Partner Pre-Install Checklist: Common Service Platform Collector (CSP-C) for Smart Portal 0.5

Transcription

1 Partner Support Service Partner Pre-Install Checklist: Common Service Platform Collector (CSP-C) for Smart Portal 0.5 Cisco Corporate Headquarters 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax: Cisco and/or its affiliates. All rights reserved. Page 1

2 Contents Section 1: About this Document... 3 Document Overview... 3 Important Note... 3 Section 2: Customer Information... 4 Company Information:... 4 Cisco Partner Information:... 4 Section 3: Smart Service Inventory and Reporting Scope... 5 Section 4: System Requirements... 7 Smart Collector CSP-C: Hardware Requirements... 7 Smart Collector CSP-C Client System Requirements... 7 Smart Collector VM CSPC for Windows... 8 Smart Collector VM CSPC for Linux... 8 Section 5: Network Setup Requirements... 9 Section 6: Traffic Types you can expect coming from Collector Section 7: Suggested Placement Section 8: Software Download Location Section 9: Reference Material Document Overview Legal Disclaimer Cisco and/or its affiliates. All rights reserved. Page 2

3 Section 1: About this Document Document Overview The purpose of the checklist is to ensure that you have gathered the necessary information and resources to successfully install the Common Services Platform Collector (CSPC), for the Install Base Management and Reporting services. The pre-installation checklist is designed to be used for post-sales to: Prepare for the installation and configuration of the Collector on the recommended hardware in your customer s network, in order to initiate Smart Service for inventory and reporting. Important Note Hyperlinks to supporting content and information, which are located on the Cisco web site, are provided throughout this document. These hyperlinks may change over time as the content on the Cisco web site is updated on a regular basis. Please contact your Cisco representative if you are unable to locate any content indicated in this document Cisco and/or its affiliates. All rights reserved. Page 3

4 Section 2: Customer Information Please enter the corresponding information for each table listed below: Company Information: Company Name Company Address Company URL Company Industry Number of employees Provide the name, telephone number and address of one or more contacts who will work with the Cisco team in the installation and maintenance of Collector. Primary Contact Customer Name Customer Phone # Customer Customer Title Customer Mobile Phone # Secondary Contact Customer Name Customer Phone # Customer Customer Title Customer Mobile Phone # Cisco Partner Information: Company Name Company Address Company URL Provide the name, telephone number and address of one or more contacts who will work with the Cisco team in the installation and maintenance of the Collector. Primary Contact Partner Name Partner Phone # Partner Cisco and/or its affiliates. All rights reserved. Page 4

5 Partner Title Partner Mobile Phone # Section 3: Smart Service Inventory and Reporting Scope Please provide the required details to the questions noted below: A. What is the scope of this Inventory and Reporting engagement? Please describe: B. Does the customer have a Cisco CCO user ID? Yes No If Yes, what is the CCO user ID? C. Please provide the estimated number of Cisco devices that will be included in the inventory: Qty: D. Is SNMP enabled on all devices? Yes No E. Please verify if the customer has a seed file? Yes No If Yes, then the Collector is not used for Discovery the Collector is used only for Network Inventory; verify that the following rules apply: 1. Ensure that the correct IP addresses of ALL devices/chassis in the network are included in the Seed File (customer s responsibility). 2. Ensure that ALL devices (as defined in the Seed Files) are supported by IR. The Supported and Unsupported Devices List is located in the Smart Collector CSP-C Supported Devices document, which is located at the following Url: orted_devices.pdf. 3. Ensure that appropriate access, to ALL devices (as defined in the Seed Files), is granted to the Collector (i.e. no devices behind closed Fire Walls) (customer s responsibility). 4. Ensure that both SNMP and CLI access are granted on ALL Chassis (customer s responsibility) Cisco and/or its affiliates. All rights reserved. Page 5

6 5. Ensure that both SNMP and CLI access are granted on ALL Cards (customer s responsibility). 6. Ensure that the Collector is configured to collect SNMP and CLI data (customer and Cisco responsibility). 7. Once the data is collected by the Collector, ensure that the Collector s Total Devices = Active Devices = Configuration Collected Devices (customer and Cisco responsibility). 8. Once the data is collected by Collector, ensure that the Collector s Configuration Failed Devices = 0 (customer and Cisco responsibility). If No, Collector is used for Discovery and Network Inventory; verify that the following rules apply: 1. Ensure that appropriate access to ALL devices (as defined in the Seed Files) is granted to the Collector (i.e. no devices behind closed Fire Walls) (customer s responsibility). 2. Ensure that ALL IR devices are supported, by checking the List of Supported Devices in the Smart Collector CSP-C Supported Devices document, which is published at the following URL: orted_devices.pdf 3. Based on discovery, determine the correct IP addresses of ALL devices/chassis in the network (customer s responsibility). 4. Ensure that both SNMP and CLI access are granted on ALL Chassis (customer s responsibility). 5. Ensure that both SNMP and CLI access are granted on ALL Cards (customer s responsibility). 6. Ensure that the Collector is configured to collect SNMP and CLI data (customer and Cisco responsibility). 7. Once the data is collected by the Collector, ensure that the Collector s Total Devices = Active Devices = Configuration Collected Devices (customer and Cisco responsibility). 8. Once the data is collected by the Collector, ensure that the Collector s Configuration Failed Devices = 0 (customer and Cisco responsibility) Cisco and/or its affiliates. All rights reserved. Page 6

7 Section 4: System Requirements Smart Collector CSP-C: Hardware Requirements Ensure that you comply with the following system and hardware requirements before you install and configure the Smart Collector CSP-C Server. Cisco Systems recommends the following system and hardware requirements: Components Requirements SALEEN Appliance (CA Recommended Appliance SUN FIRE X 4140 ASUS Appliance (3rd Party) Cisco UCS C200 CPU - Intel(R) Xeon(R) X3470 (2.93 GHz) RAM - 4 GB DISK Space GB CPU - AMD 6 CORE OPTERON 2427 (2.2 Ghz) RAM - 4 GB DISK Space GB CPU - Intel Pentium(R) Dual-Core E5200 (2.50 GHz) RAM - 4 GB DISK Space GB CPU - Xeon E Ghz, 4MB Cache/DDR3-800Mhz RAM - 4 GB DISK Space GB Smart Collector CSP-C Client System Requirements System Requirements For CSP-C Client on Windows Platform Hardware Requirements Software Requirements (Minimum) Pentium 4 or higher (Pentium M English Windows 2000 Pro, Service Pack 3 or 4, recommended) English Windows XP with Service Pack 2, or English Windows GB system RAM Microsoft Internet Explorer 5.x and higher Netscape Navigator 7.x and higher For approximately 150 MB of disk space required by software package Java Plug-in required, System Requirements For CSP-C Client on Linux Platform Hardware Requirements (Minimum) Software Requirements Pentium 4 or higher (Pentium M Cent OS 5.3 recommended) 4GB system RAM Latest Mozilla Browser For approximately 150 MB of disk space Java Plug-in required required by software package 2011 Cisco and/or its affiliates. All rights reserved. Page 7

8 Smart Collector VM CSPC for Windows Hardware Requirements (Minimum) CPU - Intel(R) Core 2 Duo 2.5 GHz RAM - 4 GB DISK Space GB Software Requirements Windows XP Professional (SP2) Windows 2003 Enterprise Edition (SP2) Windows 7 VMWare Player Note: The VMware based smart collector environment is currently supported on the free VMware Player Version Using the Smart Collector with any licensed copy of VMware is not supported. Browser: Use one of the following: Internet Explorer 6 or later Firefox 3.6 or higher Smart Collector VM CSPC for Linux Hardware Requirements (Minimum) CPU - Intel(R) Core 2 Duo 2.5 GHz RAM - 4 GB DISK Space GB Software Requirements CentOS 5.3 VMWare Player Note: The VMware based smart collector environment is currently supported on the free VMware Player Version Use with any licensed copy of VMware is not supported. Browser: One of the following: Firefox 3.6 or higher 2011 Cisco and/or its affiliates. All rights reserved. Page 8

9 Section 5: Network Setup Requirements The following network parameters are necessary to configure the Collector during when installing and configuring the OS (Operating System); please enter the required information: Hostname (Do not use special characters (ie all CAPS or FQDN) IP address Subnet mask Default gateway Domain name (i.e. Cust.com) Time Zone (i.e. Central, Pacific, Eastern) DNS server(s) (Use a space as your delimeter) Domain Search (Use a space as your delimeter) Duplex Settings (Specify Half or Full. Otherwise, auto sense will be used to determine duplex settings.) 2011 Cisco and/or its affiliates. All rights reserved. Page 9

10 Section 6: Traffic Types you can expect coming from Collector Ping (Device Access Verifier) SNMP (Adding devices, collecting inventory, and collecting configurations using SNMP RW string) Telnet and/or SSH (Net Audits, Device Access Verifier, running show commands, and collecting configurations using privileged passwords) SSL (Used for outbound access from Collectors server to nettools-upload.cisco.com and tools.cisco.com at least once per day) NFS/SCP/SFTP or access method provided by customer (For access to syslog and trapd log messages) Section 7: Suggested Placement We would recommend placing the Collector on your network management subnet. This may minimize the access list configuration changes needed on all your Cisco devices. The collector needs to have access to internet. If the customer has any questions about security, please refer him to our security white paper: Partner Support Service Security Overview Section 8: Software Download Location To retrieve CSP-C Server and Client software for Windows and Linux connect to this link on SE portal, right side downloads To retrieve VM CSP-C Server image and Client software for Windows. Please ask Cisco Deployment engineer for access to the file exchange for the PSS forum Cisco and/or its affiliates. All rights reserved. Page 10

11 Section 9: Reference Material Document Overview Smart Portal User Guide CSP-C Quick Start Guide Start_Guide.pdf Smart Collector CSP-C: Hardware and Software Support are_support.pdf Smart Collector CSP-C: Supported Device List df VM CSP-C Install and configuration Guide Cisco and/or its affiliates. All rights reserved. Page 11

12 Legal Disclaimer The information, documents, tools, and other materials that are included or referenced in this document (collectively, Information ) may be used by a Cisco Authorized Channel solely in connection with such Authorized Channel's activities to promote and sell Cisco services. Authorized Channel s use of such Information is subject to the systems integrator agreement or indirect channel partner agreement (ICPA), between Authorized Channel and Cisco. Cisco owns and shall continue to own all right, title, and interest in and to the Information. Cisco assumes no responsibility for the accuracy of the Information or of any modifications made by Authorized Channel to such Information. Cisco reserves the right to change the programs or products covered by the Information at any time without notice. Mention of non-cisco products or services is for information purposes only and constitutes neither an endorsement nor a recommendation. ALL INFORMATION, DOCUMENTS, TOOLS, AND OTHER MATERIALS ARE PROVIDED AS IS WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. CISCO AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO S LIABILITY WITH RESPECT TO THE INFORMATION, DOCUMENTS, TOOLS, AND OTHER MATERIALS INCLUDED OR REFERENCED IN THIS DOCUMENT EXCEED THE AMOUNTS PAID FOR THEM BY YOU. CISCO AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0910R) 2011 Cisco and/or its affiliates. All rights reserved. Page 12