McAfee epo Deep Command

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1 Quick Start Guide McAfee epo Deep Command version This Quick Start Guide provides high level instructions for setting up McAfee epo Deep Command For detailed instructions, refer to the McAfee epo Deep Command Product Guide. For support information, visit mysupport.mcafee.com. 1

2 1 Requirements Verify that your system meets these requirements before you start the installation process. System requirements Systems McAfee epo AMT systems (common for both wired and wireless environments) Requirements Version 5.1 or later (See the McAfee epo documentation for detailed system requirements.) CPU: vpro as listed in this link: RAM: 512 MB minimum (1 GB recommended) Hard Disk: 200 MB minimum free disk space AMT version: 5.x or later For McAfee Drive Encryption integration, AMT version 6.x or later is required. For host-based configuration, AMT 7.x or later is required. Contact your hardware vendor to obtain the latest drivers and firmware. Graphics: Integrated 3000 or higher (required for McAfee KVM Viewer connection) Network Interface Card (NIC): Onboard (Only AMT compatible NIC are supported and where the correct IP address is resolvable for the system FQDN) Drivers: Management Engine Interface driver Local Manageability Service driver (required for host-based configuration and remote configuration using the default configuration server) Contact your hardware vendor to obtain the latest drivers and firmware. AMT systems in wireless environment Wireless Network Card: Onboard Driver: PROSet. Obtain the latest drivers for your version of operating system. 2

3 Software requirements Make sure that you have the required software installed for the epo Deep Command module that you're installing. Software McAfee Agent for Windows on managed AMT systems and RCS server Requirements Version Patch 3 or later Internet browser Internet Explorer 7.0 or later Mozilla Firefox or later Google Chrome 17 or later (only with McAfee epo 5.x) Pop-up windows must be allowed. Operating system requirements System McAfee epo server Software For system requirements, see the McAfee epo documentation for your version of the software. This version of epo Deep Command does not support McAfee epo installed on a Windows Server 2003 system. AMT systems Windows 7 Enterprise, Ultimate, or Professional (32- or 64-bit) Windows 8 Professional or Enterprise (32- or 64-bit) Windows 8.1 Professional or Enterprise (32- or 64-bit) Windows 10 Professional or Enterprise (32- or 64-bit) 3

4 Network requirements Requirement Domain Name System (DNS) (Optional) Dynamic Host Configuration Protocol (DHCP) Description For dynamic IP addresses using DNS Define FQDN of clients and server, which the DNS in your network can resolve. Double reverse DNS must be resolvable, which includes: Forward DNS resolution to determine the IP address associated with the domain name. Reverse DNS resolution to determine the domain name designated to the IP address. For static IP addresses in non-dns environment, edit the hosts file (Windows/System32/drivers/etc/hosts) in each Agent Handler to put the static IP address and FQDN of the systems. To use RCS for the configuration: AMT system must be configured to receive its IP address from a DHCP server. The DHCP server must support option 15 and return the local domain suffix. For example, if your configuration certificate is issued to abc.com, your DNS suffix (option 15) value must be abc.com. These prerequisites are not required for the default configuration server. (Optional) Active Directory (AD) To use a configuration profile with AD-integration: Create an Organizational Unit (OU) in AD to store objects containing information about the Intel AMT systems. In a multiple domain environment, we recommend that you create an OU for each domain. For host-based configuration and remote configuration using the default configuration server, give read and write permissions to Domain Computer in the OU. From administrator console, go to Active directory Users and Computers, then select the OU, go to Properties, and add Domain Computer with the read and write permissions. Upgrade requirements You can upgrade to epo Deep Command from these versions. epo Deep Command epo Deep Command epo Deep Command

5 Supported Intel AMT versions Some features aren't supported on specific versions of AMT. Review this table to determine which features and versions are supported on AMT systems. Use case AMT features used AMT version x 7.x 8.x 9.x-10.x On-demand turn on and restart of systems Power On Yes Yes Yes Yes Yes Yes Scheduled turn on of systems Alarm clock No Yes Yes Yes Yes Yes Scheduled security tasks Alarm clock No Yes Yes Yes Yes Yes McAfee Drive Encryption Fast Password Reset McAfee Drive Encryption Remote Unlock McAfee Drive Encryption Remote Remediation McAfee Drive Encryption Location Aware Pre-Boot Remote Access, Local Access, and Serial over LAN Remote Access, Local Access, and Serial over LAN IDE-Redirect, Remote Access, Local Access, and Serial over LAN Remote Access, Local Access, and Serial over LAN No No Yes Yes Yes Yes No No Yes Yes Yes Yes No No Yes Yes Yes Yes No No Yes Yes Yes Yes McAfee KVM Viewer KVM No No Yes Yes Yes Yes Boot to recovery operating system image (.iso file) Boot to BIOS setup Support for Internet-Connected Systems using Remote Access User Request for Assistance Remote configuration from McAfee epo Host-based configuration from McAfee epo Graceful shutdown IDE-Redirect Boot with options and Serial over LAN Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Remote Access No Yes Yes Yes Yes Yes Remote Access and Local Access AMT remote configuration Local Manageability Service Power On, Alarm clock, and Boot/reboot with options Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No Yes Yes Yes No No No No No Yes Online resources for more information on AMT technology vpro Technology Active Management Technology ( AMT) Download The Latest AMT Open Source Drivers 5

6 epo Deep Command services and their ports requirements Make sure that your network security software doesn't block ports and services that are needed for AMT communications. Add these ports, services, and processes as exclusions in the security policies of your network security software, such as firewall or intrusion prevention system. Services installed on Agent Handler or McAfee epo Service Feature Ports Description ServiceAMT.exe AMT policy enforcement AMTGatewayService.exe Remote Access (Policy configuration and remote management features) (Redirection over TLS for IDE-Redirection, Serial-over-LAN, and KVM) UDP 67 (Send DHCP packets to AMT systems) UDP 68 (Receive DHCP packets) (AMTGatewayService listens to this port for AMT connections. The tunneling proxy also uses it to forward connections from the AMT systems.) 1080 (SOCKS proxy for Remote Access) 8080 (HTTP proxy for Remote Access) This service loads the required plug-in and performs the out-of-band actions on the client. This service acts as a proxy responsible for mediating communication between the Agent Handler and AMT systems for Remote Access. 6

7 Service Feature Ports Description Apache.exe Remote Access 1080 (SOCKS proxy for Remote Access) 8080 (HTTP proxy for Remote Access) This acts as proxy for SOCKS and HTTP proxy requests needed for Remote Access tunnel. Stunnel.exe Remote Access (Stunnel uses this port to send data received from the AMT systems to the epo Deep Command Gateway server) (This port is the default port that the AMT platform uses to connect to the Gateway server.) This service acts as the SSL tunneling proxy between the Agent Handler and AMT systems for Remote Access (Policy configuration and remote management features) (Redirection over TLS for IDE-Redirection, Serial-over-LAN, and KVM) Services installed on managed AMT systems Service/process Feature Ports Description AMTMgmtService.exe Remote configuration UDP 67 (Receive DHCP packets) UDP 68 (Send DHCP packets to AMT systems) This process configures the client system. Also, it's required for client tasks, property collection, and other policies enforcement. LMS.exe Host-based configuration Not applicable This service is required for host-based configuration. AMTCT.exe Client Task Execution Not applicable This binary executes client tasks. 7

8 Other epo Deep Command services or processes Service/process Feature Ports Description MKVMView.exe McAfee KVM Viewer connection (Policy configuration and remote management features) (Redirection over TLS for IDE-Redirection and KVM) 1080 (SOCKS proxy for Remote Access to McAfee Gateway Server for Remote Access) This service allows remotely connecting to an AMT system to access its Keyboard, Video, and Mouse (HTTP proxy for Remote Access to epo Deep Command Gateway server for Remote Access) Web interface: of the AMT system>:16993 AMT remote management This service is required for accessing AMT from the web interface. Configuration requirements AMT configuration is performed based on your system capability. Use these requirements to check whether a system is eligible for the remote configuration or host-based configuration. Requirement Remote configuration Host-based configuration AMT version 7.0 or later (Required when using the default configuration server. For earlier versions, use a managed RCS server. ) 7.0 or later Network Card Onboard Network Interface Card Onboard Network Interface Card Onboard Wireless Network Card Drivers Management Engine Interface driver Local Manageability Service driver (Required when using the default configuration server.) Management Engine Interface driver Local Manageability Service driver Network environment Systems must be on a wired network. Both wired and wireless systems can be configured. 8

9 2 Install or upgrade the epo Deep Command extensions You can install the required epo Deep Command software components on McAfee epo. Software Manager provides a single location in the McAfee epo console to review and obtain McAfee software and components. If you already have an earlier version of the software installed, follow this task to upgrade epo Deep Command to version For details about product features, usage, and best practices, click? or Help. a b c In the McAfee epo console, select Menu Software Software Manager. On the Software Manager page under Product Categories, click Software Not Checked In Licensed. Select McAfee epo Deep Command from the product list, then perform one of these: 1) For a new installation, select the product components to be installed or select Check In All. The epo Deep Command extensions contain the associated client-side component package. We recommend that you check in components individually. When you use Check In All, duplicate entries of the epo Deep Command packages are checked in to the Current branch in Master Repository. 2) For upgrade, click Check In All to check in all new components, then click Update All to update all existing components. We recommend that you move previous versions of epo Deep Command packages to the Previous branch before checking in epo Deep Command components. We also recommend that you use Update All when previous versions of epo Deep Command packages exist in Master Repository. See Components in Software Manager for the list of epo Deep Command components. d On the Check In Software Summary page, review and accept the End User License Agreement (EULA), then click OK to complete the installation. The checked-in packages appear under Menu Software Master Repository. The checked-in extensions appear under Menu Software Extensions. For upgrade, packages in the current branch get overridden by newer packages. Existing deployment tasks require reselection for product deployment. 3 Configure Intel AMT systems using Guided Configuration Use the vpro Activation option to configure your AMT systems from one page. Before you begin For the default configuration server, AMT must be in a wired network. AMT systems connected to a virtual private network (VPN) or behind a firewall are not configured. Only AMT 7.0 or later systems are configured using the Guided Configuration. For earlier versions, use the AMT configuration policy from Policy Catalog. AMT systems to configure must meet the requirements of remote configuration or host-based configuration. The configuration method you use depends on whether the system is eligible for remote configuration or host-based configuration. By default, systems are configured to the Admin 9

10 Control mode. If a system doesn't support Admin Control mode and satisfies the criteria for host-based configuration, it is configured to the Client Control mode. See Configuration requirements for more information. You don't select a large group of systems. The time to complete the whole procedure depends on the number of systems selected. If you select more than the maximum number of systems supported for a McAfee epo deployment task (999), configuration of additional systems takes a long time or times out after 60 minutes. The vpro Activation page provides one interface to perform the whole configuration workflow, which involves: Deploying epo Deep Command Discovery plug-in to selected systems. Deploying epo Deep Command client to AMT systems. Configuring the discovered AMT systems. For details about product features, usage, and best practices, click? or Help. a b In the McAfee epo console, select Menu Configuration vpro Activation. From Select Systems, select one of these, then click Save. 1) Groups To select system groups. Click Select Systems, then select a group. All systems in the selected group are included. 2) Systems To perform this task on a specific set of systems. Click Select Systems, select a group, then select systems to include. c Skip the Remote Configuration Certificate step to use the default certificate, or select Use custom certificate, then select a certificate to use. To import a custom certificate, perform these steps: a Click Import Custom Certificate. b c d Click Choose File and browse to select the certificate file. Type a password for PKCS12 certificates, if applicable, then click Next. Review the detailed information about the certificate, then click OK. d Select a remote configuration policy to use. Only remote configuration policies are listed because Admin Control mode is the preferred mode of configuration using the Guided Configuration. 10

11 e Click Start Configuration to initiate the AMT activation. These subtasks are performed: 1 epo Deep Command Discovery plug-in is deployed on all selected systems, except the systems where the plug-in exists. 2 The epo Deep Command Discovery plug-in discovers AMT systems. 3 epo Deep Command client is then deployed on all discovered AMT systems, except the systems where the client exists and the systems where the Discovery plug-in is not yet installed. 4 AMT systems are configured using the configuration policy selected. By default, the AMT Activation - Admin Control mode policy is enforced on systems. If a system does not meet the remote configuration requirements and meets the host-based configuration requirements, the system is configured using the default AMT Activation - Client Control mode policy. See the progress table for information about the number of discovered AMT systems, configured systems, and remaining systems. See the Server Task Log for the status of each task. The page refreshes every 3 minutes. The time to complete the whole procedure depends on the number of systems selected. 4 Test your connection to an Intel AMT system Perform some actions on your AMT systems to test whether they can be connected. For details about product features, usage, and best practices, click? or Help. a b In the McAfee epo console, select Menu Systems System Tree. Select a system that you recently configured, then click Actions AMT Actions, then select one of these actions: 1) Power On Turns on the AMT system. See Power on your systems. 2) Boot/Reboot with Actions Provides options to boot the AMT system. Select Boot/Reboot from Image (IDE-R). See Boot or reboot using IDE-Redirection. 11

12 2016 Intel Corporation Intel and the Intel logo are trademarks/registered trademarks of Intel Corporation. McAfee and the McAfee logo are trademarks/ registered trademarks of McAfee, Inc. Other names and brands may be claimed as the property of others

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