Symantec Hosted Services. Eugenio Correnti / Senior Pre-Sales Consultant EMEA 1
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1 Symantec Hosted Services Eugenio Correnti / Senior Pre-Sales Consultant EMEA 1
2 Agenda What is SaaS The SaaS Shift SaaS Key Objections Symantec Hosted Services Portfolio SaaS as an SLA Insurance service Business Continuity service Questions & Answers
3 What is SaaS? 3
4 What is Software as a Service? A means of delivering value to a customer without them needing to take responsibility for specific risks or costs. Customer pays for delivery against contractually agreed Service levels Also called hosted services or managed services* Information Risk insurance service
5 SaaS history ASP (Application Service Provider) SaaS (Software as a Service ) PaaS (Platform as a Service) IaaS (Infastructure as a Service) SecaaS (Security as a Service)
6 SaaS basics Easy to install No technical ability required to administer Global infrastructure minimizes latency and guarantees availability SLA s Latency, Availability, Detection Subscription based : pupm (price per user per month)
7 Understanding Hosted Security Scanning in the Cloud
8 Understanding Hosted Security Scanning in the Cloud
9 Understanding Hosted Security Moving on-site infrastructure into the cloud HQ Office Messaging Branch Office #1 Messaging Branch Office #2 Messaging Management Traffic Shaping AV / AS / Content Filtering High Availability AV / AS / Content High Availability Filtering AV / AS / Content High Availability Filtering Web Management AV / AS / Content Filtering High Availability Web AV / AS / Content Filtering High Availability Web AV / AS / Content Filtering High Availability Management Simplified Overhead Procurement Performance Tuning High Availability Deployment Policy Administration Patching IT Admin Testing Capacity Planning Upgrades
10 Typical software / hardware issues Issue Administration + Monitoring Capacity Resilience Technology obsolescence Costs to your business Reduces focus on core activities Delays at peak times Risks of business disruption Repeated capital investment required
11 SaaS solutions Issue Administration + Monitoring Capacity Redundancy Technology obsolescence Reducing the cost to your business 24/7 operations and support Maintained globally at approx 33% 100 s of servers in each cluster Continuous service investment
12 Hosted Total Cost of Ownership
13 The SaaS shift 13
14 The market is moving strongly towards SaaS 6 Estimated Addressable SaaS Market CAGR % % Hosted By % 5 4 Remote Access /Monitoring Endpt Mngt Backup 21% 30% 26% IT Enablement 21% $bn 3 Archiving 30% Information Management 24% 2 DLP Encrypt/ERM Endpt Protect 45% 110% 37% 1 Web Security 56% Security 13% Security 25% Source: IDC and Symantec analysis Calendar Years SHS Strategy - Company Confidential 14
15 Hosted security adoption and growth rates Adoption of Hosted Security % of Business Accounts Protected by SaaS 50% 45% 40% 35% 30% Annualised Market Growth in Customers (July 2009 to January 2010) 40% 30% 20% 10% 0% 25% 20% IDC: Worldwide Messaging Security SaaS Revenue by Vendor 15% 10% Symantec Google Microsoft 8.3% 13.7% 26.1% 5% MX Logic McAfee 4.9% 0.9% 5.8% 0% UK Denmark Australia Sweden USA Singapore Norway Japan Hong Kong Germany Websense Trend Micro Proofpoint Clearswift St. Bernard Other 1.3% 1.1% 0.9% 0.3% 0.3% 42.3% Source: Backchannel IDC: July
16 Electricity SaaS 16
17 SaaS key objections 17
18 SaaS key Objections Confidentiality You can read my / web traffic Integrity You could lose my Availability What happens if your service breaks? Legal / Compliance Government regulation / internal compliance say that I can t outsource Cost
19 Confidentiality You can read my Symantec Hosted Services scans for some of the most security conscious organisations in the world: can already be read by your administrator, your ISP, the 3 rd party s ISP and the 3 rd party s admin The contract contains a Non-Disclosure Agreement (NDR) We use the most secure data centres to process All new starter HR processes including background checks are ISO27001 certified We have been audited by our biggest customers 19
20 Integrity You could lose my Symantec Hosted Services processes many Billion of connections each day: We thoroughly test all new upgrades before they are released We test all Virus signatures before they are deployed All servers have mirrored disks 20
21 Availability - Clustering Over 100 servers in 3 different locations for every customer 21
22 Competitive risks to Businesses Protection and Control Cost Containment Staffing Keep threats out Control sensitive data Enforce compliance Do more with less Quicker time to benefit CAPEX v OPEX Limited staff, expertise Innovation vs. managing infrastructure
23 SaaS offers the most accurate protection Threats & legitimate business 56.9% 26.3% 1.4% 0.03% 0.02% Traffic Shaping SMTP Heuristics User Validation Commercial Scanners Skeptic Connection Management Anti-Virus 2.3% 4.4% Commercial Scanner Skeptic Anti-Spam 9.8% Legitimate business Source: MessageLabs Intelligence August
24 Symantec Hosted Services Portfolio 24
25 Symantec Hosted Services Protect Control Secure Recover AntiVirus AntiSpam Content Image Boundary Encryption Policy Based Encryption Archiving Continuity Web AntiVirus AntiSpyware URL Filtering IM AntiVirus AntiSpam Enterprise IM Skeptic TM Hosted Endpoint / Backup services...
26 SaaS Governance: Monitoring & Reporting & Audit Real time dashboard Summary reports Audit reports Detail reports Scheduled reports User level granularity
27 Protection Controls Security Web Security IM Security Multiple-signature based scanners Skeptic rules based technology Industry leading detection SLAs Blocks, Quarantines, Reports Business Impacts Reduce time cleaning infected machines Reduced threat of information theft Decreased Management Overheads Increased Productivity 2 7
28 Compliance Controls Security Web Security IM Security Create policies to monitor and enforce your AUP Flexible rule creation based on users, groups, content etc Customizable actions (Blocking, logging, copying, reporting) Business Impacts Reduce offensive material, productivity and resource risks Reduce Administration with a single portal Enforce AUP consistently across the business 2 8
29 SaaS as an SLA insurance service 29
30 Spam rate April 2010 / Belgium Global finance spam rate 88.4% 30
31 Virus rate April 2010 / Belgium Global finance virus rate 1 in
32 Evolving Threat Landscape When you are targeted One of the most sophisticated types of attack is one that is targeted directly at your company or your executives Apr 08 May 08 Jun 08 Jul 08 Aug 08 Sep 08 Oct 08 Nov 08 Dec 08 Jan 09 Feb These are high sophistication, high cost attacks and they are effective Mar 09 Apr 09 May 09 Jun 09 Jul Aug 09 Sep 09 Oct 09 Nov 09
33 SLA unparalleled accuracy pieces of Malware captured in 2.3Million Feb 2010 Thousand were captured only by Skeptic 434 connections 31Billion per day in Feb 1Billion web requests per day in Feb s 3.0Billion scanned by Skeptic in Feb AntiSpam effectiveness Spam false positive rate AntiVirus false positive rate & Web Service Availability Average Web scanning time SLA Actual Feb 10 99% % % % % % 100% 100% 100 ms 48.2 ms 33
34 Industry Leading Service Level Agreements AntiVirus Protection 100% protection from known and unknown viruses Credit is offered if a client infected by a virus Web AntiVirus Protection 100% protection against known viruses Credit is offered if a client infected by a virus Virus False Positives % FP capture rate Credit is offered if we do not meet this commitment Latency Average scanning time of 100% of web content is within 100 milliseconds Credit is offered if latency exceeds 100 milliseconds Spam Capture Rate 99% capture rate (95% for s containing Asian characters) Credit is offered if we do not meet this commitment Service Availability 100% uptime Credit is offered if availability falls below 100% Client may terminate if availability falls below 95% Spam False Positives % FP capture rate Credit is offered if we do not meet this commitment Latency Average roundtrip time of 100% of delivered in less than 60 seconds Credit is offered if latency exceeds 1 minute Archiving Service Availability Guarantee 99.9% uptime for archiving network Client may terminate if availability falls below 90% Appliance Replacement Guarantee If appliance fails during the warranty period, MessageLabs will repair or replace the appliance within 3 business days at no cost Delivery 100% delivery guarantee Client may terminate if we do not meet this Service Availability 100% uptime Credit is offered if availability falls below 100% Client may terminate if availability falls below 95% Support Technical support / Fault Response critical - 95% calls within 2hrs; major - 85% calls within 4hrs; minor - 75% calls within 8hrs Credit is offered if we do not meet this commitment
35 Business Continuity as a Service 35
36 How and when will your fail? Storage / Database 24% failures by cause Software 14% Directory 4% Hardware 27% Infrastructure 31% 75% of systems will fail in the next 12 months EC Activation stats Clustering, replication, log shipping and Exchange 2007 do not provide total protection Hardware 27% Clusters Infrastructure 31% Replication Not Protected 42% Storage / Database 24% Log shipping Not Protected 18% Not Protected 73% Hardware 27% Infrastucture 31% Hardware 27%
37 Availability + Recovery = Protection RTO= Recovery Time Objective RPO= Recovery Point Objective Outage Recovery Restores lost messages since last good backup Availability Service Provide continuous service during outage Backup Potential Data Loss Restored
38 Costs of Continuity solutions High Cost $$$ Clustering Replication Low Cost $ Continuity Tape RTO Minutes 12 Hrs 24 Hrs 48 Hrs 72 Hrs
39 Cloud based Continuity service
40 Key features Recovery Time Objective < 60 seconds Partial activations Can turn on for a subset of users Seamless Outlook integration For cached mode Blackberry Support BES and BIS Forensically sound recovery read / unread / deleted etc Access to Calendar Read only Access to address books and personal contacts Spell checker Historical If required No firewall configurations needed Not always on Better security, no rogue s
41 Vision Single platform / multi-protocol Insight Seminar 41 41
42 Our key differentiators Accuracy 200 new viruses stopped each day that are missed by conventional scanners The risk of a malware infection for a 3,000 employee enterprise per annum Best Alternative SaaS AV Product 70% Source : AVTest.org MessageLabs <1% Customer Service 24 x 7 x 365 global support coverage High Net Promoter Scores 14 data centers in four continents < 5% Annual customer churn rate Integrated Architecture Insight Seminar 42 Software-as-a-Service Strategy
43 Thank you! Questions and Answers Copyright 2010 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice. 43
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