Polycom VVX 300 Series
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1 wowforbusiness.com Polycom VVX 300 Series Phone User Guide
2 Basic Phone Functions Table of Contents Placing a Call...2 Ending a Call...3 Local Directory...3 Hold and Resume..4 Answering an Incoming Call....4 Adjusting Volume..4 Do Not Disturb (DND)...5 Blind (Unattended) Transfer...5 Warm (Attended) Transfer Way Conferencing...7 Split a 3 Way Conference Call....8 Call Waiting...8 Accessing Voic ...9 Intercom...9 Call List...10 Enhanced Call Park...10 Placing a Call 1. Pick up the handset and dial the number on the keypad. Wait or hit send. 3. Key in the number to call or scroll down the list of recently called numbers using the up/down arrows and press the send soft key. 5. Press the center button (Select) on the navigation dial and use the directional arrows to highlight the directory you want. Press the Select button again to select that option. 2. Use the headset or speakerphone buttons. 4. Making a call from the home screen Press the Home hard button. You will see the display as shown above. 2
3 Ending a Call You can end the call by putting the hand set in its cradle or by pressing the End Call soft key. Local Directory 1. From the home screen, select the Home key. 2. Now select the Directory menu. NOTE: You will need to navigate via the d-pad on the right of the phone. 3. Now select Contact Directory. NOTE: You can navigate via the d-pad or use the number pad to select. 4. From within the Contact Directory search for your entry and select it by pressing the d-pad or by selecting dial key. 5. Now with the entry on your screen you will need to press the dial key to start your call. 3
4 Hold and Resume While connected to a call, place the call on hold by pressing the Hold soft key. The line button will blink red. Press the Resume soft key to return to the caller. The line button will be lit green. Answering an Incoming Call When you see that there is an incoming call, you have multiple options available for answering the call. 1. Lift up the handset. 2. Press the Answer soft key. You also have the option to: A. Reject a call, which will send the caller to your voic B. Forward the call to another person. 3. Press the Headset button. 4. Press the Speaker Phone button. Adjusting Volume You may adjust the ringer volume, speaker volume and handset volume the following ways: Ringer volume adjust volume up or down when the phone is on hook Speaker volume adjust volume after speaker button has been activated Handset volume adjust volume with the handset off hook Volume control Softer, + Louder To mute your phone (whether on the handset, speakerphone or headset) press the Mute button. Volume guide: More bars equal louder volume. 4
5 Do Not Disturb (DND) Placing a phone in Do Not Disturb mode means you will not receive any incoming calls. Remember to take the phone out of this mode when you are ready to receive calls again. 1. Press the DND soft key. Once you have enabled DND on that line, you will see a dash in the icon. 2. Highlight the line you want to set as DND and press the Select soft key. To remove DND from the line, press the Clear All soft key. Blind (Unattended) Transfer A blind transfer allows you to transfer a call from your phone to someone else without checking to see if that person is available to answer. 1. When on a live call that needs to be transferred, press the Transfer softkey. 2. Now you are in the Blind transfer menu. 3. In the Blind Transfer screen, type in the extension, or the full 10 digit number and then select the Send softkey or wait 5 seconds and the phone will automatically send/dial the number entered. 4. If the transfer to party does not answer, the user can select Cancel to get the call back to them. Once the transfer takes place, your screen will return to the on-hook mode, ready for the next call. 5
6 Warm (Attended) Transfer Allows you to confirm that the person you want to transfer the call to is available and willing to take the call. 1. When on a live call that needs to be transferred, press and hold the Transfer soft key. 2. Now select the Consultative from the transfer selection. 3. Now enter the extension, full 10 digit number or use the directory of the person you are transferring the call to. Then press the Send softkey or wait 5 seconds and the phone will automatically send/dial the number entered. 4. Now the caller has answered the Consultative and is ready to take the forwarded caller. 5. With the person confirmed available to take the call, then press the Transfer softkey to complete the transfer. 6. If the transfer to party does not answer or is unwilling to take the call, the user can select Cancel to get the call back to them. 6
7 3 Way Conferencing 1. When on a call: press the More soft key. 2. Press the Confrnc soft key. 3. Enter the number (extension, fill 10 digit number or scroll down to the #) of the person you are adding to the call and press the Send key to connect. 4. Press the More soft key and then press the Send softkey or wait 5 seconds and the phone will automatically send/dial the number entered. 5. To get all callers in the conference, click the Confrnc key a 2nd time. 6. The screen will show you have an active conference. 7. Hit the End Call to end the conference call. 7
8 Split a 3 Way Conference Call Polycom VVX 300 Series You can split the call to end the conference which allows you to talk to each line separately. Press the Split soft key. Both lines are now on hold. Choose which line you want to talk with by scrolling to highlight the number on the screen. Press the Resume soft key to talk. Keep in mind the other line will be on hold until the caller hangs up, or you highlight that number and bring them back on-line as a single caller. Once you have reconnected to one of the callers you have the usual soft key options for that line. Call Waiting When you are on a call and a new call comes in that you need to answer: Let your current caller know that you will be placing them on hold. Answer the new call by pressing the Answer soft key and your original caller will automatically be placed on hold. You can then place the new caller on Hold, if desired, by pressing the Hold soft key. When you hang up or press End Call on the second call, you will be reconnected to the first call automatically. 8
9 Accessing Voic 1. Press the Messaging hard key on the phone. 2. Press the Connect soft key. 3. While in the voic system you will be led through several prompts including the following options: Record name, Press # to save Record personal greeting - press 1 System generated name - press 2 System generated name and phone # - press 3 System generated no name - press 4 Send message - press 2 Go to greetings - press 3 Settings - press 4 Get deleted messages - press 6 Leave voic - press 7 Helpful hints - press 0 Exit - press * For detailed instructions on using Voic go to and select Voic instructions. Intercom This feature allows you to call a person on your Hosted VoIP account using their speaker phone without them having to answer the call. 1. Press the Home button. 2. Scroll to the Intercom icon using the directional arrows. Press the inner button to choose. 3. Choose the number you wish to connect to or key it in on the key pad. Press the Send soft key. NOTE: There will be no ringing. Just talk to the person and they will hear you on their speaker phone. 9
10 Call List 1. Press the Call List Key. 2. Select the desired option. While in the Call List you will have multiple choices including the options: Dial once a entry is selected pressing the key will dial the number Info will provide additional information on the entry Type shows entries in 3 categories Missed Calls, Received Calls, Placed Calls More Clear this will clear all call list entries Sort can sort all entries by Acceding, Descending Enhanced Call Park First identify what orbit & where your Call Park key has been set. (See example below). While connected to a call, to place the call on Park press the Park soft key. Note: when the Park orbit available the key will not display any light and the user icon will be displayed. With the call on Park each phone subscribed to the same Park orbit will then be updated with a off hook icon & the key will also have a flashing green light. To retrieve the Parked call simply select the Park soft key to return the caller to the desired phone Polycom, Inc. All rights reserved. All Polycom names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient s personal use, without the express written permission of Polycom. 10
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