by the administrator and is then sent to the mailbo as the initial mailbo secret code. For a standard voice mailbo, the secret code must be modified the first time the mailbo is accessed. The secret code for the set and the new mailbo secret code are subsequently handled separately, and the subscriber can change either independently. In the event of a forgotten his secret code, the administrator can assign a new provisional secret code using Evatool. For a hotel guest mailbo, the secret code is activated when the guest checks in. This secret code is always identical to the password for the set and cannot be modified by the guest Notifying the user of messages The owner of a mailbo is informed of a new message by a LED flashing on the set. For 4004 and 4010 sets the flashing red LED indicates unconsulted messages in the mailbo. A steady red LED indicates that there are only saved messages in the mailbo. For 4020, 4035, 4038, and 4068 sets the flashing green LED and message icon indicate unconsulted messages in the mailbo. LED OFF and message icon ON indicate that there are only saved messages in the mailbo. Note On UA sets with a display, when there are new (unconsulted) messages, pressing the Message key will display the number of messages Customizing 4645 voice guides Customized voice guides (company greeting, Automated Attendant main menu, etc.) can be either recorded in a studio or, for better quality, with the Alcatel Audio Station. Each recording generates a new G.711 sampling file. The administrator must then import this file from the hard drive using the Eva_tool command. During the import, the customized message is added to the voice message file and replaces the previous message, which can be the default message or a message recorded from a set. Deleting the customized message results in the default message being restored Use of ports All declared ports that are free can be used for incoming calls. If there are outgoing calls, a minimum number of ports must be available for incoming calls. The following rule applies 110

19 ! The maimum number of ports used simultaneously for outgoing calls must be less than or equal to the number of declared ports divided by two. Eample For a voice mail system with eight ports declared, 4 can be simultaneously used for outgoing calls Voice mail system and PCX network The 4645 voice mail system is designed to be installed in a PCX network (ABC network) as a centralized or distributed voice mail server. The 4645 voice mail system can coeist with a 4635 voice mail system, provided there is not more than one voice mail system per network node Hotel voice mailboes This type of mailbo is easy to use. The secret code is not required when it is called from the assigned room set, but is required when it is accessed from any other set. Messages are played automatically and only a limited number of options are available skip message, hear again (repeat), delete, and date and time of reception. Note As an option, guests can record their name. Checkin when a new guest checks in, the mailbo is automatically created with the same secret code, same number and same language as the room set assigned. Checkout when the guest leaves, the mailbo is closed (messages can no longer be left) and unconsulted messages are deleted. 1.4 Automated Attendant General information The 4645 voice mail system has an Automated Attendant feature that can be used to Answer calls Eecute transfer to requested number Broadcast information messages concerning the company To do this, the Automated Attendant uses two specific voice mailboes The Automated Attendant Entry or AA Entry mailbo The Automated Attendant Menu or AA Menu mailbo The following features are available Language selection Automated Attendant menu direct call from its call number Supervised or blind transfer Call prerouting company greeting or good bye message 111

20 Chapter 1! Configuration of a powerful Automatic Attendant by using two basic building blocks (AA Entry and AA Menu) to create multiple entry points. The 4645 voice mail system enables the administrator to configure a multiple entry, multiple level Automated Attendant tree structure. The basic building blocks for an Automated Attendant are AA Entry and AA Menu Automated Attendant Entry (AA Entry) This is the Automated Attendant entry point. This entry has a company greeting message, language selection (optional), and usually a reference to an AA Menu or to a voice mailbo. A caller usually reaches the Automated Attendant from a virtual set with immediate forwarding to AA Entry. When the call arrives, the company greeting message is played and an (optional) voice guide helps the caller to select a language before transferring the call to AA Entry. The administrator can customize the AA Entry greeting by consulting it, as for a regular voice mailbo, with a secret code. The administrator records the company greeting message to be played when a call is received. To simplify identification, the AA Entry can have a recorded name. If no customized company greeting message has been recorded, the default greeting message is played. While the company greeting message is played, callers can press the # key to consult their mailbo. They must then enter the mailbo number and secret code. This feature (voice mailbo access using the # key) can be disabled by the administrator. In this case, the function of the # key is to skip the company greeting message Automated Attendant Menu (AA Menu) The AA menu allows a caller to be connected to different destinations according to the configuration determined by the administrator. A connection destination can be configured for each key (keys 0 to 9). A final connection destination (the attendant) can also be configured, for when the caller does not respond to the menu prompt (after the options have been repeated a second time). Connection destinations are 112 Not used the key used has no function Transfer by entering the number the caller can enter the number or select the key corresponding to this type of connection. This activates a voice guide requesting the caller to enter the number Transfer by entering the name the caller enters the name of the called party using the keys on their set keypad. Only destinations for which the name is recognized can be selected for eample, a voice mailbo, AA Entry, or the AA menu. Transfer destinations with no associated voice mailbo are not included in the Call by name tree structure. Transfer to a preselected number number preconfigured by the administrator Transfer to attendant by using a key (0 to 9) Leave a message in a voice mailbo (or change AA menu) by entering number the caller enters the number and is connected to the voice mailbo (or AA menu) specified Leave a message in a voice mailbo (or change AA menu) by entering name using the DTMF keys, the caller enters the number and is connected to the voice mailbo (or AA menu) specified

21 ! Leave a message in a voice mailbo (or change AA menu) by entering a preset number number preconfigured by the administrator Hangs up, Back the call is redirected to its previous destination (for eample, the last AA menu) or eits the voice mailbo. A transfer can be performed in two modes blind transfer transfer is performed without control on the status of the called party. The benefit is to release the voic resources as soon as the transfer is initiated. In case of failure (for eample because the called party is busy) if the calling party is eternal, the call is routed according to the entity table of the called party if the calling party is internal, the call is released supervised transfer in case the transfer can not be carried out, the voice mail system informs the user about the status of the destination. Cause of failure may be the called party is free but does not answer before supervised transfer timeout has occured the called party is busy the called etension does not eist you are not allowed to call this number The transfer mode is a configuration parameter of the voice mail bo. The function of the * key is predetermined to redirect the call to the last menu (planned AA menu, eit the voice mailbo). The function of the # key, if not disabled by the administrator, is preconfigured for mailbo consultation. If keys 0 and 9 are not configured or there is an AA menu operation error (no caller response to the menu prompt), the caller is transferred to the attendant. The administrator can customize AA menu announcements by consulting the AA menu with a secret code (in the same way as for a standard voice mailbo). For each language installed, the AA menu has an announcement that requests the caller to select an entry key. Recording the customized greeting messages used by the AA menu is the administrator's responsibility. If messages are not customized, the default messages will be used. 1.5 Ubiquity General information Ubiquity is used to offer callers choices when they cannot reach the person called. These choices are offered by the Ubiquity Assistant, an AA Menu type voice mailbo. The Ubiquity feature is configured from the 4645 voice mail system. It only applies to standard mailboes, and is used to Provide a default greeting message if no customized greeting message has been recorded Create an Ubiquity Assistant profile with a combination of soft keys Create nine transfer destinations, configured by the administrator 113

22 Chapter 1! To program a mobile number (by the administrator) To program a mobile phone using a dedicated prefi (by the user) The Ubiquity feature allows a voice mailbo owner to customize the mailbo help menu (usin the AA menu). The help menu is used to guide a caller by offering a choice of different forwarding destinations. The Ubiquity feature is enabled by using one of the forwarding prefies (immediate, on busy, etc.), followed by the Ubiquity assistant prefi number, or by pressing the corresponding dynamic key on the UA set. If Ubiquity forwarding is not enabled, regular voice mailbo operation is used. The user cannot enable the Ubiquity forwarding feature unless rights to this feature have been granted by the administrator. Using the Ubiquity assistant prefi, the user can (for direct calls) reach the Ubiquity assistant for their mailbo to record a personal Ubiquity greeting message instead of using the default (eisting) message. When there is an incoming call, the customized Ubiquity greeting message (if there is one) is played, otherwise the default message is played. The caller selects one of the options offered and (after a timeout has elapsed) can leave a message Choices offered to the caller by the Ubiquity assistant The following choices can be offered to a caller by the Ubiquity assistant Up to nine transfer destinations (if they have been configured by the administrator), using keys 1 to 9. A transfer destination is configured in three steps In the Ubiquity Assistant template object, fill in Transfer type with the Local number type for an internal or eternal number, and Voice mailbo number type if the transfer destination is the owner of the mailbo. By default, keys 1 to 3 are configured as the local number, and keys 4 to 9 as Option not used. If the transfer destination is a local number, the administrator must have specified it in the Ubiquity assistant template object. This number may be a phone number or an Ubiquity service prefi. If the transfer destination is an Ubiquity prefi number, the administrator must complete the Mobile number field or Contact number field (or both) for each Ubiquity subscriber. By entering the Ubiquity mobile programming prefi, the owner of the mailbo, after entering their secret code, can customize the greeting message played to callers when they are connected to the mailbo Ubiquity assistant. By entering the "Ubiquity Assistant" prefi, the owner of the mailbo can listen to the greeting message recorded (this is an AA menu). To customize this menu, mailbo owners must call their mailbo and enter the number of the AA menu that activates the Ubiquity assistant. They can then, after entering their secret code, follow the voice guide to customize the AA menu greeting. Ubiquity template design The Ubiquity template is designed to allow the Ubiquity template prefi to be created in the numbering plan 114 This prefi number is dialed by the user as a forward destination number on Ubiquity (which is an AA menu). In the Ubiquity Assistant, the function associated with each digit can be specified; for eample, a mobile phone, contact, voice mailbo, etc.). The Ubiquity template is internally linked with an AA menu which allows the administrator to record a Ubiquity greeting message in the Ubiquity template AA menu. This is done by

23 ! calling the voice mailbo and consulting the AA menu linked with Ubiquity template. The Ubiquity template can be used same combination of digits (mobile Ubiquity greeting message. Each message. The Ubiquity subscriber subscription object. as a template for each Ubiquity subscriber with the phone, contact, voice mailbo, etc.) and the same Ubiquity subscriber can customize this greeting and Ubiquity templatet are linked in the Ubiquity A caller who reaches the Ubiquity assistant can select to leave a message or wait for an Ubiquity automatic transfer to the subscriber's voice mailbo. On the subscriber's voice mailbo, a voice guide requests the caller to leave a message after the audio signal (beep). When the Ubiquity greeting message has not been customized by the owner of the mailbo, the default greeting message ( To leave a message for [mailbo owner name], press one. ) is played. This message is not played if the mailbo is configured in etended absence greeting message mode. A transfer destination can be configured by the administrator, as Not used. In this case, the associated key (from 1 to 9) has no function. When the Ubiquity greeting message has not been customized, content of the default greeting message depends on transfer destination type When the name has been recorded and the transfer number is an internal number associated with a mailbo, the message played is To transfer to [mailbo owner name], press two.. When the name has been recorded and the transfer number is an internal or eternal number, but the transfer destination is not available, the message played is To transfer to etension <1234>, press two.. Note The caller can reach the attendant at any time by entering 0 or 9, but this option is not announced by the voice guide. The number of Ubiquity subscribers is controlled by an ACTIS lock. 1.6 Installation procedure Foreword This module describes the 4645 voice mail installation procedure, that may be broken down into two steps 1. Setup of the voice mail service, whether on a duplicated system or not. 2. Loading voice mail voice guides to the system. This first step may vary somewhat according to site hardware configuration, namely, whether the 4645 voice mail service and the Call Server are located on the same CPU or not. 1. The 4645 voice mail service and Call Server are located on the same CPU. The hardware configuration will therefore be 115

24 Chapter 1! Note 1 The Call Server and 4645 voice mail service can also be located on an Appliance Server. The installation procedure remains identical. 2. The 4645 voice mail service and Call Server are located on two different CPUs. The hardware configuration will therefore be 116

25 ! Note 2 The Call Server or 4645 voice mail service can also be located on an Appliance Server. The installation procedure remains identical. In both cases, the installer must have the following to configure 4645 voice mail either a VT100 console (Hyperterminal) locally connected to the CPU(s), or a PC with an Ethernet link to the company LAN (Telnet). Whatever the hardware configuration used, make sure the CPU(s) concerned by installation of 4645 voice mail are already correctly loaded with the software required for installation. If this operation has not been performed, refer to the CDROM containing the required software version, the installation tool, and documentation covering software loading. For 4645 voice mail limits and operating status, see the ACTIS locks configured for the system in the following section ACTIS Locks There are five Actis locks for the 4645 voice mail service. These are 1. lock 178EVA_engine, which indicates whether the system has a voice mail service or not. There are two possible states 0 no voice mail installed / 1 voice mail installed (2 for the 4645 Starter Pack). 2. lock 179EVA_vm_bo, which indicates the number of mailboes available on the system. This number of mailboes varies according to size of the system. Possible values are 30 (for the 4645 Starter Pack) 80, 150, 250, 500 and Open given that, for the latter, the maimum value is

26 Chapter 1! 3. lock182eva_network, which indicates whether the system has a networked 4645 voice mail service or not. There are two possible states 0 internal voice mail / 1 networked voice mail (0 only for the 4645 Starter Pack). Note 1 This lock concerns the VPIM service. 4. lock 183EVA_add_lang, which indicates the number of languages available for 4645 voice mail (the first language is provided free). The maimum number is 8 (0 one language). For the 4645 Starter Pack, only 0 is permitted. 5. lock 194EVA_PORTAL_VALUE, which indicates the number of 4645 mailboes with portal access. This number is incremented in steps of ten (nb 10). This lock number must be more or equal to that of lock 179EVA_vm_bo. For the 4645 Starter Pack, the lock number cannot eceed 30. Note 2 This lock concerns the IMAP service. To display lock state, proceed as follows From the CS CPU prompt, enter the command spadmin m. (1)a000000> spadmin m Display current counters... 1 Display active file... 2 Check active file coherency...3 Install a new file... 4 Read the system CPUID... 5 Add a CPUID...6 Remove a CPUID...7 Display active and new file... 8 Display OPS limits... 9 Eit... 0 choice 2 Select menu 2, then press the Enter key on the keyboard to go to the net screen Eample Hit to continue! 163NiceCentralRecNode 164NiceRemoteBChanRec 165Release IPUser 177SIPUser 178EVA_engine 179EVA_vm_bo 181OmniPcEnterprise 182EVA_network 183EVA_add_lang 184IntegGateKeep 185SIPGateway Hit to continue! p p p1 30 p1 p1 p1 p1 p1 p1 p1 p1 p All 4645 voice mail locks and their respective values can be displayed from this screen. In the eample, the system has a networked voice mail system. It can provide 500 mailboes and play voice guides and announcements in 5 languages (once configured) Setting up the Voice Mail Service (nonduplicated System) Configuration with the Call Server and 4645 Voice Mail on the Same CPU 118

27 ! Note 1 To simplify, the CPU on which the Call Server and 4645 voice mail service are located is referred to as the "Enterprise CPU". This CPU can also be an Appliance Server. Caution take into account the fact that the Call Server is already operating on the CPU involved (phone started). From the ">" prompt by the Enterprise CPU, initiate the 4645 voice mail procedure as follows Step 1 declare the 4645 voice mail in management system (this step is described in AlcatelLucent 4645 VMS Configuration procedure Preliminary Remarks). Then validate to ensure that the system will take into account the modifications. This action triggers the voice mail commissioning. Remarks Two of the parameters impact voice mail installation. They are the voice mail directory number once a number is given to the voice mail system, it is automatically created as aalcatellucent OmniPCX Enterprise CS virtual "EVA board". This allows to check its operating status. Note 2 This "EVA board" is seen in shelf 18 in the same way as the GD board. The name of the CPU on which the voice mail will operate. In this configuration, the name must define the Enterprise CPU (for eample cpu_ent). Note 3 This parameter can also be completed with CPU IP address (for eample, ). Step 2 checking voic commissioning. From the Enterprise CPU prompt, enter the command Config 18, as shown below (E)cpu_ent> config Cr cpl cpl type coupler state coupler ID 18 0 GD IN SERVICE NO SHELF on CR 18 1 EVA INITIALIZATION 2 RUNNING NO SHELF on CR (E)cpu_ent> From the Enterprise CPU prompt, enter the command Config18, to check that 4645 voice mail is becoming operational. (1)cpu_ent> config Cr cpl cpl type coupler state coupler ID 18 0 GD IN SERVICE NO SHELF on CR 18 1 EVA IN SERVICE NO SHELF on CR (1)cpu_ent> Step 3 Once this is completed, also check that the eva.cfg file is present under /usr3/mao. This file gives the IP addresses of the Call Server and 4645 (eva) voice mail. These addresses must always be specified as the Call Server and 4645 voice mail system are located on the same CPU. 119

28 Chapter 1! Eample (E)cpu_ent> cd /usr3/mao (E)cpu_ent> more eva.cfg callserver1 = eva = Configuration with the Call Server and 4645 Voice Mail on two Different CPUs Note 1 To simplify, the CPU where the voice mail service is located is called CPU Likewise, the CPU where the Call Server is located is called CPU CS. Either of these CPUs may be an Appliance Server. The procedure remains identical. Caution 1 For the CPU 4645 Check CPU board microswitch settings before starting up. Remove the board and check the microswitches are set as shown (ON/OFF/OFF/OFF), then re install the board. Microswitch configuration will determine type (CS or GD) of CPU board (CS in this eample). For the CPU CS take into account the fact that the Call Server is already operating on the CPU CS (phone started). Once the CPU 4645 has been started and the installer logged on, the voice mail commissioning procedure can be started from the ">" prompt. To do this, follow the steps described below Step 1 since the AlcatelLucent OmniPCX Enterprise CS is installed in the IP environment of a client, it is necessary to eecute the following operations under Netadmin a. declare the name and IP address of the CPU 4645, as well as the subnetwork mask value From the 4645 CPU prompt, enter the command netadmin m, as shown below (E)a000010> netadmin m Alcatel emediate IP Network Administration =========================================== 1. 'Installation' 2. 'Show current configuration' 3. 'Local Ethernet interface' 4. 'CPU redundancy' 5. 'Role addressing' 6. 'Serial links (SLIP/PPP)' 7. 'Tunnel' 8. 'Routing' 9. 'Host names and addresses' 10. 'Copy setup' 11. 'Security' 12. 'DHCP configuration' 13. 'SNMP configuration' 14. 'VLan configuration' 15. 'History of last actions' 16. 'Apply modifications' 0. 'Quit' What is your choice? 120

29 ! Then select menu 1. 'Installation' and follow the instructions displayed on screen to successively enter 4645 CPU name (e.g. cpu_4645), CPU 4645 IP address (e.g ), subnetwork mask (e.g ). Once this step is completed, return to main menu. b. declare the physical IP address and name of the CPU CS in the CPU 4645 Host file Remaining under Netadmin, successively select menu9. 'Host names and addresses', then menu 2. 'Add/Update'. Then follow the instructions displayed on screen to enter CPU CS IP address and name. Once this step is completed, return to main menu. Caution 2 This operation must be repeated for the CPU CS. The IP address and name of the CPU 4645 must be specified in the CPU CS host. c. Declare the main IP address if it has been previously managed at CPU CS level. This step is documented in the netadmin Operation Role Addressing. Step 2 enable telephone automatic start on CPU From the CPU 4645 prompt, enter the command eit. Under the connection login, enter swinst, then the password. From swinst, select in turn menu 2 Epert menu, 6 system management and 2 Autostart management. Follow the instructions on the screen. Step 3 declaring the 4645 voice mail in the CPU CS system management parameters. This step is documented in AlcatelLucent 4645 VMS Configuration procedure Preliminary Remarks. Remark Two of the parameters impact voice mail installation. They are the voice mail directory number once a number is given to the voice mail system, it is automatically created in the AlcatelLucent OmniPCX Enterprise CS as a virtual "EVA board". This allows to check its operating status. Note 2 This "EVA board" is seen in shelf 18 in the same way as the GD board. the name of the CPU on which the voice mail will operate In this configuration, the name must represent the 4645 CPU (for eample cpu_4645). The voice mail service will operate after the CPU 4645 has been reinitialized (see step 5). Note 3 This parameter can also be completed with CPU IP address (e.g ). From the CPU CS prompt, enter the command Config 18, to check the presence of 4645 voice mail. 121

30 Chapter 1! (E)cpu_cs> config Cr cpl cpl type coupler state coupler ID 18 0 GD REGISTERED NOT INITIALIZED NO SHELF on CR 18 1 EVA REGISTERED NOT INITIALIZED NO SHELF on CR (E)cpu_cs> Step 4 Check that the EVA_ONLY (on 4645 CPU only) and eva.cfg files in /usr3/mao are present. The latter file gives the Call Server and 4645 voice mail IP addresses configured previously (see step 1). This check must be performed on both CPUs. Eample (E)cpu_cs> cd /usr3/mao (E)cpu_cs> more eva.cfg callserver1 = eva = Step 5 starting the CPU From the CPU 4645 prompt, run the command shutdown r now, as shown below (E)cpu_4645> shutdown r now... Step 6 After starting CPU 4645, check that 4645 voice mail is enabled. From the CPU CS prompt, run the command Config 18 as shown below (1)cpu_cs> config Cr cpl cpl type coupler state coupler ID 18 0 GD IN SERVICE NO SHELF on CR 18 1 EVA IN SERVICE NO SHELF on CR (1)cpu_cs> Setting up the Voice Mail Service (Duplicated System) The actions described above are identical for a system with a duplicated Call Server. However, during step 1, the physical IP address of the twin CS CPU must be declared (see the Call Server duplication Configuration procedure Configuring the Twin Com Server). Consequently, when checking that the eva.cfg file is present, the twin CPU CS IP address will also be displayed. Main IP addresses for these two CS CPUs (local and twin) must also be taken into consideration (see the Call Server duplication Configuration procedure Configuring Role IP Addresses). Eample (E)cpu_cs> cd /usr3/mao (E)cpu_cs> more eva.cfg callserver1 = callserver2 = callservermain1 = callservermain2 = eva = Caution when switching Call Servers, the 4645 voice mail automatically resets to confirm its operation with the new Main Call Server. 122

31 ! Loading Voice Mail Voice Guides Overview When setup is complete, only one voice guide language file is installed by default on the system for the voice mail service. This file is the GEA (Generic English Alcatel) language file. To make voice guides in another language available, they must be loaded to the hard drive of the voice mail CPU. To do this, you need the CDROM. This contains Voice guides in 40 languages (A law) and 20 languages (µ law). See List of Available Languages for Voice Guides The voice guide transfer tool (utility). The documentation eplaining transfer tool installation and detailing the contents of the CDROM (list of available voice guide languages, etc). The transfer tool allows voice guide language files to be transferred from the CDROM to the hard drive of the voice mail CPU (to the directory /DHS3et/vgeva ) List of Available Languages for Voice Guides Notes Lc stands for the language code etension of the voice guide language file Nb stands for the number of voice guides per language Language table 1.16 List of Available Languages for Voice Guides Lc Nb A Law µ Law Arabic (Feminine voice) AR1 577 Arabic (Male voice) AR0 579 Cantonese CA0 574 Catalan ES1 577 Croatian HR0 630 Czech CS0 628 Danish DA0 576 Dutch NL0 581 English EN0 575 English (Australia) AS0 579 English (United States) US0 579 Finnish FI0 565 Flemish NL1 578 French FR0 587 French (Canada) FR2 587 German DE

32 Chapter 1! Language Lc Nb A Law µ Law Greek GR0 590 Hungarian HU0 575 Icelander IS0 575 Italian IT0 583 Japanese JP0 578 Korean KR0 653 Latvian LV0 622 Lithuanian LT0 607 Mandarin (China) CN0 578 Mandarin (Taiwan) CN1 579 Norwegian NO0 579 Polish PL0 604 Portuguese PT0 592 Portuguese (Brazil) PT1 591 Romanian RO0 576 Russian RU0 583 Slovak SK0 588 Slovene SI0 583 Spanish ES0 584 Spanish (Latin America) ES2 598 Spanish (United States) ES2 590 Swedish SV0 577 Turkish TR0 574 Valenciano ES3 581 Transfer Procedure The procedure consists of two steps 1. Transfer tool installation and use (opening a session). 2. Transferring voice guide files from the CDROM to the system. These two steps are described in the Voice guides and musiconhold Voice guide transfer software. Caution When transfer is complete, remember to reset a virtual voice mail board using the rstcpl 18 1 command. 1.7 Configuration procedure Configuration 124

33 ! The 4645 voice mail system is configured using the PCX management tool (etensive configuration) or a telephone set (limited configuration). There is no interaction between these two modes of configuration as the fields that can be configured by one means cannot be configured using the other means Configuring with the PCX Management Tool Preliminary Remarks This section describes the standard configuration operations the installer must perform to create the 4645 voice mail service only. For detailed management of the 4645 voice mail system, refer to the Administrator Manual, AlcatelLucent 4645 VMS Overview Creating the 4645 Voice Mail Service Caution At creation, you assign a directory number to the 4645 voice mail service in the same way as for system users. It is therefore necessary to take the system numbering plan into account so as to avoid any conflict between voice mail service directory number and system user directory numbers. Procedure 1. Select the object Applications > Voice mail. 2. Select "Review/Modify" mode. Attributes Voice Mail Dir. No. Enter the 4645 voice mail directory number. 3 to 8 digits. Connection COS ID Enter a connection category number. From 0 to 31. This selection determines whether sets are authorized or forbidden to call the 4645 voice mail service. Note A connection category compatible with those of voice mail service subscribers must therefore be selected. % of Authorized Campon Enter the camp on percentage allowed. From 0 to 200. This choice determines the number of camping calls authorized on the voice mail service. Eample 200% camp on calls on an 4645 voice mail service equipped with 8 ports allows 16 simultaneous camping calls. 125

34 Chapter 1! Directory Name Enter the name identifying the 4645 voice mail service. 1 to 16 digits and/or characters. This name is shown on sets when they are forwarding to their mailbo, connected to their mailbo. Number Of Accesses Leave the default value. Not significant in a 4645 voice mail contet. Voice Mail Type Select Voice Mail Server No. Assigning a unique identifier allows this voice mail service to be identified on the VPIM network. Enter this value even if the VPIM service is not used. Justified Select Yes all outgoing calls from the 4645 voice mail service are taken into account by accounting. No no outgoing calls from the 4645 voice mail service are taken into account by accounting. Voice Mail CPU Name Enter the name of the CPU that supports the 4645 voice mail service. This field must be completed whatever the system configuration adopted. For a duplicated system, it will specify on which CPU (main or backup) the voice mail service is to run. Other actions that can be performed on the 4645 voice mail service Delete the voice mail service Procedure a. First make sure there are no mailbo owners, distribution lists and no Automated Attendant for the voice mail service. b. Select the object Applications > Voice mail. c. Select "Review/Modify" mode and enter the number of the voice mail service. d. When voice mail service parameters are displayed, replace its directory number with the string, "". Modifying the voice mail service Procedure a. First make sure there are no mailbo owners, distribution lists and no Automated Attendant for the voice mail service. b. Select the object Applications > Voice mail. c. Select "Review/Modify" mode and enter the number of the voice mail service. d. When voice mail service parameters are displayed, make any modifications concerning voice mail service directory number, type of voice mail service, voice mail CPU name. Then confirm changes for them be applied by the system Voice Mail Service Global Parameters General 126

35 ! To complete declaration of the 4645 voice mail service, a series of global parameters must be configured. The operating mode of some of these parameters requires some eplanation. This concerns the languages used by the voice mail service, message notification by paging Languages Used When a user connects to a voice mailbo, the language requested for playback of voice guides and set display is sent to the voice mail system (in in the following diagram). Remark The language assigned to the voice mailbo is one of the nationalities configured for the system. It is formed by the combination of a display language and a voice guide language. The voice mail system checks whether the language requested for the user's voice mailbo is available in the list of languages that it offers (in ). There are two possible cases the requested language is available. In this case, the voice mail service authorizes use of this language when the mailbo is called (in in the following diagram), the requested language is not available. In this case, the voice mail service will designate the language configured as default language as the language to be used when the mailbo is called (in in the following diagram). The organization of objects used to manage 4645 voice mail languages can be broken down as follows 127

36 Chapter 1! Notification by Pager The 4645 voice mail system allows subscribers to be informed of the arrival of new messages in their mailbo via a pager. Two pager services (1 and 2) are offered to the subscriber when he programs notification type on his set. After accessing his mailbo, the user puts one of the two numbers (#1 or #2) identifying the pager service in front of his pager number. Each message specifying pager service can be configured by the installer Configuring Global Parameters 128

37 ! Procedure 1. Select the object Applications > Voice Mail > Descend hierarchy > 4645 VM Global Parameters. 2. Select "Review/Modify" mode. Attributes Attendant key Displays attendant key number, 0 or 9. This number depends on country of installation. This enables the caller to get help from an attendant by pressing this key when the called party cannot be reached or to request information. Attendant Destination Enter the number of an individual attendant group of attendants or entity prefi. This will be the destination when the caller presses the attendant key described above. Pager Script 1.1 Pager Script 1.2 Pager Script 1.3 Enter the message that will be displayed on the subscriber's pager when he is informed of new messages in his mailbo. This represents pager service 1. The message can comprise 60 characters maimum on 3 parameter lines Pager Script 1.1, 1.2 and 1.3, each specified by 20 characters. The characters allowed are 0 to 9, *, #, M, N and [ ] with M the user's mailbo number, N the call number notification. This number corresponds to the number of the set from which the user will be informed that new messages have arrived in his mailbo. Note 1 this call number notification is managed from the personal options of the user's mailbo (see AlcatelLucent 4645 VMS Personal options Notification service). [ ] pause that can be used when composing a script (in tenths of a second). 129

38 Chapter 1! Pager Script 2.1 Pager Script 2.2 Pager Script 2.3 Enter the message that will be displayed on the subscriber's pager when he is informed of new messages in his mailbo. This represents pager service 2. The message can comprise 60 characters maimum on 3 parameter lines Pager Script 2.1, 2.2 and 2.3, each specified by 20 characters. The characters allowed are 0 to 9, *, #, M, N and [ ] with M the user's mailbo number, N the call number notification. This number corresponds to the number of the set from which the user will be informed that new messages have arrived in his mailbo. Note 2 this call number notification is managed from the personal options of the user's mailbo (see AlcatelLucent 4645 VMS Personal options Notification service). Administrator Password [ ] pause that can be used when composing a script (in tenths of a second). Enter the password to access the system administration mailbo. The password must contain at least 1 digit and a maimum of 8 digits. Note 3 The actions offered by the system administration mailbo are given in the AlcatelLucent 4645 VMS Additional management. 130 Confirm Enter the password again. Timeout Supervised Transfer (sec) Enter maimum wait time before the transferred call is considered as failed if the called party does not offhook. From 10 to 120 seconds (default value 40). Second Attempt Of Notif. after(mn) Enter wait time before which a second attempt at new message notification is made on the subscriber's set. This follows a first attempt which the subscriber has not taken account of. From 3 to 60 minutes (default value 10). Other Attempt Of Notif. after(mn) Enter wait time before a final attempt for new message notification is made on the subscriber's set. From 3 to 60 minutes (default value 10). Voice Mail Language 1 Select one of the languages available for the voice mail service. This first language will be used as default language for the voice mail service. Voice Mail Language 2 Same as above Voice Mail Language 3 Same as above... Voice Mail Language 8 Same as above

39 ! Trivial Password Allowed False obvious passwords (easily guessed) are refused Passwords that are the same as the mailbo number Passwords that are the same as the mailbo number in reverse order Passwords composed of a logical series of figures (e 12345, 6543 or 13579) Passwords based on repetition of the same figure New password identical to the old password True obvious passwords (easily guessed) are autorised. Configuring by Telephone Set The interface between the administrator and the embedded 4645 voice mail service is based on sending DTMF digits from an analog set or messages generated on a UA set keypad. The administrator is guided via menus and voice guides that confirm data, notify him of errors or prompt him to enter data. Note The administrator can "anticipate" voice guidance by entering configuration data before being prompted to do so. To get the voice mail administration menu, the administrator enters a mailbo number # followed by *, #, or 00 and enters his administrator secret code. "Configuration from a set" mode only allows limited configuration that allows a message to be sent to all voice mailboes in the voice mail system. to record (after selecting the number of the language to be used) "goodbye" announcements and notification following message deposit announcements. Ubiquity Detailed Management For a detailed description of the Ubiquity feature, refer to the Ubiquity Overview. 1.8 Maintenance General To handle 4645 voice mail service, the following commands (to launch on the system terminal) have been developed or adapted. vmail controls accesses (or ports) to voice mail and hence ensures it is operating correctly. Note that vmail gives port status on the Call Server (and not 4645 side), Eva_tool seen as a menu, it allows the manager to perform specific operations on voice mail, such as deleting messages or mailboes, changing the secret code for a mailbo, resetting accesses to voice mail, etc.). To back up 4645 voice mail data (with or without mailbo messages) in a specific directory, the manager uses the swinst tool. The backup procedure is described in the Swinst Operation 131

40 Chapter 1! Backup and Restore vmail Caution The vmail command must only be run after the PCX telephone application has fully started (RUNTEL finished). When prompted by the Call Server CPU, enter vmail as shown below Eample (1)CPUA> vmail Number of EVA access 16 Voice mail number 3333 Voice mail type 6 Voice mail name messagerie 4645 Equipment init 1159 led 1160 Link status OK mr1 mr2 q23 0 neqt Free/B stat outserv nulog cristal 1227 F OK F OK F OK F OK F OK F OK F OK F OK KO KO KO KO KO KO KO KO cpl term Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y incom Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y outgo Three parameters are used to indicated status of accesses (or ports) to voice mail. They are the line Link status, which indicates whether the connection is established or not (see eample above OK). the column Free/B set to B indicates that the port is busy, F indicates that the port is free (see the eample above), the column state set to KO indicates that the port is not in operation, OK indicates that the port is in operation and available to receive incoming calls (see the eample above for the 8 voice mail accesses) The Evatool command Activation Caution The Eva_tool command must only be run after the PCX telephone application has fully started (RUNTEL finished). If the Eva_tool command is run when the telephone application is stopped, the management menu displayed does not offer the manager the same options. The options 132

41 ! offered are eclusively reserved for AlcatelLucent support. When prompted by the 4645 CPU, enter Eva_tool as shown below Note a language option allows to get the following menu in a number of different languages. Synta is as follows Eva_tool followed by country code (eg FR0 for France, US0 for United States, etc.). (E)eva> Eva_tool l US0 MANAGEMENT TOOL Eit Delete a mailbo Modify a password Delete messages from mailbo Delete messages Dump nodes and mailboes Reset a port Update led Status of line Disable lines after hanging up Force disable all line Enable all lines 12 Interactif import of greeting 13 Automatic import of greetings 14 Mov_debug Your choice Several options are offered option 0 End which is used to eit the management menu, options 1 to 13 are described below. Option 1 Delete a mailbo Option 1 Delete a mailbo allows the mailbo of a system user to be deleted. This deletion is eecuted whatever the state of the mailbo when it is deleted, whether it contains or not archived or unread messages. The mailbo "owner" set can also be on forwarding to the voice mail service. Eample Your choice 1 Enter mailbo's number 3000 The mailbo is deleted Option 2 Modify a password Option 2 Modify a password allows the secret code to the mailbo of a system user to be changed. When this is done, the mailbo owner must first enter this modified secret code before being allowed to use a new secret code. Eample 133

42 Chapter 1! Your choice 2 Enter mailbo's number 3001 Enter a new password (3 to 8 characters) 1234 The password of mailbo 3000 has been modified Option 3 Delete all messages from mailbo A first deletion level is suggested by option 3 Delete all messages from mailbo. When launched, this option results in the total deletion of all messages unread or archived in the mailbo. Eample Your choice 3 Enter mailbo's number Option 4 Delete messages A second deletion level is suggested by option 4 Delete messages. When launched, this option suggests a series of submenus which allow you to target the messages to be deleted. They are shown below 1. sub menu 1 is used to select messages according to date and time of deposit. 2. sub menu 2 is used to select all messages or stored (archived) messages only. 3. sub menu 3 is used to select mailboes from which to delete messages. Eample delete all archived messages left in mailbo 3000 after June 16,

43 ! Your choice Return Selection by time Selection by date of creation Selection by date and time Your choice 2 Enter limit date All messages stored before this date will deleted Enter the day (131) 16 Enter the month (112) 06 Enter the year (format yyyy) 2002 Among this messages, do you want to delete 0 Return 1 Delete all messages 2 Only stored messages Your choice Return All mailboes By type of mailbo Only one mailbo An interval of mailboes Your choice 3 Enter mailbo's number 3000 Treatment in the process Treatment is finished Option 5 Dump nodes and mailboes Option 5 Dump nodes and mailboes allows access to all voice mail information, whether part of an ABC network or not. This option offers a sub menu allowing you to select the kind of information to access. Your choice End Dump Dump Dump Dump Dump Dump nodes and mailboes local mailbo local node network mailbo all messages Options are as follows 1 Dump nodes and mailboes is used to list all declared voice mailbo on the node (or nodes) using voice mail. Each mailbo will be listed with its name, number and mailbo type. 2 Dump local mailbo is used to access information on one mailbo and, in particular its name and directory number, its type (e.g. standard), data concerning its secret code, its class of services, which personal greeting, busy or absence message is currently in use for incoming 135

44 Chapter ! calls, etc. 3 Dump local node is used to access local node configuration, including prefi number, voice mail access number, voice mail server name, voice mail domain name, network type eva network, eva domain, noneva, minimum and maimum allowed numbers, network message encoding type, other information on secret code, IMAP, etc. 4 Dump network mailbo this option is similar to option 2 with the difference that it allows access to a mailbo belonging to a node different from local in the network. 5 Dump all lists all information available from previous options. 6 Dump messages lists all messages processed by voice mail with their arrival time and duration. Option 6 Reset a port Option 6 Reset a port, is used to reset a port accessed via the vmail command (see vmail ). With this option, all calls on arrival on the selected port are released. Eample Your choice 6 Enter port's number Option 7 Update led Option 7 Update led, allows information (LED, voice mail dedicated function key, etc.) on a set with a mailbo to be updated on the system side. Eample Your choice 7 Enter mailbo's number 3000 Treatment in progress Treatment is finished Option 8 Status of line Option 8 Line status, allows all access paths to the voice mail service to be viewed by specifying, for each path, its busy state (F Free/B Busy) and its operating state (OK in service (enabled)/nok out of service (disabled)). Eample 136

45 ! Your choice 8 nulog Free/Busy 0 F 1 B 2 F 3 F 4 F 5 F 6 F 7 F stat OK OK OK OK OK OK OK OK Option 9 Disable lines after hanging up Option 9 Disable lines after hanging up, allows all access paths to voice mail to be put out of service when the last call in progress (connected to the voice mail service) is released. Eample 1 Your choice 9 Treatment in progress (*) Treatment is finished All lines are disable (*) If one or more lines are busy (calls in progress), the following message is displayed Eample busy Where 6 and 7 are the access paths used by calls. The message only disappears when the last call is released. Once finished, you can check that access paths are out of service (disabled) with option 8 Status of line This displays nulog Free/Busy stat NOK NOK NOK NOK NOK NOK NOK NOK Option 10 Force disable all line Option 10 Force disable all line, allows all access paths to voice mail to be put out of service whatever the status of calls connected to the voice mail service (in progress or not). Eample Your choice 10 Treatment in progress All lines are disable Note If there are calls in progress, they are cut off immediately. The users making these calls are requested to hang up. If users subsequently attempt to make another call, they ring the called set with no overflow to the voice mail system if this is programed (forwarding is not operational). Once finished, you can check that access paths are out of service (disabled) with option 8 Status of line This displays 137

46 Chapter 1 nulog ! Free/Busy stat NOK NOK NOK NOK NOK NOK NOK NOK Option 11 Enable all lines Option 11 Enable all lines, is used to put all access paths to the voice mail system back into service. Eample Your choice 11 Treatment in progress All lines are enable You can check that access paths are in service with option 8 Status of line Option 12 Interactif import of greeting Option 12 Interactif import of greeting, allows the installer to replace one of the messages available in a standard mailbo (greeting messages (1 to 3), etc.) with a new message. The new message must have been previously recorded and transferred to the system hard drive (via AAS or FTP) in *.wav file (G711 format (A or µ law) or 16 bits PCM format). The installer must then 1. Select the standard mailbo. 2. Select the type of message to be replaced (greeting message (1 to 3), busy, etended absence or the recorded name). 3. Specify the complete path for new message (*.wav file) address. Note Before the complete path is entered, the format that the new message must be in is specified (see the eample below). Eample Your choice 12 Enter number of the mailbo Return 1 Personal_1 announcement 2 Personal_2 announcement 3 Personal_3 announcement 4 Busy announcement 5 Absence greeting 6 Recorded name 1 Be careful, the format of file should be a G711 format, law A or Mu or a linear format type PCM with 16 bits per sample 8000 samples per second for all files Please name of file to up load (total path) /tmp/annoncperso1.wav Treatment is finished Option 13 Automatic import of greetings

47 ! Option 13 Automatic import of greetings, allows the installer to automatically replace the messages or announcements available in system mailboes (AA Entry or AA Menu type, etc.) by new messages in *.wav format (G711 (A or µ law) or 16 bits PCM). These messages must have been previously recorded and transferred to the system hard drive via AAS or FTP with the file listing them (*.csv file). *.csv file structure Each line must successively contain MCDU,GREETING,LANGUAGE,PATH, where MCDU is the number of the mailbo concerned by the change of message or announcement. GREETING is the number of the message or announcement (*) to be updated. LANGUAGE is the language of the message or announcement. In some cases, a language number is required for the message as it may be available is several languages. PATH is the access path to the *.wav file. Eample 1 *.csv file content MCDU;GREETING,LANGUAGE,PATH 3060;9;;/tmp/nom3060.wav 3061;5;1;/tmp/accueil3061.wav 3062;8;2;/tmp/nom3062.wav... Caution When the message or announcement has no language number, do not complete the LANGUAGE field. Note that language number is voice mail language inde. The installer must only give the complete path for the *.csv file to be imported. Eample 2 Your choice 13 Please name of file to up load (total path) /tmp/auto.csv Treatment is finished (*) Summary of message numbers and correspondences. Message No. Message type Corresponding mailbo Language 0 Greeting 1 Standard Not required 1 Greeting 2 Standard Not required 2 Greeting 3 Standard Not required 3 Busy Standard Not required 4 Etended absence Standard Not required 5 Greeting AA Entry Not required 6 Eit Administrator Mandatory 7 Notification Administrator Mandatory 8 Name AA Menu/Ubiquity Mandatory 139

48 Chapter ! Name Any type of mailbo Not required Incidents The following incident is related to the 4645 voice mail 140 Incident 904 a wrong password has been dialed

49 2.1 Overview Overview In the contet of Alcatel 4645 or 4635 voice mail service use, the IMAP (Internet Message Access Protocol) service allows users to consult their voice mail from any PC with an Internet connection. The IMAP service is available from R5.1. The IMAP service is based on the use of an AlcatelLucent OmniPCX Enterprise CS integrated messaging server named Imapd. The Imapd server supports the IMAP protocol and operates in clientserver mode. The Imapd server 1. Sets up the connection between the user's PC and his voice mail service (authentication) 2. Provides access to voice messages from a messaging program on the PC Outlook Epress Netscape Messenger From R6.0, OmniTouch Unified Communication changeend changebegin 3. Ensures synchronization between the voice mail service and the messaging program on the PC. Thus, when a message is deleted on the PC, this is automatically reflected by deletion of the message in the voice mailbo (and viceversa). 21

50 Chapter 2 " # $ 2.2 Architecture Configurations with a 4645 Voice Mail Two types of configuration are available with a 4645 voice mail system An internal IMAP service where the Imapd server can run on the same CPU board (CS board) as The Call Server and the 4645 voice mail The 4645 voice mail only At CPU initialization, running the 4645 voice mail automatically starts the Imapd server. Imapd server start up is transparent for the system administrator and no action is required. An eternal IMAP service where the Imapd server can run on a dedicated CPU board (CS board). Recognition of the voice mail by the Imapd server is ensured by a vimap process. Vimap is installed on the CPU board of the voice mail and starts up after the voice mail has started. At CPU initialization, the start of the Imapd server in stand alone is not automatic. Before starting, the system administrator must define the role of the CPU board as Imapd server. This action is made from the Imapd server setup tool on the dedicated CPU. Note In all cases 22 The software package loaded on the CPU board includes the Call Server, 4645 voice mail, and the Imapd server. The CPU board used can be also an Appliance Server.

51 # $ changeend changebegin " Figure 2.2 Configurations with a 4645 Voice Mail Configurations with a 4635 Voice Mail Two types of configuration are available with a 4635 voice mail system An internal IMAP service where the Imapd server can run on the same CPU board (VPM35 or VPS35 board) as the Alcatel 4635 voice mail. The software package loaded on the CPU board includes the 4635 voice mail and the Imapd server. At CPU initialization, running the 4635 voice mail does not automatically start the Imapd server. Before starting, the system administrator must validate the Imapd server start from the 4635 configuration tool accessible by SMT console. An eternal IMAP service where the Imapd server can run on a dedicated CPU board (CS board or Appliance Server). The software package loaded on the CPU board includes the Imapd server. Recognition of the voice mail by the Imapd server is ensured by the vimap process. Vimap is installed on the CPU board of the voice mail and starts up after the voice mail has started. At CPU initialization, the start of the Imapd server in stand alone is not automatic. Before starting, the system administrator must define the role of the CPU board as Imapd server. This action is made from the Imapd server setup tool on the dedicated CPU. changebegin 23

52 Chapter " # $ changeend 2 Figure 2.3 Configurations with a 4635 Voice Mail 2.3 Detailed description Operating Principle changeend changebegin The basic operating principle of the IMAP service is as follows User B calls user A whose set is forwarded to the voice mail service. User B decides to 24

53 " # $ leave a message in user A's voice mailbo. User A, who is out of office, wants to consult his mailbo from a PC with Internet access. From the PC's messaging program, user A connects to the Imapd server using the password for his mailbo. After user A has been identified (authentication), the Imapd server transfers voice messages in user A's mailbo to the inbo of the PC's messaging program. User A receives the voice message in the form as an with a *.wav attachment. User A can Click on the relative attached file to hear the message Delete the message Order the messages by, date, sender, etc. (if there are several messages) Note When the user is connected to the Imapd server, any new message is transferred to the PC program's inbo. The user is informed immediately of the current mailbo status (number of messages, new messages). If the user performs no operation during a period of 30 minutes, the connection with the Imapd server is automatically cut off. Deleting a message in the messaging program also deletes the message in the voice mailbo (and vice versa). Messages marked as "Read", "Unread", or "Saved" in the mailbo are unmarked in the messaging program. All messages are displayed as new messages. A new message read from the messaging program is registered as "partially read" in the voice mail program. This message is still displayed as new message in the voice mailbo. When all new messages are read from the messaging program, the LED notifying new messages stops flashing (is unlit) on the set. Licenses The IMAP service is subject to ACTIS control via the lock My Messaging for the 4645 IMAP service My messaging use for the 4635 IMAP service This lock gives the number of mailboes authorized for the IMAP service on the AlcatelLucent OmniPCX Enterprise CS. Each voice mailbo is assigned a Class of Service when it is created by system management. The Class of Service has a corresponding parameter to grant users IMAP service rights. The number of voice mailboes that can be created/modified with IMAP service rights is limited to the number specified in the lock. Similarly, if a Class of Service is modified to be granted IMAP service rights and the number of voice mailboes with this Class of Service eceeds the number specified by the lock, all such mailboes will be refused IMAP service rights Limits 25

54 Chapter 2 " # $ The maimum number of connections to the Imapd server depends on the configuration used Configuration CPU Call Server CPU 4645 voice voice mail mail + Imapd server + Imapd server Maimum num 100 ber of connections 1000 CPU 4635 voice mail + Imapd server CPU Imapd server Downloading a message from the voice mail to the PC can take as long as the length of the message itself. 2.4 Configuration procedure Overview This chapter describes the settings used to implement the IMAP service on the AlcatelLucent OmniPCX Enterprise CS Prerequisites The Call Server and voice mail (4635 or 4645) are understood to already be in service on the AlcatelLucent OmniPCX Enterprise CS Basic Principles IMAP service administration is performed as follows 1. Check the Actis lock for IMAP service use 2. Put the Imapd server into service 3. Grant IMAP service rights to the users 4. Add a voice mail (messaging) account for access to the IMAP service in the messaging program of a PC Checking ACTIS Lock 1. From the Call Server CPU prompt, enter the spadmin m command 2. Select menu 2, then press Enter key on the keyboard The net screen displays all locks and their respective value 3. Check that the lock authorizes IMAP service use. The lock is My Messaging for 4645 IMAP service My messaging use for 4635 IMAP service Note This lock determines the number of mailboes authorized for the IMAP service on the AlcatelLucent OmniPCX Enterprise CS. 26

55 " # $ Putting Imapd Server into Service Put Imapd Server into service requires to check the type of voice mail used (4645 or 4635 voice mail) and the CPU board configuration on which the Imapd server is to operate (with or without voice mail). Depending on checks done before, do one of the following to put Imapd server into service Voice mail used CPU board configur IMAP service corres Action ation pondence 4645 Call Server voice mail + Imapd server Internal IMAP service No action to be performed or 4645 voice mail + Imapd server Imapd server Eternal IMAP service See Eternal Imapd Server voice mail + Imapd server Internal IMAP service 4635 Imapd server Eternal IMAP service See Eternal Imapd Server See Internal Imapd Server Eternal Imapd Server On the CPU board dedicated to the Imapd server use, proceed in the order listed below to put Imapd server into service 1. Deactivate the service automatic start 2. Declare the CPU supporting voice mail. This operation allows to validate the net start of the dedicated CPU in Imapd server 3. Only in case of 4635 voice mail use, configure the IVR LAN (Id 240), ASA LAN (Id 241) and IMS (Id 253) applications passwords. These applications ensures the dialog between the 4635 voice mail and the Imapd server 4. Start the dedicated CPU in the Imapd server On the voice mail CPU and only in case of 4635 voice mail use, add the IVR LAN (Id 240), ASA LAN (Id 241) and IMS (Id 253) applications from the 4635 configuration tool accessible via SMT console. The declaration of these applications is mandatory to allow dialog between the 4635 voice mail and the Imapd server Deactivating Service Automatic Start On the AlcatelLucent OmniPCX Enterprise CS, the CPU board dedicated to the Imapd server use must be installed and initialization launched. Once the initialization is over, the service (Call Handling or other) started must be stopped. If it is not the case, proceed in the order listed below to deactivate the service automatic start From the dedicated CPU prompt, open a session (log on) using swinst Select 2 Epert menu 27

56 Chapter 2 " # $ Select 6 System management Select 2 Autostart management Select 2 Unset autostart Press return Eit swinst Reboot the CPU with shutdown command Declaring the CPU Supporting Voice Mail 1. From the dedicated CPU prompt, open a session (log on) using swinst 2. Select 2 Epert menu 3. Select 6 System management 4. Select 6 IMAP server management This menu of swinst opens the Imapd server setup tool 5. Select 2 + Setup 6. Select 2. CPU Add 7. Enter the name of the CPU supporting voice mail and select voice mail type as shown below CPU Add VIMAP CPU List 4645 <no cpu> 4635 <no cpu> New CPU? 4635_CPU (for eample) Voice mail type (0=4645, 1=4635)? 1 (for eample) CPU Added Checking Imapd Server Configuration 1. From Imapd server setup tool, select 2 + Setup 2. Select 1. Actual Configuration 3. Check that the voice mail CPU declaration is done as shown below Actual Configuration Actual Configuration Imapd package is installed 4635 package is installed VIMAP CPU List 4645 <no cpu> _CPU (for eample) Configuring 4635 Applications Passwords 1. From Imapd server setup tool, select 2 + Setup 2. Select 5. Configuration of 4635 application passwords 3. Enter the password of each application asked for 4635 voice mail system Configuration of 4635 application passwords Password IMS (253) Password ASA (241) Password IVR (240) 2222 (for eample) 2222 (for eample) 2222 (for eample) Starting the Dedicated CPU in the Imapd Server From the dedicated CPU prompt, use the shutdown command to start the dedicated CPU in 28

57 " # $ the Imapd server Adding Applications in 4635 Voice Mail System You must declare applications in the 4635 configuration tool. It concerns the following applications IVR LAN (Id 240), ASA LAN (Id 241) and IMS (Id 253). 1. Connect to the 4635 SMT console 2. Select 17 Eternal Application Management 3. Select 2 Application Administration 4. Select 1 Add Application 5. Enter valid information for the first application (Id, name, maimum sessions allowed and password) as shown below Menu 17 Eternal Application Management Add Application Application ID 240 Application Name IVR LAN Maimum Sessions allowed 64 (for eample) Application Password 2222 (for eample) Caution The application password must be identical to the one entered at Configuring 4635 Applications Passwords. 6. Validate and repeat operations for the other applications Internal Imapd Server On the 4635 voice mail CPU, proceed in the order listed below to put Imapd server into service 1. Add the IVR LAN (Id 240) and ASA LAN (Id 241) applications from the 4635 configuration tool accessible via SMT console. The declaration of these applications is mandatory to allow dialog between the 4635 voice mail and the Imapd server 2. Validate the start of the Imapd server Adding Applications in 4635 Voice Mail System Two applications must be declared in the 4635 configuration tool. It concerns IVR LAN (Id 240) and ASA LAN (Id 241). 1. Connect to the 4635 SMT console 2. Select 17 Eternal Application Management 3. Select 2 Application Administration 4. Select 1 Add Application 5. Enter valid information for the first application (Id, name, maimum sessions allowed and password), for eample Menu 17 Eternal Application Management Add Application Application ID 240 Application Name IVR LAN Maimum Sessions allowed 64 (for eample) Application Password 2222 (for eample) 6. Validate and repeat operation for the other application 29

58 Chapter 2 " # $ Validating the Imapd Start 1. Connect to the 4635 SMT console 2. Select 17 Eternal Application Management 3. Select 5 Internal IMAP Server administration 4. Validate the Imapd server start as shown below Menu 17 Eternal Application Management Internal IMAP Server Configuration Start Internal Imap Server Y Assigning IMAP Service Rights to the Users Perform the following operations for each IMAP service user 1. Assign a Class of Service to each user's mailbo 2. Configure the Class of Service to authorize IMAP service use Assigning a Class of Service to the User's Mailbo 1. Connect to the mgr or the 4760 configuration tool 2. Select Users 3. Review/modify the following attribute Eample 4645 Voice Mail Bo 4645 Voice Mail Type Displays the type of mailbo 4645 Class of Service Enter the number of the Class of Service for this mailbo Note Only the attributes relevant to this step are described. 4. Confirm your entry Configuring the Class of Service to Authorize IMAP Service Use This operation differs following voice mail system used For 4645 voice mail, proceed in the order listed below to configure the Class of Service to authorize IMAP service use a. Connect to the mgr or the 4760 configuration tool b. Select Applications > Voice Mail > 4645 VM Classes of Services c. Review/modify the following attribute IMAP access Enter Yes to authorize IMAP service use Only the attribute relevant to this step is described. For more information, see the AlcatelLucent 4645 VMS Basic management Reviewing or modifying a Class of Service d. Confirm your entry 210

59 " # $ For 4635 voice mail, proceed in the order listed below to configure the Class of Service to authorize IMAP service use a. Connect to the 4635 SMT console b. Select 7 Change Class of Service Profile c. Enter the number of the Class Of Service, then press Enter key on the keyboard d. In the field My messaging, select Y e. Validate and repeat operation for the net Class Of Service used Configuring an IMAP account for a PC Note Each PC must be equipped with A messaging program such as Outlook Epress, Netscape Messenger, ecc, etc. A program that can read *.wav audio files Sound card Loudspeakers An Internet connection For each PC, perform the following procedure to allow IMAP service use 1. Ensure you have the following information The type of server used (IMAP) Account name and password (user's voice mailbo number and password) Incoming voice mail/messaging server name (voice mail IP address) Outgoing voice mail/messaging server name (the user's default messaging server name) 2. Create the IMAP account with the previously provided information. Depending on the messaging program used, operation can differ. For information, refer to the online help for your messaging program. Important If the user is to create the account, they must obtain the information required to open the account and on how to perform the procedure from the network administrator Updating Eternal Imapd Server When a new software (change of version) is installed on a CPU dedicated to the Imapd server, update is not automatic and requires an action as shown below 1. From the prompt of the dedicated CPU, open a session (log on) using swinst 2. Select 2 Epert menu 3. Select 6 System management 4. Select 6 IMAP server management This menu of swinst opens the Imapd server setup tool 5. Select 3. Update For eample 211

60 Chapter 2 " # $ Update Uninstalling imapd Installing imap2.01oe.i386.rpm... Uninstalling vimap Cannot remove /var/a4635/cache/vimap directory no empty Cannot remove /etc/a4635 _ directory no empty Installing vimap oe.i386.rpm Operation Overview This chapter is intended for IMAP service users and describes the procedure used to consult voice mail from a messaging program on a PC Procedure 1. Open the messaging program inbo. 2. Download voice messages in the message reception window. If connecting for the first time, click the Inbo folder of the IMAP service account. Otherwise, click the "Refresh" button in the reception window. 3. Doubleclick a message to display the attached *.wav file. 4. Doubleclick the *.wav file to play it. 5. When you have listened to the message, you can delete it in the reception window. In the toolbar, click the Delete button. The message is displayed struck out but is not deleted. To delete the message completely, click Remove deleted messages in the Edit menu. Important Depending on the messaging program used, operations may differ from those described above. If this is the case, refer to the online help for your messaging program. 212

61 3.1 Overview Glossary VPIM network a network of VPIM compliant voice mails that echange messages using the VPIM protocol Call server subnetwork a network of call server linked by ABCF type private links that share an homogeneous numbering plan IP network a group of call server and voice mail systems linked using the IP protocol Overview The VPIM service (Voice Processing Internet Messaging) is available from R5.1 and allows (via the IP network) an Alcatel 4645 or 4635 voice mail system node to be connected with several other voice mail system nodes (Alcatel 4645 or 4635 systems, or systems from another manufacturer). The VPIM service thus allows voice messages to be echanged between users with a mailbo on one of these voice mail nodes. Note 1 As of R8.0, there is voice mail service limitation specific to Alcatel 4635 voice mail system. In a VPIM or OctelNet network, it is not possible to send a reply message from remote voice mail system nodes (Alcatel 4645 or 4635 or voice mail systems from nonalcatel manufacturers) to a distribution list of Alcatel 4635 voice mail system node. Once the voice message has been recorded, the VPIM service encodes it, translates it into an format message, and routes it to the mailbo on the remote node via the IP network. Eample 31

62 Chapter 3 #" $ In the contet of VPIM service use, "voice mail system node" refers to a PCX or PBX with a voice mail service and a connection to the IP network. Voice mail nodes interconnected by the VPIM service form a VPIM network. Note 2 In the rest of this document, for reasons of clarity "Local node" is used to refer to the Alcatel 4645 Voice Mail node sending the message. "Remote node" is used to refer to the voice mail node to which this message is sent. "VPIM message" is used to refer to a voice message sent to a recipient via the VPIM service. Architecture of the VPIM service There are several VPIM network configurations, based on the hardware configuration of the remote node. These are 32

63 #" $ Where 4645 Domain The 4645 domain is formed of nodes connected both by ABCF type private links and the IP network. The remote nodes are composed of AlcatelLucent OmniPCX Enterprise CS type PCXs with 4645 Voice Mail. The dialing plan is homogeneous within a 4645 domain, this means that each voice mailbo has a directory number that is recognized by all domain nodes. Service level Send VPIM messages to one or more users. Reply to VPIM messages. Call the sender of a VPIM message. Use the Dial by name feature to call the recipient of a VPIM message. Confirm the name of the recipient before sending the VPIM message Network The 4645 network is composed of nodes connected by the IP network only. The remote nodes are AlcatelLucent OmniPCX Enterprise CS type PCXs with 4645 Voice Mail. The dialing plan is not homogeneous on a 4645 network. An access prefi for the remote node must be configured in the local node's dialing plan. Service level Send VPIM messages. Reply to VPIM messages. Use the Dial by name feature to call the recipient of a VPIM message. 33

64 Chapter #" 3 $ Confirm the name of the recipient before sending the VPIM message. Non 4645 Network A non 4645 network is composed of nodes connected by the IP network only. The remote nodes are AlcatelLucent OmniPCX Enterprise CS type PCXs with 4635 Voice Mail. And/or non Alcatel PBXs with a voice mail system supporting VPIM from a manufacturer other than AlcatelLucent. The dialing plan is not homogeneous on a non 4645 network. An access prefi for the remote node must be configured in the local node's dialing plan. Service level Send VPIM messages. Reply to VPIM messages. Network Transparency of Voice Mail Features The following table illustrates the availabilty of voice mail features when used in different 4645 network topologies. Feature 4645 Domain 4645 Network non 4645 Network N N Y1 Y Y Spoken name confirm Y2 ation N N Personal Greetings N N N Etended absence greeting N N N Send VPIM message N in telephone answer.3 N N Reply to a VPIM voice Y message4 Y Y Call sender5 Y N N Check receipt N N N AA consult mailbo7 N N N AA reach mailbo by dialing the number 7 N N N AA reach mailbo by dialling the name 7 N N N AA go back N N N Send message Y without prefi addressing Send message with prefi addressing Only necessary for nodes outside the domain

65 #" $ Limits of the VPIM service VPIM service limitations are Maimum number of nodes in a VPIM network 500 Maimum number of voice mailboes in a VPIM network Maimun length of a VPIM message 5 hours Related modules The VPIM service is described in the following modules Functional description, see the VPIM service Detailed description Configuration, see the VPIM service Configuration procedure Configuration eample, see the VPIM service Configuration eamples Use (operation), see the VPIM service Operation 3.2 Detailed description Operating principle The 4645 domain 2 Available after the first message has been received, stored in a local cache A caller might enter a system via telephone answering and then leave messages in several different mail boes 4 If reply address is available (not set to "From 5 Depends on CLI availability 6 Implementation restriction a remote query for ststus of messages is not available 7 Would require to transfer the call to a different voice messaging node and handover call contet information 3 35

66 Chapter 3 #" $ User A decides to send a VPIM message to user B. 1. From his set, user A connects to his voice mailbo. 2. From the main mailbo menu, user A selects the send menu, then records the VPIM message. 3. When recording is complete and when requested by the voice mail service, user A dials/enters either User B's voice mailbo number User B's name Note 1 The number dialed must be that of a Standard, Guest voice mailbo or a distribution list. When entry is complete, the system checks the requested number. 4. Once the number has been checked by the system, user A hears (as confirmation) either Voice mailbo number (if connecting for the first time) The name 8 recorded by user B for his voice mailbo (if this is a new connection). 5. When the confirmation message has been played, user A confirms whether or not the VPIM message is to sent. Note 2 User A can also simultaneously send a VPIM message to several users. In this case, the number dialed/entered in step 3 is for a Distribution list type mailbo or he can repeat the steps 3 to 4 with other numbers. After user B has listened to the VPIM message, he can either 8 36 Reply by sending a VPIM message Call user A When the VPIM message does not reach User B due to a conversion, transfer, or other type of This data is managed/configured by the site installer.

67 #" $ problem, User A is informed of this by a voice message. Eample A VPIM message cannot be sent to User B if his voice mailbo is in etended absence mode or is full The 4645 and non 4645 networks The operating principle of the VPIM service is similar for these two network configurations. However, as of R8.0 there is voice mail service limitation specific to Alcatel 4635 voice mail system. In a VPIM or OctelNet network, it is not possible to send a reply message from remote voice mail system nodes (Alcatel 4645 or 4635 or voice mail systems from nonalcatel manufacturers) to a distribution list of Alcatel 4635 voice mail system node. Eample 1 Remote node consisting of a AlcatelLucent OmniPCX Enterprise CS with 4635 Voice Mail. User A decides to send a VPIM message to User B. 1. From his set, user A connects to his voice mailbo. 2. From the main mailbo menu, User A selects the send menu, and then records the VPIM message. 3. When recording is complete and when requested by the voice mail service, User A dials/enters the remote node prefi 9 followed by User B's voice mailbo number. The system considers entry to be complete when any of the following occur The maimum number of digits 9 to be dialed is reached and the interdigit timer elapses. The maimum number of digits to be dialed is reached and User A presses the # key on the set. The maimum number of digits 9 to be dialed is reached. When entry is complete, the system checks the requested number. 37

68 Chapter 3 #" $ 4. Once the number has been checked by the system, User A hears (as confirmation) either The name recorded 9 for the remote node (if any) followed by the voice mailbo number The remote node's access prefi followed by the voice mailbo number. 5. When the confirmation message has been played, User A confirms whether or not the VPIM message is to be sent. Note When User B has listened to the VPIM message, he can reply by sending a VPIM message. (Only on a 4645 network) If User B replies by sending a VPIM message, User A can, if he wants to send another VPIM message to User B, use the following features In step 3, the Dial by name feature. In step 4, the name recorded by User B for his mailbo. When the message does not reach User B due to a conversion, transfer, or other type of problem, User A is informed of this by a voice message. Eample 2 A VPIM message cannot be sent to User B if his voice mailbo is in etended absence mode Control of the VPIM service The VPIM service is subject to ACTIS control via the lock 182EVA_network. This lock allows or prohibits VPIM service from the local node. When the VPIM service is active on the local node, all users with a voice mailbo on the node can use the VPIM service. For information on how to consult lock status, refer to the AlcatelLucent 4645 VMS Installation procedure ACTIS Locks. 3.3 Configuration procedure Overview This chapter describes the different settings to configure on an AlcatelLucent OmniPCX Enterprise CS to include 4645 or 4635 voice mails in a VPIM network. Important The Call Server, 4645 and 4635 voice mail must already be in service on the AlcatelLucent OmniPCX Enterprise CS Configuration for Basics VPIM service administration is performed as follows 1. Voice mail number check check that each voice mail is declared with a voice mail 9 38 This data is managed/configured by the site installer.

69 #" $ number that is unique whithin the VPIM network. 2. VPIM nodes declaration each node must know the other nodes of the VPIM network. A VPIM node is identified by its voice mail number and a FQDN (Fully Qualified Domain Name). 3. IP configuration on each node, proceed to IP configuration so that FQDN of VPIM nodes can be translated into IP addresses Checking Voice Mail Numbers Each time a voice mail is declared, it must be assigned a UNIQUE voice mail number. For each 4645 and 4635 voice mail systems of the VPIM network, this number can be reviewed via mgr or the 4760 configuration tool 1. Select Applications > Voice Mail 2. Enter the Voice Mail Dir.No. 3. Check the value of the following attribute Voice Mail Server No This number must be unique in the entire VPIM network. Declaring VPIM Nodes Principle Each node of the VPIM network must acknowledge all the other nodes of the network. Declaration of VPIM nodes must be performed on one node only, on each call server subnetwork containing 4645 voice mails. Once these declarations have been performed, they are broadcast to the other nodes of the subnetwork by the audit/broadcast mechanism. 1. On each call server subnetwork containing 4645 voice mails, select one node. 2. On this node, declare all the VPIM nodes of the VPIM network. This includes The node itself The other VPIM nodes of the subnetwork VPIM Nodes outside the subnetwork To declare VPIM nodes, see Declaring VPIM nodes. 3. Ensure that these declarations are broadcast to the other nodes of the network see VPIM Nodes Broadcast and Audit Declaring VPIM nodes VPIM nodes are declared via mgr or the 4760 configuration tool 1. Select Applications > Voice Mail > 4645 VM VPIM 2. Review/modify the following attributes 39

70 Chapter 3 #" $ VM Node Num Enter the ID number of the remote node on the VPIM network. ber Caution The VM Node Number must be the unique identifier of this voice mail in the VPIM network. For an Alcatel 4645 or 4635 voice mail, it must match its Voice Mail Server No. attribute (see Checking Voice Mail Numbers ). Prefi Number Enter the remote node access prefi (2 to 8 digits). Note 1 Do not enter anything when the remote voice mail belongs to the same subnetwork. VM Phone Num Enter the directory number of the remote node voice mail system. Either ber The voice mail is in the same call server subnetwork. Enter the local number of the voice mail in the homogeneous numbering plan The voice mail is not in the same call server subnetwork. The number to be entered consists of the prefi number followed by the voice mail number. Directory Name Enter a name for the remote node voice mail service (optional). This name will be displayed on the set when a name is recorded for the node. Domain name Enter the name of the IP domain to which the remote node belongs. This name is used to compose the message recipient IP address when the message is sent over the IP network. Reminder The VPIM service uses standard Internet addressing format User name, where the local part is the recipient's directory number and the domain part is a Fully Qualified Domain Name (FQDN), in other words, a domain name. Destination type Enter the type of network configuration to which the remote node belongs 4645 Network the remote voice mail is a 4645 in a different call server subnetwork 4645 Domain the remote voice mail is a 4645 in the same call server subnetwork NO 4645 the remote voice mail is not a 4645 Min No. digits Enter the minimum number of digits to dial before the system recognizes these digits as a voice mailbo number (between 3 and 8). Note 2 This number must be less than the Ma No. digits attribute. Ma No. digits Enter the maimum number of digits to dial for remote node voice mail boes (between 3 and 8). Audio encoding Select the type of audio encoding to be used for VPIM messages G.711 between two 4645 voice mails G.726 for all other cases encoding Base64 3. Confirm your entries 4. Repeat operations for the other VPIM nodes of the VPIM network VPIM Nodes Broadcast and Audit The VPIM node declarations must be broadcast to all nodes (and their 4645 voice mails) of the subnetwork. 310

71 #" $ If this is not the case, the audit feature must be used. To launch the audit of VPIM voice mails in this Call Server subnetwork, use the audit menu 58 * 4645 VM VPIM IP Configuration Basics IP configuration is necessary to allow name resolution, i.e. the translation of the FQDN (filled in the Domain Name attribute of 4645 VM VPIM objects) into IP addresses. Name resolution can be achieved in any of the following ways With a domain name server (DNS). The advantage of using a DNS is to avoid having to declare all FQDNs on VPIM nodes. Name resolution is insured by DNS. With aliases declared on the PCX. This method is the most strenuous of all, because FQDNs of all VPIM nodes must be declared on the AlcatelLucent OmniPCX Enterprise CS via the netadmin command. With a mail router. The advantage of a mail router is to avoid having to declare all FQDNs on VPIM nodes. Name resolution is insured by the mail router. But the mail router itself must be configured using alias unless the system used a DNS hostname resolution. Note These three methods are not eclusive. It is possible, for instance, to use a mail router for nodes outside the local IP domain, DNS or aliases inside the IP domain Local Node IP Configuration The local node must have a FQDN address for sendmail to work correctly. This FQDN must be declared with the netadmin command. 1. Log on the Call Server under the mtcl account 2. Run the command netadmin m. 3. Select 9. 'Host names and addresses' 4. Select 2. 'Aliases' 5. Select 2. 'Add/Update' 6. Enter the FQDN of the local node, its host name and IP address, e.g. Aliases update ============== Alias name? local_vmail.col.bsf.alcatel.fr Host's IP name? local_vmail Host's IP address (default is )? 7. Enter 0 to return to the main menu, then select 16. 'Apply modifications' 8. Enter 0 to eit netadmin Using a Domain Name Server 1. Log on the Call Server under the root account 2. Add in the /etc/resolv.conf file The domain name of the local host One, or possibly several, domain name servers 311

72 Chapter 3 #" $ Eample domain col.bsf.alcatel.fr nameserver nameserver where domain is followed by the name of the local host and nameserver is followed by IP address of one DNS Using Aliases If no DNS or mail router is used, the FQDN of all distant nodes must be declared via a netadmin command. 1. Run the command netadmin m. 2. Select 9. 'Host names and addresses' 3. Select 1. 'Host database update' 4. Select 2. 'Add/Update' 5. Enter the FQDN host name and IP address of a VPIM node, for eample Host database update ==================== Host name? evacs7.col.bsf.alcatel.fr Host address? Repeat this operation for all the nodes (4645 VM VPIM objects) declared on the local node Using a Mail Router To use a mail router, configure the router address and request that sendmail uses it. 1. Log on the Call Server under the root account 2. If there is no activated DNS, add the router FQDN to the hosts a. Run the command netadmin m. b. Select 9. 'Host names and addresses' c. Select 1. 'Host database update' d. Select 2. 'Add/Update' e. Enter the host name and IP address of the mail router, for eample Host database update ==================== Host name? mail_router.col.bsf.alcatel.fr Host address? f. Enter 0 to return to the main menu, then select 16. 'Apply modifications' g. Enter 0 to eit netadmin. 3. Update the /etc/mail/mailertable file as follows. smtpmail_router.col.bsf.alcatel.fr Caution 1 Note the period at the beginning of the line. Note It is possible to route network nodes from the local IP domain directly, without using the router 1. Add the following line at the beginning of /etc/mail/mailertable file.col.bsf.alcatel.fr smtp%1.col.bsf.alcatel.fr 312

73 #" $ Caution 2 Note the period at the beginning of the line. 2. Run the command rstcpl 18 1 or rstcpl 18 0 on the Call Server to restart sendmail Configuration for Basics This section describes IP configuration necessary to allow name resolution, i.e. the translation of the FQDN (filled in the Domain Name attribute of 4645 VM VPIM objects) into IP addresses. Name resolution can be achieved in any of the following ways With a domain name server (DNS). The advantage of using a DNS is to avoid having to declare all FQDNs on VPIM nodes. Name resolution is insured by DNS. With aliases declared on the PCX. This method is the most strenuous of all, because FQDNs of all VPIM nodes must be declared on the With a mail router. The advantage of a mail router is to avoid having to declare all FQDNs on VPIM nodes. Name resolution is insured by the mail router. But the mail router itself must be configured using alias unless the system used a DNS hostname resolution. Note These three methods are not eclusive. It is possible, for instance, to use a mail router for nodes outside the local IP domain, DNS or aliases inside the IP domain. Caution VPIM configuration on the SMT console is not described in this document Using Domain Name Server To use a domain name server, you must declare The IP domain of the local host One, or possibly two, domain name servers 1. Connect to the 4635 SMT console 2. Select 22 LAN Interface Management 3. Select 2 TCP/IP Parameter Configuration 4. Enter valid information for DNS and domain fields, for eample Menu 22 LAN Interface Management N1_R2 TCP/IP Parameter Configuration This Server's Ethernet Address F042E0D This Server's IP Address IP Net Mask Broadcast Address Gateway IP Address Backup Server IP Address Primary DNS Secondary DNS Domain Name... > ecccol.dhs3abca.com col.bsf.alcatel.fr 5. Check the /etc/resolv.conf file to see that your configuration is correct 313

74 Chapter 3 #" $ search ecccol.dhs3abca.com col.bsf.alcatel.fr nameserver Using Aliases This configuration is not recommended for 4635 voice mail because many actions must be configured manually and no backup/restore mechanism is available for all the operations involved. This is why DNS configuration should be used whenever possible. FQDN of the local node and of all VPIM nodes of the network must be declared in the /etc/hosts file. 1. Log on to the 4635 linu as root user 2. Edit the /etc/hosts file 3. Declare a FQDN for the local host and each network hosts # # 4635 hosts file # localhost _cmdev54.col.bsf.alcatel.fr 4635_cmdev _cmdev41.col.bsf.alcatel.fr 4635_cmdev _cinfra.col.bsf.alcatel.fr 4635_cinfra eva_cs9 eva_cs9.col.bsf.alcatel.fr 4. Create a file /etc/mail/service.switch 5. Add the following lines hosts files aliases files 6. Edit the /etc/sendmail.cf file 7. Replace the line #0 ServiceSwitchFile=/etc/service.switch with 0 ServiceSwitchFile=/etc/mail/service.switch 8. Run the /etc/rc.d/sendmail restart command to restart sendmail Note FQDN declared in the /etc/hosts file must match those registered on 4634 SMT console in the menu Network Management 1 OctelNet/VPIM Administration 3 Define/Change Node Profile Using a Mail Router To use a mail router, configure the router address and request that sendmail uses it. 1. Log on to the 4635 linu as root user 2. If there is no activated DNS, edit the /etc/hosts file and add the FQDN of the mail router # # 4635 hosts file # localhost _cmdev54.col.bsf.alcatel.fr 4635_cmdev mail_router.col.bsf.alcatel.fr 3. Update the /etc/mail/mailertable file as follows. smtpmail_router.col.bsf.alcatel.fr 314

75 #" $ Caution 1 Note the period at the beginning of the line. Note It is possible to route network nodes from the local IP domain directly, without using the router 1. Add the following line at the beginning of /etc/mail/mailertable file.col.bsf.alcatel.fr smtp%1.col.bsf.alcatel.fr Caution 2 Note the period at the beginning of the line. 2. Run the /etc/rc.d/sendmail restart command to restart sendmail 3.4 Configuration eamples On the 4635 Voice Mail 1. Create the applications 240, 241 and 253 from the Menu 17 Eternal application Management Application 240 Menu 17 Eternal Application Management Add Application Application ID 240 Application Name IVR LAN Maimum Sessions Allowed 24 Application Password 2222 Application 241 Menu 17 Eternal Application Management Add Application Application ID 241 Application Name ASA LAN Maimum Sessions Allowed 24 Application Password 2222 Application 253 Menu 17 Eternal Application Management Add Application Application ID 253 Application Name InterMail VPMOD TO HOST Maimum Sessions Allowed 1 Application Password Create a Mailbo of type 40 associated to the application 240 Menu 8 Add Mailbo Number 1999 Mailbo Number 1999 Mailbo Name type40 Department Mailbo Mgr. Etention 1999 Operator Destination Busy Mailbo Down Mailbo Interrup Mailbo Type of Access 0 Application ID 240 Mailbo Lang. 1 European French Mailbo Type; 40 Info Proc. Mailbo Community N. Epress Address Alias Address Group ID Operator Schedule After Hours Mailbo Int. Link Number 1 Mailbo VPMOD ID PSO 315

76 Chapter 3 #" $ 3. Create the VPIM node for the distant voice mail from the Menu 15 Network Management OctelNet Administration Node Profile Node Number 2 Transmission Type 0 Normal Number of Digits in a Mailbo 5 NameNet Type 0 COSbased NameSend 3 Send And Receive Phone Number Dialing Sequence Access Type 0 Direct Dial Ma Simultaneous Analog Transmissions 1 FQ Mailhost a alcatel.fr IP Address Name Transmission Allowed Y ASCII Name Check 1 Check All Msgs Node Name a Node Type 3 VPIM 32KADPCM Serial Number Site ID System Manager Name System Manager Phone Number Mailbo Number Et Et Authorization Code Country 5 France Threshold 0 msgs, 0 mins Fallback 0 None Play Node Name Y Node Response Allowed N 4. Create the access prefi for the distant voice mail from the Menu 15 Network Management OctelNet Administration Node Profile Node Number 2 Prefi D Prefi 2 5 D Prefi D Node Name a Prefi D Prefi D 5. Verify the lock "connectivity" on 4635 in the Menu 13 System Maintenance 25 NOV pso VPMOD Serial #4444 Network Serial #4444 Y 68 Etension Mailbo Y 73 Connectivity 75 Octel Admin pso Sotware Release5.2.2 System TypeA4635J / VPU5 Rev No Beep for Record online Y 74 Digital Networking Y 77 System Backup & Restore 6. Validate the VPIM in the Class of Service Menu 7 Class of Service Profile pso Classe of service 10 Name COS10 Number of Mailboes 10 Personal greeting 2 Mult. Greetings Etended Absence Greeting Allowed Y Ma Greeting Lenght (minsec) Octenet Priority Level 2 Priority NameNet Entry Type 0 Usagebased Type of Amis Networking 0 none 7. Validate this COS for the users having rights for VPIM Validate this Class of Service for the users having the right to send the messages by VPIM. The parameters of the Class of Service are in the voice mail bo of the user. 8. Get information about the different IP addresses necessary Menu 22 LAN Interface Management TCP/IP Parameters Configuration This Server's Ethernet Address This Server's IP Address IP Net Mask 00809F04AF Broadcast Address Gateway Server IP Address Primary DNS Secondary DNS Domain Name alcatel.fr pso 9. The server number must be unique in the VPIM network. During the configuration of the voice mail service, a server number is requested. This server number must be unique in the VPIM network, and each voice mail must have a different server number Verify the lock ACTIS 151 A4635 VPIM = <indicate the number of ports> 316

77 #" $ 4645 In the 4645 voice mail service, the VPIM network is configured from the mgr. Go to application Menu / Voice Mail / Descend hierarchy / 4645 VM VPIM Creation 4645 VM VPIM Node Number(reserved) Instance (reserved) Instance (reserved) VM Node Number Prefi Number VM Phone Number Directory Name Domain Name Destination Type Min No.digits Ma No.digits Audio Encoding Encoding Voic Pso.alcatel.fr Non G726 Base Operation Overview This chapter is intended for VPIM service users. It describes the procedure used to send a VPIM message from the voice mail service Procedure To send a VPIM message from the voice mail service 1. Obtain the remote node access prefi from the system administrator. Reminder This prefi is required if the recipient of the message is located on the remote node of a 4635 or non 4645 network. 2. Connect to the voice mail service. 3. From the main menu, select Send. 4. Record the VPIM message. 5. When you have finished recording, enter the recipient's address with The recipient's voice mailbo number, if the remote node belongs to a 4645 domain. Prefi number + voice mailbo number, if the remote node is part of a 4635 or non 4645 network. 6. When you have entered the address, confirm that the VPIM message is to be sent. Note These steps are described (ecept step 5.) in the Alcatel 4645 Voice Mail User Guide. Refer to the AlcatelLucent 4645 VMS Sending messages Sending a message by dialing a directory number. For more information on sending VPIM messages, refer to the VPIM service Detailed description Operating principle. Part 5 can be repeated several times to address the message to several recipients that can be local to the voic itself or part of 4645 domain, 4645 network and non 4645 network. 317

78 Chapter #" $

79 4.1 Overview Caution This topic has not been updated for OmniPCX Enterprise as neither the operating principle or implementation has been significantly modified Introduction This document presents two features integrated to voice mail messaging system centralisation a messaging system installed on one node can have users installed on other nodes. messaging system integrated management during the declaration of a user set on the PABX, the set can be assigned, directly in the management menu, a voice mailbo in a previously installed messaging system. Use From the point of view of a user located on a remote node, a centralised voice messaging system is seen as a standalone messaging system that is located on the same node as the user's set. This means that the functionality and use are eactly the same in both cases and depend on the messaging system installed. Therefore, refer to the documentation corresponding to the messaging system installed. The additional functions, specific to the network configuration (of the messaging systems) depends on the inter voice messaging systems communication protocol used. This protocol can be AMIS Analog (for 4635H). Octelnet (for 4635H only). Reference to the other modules Functionnal Description (see Centralised voice messaging Detailed description ), Management (see Centralised voice messaging Configuration procedure ), Maintenance (see Centralised voice messaging Maintenance ). Detailed description Voice mail can be used according to three topologies voice messaging system in standalone mode, voice messaging systems in network mode (in the AMIS or OctelNet meaning of the word), centralised voice mail with integrated management. This module gives a reminder of the first two topologies and presents the centralised voice mail with integrated management. 41

80 Chapter % && ' ' Standalone voice messaging system On any standalone PABX or a PABX belonging to any type of network (with any types of links), a single voice messaging system is installed on one of the nodes. Each user of this node can possess (within the limit of the available resources) a voice mail bo in this messaging system. The messaging system can be type It is also possible to have several messaging systems installed on the network (maimum one per node) but only the users of a node where a messaging system is installed can assess a mailbo therefore, there are several standalone systems. Eample Figure 4.1 "standalone" voice messaging system Characteristics In this eample, the four PABXs are of any type. The interpabx links are of any type (ABC, BCA, ISDN, etc.). Voice messaging system VM1 is type Each user of node 1 can have a voice mailbo (within the limits of the available resources) on voice messaging system VM1. The users of the other nodes cannot possess a voice mailbo on voice messaging system VM1. The sets which have a voice mailbo are at least analog type with message signalling LED and DTMF signalling (in order to be able to select the different menus). Comments This voice messaging system organisation is as simple as possible. It requires one voice messaging system per node in the case where each network user must have a voice mailbo (multi standalone case). 42

81 % && ' ' Networked voice messaging systems On any PABX network, with any types of links, several voice messaging systems are installed (maimum one per node) on different modes. Only the sets installed on the nodes possessing a messaging system may have a voice mailbo for this messaging system. The messaging systems can be type A messaging system network is superimposed on the different PABXs (private network or connected over the public network) offering additional functionality. The messaging systems can intercommunicate (send messages, acknowledgement, message read indicator, etc.), over an ordinary voice link using the AMIS Analog and Octelnet protocols (based on DTMF code echanges). Figure 4.2 Networked voice messaging systems Characteristics In this eample, the four PABXs are of any type and make. The interpabx links are of any type (ABC, BCA, ISDN, etc.). Voice messaging systems VM1, VM2, and VM3 are type There can only be one messaging system (maimum) per node. Each user of node 1 can have a voice mailbo (within the limits of the available resources) on voice messaging system VM1. The same applies for the users on the other nodes on their respective voice messaging systems. The users of the node 4 cannot possess a voice mailbo. The sets which have a voice mailbo are at least analog type with message signalling LED and DTMF type numbering (for the internode echanges). Comments Each voice messaging system is created and managed locally, on its installation node and can only have users who are on the same node. This configuration corresponds to a set of 43

82 Chapter 4 % && ' ' standalone messaging systems, equipped with certain additional services. The latter (send messages to a list of users, acknowledgement, message read indicator) are handled by the AMIS Analog and Octelnet protocols (for 4635 only). Based on DTMF code echanges, they only require an ordinary voice link in order to provide these various functions Centralised voice messaging system with integrated management On an AlcatelLucent OmniPCX Enterprise CS homogeneous subnetwork (with ABCF2 type links),the users can be installed on a different node than that of the messaging system in which they possess a voice mailbo. In addition, the system administrator can, from the PABX management system, allocate a voice mailbo to one of the node users without using the specific management of the messaging system. A voice messaging system (4635) is installed (maimum one per node) on the different notes. Each network user can have one voice mailbo on his node or on a remote node if he does not have one on his own node. From the user point of view, the use is totally transparent. The user does not need to know on which node his mailbo is installed when he wants to use it (or the mailbo of one of his correspondents for whom he wants to leave a message). The different network messaging systems are seen as a single messaging system by the user. Eample 1 Figure 4.3 Characteristic for the four PABX Characteristics In this eample, the four PABXs are AlcatelLucent OmniPCX Enterprise CS type. The interpabx links are ABC F2 type. Voice messaging system VM2 is type Each user of each node can have a voice mailbo (within the limits of the available resources) on one of the voice messaging systems. The sets of node 4 can have a mailbo in one of the different 44

83 % && ' ' voic system. The sets which have a voice mailbo are at least analog type with message signalling LED. Comments The messaging systems are created on their source node and the information is then supplied to each node in the network via the distribution mechanism. The notion of a voice messaging system network can be superimposed on this notion of centralised voice messaging system (in the AMIS or OctelNet meaning of the word). Eample 2 Characteristics The characteristics are the same for a case without AMIS (or OctelNet) network. Comments This organisation combines the functionality of the centralised messaging system and the network messaging system. Reminder concerning the links used 45

84 Chapter % && ' ' Allocating a voice mailbo in VM1 to set A located on node 1 is carried out from the PABX 1 (NMC 1) management system. Then PABX 1 sends the information to the messaging system node (PABX 3) via the LOG.Nd.Seq files in the IP/X25 tunnel during the distribution process. The information is echanged between the messaging system and the node on which the messaging system is installed by the ABCA protocol on a C1 (for the 4635). Message notification from the messaging system to a set (D, for eample) is carried out via the logical link using the ABCF protocol. Configuration procedure To implement a centralised voice messaging system, you must proceed as follows, install the voice messaging system(s) (type 4630 or 4635) on the different nodes install or check correct operation of the ABC type logical links between the different nodes in the network on which the sets with voice mailboes are to be installed on each node, configure the users using the distribution mechanism, the system provides the new information to the other nodes in the network. However, if you do not want to use the distribution mechanism, you can inform each node manually. In this case, certain restrictions (mentioned below) need to be considered. Installing the voice messaging system Refer to the documentation corresponding to the voice messaging system chosen. 46

85 % && ' ' Installing ABC logical links For the installation and configuration of the ABC logical links, refer to the ABCF homogeneous private network Overview Configuring the centralised messaging system The management parameters concerning the centralised voice messaging system are as follows (some of these parameters are also valid for messaging systems in standalone and ordinary network modes) Object name Applications > Voice Mail Attributes Voice Mail Dir. No. corresponds to the repertory number of the voice messaging system. Directory Name corresponds to the name given to the voice messaging system Voice Mail Server No. corresponds to the number of the node in the voice messaging system network (this notion differs from that of the PABX node). In the case of a simple centralised messaging system, this number is not important since the voice messaging system is unique. In the case of a centralised network, this number can be the same as the PABX node one (this is not mandatory, but is recommended in order to simplify manage ment). Once these parameters have been completed, the values are automatically duplicated in the following parameters. Therefore, you need to check Object name Applications > Voice Mail Dir. No. Attributes Directory Number the value must be the same as the one indicated previously Directory Name the value must be the same as the one indicated previously Voice Mail Server No. the value must be the same as the one indicated previously. You now need to declare the voice mailbo of each user requiring a voice mailbo. Object name Users Attributes 47

86 Chapter 4 % && ' ' Voice Mail Dir No. corresponds to the repertory number of the messaging system in which the user possesses his voice mailbo. Note if you want to delete the voice mailbo of a user, just replace the repertory number of the voice messaging system by the "" string. You cannot delete a voice mailbo that contains one or more messages that have not been consulted. After validating the repertory number allocated to this parameter, a dialogue between the management system and the voice messaging system is established to allow the recording of new users. If the voice mailbo cannot be created in the server, an incident is sent. Voice Mail Type No Voice Mail, 4630 or This item is automatically uupdated after validation of the previous item. In the remainder of the menu, a new series of parameters can be configured for each user (eample for 4630 voice messaging system) Network Prefies authorized This parameter authorises either an ordinary answerphone or a recorder answerphone. Personal lists authorized This parameter authorises message drop to personal lists. General Lists authorized This parameter authorises message drop to general lists. Voice Mail Manager This parameter authorises the user as administrator or else holder. Announcement messages length This parameter is used to configure the maimum number of blocks per message. Conversation authorized This parameter allows the holder to record conversations in his mailbo. Category of Greeting This parameter allows the holder to select whether to play a standard announcement or a personal announcement. In the case of the 4635H messaging system, the specific parameters are partially different 48 Voice Mail 0. From this bo, the user can send or receive messages locally or across the network. This bo has the most possibilities. Listen only info.center 1. This bo allows the caller to listen to an information message (for eample opening times) without answering. The information can be a voice message or a fa. Listening/Reply info.center 2. This bo allows the caller to listen to an announcement and to reply afterwards.

87 % && ' ' Rotating greetings info center 3. Same as type 1 bo, this bo can contain up to si different messages which will be played in turn with each call. Bulletin 4. This bo is used for information distribution to a group or set of local users. Announcement 5. This bo is used for distributing information over eternal loudspeakers. System Distri.list 6. This bo corresponds to a "system" distribution list, generated by the system administrator and which allows each user to send an identical message to several correspondents. Fa deliverey 7. This bo allows the user to send fa messages. It receives from the caller the destination indications. Question, Response 10. This bo allows a user to create a database in which he can store information by replying to prerecorded questions. A series of answers constitutes a single message. Transcriber 11. This bo, which complements the previous one, is used to listen to the answers collected, without listening to the questions. Question DTMF response 12. This bo is the same as number 10, ecept that the input is not by voice but by DTMF codes Hotel guest (DTMF) 20. This bo is destined for hotel guests (equipped with a DTMF numbering set) and can be interrogated directly from the room or via a code from the outside. Hotel Guest (Rotary) 21. Same as the previous bo but with decimal numbering sets. Hotel Front Desk 22. This bo is that of the hotel receptionist, who can access all guest boes. Etension 28. This bo is dedicated to users sharing a same set (up to 9 users). Each user has an individual bo that can be selected in a menu prior to use. 49

88 Chapter % && ' ' Address By Name 29. With this bo, the user can send a message by entering the recipient name using the DTMF keys (2=ABC, 3=DEF). Automated Attendant 30. This bo is used to collect incoming calls in a company. It prompts the correspondent to select a correspondent (or service) by dialling or by spelling. Caller's menu 31. This bo is used to route the incoming calls to the person or service to be reached within the company. This routing is obtained by proposing menus through which the caller navigates by answering with DTMF codes. Caller'menu + Dial et. 32. Same as the previous bo, this bo also offers the possibility of dialling the set number of the called party and hence to be routed more quickly Caller'menu + Dial Mailbo 33. Same as the previous bo, but here the caller is routed to the correspondent's mailbo rather than the set. Transfert 34. This bo is used to forward a call immediately to a predetermined set. Conditional Transfert 35. This bo is used to forward a call according to the time of day to another voice mailbo. Information processing InfoTe 41. This bo is used as distribution point for a user equipped with a pager. general fa message 45. This collective bo is used to redirect a fa received so that it can be printed. It is also used to store fa messages if the printer is temporarily not available. voice messaging A 51. From this bo, the user can send or receive messages either locally or across the network. Simplified tel.answering 53. From this bo, the user can send or receive messages either locally all across the network. Simplified use. Simplified voice mess. 54. From this bo, the user can send or receive messages either locally or across the network.

89 % 4635 COS && ' ' conference 58. This bo is used to record conferences or meetings for a global duration of three hours. monitored 60. This bo is destined for certain services in the company, where all members need to monitor the same information source. loop back test 61. This bo allows the system administrator to test correct operation of the installation. Not Valide This parameter is used to select a service class defined in the messaging system management. Distribution to the entire network For distribution of information to the entire network, see Audit and broadcast Overview. 4.4 Maintenance The following maintenance commands that can be eecuted on the PABX (under mtcl) are available for the technician Vmail This command, which is common to messaging system 4635, can be used amongst other things to test the link between the PABX and the messaging system. The link is correctly established when the "link state" parameter is 3. 0 = V24 link not established OK, 1 = V24 link OK. Voice mail disabled, 2 = V24 link OK. Voice mail in restricted access, 3 = V24 link OK. Voice mail enalbled. Managament from the PABX is possible if the status is other than 0. The audit will disable the messaging system. Therefore, during the operation the status changes to 1 and the returns to 3 when the audit was terminated InitMevo in the case where the technician installs a release on a node which already has voice messaging system 4635H with an earlier release. Running this command will inform the PABX database of those users with a voice mailbo. 411

90 Chapter % && ' '

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