FAQ S About Unicâmbio Prepaid Card

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1 FAQ S About Unicâmbio Prepaid Card What are the advantages of the Unicâmbio Prepaid Card when compared with a credit or debit card? Security. It is common knowledge that the risks of credit and debit cards cloning are increasingly higher, which may result in property losses. Because the Unicâmbio Prepaid card is not associated to a bank account your money is not at risk. When buying on the internet, making payments on a POS or making ATM withdrawals you will always feel reassured. The Unicâmbio Prepaid Card allows you to fix the exchange rate in 5 available currencies. Debit or credit cards are subject to exchange rate variations. In this case the Client is exposed to possible rate differences due to the fact that exchange rates vary between the buying moment and the rate determination. With our Unicâmbio Prepaid Card you know exactly how much you are going to spend because the applicable exchange rate is fixed at the moment you load your card with a foreign currency, and not during an ATM withdrawal or a payment. The Unicâmbio Prepaid Card has more reduced commissions. Usually commissions on credit or debit cards are significantly higher than those charged on the Unicâmbio Prepaid Card. How does the Unicâmbio Prepaid card work? The Unicâmbio Prepaid Card can be used at ATM s to withdraw money, to pay for goods or services at any retail outlet or via internet. Prepaid Mastercard cards are accepted at over 35.9 million locations worldwide displaying the Mastercard Acceptance Mark. What currencies are available to be loaded into my Unicâmbio Prepaid card? The 5 available currencies are: USD US Dollar EUR - Euro GBP Sterling Pound BRL Brazilian Real CHF Swiss Francs With the Unicâmbio Prepaid Card you know exactly how much you are paying for any currency you purchase. If your card has a balance in a currency different from the one you are using in a specific transaction your card will automatically convert the amount in question into the applicable 1

2 currency. In this case it will be subject to the exchange rate in force at the moment of conversion defined by the Mastercard network. Is the Unicâmbio Prepaid Card safe? Yes. The Unicâmbio Prepaid Card has all the safety features established by Mastercard. Many Clients do not realise that when carrying only bank notes they can lose everything in case of theft. In the case of a Unicâmbio Prepaid Card the card balance will be blocked and may immediately be transferred to an emergency card from the moment the theft is reported (if an emergency card has been purchased) or to a replacement card to be issued at the Clients request. Be the first to contribute to your own security by not revealing your PIN or personal data to anyone. Where can I buy my Unicâmbio Prepaid Card? At any Unicâmbio s location or at Can I buy it abroad? If you are abroad, you can order it online at However the card can only be sent by post to an address in Europe (SEPA). What are the requirements to buy a Unicâmbio Prepaid Card? For a maximum balance of 2.500,00 all you have to do is fill in your personal data: name, address, telephone number, address and ID card number. Should you wish to increase the annual load limit up to (KYC card type) just scan and upload your ID card (citizen card or Passport) and a proof of address (any invoice in your name issued during the last three months is enough), and send them by following the instructions shown on the system or to info@unicambio.pt. The sent documents will be subject to approval by central services. Can the Unicâmbio Prepaid Card be transferred to anyone? No, the card is personal and should not be given away. How do I activate my card? Just send an SMS* with the word PIN followed by a blank space and the card s last 8 digits (of the total 16) to Unicâmbio, You will immediately receive another SMS confirming the card activation and PIN. Sign your name on the back of the card. *The text message will be charged according to the standard rate in force by your mobile network. 2

3 Are all cards the same? No. There are three types of cards with different characteristics so that you can choose the best option for you: the anonymous card, the SDD card and the KYC card. Apart from other distinguishing features in the operations available for each one of them the main difference lies in the limits that each card may bear. See table below. Types of card loading (limits) Features Anonymous SDD KYC 250 once only 1000 / day and 2500 / year maximum 6000 / day and 100,000 / year maximum. The card balance may not exceed Allows payments at shops. Does not allow withdrawals at ATMs (Portugal or abroad) Does not allow withdrawals abroad outside the SEPA zone Can be associated to debit / credit cards, and can be loaded by bank transfer Shopping with your card Can the Unicâmbio Prepaid Card be used to shop online? Yes. All you have to do is supply the 16 digits on your card, the security number on the back of the card (3 digits) and the validity date shown on the card under valid through. This card is not valid to be used to pay for adult websites, betting sites or to carry out any illicit activity. Is it safe to use the card online? Yes. We guarantee the privacy and security of the Clients that use the card online. Personal data such as name, address and others are secured by advanced cryptographic systems while being sent and kept in high security servers. In any case, while shopping online, make sure the site you are using is secure and use an https connection. Unicâmbio cannot be held responsible for the relations between our clients and the site being used, and it is up to the Clients to ensure the repute of the website in question and delivery conditions of goods or services that are being paid for. Use of the Unicâmbio Prepaid card in Hotels and Car Rentals. How to do it? Some hotels and rent-a-car companies may require a down payment or some sort of collateral for the use of their services. We recommend that you do not use your prepaid card to carry out this type of transaction because your card balance may be retained for the amount in question up to the date the commercial establishment cancels the pre-authorisation. Tip: use a credit card to make the hotel reservation and when checking out use your prepaid card. The Unicâmbio Prepaid Card is accepted in all Mastercard network. Prepaid Mastercard cards are accepted at over 35.9 million locations worldwide displaying the Mastercard Acceptance 3

4 Mark as long as they are online (it does not work with onboard sales, toll gates and some service stations. Money withdrawals with your prepaid card How can I withdraw money from an ATM? The Unicâmbio Prepaid Card works at ATMs with the Mastercard logo and a PIN reading system. Is there a minimum or a maximum amount limit on withdrawals? There are in fact limits established which vary according to the definitions established by the ATM managing company. Can I withdraw my card s balance? You can withdraw the remaining balance in your card at any of Unicâmbios locations. This payment will be carried out in Euros after conversion of all currencies in the card. Reloading the card How do I reload my Unicâmbio prepaid card? By bank transfer. Please refer to acceptance conditions by logging in at and accessing your Personal Area at the Client s Page link. By debit or credit card. Please refer to acceptance conditions by logging in at and accessing your Personal Area at the Client s Page link. At any location of Unicâmbio s network. How can I check my transactions? You can obtain all the information regarding your card s activity: Through the internet at Login option on the top right-hand corner. In order to register please select the I do not have a password option and then insert both your card number and PIN. The password of your choice and a security question will be asked. Through the Unicambio APP Card on your mobile available at the Play Store (for android) and at the App Store (for IOS). You can access the APP by using the password previously defined as your internet login. By to info@unicambio.pt provided you use the address indicated when you applied for the card 4

5 What type of operations can I carry out by either the internet or the APP? All operations available will depend firstly on the type of card you have applied for. The KYC card has a larger variety of functions amongst which is the possibility of loading your card through a debit or a credit card, or even a bank transfer. Internet 1. Alteration of your contact 2. Register of debit or credit card when loading your prepaid card 3. Information on how to carry out a bank transfer in order to load your prepaid card 4. Transfer of amounts from your card to any other Unicâmbio card 5. Applying for a secondary card 6. Convert a foreign currency in your prepaid card into a different currency in order to increase the value of your card balance 7. Transaction records and statement 8. Communication of card theft or loss APP 1. Personal data query 2. Transaction records 3. Prepaid card loading through a debit or credit card (previously registered via internet) 4. Transfer of amounts from the prepaid card to any other Unicâmbio card 5. ATM tracker Loss or theft The loss or theft of a debit or credit card causes inconvenience and a certain period of time usually elapses between the phone call requesting a card cancellation and the receipt of a new card and PIN. With the Unicâmbio Prepaid Card, when you apply for your card online you are also entitled to an emergency card (activated by a simple text message) at which point your lost or stolen card s balance will be immediately transferred to the emergency one. You can report your card s theft / loss through the relevant option in your Personal Area all you have to do is login at or contact our Client Support Service. However it will not be possible to reactivate your lost / stolen card, but you can always recover its balance. You can also temporarily suspend the use of the card through your online Personal Area. You can also suspend your card with a text message if you are not sure whether it was lost, stolen or simply misplaced. If the card is eventually found, you can always reactivate it with a text message. The text message should be sent to with the following message: the word LOCK, blank space and the 4 last digits of your card number. For security reasons the text 5

6 message should be sent from the telephone number that you have originally indicated on the records. What should I do in case of loss or theft of my prepaid card? Immediately contact the Client Support Service. Portugal: ; abroad: Client Support Service Our Client Support Service team is available everyday from 9 am to 7 pm except on 25th December and 1st January: Portugal ; Abroad After 7 pm you may choose one of these automatic options available on our website: Communication of card theft or loss Obtaining the PIN 6

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