PRODUCT GUIDE VERIZON SOUTH INC. Sixth Revised Page 18 d/b/a Verizon North Carolina (Virginia) Cancels Fifth Revised Page 18 EFFECTIVE: July 1, 2017

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1 VERIZON SOUTH INC. Sixth Revised Page 18 d/b/a Verizon North Carolina (Virginia) Cancels Fifth Revised Page 18 EFFECTIVE: July 1, 2017 S5.5 Regional Value a. General b. Features This offering is a combination of services available as a package to residential customers only. 1. This offering includes the following services: c. Conditions d. Rates a) Flat-rated network access line with touch-tone calling b) Direct dialed intralata regional toll: Unlimited minutes of anytime usage per month c) Waiver of Service Charges for following: Primary Service Order Secondary Service Order Central Office Line Connection Regional Value is only available on flat-rated one-party single-line residential service. Regional Value is not available with: - any other packaged or bundled offering on the same line - Employee concession service - ISDN Service - Foreign Exchange Service Monthly Rate $46.04 (I)

2 VERIZON SOUTH INC. Sixth Revised Page 19 d/b/a Verizon North Carolina (Virginia) Cancels Fifth Revised Page 19 EFFECTIVE: July 1, 2017 S5.6 Regional Essentials a. General b. Features This offering is a combination of services available as a package to residential customers only. 1. This offering includes the following services: c. Conditions d. Rates a) Flat-rated network access line with touch-tone calling b) Direct dialed intralata regional toll: Unlimited minutes of anytime usage per month c) Waiver of Service Charges for following: Primary Service Order Secondary Service Order Central Office Line Connection d) Choice of any of the listed Custom Calling Services Call Waiting / Cancel Call Waiting Caller ID Regional Essentials is only available on flat-rated one-party single-line residential service. Regional Essentials is not available with: - any other packaged or bundled offering on the same line - Employee concession service - ISDN Service - Foreign Exchange Service Monthly Rate $48.04 * (I) * Regional Essentials includes Voice Mail.

3 VERIZON SOUTH INC. Second Revised Page 20 d/b/a Verizon North Carolina (Virginia) Cancels First Revised Page 20 EFFECTIVE: June 30, 2017 S5.7 Regional Essentials Bundle Discounts a. Regional Essentials customers who subscribe to an unlimited long distance calling plan are eligible for a discount when they have one of the following: Regional Essentials Discount Monthly Discount Verizon Online Broadband (Up to 3.1Mbps or up to 7.1Mbps package), $8.00 (through October 31, 2008) Direct TV through Verizon (Total Choice or higher), or $7.99 (through April 30, 2008) b. Customers who subscribed to the Regional Essentials Bundle Discounts may continue receiving the monthly discount listed below upon expiration of their initial twelve month discount, when the expiration date of their initial 12-month discount is April 17, 2009 or earlier. Verizon Online Broadband (Up to 3.1Mbps or up to 7.1Mbps package) $3.00 c. Beginning April 18, 2009, customers will continue receiving their existing discount on a month-to-month basis following the initial 12-month term of their offer. Customers whose initial 12-month term expired prior to April 18, 2009 will receive the monthly discount listed directly above. d. Effective July 14, 2012, For customers who initially enrolled between January 17, 2010 and July 13, 2012, the applicable month-to-month bundle discount will increase by $5.00. e. Customers are limited to one discount only and cannot combine discounts. f. Qualifying unlimited long distance calling plans must be consistent with the Plan O Service - Unlimited as found in the Domestic Bell Atlantic Communications, Inc. d/b/a Verizon Long Distance Posted Rates, Terms and Conditions. g. Verizon Online Broadband (Up to 3.1Mbps or up to 7.1Mbps package) refers to a specific Verizon offering that offers a maximum speed of 3.1Mbps or 7.1Mbps, and does not refer to other products that offer lower maximum speeds.

4 VERIZON SOUTH INC. Seventh Revised Page 21 d/b/a Verizon North Carolina (Virginia) Cancels Sixth Revised Page 21 EFFECTIVE: June 30, 2017 S5.8 Regional Value Bundle Discounts has been withdrawn as of June 30, (C) S5.9 Regional Value Price Guarantee 1, 2 a. Residential customers in a location that is not eligible for Verizon Online Broadband or Verizon FiOS products who establish new dial tone service or who call to disconnect their local service and agree to subscribe to Regional Value bundled with an unlimited long distance calling plan will be eligible to receive Regional Value for a monthly rate of $ The monthly rate is guaranteed for as long as the customer: (i) remains at the same service address. Qualifying unlimited long distance calling plans must be consistent with the Plan O Service - Unlimited as found in the Verizon Long Distance Posted Rates, Terms and Conditions. Each product must be billed by Verizon North Carolina (Virginia). Discontinuance of any one of the services listed preceding will result in immediate termination of this offer. This offer may not be combined with other offers except as authorized by Verizon North Carolina (Virginia). Note 1: Note 2: Effective March 16, 2013, Regional Value Price Guarantee is no longer available for purchase. Existing customers may retain this package in accordance with the terms and conditions described herein. Effective November 16, 2013, Regional Value Price Guarantee is no longer available for purchase. Existing customers of record may retain this service at existing locations in accordance with the terms and conditions described herein. Service is not offered for new installations, moves, changes, or additions.

5 VERIZON SOUTH INC. Eighth Revised Page 21.1 d/b/a Verizon North Carolina (Virginia) Cancels Seventh Revised Page 21.1 EFFECTIVE: June 30, 2017 S5.10 Regional Essentials/Regional Value PSTN Bundles a. A monthly discount may apply when Regional Essentials or Regional Value is bundled with or without an unlimited long distance calling plan plus the following services as specified by Verizon. DISCOUNTS FOR CUSTOMERS WHO INITIALLY ENROLLED ON OR BEFORE APRIL 16, Regional Essentials Regional Value Discount Discount WITH AN UNLIMITED LONG DISTANCE CALLING PLAN: Verizon Online Broadband $5.00 $ 8.00 Direct TV through Verizon $5.00 $ 8.00 Verizon Online Broadband and Direct TV through Verizon $5.00 $13.00 Verizon Online Broadband and Direct TV through Verizon and ONE-BILL n/a $8.00 WITHOUT AN UNLIMITED LONG DISTANCE CALLING PLAN: Verizon Online Broadband n/a $10.04 Direct TV through Verizon n/a $10.04 Verizon Online Broadband and Direct TV through Verizon n/a $9.03 MONTHLY DISCOUNT FOR CUSTOMERS WHO INITIALLY ENROLLED BETWEEN APRIL 17, 2011 AND JANUARY 21, Regional Essentials Discount WITH AN UNLIMITED LONG DISTANCE CALLING PLAN: Verizon Online Broadband $25.02 DirecTV through Verizon $28.01 Verizon Online Broadband and DirecTV through Verizon $25.02 WITHOUT AN UNLIMITED LONG DISTANCE CALLING PLAN: Verizon Online Broadband $27.05 DirecTV through Verizon $30.04 Verizon Online Broadband and DirecTV through Verizon $27.05 Customers who enroll on Verizon.com will receive an additional $5.00 discount per month for 24 months. MONTHLY DISCOUNT FOR CUSTOMERS WHO INITIALLY ENROLLED ON OR AFTER JANUARY 22, Regional Essentials Discount WITH AN UNLIMITED LONG DISTANCE CALLING PLAN: Verizon Online Broadband $25.02 WITHOUT AN UNLIMITED LONG DISTANCE CALLING PLAN: Verizon Online Broadband $27.05 Customers who enroll on Verizon.com will receive an additional $5.00 discount per month for 24 months. b. Customers who initially enrolled before April 17, 2011, will continue receiving their existing discount on a month-to-month basis following the initial 12-month term of their offer. For customers who enrolled on or after April 17, 2011, the 12-month term does not apply; applicable discount is on a month-to-month basis. Customers are limited to one discount only and cannot combine discounts.

6 VERIZON SOUTH INC. Third Revised Page 21.2 d/b/a Verizon North Carolina (Virginia) Cancels Second Revised Page 21.2 EFFECTIVE: June 30, 2017 S5.10 Regional Essentials/Regional Value PSTN Bundles (Continued) c. Effective July 9, 2016, for customers who initially enrolled prior to January 17, 2010, the applicable month-tomonth bundle discount will increase by $ For customers who initially enrolled between January 17, 2010 and April 16, 2011, the applicable month-to-month bundle discount will increase by $ d. Qualifying unlimited long distance calling plans must be consistent with the Plan O Service - Unlimited as found in the Bell Atlantic Communications, Inc. d/b/a Verizon Long Distance Posted Rates, Terms and Conditions. S5.11 Voice Discount Plan a. Residence customers who call to disconnect their primary lines, customers who change their local service from another provider to Verizon, customers who have changed their local service from another provider to Verizon and have initiated local service with Verizon within the past 30 days and specifically request these rates in response to direct mailings, advertising or other Verizon marketing activities, customers who contact Verizon citing competitor s offers or otherwise indicate potential future disconnection based on price or customers who have Verizon Online high speed internet service but no local service from Verizon North Inc. and accept this offer in response to a direct mailing, advertising, or other Verizon marketing activity, will be eligible for the following Voice Discount Plan. Discount before July 14, 2012 Regional Value $ Regional Essentials 1, 3 $14.05 Regional Value 2 $ Regional Essentials 2, 3 $10.00 Discount between July 14, 2012 and September 14, 2012 Regional Value $19.05 Regional Essentials 1, 3 $19.05 Regional Value 2 $15.00 Regional Essentials 2, 3 $15.00 Discount between September 15, 2012 and July 19, 2013 Regional Value $22.05 Regional Value 2,4 $18.00 Regional Value 2 $13.00 Regional Essentials 2, 4 $10.00 Regional Essentials 2 $5.00 Customers who enrolled prior to 9/15/12 and whose initial 12 month term has not yet expired will receive the higher discount above for the remainder of their initial 12 month term.

7 VERIZON SOUTH INC. Eighth Revised Page 22 d/b/a Verizon North Carolina (Virginia) Cancels Seventh Revised Page 22 EFFECTIVE: July 1, 2017 S5.11 Voice Discount Plan (Continued) a. (Continued) Customers who enrolled prior to 7/20/13 and whose initial 12 month term has not yet expired will receive an additional $5.00 monthly discount for the remainder of their initial 12 month term. Discount between July 20, 2013 and March 20, 2015 Regional Value $25.05 Regional Value 2,4 $18.00 Regional Value 2 $13.00 Regional Essentials 2, 4 $10.00 Regional Essentials 2 $5.00 Discount between March 21, 2015 and September 18, 2015 Regional Value $27.05 Regional Value 2,4 $20.00 Regional Value 2 $15.00 Regional Essentials 2, 4 $12.00 Regional Essentials 2 $7.00 Customers who enrolled prior to 3/21/15 and whose initial 12 month term has not yet expired will receive an additional $2.00 monthly discount for the remainder of their initial 12 month term. Discount between September 19,2015 and July 8, 2016 Regional Value $29.05 Regional Value 2,4 $22.00 Regional Value 2 $17.00 Regional Essentials 2, 4 $14.00 Regional Essentials 2 $9.00 Customers who enrolled prior to 9/19/15 and whose initial 12 month term has not yet expired will receive an additional $2.00 monthly discount for the remainder of their initial 12 month term. Discount between July 9, 2016 and June 30, 2017 Regional Value $30.05 Regional Value 2,4 $23.00 Regional Value 2 $18.00 Regional Essentials 2, 4 $15.00 Regional Essentials 2 $10.00 (C) (C) Customers who enrolled prior to 7/9/16 and whose initial 12-month term has not yet expired will receive an additional $1.00 monthly discount for the remainder of their initial 12-month term. 2 Bundled with a qualifying unlimited long distance calling plan. 4 Not available to customers who currently subscribe to package services; Local Package, Local Package Extra, Regional Package, Regional Package Extra, Regional Value and Regional Essentials. Certain material previously found on this page can now be found on Original Page 22.1.

8 VERIZON SOUTH INC. Original Page 22.1 d/b/a Verizon North Carolina (Virginia) EFFECTIVE: July 1, 2017 S5.11 Voice Discount Plan (Continued) a. (Continued) Discount after July 1, 2017 Regional Value $31.05 Regional Value 2,4 $24.00 Regional Value 2 $19.00 Regional Essentials 2, 4 $16.00 Regional Essentials 2 $11.00 Customers who enrolled prior to 7/1/17 and whose initial 12-month term has not yet expired will receive an additional $1.00 monthly discount for the remainder of their initial 12-month term. b. Customers who subscribed to the Voice Discount Plan or the promotional offer titled Regional Value/Essentials Discount Offer may receive an additional twelve-month discount as listed following upon expiration of their initial 12 month discount. (M) (M) 2 Bundled with a qualifying unlimited long distance calling plan. 4 Not available to customers who currently subscribe to package services; Local Package, Local Package Extra, Regional Package, Regional Package Extra, Regional Value and Regional Essentials. Certain material on this page formerly appeared on Seventh Revised Page 22.

9 VERIZON SOUTH INC. Second Revised Page 23 d/b/a Verizon North Carolina (Virginia) Cancels First Revised Page 23 EFFECTIVE: July 20, 2013 S5.11 Voice Discount Plan (Continued) b. (Continued) Renewal Discount (M) Between April 1, 2009 and Through Mar 31, 2009 September 14, 2012 Regional Value $ 4.05 $14.05 Regional Value 2 $ 7.00 $10.00 Regional Essentials 1, 3 $ 4.05 $14.05 Regional Essentials 2, 3 $ 7.00 $10.00 On or after September 15, 2012 Regional Value $17.05 Regional Value 2, 4 $13.00 Regional Value 2 $8.00 Regional Essentials 2, 4 $5.00 Regional Essentials 2 $ Purchased with additional line. 2 Bundled with a qualifying unlimited long distance calling plan. 3 Discounts for additional line customers will not be offered after September 14, Not available to customers who currently subscribe to package services; Local Package, Local Package Extra, Regional Package, Regional Package Extra, Regional Value and Regional Essentials. (M) c. The applicable discount will expire 12 months from the date it is implemented on a customer s account unless extended in response to competition as determined by Verizon. Discontinuance of any one of the services listed above will result in immediate termination of the discount. d. Qualifying unlimited long distance calling plans must be consistent with the Plan O Service - Unlimited as found in the Bell Atlantic Communications, Inc. D/B/A Verizon Long Distance Posted Rates, Terms and Conditions. S5.12 Residence Retention and Reconnect Offer a. Verizon South Inc. may offer residence customers who contact Verizon to disconnect their telephone service or change their local service from another provider to Verizon, a one time benefit of either $25 or $50 that may either take the form of a gift card or bill credit. b. Eligible customers, identified by criteria determined by Verizon, may receive the $25 benefit. c. Eligible customers who are responding to a Verizon direct mailing, advertisement, or other marketing activity may receive the $50 benefit. d. The offers are not redeemable for cash and may not be used to satisfy delinquent balances owed to Verizon or any Verizon affiliate. Bill credit offers mailed to qualifying customers must be redeemed prior to the expiration date specified in the mailing. e. The offers are not available to customers disconnecting dial tone service for seasonal service. f. The offers are limited to one per customer and cannot be combined with any other offers except as authorized by Verizon. (M) Material relocated from Page 22.

Product Guide Verizon North LLC. Section 24 Verizon North LLC 3rd Revised Sheet 2 Cancels 2nd Revised Sheet 2 PACKAGED SERVICES - RESIDENCE

Product Guide Verizon North LLC. Section 24 Verizon North LLC 3rd Revised Sheet 2 Cancels 2nd Revised Sheet 2 PACKAGED SERVICES - RESIDENCE 3rd Revised Sheet 2 Cancels 2nd Revised Sheet 2 VERIZON LOCAL PACKAGE EXTRA SM 3 /VERIZON LOCAL PACKAGE SM 2 A. GENERAL The Verizon Local Package Extra SM and Verizon Local Package SM are optional residential