INTRODUCING REVIEWERS GUIDE

Transcription

1 INTRODUCING REVIEWERS GUIDE

2 GET THANKED! THE WAY OTHER WIRELESS COMPANIES TREAT THEIR CUSTOMERS IS BROKEN At T-Mobile, WE work to prove our loyalty to our customers - not the other way around. T-Mobile Tuesdays is our mobile platform that gives customers a chance to get free stuff and epic prizes every Tuesday. GET READY FOR A GRATITUDE ADJUSTMENT GET THANKED FOR SIMPLY BEING A CUSTOMER, NOBODY THANKS CUSTOMERS LIKE THE UN-CARRIER ONCE THE T-MOBILE TUESDAYS APP IS AVAILABLE GET THE APP. Customers can search for T-Mobile Tuesdays on the app store based on the smartphone OS they use ios or Android 4.0 or newer. FIRE IT UP. STEP ONE: Touch PLAY VIDEO at the bottom of the screen to check out a quick intro and overview of the app STEP FOUR: Hit s LET S GO when ready to move on. STEP TWO: Hit WATCH LATER to save the intro video for a later time. STEP THREE: Swipe through THE TUTORIAL CAROUSEL to see how T-Mobile Tuesdays works. STEP FIVE: UPDATE CHECK we update our app content every Tuesday, so customers should make sure they re connected to the T-Mobile network or through Wi-Fi if they re asked for an update. If not, they can still visit T-MobileTuesdays.com to check out the prizes and offers.

3 FEATURED LOOT AND GAMES EVERY TUESDAY EVERY TUESDAY, THIS SCREEN REFRESHES WITH NEW FEATURED PRIZES AND OFFERS. WE VE PARTNERED WITH A SMALL ARMY OF WORLD-CLASS COMPANIES TO GIVE T-MOBILE CUSTOMERS CONSUMER AND BUSINESS A TRULY EPIC THANKING WITH FREE STUFF THEY WANT FROM BRANDS THEY REALLY LOVE. HOME SCREEN FROM HERE YOU CAN... Press CHECK OUT THE LOOT See what prizes and offers customers can get this week. Even non-t-mobile customers can download the app and check out the loot to see what all their T-Mobile friends keep crowing about. Jealous much? Swipe up on MY EVERYDAY TUESDAY STUFF Customers can pull up the drawer of stuff from the bottom of the screen to see all of their accumulated loot so far. Hit PLAY NOW Play an epic game or tap on the Official Rules to see any policies and restrictions on the game. Sometimes there isn t a game, but customers don t have to worry. We ll keep them busy waiting for next Tuesday with some trivia or some fun activity. Limited time offers; subject to change. Qualifying service required. Certain promotions may include restrictions/limitations; see specific offer for details.

4 CHECK OUT THE LOOT THIS IS WHERE CUSTOMERS CAN SEE ALL THE FREE STUFF AND EPIC PRIZES FROM BRANDS THEY LOVE EVERY WEEK. for members who get the good stuff while everybody else gets junk just great loot. FROM HERE YOU CAN... Pull up the PRIZES AND OFFERS by swiping up on the blades. Hit MORE to expand the description of each prize to see what s at stake this week whether it s a Warcraft movie ticket or a chance to win a Warcraft shield. Touch OFFICIAL RULES to check out the official rules for each prize on how to win or how to redeem. Official rules will differ for each prize or offer.

5 PLAY AN EPIC GAME BEFORE PEOPLE CAN LOG IN TO REDEEM PRIZES, WE NEED TO VERIFY IF THEY RE T-MOBILE CUSTOMERS. FIRST TIMERS WILL NEED TO ENTER THEIR T-MOBILE PHONE NUMBER BEFORE THE GAME SCREEN STARTS. CUSTOMERS ONLY HAVE TO DO THIS ONCE Punch in your T-MOBILE PHONE NUMBER and we ll send a confirmation code via SMS. Hit START IT UP when you re ready. Non-T-Mobile customers can still play as non-customers by clicking the link, or switch to the Un-carrier by visiting T-Mobile.com. They can click Call Now to shop plans or view the official rules. Ineligible T-Mobile customers get a short explanation of why they can t play and will get taken to the How it Works page. For eligible T-Mobile customers, Simply hit LET S GO to be taken to the epic game screen. After going through the authentication screen, this is where customers will go for the chance to win epic prizes. Customers can come back multiple times. Hit REVEAL NOW to play the instant win game, which lets them spin the wheel to get great prizes, which can include come exclusive customer prizes. Touch SAVE TO MY STUFF if they won to save prizes to the My Stuff loot collection screen. Touch GO TO MY STUFF if they re T-Mobile customers who ve won T-Mobile customer-exclusive prizes like free movie tickets. Winners must validate their T-Mobile phone numbers. Prizes: NO PURCHASE NECESSARY TO ENTER OR WIN. Void where prohibited. See Official Rules at

6 REDEEM PRIZES AND OFFERS CUSTOMERS WHO HAVE PRIZES AND OFFERS THEY NEED TO REDEEM CAN ACCESS THEM FROM THE MY STUFF LOOT COLLECTION. Navigate to MY STUFF and pull down the blade Select the PRIZE OR OFFER in My Stuff Hit REDEEM to start the redemption process. Prize and offer redemptions are different, depending on what the customer has won. CLAIMING OFFERS FOR MOST OFFERS, CUSTOMERS WILL RECEIVE AN OFFER REDEMPTION WITH A CODE THAT THEY CAN TAKE TO PARTICIPATING PARTNERS LIKE WENDY S, FANDANGO, VUDU OR DOMINO S. Touch GO TO [PARTNER] to be taken to their website to complete the redemption. Or take the code TO A PARTICIPATING PARTNER directly to redeem the offer.

7 CLAIMING EPIC PRIZES SOME EPIC PRIZES LIKE THE WARCRAFT VIEWING PARTY WILL TAKE THE CUSTOMER TO A REGISTRATION PAGE TO ENTER SOME BASIC INFORMATION. 1 They ll need to sign a few papers required by Uncle Sam to claim their prize. 3 Once your paperwork is done processing, the prize will show up under Redeemed. 2 While the man is processing your paperwork, the prize will show up in Pending under My Stuff. 4 One last step: customers will need to call into a special number to notify us they won and claim. OTHER STUFF From the main screen, the upper-right hand section allows customers to see more information on all their stuff, see how T-Mobile Tuesdays works, or change their app settings. Touch MY STUFF to access the My Stuff loot collection, which slide shows the status of all the customer s loot: pending, redeemed, gifted, expired and deleted. Hit HOW IT WORKS to see official rules, privacy policy, and terms & conditions. Click WATCH A VIDEO or Take a Tour to check out how T-Mobile Tuesdays works. Select SETTINGS to change push notification settings or sound preferences in the settings slide.

8 CHECK OUT For more information on Un-carrier 11, check out About T-Mobile US, Inc. As America s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company s advanced nationwide 4G LTE network delivers outstanding wireless experiences to more than 65.5 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit All trademarks property of respective owners. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG T-Mobile USA, Inc.