Agenda. 6. Key Descriptions 7. Programming Video Example 8. Change Ring Tone 9. Contact Us
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2 Agenda 1. Logging In 2. CommPortal Access 3. Program Phone Keys 4. Program Line Keys 5. Program Bottom Keys 6. Key Descriptions 7. Programming Video Example 8. Change Ring Tone 9. Contact Us
3 NHC Academy: 24x7 Online Training
4 Log In Open up a web browser Navigate to You will need to enter the following information. Number This is your 10 digit telephone number. Password This is your Commportal Password
5 CommPortal Help For on demand help, click on the Settings icon. (located at the top right corner) Select Help
6 Settings Account Devices The Devices link allows you to access the interface that you can use to configure You desk phone. Clicking the link will open a separate interface allowing you to add and remove soft keys from your desk phone. *Note: Options for programming keys on your phone depend on the type of phone ordered.
7 Programming Phone Keys from the CommPortal When the phone configuration screen pops up click on the edit button under the phone model you wish to configure. *Note: It is possible there may be more than one phone model that pops up be sure to chose the correct one for your phone.
8 Programming Phone Keys from the CommPortal Click Programmable Keys Line or Programmable Keys Bottom to begin Programmable Keys - Line The keys to the left and right of the display are know as line keys. *Keys on screen for VVX 500/600 model Programmable Keys - Bottom The keys under the display are know as the bottom keys. *Keys on screen for VVX 500/600 model
9 Programming Phone Keys from the CommPortal Line Keys To Program the Line keys Select a key from the list. Line 1 is reserved for the phone number There number of line keys depends on the model of the phone. Polycom VVX 300/310 6 Keys Polycom VVX 400/ Keys (Pictured) Polycom VVX Keys (touch screen) Polycom VVX Keys (touch screen)
10 Programming Phone Keys from the CommPortal Line Keys There are numerous programmable options for Line keys. Automatic Recall Directed pickup Enhanced Monitored Extension Enhanced Call Park Group Pickup Last Caller ID Erasure Line Line Identity Park Call Retrieve Parked Call Speed Dial Trace Call Voic
11 Programming Phone Keys from the CommPortal Bottom Keys To Program the Bottom keys Select a key from the list. There are 10 programmable keys to assign to the buttons at the bottom of the phone display. If you add more keys than you have buttons available a More key will appear on the last key allowing you to page though to the additional programmed buttons. * NOTE : These keys will not be available while in a call. The Bottom keys switch to a in call set of options. If you need the key to be available in call pace it on the line keys if possible
12 Programming Phone Keys from the CommPortal Bottom Keys There are numerous programmable options for Bottom keys. - Automatic Recall - Call List - Directed Pickup - Directory - Do Not Disturb - Group Pickup - Intercom - Last Caller Id Erasure - Intercom (Specific Number) - Line Identity - Persistent Paging Key - Push to Talk - Persistent Push to Talk - New Call - Park Call - Retrieve Parked Call - Speed Dial - Trace Call - Other Services (XML Apps) - Voic - log out
13 Here is a brief description on what the key functions do: Programming Phone Keys from the CommPortal Options Descriptions Automatic Recall Gives last caller info and time called. Gives option to return the call by pressing 1 Call List Directed Pickup Do Not Disturb Enhanced Monitored Extensions Enhanced Call Park Brings up a list of inbound & outbound calls Picks up specified ringing extensions (will ask you to add extension to retrieve) Calls will not ring phone. Adds Enhanced Monitored Extension (You will need to specify Extension) Adds Enhanced Call Park. Call park orbits are shared throughout the business group. If you have multiple locations You will need to assign call park orbits to your specific location. For example Location 1 would use orbit 10 and location 2 would use orbit 11. This way location 1 could only pick up parked calls for location 1 and location 2 can only pick up calls for location 2. If orbit 11 is assigned to both locations a call parked at 1 location could be picked up at the other. Group Pickup Intercom Intercom (Specific number) Last Caller Id Erasure Last Number Redial Line Persistent Paging Key Push to Talk Persistent Push to Talk Other services (XML Apps) Park Call Retrieve Parked Call Speed Dial Trace Call Voice Mail If phone is in call pick up group, this will allow phone to pick up ringing call from extension in a specified group. The Business Group Administrator can set this up. Please reference the Administrator training for details. Activates 2 way intercom feature. Must dial extension after pressing Intercom Activates 2 way intercom to specified extension Erases last record of recent calls you have made and received Redials last number dialed Adds Additional lines when programmed (in NHC's system) Bring up paging options ( Paging key automatically added when paging enabled) Bring up Push to Talk options ( PTT key automatically added when paging enabled) Bring up Push to Talk options ( Paging key automatically added when paging enabled) log out: Allows you to use Hot Desking Allows you to Park a Call on 1st available Park Orbit Retrieves parked call (asks for Orbit on phone screen) Adds speed dial (specify number) Traces last call received Adds voice mail key
14 Programming Phone Keys from the CommPortal Programming To Assign a Key Under the Line Key Area: 1. Click on key you wish to assign 2. Click on drop down arrow and make a selection 3. Fill out any additional information needed * 4. Click Save Changes on lower right 4 5. The phones will refresh automatically overnight or you can reboot the phone to make the changes. * For example the Enhanced Monitored Extension key will need a valid extension in your business group and a label like the persons name you are monitoring
15 Programming Phone Keys from the CommPortal Programming To Assign a Key Under the Bottom Keys Area: 1. Click on key you wish to assign 2. Click on drop down arrow and make a selection 3. Fill out any additional information needed* 4. Click Save Changes on lower right The phones will refresh automatically overnight or you can reboot the phone to make the changes. * For example the Other service key will need you to choose a service and fill in a label describing that service
16 This video will show you how to add functionality to the programmable keys. Here, we are adding to the line keys the following functions: Enhanced Monitored Extension (key 2 in example). Speed Dial (key 3 in example). Enhanced Call Park (key 4 in example). * Click on the video to get started
17 Changing Ring Tones from the CommPortal 1 2 To Change a Ring Tone: 1. Click on User. 2. Click Line number you wish to change ring tone on. 3. Click on drop down box for ring tone and select new ring tone. 4. Click on Save Changes 3 4
18 For any questions or additional help, visit - or - Contact our Customer Care
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