OneKey Mobile App USER GUIDE
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1 USER GUIDE Updated in September 2017 All rights reserved. No part of this publication may be produced or transmitted in any form or by any means, including photocopying and recording, without seeking the permission of Assurity Trusted Solutions.
2 Contents 1. Introduction About OneKey Mobile App Simple 5-Step Process Installation Device Compatibility Check Provisioning Permissions User PIN Registration Enable Touch Login Login Log in Using PIN Log in Using Touch Login feature OneKey Home Time-Based OTP (TOTP) Challenge Response Transaction Signing Menu For Android Devices For ios Devices Change User PIN Common Scenarios and Resolutions Re-issuance/Forgot PIN Provision Connectivity General Contact Us... 24
3 3 1.Introduction 1.1 About OneKey Mobile App OneKey Mobile app is a software token that Provides secure and convenient mobile authentication Ensures the security of your mobile devices before they connect to your networks and data Allows advanced authentication without the inconvenience and cost of SMSes or legacy hardware tokens Detects and blocks fraudulent transactions in your applications. From corporations to consumers, total security can be achieved with just a few swipes on the screen. It s personal, it s simple, it s secure. 1.2 Simple 5-Step Process
4 4 2.Installation You can download and install OneKey Mobile app from Google Play store (Android) or Apple App store (ios). 2.1 Device Compatibility Check At first launch, OneKey Mobile app needs to do a Device Compatibility check against an approved list of devices. OneKey Mobile app can only be used on a whitelisted device; otherwise, the app will quit. The current list of whitelisted devices can be found at
5 5 2.2 Provisioning At first launch, you will be required to enter the provisioning information, i.e., Token Serial Number and Activation PIN, either manually or via QR Code scan. Firmware Provisioning QR Code Scan (Android) Firmware Provisioning QR Code Scan (ios)
6 6 Firmware Provisioning Manual Entry (Android) Firmware Provisioning Manual Entry (ios) 2.3 Permissions For devices with Android v6.0 onwards or ios, OneKey Mobile app will prompt you for Camera, Location, Photos, Storage and/or Phone permissions when necessary. 1. Photos and Storage (Android) Message : Allow OneKey to access photos, media and files on your device. Reason : Access device storage to read/write files. 2. Phone (Android) Message : Allow OneKey to make and manage phone calls. Reason : Check status and identity.
7 7 3. Camera (Android & ios) Message : Allow OneKey to access Camera. Reason : Scan QR Code. 4. Location (Android & ios) Message : Allow OneKey to access location of device. Reason : Check device location for compliance with geofencing policy. If Location, Photos, Storage and/or Phone permissions are denied, the application will quit. The application will request for the same permissions again when launched. This is not applicable to Camera permission. If you click on never ask again and deny these permissions, the application will quit. When launched, the application will prompt you to allow these permissions via device settings before quitting again.
8 8 3.User PIN Registration After successfully provisioning OneKey Mobile app, you will be directed to the PIN registration page. You will need to register a 6-digit PIN to secure the token firmware for OTP generation. 3.1 Enable Touch Login When you check the Remember PIN checkbox on the User PIN Registration screen or Login screen for the first time, the Enable Touch Login checkbox would appear, and prompt you to register your fingerprint in your device s Settings menu in order for you to use the Touch Login feature of OneKey Mobile app. User PIN Registration Screen (Android) User PIN Registration Screen Remember PIN checked (Android)
9 9 User PIN Registration Screen (ios) User PIN Registration Screen Remember PIN checked (ios)
10 10 4.Login 4.1 Log in Using PIN After successfully registering your PIN, you will be directed to the Home page. Hereafter whenever you launch the app, you will be required to log in to enter the app and generate OTPs. You can also enable Remember PIN to avoid having to log in each time you wish to access the app unless the PIN is changed in Settings. If the app s data or cache are cleared via your device s Settings menu on an Android device, you must provision the app again. 4.2 Log in Using Touch Login feature After successfully registering your PIN (Remember PIN and Enable Touch Login are checked) and fingerprint in your device s Settings menu, whenever you launch the app, fingerprint scanning will be required to enter the app. If fingerprint authentication fails consecutively after a maximum number of times (e.g., 5 for ios), you will be prompted for the device passcode. Login Screen (Android) Login Screen with Remember PIN enabled (Android)
11 11 Login Screen Touch Login (Android) Login Screen (ios) Login Screen with Remember PIN enabled (ios)
12 12 Login Screen Touch Login (ios)
13 13 5.OneKey Home After login, the OneKey home screen will be displayed as shown below. You will be able to see 3 OTP generation options on the screen: Time-based OTP, Challenge Response and Transaction Signing. (Android) (ios) 5.1 Time-Based OTP (TOTP) You can generate a 8-digit TOTP using this option. When you click on One-Time Password on the Home screen, a 8-digit OTP will be automatically generated as shown below.
14 14 TOTP (Flicker OFF) (Android) TOTP (Flicker ON) (Android) TOTP (Flicker OFF) (ios) TOTP (Flicker ON) (ios)
15 Challenge Response For transactions that are deemed risky, such as fund transfers, you can generate a challenge response value using the OneKey Mobile app. The challenge response is a 8-digit OTP, which you can use to secure your online transactions. Challenge Response (Android)
16 16 Challenge Response (ios) 5.3 Transaction Signing You can generate a 8-digit transaction signing value for the purpose of authenticating your online transactions.
17 17 Transaction Signing Screens (Android) Transaction Signing Screens (ios)
18 Menu For Android Devices A Menu button is available on the Home screen. The button has 2 options: Settings and About as shown below. Settings provides the following options: Turn on/off the flickering display Consent to send cached error logs to provisioning server on/off Option to Change User PIN The About screen displays the app version, firmware version, Token serial number, etc. Menu button Settings (Android)
19 19 About (Android) For ios Devices The Settings icon is available on the home screen. The icon provides the following options as shown below: Turn on/off the flickering display Consent to send cached error logs to provisioning server on/off Option to Change User PIN About where OneKey version, firmware version, Token serial are displayed
20 20 Settings (ios) About (ios) Change User PIN Change User PIN allows you to change your 6-digit login PIN. You need to enter the current PIN and the new PIN, confirm the new PIN and press Change PIN. When you next launch the app, you need to log in using the new PIN.
21 21 Change User PIN (Android) Change User PIN (ios)
22 22 6.Common Scenarios and Resolutions 6.1 Re-issuance/Forgot PIN A. You have a working OneKey Mobile app with access PIN, but cannot remember the PIN. It is not possible to recover lost user PIN, so the remedial action is to reinstall the application and obtain a new OneKey Mobile app from the NAF portal, B. You had a working OneKey Mobile app, but now the app presents as unstable/corrupted. Remedial action is similar to that described in section A above. 6.2 Provision A. QR Code can be seen in OneKey reader, but no values are picked up a. Try restarting the app. If this does not work, restart the mobile device b. Ensure the full QR Code is contained within the focus square of the reader c. Ensure front camera does not have obstructed view (e.g., dirty lens) d. Ensure reader is able to zoom-in properly on QR Code e. Ensure the device is being held steadily during reading If QR Code still cannot be read, enter the details manually instead B. During provisioning, OneKey Mobile app seems to be stuck in an endless loop a. Check if you had previously tried restarting the app / device b. Force stop OneKey Mobile app, clear all app-related data and uninstall app c. Go to the official Apple App / Google Play store to get the latest app d. Retry provisioning 6.3 Connectivity A. Internet is available on device, but OneKey Mobile app cannot reach server (e.g., time-out) a. Resolve various possible issues leading to the inaccessibility i. Check if the mobile device has a connection filter / restriction enforced ii. Check if the mobile device is connecting to a network firewall / filter iii. Check if you are having a particularly slow connection to the server iv. Check if your ISP is experiencing problems If all known factors have been ruled out, follow the procedure for requesting assistance in section 6.5.
23 General A. Flickering display OTP is too hard to read a. Launch OneKey Mobile app, go to Settings and turn off the Flickering Display option B. OTP generated is found to be invalid or not accepted in transaction a. Restart the mobile device and re-try b. Wait for a new OTP to be generated before keying into application C. OneKey Mobile app always crashes upon launch without showing any output a. Confirm it s not a single occurrence and restarting doesn t help b. Force stop OneKey Mobile app, clear all app-related data and uninstall app c. Follow the re-issuance procedure in section 6.1 D. Can I use OneKey Mobile app overseas when I don t have Internet access? Once OneKey Mobile app is downloaded and provisioned, you can generate OTPs without Internet access. But in some cases like when you are rebooting the mobile device etc., OneKey Mobile app tries to access a trusted time source, which requires Internet connection. Without trusted time, the app will not be able to generate OTPs. E. Can I install OneKey Mobile app on multiple devices, e.g. phone, tablet etc? No. Each unique account holder can activate only one OneKey Mobile app. Upon activation of OneKey Mobile app, your previous OneKey Mobile app (if any) will be revoked. F. OneKey Mobile app has stopped working after the app is restored on a new device For OneKey Mobile app to work on any device, it needs some specific files for OTP generation. Those files are excluded from backup, for security reasons. Hence, you would need to provision download, purchase, provision and activate OneKey Mobile app again. G. Circumstances where error appears even before provisioning There may be circumstances where the user encounters issues like setup failed, etc. The user will be prompted to Send Troubleshooting Logs via .
24 Contact Us A. Procedure for Requesting Assistance a. Gather problem description, troubleshooting ID from app, and contact OneKey Helpdesk ( / b. To get troubleshooting ID: o Menu Option > Settings > Send troubleshooting Logs o An alert Sent successfully and steps to locate troubleshooting ID will appear c. To get troubleshooting logs when the app fails to launch: o Tap Yes when prompted on whether to report this incident o Use the mobile device s client to send the troubleshooting logs
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