Creating New MACHINEGUID and Disk UUID Using the PGPWdeUpdateMachineUUID.exe Utility

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1 Creating New MACHINEGUID and Disk UUID Using the PGPWdeUpdateMachineUUID.exe Utility

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3 Legal Notice Copyright (c) 2014 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo, Norton Zone, PGP, Pretty Good Privacy, and the PGP logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Java is a registered trademark of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. This Symantec product may contain third party software for which Symantec is required to provide attribution to the third party ("Third Party Programs"). Some of the Third Party Programs are available under open source or free software licenses. The License Agreement accompanying the Licensed Software does not alter any rights or obligations you may have under those open source or free software licenses. For more information on the Third Party Programs, please see the Third Party Notice document for this Symantec product that may be available at the Third Party Legal Notice Appendix that may be included with this Documentation and/or Third Party Legal Notice ReadMe File that may accompany this Symantec product. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED"AS IS"AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR and subject to restricted rights as defined in FAR Section "Commercial Computer Software - Restricted Rights" and DFARS , et seq. Commercial Computer Software and Commercial Computer Software Documentation, as applicable, and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement. Symantec Corporation 350 Ellis Street Mountain View, CA Symantec Home Page (

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5 Contents About MACHINEGUID 3 How the MACHINEGUID value is created... 3 How Symantec Encryption Management Server keeps track of the MACHINEGUID value... 4 Duplication of the MACHINEGUID value... 5 Using the PGPWdeUpdateMachineUUID.exe utility 7 Prerequisites... 7 How to use the PGPWdeUpdateMachineUUID.exe utility... 7 Troubleshooting 10

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7 1 About MACHINEGUID MACHINEGUID is a unique identity that Symantec Encryption Desktop randomly generates for each computer to which it is installed. This unique identity is also sent to Symantec Encryption Management Server, formerly known as PGP Universal Server, to create an entry for each computer. When Symantec Encryption Desktop sends an event to Symantec Encryption Management Server, it sends its MACHINEGUID as an identity for Symantec Encryption Management Server to determine the source of the event. How the MACHINEGUID value is created The following figure depicts an example of a machine with Symantec Drive Encryption installed and shows the MACHINEGUID value in the registry location: In this example, the MACHINEGUID value appears as 9e3eaa63-d9e1-40e5-af12-65c5a54e90b3. The following figure shows that although the encryption process has been paused for convenience, the disk is now partially encrypted and instrumented, and the Drive Encryption user has been added to the disk.

8 4 About MACHINEGUID How Symantec Encryption Management Server keeps track of the MACHINEGUID value Because the drive is now partially encrypted, the MACHINEGUID value is assigned as the Disk UUID value and can be viewed by running the pgpwde --list-user command for disk 0. How Symantec Encryption Management Server keeps track of the MACHINEGUID value The Drive Encryption Computer Information window of Symantec Encryption Management Server displays the Disk ID value as Computer ID. Assuming that all the machines in a managed environment have been imaged and have the same MACHINEGUID value, each user enrolling and encrypting their machine appears in the list of Authorized Users.

9 About MACHINEGUID Duplication of the MACHINEGUID value 5 Note: The following figure shows win764 as the only user listed under Authorized Users, which is the name of the user who enrolled with the Symantec Encryption Desktop client and not necessarily the name of the Drive Encryption user listed on the disk. The name of the Drive Encryption user could be anything, such as Bob. Duplication of the MACHINEGUID value The following issues appear when a system image of the operating system is created after the MACHINEGUID is generated and deployed on multiple machines in a managed environment: Only the last user who uploads the drive encryption data would have a valid Whole Disk Recovery Token (WDRT). Although the actual machines are different, because the users have the same MACHINEGUID value, all other users would no longer have a valid WDRT. For example, if 100 machines were imaged and are having the same MACHINEGUID value, only the last machine gets a valid WDRT and the rest of the 99 machines do not. Although each machine has the same MACHINEGUID value in the registry, merely changing this value to something else in the registry does not resolve the issue. If only the MACHINEGUID value is changed and not the Disk UUID value, the original UUID still appears as the Disk UUID value when the pgpwde commands are run, and the Symantec Encryption Desktop client sends the same original UUID to Symantec Encryption Management Server. Symantec Encryption Management Server will have a mix of the device ID values, and the Disk UUID value would never change, leading to more confusion. Note: The MACHINIGUID value in the registry can be changed, but the Disk UUID that is integrated to the encrypted disk cannot be changed.

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11 2 Using the PGPWdeUpdateMachineUUID.exe utility The PGPWdeUpdateMachineUUID.exe utility is, therefore, used not only to create a new and random MACHINEGUID value in the registry but also the Disk UUID value integrated to the encrypted disk. The PGPWdeUpdateMachineUUID.exe utility creates a random value for each affected machine. Symantec Drive Encryption client then sends the new and unique MACHINEGUID and Disk UUID to Symantec Encryption Management Server the next time when it uploads the logging data to the server. The old Device ID values still exist on the server. However, the new value generates a valid WDRT for the machine, with no other machine sharing the same value. This makes the future WDRTs usable and valid. Prerequisites To run the PGPWdeUpdateMachineUUID.exe utility, the user must have Administrative privileges on the machine on which the utility is run. When the utility is being used as an automated tool, it must be run as a user who has Administrative privileges for the target machines. How to use the PGPWdeUpdateMachineUUID.exe utility The PGPWdeUpdateMachineUUID.exe utility is run using the Command Line by a user who has Administrative privileges. The following is an example to show how to run this command to execute the functionality from Dallin s profile. This utility, however, can be run from anywhere on the system: C:\Users\Dallin\Desktop>PGPWdeUpdateMachineUUID.exe -v The -v will provide more verbose output of the command. The following figure confirms the creation of new MACHINEGUID and Disk UUID: The Updating the Registry for the new Machine UUID. text represents the MACHINEGUID value stored in the registry. The next part of this process is to update the actual Disk UUID as seen with the pgpwde --list-user output. The New Machine ID updated in PGP metadata indicates that the Disk UUID value is updated.

12 8 Using the PGPWdeUpdateMachineUUID.exe utility How to use the PGPWdeUpdateMachineUUID.exe utility The pgpwde --list-user command can be run again to confirm these results. The next time the Symantec Drive Encryption client sends the logging data to Symantec Encryption Management Server, the new Disk UUID or MACHINEGUID value will be recorded on the server.

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14 3 Troubleshooting Scenario 1 When the error message displayed in the following figure appears, the user must run the PGPWdeUpdateMachineUUID.exe utility with Administrative privileges. Scenario 2 The error message displayed in the following figure indicates that the version of the PGPWdeUpdateMachineUUID.exe utility used does not support the version of Symantec Encryption Desktop installed on the machine. In the following figure, the message indicates that the utility works only with client versions x (version through ). Note: For Symantec Encryption Desktop , or later, a utility specific to these versions must be used. Note: Symantec Encryption Desktop client must be of version or above in order to change the values. If using Symantec Encryption Desktop or below, the clients must first be upgraded to use this utility. Warning: The PGPWdeUpdateMachineUUID.exe utility works with Symantec Encryption Desktop (PGP Desktop) versions 10.1.x through You must obtain a correct version of the utility to support the correct version of Symantec Encryption Desktop. If a client having duplicate MACHINEGUID value is discovered, do not upgrade the client to Symantec Drive Encryption or later, as the PGPWdeUpdateMachineUUID.exe utility does not work with the newer client versions. Fix the duplicate MACHINEGUID values on client versions 10.1.x through to correct the problem before you upgrade to version or later.

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