Peak Season Metrics Summary

Transcription

1 Week Ending Week Ending Number Date Number Date 1 2-Jan Jul Jan Jul-16 Peak Season Metrics Summary 3 16-Jan Jul Jan Jul Jan Jul Feb Aug Feb-16 Thursday, 26-May Aug Feb Aug Feb Aug Mar Sep Mar Sep Mar Sep Mar Sep Apr Oct Apr Oct Apr Oct Apr Oct Apr Oct May Nov May Nov May Nov-16 Current 22 Data Source: 28-May Nov Jun Dec DPS Analytics (23-May-16) 11-Jun Dec Jun Dec Jun-16 IAL Report (24-May-16) Dec-16 Current Week = 22 1

2 Pickup Summary Pie chart depicts Weeks Table depicts Weeks pick ups Table depicts Week 21 Market Total COS Pickups Percent Process Segment 3-Yr Avg 216 iub 2 1, % dhhg 34,94 % dhhg 17% 34,94 D 33, % Members Counseled 11,421 11,933 ihhg 15, ,169 98% 5 1 % ihhg 15,443 Shipments Awarded 11,295 11,257 iub 1, % ihhg dhhg T 27 2% 25% Shipments Picked Up 11,178 9,923 58% % iub 1, % J 8,699 85% Total 6,613 3-Yr Historical Average 63,88 Hist. Avg. Past Year Hist. Avg. This Year 385,664 37,62 DPS Annual Shipments Pickups and Booking Queue DPS Peak Season Shipments 155,91 6, by desired pickup date Peak Season 3-Yr Avg 216 Queue This Week Peak = weeks Current Week = 22 2

3 Rotation Topics Non-DPS Shipment Types (NTS, DPM, SS, OTO) and PPM QA Actions and CSS Deep Dive Industry Update PEO Update 3

4 CSS and Claims Rolling 12-month avg # Survey Completed # Survey Completed CSS Response CSS Survey Details # Delivered 6% 4 5% 35 4% 3% % 15 1% 1 % 5 Jan-13 Apr-13 Jul-13 Oct-13 Jan-14 Apr-14 Jul-14 Oct-14 Jan-15 Apr-15 Jul-15 Oct-15 Jan-16 Apr-16 Jul-16 Oct-16 by delivery date Rolling 12-month avg 12% 12-month Avg dhhg ihhg iub Settled Claims # Settled Claims # Delivered by survey date $ Yr Avg dhhg ihhg iub CSS Mean Market Score 1% $52 8% $ % $5 4% $49 8 2% $48 % $47 75 Jan-13 Apr-13 Jul-13 Oct-13 Jan-14 Apr-14 Jul-14 Oct-14 Jan-15 Apr-15 Jul-15 Oct-15 Jan-16 Avg Amount 12-month Avg dhhg ihhg iub by settled date Current Week = 22 Apr-16 Jul-16 Oct-16 Aug-1 Oct-1 Jan-11 May-11 Aug-11 $ Settled Amount # Settled Claims by performance period Oct-11 Jan-12 May-12 Aug-12 Oct-12 Jan-13 May-13 Aug-13 Oct-13 Jan-14 May-14 dhhg ihhg iub Aug-14 Oct-14 Jan-15 May-15 Aug-15 4 Oct-15 Jan-16 May-16

5 CSS Trends for iub 5

6 CSS Trends for ihhg 6

7 CSS Trends for dhhg 7

8 CSS Trends for All Markets 8

9 CSS Questions/Room for Improvement CSS Questions Origin Question 4: Packing, Labeling, Organizing Question 5: Loading Question 6: Pick Timeliness Destination: Question 7: Unloading, Unpacking Question 8: Delivery timeliness Overall Question 9: Overall Satisfaction with Mover 9

10 Satisfaction Survey Trends 1

11 551 Letter of Warning issued. Sampling of types depicted. PPSO Actions 9 Mar to 19 May

12 PPSO Actions 9 Mar to 19 May

13 Services Discussion Air Force HAFC AOR is experiencing three times the handling-in to NTS over the previous year. AOR is booked out past 11 June and San Antonio is booked out past third week in June. Marine Corps Open discussion Coast Guard Open Discussion Army Open Discussion Navy BGNC 21 days lead time for most bookings NTS may need more lead time in Crain & Philadelphia NTS contractors-june capacity almost shut out CNNQ NTS Available Camp Lejeune-challenging to end of June Earliest dates for others: 2 June: Albany, Beaufort, Cherry Pt, Key West, Redstone Arsenal, Meridian, Pensacola 27 June: Jacksonville, Ft. Jackson, Rucker, Millington, New Orleans Shipment Allocation Error for C/J Report send to SDDC (26 agents hove capacity yet, TSPs blacked out) LKNQ Earliest Date for NTS is 6 Jun MLNQ Earliest pickup date is 7 July TSPs blacked out but still receiving shipments MLNQ to provide SCACs QENQ MCB Camp Butler-Earliest 9 Jun 13

14 No Capacity Report Inputs 1. Provide NLT Wednesday 153 CDT to SDDC at usarmy.scott.af.mil 2. Only provide when PPSO can verify they received Allocations Error screen example 14

15 No Capacity Report 15

16 Pre-Pickup #Time Out # Awarded Peak Season 3-Yr Avg 216 Peak Season 3-Yr Avg 216 by counseled date Peak = weeks by award date Peak = weeks Members Counseled Shipments Awarded Time Out Ratio Shipments Awarded by Market Peak Season 3-Yr Avg dhhg 216 dhhg 3-Yr Avg ihhg 216 ihhg 3-Yr Avg iub 216 iub Peak Season 3-Yr Avg 216 by award date Peak = weeks by award date Peak = weeks Current Week = 22 Note: In Week 12 there was a multi-day DPS Outage. 16

17 4% 35% 3% 25% 2% 15% 1% 5% Shipments Awarded as Short Fuse # Short Fuse # Awarded Short Fuse % < < < Peak Season 3-Yr Avg 216 by award date Peak = weeks by award date < > Peak = May-Jun 2 Short Fuse Awarded by Market 15 May-15 43,962 7, % Jun-15 4,188 9, % Jul-15 31,63 5, % Aug-15 27,842 5, % Sep-15 26,885 6, % Oct-15 26,284 5, % Nov-15 22,63 5, % Dec-15 23,262 5, % Jan-16 22,72 5, % Feb-16 24,58 5, % Peak Season 3-Yr Avg dhhg 216 dhhg 3-Yr Avg ihhg Mar-16 36,891 6, % ihhg 3-Yr Avg iub 216 iub Apr-16 43,44 5, % by award date Peak = weeks Average 3,824 6,53 2.2% Total Awards SF Awards Current Week = 22 SF Expansion: 18 May - 1 Jul 215; 23 May - 18 Jul 214; 3 Jun- 8Jul Short Fuse Awards by SCAC May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr < < < < Total Short Fuse Awards SF % SF SF Ship'ts per SCAC SCACs 17

18 Refusal Ratio Shipment Award # Refused # Awarded. by award date Peak Season 3-Yr Avg Offer Handling Time (hours) Peak = weeks First Offer to Award Date TSP Lead Time (days) Awarded to Desired Pickup Peak Season 3-Yr Avg Peak Season 3-Yr Avg by award date Peak = weeks by award date Peak = weeks Current Week = 22 18

19 Suspension Ratio Availability Measures # Suspended # Blackout Blackout Ratio # Awarded # Awarded by award date Peak Season 3-Yr Avg Peak Season 3-Yr Avg Peak = weeks by award date Peak = weeks Unavailability Ratio # Suspended + # Blackout # Awarded Current Week = 22 Peak Season 3-Yr Avg by award date Peak = weeks

20 12-Week Shipment Outlook Position In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded 3-Year Average DPS Status In Counseling, Not Submitted In Counseling, Review In Counseling, Submitted Reviewed by Counselor and Approved to go to Route/Book TSP Selection Offered Offer Timeout Offer Rejected Accepted Accepted by desired pickup date TOTAL In Self-Counseling ,12 In Counseling 1,141 1,327 1,472 1,649 1, ,965 In PPSO Queue ,517 Offered (Not Accepted) Awarded Shipments 8,3 7,827 6,539 5,392 4,478 1,578 1, ,673 Awarded + Queue 9,865 9,985 8,926 7,953 6,889 2,593 2,5 1,678 1, ,2 3-year Average 1,814 12,54 12,84 12,843 8,64 1,922 9,824 1,164 9,66 8,19 7,843 7,68 12,7 Percentage 91% 83% 74% 62% 85% 24% 25% 17% 16% 7% 5% 4% 44% Current Week = 22 2

21 Code 2 Current Year Code 2 Ulitization by Service GBLOC Code 2 Ulitization by Branch of Service 1% 1% 9% 9% 8% 8% 7% 7% 6% 6% 5% 5% 4% 4% 3% 3% 2% 2% 1% 1% % % Peak Season This Week AF Army CG Marine Navy Peak Season This Week AF Army CG Marine Navy by award date Peak = weeks by award date Peak = weeks # Code 2 # Blackout Code 2 Utilization Code 2 Blackout Ratio # dhhg # Awarded 12% 45 1% 8% 6% 4% 2% % Peak Season 3-Yr Avg Peak Season 3-Yr Avg by award date Peak = weeks by award date Peak = weeks Current Week = 22 21

22 Depicts 2-week lag Delivered Delivered Shipments Depicts 2-week lag Delivered by Market Peak Season 3-Yr Avg dhhg 216 dhhg 3-Yr Avg ihhg 216 ihhg 3-Yr Avg iub 216 iub Peak Season 3-Yr Avg 216 by delivery date Peak = weeks by delivery date Peak = weeks Depicts 2-week lag Depicts 2-week lag SIT Percentage 1% 4 Into SIT by Market 9% 35 8% 7% 3 6% 25 5% 2 4% 15 3% 1 2% 5 1% % Peak Season 3-Yr Avg dhhg 216 dhhg 3-Yr Avg ihhg 216 ihhg 3-Yr Avg iub 216 iub Peak Season 3-Yr Avg 216 by SIT start date Peak = weeks by SIT start date Peak = weeks Current Week = 22 22

23 Deliveries Depicts 2-week lag # Dir. Deliv. Late Depicts 2-week lag # Delivered Late % Missed RDD (Direct Deliveries) %Missed RDD by Market (Direct Deliveries) 6% # Direct Delivered # Direct Delivered 7% 5% 4% 3% 2% 6% 5% 4% 3% 2% 1% 1% % % Peak Season 3-Yr Avg dhhg 216 dhhg 3-Yr Avg ihhg 216 ihhg 3-Yr Avg iub 216 iub Peak Season 3-Yr Avg 216 by delivery date Peak = weeks by delivery date Peak = weeks Depicts 2-week lag Depicts 2-week lag # Dir. Deliv. Late Average Days Late (Direct Deliveries) % Missed RDD (All Deliveries) # Delivered 2 25% % % 1 8 1% 6 4 5% 2 % Peak Season 3-Yr Avg 216 Peak Season 3-Yr Avg 216 by delivery date Peak = weeks by delivery date Peak = weeks Current Week = 22 23

24 25 Global POV Contract OVPC Turn-In Volume Peak Season This Week by turn-in date Peak = weeks Met RDD Overdue Vehicles (raw) 1% 6 9% 8% 5 7% 6% 4 5% 3 4% 3% 2 2% 1% 1 % by RDD Report Week = 22 Peak Season Peak = weeks by report date 1-29 Days 3-59 Days 6-89 Days >9 Days 24

25 Comments / Discussion Services Industry Other Air Force AMSA JS-J4 Army IAM PEO-T Coast Guard NCMA TCJ5/4-P Marine Corps NDTA SDDC Navy 25