Saviour App User Manual. User Manual to use app. This documents describe the Saviour app functionalities for end user.

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1 Saviour App User Manual User Manual to use app This documents describe the Saviour app functionalities for end user.

2 Introduction This document describes the Saviour app to use Saviour Indoor, Outdoor cameras and Saviour security systems which can add on external sensors. The Saviour systems have been designed in the way that one should be able to configure and start operating on its own. The document is very detailed one with all features of app described form end user perspective. Visit our website for more information on company. Installation Service In case you need professional installation service by Saviour USA engineer (for Delhi NCR) then please mail with all details of your purchase (model detail), Address and contact details to Saviour mail id as: OR call at for any installation support. Saviour USA team will get back to you to complete your request at the earliest. Page 1 of 45

3 Download and Install Saviour app Saviour App can be downloaded from Google Play (Android) and App Store (IOS) e.g. for Android as below Page 2 of 45

4 Register to Saviour Cloud Login icon: Once app is installed you will see below icon on your mobile screen: Saviour On click you will see the opening screen as: Login: Please login after registering to Saviour cloud platform. It s recommended to use any mail id to register which will be easy to use in case password is lost. Page 3 of 45

5 Login: 1. Register User. 2. Use your address as your Saviour user account and input password. Page 4 of 45

6 How to Add Camera 1. Power adaptor slot There are three ways to add Saviour IP Camera into Saviour cloud platform. This is to be followed for all Saviour cameras ( Indoor and Outdoor) and Saviour Security System cameras. Most of the time Quick Setup option will work for all and if required at times use LAN wire with second option to add camera to app. 1. Quick Setup: All the Saviour cameras are designed as DIY (Do It Yourself) devices. The Saviour app searches for the Saviour camera automatically using Wi-Fi after the camera power is turned on. Please follow the app instructions to configure the. a. Steps to follow to add camera: i. Make sure you have registered to app account as explained in previous section Register to Saviour Cloud ii. Login to app keep Add camera screen open which will be default if you are adding first camera otherwise go to Device Management and click on + sign on right top screen. iii. Keep camera adjacent to router and plug in power to camera. Fix Wifi Antenna for outdoor cameras before you start adding the camera iv. As camera will be on you will hear sound Wifi Configuration is waiting. For outdoor cameras you will not hear this sound but following steps it will add camera to app and Saviour Cloud. You will hear this sound only for indoor or Saviour Security cameras and for outdoor a click sound will be there. v. Now click on Add camera. You will be shown screen to add camera via 3 options. Select first option as Quick Setup. You will be prompted with a screen to enter Wifi details. Enter Wifi password (No special characters allowed etc). Click Confirm. Make sure password is correct else you won t be able to add camera and it would require camera to do factory resetting by pressing small button at the back for 3-5 seconds using a pin and you will hear Factory resetting complete, Camera rebooting now. Please refer to below pic for RESET or Key button at the back of camera. And after rebooting you will again hear sound Wifi conficuration is waiting. Repeat the step to add camera. 2. Reset /KEY Button 3. microsd card slot 4. LAN wire slot Page 5 of 45

7 1. Power Adaptor slot Outdoor cameras Reset Button: 2. Reset button 3. LAN wire slot vi. Now place mobile adjacent to camera and wait for some time after which you will see screen showing camera added. Click on Add Camera and camera will get added to app for live view. Same steps for outdoor cameras will add outdoor camera to app. Make sure provided wifi antenna is fixed for outdoor cameras before you start camera configuration as cameras will not connect. vii. The camera should be placed where the Wi-Fi is available in order to view it from the app. The recording functionality is not dependent on Wi-Fi and will record to the microsd card. Note: Wi-Fi is only used when you will access camera from the app or when camera will send alert to your mobile. The Saviour Home or Business security kit fitted with sensors works on a fixed RF. If the Wi-Fi is not available, the sensors will go off locally and trigger the siren but you won t get any alerts on your app. Troubleshooting: Outdoor cameras with one key wifi configuration will add without giving message One key wifi configuration is waiting but only a click sound can be heard. In case Quick start don t work then try adding camera by connecting LAN cable to camera and try second option. One key WiFi connection, you may encounter configuration fail situations recommended to check as below: WiFi password is too long, too complicated. If so, simplify the password like and try again. Wifi Password don t allow any special characters lke %,$,@ etc and only simple charcters and numerals are allowed Phone WiFi band channel is 5G. Our camera now only supports 4G. The previous WiFi parameter saved in the camera before configuration. If so, please reset the camera, and configure WiFi again. LAN search, Please ensure phone and camera share the same WiFi under the same router. Manually add UID is not case-sensitive. Router Related Troubleshooting: In case the wifi is not getting connected as you get Wifi configuration is failing message in above step, then do check below settings of router which may require calling internet service provider person DHCP is enabled on router The channel of router is set at 7 or 11 for better connectivity The security setting of router is at TKIP+AES in place of only AES as at times with AES setting router don t allow connection from devices Once corrected above settings reset the camera and try again. Page 6 of 45

8 The first screen you will see after you login is to add camera to app. On clicking + Add Camera you will see Add camera screen and for adding next camera in which you will select IP Camera option to add camera. Keep camera and Phone in same Wi-Fi zone (Camera should be connected to same Wi-Fi) and near to router while configuring. Saviour Page 7 of 45

9 Page 8 of 45

10 2. Search Camera in LAN. Saviour app will automatically search IP Camera in the same LAN once camera is connected via LAN cable to internet router. For outdoor cameras, Make sure provided wifi antenna is fixed to camera before you start camera configuration as cameras will not connect. In case above step don t work for you try this option. After connecting camera to router with LAN cable press Search Camera in LAN and soon you will be able to add camera to app by following instructions in app. Make sure the yellow light on the camera s Ethernet port is blinking before you attempt to add the camera. Once added go to Device Management-> Select added camera-> System -> Wifi Setting : enter wifi details. Disconnect LAN cable and camera will restart. You should be able to access camera on WiFi from your mobile. If Wifi settings not done camera will be offline when LAN wire is disconnected. Add Wifi Setting screens: Page 9 of 45

11 3. Manually. Add Saviour IP Camera in Saviour cloud by typing UID and Password (default password given as User Name/Password: admin/password) at the bottom of IP Camera sticker or scan QR code at bottom of camera to read UID. The default password as mentioned on back of camera to be used should be changed by user for security reasons and will be required to enter to access camera. This step is valid the camera is already configured to your router using earlier step and you are adding the camera in another mobile. Once Camera is added you will see below screen to view live view of camera: Page 10 of 45

12 Refresh the Video screen As you open Video screen you must refresh it by pulling it down so that in case any camera which has been turned on will get refreshed. If you opened app after a long time just pull down screen with your finger and it will get refreshed updating current status of all cameras. In case camera is still offline, just logout and login again and do check your WiFi if that is also ON. Page 11 of 45

13 App Functions On sliding video screen to the right or clicking on Home Icon the below screen will be visible showing Video, Smart Life, Alarm Zone, Device Management, Message Center, Security Center, More Home Icon Page 12 of 45

14 Video Video: Shows the list of all added cameras list to view any camera video live. Multi-screen option Page 13 of 45

15 Multi-Screen (Four Sections) and Main UI Introduction Click, you will have four sections. Multi-screen can be vertical or horizontal. shows IP Camera is on line. Click, you will have a real-time video surveillance Snapshot: You can shoot a snapshot and store to Image -Local Image on your phone. Record: It will record video on local storage on your phone. Clicking record button, a red mark indicate in recording status. Listen: Click this button; you can listen by IP Camera microphone. Talk: Click this button, you can talk through your smart phone and your sound will be heard by IP Camera speaker. Level cruise: IP Camera will cruise within its pan range 355. Vertical cruise: IP Camera will cruise within its tilt range 120. Page 14 of 45

16 Horizontal mirror: The screen will rotate 180 horizontally. Vertical mirror: The screen will rotate 180 vertically. Night Vision: You can switch on/off night vision by click this button. Pre-set Cruise: IP Camera will cruise in its preset positions. Page 15 of 45

17 Preset position selection icon Click, to view camera in full screen. Picture quality Selection icon The monitoring and security cameras offer scrolling the screen to view 355 degree view. All outdoor cameras have a fixed view and cannot be rotated like indoor cameras and also don t have any mic to record any sound. Similarly you can take a snapshot, record, talk and listen using the icons shown on the screen. The high icon shows the quality of picture selected which can be from High (maximum quality), Standard and Smooth. The higher quality requires more network bandwidth. Page 16 of 45

18 On clicking pre-set position icon you will see below options: Preset Positions: You can set 5 Preset positions for Saviour Security IP Camera or Monitoring camera which you can set for preconfigured location view if those are important locations for quick view and camera will rotate to that pre-set position immediately. Choose the preset position by slide your finger up/down and left/right on the screen. Click one of the icon as Option1. Add other four preset positions in the same way. For Saviour security camera settings move to later section. You can access pre-set position for Saviour Security IP camera from Device Management Select desired camera Other setting Preset postion. You can quit full screen using Smart Life: Smart Life: This is for future range of products. Page 17 of 45

19 Alarm Zone Alarm Zone: This is to Arm and Disarm the Saviour Security system with external sensors like Antitheft sensors/door sensor etc. This is to turn on Saviour security system so that any intrusion is detected by sensors and instant alert is sent to mobile with loud Alarm screen for you to view the live video of the camera. Arm/Disarm individual camera Arm/Disarm All added Saviour security cameras camera Page 18 of 45

20 Device Management Device Management: This is used to view the settings of all added cameras. You can click on any camera to view the settings of each camera. Customized name of Camera For Saviour Security camera there is an extra tab called sensor. Page 19 of 45

21 UID: shows the UID of IP Camera, same with the UID at the bottom of IP Camera sticker. Name: You can rename IP Camera as shown in above screen as Saviour view platinum Wi-Fi Setting: if in same LAN you check or change Wi-Fi password. SD Card setting: You can see the SD card details if it s used. Password: The password of the camera can be changed from here. Page 20 of 45

22 Message Center Message Center: The message center displays all the alarm logs from all the cameras. In case of the monitoring camera, a motion detection alert is logged. For the security cameras, other alerts, from the anti-theft, door, fire and gas sensor, are logged too. Page 21 of 45

23 .More Turn on Message Notification Before you start using app the very first step is to turn on the push message notification so that you can get relevant messages on your mobile. Page 22 of 45

24 ooo More : Click this button to go to below screen. Message Notification: Message notification allows you to receive alerts on your mobile. The monitoring camera sends motion detection alerts and the alarm camera sends alerts from the door, theft and fire sensors. If the message notification is turned off, then the alerts will not be sent to the mobile app. Page 23 of 45

25 Data Traffic: It shows your data flow used by 3G/4G/Wifi at any particular time. Thumbnail display: This enables you to see cameras in a list or cameras with big view. For normal use it s turned on. Below is the comparison, first pic shows when thumbnail option is turned off. Page 24 of 45

26 About: This shows the Saviour copyright detail and current app version. Page 25 of 45

27 View SD card recording from the app On the Video screen, click on the Records Tab to get to the recording page that shows the following tabs: SD card recording: View recording from the SD card. By default recording will happen only for motion detection which can be turned on from Camera Setting System Tab->Alarm Setting: Enable motion detection and video recording will happen on every motion detected by camera due to limited space on micro SD card. Please refer to motion sensor setting section for screens. Please note that it s micro SD card which you use in your mobile phone. Below is the screen showing videos recorded for motion detection. Click on SD tab, click on Saviour2 will show recording for Camera Saviour2. NO recording will happen if motion detection is not enabled from Alarm setting option. Page 26 of 45

28 Local card: As you can see there is one snapshot and one video recorded on local card of mobile. Page 27 of 45

29 Motion sensor setting of Monitoring Indoor/Outdoor Cameras Alarm setting: For monitoring camera you can turn on Motion sensor alarm using this option. For best results, set sensitivity at Middle, and Linkage alarm preset position to No. Once set, alerts will be sent to your mobile if you have enabled them through Message Notification screen as explained later. In case you don t want alert then turn this off but recording will happen in SD card for every motion detected. Other Setting: For Saviour Security camera you will see Other setting. This is explained in the Saviour Security camera section. Firmware update: check for latest version of camera firmware and keep it updated. APP will automatically detect and match the current and latest firmware version.if detected a new version, click firmware update button, waiting for 1-2 minutes,the upgrade will done. Page 28 of 45

30 Delete Camera: This will delete camera from the app. Video: click on video link next to System Link: Contrast: you can adjust the contrast as per the need if default settings are not seems OK. IR: Although IR is automatic and can be turned on/off using this button. Vertical mirror: It will show opposite view of camera vertically Horizontal mirror: It will show opposite view of camera horizontally Frequency setting: For indoor view of camera set it at 50 Hz and for outdoor view set it at 60 Hz. Reset: It will set reset valus to default factort setting for these parameters. Page 29 of 45

31 How to add micro SD card There is a slot just below the antenna on the back of all indoor/saviour security cameras/long Range Platinum camera which can take memory card. For extreme range outdoor cameras there is a separate document as that requires a bit of expertise and precision as the slot is inside the camera and camera needs to be opened for the same. Indoor Cameras Slot to enter micro SD card. This is same for all indoor cameras Page 30 of 45

32 Outdoor Cameras: For Long range platinum please refer to below pic. For extreme range there is a spate document as micro SD card slot for those cameras is inside the cameras. Please open the screws and insert the micro SD card in the slot Page 31 of 45

33 How to use Saviour Security System The Saviour security system has a camera hub that works with range of sensors like Anti-theft sensor, Door sensor, Remote, Fire and Gas Sensor, Shutter door sensor (for shops having shutters). Once you have added the camera hub to your app. Add Sensors Page Sensor: Go to the Sensor page via Device Management> Camera > Camera Settings The page will show all the sensors that can be added to the system. Page 32 of 45

34 Add Anti-Theft/PIR Sensor Turn on the power of Anti-theft sensor after inserting provided 3 batteries. Click on Add. Wave your hand before the anti-theft or PIR sensor and you will see a light flash from PIR. You will get message code matching successful and PIR will get added to the camera. The screen below shows a PIR added to camera Saviour1.Simialrily, other sensors can be added in the app by following the respective instructions for each sensor.. Page 33 of 45

35 Add Door Sensor: The door sensor can be used on any door or window to alert you on any unwanted intrusion. Add Door Sensor: Follow steps for door sensor as per information message conveyed and action to be followed shown on app screen. Step 1: Pull the separator from bigger part of door sensor to turn on the battery. You will see a red light blinking. Keep stick both parts together. Step 2: Press the icon of a door sensor in app. Step 3: As you hear instruction from app, just separate the two parts of door sensor slowly and repeat again, if required. Page 34 of 45

36 Add Remote: The remote is used to Arm/dis-Arm the system and also to raise alert in case of emergency by any member of the family like if an elder falls. Add Remote: Follow steps for remote as per information message conveyed and action to be followed shown on app screen. Step 1: Pull the separator from remote part to turn on the battery, if not done Step 2: Press the icon of remote in app. Step 3: As you hear instruction from app just press first button with bell icon or any button. Repeat if required. You will hear message code matching done and should see added one remote in app screen. Page 35 of 45

37 Edit Sensor Name Edit Sensor Name: You can edit any sensor s name after clicking on the sensor and going to the Edit Sensor screen. We recommend that you name the sensors based on their locations like Drawing room theft sensor Page 36 of 45

38 Arm/Dis-Arm the system for security and Alerts: The Saviour system has been designed to raise instant alert to your mobile with alert and Alarm screen with siren on your mobile so that you don t miss any such instant alert. Follow the steps below to het the alerts on your mobile. Steps: 1. Step 1: The push alert should be on which is turned on from More--> Message Notification Select camera and see if the push notification is on. The green colour means the push alert is on for alerts for your mobile Page 37 of 45

39 2. Step 2: Arm the system a. via remote control 1. Dis-Arm the System 2. Arm the System b. OR via Alarm Zone in App using Arming All to Arm all cameras at one go and Disarm All to disarm all cameras at one go. You will get message on your mobile screen for Arm or Disarm action. Page 38 of 45

40 c. OR by Lock button icon on Video Screen just below the camera by selecting individual camera say Saviour1. Lock button to Arm/Disarm the system The system remains Armed even if camera rebooted due to electricity cut. The Arming button shows system is armed now. 3. Step 3: The Anti-theft sensor should be turned on which was added to system previously. 4. Step 4: Exit the App now using return button and not from middle button else you will not get Alarm siren screen. You will exit from App by pressing return button twice and after one click below screen will appear, press return once again and you will exit from app. Please note that you NEVER logout from app but only exit from app as app woks in background to take any alert send by system. As soon as any movement happens before Anti-theft sensor you will view Alarm Siren screen on your mobile with sound. You can see live view using View button. Page 39 of 45

41 Note: For monitoring cameras you will never get this loud Alarm screen but will get only alerts if motion sensor is turned on. Exit App using this button and not middle button Alarm Siren Screen with sound on your mobile screen 5. Step 5: You will get alert on mobile screen as well for any anti-theft alert from Anti-theft/PIR sensor. The Anti-theft sensor range is 15-20m in open area and it should be place at 2m above floor for maximum performance. On you can clicking View button or clicking on above alert see live view immediately Page 40 of 45

42 Other Setting for Saviour Security IP Cameras only: There are 3 more important settings for Saviour Security camera which a user can set as per below screen. You can access this screen as Device Management Select relevant Saviour Security IP Camera Other Setting Screen: Page 41 of 45

43 Doorbell Sound: Switch it on. When Saviour security IP Camera is in disarm mode, you will hear doorbell sound if door sensor or Anti-theft sensor get triggered. Switch it off. You will not hear doorbell sound (ding-dong) when Alarm IP Camera is in disarm mode and door sensor gets triggered. This is useful in cases if you forgot to lock your door and someone makes an entry from door inside your home OR You can install door sensor in balcony area where your young kid may go unnoticed and with this you can know someone made an entry to balcony area to avoid any accident. Doorbell push message: Switch it on. When Saviour Security IP Camera is in disarm mode, you will get doorbell message if door sensor or Anti-theft sensor get triggered. You can turn it off if you don t want to receive the doorbell message. Below is the message you will see on your mobile screen. Alarm Sound switch: Turning off this will turn off the siren sound from camera which comes when there is an alert from any sensor say anti-theft or door or fire etc. Preset Position: Choose Guard Preset Position from five preset positions. The Saviour security camera will move to this preset position in case of any alert raised, if selected here. Low Battery alert for any Sensor: There are two ways to know battery is low: Push Notification or Message Center. When low battery sensor/detector gets triggered, you will receive push notifications of sensor/detector triggered and low battery. Besides, you can view alarm log to see which sensor/detector is low battery. Page 42 of 45

44 Modify User Profile: You can edit user desktop profile (DP) for name and picture as per user. Click on the round icon to open below screen: Click on this to access account settings 1. Edit Name, login password, DP picture from this screen. Account Name is the name usually id using which you registered and verification is used for recovering password ( same as user name usually) which you can change and verify Page 43 of 45

45 2. Change Name Screen: 3. Verification Screen Page 44 of 45

46 4. Change Password Screen 5. Change Profile Pic Screen. Click in round portion to select any new pic for profile by taking a snapshot or select from any saved pic from your mobile Page 45 of 45

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