OneKey Mobile App USER GUIDE

Size: px
Start display at page:

Download "OneKey Mobile App USER GUIDE"

Transcription

1 USER GUIDE Updated in September 2017 All rights reserved. No part of this publication may be produced or transmitted in any form or by any means, including photocopying and recording, without seeking the permission of Assurity Trusted Solutions.

2 Contents 1. Introduction About OneKey Mobile App Simple 5-Step Process Installation Device Compatibility Check Provisioning Permissions User PIN Registration Enable Touch Login Login Log in Using PIN Log in Using Touch Login feature OneKey Home Time-Based OTP (TOTP) Challenge Response Transaction Signing Menu For Android Devices For ios Devices Change User PIN Common Scenarios and Resolutions Re-issuance/Forgot PIN Provision Connectivity General Contact Us... 24

3 3 1.Introduction 1.1 About OneKey Mobile App OneKey Mobile app is a software token that Provides secure and convenient mobile authentication Ensures the security of your mobile devices before they connect to your networks and data Allows advanced authentication without the inconvenience and cost of SMSes or legacy hardware tokens Detects and blocks fraudulent transactions in your applications. From corporations to consumers, total security can be achieved with just a few swipes on the screen. It s personal, it s simple, it s secure. 1.2 Simple 5-Step Process

4 4 2.Installation You can download and install OneKey Mobile app from Google Play store (Android) or Apple App store (ios). 2.1 Device Compatibility Check At first launch, OneKey Mobile app needs to do a Device Compatibility check against an approved list of devices. OneKey Mobile app can only be used on a whitelisted device; otherwise, the app will quit. The current list of whitelisted devices can be found at

5 5 2.2 Provisioning At first launch, you will be required to enter the provisioning information, i.e., Token Serial Number and Activation PIN, either manually or via QR Code scan. Firmware Provisioning QR Code Scan (Android) Firmware Provisioning QR Code Scan (ios)

6 6 Firmware Provisioning Manual Entry (Android) Firmware Provisioning Manual Entry (ios) 2.3 Permissions For devices with Android v6.0 onwards or ios, OneKey Mobile app will prompt you for Camera, Location, Photos, Storage and/or Phone permissions when necessary. 1. Photos and Storage (Android) Message : Allow OneKey to access photos, media and files on your device. Reason : Access device storage to read/write files. 2. Phone (Android) Message : Allow OneKey to make and manage phone calls. Reason : Check status and identity.

7 7 3. Camera (Android & ios) Message : Allow OneKey to access Camera. Reason : Scan QR Code. 4. Location (Android & ios) Message : Allow OneKey to access location of device. Reason : Check device location for compliance with geofencing policy. If Location, Photos, Storage and/or Phone permissions are denied, the application will quit. The application will request for the same permissions again when launched. This is not applicable to Camera permission. If you click on never ask again and deny these permissions, the application will quit. When launched, the application will prompt you to allow these permissions via device settings before quitting again.

8 8 3.User PIN Registration After successfully provisioning OneKey Mobile app, you will be directed to the PIN registration page. You will need to register a 6-digit PIN to secure the token firmware for OTP generation. 3.1 Enable Touch Login When you check the Remember PIN checkbox on the User PIN Registration screen or Login screen for the first time, the Enable Touch Login checkbox would appear, and prompt you to register your fingerprint in your device s Settings menu in order for you to use the Touch Login feature of OneKey Mobile app. User PIN Registration Screen (Android) User PIN Registration Screen Remember PIN checked (Android)

9 9 User PIN Registration Screen (ios) User PIN Registration Screen Remember PIN checked (ios)

10 10 4.Login 4.1 Log in Using PIN After successfully registering your PIN, you will be directed to the Home page. Hereafter whenever you launch the app, you will be required to log in to enter the app and generate OTPs. You can also enable Remember PIN to avoid having to log in each time you wish to access the app unless the PIN is changed in Settings. If the app s data or cache are cleared via your device s Settings menu on an Android device, you must provision the app again. 4.2 Log in Using Touch Login feature After successfully registering your PIN (Remember PIN and Enable Touch Login are checked) and fingerprint in your device s Settings menu, whenever you launch the app, fingerprint scanning will be required to enter the app. If fingerprint authentication fails consecutively after a maximum number of times (e.g., 5 for ios), you will be prompted for the device passcode. Login Screen (Android) Login Screen with Remember PIN enabled (Android)

11 11 Login Screen Touch Login (Android) Login Screen (ios) Login Screen with Remember PIN enabled (ios)

12 12 Login Screen Touch Login (ios)

13 13 5.OneKey Home After login, the OneKey home screen will be displayed as shown below. You will be able to see 3 OTP generation options on the screen: Time-based OTP, Challenge Response and Transaction Signing. (Android) (ios) 5.1 Time-Based OTP (TOTP) You can generate a 8-digit TOTP using this option. When you click on One-Time Password on the Home screen, a 8-digit OTP will be automatically generated as shown below.

14 14 TOTP (Flicker OFF) (Android) TOTP (Flicker ON) (Android) TOTP (Flicker OFF) (ios) TOTP (Flicker ON) (ios)

15 Challenge Response For transactions that are deemed risky, such as fund transfers, you can generate a challenge response value using the OneKey Mobile app. The challenge response is a 8-digit OTP, which you can use to secure your online transactions. Challenge Response (Android)

16 16 Challenge Response (ios) 5.3 Transaction Signing You can generate a 8-digit transaction signing value for the purpose of authenticating your online transactions.

17 17 Transaction Signing Screens (Android) Transaction Signing Screens (ios)

18 Menu For Android Devices A Menu button is available on the Home screen. The button has 2 options: Settings and About as shown below. Settings provides the following options: Turn on/off the flickering display Consent to send cached error logs to provisioning server on/off Option to Change User PIN The About screen displays the app version, firmware version, Token serial number, etc. Menu button Settings (Android)

19 19 About (Android) For ios Devices The Settings icon is available on the home screen. The icon provides the following options as shown below: Turn on/off the flickering display Consent to send cached error logs to provisioning server on/off Option to Change User PIN About where OneKey version, firmware version, Token serial are displayed

20 20 Settings (ios) About (ios) Change User PIN Change User PIN allows you to change your 6-digit login PIN. You need to enter the current PIN and the new PIN, confirm the new PIN and press Change PIN. When you next launch the app, you need to log in using the new PIN.

21 21 Change User PIN (Android) Change User PIN (ios)

22 22 6.Common Scenarios and Resolutions 6.1 Re-issuance/Forgot PIN A. You have a working OneKey Mobile app with access PIN, but cannot remember the PIN. It is not possible to recover lost user PIN, so the remedial action is to reinstall the application and obtain a new OneKey Mobile app from the NAF portal, B. You had a working OneKey Mobile app, but now the app presents as unstable/corrupted. Remedial action is similar to that described in section A above. 6.2 Provision A. QR Code can be seen in OneKey reader, but no values are picked up a. Try restarting the app. If this does not work, restart the mobile device b. Ensure the full QR Code is contained within the focus square of the reader c. Ensure front camera does not have obstructed view (e.g., dirty lens) d. Ensure reader is able to zoom-in properly on QR Code e. Ensure the device is being held steadily during reading If QR Code still cannot be read, enter the details manually instead B. During provisioning, OneKey Mobile app seems to be stuck in an endless loop a. Check if you had previously tried restarting the app / device b. Force stop OneKey Mobile app, clear all app-related data and uninstall app c. Go to the official Apple App / Google Play store to get the latest app d. Retry provisioning 6.3 Connectivity A. Internet is available on device, but OneKey Mobile app cannot reach server (e.g., time-out) a. Resolve various possible issues leading to the inaccessibility i. Check if the mobile device has a connection filter / restriction enforced ii. Check if the mobile device is connecting to a network firewall / filter iii. Check if you are having a particularly slow connection to the server iv. Check if your ISP is experiencing problems If all known factors have been ruled out, follow the procedure for requesting assistance in section 6.5.

23 General A. Flickering display OTP is too hard to read a. Launch OneKey Mobile app, go to Settings and turn off the Flickering Display option B. OTP generated is found to be invalid or not accepted in transaction a. Restart the mobile device and re-try b. Wait for a new OTP to be generated before keying into application C. OneKey Mobile app always crashes upon launch without showing any output a. Confirm it s not a single occurrence and restarting doesn t help b. Force stop OneKey Mobile app, clear all app-related data and uninstall app c. Follow the re-issuance procedure in section 6.1 D. Can I use OneKey Mobile app overseas when I don t have Internet access? Once OneKey Mobile app is downloaded and provisioned, you can generate OTPs without Internet access. But in some cases like when you are rebooting the mobile device etc., OneKey Mobile app tries to access a trusted time source, which requires Internet connection. Without trusted time, the app will not be able to generate OTPs. E. Can I install OneKey Mobile app on multiple devices, e.g. phone, tablet etc? No. Each unique account holder can activate only one OneKey Mobile app. Upon activation of OneKey Mobile app, your previous OneKey Mobile app (if any) will be revoked. F. OneKey Mobile app has stopped working after the app is restored on a new device For OneKey Mobile app to work on any device, it needs some specific files for OTP generation. Those files are excluded from backup, for security reasons. Hence, you would need to provision download, purchase, provision and activate OneKey Mobile app again. G. Circumstances where error appears even before provisioning There may be circumstances where the user encounters issues like setup failed, etc. The user will be prompted to Send Troubleshooting Logs via .

24 Contact Us A. Procedure for Requesting Assistance a. Gather problem description, troubleshooting ID from app, and contact OneKey Helpdesk ( / b. To get troubleshooting ID: o Menu Option > Settings > Send troubleshooting Logs o An alert Sent successfully and steps to locate troubleshooting ID will appear c. To get troubleshooting logs when the app fails to launch: o Tap Yes when prompted on whether to report this incident o Use the mobile device s client to send the troubleshooting logs

Bechtel Partner Access User Guide

Bechtel Partner Access User Guide Bechtel Partner Access User Guide IMPORTANT: For help with this process, please contact the IS&T Service Center or your local IS&T support group: IS&T Service Center Phone: +1-571-392-6767 US Only +1 (800)

More information

RapidIdentity Mobile Guide

RapidIdentity Mobile Guide RapidIdentity Mobile Guide Welcome to the RapidIdentity Mobile Component page. The RapidIdentity Mobile guide describes the installation and configuration options for the RapidIdentity Mobile application.

More information

SafeNet MobilePASS+ for Android. User Guide

SafeNet MobilePASS+ for Android. User Guide SafeNet MobilePASS+ for Android User Guide All information herein is either public information or is the property of and owned solely by Gemalto NV. and/or its subsidiaries who shall have and keep the

More information

QUICK REFERENCE GUIDE. Managed Network Security Portal Multi-Factor Authentication

QUICK REFERENCE GUIDE. Managed Network Security Portal Multi-Factor Authentication QUICK REFERENCE GUIDE Managed Network Security Portal Multi-Factor Authentication January 10, 2019 To protect our customers critical data, Windstream Enterprise has added additional security measures to

More information

GeisingerConnect PingID Mobile App Enrollment Guide

GeisingerConnect PingID Mobile App Enrollment Guide Purpose of this Guide This guide is intended for users who need to enroll in the PingID mobile device app to use PingID for logging into GeisingerConnect. If you replace your phone, please contact the

More information

Business Mobile Banking.

Business Mobile Banking. Business Mobile Resource Guide Business Mobile Banking Business Mobile Banking gives business customers the ability to access their business accounts and perform a variety of banking functions from the

More information

isupplier Portal Registration & Instructions Last Updated: 22-Aug-17 Level 4 - Public INFRASTRUCTURE MINING & METALS NUCLEAR, SECURITY & ENVIRONMENTAL

isupplier Portal Registration & Instructions Last Updated: 22-Aug-17 Level 4 - Public INFRASTRUCTURE MINING & METALS NUCLEAR, SECURITY & ENVIRONMENTAL INFRASTRUCTURE MINING & METALS NUCLEAR, SECURITY & ENVIRONMENTAL OIL, GAS & CHEMICALS isupplier Portal Registration & Instructions Last Updated: 22-Aug-17 Level 4 - Public Table of Contents 1 New User

More information

BIBD Mobile FAQ. The BIBD Mobile app can be downloaded at Google Play (for most Android users) and App Store (for Apple users).

BIBD Mobile FAQ. The BIBD Mobile app can be downloaded at Google Play (for most Android users) and App Store (for Apple users). BIBD Mobile FAQ 1. What is BIBD Mobile? BIBD Mobile is BIBD s downloadable app that is available to download for all devices running Apple s IOS and any of Android s latter platforms. BIBD Mobile can be

More information

Barracuda Networks Android Mobile Application

Barracuda Networks Android Mobile Application This article refers to the Barracuda Networks Android Mobile App version 1.2.0.0131 or greater, on an Android mobile phone devices running Android 4.1 or greater. Download the latest Barracuda Networks

More information

Dell EM+S Intune. Android Enrollment Guide. Version 1.5

Dell EM+S Intune. Android Enrollment Guide. Version 1.5 Dell EM+S Intune Android Enrollment Guide Version 1.5 Copyright 2017 Dell Inc. All rights reserved. This publication contains information that is confidential and proprietary to Dell and is subject to

More information

CHI Easy Access: Register From on the CHI Network

CHI Easy Access: Register From on the CHI Network CHI Easy Access: Register From on the CHI Network Go to chieasyaccess.org and click "Register Now." You'll see the screen below. Your CHI Easy Access account is configured to use the same password you

More information

Duo Enrollment for DA Employees

Duo Enrollment for DA Employees Duo Enrollment for DA Employees Duo s Multi-Factor Authentication will be used to authenticate DA employees when using DA Portal, DA s Outlook Web Access (OWA), and DA s O365. It is RECOMMENDED to have

More information

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) What is it? Multi-Factor Authentication, or MFA, is a process that requires more than one type of authentication to gain access to a program. You have probably seen this with your bank or other secure

More information

CMS-i First Time Activation User Guide

CMS-i First Time Activation User Guide Download Soft Token Application (ios Application) Download Soft Token Application (Android Application) First Time Activation Soft Token Registration Version : 4.0 Last updated : 22 nd February 2019 alrajhicashbiz24seven

More information

Multi-factor Authentication Instructions

Multi-factor Authentication Instructions What is MFA? Multi-factor Authentication (MFA) is a security measure to confirm your identity in addition to your username and password. It helps in the prevention of unauthorized access to your account.

More information

Ayers Token User Manual

Ayers Token User Manual Ayers Token User Manual Last update: Prepared by: 13/03/2018 Ayers Solutions Limited 0 At Ayers, we strive to provide our customers a trading platform with highest security. That s why we have provided

More information

Device LinkUp Manual. Android

Device LinkUp Manual. Android Device LinkUp Manual Android Version 2.0 Release 1.0.0.2587 April 2016 Copyright 2016 iwebgate. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a

More information

User Guide Advanced Authentication - Smartphone Applications. Version 5.6

User Guide Advanced Authentication - Smartphone Applications. Version 5.6 User Guide Advanced Authentication - Smartphone Applications Version 5.6 Legal Notices For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S.

More information

RoboKind Tablet Apps

RoboKind Tablet Apps RoboKind Tablet Apps Installation and Operation Guide Contents Overview 1 Contents 1 Installing and Updating the RoboKind Companion App (ipad Only) 2 Using the RoboKind Companion App (ipad Only) 2 Using

More information

User Guide Advanced Authentication - Smartphone Applications. Version 6.1

User Guide Advanced Authentication - Smartphone Applications. Version 6.1 User Guide Advanced Authentication - Smartphone Applications Version 6.1 Legal Notices For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S.

More information

Duo Self-Enrollment Guide for Android Tablets

Duo Self-Enrollment Guide for Android Tablets Duo Self-Enrollment Guide for Android Tablets The Duo Mobile application provides an extra layer of security when it is incorporated into the login process for web sites such as uab.box.com. In addition

More information

User Help

User Help ginlo @work User Help 19 June 2018 Contents Get started... 5 System requirements for the ginlo @work app... 5 Recommended browsers for ginlo websites... 6 Supported languages... 6 Navigation in ginlo @work...

More information

MicroBloggingMD (MBMD) Support Documentation

MicroBloggingMD (MBMD) Support Documentation MicroBloggingMD (MBMD) Support Documentation Contents Index MBMD Mobile Device Installation 2 ios 2 Android 5 MBMD Configuration and Setup 8 MBMD Home Screen 11 MBMD Troubleshooting Matrix 12 Mobile Device

More information

HOW TO GET YOUR iphone UP AND RUNNING

HOW TO GET YOUR iphone UP AND RUNNING HOW TO GET YOUR iphone UP AND RUNNING 1 CONTENTS icloud CONTENT BACKUP PAGE 3 itunes CONTENT BACKUP PAGE 4 ACTIVATING YOUR iphone PAGE 5 STEP BY STEP ACTIVATION PAGE 6-9 HOW TO ADD AN EMAIL ACCOUNT PAGE

More information

User Guide. NetScaler Gateway Access

User Guide. NetScaler Gateway Access User Guide NetScaler Gateway Access Version: 1 Date: December 5, 2017 Facilitator Guide This guide has been produced by the ITS Learning Services Team. All reasonable precautions have been taken in the

More information

HOW TO GET YOUR iphone UP AND RUNNING

HOW TO GET YOUR iphone UP AND RUNNING HOW TO GET YOUR iphone UP AND RUNNING 1 CONTENTS ACTIVATING YOUR iphone PAGE 3 STEP BY STEP ACTIVATION PAGE 4-7 icloud CONTENT TRANSFER PAGE 8 itunes CONTENT TRANSFER PAGE 9 HOW TO ADD AN EMAIL ACCOUNT

More information

Multi-factor Authentication Instructions

Multi-factor Authentication Instructions What is MFA? (MFA) is a security measure to confirm your identity in addition to your username and password. It helps in the prevention of unauthorized access to your account. MFA authentication is typically

More information

Texas Division How to Login and Register for My IT Support and ServiceNow

Texas Division How to Login and Register for My IT Support and ServiceNow Texas Division How to Login and Register for My IT Support and ServiceNow Go to texas.mychiitsuppport.org. You'll see the screen below. My IT Support/ServiceNow is a national system and utilizes national

More information

Software Token Enrollment: SafeNet MobilePASS+ for Apple ios

Software Token Enrollment: SafeNet MobilePASS+ for Apple ios Software Token Enrollment: SafeNet MobilePASS+ for Apple ios Step 1: Open the Self-Enrollment email a. Open the Self-Enrollment email on your Apple ios phone. NOTE: If using a personal phone, open the

More information

QwickPAY Setup for Android

QwickPAY Setup for Android QwickPAY Setup for Android Note: you must have an email account setup on your Android device that allows you to send and receive emails before the QwickPAY application will work properly to send out Transaction

More information

Multi Factor Authentication

Multi Factor Authentication Multi Factor Authentication Nick Sherman The University of Toledo 11/28/2017 Introduction Two step verification is an additional security step that helps protect your account by making it harder for other

More information

How to Secure SSH with Google Two-Factor Authentication

How to Secure SSH with Google Two-Factor Authentication How to Secure SSH with Google Two-Factor Authentication WELL, SINCE IT IS QUITE COMPLEX TO SET UP, WE VE DECIDED TO DEDICATE A WHOLE BLOG TO THAT PARTICULAR STEP! A few weeks ago we took a look at how

More information

Copyright Samsung Electronics Co., Ltd. All rights reserved.

Copyright Samsung Electronics Co., Ltd. All rights reserved. CONTENTS Copyright 2014 Samsung Electronics Co., Ltd. All rights reserved. It is subject to Apache License, Version 2.0 (hereinafter referred to as the "License"). You may not use this file except in compliance

More information

The purpose of this document is to help you to get started with your ipad to access Lilly resources such as , calendar, Lilly apps and more.

The purpose of this document is to help you to get started with your ipad to access Lilly resources such as  , calendar, Lilly apps and more. The purpose of this document is to help you to get started with your ipad to access Lilly resources such as email, calendar, Lilly apps and more. The setup process will take about 30 minutes to complete

More information

BOCI Securities Limited Security Token User Guide (for Securities Account) Content

BOCI Securities Limited Security Token User Guide (for Securities Account) Content BOCI Securities Limited Security Token User Guide (for Securities Account) Content I. Activating your BOCI Security Token (P.2-6) II. Login your Online Securities Account with BOCI Security Token (P.7-8)

More information

Dell EMC OpenManage Mobile Version 2.0 User s Guide (ios)

Dell EMC OpenManage Mobile Version 2.0 User s Guide (ios) Dell EMC OpenManage Mobile Version 2.0 User s Guide (ios) Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION

More information

Android User Guide. for version 5.3

Android User Guide. for version 5.3 Android User Guide for version 5.3 Contents 1. Installation... 3 1.1. How to install Babelnet... 3 1.2. Enter Babelnet in the search field.... 3 1.3. Safety precautions when using Babelnet on your Android...

More information

Swyft Mobile for Saleforce TM. User Guide

Swyft Mobile for Saleforce TM. User Guide Swyft Mobile for Saleforce TM User Guide Last updated: May 2018 Welcome to Swyft Mobile for Salesforce! Swyft Mobile for Salesforce envelopes The Salesforce mobile app in a secure container on your device

More information

MFA (Multi-Factor Authentication) Enrollment Guide

MFA (Multi-Factor Authentication) Enrollment Guide MFA (Multi-Factor Authentication) Enrollment Guide Morristown Medical Center 1. Open Internet Explorer (Windows) or Safari (Mac) 2. Go to the URL: https://aka.ms/mfasetup enter your AHS email address and

More information

Remote Support Two-Factor Authentication

Remote Support Two-Factor Authentication Remote Support Two-Factor Authentication 2003-2019 BeyondTrust Corporation. All Rights Reserved. BEYONDTRUST, its logo, and JUMP are trademarks of BeyondTrust Corporation. Other trademarks are the property

More information

Dell EMC OpenManage Mobile. Version User s Guide (ios)

Dell EMC OpenManage Mobile. Version User s Guide (ios) Dell EMC OpenManage Mobile Version 2.0.20 User s Guide (ios) Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION

More information

<Partner Name> <Partner Product> RSA SECURID ACCESS. NetMove SaAT Secure Starter. Standard Agent Client Implementation Guide

<Partner Name> <Partner Product> RSA SECURID ACCESS. NetMove SaAT Secure Starter. Standard Agent Client Implementation Guide RSA SECURID ACCESS Standard Agent Client Implementation Guide NetMove Daniel R. Pintal, RSA Partner Engineering Last Modified: April 4, 2018 Solution Summary Secure Starter

More information

Contact: Wealth Passport Help Center

Contact: Wealth Passport Help Center Wealth Passport Mobile Version 1.0 Getting Started Guide Contact: Wealth Passport Help Center 888-635-5350 1 DOWNLOADING THE WEALTH PASSPORT APP iphone Download 1. Open the Apple App Store app on your

More information

Nextiva Drive The Setup Process Mobility & Storage Option

Nextiva Drive The Setup Process Mobility & Storage Option Nextiva Drive The Setup Process The Setup Process Adding Users 1. Login to your account and click on the Account icon at the top of the page (this is only visible to the administrator). 2. Click Create

More information

SAMSUNG PAY FNB CONNECT WITH US. X Y a [ Your Hometown Bank

SAMSUNG PAY FNB CONNECT WITH US. X Y a [ Your Hometown Bank SAMSUNG PAY FNB Your Hometown Bank CONNECT WITH US X Y a [ SAMSUNG PAY Samsung Pay lets you enjoy the great features, benefits, and rewards of your FNB Visa Debit card. Use almost anywhere you can swipe

More information

Registering an Android Tablet for Duo Two-Factor Authentication

Registering an Android Tablet for Duo Two-Factor Authentication University Information Technology Services Technology Outreach Registering an Android Tablet for Duo Two-Factor Authentication Duo is a two-factor authentication solution for campus community members.

More information

Mobile Banking App Guide (ios and Android Apps) Mobile Banking App Guide (ios and Android)

Mobile Banking App Guide (ios and Android Apps) Mobile Banking App Guide (ios and Android) Mobile Banking App Guide (ios and Android) Page 1 A safe and efficient way of accessing your People s Choice Credit Union accounts, paying bills Contents. 1. Mobile Banking using the People s Choice iphone

More information

Deployment User Guide

Deployment User Guide Deployment User Guide Version: 010319-2 Contents STEP 1: (Windows Users Only): Determine if your PC is running the 32-bit or 64-bit version of Windows. If you are not a PC user, please proceed to step

More information

Getting Started with Duo Security Two-Factor Authentication (2FA)

Getting Started with Duo Security Two-Factor Authentication (2FA) Getting Started with Duo Security Two-Factor Authentication (2FA) Table of Contents What is Two-Factor Authentication (2FA)?... 1 Why 2FA at Bates College?... 2 2FA Technologies... 3 Duo Protected Resources

More information

PrinterOn Embedded Agent for Samsung Printers and MFPs. Setup Guide for PrinterOn Hosted

PrinterOn Embedded Agent for Samsung Printers and MFPs. Setup Guide for PrinterOn Hosted PrinterOn Embedded Agent for Samsung Printers and MFPs Setup Guide for PrinterOn Hosted Contents Chapter 1: Introduction... 3 Overview: Setting up the PrinterOn Embedded Agent... 4 PrinterOn service prerequisites...

More information

Two-Factor Authentication Guide Bomgar Remote Support

Two-Factor Authentication Guide Bomgar Remote Support Two-Factor Authentication Guide Bomgar Remote Support 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are

More information

Dell EMC OpenManage Mobile. Version User s Guide (Android)

Dell EMC OpenManage Mobile. Version User s Guide (Android) Dell EMC OpenManage Mobile Version 2.0.20 User s Guide (Android) Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION

More information

User Guide for Client Remote Access. Version 1.2

User Guide for Client Remote Access. Version 1.2 User Guide for Client Remote Access Version 1.2 Table of Contents PAGE Introduction... 2 Microsoft Multi-Factor Authentication Introduction... 3-4 User Enrollment... 5-8 Accessing Remote Resources Windows

More information

Sync User Guide. Powered by Axient Anchor

Sync User Guide. Powered by Axient Anchor Sync Powered by Axient Anchor TABLE OF CONTENTS End... Error! Bookmark not defined. Last Revised: Wednesday, October 10, 2018... Error! Bookmark not defined. Table of Contents... 2 Getting Started... 7

More information

Set Up and Use Your Kiosk... 1

Set Up and Use Your Kiosk... 1 Kiosk User Guide Kiosk User Guide Contents Set Up and Use Your Kiosk... 1 Download the Application... 1 Enable Auto-Updates... 1 Technical Support... 2 Access the User Guide... 2 Report a Technical Problem...

More information

Device LinkUP + VIN. Service + Desktop LP Guide RDP

Device LinkUP + VIN. Service + Desktop LP Guide RDP Device LinkUP + VIN Service + Desktop LP Guide RDP Version 3.0 May 2016 Copyright 2016 iwebgate. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in

More information

GRS Enterprise Synchronization Tool

GRS Enterprise Synchronization Tool GRS Enterprise Synchronization Tool Last Revised: Thursday, April 05, 2018 Page i TABLE OF CONTENTS Anchor End User Guide... Error! Bookmark not defined. Last Revised: Monday, March 12, 2018... 1 Table

More information

Echidna Concepts Guide

Echidna Concepts Guide Salt Group Concepts Guide Version 15.1 May 2015 2015 Salt Group Proprietary Limited. All rights reserved. Information in this document is subject to change without notice. The software described in this

More information

Mobile App User Guide

Mobile App User Guide Download the Mobile App iphone and ipad To find our Freedom Credit Union Mobile App just scan the appropriate QR code to the right with your Apple device: iphone Download Or you can find it through the

More information

Mobile Android Guide for Users

Mobile Android Guide for Users Mobile Android Guide for Users Version 19.01 SP-WX-MBLAND-UG-201706--R019.01 Sage 2017. All rights reserved. This document contains information proprietary to Sage and may not be reproduced, disclosed,

More information

CMS-i First Time Activation User Guide

CMS-i First Time Activation User Guide Download Soft Token Application (ios Application) Download Soft Token Application (Android Application) First Time Activation Soft Token Registration Version : 1.0 Last updated : 25 th July 2018 alrajhicashbiz24seven

More information

Contents. Multi-Factor Authentication Overview. Available MFA Factors

Contents. Multi-Factor Authentication Overview. Available MFA Factors The purpose of this document is to provide National University student Single Sign-On users with instructions for how to configure and use Multi-Factor Authentication. Contents Multi-Factor Authentication

More information

Soft Token Replacement Guide

Soft Token Replacement Guide Soft Token Replacement Guide Soft Token Replacement Guide Page 1 of 15 2018-04-25 Are you replacing an old phone and need to setup Soft Token on your new phone? If your old phone contained your Soft Token

More information

Enrolling Devices in Duo

Enrolling Devices in Duo Enrolling Devices in Duo To use ArchPass, UGA s two-step login powered by Duo you will need to enroll a device with the Duo application. You can enroll any smartphone, mobile phone, landline phone or tablet.

More information

LogMeIn Rescue Getting Started with Two-Step Verification. User Guide

LogMeIn Rescue Getting Started with Two-Step Verification. User Guide LogMeIn Rescue Getting Started with Two-Step Verification User Guide Contents Two-Step Verification at a Glance...3 How to Enforce Two-Step Verification...4 How to Reset Two-Step Verification...4 How to

More information

Lab - Working with Android

Lab - Working with Android Introduction In this lab, you will place apps and widgets on the home screen and move them between different screens. You will also create folders. Finally, you will install and uninstall apps from the

More information

Sophos Mobile. user help. product version: 8.6

Sophos Mobile. user help. product version: 8.6 user help product version: 8.6 Contents About this help... 1 About...2 Set up on your device... 3 Enrollment steps for Android devices... 3 Enrollment steps for ios devices...3 Enrollment steps for Macs...

More information

Privileged Remote Access Two-Factor Authentication

Privileged Remote Access Two-Factor Authentication Privileged Remote Access Two-Factor Authentication 2003-2018 BeyondTrust, Inc. All Rights Reserved. BEYONDTRUST, its logo, and JUMP are trademarks of BeyondTrust, Inc. Other trademarks are the property

More information

Managed Access Gateway. User Guide

Managed Access Gateway. User Guide Managed Access Gateway User Guide Version 2.2 Exostar, LLC November 3, 2011 Table of Contents Table of Contents... ii Purpose... 1 Log-in to your MAG Account... 2 Additional MAG Login Options... 2 First

More information

Integrated for Océ Setup Guide

Integrated for Océ Setup Guide Integrated for Océ Setup Guide Version 1.2 2016 OCE-20160914 Equitrac Integrated for Océ Setup Guide Document History Revision Date September 14, 2016 Revision List New supported devices/card reader web

More information

Registering a Card and Creating an Account on

Registering a Card and Creating an Account on Installing MyCardRules The MyCardRules App is available for both iphones and Android phones. To install MyCardRules: 1. Search for the app in the App Store or on Google Play. 2. Follow the instructions

More information

Admin Mobile App (APP_102)

Admin Mobile App (APP_102) Admin Mobile App (APP_102) Feature: eschoolplus Admin Mobile App Target Audience: Building Administrators Overview of eschoolplus Admin Mobile App Developed for ios and Android, the eschoolplus Admin Mobile

More information

Mobile App. Member Guide.

Mobile App. Member Guide. Mobile App Member Guide. Contents How to download the Mobile App 3 How to upgrade to the new Mobile App 3 How to register for the Mobile App 3 The Homescreen 4 The Menu 5 Accounts 6 Transfer 8 Pay Member

More information

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) What is it? Multi-Factor Authentication, or MFA, is a process that requires more than one type of authentication to gain access to a program. You have probably seen this with your bank or other secure

More information

SurePassID ServicePass User Guide. SurePassID Authentication Server 2017

SurePassID ServicePass User Guide. SurePassID Authentication Server 2017 SurePassID ServicePass User Guide SurePassID Authentication Server 2017 Introduction This technical guide shows how users can manage their SurePassID security tokens that are compatible with SurePassID

More information

The University of Toledo Intune End-User Enrollment Guide:

The University of Toledo Intune End-User Enrollment Guide: The University of Toledo Intune End-User Enrollment Guide: Contents Enroll your Android device in Intune... 2 Enroll your ios device in Intune... 15 Enroll your Mac OS X device in Intune... 25 Enroll your

More information

3D SAFETY ANDROID APPLICATION AND TROUBLESHOOTING

3D SAFETY ANDROID APPLICATION AND TROUBLESHOOTING 3D SAFETY ANDROID APPLICATION AND TROUBLESHOOTING 3D Safety PO Box 650 Botany NSW 1455 T: 1300 663 195 F: 1300 663 495 www.3dsafety.com.au PHONE SETTINGS You may need to check that your phone will let

More information

BSE-SINGLE SIGN ON. For Brokers/ Banks/ Mutual Funds

BSE-SINGLE SIGN ON. For Brokers/ Banks/ Mutual Funds BSE-SINGLE SIGN ON For Brokers/ Banks/ Mutual Funds Contents Introduction:... 2 Features:... 2 Advantages:... 2 On-boarding process.... 3 SSO application Login Process... 7 Authentication via OTP... 7

More information

Welcome to United Bank - Mobile Banking!

Welcome to United Bank - Mobile Banking! Questions Welcome to United Bank - Mobile Banking! General Questions How much does this service cost? Is it secure? Which wireless carriers are supported? Do I need a text message or data plan? I'm not

More information

User Guide - ILD Parent mobile app Designed for parental engagement By Interactive Learning Diary

User Guide - ILD Parent mobile app Designed for parental engagement By Interactive Learning Diary User Guide - ILD Parent mobile app Designed for parental engagement By Interactive Learning Diary Summary The ILD Parent mobile app can be downloaded from the Apple, Android and Windows app stores using

More information

Secured by RSA Implementation Guide for Software Token Authenticators

Secured by RSA Implementation Guide for Software Token Authenticators Secured by RSA Implementation Guide for Software Token Authenticators Partner Information Last Modified: June 30, 2014 Product Information Partner Name Web Site Product Name Version & Platform Product

More information

Mobile Banking User Guide App for Android and iphone

Mobile Banking User Guide App for Android and iphone Downloading the App Simply open the App Store on your phone or device, search for Kansas State Bank or KS StateBank and select the App when it appears. Opening the App After you download the App, it will

More information

EasiShare ios User Guide

EasiShare ios User Guide Copyright 06 Inspire-Tech Pte Ltd. All Rights Reserved. Page of 44 Copyright 06 by Inspire-Tech Pte Ltd. All rights reserved. All trademarks or registered trademarks mentioned in this document are properties

More information

Managed Access Gateway. User Guide

Managed Access Gateway. User Guide Managed Access Gateway User Guide Version 3.0 Exostar, LLC April 20, 2013 Table of Contents Table of Contents...ii Purpose... 1 Log-in to your MAG Account... 2 Additional MAG Login Options... 2 First Time

More information

Duo Self-Enrollment Guide for ipads

Duo Self-Enrollment Guide for ipads Duo Self-Enrollment Guide for ipads The Duo Mobile application provides an extra layer of security when it is incorporated into the login process for web sites such as uab.box.com. In addition to using

More information

Introduction. Package Checklist. Minimum System Requirements. Registering Your Product. More Help

Introduction. Package Checklist. Minimum System Requirements. Registering Your Product. More Help Introduction Keep a watch on your family, pet, home or office 24/7, even when you re not there. Creative Live! Cam IP SmartHD gives you a live update on your phone, wherever you are. Get activity alerts,

More information

Paraben s irecovery Stick. v.5.5. Getting Started

Paraben s irecovery Stick. v.5.5. Getting Started Paraben s irecovery Stick v.5.5 Getting Started What s New! ios 10 Encrypted Backup File Support: Added support for importing ios 10 itunes backup files with known passwords. 2 Step 1. Disable Anti-Virus

More information

Payment Solutions MyCardRules. MyCardRules Mobile App. User Guide. Release 3.1

Payment Solutions MyCardRules. MyCardRules Mobile App. User Guide. Release 3.1 Payment Solutions November 27, 2017 Installing MyCardRules... 2 Registering a Card and Creating an Account on MyCardRules... 2 Logging In to MyCardRules... 2 Registering a Card... 3 Creating an Account...

More information

Google 2 factor authentication User Guide

Google 2 factor authentication User Guide Google 2 factor authentication User Guide Description: Updated Date: This guide describes how to setup Two factor authentication for your Google account. March, 2018 Summary ITSC is pleased to launch Two

More information

The faster way to contact AutologicLive

The faster way to contact AutologicLive The faster way to contact AutologicLive Downloading the App AutologicLive is available as a free download to all Autologic customers with an active support contract. It can be downloaded from: Google Play

More information

Axis Communications AB

Axis Communications AB Axis Communications AB Could not enable system health monitoring 11 Already added to AXIS Connect : 12 Incorrect credentials : 12 Onboarding stuck: 13 2 3 Download and install the latest version of AXIS

More information

Step by step guide to two-factor authentication in MYOB Advanced

Step by step guide to two-factor authentication in MYOB Advanced Step by step guide to two-factor authentication in MYOB Advanced September 2018 Version no. 1.0 Table of Contents Introduction... 3 Registration... 4 Standard registration process... 4 Two-factor authentication

More information

ShareSync Get Started Guide for Mac

ShareSync Get Started Guide for Mac ShareSync Get Started Guide for Mac ShareSync Overview ShareSync is a file backup and sharing service. It allows you to: Back up your files in real-time to protect against data loss from ransomware, accidental

More information

idenprotect Enrolment Walkthrough Apply Mobile

idenprotect Enrolment Walkthrough Apply Mobile idenprotect Enrolment Walkthrough Apply Mobile Version 1.0 draft, November 7th, 2017 This walkthrough describes how you can enrol your mobile device or a idenprotect PLUS Token as an idenprotect Device

More information

Anchor User Guide. Presented by: Last Revised: August 07, 2017

Anchor User Guide. Presented by: Last Revised: August 07, 2017 Anchor User Guide Presented by: Last Revised: August 07, 2017 TABLE OF CONTENTS GETTING STARTED... 1 How to Log In to the Web Portal... 1 How to Manage Account Settings... 2 How to Configure Two-Step Authentication...

More information

With the NemID Code app, you can use your NemID straight from your smartphone or tablet without handling your NemID code card.

With the NemID Code app, you can use your NemID straight from your smartphone or tablet without handling your NemID code card. NemID Code App NemID Code app is a supplement for your NemID. With the NemID Code app, you can use your NemID straight from your smartphone or tablet without handling your NemID code card. Whenever you

More information

VMware Horizon Client for Windows 10 UWP User Guide. Modified on 21 SEP 2017 VMware Horizon Client for Windows 10 UWP 4.6

VMware Horizon Client for Windows 10 UWP User Guide. Modified on 21 SEP 2017 VMware Horizon Client for Windows 10 UWP 4.6 VMware Horizon Client for Windows 10 UWP User Guide Modified on 21 SEP 2017 VMware Horizon Client for Windows 10 UWP 4.6 You can find the most up-to-date technical documentation on the VMware website at:

More information

SECURE2U. [Type text]

SECURE2U. [Type text] SECURE2U 1. What is Secure2u? Secure2u is a safer and convenient way to authorise transactions using Secure Verification and Secure TAC. This new feature is available only on the new Maybank app, which

More information

Embedded for Xerox EPA-EIP Setup Guide

Embedded for Xerox EPA-EIP Setup Guide Embedded for Xerox EPA-EIP Setup Guide 2016 XRX-EPA-EIP-20160315 Equitrac Embedded for Xerox EPA-EIP Setup Guide Document History Date Description of Revision Changes March 15, 2016 Updated for Equitrac

More information

AT&T Global Network Client for Android

AT&T Global Network Client for Android Version 4.1.0 AT&T Global Network Client for Android 2016 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual

More information