DESCRIPTION OF GLOBAL PLANS

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Randell Gray
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1 1200 Arkansas Rd. West Monroe. LA Phone: Fax: DESCRIPTION OF GLOBAL PLANS STATES: AL-AR-FL-GA-IL-IN-KS-KY-LA-MI-MO-MS-NE-NC-OH-SC-TN-TX-WI-WV AT&T (Bell South & Southwestern Bell) Areas. BASIC PLAN: 911 Emergency Access, available in Lifeline and Regular Service and offers 1 st Month FREE. 911 Emergency Access, Available in Lifeline and Regular Service and offers 1 st Month FREE Also includes; Caller ID, Call Waiting and 100 Minutes of 1+ Long Distance. PREMIUM PLAN: The Premium Plan is a Monthly Service Plan with Unlimited Local calling, 911 Emergency Access, available in Lifeline and Regular Service and offers 1 st Month FREE; Also includes Caller ID, Call Waiting, 3-Way Calling, Call Forwarding, Speed Dial and 100 Minutes of 1+ Long Distance. VERIZON Areas. BASIC PLAN: 911 Emergency Access, available in Lifeline and Regular Service. 911 Emergency Access, Available in Lifeline and Regular Service. Also includes, Caller ID, Call Waiting 1

2 1200 Arkansas Rd. West Monroe. LA Phone: Fax: DESCRIPTION OF GLOBAL PLANS STATES: AL-AR-FL-GA-IL-IN-KS-KY-LA-MI-MO-MS-NE-NC-OH-SC-TN-TX-WI-WV SPRINT / CENTURYLINK Areas: BASIC PLAN: 911 Emergency Access, available in Lifeline and Regular Service. 911 Emergency Access, Available in Lifeline and Regular Service. Also includes, Caller ID, Call Waiting WINDSTREAM Areas: BASIC PLAN 911 Emergency Access, available in Lifeline and Regular Service. 911 Emergency Access, Available in Lifeline and Regular Service. Also includes, Caller ID, Call Waiting FOR ADDITIONAL FEATURES, LONG DISTANCE AND PLANS SEE; Page 6 2

3 Inside Wiring Maintenance Plan Customers may add the Inside Wiring Maintenance Plan for only month $7.50 per only after the First 30- Days of Service. If the Customer requires maintenance within the First 30-Days after purchase, a one-time Installation Fee of $75 will be charged. The $75 Maintenance installation Fee is not required after the First 30 days of Service. [If the Inside Maintenance Plan is purchased after first 30 days, Inside Wiring issues are handled at no charge to the customer!] Customers that do not purchase Inside Wiring Maintenance Plan will be charged $125 for each repair incident. [Payment must be made prior to repair being dispatched] 3

4 Toll Limitation Service (TLS) TLS charges will be WAIVED for Lifeline customers Non-Lifeline customers will be charged $4.49 for install and $3.21 per month for TLS Customers who wish not have TLS added to their line will be required to pay a deposit of $125 TLS prevents customers from incurring excessive usage charges however this does not remove their liability if they incur charges for 411, toll, etc. [To eliminate usage charges, DO NOT TALK TO AN OPERATOR, DO NOT CALL DIRECTORY ASSISTANCE, and DO NOT MAKE 900 OR 888 CALLS] [Customers are encouraged to use a free service like FREE-411] ONLY AVAILABLE TO NEW CUSTOMERS 4

5 NEW 1 + Dialing Long Distance Unlimited 1 + Long Distance is available to All New Customers and Converting Customers within the AT&T Areas at $10.00 monthly within the following States, AL, AR, FL, GA, IL, IN, KS, KY, LA, MI, MO, MS, NE, NC, OH, SC, TN, TX, WI, WV. Phone Service Plans that include FREE 100 minutes of 1 + LD are (Advantage and Premium). Existing customers within the AT&T area may upgrade or add their LD package at anytime to 1+ LD minutes for a one time fee of $1 plus the cost of the (package plus tax) they choose. The Customer can only have one LD package at one time, when an LD package is purchased the previous package goes away or is canceled. All customers within AT&T Area may add 1 + LD, such as: 250 Minutes for 30-Days price; $5.00 plus tax or Unlimited 1+ Long Distance for 30-days price; $10.00 plus tax Long Distance Packages are available to customers outside or not in AT&T Areas. Customers not located within AT&T Areas may purchase 250 minutes of 800 access Long Distance at $5.00 monthly or Unlimited 800 access Long Distance at $10.00 monthly. 5

6 DETAILS Pricing AND AVAILABILITY Product Description AT&T Verizon Windstream Sprint And Pricing Ameritec AllTel CenturyLink Monthly Monthly Monthly Monthly Monthly 250 Minute 1+ LD, recurring charge AT&T $5.00 $ Minutes 800 access recurring charges $5.00 $5.00 $5.00 Unlimited 1+ LD recurring AT&T only $10.00 $10.00 Unlimited 800 access LD recurring Charges $10.00 $10.00 $10.00 Inside Wire Maintenance Plan $7.50 $7.50 $7.50 $7.50 $7.50 Voice Mail, Answering Service $7.95 N/A $7.95 $7.95 $7.95 Non-Published Number, white pages & 411 $7.00 $7.00 $7.00 $7.00 $7.00 Directory Assistance, DA & OS charges $2.99 $2.99 $2.99 $2.99 $2.99 Dial UP Internet, Activation $24.95 $14.95 $14.95 $14.95 $14.95 $14.95 Name Change Order $20.00 $20.00 $20.00 $20.00 $20.00 Number Change Order $35.00 $35.00 $35.00 $35.00 $35.00 Transfer Service to another Address $30.00 $30.00 $30.00 $30.00 $30.00 Add LD & Maintenance, no processing fee $0.00 $0.00 $0.00 $0.00 $0.00 Add New Feature or Delete Product $15.00 $15.00 $15.00 $15.00 $15.00 Change Plan Fee Upgrade/Downgrade $15.00 $15.00 $15.00 $15.00 $15.00 Agents will receive 15% Commission for all Additional Features and Change Orders processed to Customer s account. Customers will receive a Monthly Bill from Global, with their Name, Address and Phone Number plus the amount due. Customers can use the Agent s Mouse to sign their Lifeline Certification Form and/or LOA; all will upload to Customer s Account. Agents will receive rack cards form Global and also have assess to black & white and color flyers to be used in Store or Office or used to distribute to Customers outside Store. 6

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