SERVICE & SOLUTION Telephone list International Help Desk
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1 Page: 1 of 7 SERVICE & SOLUTION Telephone list International Help Desk Issue: Dezember 2009 Pages: 7 Your local Service Desk will answer your technical questions and service inquiries as soon as possible. Please have the following information ready (as far as they apply) when you call us: - Product ID or serial number of your device - Operating system on the device - Description of failure - Changes of Hardware or Software configuration before malfunction of the system - SystemDiagnostics Error Code Product Telephone Opening hours Call charge Armenia (Service Desk language: English, Russian) All products Austria (Service Desk language: Deutsch) Home Products (SCALEO, AMILO, ACTIVY or Home Peripherals) ,10 /Min 1 Business Products (SCENIC, ESPRIMO, CELSIUS, FUTRO, AMILO PRO, ) /Min 1 Display Products (SCENICVIEW, SCALEOVIEW or MYRICA) /Min 1 Server & Storage Products (ECONEL, PRIMERGY, /Min 1 PRIMEPOWER, PRIMEQUEST or ) Azerbaijan (Service Desk language: English, Russian) All products Belarus (Service Desk language: English, Russian) Non-Technical inquiries and questions relating to existing
2 Page: 2 of 7 All products Belgium (Service Desk language: Francais) All Products Belgium (Service Desk language: Dutch, English) All Products Aid at activating servicepacks Servicepacks with SLA and maintenance contracts Bosnia and Herzegovina (Service Desk language: Bosnian, English) Non-Technical inquiries and questions relating to existing All Products SCALEO, AMILO, ACTIVY or Home Peripherals Business Products (SCENIC, ESPRIMO, CELSIUS, FUTRO, AMILO PRO, ) Display Products (SCENICVIEW, SCALEOVIEW or MYRICA) Server & Storage Products (ECONEL, PRIMERGY, PRIMEPOWER, PRIMEQUEST or ) Bulgaria (Service Desk language: Bulgarian, English) Non-Technical inquiries and questions relating to existing SCALEO, AMILO, ACTIVY or Home Peripherals SCENIC, ESPRIMO, CELSIUS, FUTRO, AMILO PRO, SCENICVIEW, SCALEOVIEW or MYRICA ECONEL, PRIMERGY, PRIMEPOWER, PRIMEQUEST or Croatia (Service Desk language: Croatian, English) All products Fax: Non-Technical inquiries and questions relating to existing Home Products (SCALEO, AMILO, ACTIVY or Home Peripherals) Business Products (SCENIC, ESPRIMO, CELSIUS, FUTRO, AMILO PRO, ) Display Products (SCENICVIEW, SCALEOVIEW or MYRICA) Server & Storage Products (ECONEL, PRIMERGY, PRIMEPOWER, PRIMEQUEST or ) Czech Republic (Service Desk language: Czech, English, Slovak) SCALEO, AMILO, ACTIVY or Home Peripherals SCENIC, ESPRIMO, CELSIUS, FUTRO, AMILO PRO, SCENICVIEW, SCALEOVIEW or MYRICA ECONEL, PRIMERGY, PRIMEPOWER, PRIMEQUEST or Non-Technical inquiries and questions relating to existing Sales and Pre-Sales related questions Fax: Danmark (Service Desk language: Dansk) Home Products, Mobile Computers and Display Products Fax: Monday - Friday from 08:00-20:00 Saturday - Sunday from 10:00-18:00 Business, Server & Storage Products Business, Server & Storage Products Estonia (Service Desk language: Estonian, English) All products Finland (Service Desk language: Finnish, English) All products France (Service Desk language: Francais) General Issues and complaints ** 0,041 /Min 1 Consumer PC and Consumer Notebooks (SCALEO, Amilo) * Monday - Friday from 08:00-20:00 0,041 /Min 1 Monitors and TV`s * Monday - Friday from 08:00-20:00 0,041 /Min 1 Business PC and Business Notebooks (ESPRIMO, * 0,041 /Min 1 LIFEBOOK) Servers and Storage * Monday - Friday from 08:00-18:30 0,041 /Min 1 Georgia (Service Desk language: English)
3 Page: 3 of 7 All products Germany (Service Desk language: Deutsch, English) General number Technical Support * Business Products (for extended support issues) ** 1.24 /Min 1 Consumer Products (without Warranty) ** Monday - Friday from 08:00-20:00 Saturday/Sunday from 10:00-16:00 AMILO Notebook * LIFEBOOK, ESPRIMO Mobile, Fujitsu xxxx, AMILO PRO, CELSIUS Mobile Sat/Sun/Holiday from 10:00-20: /Min ** Tablet PC (EMEA, Fujitsu stock) English, French ** Tablet PC (EMEA, Fujitsu stock) German ** Stylistic, Lifebook T ** ACTIVY Media Center, SCALEO Home Server * SCALEO, AMILO Desktop, SCALEO Media Center, T-Bird, Simplico SCENIC, SCENICO, ESPRIMO, FUTRO, SCOVERY, CELSIUS 0,09 /Min /Min * Sat/Sun/Holiday from 10:00-20:00 * 0,14 pro Minute für Anrufe aus dem deutschen Festnetz, max. 0,42 pro Minute aus den deutschen ** Displays CRT / TFT Displays/ LCD-TV MYRICA * PRIMEPOWER Highend (down with PP850), STORAGE Highend PRIMERGY/Storage/PRIMEPOWER/SPARC Enterprise ** PDA (Pocket LOOX) ** * 0.14 /Min 1 Digicam (Digitalcamera) (r.t.s.) *** 0,12 /Min 1 Microsoft Service Packs ** Home Peripherals, Storagebird, Connect2Air ** Systemboards ** Sat/Sun/Holiday from 10:00-20:00
4 Page: 4 of 7 Great Britain (Service Desk language: English) Displays and TVs (in warranty) Monday - Friday from 09:00-17:30 Saturday/Sunday from 00:00-01:00 Consumer PC`s (in warranty) ** Monday - Friday from 09:00-17:30 Out of Warranty Support ** Monday - Friday from 09:00-17:30 Professional PC`s (in warranty) Monday - Friday from 09:00-17: /Min 1 Notebooks, Pocket LOOX (in warranty) Monday - Friday from 09:00-17:30 Servers (in warranty) Monday - Friday from 09:00-17:30 Servers (Service Pack customers) Reseller Hotline Monday - Thursday from 09:00-17:30 Friday from 09:00-17:00 Greece (Service Desk language: Greek) All products (without Displays) Monday - Friday from 09:00-17:00 Only Displays Monday - Friday from 09:00-17:00 Hungary (Service Desk language: English, Magyar) All products * Every day: 24 hours * Local rate, costs depend on your subscribed plan Non-Technical inquiries and questions relating to existing SCALEO, AMILO, ACTIVY or Home Peripherals SCENIC, ESPRIMO, CELSIUS, FUTRO, AMILO PRO, SCENICVIEW, SCALEOVIEW or MYRICA ECONEL, PRIMERGY, PRIMEPOWER, PRIMEQUEST or Israel (Service Desk language: Hebrew) All products Monday - Friday from 09:00-17:00 Italy (Service Desk language: Italia) All Products Monday - Sunday from 08:00-18:00 Professional Products * Monday - Sunday from 08:00-18:00 0,0619 /Call 1 * Costi Da rete fissa: 0,0619 EUR (scatto alla risposta) 0,1426 EUR/min (costo massimo) Da cellulare: 0,1549 EUR (scatto alla risposta) 0,48 EUR/min (costo massimo) Consumer Products * Monday - Sunday from 08:00-20:00 0,0619 /Call 1 * Costi Da rete fissa: 0,0619 EUR (scatto alla risposta) 0,1426 EUR/min (costo massimo) Da cellulare: 0,1549 EUR (scatto alla risposta) 0,48 EUR/min (costo massimo) Kazakhstan (Service Desk language: English, Russian) All products Latvia (Service Desk language: English, Latviski) All products Lithuania (Service Desk language: Lithuanian, English) All products Luxembourg (Service Desk language: English, Francais, Nederlands) All products Macedonia (Service Desk language: English) All products Moldova (Service Desk language: English) All products
5 Page: 5 of 7 Montenegro (Service Desk language: Serbian, English) All products Netherlands (Service Desk language: Dutch) SCENIC, PRIMERGY, LIFEBOOK, ESPRIMO, FUTRO, Pocket LOOX, SCENICVIEW, PRIMEPOWER, Storage products, STYLISTIC, CELSIUS ,35 /Min 1 Home Products (SCALEO, AMILO, SCALEOVIEW, ACTIVY, MYRICA or Home (0900-FSCHELP) Northern Ireland (Service Desk language: English) All products Norway (Service Desk language: Norsk) All products professional products All products consumer products Saturday - Sunday from 10:00-20:00 Poland (Service Desk language: English, Polski) All products Non-Technical inquiries and questions relating to existing All products Home Products (SCALEO, AMILO, ACTIVY or Home Peripherals) SCENIC, ESPRIMO, CELSIUS, FUTRO, AMILO PRO, SCENICVIEW, SCALEOVIEW or MYRICA ECONEL, PRIMERGY, PRIMEPOWER, PRIMEQUEST or Portugal (Service Desk language: Portuguese) All products Republic of Ireland (Service Desk language: English) Consumer and Amilo LOOX, Lifebooks, Business desktops and Servers Romania (Service Desk language: Romanian, English) Non-Technical inquiries and questions relating to existing SCALEO, AMILO, ACTIVY or Home Peripherals SCENIC, ESPRIMO, CELSIUS, FUTRO, AMILO PRO, SCENICVIEW, SCALEOVIEW or MYRICA ECONEL, PRIMERGY, PRIMEPOWER, PRIMEQUEST or Russia (Service Desk language: Russian, English) All products Saudi Arabia (Service Desk language: Arabic, English) All products Serbia (Service Desk language: English, Serbian) SCENIC, ESPRIMO, CELSIUS, FUTRO, AMILO PRO, SCALEO, AMILO, ACTIVY or Home Peripherals on-technical inquiries and questions relating to existing SCENICVIEW, SCALEOVIEW or MYRICA ECONEL, PRIMERGY, PRIMEPOWER, PRIMEQUEST or Slovakia (Service Desk language: Slovak, English) SCALEO, AMILO, ACTIVY or Home Peripherals /Min 1 0 RUB/Min 0 RUB/Call 1
6 Page: 6 of 7 SCENIC, ESPRIMO, CELSIUS, FUTRO, AMILO PRO, SCENICVIEW, SCALEOVIEW or MYRICA ECONEL, PRIMERGY, PRIMEPOWER, PRIMEQUEST or Non-Technical inquiries and questions relating to existing Sales and Pre-Sales orientated questions Slovenia (Service Desk language: Slovenian, English) Non-Technical inquiries and questions relating to existing SCALEO, AMILO, ACTIVY or Home Peripherals SCENIC, ESPRIMO, CELSIUS, FUTRO, AMILO PRO, SCENICVIEW, SCALEOVIEW or MYRICA ECONEL, PRIMERGY, PRIMEPOWER, PRIMEQUEST or South Africa (Service Desk language: Afrikaans, English) All products (inside South Africa) All products (outside South Africa) Spain (Service Desk language: Spanish) All products Sweden (Service Desk language: English, Svenska) All products, except consumer products Consumer products (only inside Sweden) Switzerland (Service Desk language: Deutsch, English) Helpdesk all products (in warranty) Fax: ,08 CHF/Min 1 Helpdesk for all Products (without warranty) and Software, Installation (die ersten 5 Min. CHF 0.25/Min. anschliessend CHF 3.50/Min) Switzerland (Service Desk language: English, Francais, Italiano) Helpdesk for all products ,08 CHF/Min 1 Fax: Turkey (Service Desk language: English, Türkçe) All products Turkmenistan (Service Desk language: English) All products Ukraina (Service Desk language: English) All products United Arab Emirates (Service Desk language: Arabic, English) All products Uzbekistan (Service Desk language: English) All products General
7 Page: 7 of 7 1 Charges from mobile networks may vary! All service packages sold by Fujitsu are valid only during regular business hours. Agreements which go beyond this scope (e.g. 24 hours/7 days) need to be arranged individually with the responsible contract partner. For countries not listed above, the following Help Desk is available: Fujitsu Technology Solutions: +44 (1344) Business hours: Monday - Friday 9:00-17:00 GMT If your product is purchased in EMEA and you are outside from EMEA: United States of America: Notebooks, Tablets, Desktops and Workstations Fujitsu America, Inc: FUJITSU (inside USA) Fujitsu America, Inc: (outside of USA) Business hours: 24 hours a day, 7 days a week Servers, Storage, and Services Fujitsu America, Inc: Business hours: 24 hours a day, 7 days a week Canada: Fujitsu Canada, Inc: Business hours: Monday - Friday 8:00-17:00 EST Asia, Pacific, Australia: No Amilo Support Fujitsu PC Asia Pacific Pte Ltd: Business hours: Monday - Friday 8:30-17:30 MYT Korea: Fujitsu Korea Ltd: Business hours: Monday - Friday 9:00-18:00, Saturday 09:00-13:00 KST Japan: Fujitsu Limited: or (toll-free within Japan) Business hours: Monday - Saturday 09:00-17:00 JST If your product is purchased outside from EMEA and you are in EMEA: Fujitsu Technology Solutions: Business hours: Monday - Friday 9:00-17:00 CET modified:
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