Peak Season Metrics Summary

Transcription

1 Peak Season Metrics Summary Week Ending Week Ending Number Date Number Date 1 6-Jan Jul Jan Jul-18 Current 3 2-Jan Jul Jan Jul Feb-18 Thursday, 12-Jul Aug Feb Aug Feb Aug Feb Aug Mar Sep Mar Sep Mar Sep Mar Sep Mar Sep Apr Oct Apr Oct Apr Oct Apr Oct May Nov May Nov May-18 Data Source: Nov May Nov Jun-18 DPS Analytics (9-Jul-18) 48 1-Dec Jun Dec Jun-18 IAL Report (1-Jul-18) 5 15-Dec Jun Dec Jun Dec-18 Current Week = 28 Together, we deliver. 1

2 Attendance List Services Air Force Army Coast Guard Marine Corps Navy Industry AMSA IAM NCMA NDTA Other OSD-TP JS-J4 2

3 Pickup Summary Pie chart depicts Weeks 2-35 Table depicts Weeks 2-35 pick ups Table depicts Week 27 Market Total COS Shipments Percent Process Segment 3-Yr Avg 218 iub 2 3, % dhhg 64,257 dhhg% 18% 64,257 D 6, % Members Counseled 7,279 6,417 ihhg 33, , % 5.% ihhg 33,295 iub 2, % Shipments Awarded 5,996 5,31 T % ihhg dhhg Shipments Picked Up 9,272 7, % 28% 54% iub 2,66 8 2, % J 17, % Total 3-Yr Historical Average 118, ,37 Hist. Avg. Past Year Hist. Avg. This Year 371, ,42 DPS Annual Shipments DPS Peak Season Shipments 154, , Pickups and Booking Queue Current Week = 28 Peak Season 3-Yr Avg 218 Queue This Week by desired pickup date Peak = weeks 2-35 Together, we deliver. 3

4 Rotational Topics QA/CSS (12 July) Open Discussion (19 July) Industry (26 July) Open Discussion (2 August) 4

5 QA Actions 5

6 Customer Satisfaction Trends 6A

7 CSS Return Rate by Delivery Date 6B

8 No Capacity Report Pickups This Week 7A

9 No Capacity Report Cumulative Pickup Map 7B

10 No Capacity Reports Cumulative NTS 7C

11 Week of No Capacity Report 7D

12 No Capacity Requested Pickup Week 7E

13 No Capacity Report to Requested to Pickup 7F

14 Pre-Pickup 14 Members Counseled.25 Time Out Ratio # Time Out # Awarded by counseled date by award date Peak = weeks 2-35 by award date Current Week = 28 Peak Season 3-Yr Avg 218 Shipments Awarded Peak Season 3-Yr Avg 218 Peak = weeks 2-35 by award date Peak = weeks 2-35 Note: In Week 12 there was a multi-day DPS Outage. Together, we deliver Peak Season 3-Yr Avg 218 Shipments Awarded by Market Peak Season 3-Yr Avg dhhg 218 dhhg 3-Yr Avg ihhg 218 ihhg 3-Yr Avg iub 218 iub Peak = weeks 2-35

15 Short Fuse 4% 35% 3% 25% 2% 15% 1% 5% % by award date 4% 35% 3% 25% 2% 15% 1% 5% % Shipments Awarded as Short Fuse Peak Season This Year SF Exp 3-Yr Avg 218 Short Fuse % Awarded by Market # Short Fuse # Awarded Peak = weeks 2-35 by award date Peak Season 3-Yr Avg dhhg 218 dhhg 3-Yr Avg ihhg 218 ihhg 3-Yr Avg iub 218 iub Short Fuse Awards by SCAC May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 <=4 2 <= <= <= <= <= <= Total Short Fuse Awards Total SF Ship'ts per SF Awards % SF Prev Yr % SF SF SCACs Awards SCAC Jun-17 39,329 5, % 2.5% Jul-17 27,42 2, % 14.3% Aug-17 29,321 4,1 14.% 17.% Sep-17 24,916 4, % 2.9% Oct-17 25,673 4, % 2.2% Nov-17 23,933 4, % 22.% Dec-17 21,734 4,6 18.4% 22.2% Jan-18 24,58 4, % 24.9% Feb-18 22,273 4, % 2.6% Mar-18 35,58 4, % 15.% Apr-18 46,11 4,11 8.9% 9.4% May-18 45,258 3, % 9.6% Jun-18 34,57 5, % 14.3% Average 3,59 4, % 17.8% Current Week = 28 SF Expansion: 6 Jun - 9 Jul 218; 16 Jun - 1 Jul, 217; 14 Jun - 11 Jul 216; 18 May - 1 Jul 215; 23 May - 18 Jul 214; 3 Jun- 8 Jul 213 Together, we deliver. 9

16 Short Fuse 5% Short Fuse % Awarded by Service GBLOC # Short Fuse # Awarded 45% 4% 35% 3% 25% 2% 15% 1% by award date 5% % by award date Peak Season 3-Yr Avg Air Force 218 Air Force 3-Yr Avg Army 218 Army 3-Yr Avg Coast Guard 218 Coast Guard 3-Yr Avg Navy 218 Navy 3-Yr Avg Marine Corps Current Week = 28 Together, we deliver. 1 Peak = weeks 2-35

17 Short Fuse 5% Short Fuse % Awarded by Branch of Service # Short Fuse # Awarded 45% 4% 35% 3% 25% 2% 15% 1% 5% % by award date Peak Season Past Avg Air Force 218 Air Force Past Avg Army 218 Army Past Avg Coast Guard 218 Coast Guard 3-Yr Avg Navy 218 Navy 3-Yr Avg Marine Corps 218 Marine Corps Current Week = 28 Together, we deliver. 11 Peak = weeks 2-35

18 Shipment Award.1 Refusal Ratio # Refused # Awarded Peak Season 3-Yr Avg 218 by award date Peak = weeks 2-35 Offer Handling Time (hours) First Offer to Award Date TSP Lead Time (days) Awarded to Desired Pickup Peak Season 3-Yr Avg 218 Peak Season 3-Yr Avg Median by award date Peak = weeks 2-35 by award date Peak = weeks 2-35 Current Week = 28 Refusal Ratio Scale changed from 1.4 to.1 Together, we deliver. 12

19 Availability Measures Suspension Ratio # Suspended # Blackout Blackout Ratio # Awarded # Awarded Peak Season 3-Yr Avg 218 Peak Season 3-Yr Avg 218 by award date Peak = weeks 2-35 by award date Peak = weeks 2-35 # Suspended + # Blackout Unavailability Ratio # Awarded by award date Peak = weeks 2-35 Current Week = 28 Together, we deliver Peak Season 3-Yr Avg 218

20 12-Week Shipment Outlook Position In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded Reviewed by Counselor and Approved to go to Route/Book TSP Selection Offered Offer Timeout Offer Rejected Accepted DPS Status In Counseling, Not Submitted In Counseling, Review In Counseling, Submitted 2 3-Year Average Accepted by desired pickup date TOTAL In Self-Counseling ,135 In Counseling 95 1, ,37 In PPSO Queue Offered (Not Accepted) Awarded Shipments 8,443 7,33 3,882 2,48 1,429 1, ,932 Awarded + Queue 9,868 8,77 5,139 2,892 2,185 1,584 1, ,94 3-year Average 9,525 9,943 7,672 7,428 7,245 7,593 6,797 5,33 6,87 6,61 7,149 5,517 86,859 Percentage 14% 88% 67% 39% 3% 21% 19% 12% 9% 8% 7% 4% 39% Current Week = 28 Together, we deliver. 14

21 Code 2 Current Year 2% 18% 16% 14% 12% 1% 8% 6% 4% 2% % Code 2 Utilization by Service GBLOC 1% 8% 6% 4% 2% % Peak Season AF Army CG Navy by award date Peak = weeks 2-35 by award date Peak = weeks 2-35 # Code 2 # Blackout Code 2 Utilization Code 2 Blackout Ratio # dhhg # Awarded 12% 12% 4 Code 2 Utilization by Branch of Service Peak Season AF Army CG Marine Navy 1% 8% 6% 4% 2% % Peak Season 3-Yr Avg 218 by award date Peak = weeks 2-35 by award date Peak = weeks 2-35 Current Week = 28 Together, we deliver. 15 Peak Season 3-Yr Avg 218

22 Delivered Shipments Depicts 2-week lag 14 Delivered Depicts 2-week lag 7 Delivered by Market Peak Season 3-Yr Avg 218 by delivery date Peak = weeks 2-35 by delivery date 218 ihhg 3-Yr Avg iub 218 iub Peak = weeks 2-35 Depicts 2-week lag Depicts 2-week lag 1% 9% 8% 7% 6% 5% 4% 3% 2% 1% % SIT Percentage Peak Season 3-Yr Avg 218 by SIT start date Peak = weeks 2-35 by SIT start date 218 ihhg 3-Yr Avg iub 218 iub Peak = weeks 2-35 Current Week = 28 Together, we deliver Peak Season 3-Yr Avg dhhg 218 dhhg 3-Yr Avg ihhg Into SIT by Market Peak Season 3-Yr Avg dhhg 218 dhhg 3-Yr Avg ihhg

23 Deliveries Depicts 2-week lag # Dir. Deliv. Late Depicts 2-week lag # Delivered Late % Missed RDD (Direct Deliveries) % Missed RDD by Market (Direct Deliveries) # Direct Delivered # Direct Delivered 6% 7% 5% 4% 3% 2% 1% 6% 5% 4% 3% 2% 1% % % by delivery date Peak = weeks 2-35 by delivery date 218 ihhg 3-Yr Avg iub 218 iub Peak = weeks 2-35 Depicts 2-week lag Depicts 2-week lag # Dir. Deliv. Late Average Days Late (Direct Deliveries) % Missed RDD (All Deliveries) # Delivered 25 Peak Season 3-Yr Avg 218 3% Peak Season 3-Yr Avg dhhg 218 dhhg 3-Yr Avg ihhg 2 25% 15 2% 15% 1 1% 5 5% % by delivery date Peak = weeks 2-35 by delivery date Peak = weeks 2-35 Current Week = 28 Peak Season 3-Yr Avg 218 Peak Season 3-Yr Avg 218 Note: Data reflects delivery information as entered into DPS by TSPs. When TSPs do not arrive shipments/update delivery data in DPS within 3 Together, we deliver. business days, there is an impact to the accuracy of delivery information which may result in an inflated missed RDDs percentage. 17

24 POV Program Outlook 25 Year to Date: Peak Season to Date: OVPC Turn-In Volume by turn-in date Peak = weeks % 9% 8% 7% 6% 5% 4% 3% 2% 1% % by RDD Met RDD Peak Season Prev 3 Yr 218 Peak Season Prev 3 Yr 218 This Week Peak = weeks 2-35 by report date Report Week = 28 Together, we deliver Overdue Vehicles (raw) 1-29 Days 3-59 Days 6-89 Days >9 Days

25 Comments/Discussion Services Air Force Army Coast Guard Marine Corps Navy Industry AMSA IAM NCMA NDTA Other OSD-TP JS-J4 19

26 Peak Season Weekly Timeline of Events Monday Download Data from DPS Draft Presentation Slides Tuesday Incorporate POV Data from IAL Update Draft of Presentation Slides 16: CDT: Deadline for Presentation Inputs 16: CDT: Deadline for No Capacity Reports for this Presentation to: Wednesday Finalized Presentation Slides 16: CDT: Deadline for Distribution of Presentation Slides Thursday 8:27 CDT: Weekly Peak Season Participant Roll Call 8:3 CDT: Weekly Peak Season Call 2