FRU Installation Notes Virtuo Monitor Glass Replacement

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1 January Rev 00 FRU Installation Notes Virtuo Monitor Glass Replacement Purpose How to replace the touch screen glass on a Virtuo This document is for these components or categories Expected time 30 minutes Audience TouchTunes Virtuo Operators TouchTunes field service and customer support Software Electrical Mechanical Packaging Overview This document explains how to replace a touch screen glass, part number , on a Virtuo or Virtuo II that is using a 27 display. Note: This touchscreen glass can only be used with the 27 display. It is not compatible with 26 displays. Topics Required tools and equipment Contacting TouchTunes Technical Support Required tools and equipment Phillips #2 screwdriver Cable ties and cable cutters for cable dressing Protective gloves for handling the glass Vacuum cleaner to clean out any broken glass particles from the monitor Anti-static wrist strap and grounding mat Torque-limiting nut driver and metric 7 mm socket. Do not use a standard ratchet, which can lead to over-torquing. A regular nut driver (with 7mm socket) can be used, as long as you avoid over-torquing when tightening the nuts.

2 2 Virtuo Monitor Glass Replacement IMPORTANT: Before you perform this procedure or any other maintenance on a Virtuo, power it off and disconnect the electrical power from it. CAUTION: The touch screen glass weighs approximately 25 lbs. Enlist the help of an assistant when installing the replacement glass. CAUTION: Use care in handling the glass being replaced, as it can contain sharp and broken pieces. Use care in handling the replacement glass to prevent debris, markings and fingerprints from contacting the interior surface of the glass and the face of the monitor. 1. Power down the Virtuo by setting the rocker switch on the power strip inside the Virtuo to the OFF (O) position. Remove the power cable from the power bar. 2. Disconnect all of the connectors from the bottom of the display: RS-232 DVI Power View of the bottom of the touch screen monitor 3. Disconnect the cables that connect to the LED array, to facilitate access to the touchscreen glass and monitor.

3 Virtuo Monitor Glass Replacement 3 4. The touch screen is secured to the inside of the door with 10 nuts fastened to studs on the rear of the unit, and is removed by lifting it away from the exterior of the Virtuo. Using a torque-limiting nut driver, remove the nuts that secure the touchscreen glass and monitor to the Virtuo front door, starting with the two nuts that also hold the camera in place. Follow the numbered sequence below for removing the nuts: After the nuts that held the camera have been removed, set the camera aside while you install the replacement glass. Set aside all the nuts you remove, as you will be re-using them later. Before you remove the final (top-middle) nut, ensure that you or an assistant is holding the glass in place from the front.

4 4 Virtuo Monitor Glass Replacement 5. With one hand positioned on the bottom rear of the monitor and the other supporting the glass and monitor from the front, gently push the unit forward and lift it out and away from the Virtuo door. 6. Lay the touchscreen glass and monitor face-down on a flat surface that is preferably covered with a soft cloth or other padding that will prevent damage to the glass and monitor.

5 Virtuo Monitor Glass Replacement 5 7. Remove the 4 screws that hold the back cover of the monitor in place. These are on the top and bottom of the cover. 8. Remove the 4 screws that hold the monitor to the touchscreen glass. These are on either side of the monitor and glass. 9. Pull off the back cover, and set it aside for later. Note: From this point on, and until the back cover has been screwed back on, an anti-static wrist strap should be worn while manipulating the monitor s internal electronics, to avoid electro-static discharges which could damage the delicate electronics. 10. Delicately pull off the pieces of tape indicated in the picture, so the ribbon cable can be detached from the monitor. Set TAPE this tape aside, as you will be re-using it in a moment. 11. Carefully flip the small black tab on the ribbon connector, then pull out the ribbon. 12. Disconnect the two remaining cables on the small control board. 13. Remove all 4 screws that hold the control board to the monitor, then remove the control board. Note: Individual control boards are paired with particular touch glasses, and cannot be re-used across different touch glasses. 14. Pull the monitor off the touchscreen glass and lay it flat.

6 6 Virtuo Monitor Glass Replacement Note: We recommend that you wear a pair of protective gloves when performing the next steps, to prevent the monitor and interior of the replacement glass from collecting any debris. 15. Using a vacuum cleaner, remove any glass residue from the monitor and safely dispose of the glass and associated debris. 16. Place the replacement touchscreen glass assembly on a clean surface. 17. Make sure the monitor is clean, while being careful not to scratch it. 18. Insert the monitor into position on the touchscreen glass, lifting the ribbon to keep it from getting stuck between the glass and the monitor. 19. Take the replacement control board (included in this FRU kit) out of its packaging, and fasten it to the monitor using the 4 screws you removed earlier. 20. Re-connect the two cables you disconnected earlier. 21. Insert the ribbon into its connector, then flip the black tab down to secure the ribbon. TAPE 22. Using the tape that was set aside earlier, secure the ribbon to the monitor, being careful to leave a small amount of slack at both ends to avoid putting stress on the ribbon.

7 Virtuo Monitor Glass Replacement Replace the monitor s back cover, and fasten it using the four (4) screws you removed earlier. 24. Fasten the monitor to the touchscreen glass using the four (4) screws you removed earlier. 25. Bring the reassembled touchscreen glass and monitor over to the Virtuo. 26. With one hand positioned on the rear of the monitor and the other supporting its front on the exterior, gently insert the unit into the Virtuo. IMPORTANT: Ensure the glass is properly seated on the Virtuo. Failure to do so can cause the glass to break.

8 8 Virtuo Monitor Glass Replacement 27. Re-fasten the nuts (finger-tight) to their studs except for the two nuts for mounting the camera. 28. Fasten the camera assembly to the monitor with the two remaining nuts (finger tight), make sure the USB cable is routed toward the right, and realign the camera with the opening in the black backing of the touchscreen glass. 29. Torque all 10 touchscreen glass nuts to 10 in.-lbs Following the numbered sequence above, gradually torque all 10 nuts to 10 in.-lbs. This balances the tension across the surface of the glass, which will allow touch tracking to function properly. Do not over-tighten the nuts! Improper fastening of the touchscreen glass to the door may cause damage to the unit and adversely affect performance. 30. Reconnect the connectors on the monitor s bottom panel. Power RS-232 DVI

9 Virtuo Monitor Glass Replacement Contacting TouchTunes Technical Support Reconnect the cables that go to the LED Array. 32. Power on the Virtuo. 33. Recalibrate the touchscreen: once Virtuo is fully booted and showing the Home Screen, press and hold the MNGR button on the I/O board until the calibration screen is shown, then follow the on-screen prompts to complete calibration. 34. Verify that the camera is still correctly-aligned and oriented. If the camera is partly obscured by the edges of its hole in the glass backing, loosen the two nuts and adjust the camera s position. If the camera is pointing at too high or too low an angle, adjust the angle using the adjustment screw. For more on the proper camera angle, see the PhotoBooth Camera Bracket Installation and Alignment guide (TouchTunes p/n , found at productwarranty.touchtunes.com) 35. Test the functionality of the monitor, and make sure everything is working before leaving the venue. Contacting TouchTunes Technical Support If you need help with or have questions about this document, contact TouchTunes by: using the links on the Contacts page on calling TouchTunes 24/7 Technical Support Hotline at To help us assist you more effectively with problem reports, this information may be required when contacting TouchTunes Technical Support: Jukebox model, such as Virtuo, Virtuo II or Playdium Jukebox ID the serial number of any affected component the date/time of the problem actions performed immediately before the problem occurred TouchTunes Music Corporation, Inc. 400 Sainte Croix Avenue, Suite 200 E Montreal, Quebec, Canada, H4N 3L4 TouchTunes Music Corporation, Inc. 850 Third Ave, Suite 15C New York, NY USA Technical Support Copyright 2016 TouchTunes Music Corporation

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