Symantec System Recovery 2011 FAQ

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1 Restore your system in minutes, anytime, anywhere What is Symantec System Recovery? Symantec System Recovery 2011, formerly Backup Exec System Recovery, delivers fast and reliable system recovery to help you meet recovery time objectives with confidence. Quickly restore physical and virtual systems in minutes, even to bare metal, dissimilar hardware, remote locations, or virtual environments through Symantec s patented Restore Anyware technology. Symantec System Recovery captures a recovery point of the entire system including the operating system, applications, system settings, configurations, and files without impacting user productivity. This recovery point can be conveniently saved to almost any disk storage device, including direct-attached storage; USB and FireWire drives and network storage; NAS and SAN devices and optical devices, CD, DVD and Blu-ray. When systems fail, you can quickly restore them without the need for manual, lengthy and error prone processes. Easily deploy, configure and manage Symantec System Recovery across your organization with scalable centralized management which simplifies administration and saves time and money. With more than 787,000 protected systems, Symantec System Recovery is one of the most proven, trusted, and reliable system recovery solutions. What editions are included within the Symantec System Recovery 2011 portfolio? olio? 1. Symantec System Recovery Desktop Edition 2. Symantec System Recovery Small Business Server Edition 3. Symantec System Recovery Server Edition 4. Symantec System Recovery Virtual Edition 5. Symantec System Recovery Linux Edition When will the products be generally available? ailable? Symantec System Recovery 2011 (all editions) will be generally available on April 4 th Have any product editions been EOL d? Yes, the Backup Exec System Recovery 2010 Starter Kit has been discontinued. Why has the product name changed? Renaming Symantec Backup Exec System Recovery to Symantec System Recovery helps clarify that Symantec System Recovery is a standalone disaster recovery solution that can be used alongside any data backup and recovery product for complete data and system protection. What are the key benefits of Symantec System Recovery 2011? Fast, automated system recovery Quickly restore physical and virtual systems in minutes, even to bare metal, dissimilar hardware, remote locations, or virtual environments Eliminate the need to manually reinstall and reconfigure the operating system, applications and system settings when performing a full system restoration Page 1 of 5

2 Off-site copy functionality enables you to automatically copy recovery points to external drives, network shares, or even remote FTP servers Enhanced virtual conversion capabilities Seamless physical-to-virtual and virtual-to-physical conversions Enables immediate system recovery through scheduled physical-to-virtual conversions Support for the latest virtual environments including VMware, Microsoft Hyper-V, and Citrix XenServer Advanced backup scheduling Schedule backups to run automatically without disrupting user or employee productivity Capture a backup of a system in a preboot state, without having to install any software on the system with cold imaging technology Integrated data reduction technologies including SmartSector and compression help speed up the backup process and reduce storage costs Scalable centralized ed management Centrally deploy, configure and manage Symantec System Recovery across your organisation Monitor the current protection status of all managed systems Simplify the tracking of your environment with powerful preset reports What are the new features in Symantec System Recovery 2011? Page 2 of 5

3 Can Symantec System Recovery perform P2V and V2P conversions? Yes. The ease and speed with which Symantec System Recovery can perform physical-to-virtual (P2V) system conversions means that in the event of a physical server failure, an administrator can easily perform an immediate system recovery to a virtual environment. An easy-to-use virtual conversion wizard allows for quick conversion directly to VMDK or VHD files. Additionally, IT administrators can set a schedule for having physical recovery points (backups) converted to virtual systems enabling a protected server to be available immediately in a virtual environment should it fail. Symantec System Recovery can also perform virtual-to-physical (V2P) system conversions. This offers customers a cost-effective, rapid, and easyto-use method of meeting their disaster recovery needs. How is Symantec System Recovery licensed? Symantec System Recovery is licensed on a per-system basis. For example, if you have 20 Windows servers you want to protect with Symantec System Recovery, you would purchase 20 licenses of Symantec System Recovery Server Edition. The centralized management solution and granular restore options are both included for free. Have prices or skus changed? There are no price changes with this release. Symantec continues to offer Symantec System Recovery at an extremely competitive price. The product skus will be changing to reflect this new release. Is this a chargeable upgrade for existing Backup Exec System Recovery customers? Customers who are current with maintenance or support contracts for previous versions of Backup Exec System Recovery software can upgrade to the appropriate Symantec System Recovery 2011 licenses at no additional charge. Existing customers who do not have current maintenance or support contracts may upgrade to the latest version at up to 35% off MSRP through their preferred reseller. Will existing customers with maintenance receive a notification regarding this new release? Yes, existing customers with maintenance will receive a letter from Symantec directing them to a URL ( where they can select a language, enter their existing serial number, and then either download the product directly or request that a physical CD be mailed to them. What do I need to know about backward compatibility with Symantec System Recovery? If you are running Backup Exec System Recovery version 8.5 or 2010 you can upgrade directly to Symantec System Recovery 2011 without uninstalling the previous version. If you are on a version prior to Backup Exec System Recovery 8.5 you must uninstall the previous version and reinstall the new version. Recovery points created by previous versions of Backup Exec System Recovery, such as Backup Exec System Recovery version 8.5, 8.0, or 7.0, are fully supported by Symantec System Recovery 2011 and can be recovered without issues. How many systems with Symantec System Recovery installed on them can be managed by a single Symantec System Recovery Management Solution server? The System Recovery Management Solution enables centralized management of Symantec System Recovery clients. It simplifies the infrastructure and operational management aspects of a large Symantec System Recovery environment saving administrators time and lowering overall cost of ownership. With the System Recovery Management solution, you can manage up to 2,500 Symantec System Recovery clients (any mix of Server Edition, Small Business Server Edition, Desktop Edition, or Linux Edition) from a single instance of System Recovery Management Solution. Page 3 of 5

4 What software encryption levels are offered in Symantec System Recovery 2011? AES 128-bit, 192-bit, and 256-bit encryption What third-party encryption formats are supported in Symantec System Recovery 2011? Microsoft BitLocker Symantec Endpoint Encryption What platforms does Symantec System Recovery 2011 support? Where can I download free 60 day trialware? For free 60 day trialware, please visit: Where can I find more information on Symantec System Recovery? Visit: for more information today! More Information Visit our website To speak with a Product Specialist in the U.S. Call toll-free 1 (800) To speak with a Product Specialist outside the U.S. For specific country offices and contact numbers, please visit our website. About Symantec Symantec is a global leader in providing security, storage, and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. Headquartered in Mountain View, Calif., Symantec has operations in 40 countries. More information is available at Page 4 of 5

5 Symantec World Headquarters 350 Ellis St. Mountain View, CA USA +1 (650) Copyright 2011 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. Symantec helps organizations secure and manage their information-driven world with data backup and recovery software /11 Page 5 of 5

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