WHAT MAKES MIDLAND CLOUD VOICE UNIQUE?

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2 WHAT IS MIDLAND CLOUD VOICE? Midland Cloud Voice (MCV) is a customised business PBX, hosted in the cloud. The core system is provided by BT Wholesale and delivered over BT s 21st Century Network (21CN). HOW IT WORKS? Instead of a telephone system cabinet in your premises, this is hosted in the cloud for you. WHAT MAKES MIDLAND CLOUD VOICE UNIQUE? Business Zone Portal, centralised management system giving the customer full control of their communications ISO 27001, a resilient and secure service guaranteed Product development, 33 million users, 10 million sites, 500 integrated Strategic Partners and 2,000 Application Developers, bringing low cost, highly productive applications 21 CN links mobile, public and Midland Cloud Voice into a high-speed, private and uncontended network

3 HOW YOUR BUSINESS CAN BENEFIT FROM MCV? MANAGE At any time you can make changes to suit staffing levels and even include workers that are at different company sites, that are travelling or are now at home. You are able to look at the business as a whole or per site, department or individual user. TRACK MCV brings all forms of communication into a single manageable hub where you can track your performance and never miss a call. You can have s, voice mails, faxes and chat, all integrated into one place (e.g. Outlook). CONNECT With MCV your business is truly connected no matter where the staff are. It has presence information so you can see if team members are on their mobile, in a meeting or free. If you have Microsoft Lync or Skype for Business, MCV links into that too! COLLABORATE If you regularly hold meetings you are going to love MCV. With a few clicks of your mouse you can observe your team s calendars, choose an appropriate time to have a meeting and send the invite out to remind them when to join. The collaboration feature allows you to show the team your documents, share the contents and save time and travel costs. CONTROL COSTS MCV gives a short commitment from 24 months or less, with a precise cost every month, knowing everything is included and if revenues fall short, the MCV users can be cut instantly, to reduce the cost to the business, with no termination fees after the initial period expires. REACH With BT Wholesale s 21CN network, we can patch in your home, warehouse, extra office space, mobiles and even your customers and suppliers, at minimum cost, with the fast and secure BT Wholesale 21CN network. FUTURE PROOF With MCV your investment is minimal with no capital outlay and no lease to sign. Let us worry about keeping your system in tune with your desktop applications. With 13 million users, in 90 countries with 2000 Developers and 500 Strategic Partners, MCV will have the free updates to connect to almost any application or platform you choose. PEACE OF MIND We look after every aspect of your telecoms, one bill, one number to call for support. You can rest assured that you can hand over the responsibility of your telecoms to us knowing we have a highly resilient platform, with built-in business continuity and security to ISO PRODUCTIVE MCV can greatly improve your productivity, answer more calls with fewer staff using the Contact Centre upgrade, improve techniques by using the recording function, optimise staffing levels using the call logging facilities and employ staff working at home at lower costs for short spells, using the call director.

4 SELECTING YOUR MCV SYSTEM MCV is built around your staff. Choose one of three feature packs for each user, add any upgrades they need, choose a handset, connect the users to the cloud using a 21CN circuit and then add some engineering and training time and that is it. We will do the rest including transferring all your existing numbers. CHOOSE YOUR FEATURE PACK GENERAL USER WITHOUT VOIC 5.99 PER MONTH FULLY FEATURED USER WITH VOIC 6.99 PER MONTH ADDS MOBILE & TABLET INTEGRATION PER MONTH

5 MCV FEATURE PACK Midland Cloud Voice Features Overview Feature Description Standard Premium Premium + Mobile Call forward, call waiting, call return, call transfer, call park, Standard user call hold, call pick-up, caller id, withhold number, last number features pack redial, 3 way calling. Self Service Portal Control all aspects of the MCV centrally, admin or users. Call routing Comprehensive call routing by number, to departments and individuals, with overflow to other users. Music On hold Upload your music on hold choice. Call barring Controls call routes and has override codes for Managers. Pick up group and hunt groups Organise users into groups to share calls, apply time of day routing, overflow and messages. Automatic Attendant + Answers calls offering a customised spoken menu, to route calls to numbered options, has timer settings. Central contact directory Broadcast a Company-wide 500 contact name and number list to scroll through on handsets (+500 each user). Call logging Logging by each user, department, site or company wide, with graphs and export facility. Business continuity Routes to a back-up no. if the MCV or user is not available. Voic Voic with message waiting lamp, records and forwards messages as an attachment. Hot desking Allows user to assume their extension identity at another desk extension. Selective Call: forward, accept or reject notification Sequential and simultaneous ringing Distinctive ringing Re-route calls by applying rules about who is calling and the time of day, can reject withheld calls, route to voic or accept. Good for weekends and websites. Specified incoming calls can trigger an to notify you, e.g. website, out of hours etc. Apply ringing in a similar fashion to hunt groups but at user level, include mobile devices and use of voic . Apply rules based on time and telephone number of callers. Allows differing ring tone to identify specific calls, e.g. boss, major account, enquiry and website. See your home, office or mobile number ringing and pick up, or your colleagues numbers (5 appearances). Shared call appearance Do Not Disturb With selective overrides for key callers or times. Remote Office Choose a number to adopt to dial out or receive calls to (usually when at home or on mobile) 1 number. UC Business Outlook integration, video calling, instant messaging, presence, audio conference, web collaborate (1 to 1). optional optional UC Team Team UC upgrade, with (1+7) audio and video conferencing, web collaboration, instant messaging and desktop sharing. optional optional Fax messaging Attaches incoming faxes and delivers as s. optional optional CRM and database Connect Link databases to screen pop incoming calls, dial off screen from CRM and websites. optional optional optional Call Recording Record users calls. Records mobile calls as well if used with 1 number and call director features. optional optional optional Operator Console Provides a site or enterprise wide screen based console. optional optional optional Additional Auto attendant + Adds additional auto attendants to nest together or segregate for differing departments. Site option Site option Site option Call Centre ACD Professional call queuing with comfort messages and stats Site Site Site option package for busy departments. option option Wall board Provides real time queue management displays for call centre Site Site Site option ACD queuing. option option

6 CALL PLAN UNLIMITED * CALLS OVER THE BT 21CN NETWORK INCLUDING: Local, National commencing 01, 02 and 03 UK mobile destinations including Vodafone, EE, 3, 02 (and any variants, Tesco, Virgin, etc.) Top 70 international landline destinations Europe (West) Europe (East) Americas Far East and Asia ROW (Rest of the World) Austria Bulgaria Alaska Bangladesh Australia Balearic Islands Croatia Argentina China Israel Belgium Cyprus Bahamas Hong Kong New Zealand Canary Islands Czech Republic Barbados India South Africa Denmark Estonia Brazil Japan Turkey Finland Hungary Bermuda Korea France Latvia Canada Malaysia Germany Lithuania Chile Pakistan Gibraltar Poland Costa Rica Singapore Greece Romania Hawaii Taiwan Iceland Slovakia Jamaica Thailand Ireland Slovenia Mexico Isle of Man Italy Luxembourg Madeira Malta Netherlands Norway Portugal Spain Peru Puerto Rico USA Sweden Switzerland *Typically Includes 95% of call traffic UK mobile, local and national beginning 01, 02, 03, international top 70 landlines. Fair use policy applies (3000 minutes per user), premium rate, operator controlled, NGCS, international mobile and other exclusions apply, see terms and conditions for more details.

7 DESCRIPTION COST (EX VAT) YEALINK SIP-T41P 10/100Mb Ethernet PoE 2.7 greyscale graphical backlit LCD HD Voice, Full-duplex hands-free speakerphone 6 dual-colour (red or green) LEDs for line status YEALINK SIP-T46G Dual port Gigabit Ethernet, Power over Ethernet PoE 4 x 3 TFT-LCD, 16.7M colours backlit LCD HD Voice, Full-duplex hands-free speakerphone 10 dual-colour (red or green) LEDs for line status information Supports Bluetooth YEALINK SIP-T48G Dual port Gigabit Ethernet, Power over Ethernet PoE x 480-pixel colour touchscreen with backlit LCD HD Voice, Full-duplex hands-free speakerphone 29 one-touch soft keys YEALINK W52P HD Voice, Full-duplex speakerphone Expandable up to 5 DECT cordless handsets x160 TFT colour display 10 hours talk time, 100 hours standby time Range up to 50m indoors and 300m outdoors EXP40 Expansion Module for the SIP-T46GN and SIP-T48GN Large graphic LCD 20 dual-colour LEDs busy lamps Up to 6xEXP40 can be

8 WHY MIDLAND TELECOM? LOCAL PROVIDER OF PHONE SYSTEMS IN THE MIDLANDS 30 YEARS TELECOM TRADING HISTORY MINIMAL COMMITMENT WITH AN ALL INCLUSIVE COST PER MONTH ONE BILL, ONE NUMBER TO CALL FOR SUPPORT Midland Telecom 14 Edward Street B1 2RX, Birmingham / enquiries@midlandtelecom.co.uk midlandtelecom.co.uk FOLLOW US