Norstar Voice Mail 4.0 Security Key Code Installation Guide

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1 Norstar Voice Mail 4.0 Security Key Code Installation Guide

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3 Norstar Voice Mail Security Key Code Installation Guide Introduction This document provides information about the Norstar Voice Mail options that are enabled with a Security Key Code and provides instructions for enabling any Norstar Voice Mail Security Key Code. Note: For information about enabling Norstar Voice Mail Voice Channels, refer to the Norstar Voice Mail Voice Channel Upgrade Guide. The Norstar Voice Mail system options that are enabled with a Security Key Code are: Audio Messaging Interchange Specification (AMIS) Digital Networking Desktop Messaging seat licences Speech Recognition 2 Channels Speech Recognition 2 to 4 Channel Upgrade Note: The Norstar Voice Mail software must be enabled and initialized before any other Norstar Voice Mail Security Key Codes can be enabled. Audio Messaging Interchange Specification (AMIS) The Audio Messaging Interchange Specification (AMIS) is the telecommunication industry solution to networking remote voice mail systems. AMIS provides communication among remote sites established on a network. Digital Networking The Digital Networking option serves as a link between Norstar Voice Mail or Meridian Mail systems at different locations. Networking allows the exchange of voice and fax messages between linked mailboxes on a network. Norstar Voice Mail systems must have Digital Networking enabled before receiving or sending network messages. Meridian Mail systems must be equipped with Meridian Mail Net Gateway before receiving or sending network messages. Norstar Voice Mail Digital Networking uses Simple Mail Transfer Protocol (SMTP) to transfer network messages. P Issue 1.0 Norstar Voice Mail Security Key Code Installation Guide

4 2 Norstar Voice Mail Security Key Code Installation Guide Prerequisites In order for your Digital Networking software to be functional, the Network Administrator must: install a Network Interface Card in the NAM assign the Norstar Voice Mail system a local IP (Internet Protocol) address configure the TCP/IP parameters Desktop Accessories seat licenses The Norstar Voice Mail Desktop Accessories software consists of three features: Norstar Voice Mail Desktop Messaging The Norstar Voice Mail Desktop Messaging feature allows you to create and receive Norstar Voice Mail Voice or Fax messages on your personal computer (PC). Norstar Voice Mail Mailbox Manager The Norstar Voice Mail Mailbox Manager allows you to administer all the mailbox features and functions that are available through ƒ from your PC. Norstar Voice Mail Operator Manager The Norstar Voice Mail Operator Manager allows the System Coordinator to administer the Norstar Voice Mail features and functions that are available through ƒ from a PC. The Desktop Accessories software has both server and client components. The server portion resides on the NAM. The client portion of the Desktop Accessories software must be installed on the PC of each subscriber. The NAM and the PC with the Desktop Accessories client software, must be on the same Transmission Control Protocol/Internet Protocol (TCP/IP) Network in order to provide messaging services to the client. The server portion of Desktop Accessories software must be enabled by a seat license Security Key Code. The seat license allows a specified number of users to be connected to the NAM at one time. For example, if you have purchased a Desktop Messaging 10 seat license, a maximum of 10 PCs with the client portion of Desktop Messaging running can be connected to the NAM at any one time. Note: Norstar Voice Mail comes with two Desktop Messaging seat licenses factory enabled. A maximum of two PCs with the client portion of Desktop Messaging running can be connected to the NAM at any one time. Norstar Voice Mail Security Key Code Installation Guide P Issue 1.0

5 Norstar Voice Mail Security Key Code Installation Guide 3 The Desktop Messaging seat licences can be purchased in four different quantities: If you wish to upgrade an original Desktop Messaging seat license, three other quantities are available: This guide describes the procedures for enabling any Desktop Messaging seat license. For instructions on installing the client portion of the Norstar Voice Mail Desktop Messaging, refer to the Norstar Voice Mail Desktop Accessories Software Installation Guide. Speech Recognition Automated Attendant Speech Recognition Automated Attendant consist of two features: External Speech Recognition Automated Attendant - This feature gives outside callers the ability of directing their own calls by speaking the name of the person they want to reach. Internal Speech Recognition Automated Attendant - The feature allows an internal Norstar Voice Mail user the ability of directing their own calls by using the Company Directory and speaking the name of the person they want to reach. After Speech Recognition is enabled, Norstar Voice Mail automatically enables two Voice Channels for the feature. Two additional Channels can be added for Speech Recognition by enabling the Speech Recognition 2 to 4 Channel Upgrade Security Key Code. Note: Speech Recognition can have a maximum of 4 Channels. P Issue 1.0 Norstar Voice Mail Security Key Code Installation Guide

6 4 Norstar Voice Mail Security Key Code Installation Guide Prerequisites In order for your Speech Recognition Automated Attendant software to be functional, you must: add 16 MB of memory to the NAM install a Media Services Processor Expansion Card (PEC) in slot 3 of the Media Service Base Interface Card (BIC) in the NAM for a two Channel Speech Recognition Automated Attendant install another PEC in slot 4 of the BIC if the Speech Recognition Automated Attendant is upgraded to four Voice Channels For more information on installing a Media Services Processor Expansion Card (PEC) or memory (SIMM), refer to the Norstar Applications Module Installation and Maintenance Manual. The Norstar Applications Module Installation and Maintenance Manual is included on the Norstar Voice Mail 4.0 Documentation and Client Software CD-ROM. All the Norstar Voice Mail Installation Manuals on the CD-ROM are protected by the password: Norstar99. Installation overview To use this manual, you should be familiar with Norstar and Norstar Voice Mail terminology. The installer is responsible for: reading this guide verifying the Security Key Code requested determining your internal Norstar Voice Mail system serial number completing the "Security Key Code Upgrade Information Sheet" on page 9 calling the Norstar Key Code Access Line for your Security Key Code recording the Security Key Code on the "Security Key Code Upgrade Information Sheet" on page 9 enabling the Security Key Code backing up the capabilities file rebooting the NAM All procedures for enabling a Security Key Code can be done from a Norstar twoline display telephone. Norstar Voice Mail Security Key Code Installation Guide P Issue 1.0

7 Verifying the Security Key Code requested Norstar Voice Mail Security Key Code Installation Guide 5 Before you call the Norstar Key Code Access Line, verify the type of Security Key Code you are enabling. For example, the Authorization Number on the Norstar Voice Mail Security Key Code Information Sheet will look like: Authorization Number SAMPLE In the example above, is the Authorization Number and AMIS is the type of Security Key Code to be enabled. In this example, you would be enabling Norstar Voice Mail AMIS. Determining your internal Norstar Voice Mail system serial number Each Norstar Voice Mail system is identified by a unique internal serial number. You must have this number written down on the "Security Key Code Upgrade Information Sheet" on page 9 before you call for your Security Key Code. To view the internal serial number: AMIS 1. Press ƒ fi. Password: RETRY 2. Enter the default password (ACCESS2). ACCESS Server BACK NEXT A. Prt queue mgr QUIT SHOW I. Serial Number QUIT NEXT S#: XXXXXXXXXXX 3. Press ADMIN. 4. Press NEXT until the display shows: 5. Press SHOW to view the internal Norstar Voice Mail system serial number. 6. After you have recorded the internal serial number, press OK. 7. To end this session, press. P Issue 1.0 Norstar Voice Mail Security Key Code Installation Guide

8 6 Norstar Voice Mail Security Key Code Installation Guide Completing the Security Key Code Upgrade Information Sheet The Security Key Code Upgrade Information Sheet outlines your Norstar Voice Mail system configuration. This page must be completed before you call the Norstar Key Code Access Line for your upgrade Security Key Code. The Security Key Code Upgrade Information Sheet includes information about: Current number of Voice Channels installed on the Norstar Voice Mail system Internal Norstar Voice Mail serial number Getting your Norstar Voice Mail Security Key Code After you have completed the Security Key Code Upgrade Information Sheet, you are ready to call the Norstar Key Code Access Line. Keep the Upgrade Information Sheet in front of you and dial When you are given the Security Key Code, ensure you write it down in the space provided on the Security Key Code Upgrade Information Sheet. Entering Security Key Codes This procedure is for enabling any Norstar Voice Mail Security Key Code. To enable the Security Key Code: 1. Press ƒ. Log: QUIT RETRY Admin MBOX AA OTHR Option admin: VIEW Key: RETRY 2. Enter the System Coordinator Mailbox number and password and press OK. 3. Press. 4. Press ADD. 5. Enter your Security Key Code and press OK. Note: After a Key Code is enabled, you should back up the NAM capabilities file. 6. Press to end this programing session. Norstar Voice Mail Security Key Code Installation Guide P Issue 1.0

9 Backing up the NAM capabilities file Norstar Voice Mail Security Key Code Installation Guide 7 After you have enabled the Security Key Code, you must back up the Norstar Voice Mail capabilities file. This file contains all upgrade and capability information about your Norstar Voice Mail system and must be restored along with Norstar Voice Mail programing if a hard disk drive failure occurs. Note: If this file is lost and your hard disk drive fails, all upgrades made to your Norstar Voice Mail system will be lost. Ensure you store this backup in a safe place. Before you begin, ensure you have a blank IBM formatted 1.44 MB 3.5" floppy disk. Label the Diskette SEKUR/Capabilities File. To back up the capabilities file: 1. Press ƒ fi. Password: RETRY 2. Enter the default password (ACCESS2). ACCESS Server BACK NEXT A. Prt queue mgr QUIT SHOW E. Bckp/Rstr QUIT NEXT Backup & Restore QUIT RSTR Insert floppy QUIT Backup complete 3. Press ADMIN. 4. Press NEXT until the display shows: 5. Press SHOW. 6. Press BCKP. 7. Insert the IBM formatted floppy diskette into the floppy disk drive on the NAM and press OK. 8. Press OK. 9. To end this session, press. After you have completed backing up the capabilities file, make sure you store the floppy diskette in a safe place. P Issue 1.0 Norstar Voice Mail Security Key Code Installation Guide

10 8 Norstar Voice Mail Security Key Code Installation Guide Rebooting the NAM After you have completed the upgrade and backed up the capabilities file, you must reboot the Norstar Voice Mail system. When you reboot the system, the new Norstar Voice Mail functionality is automatically enabled. The reboot option offers four choices: Graceful, Quick, Immediate and Scheduled. The Graceful option allows an application to terminate all existing calls before shutting down and restarting. The Quick option allows only 45 seconds for an application to terminate before the reboot, the Immediate option allows 15 seconds and the Scheduled option allows you to choose a time when the system will automatically reboot. When you are rebooting Norstar Voice Mail, you should use the Graceful option. However, if the system is not responding to the command, you can speed up the process by changing the option to a Quick reboot. 1. Press ƒ fi. Password: RETRY 2. Enter the default password (ACCESS2). ACCESS Server BACK ADMIN System reboot BACK NEXT Reboot type QUIT NEXT Reboot Graceful? NO Rebooting Press NEXT until the display shows: 4. Press SHOW. 5. Press GRACE to perform a Graceful reboot. Press NEXT to reach the Quick reboot display. 6. Press YES. The display changes to show: 7. To end this session, press. Norstar Voice Mail Security Key Code Installation Guide P Issue 1.0

11 Security Key Code Upgrade Information Sheet 9 Security Key Code Upgrade Information Sheet Authorization Number Norstar Voice Mail system Number of Voice Channels installed Security Key Code requested Internal Norstar Voice Mail Serial Number KSU information Norstar KSU Type 3X8 6X16 8X24 Modular ICS Compact ICS Norstar KSU Software version Centrex Not Centrex Total number of incoming lines to the Norstar KSU Note: You must enter the exact number Total number of sets attached to the Norstar KSU Note: You must enter the exact number You must have the internal Norstar Voice Mail Serial Number. The internal Serial Number differs from the serial number located on the front of the NAM. Refer to "Determining your internal Norstar Voice Mail system serial number" on page 5. You are now ready to call the Norstar Key Code Access Line at and receive the Voice Channel Upgrade Security Key Code. Keep this information sheet with you when you call. Write the Voice Channel Upgrade Security Key Code in the space provided below. P Issue 1.0 Norstar Voice Mail Security Key Code Installation Guide

12 10 Security Key Code Upgrade Information Sheet NORTEL Norstar is a trademark of Northern Telecom. P Issue 1.0 Printed in Canada Norstar Voice Mail Security Key Code Installation Guide P Issue 1.0

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