37 FAQs ABOUT CELLCONTROL ASKED BY PARENTS OF NEW DRIVERS

Transcription

1 37 FAQs ABOUT CELLCONTROL ASKED BY PARENTS OF NEW DRIVERS

2 TABLE OF CONTENTS INTRODUCTION 3 QUESTIONS BEFORE YOU BUY 4 USING CELLCONTROL 9 iphone-specific QUESTIONS 14 ANDROID AND WINDOWS PHONE-SPECIFIC QUESTIONS 17 CELLCONTROL ACCOUNT SETUP 18 NEXT STEPS FAQs About Cellcontrol Asked by Parents of New Drivers 2

3 INTRODUCTION The term distracted driving encompasses any activity, other than operating a vehicle, done while driving. It includes using GPS or reading a map, eating, grooming, adjusting the radio, and, yes, texting or using a cell phone. Texting and driving, because it requires visual and mental attention, is recognized as one of the most dangerous distractions. Here are the facts: In 2013, the most recent year with available data: There were more than 3,100 fatalities and over 400,000 injuries related to distracted driving. 1 Drivers between the ages of 16 and 19 are at the highest risk for motor vehicle crashes of all age groups. They re 3x more likely to be in a fatal crash than drivers over the age of Preventing distracted driving while encouraging safe driving behavior is the key to turning new teen drivers into responsible, experienced drivers. This is possible with proper education and support from parents and guardians and with a little help from modern technology. Cellcontrol is a hardware and software solution that uses Bluetooth pairing to keep drivers from using their phone while driving. At the end of the trip, Cellcontrol sends a driving report to drivers and parents with a score based on driving behaviors such as harsh braking or speeding. Because this is new and unique technology, many parents have asked us questions about how the technology works to keep their family safe. We ve listed those questions in the guide. Read on to have your questions answered. 1 US. Department of Transportation. Teen Distracted Driver Data. National Highway Traffic Safety Administration, n.d. Web. < 2 Insurance Institute for Highway Safety (IIHS). Fatality facts: teenagers Arlington (VA): The Institute; FAQs About Cellcontrol Asked by Parents of New Drivers 3

4 QUESTIONS BEFORE YOU BUY 1 What is Cellcontrol? Cellcontrol combines a windshield-mounted device and a mobile app to prevent dangerous driving behaviors by controlling how drivers can use their phone. The device connects to the driver s phone via Bluetooth. When the vehicle is in motion, texting, calling, and app usage can be disabled based on parental policies. At the end of the trip, Cellcontrol sends a driving report to drivers and parents scoring the trip based on driving behaviors such as harsh braking or speeding. With Cellcontrol, all inappropriate interaction by a driver with a mobile device is eliminated. Drivers cannot text, post to Facebook or Twitter, play a game, send a SnapChat, or use any other apps while a vehicle is in motion. 2 What is DriveID? DriveID s groundbreaking technology allows Cellcontrol to accurately detect who is sitting in the driver s seat, and only disable that individual s mobile devices - leaving passengers free to talk, text and browse. 3 Will DriveID keep passengers from using their phones? No. DriveID can recognize the driver s phone. Passengers phones are not connected, so passengers can use any of the apps on their phone, whether or not the vehicle is in motion. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 4

5 4 How does the DriveID hardware connect to my child s phone? Cellcontrol uses Bluetooth technology to connect to the driver s phone. There are no wires or cables involved. The windshield unit uses solar power. 5 What phones and operating systems are supported? Cellcontrol supports Android, Apple (4S+), BlackBerry (up to v10), Windows 5 & 6, and a number of BREW phones (non-smartphones). Windows phone 8 and the 8.1 platform currently have limitations that prevent Cellcontrol from functioning properly, but support for this platform is planned for a future Cellcontrol release. 6 How do I know if my child has deactivated the system? If your child turns off bluetooth to attempt to deactivate the system, you will receive an automatic notification (call, , or text message) letting you know. For more information, see number 23, What notifications will I receive? 37 FAQs About Cellcontrol Asked by Parents of New Drivers 5

6 7 What is a driving policy? A driving policy is comprised of the rules you customize about mobile phone usage for your teen driver. It includes applications the driver cannot access while in motion, whitelisted applications, and specific contacts who can override these settings. For example, you may choose to limit the incoming calls your child receives to those from parents or relatives. You can allow navigation or music apps but block those for games and social media. 8 Can drivers make an emergency call? Yes, 911 is always allowed through the Cellcontrol system. And parents can whitelist numbers to be allowed through the system, through changing their driving policy online. 9 Is Cellcontrol technology intended for parents to spy on their children? Although Cellcontrol has a GPS component, your child s location is not actively transmitted to you while they re in motion only after a trip is completed. Parents who use Cellcontrol often report they don t look at this information but like that it is available to them in case of an emergency. It s a way to give your new driver freedom with a little bit of a safety net, not to spy on your child. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 6

7 10 Can I ask another parent about their experiences with Cellcontrol? Check out Facebook and Twitter to see what other Cellcontrol users are saying. 11 Will I have monthly charges after I purchase Cellcontrol? No, once you purchase the Cellcontrol unit or units, there are no recurring usage charges. 12 Are there insurance savings available? What insurance partners do you work with? We work with a number of insurance partners to deliver savings on your insurance rates when you and your family exhibit safe driving behaviors. A full list of our current partners is available on our website. 13 What do I need for setup? Once you receive your Cellcontrol unit, you will need to activate it online. The device comes with a 16 character activation code and full activation instructions. During the activation process, you will set up your account and driving policy (see number 11). 37 FAQs About Cellcontrol Asked by Parents of New Drivers 7

8 14 Can it be used in any make or model of car? Yes. Because Cellcontrol is windshield-mounted and solar powered, it can be installed in any vehicle. 15 How is Cellcontrol better than apps available in any app store? Although there are a variety of apps available that claim to block cell phone usage while driving, they aren t comparable to Cellcontrol for several reasons: Apps are easily deleted without repercussion. Because Cellcontrol uses a physical in-car device, parents will be notified if any attempted deactivation occurs. This makes Cellcontrol the only enforceable solution to prevent texting and driving, across all platforms, even the iphone. Cellcontrol has no recurring or monthly charges for service. In addition to blocking calls and texts, Cellcontrol also encourages safe driving behaviors such as proper braking and cornering by sending users and parents a driving score and analysis after the trip is completed. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 8

9 USING CELLCONTROL 16 What can I control with a driving policy? The driving policy gives you options for the following areas: Allow GPS Tracking allows for the tracking of the GPS trips of the phone for displaying on the phone and the Cellcontrol management console. Allow Handsfree Calls modifies the block calls policy to allow for only handsfree calls to be made and received while the vehicle is in motion. Allow Music Apps allows for the use of music applications such as Pandora and Music while the vehicle is in motion Allow Navigation Apps allows the use of navigation applications, such as Google Maps, Apple Maps, and Waze, while the vehicle is in motion. Allow Passenger Zones allows the paired phone to be used in passenger areas of the vehicle. As soon as the phone returns to the driver s seat zone, blocking will resume. The default delay timing from driver to passenger zone is 30 seconds. You can adjust the delay in the DriveID passenger delay field. *This feature can be turned off in the online management console. Block Apps controls the blocking of the phone s application usage. With this policy checked, all applications on the phone will be blocked. With this not checked, the phone is put into an audit only mode. In Audit mode, the phone usage is not blocked, but the account administrator is notified of activity. Block Calls controls the blocking of calls when the vehicle is in motion. By default there are no allowed incoming or outgoing calls. Using allow handsfree policy will allow handsfree phone calls when used in conjunction with this policy. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 9

10 16 What can I control with a driving policy? (cont d) The driving policy gives you options for the following areas: Do you want to enable overrides allows the driver to override the phone policies for the remainder of the trip. This requires a password given to the user by the administrator that must be entered on the phone while on the trip. An alert is sent to the administrator if it is used, as it is turning blocking completely off for the remainder of the trip. We do not recommend utilizing this feature. Do you want to send auto-responding SMS allows Android phones to send an automated text reply if a message is received while the vehicle is in motion, informing the sender that the recipient is driving and will respond later. DriveID passenger delay controls the delay, in seconds, when the phone moves from the driver s seat zone (blocking mode) to passenger zones, where usage is allowed. This policy is used to deter the driver from holding their arm over into the passenger seat. To use this policy, Allow passenger zones must be checked. Left side steering wheel is used in conjunction with the Allow passenger zones policy. This policy controls which side of the vehicle is considered to be the passenger side of the vehicle. Lock screen time (Siri) is only applicable with iphone. This policy controls the amount of time that the iphone s screen will stay on when the phone is in blocking, and the phone is locked. Stop Light Delay controls the delay, in seconds, that it takes for the phone to come out of blocking mode, once the vehicle comes to a stop. This is used to prevent the user from using their phone when stopped at a red light. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 10

11 17 Why did the policy changes I made not take effect? It can take up to an hour on Android phones for the policy settings to update. On iphones, it often does not update until the end of your next trip. After changing your policy, if you open the Cellcontrol application, this likely will download a new policy. 18 What notifications can I receive from Cellcontrol? The following notifications are available: Enabled: Check this to turn on notifications for violations and alerts Notify device removal: This notification is sent to the administrator if the Cellcontrol trigger is removed from the vehicle. This notification is used to to alert the administrator of tampering with the Cellcontrol trigger. Notify driving score: This notification is sent to the administrator when the driving score is below the set level. The driving score represents speed, harsh braking, harsh acceleration, etc. It is used to represent how the user is driving. Notify location services (only applicable for iphone): This notification is used to inform the administrator that the iphone s location services have been turned off for Cellcontrol. With this off, the Cellcontrol application cannot be automatically restarted if the user or operating system kills the application. Notify pairing (only applicable for iphone): This notifies the administrator that the iphone is no longer paired to the Cellcontrol trigger. With the phone not paired the phone will not be blocked. Notify phone not seen: This notifies the administrator that the phone has not communicated with the Cellcontrol servers in a period of time. All phones, except the iphone, report in once an hour; iphones report in after a trip. Notify phone score: This notification is sent to the administrator when the phone score is below the set level. The phone score is a representation of the amount of time the phone was used during the trip. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 11

12 18 What notifications can I receive from Cellcontrol? (cont d) The following notifications are available: Notify reinstall: Notifies the administrator when the user has reinstalled the application to the phone. Notify speeding alerts: This notification is sent to the administrator if the Cellcontrol trigger reports a speed greater than this value. Notify trigger not seen: This notifies the administrator that a phone on the account has not seen the Cellcontrol trigger in a period of time. This is used to notify the administrator that the trigger needs to be checked to make sure it is still installed. Notify via Sends notifications to the administrator via at the address entered in the Address Box. Notify via SMS: Sends notifications to the administrator via SMS, at the phone number entered in the SMS Number Box. 19 Can Cellcontrol work in parallel with my car s Bluetooth system? Yes. Cellcontrol fully supports existing and future car infotainment systems, aftermarket headsets, handsfree devices and other Bluetooth products. In many cases, it re-enforces the use of those systems with our patented policy enforcement. For instance, with FordSync, you can set the policy to allow hands free calling and music. However, if the driver unpairs from FordSync because they want to use the phone inappropriately (others in car hearing conversation, reading text, etc.) Cellcontrol will enforce the policy and deny them access to unauthorized apps or functions until they re-pair to FordSync, and are using the device within the definition of acceptable use. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 12

13 20 Why are my trips not showing up right after I finish driving? There may be a delay in reporting that a trip has finished, if the data for that trip has not been transferred from the Cellcontrol trigger. Once all of the trips data is transferred, the trip will appear in the system. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 13

14 iphone-specific QUESTIONS 21 What model iphones do DriveID and DriveProtect work with? Currently the DriveID and DriveProtect systems work with the iphone 4s, 5, 5c, 5s, 6, and 6 Plus. All require ios 7 or newer to work. 22 How does Cellcontrol enforce iphone pairing and usage? To ensure your child doesn t turn off Bluetooth pairing to game the system, you will automatically receive a notification if any kind of deactivation occurs. This oversight ensures the driver cannot disable the system without repercussions. 23 How do I pair an iphone? To pair your iphone, install the Cellcontrol application on your iphone. Next, you need to wake up the Cellcontrol trigger. To do this, once DriveID is mounted to your windshield, move the vehicle in a turning motion; typically a drive around the block should suffice. Once the device is awake, you should get a notification on the iphone saying, Please open the Cellcontrol Application to pair your device. Please wait until it prompts you with a Pairing Request; after it appears, click pair. The iphone is now paired and should begin blocking once the vehicle starts moving. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 14

15 24 What should I do if an iphone won t pair properly? Get into your vehicle and turn the engine on. You must move the device laterally to wake it up. The easiest way is to drive forward and turn. Once you have done this, click on the Cellcontrol Application. Within 30 seconds the application should instruct you that you need to pair. Click on the Cellcontrol notification and wait until you are prompted with a pairing request. Within 30 seconds the application should prompt you with a message to pair. Click pair. 25 The Bluetooth on my iphone will not stay connected. Is this a problem? This is not an issue. The iphone is designed to, once paired initially, connect and disconnect to the unit. This is to allow for multiple phones in the vehicle. 26 What does the red bar at the top of my ios device mean? The red bar that is displayed at the top of the iphones means that the DriveID policy is currently in effect. It signifies that the phone currently sees the DriveID trigger and hears its signal. it may not always be visible though, even when the system is working properly. 27 Why don t I see a Cellcontrol blocking screen on my iphone? The iphone does not make use of a Cellcontrol blocking screen. Instead, Cellcontrol locks the phone when the user tries to access an unauthorized app or function on the phone, while the vehicle is in motion. 28 How do I make calls on my iphone? While the phone is in blocking mode, swipe the Cellcontrol notification on the lock screen of the phone. Once in the Cellcontrol application select either phone or contacts. Access may or may not be granted based on of the policy for blocking of phone calls. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 15

16 29 How do I access whitelisted applications on my iphone? When in blocking mode, swipe the Cellcontrol notification on the lock screen of the phone. In the Cellcontrol application there is a button called apps and clicking this will show you the allowed applications. Click the app that you want to use and Cellcontrol will navigate you to the requested application. 30 Why is DriveID not blocking my iphone? Please make sure that the DriveID device and the iphone are paired. The iphone requires pairing to the Cellcontrol trigger. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 16

17 ANDROID AND WINDOWS PHONE-SPECIFIC QUESTIONS 31 I cannot get my Android to pair to my DriveID unit. Good news: no pairing is ever necessary on the Android. Therefore, you do not need to pair. 32 Why doesn t it work on a Window s phone? Currently Cellcontrol cannot work on the Windows phone 8 or phone 8.1 platform. This is due to limitations in the Windows Phone Operating System. We hope to bring support to this platform in the coming months. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 17

18 CELLCONTROL ACCOUNT SETUP 33 Can I have notifications and alerts sent to multiple SMS numbers or addresses? Currently this is not a supported feature. We hope to bring this to the system in the future. 34 How do I add a new driver to my account? 1. Login to your account, click on Drivers and select New. 2. Fill in the required information and save changes. 3. Your new driver will be listed on the left-hand side of the screen. 4. Select the new driver to make changes specific to this driver. 35 How do I add a new trigger to my account? 1. Login and select Vehicles. 2. Select New and enter the required information. 3. Save changes and the new device will appear on the left-hand side of the screen under vehicles. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 18

19 36 How do I change a driver s policy? 1. Under Drivers, click on the driver s name. 2. At the top of the Driver dashboard, click Protection Settings. 3. A popup menu will appear where you can change the policy settings. 4. Once you are done with your selections, click Save Changes. 5. For an explanation of each policy, see Policies below. 37 How do I change the notifications that I get? 1. Login to your account and click Notifications on the left-hand side. 2. Once on the Notifications page, click the edit icon at the top right of the Configuration box. A popup menu will appear where you can choose which notifications you want to receive. 3. Once you are done with your selections, click Save Changes. 37 FAQs About Cellcontrol Asked by Parents of New Drivers 19

20 NEXT STEPS Cellcontrol encourages safe driving and prevents texting or other mobile phone usage while driving. It is a comprehensive and enforceable solution for the most popular phones available including the iphone. If you have any additional questions about Cellcontrol and DriveID, please reach out to our support team by calling Monday through Friday, between 8am and 5pm (CST). Your consumer advocate is a dedicated contact for any additional information you may need. If you re ready to experience the peace of mind that thousands of other families have already achieved, buy Cellcontrol with our 30 day money back guarantee. BUY CELLCONTROL SHARE THIS FAQ