Atrium Webinar Series Understanding Atrium Integrator

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1 Atrium Webinar Series Understanding Atrium Integrator Int'l Toll and US Cell Phone: US/CAN Toll free: LOCAL: Australia, Brisbane: +61 (0) Australia, Canberra: +61 (0) Australia, Melbourne: +61 (0) Australia, Sydney: +61 (0) Austria, Vienna: +43 (0) Bahrain, Manama: Belgium, Brussels: +32 (0) Brazil, Sao Paolo: Bulgaria, Sofia: +359 (0) Canada, Montreal: Canada, Toronto: China: China: Czech Republic, Prague: Denmark, Copenhagen: Estonia, Tallinn: Finland, Helsinki: +358 (0) France, Lille: +33 (0) France, Lyon: +33 (0) France, Paris: +33 (0) Germany, Berlin: +49 (0) Germany, Frankfurt: +49 (0) Germany, Munich: +49 (0) Hong Kong, Hong Kong: Hungary, Budapest: India, Bangalore: +91 (0) India, Mumbai: +91 (0) Participant passcode: Ireland, Dublin: +353 (0) Israel, Tel Aviv: +972 (0) Italy, Milan: Italy, Rome: Japan, Tokyo: +81 (0) Latvia, Riga: Lithuania, Vilnius: Luxembourg, Luxembourg: Malaysia, Kuala Lumpur: +60 (0) Mexico, Mexico City: Netherlands, Amsterdam: +31 (0) New Zealand, Auckland: +64 (0) Norway, Oslo: Poland, Warsaw: +48 (0) Portugal, Lisbon: Romania, Bucharest: +40 (0) Russian Federation, Moscow: Singapore, Singapore: Slovakia (Slovak Republic), Bratislava: +421 (0) Slovenia, Ljublijana: +386 (0) South Africa, Johannesberg: Spain, Madrid: Sweden, Stockholm: +46 (0) Switzerland, Geneva: +41 (0) Switzerland, Zurich: +41 (0) Taiwan, Taipei: +886 (0) United Kingdom, London: +44 (0) TOLL FREE: Argentina: Australia: Austria: Bahamas: Belgium: Brazil: Bulgaria: Chile: China, Southern Region: Colombia: Czech Republic: Denmark: Dominican Republic: France: Germany: Greece: Hong Kong: Hungary: India: Indonesia: Ireland: Israel: Italy: Japan: Korea, Republic Of: Latvia: Lithuania: Luxembourg: Malaysia: Mexico: Monaco: Netherlands: New Zealand: Norway: Panama: Philippines: Poland: Portugal: Russian Federation: Singapore, Singapore: Slovenia: South Africa: South Korea, Korea, Republic Of: Spain: Sweden: Switzerland: Taiwan: Thailand: Trinidad and Tobago: United Arab Emirates: United Kingdom: Uruguay: Venezuela: Participant passcode: Presentation Materials will be posted to the following location: Copyright 6/20/2013 BMC Software, Inc 1

2 Understanding Atrium Integrator Vaibhav Kulkarni

3 What will be covered? AI Overview The Basics 8.X Architecture Overview Deployment / Installation AI Jobs & Job Scheduling Server Group Changes & Enhancements in 8.X Demo - Job Creation using the Wizard Best Practices Upgrade from 7604 to 8.X Demo How to Edit jobs in Spoon Modes in CMDBOutput Step Carte Server details AIE to AI Migration How AI is different from AIE AIE to AI migration tool Best Practices Troubleshooting Log file locations Troubleshooting tips References Q&A Copyright 6/20/2013 BMC Software, Inc 3

4 Atrium Integrator Overview

5 Atrium Integrator Overview The Basics What is it? Why is it useful? When do you use it? Copyright 6/20/2013 BMC Software, Inc 5

6 Atrium Integrator Overview The Basics Situation: The Atrium CMDB Administrator needs to load data into CMDB from database tables of a discovery source. The discovery source provides both CI and Relationship data. Steps: Launch the AI Console and create a new connection in the AI Data Store Start the job creation wizard and identify classes/relationships to be populated For each class/relationship, map fields in the source database tables to CMDB attributes Add a schedule for the job Copyright 6/20/2013 BMC Software, Inc 6

7 Atrium Integrator Overview The Basics ETL Capabilities - Read input from a source (Extract) - Apply transformations on data (Transform) - Write to the target (Load) Pentaho Data Integration Story - Industry leading ETL capabilities - Custom jobs using spoon - More flexibility to transform Runtime job monitoring Copyright 6/20/2013 BMC Software, Inc 7

8 Atrium Integrator Overview Architecture Overview (v8.x) Atrium Integrator Console (Accessible via Mid tier/browser) Integration Job Builder Wizard Job Scheduler Job Monitoring Manage Data Store Atrium Integrator Spoon (Desktop Designer Tool) Create job Schedule job Monitor job Create data store connections CMDB Remedy AR System Server Core Data Integration Engine BMC Atrium Integrator Carte Server CMDB Plug in - CMDB Input - CMDB Output - CMDB Lookup AR System Plug in - AR Input - AR Output - ARX Input AR Systems Database Copyright 6/20/2013 BMC Software, Inc 8

9 Atrium Integrator Overview Deployment/Installation Step1: AR Server Installer installs BMC Atrium Integrator - Spoon - Carte Server - AR Steps, e.g. ARInput / AROutput Step2: Atrium Integrator Server 8.x - Deploys the UI - Flex-based guided workflow - CMDB Steps Input, Output, and Lookup in the already Installed Spoon directory on the AR server Step3 (Optional): Client Installer - Allows remote connection to AR System DB to view / design Pentaho JOBS - Requires installing AR Client components during AR Server Installation - Install the Atrium Integrator Client after the AR client installation Copyright 6/20/2013 BMC Software, Inc 9

10 Atrium Integrator Overview Jobs, Sub job & Transformation Job Sub- Job Transformation(Steps) Job Sub Job Transformation Transformation Transformation Sub Job Transformation Copyright 6/20/2013 BMC Software, Inc 10

11 Atrium Integrator Overview Job Execution Lifecycle Start/Schedule Job Result/Logs are saved Entry created in UDM:Execution Form Job executes in carte server Carte server reads the entry Copyright 6/20/2013 BMC Software, Inc 11

12 Atrium Integrator Overview Job Scheduling Login as AIUser/AIAdmin, select a JOB from the JOB LIST, and click on the Schedule icon to create a Schedule Every JOB has its own independent Schedule Multiple Schedules per JOB is allowed Copyright 6/20/2013 BMC Software, Inc 12

13 Atrium Integrator Overview AI in Server Group In a Server Group installation, multiple servers will appear in the Carte Server drop down list Select the specific Carte server so that a JOB will always run on the configured Carte server Note: No failover will occur in a Server Group setup Copyright 6/20/2013 BMC Software, Inc 13

14 Atrium Integrator Overview Architecture Changes in v8.0 Design - In 8.x, all Pentaho repository tables are converted to AR regular forms - Carte server is now monitored by ARServer - Start/Stop/Pause/Resume of job is now controlled through an AR Plug-in Implementation - AR Forms with the prefix UDM:Repository were tables in AINTRepository in The UDM:Execution form controls Carte server job operations like Start/Stop/Resume Copyright 6/20/2013 BMC Software, Inc 14

15 Atrium Integrator Overview New Features in 8.0/8.1 Pentaho upgrade from to 4.1 New AISAMPLE_MachineOS _DELTA sample job CSV and XML data store connection refresh X-Path is displayed for XML jobs Delete option in the Integration Job Builder wizard Job scheduling enhancements New access point to launch Atrium Integrator Copyright 6/20/2013 BMC Software, Inc 15

16 Atrium Integrator Overview Demo Job Creation using the Wizard Copyright 6/20/2013 BMC Software, Inc 16

17 Few points to remember about AI Wizard Wizard is available for transferring data to key CMDB classes. - It doesn t include feature for designing jobs that involves data transfer to AR forms You need to use AI spoon on Windows for modifying any job that you created using wizard Use AI wizard as starting point for designing your integration job - It provides you with a structure that you can refine using AI Spoon later You can define job schedule as part of the wizard. - Schedule can be added/modified from AI console any time You should select Delta and Response options during job design in wizard. - Else, modifying jobs or transformations to handle Delta or Response in Spoon at later stage will be significant manual effort Copyright 6/20/2013 BMC Software, Inc 17

18 Best Practices

19 AI Best Practices to 8.X Upgrade Copyright 6/20/2013 BMC Software, Inc 19

20 AI Best Practices Editing Job in Spoon Edit Job using the Spoon Copyright 6/20/2013 BMC Software, Inc 20

21 AI Best Practices Options in CMDB Output Step Only Insert New CIs Identical to the AIE option Do not update and Create only new CIs Always Insert CIs Insert CIs into CMDB without checking for duplicates Copyright 6/20/2013 BMC Software, Inc 21

22 AI Best Practices Options in CMDB Output Step Use Cache Should always be ON to reduce CMDB lookups and improve performance Cache files are created for every class mapping Use CheckSum Equivalent to Checksum option in AIE. Very useful when the delta option is not used in AI Copyright 6/20/2013 BMC Software, Inc 22

23 Carte Server Behavior Atrium Integrator Carte server is a web server used to execute transformations and jobs remotely - All the jobs scheduled via Atrium UI run on the Carte server. Accessing the Carte server is the default port - Use the Remedy Application Service userid / password Changing the Carte server port - Carte server port is specified in UDM:Config form and armonitor.cfg file - After changing the port, restart the BMC Remedy AR System server - If it is a Server Group enviornment, restart all other AR servers in the server group Copyright 6/20/2013 BMC Software, Inc 23

24 AIE to AI Migration Tool

25 AIE to AI Migration Tool Overview AIE Limited adapters available out-of-the-box Limited set of transforming capability No support for hierarchical XML AI Exhaustive infrastructure connectors (JDBC, complex XML, web services, JMS etc) Support for JavaScript with many transformation functions Out-of-the-box templates to simplify most new CMDB integrations Wizard-based UI for creating integrations Copyright 6/20/2013 BMC Software, Inc 25

26 AIE to AI Migration Tool Terminology BMC Atrium Integration Engine term - Data exchange - Data mapping Data Exchange Data Mapping Relationship Exchange Relationship Mapping Corresponding Atrium Integrator term - Job - Transformation Job Sub Job Transformation Transformation Transformation Sub Job Transformation Copyright 6/20/2013 BMC Software, Inc 26

27 AIE to AI Migration Tool Design Uses the AR API to connect to the AIE source Uses the same API library used for generating JOBS from the AI UI Internal flow for migrating the AIE exchanges to AI - Read all exchanges from the AIE source - ALL Schedule exchanges are migrated as Parent JOBS on the target server Source AR Server with AIE Exchanges AR API AI Migration Tool Block Diagram Target AR Server with AI Server Installed (Carte server) Copyright 6/20/2013 BMC Software, Inc 27

28 AIE to AI Migration Tool UI Overview AIE Server Details Server where the AIE Exchanges are present. All the exchanges from the server are displayed in the list. Important: You have to know the Parent Exchange to Start the Migration. File Name/Table Name column is editable for all file type exchanges. In case if the paths for these files is going to be different on the target then one can type in the correct path from target server. Target Server Details Server where the AI JOBS / Transformations converted from the AIE exchanges will reside. Important: You have to know the Application Service password of the target AR server where the JOBS are getting migrated. Copyright 6/20/2013 BMC Software, Inc 28

29 AIE to AI Migration Tool View Migrated Jobs in Spoon In this example, we will use the Sample ITSM exchanges which are shipped with AIE - The source for all these exchanges is a CSV file Select the Parent exchange in the Migration tool Because the underlying technology is different, after the exchanges have been migrated to AI they will be slightly different than they were in AIE Copyright 6/20/2013 BMC Software, Inc 29

30 AIE to AI Migration Tool Additional Information Configuration - Before migrating Oracle/DB2 exchanges, you have to insert the SID and Host Name of the AIE server into the DB.properties file on the AI server Error & Logging messages - The Migration tool displays high level messages on the message console - You can also look in the log4j file in the log folder for detailed messaging Best Practices - See section Migrating existing data exchanges in the Atrium Integrator User Guide Copyright 6/20/2013 BMC Software, Inc 30

31 AIE to AI Migration Tool Known Limitations Exchanges with multiple mappings will be migrated only with the main mapping. To create the transformations for child mappings refer to section Creating multiple mappings in the AI User Guide No Support for.dat type file exchanges, but richer support in AI for text files Independent Exchanges with Type = Relationship will not be migrated Copyright 6/20/2013 BMC Software, Inc 31

32 Troubleshooting

33 Logging: Importance of various Log files Log File Name Log File Location Purpose of the Log file arfileout.txt <AR Server Installed Directory>\diserver\dataintegration\ngie\bin\log arcarte-stderr log/arcarte-stdout log/arcarte.log arjavaplugin.log <AR Server Installed Directory>\Arserver\Db <AR Server Installed Directory>\Arserver\Db This log file will contain info about file metadata and execute Run Process call. This log file will contain info about Start/ Stop and Job/Transformation Execution for Carte Server Related to AR ARDBC Pentaho Plug-in ARSYS.ARDBC.PENTAHO AI cache file is generated with the below format [ServernamePort- NameSpace-ClassName- DatasetId-Keys ] It will be located at any of the following locations based on environment variable set ATRIUMINTEGRATOR_HO ME ATRIUMCORE_HOME BMC_AR_SYSTEM_HOME The cache files are always generated and filled by CMDBOuput Plug-in. Mid-tier Log/Web Server Log(Tomcat) <Mid-tier Installed Location>\Logs\ AI activities from AUI console i.e. Start/Stop/Create/Delete can be monitored here. Copyright 6/20/2013 BMC Software, Inc 33

34 Common Troubleshooting Steps - Class /Relationship list not appearing: Check Midtier stdout logs to find out the API error while fetching data from DatamodelRefernceCIMapping forms. CSV/XML Connection fails: Capture AR server logs to check for ARExecute Process failure which in turns give a call to script file to populate form NGIE:FileMetadata. Data Store Connection fails: Check for Midtier stdout logs and verify if the DB server is not behind the fire wall. Create job fails: Check Midtier stdout logs Copyright 6/20/2013 BMC Software, Inc 34

35 Common Troubleshooting Steps Cannot Start a job: Check Midtier stdout + AR Plug-in logs Job Schedule: Check in AR System Job/System Pending Job Queue form for the next schedule Plugin server log Cannot Delete AICache files: Stop AR Server and Close Spoon. Run a JOB on specific Carte server: Check if the Carte server is up and running and job is associated to Carte Server in UDM:Permissioninfo form. Copyright 6/20/2013 BMC Software, Inc 35

36 References - Understanding Atrium Integrator - Data store connections in AI - AI Job Monitoring Copyright 6/20/2013 BMC Software, Inc 36

37 Q & A Copyright 6/20/2013 BMC Software, Inc 37

38 Feedback Any follow up questions post on BMC DN with prefix Webinar in subject line 1. dation_technologies/bmc_atrium_cmdb/bmc 2. ndation_technologies/bmc_atrium_cmdb Copyright 6/20/2013 BMC Software, Inc 38

39 Thank you!

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