Connect You 35. With The World
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1 Connect You 35 With The World
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3 Connect You With The World 1 Contents Roaming Countries 4 Things You Should Know Before Traveling 12 Basic Troubleshooting While Abroad 14 How to Apply Freedom Planet 18 How to Select Network 19 Using Freedom Planet When Roaming Abroad 20 - Make a Call 20 - Contact AIS CALL CENTER While Abroad 24 - Check International Roaming Service Rates 24 - Check Balance 25 - Top Up 25 Fun Value Added Services 26 - Smart Roaming Menu 26 One Stop International Roaming Service - Data Roaming Service (3G/EDGE/GPRS) 27 - SMS Roaming Service 28 - MMS Roaming Service 28 - Call Barring Service 29
4 2 Connect You With The World Be Ready! before starting your journey Don't forget to check your documents and belongings! Adapter Air ticket / Passport / Visa Personal medicine Camera Better bring extra Refill Card, just in case : )
5 Connect You With The World 3 37 C Exchange your money 3 C Weather & Clothing Tablet PC Mobile phone & Hands-free Don't Miss! Apply for International Roaming Service and check for best-valued roaming package before you go. Save up to 88% Go to or call AIS CALL CENTER 1175.
6 4 Connect You With The World Roaming Countries Freedom Planet connects you with over 180 countries around the world. Country Country Code International Access Code Afghanistan Albania** Algeria** Andorra Angola** Arab Emirates Argentina Armenia Australia Austria Azerbaijan Bahrain Bangladesh Belarus Belgium Benin** Bhutan Bolivia Bosnia and Herzegovina
7 Connect You With The World 5 Country Country Code International Access Code Brazil Brunei , 095 Bulgaria Burkina Faso** Burundi** Cambodia , 007, 166, 179 Cameroon** Canada Central African Rep.** Chad** Chile China Colombia , 007, 009 Congo** Cook Is Croatia Cyprus Czech Rep Denmark Djibouti** Dominican Rep DR Congo** Ecuador Egypt El Salvador
8 6 Connect You With The World Country Country Code International Access Code England Equatorial Guinea** Eritrea** Estonia Ethiopia Faroe Is Fiji Finland , 990, 999 France French Polynesia Gambia Georgia Germany Ghana Gibraltar Greece Guam Guatemala Guernsey Guinea** Guinea-Bissau** Honduras Hong Kong , 002, 1968 Hungary Iceland
9 Connect You With The World 7 Country Country Code International Access Code India Indonesia , 007, 008, 009, 01017, 01018, 01019, 01000, 01010, Iran Iraq Ireland Isle of Man Israel Italy Ivory Coast Jamaica Japan , 0046, 090, 010 Jersey Jordan Kazakhstan 7 00, 810 Kenya , 005, 007 Kuwait Kyrgyzstan** Laos , Latvia Lebanon Liberia Libya** Liechtenstein Lithuania
10 8 Connect You With The World Country Country Code International Access Code Luxembourg Macao Macedonia Madagascar Malawi** Malaysia Maldives Mali** Malta Mauritania** Mauritius , 020, 030 Mayotte Mexico Moldova Monaco Mongolia Montenegro Morocco Myanmar Nepal , Netherlands Netherlands Antilles New Zealand Nicaragua Niger**
11 Connect You With The World 9 Country Country Code International Access Code Nigeria Northern Ireland Northern Cyprus Norway Oman Pakistan Palestine** Panama , 30 Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Romania Russia Rwanda** San Marino Saudi Arabia Scotland Senegal** Serbia
12 10 Connect You With The World Country Country Code International Access Code Seychelles Sierra Leone** Singapore , 021, 001, 008 Slovakia Slovenia Somalia** South Africa South Korea ,002 Spain Sri Lanka Sudan** Suriname Sweden Switzerland Syria** Taiwan , 009, 006, 016 Tajikistan** Tanzania Timor-Leste Togo** Tonga Tunisia Turkey Turkmenistan Uganda
13 Connect You With The World 11 Country Country Code International Access Code Ukraine Uruguay USA Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Is. U.S Wales Yemen Zambia Rep.** * - When making a call, you can use the + sign instead of pressing international access code. - If the call couldn t go through after using the + sign, you can alternatively use the international access code as listed above. ** These countries have only satellite-based networks. To use roaming service, you will need a handset which supports satellite-based system. Please read For more information on Maritime and In Flight services, please contact AIS CALL CENTER 1175 or
14 12 Connect You With The World Things You Should Know Before Traveling 1. One-2-Call! service may vary in each country depending on the network of the international roaming partner operators. Therefore, you should study how to use One-2-Call! service thoroughly before making your journey. You can check coverage areas, service rates, roaming packages, network of the international roaming partner operators, user instructions or other issues at: AIS CALL CENTER - While in Thailand, call While abroad press or dial , 24 hours, everyday callcenter@ais.co.th AIS and Telewiz shops throughout the country during business hours AIS Shop on 2nd floor of International Arrivals (between gate 6 and 7), Suvarnabhumi Airport. Open 24 hours a day, Tel The + sign can be used instead of pressing international access code of each country. It can be saved in the phone book for future use. 3. Always use the Keypad Lock button to prevent any unintentional call from your phone memory or any unauthorized use.
15 Connect You With The World Don t forget to change your phone if you are traveling to certain destinations such as These countries use a different mobile system. If your phone already supports 3G system, you don t have to worry as you can roam freely around the world. But don t forget to enable the 3G mode. If you wish to use your phone in a country with satellite-based system, then be sure to have a compatible handset. Useful Tips How to use your 3G handset in a country with 2G network. Since the service in Thailand is 2G, if your 3G handset does not function, try setting your mobile to connect with only 2G service (850/900/1800/1900). The setting procedure varies in each models. Example BlackBerry Menu > Manage Connections > Mobile Network Options > Network Mode > 2G or Menu > Option > Mobile Network > Network Mode > 2G iphone Setting > General > Network > Enable 3G > OFF
16 14 Connect You With The World Basic Troubleshooting While Abroad 1. In the case that your phone cannot connect to a local network, when you switch on your phone, you do not see any network carrier on the screen or it displays the warnings like This means that your handset cannot automatically connect to a local network. Solution: - Try selecting a network manually by going to Manual Network Selection; then, select a network you want to use. (See more on page 19) - If it still does not work, try moving to an other location and repeat the first step. - Remove the SIM card from your handset and insert it into another handset. If it works, then your handset may have a problem. Alternatively, insert another SIM card into your handset. If it works, then your SIM card may be damaged. - If your handset supports 3G service, try changing Network Mode to 2G. (see more on page 13)
17 Connect You With The World In the case that your phone is able to connect to a local network, but cannot make or receive calls. Solution: - Check your balance to see if you have enough credit for making calls. - Try making an outgoing call. Make sure that you and the person who is calling you have followed the correct procedure in making a call. 3. In the case that your phone is able to connect to a local network but cannot send SMS. Solution: - Check the Message Center Number settings on your handset. The format has to be Long Numbers (10 digits), or Message Center Number settings may vary in each phone. Please refer to your phone s user guide. Please read: If the problem cannot be solved, please feel free to contact AIS CALL CENTER 122# or , 24 hours, everyday.
18 16 Connect You With The World They don't understand you, right? Point it and show what you want! Toilet Airport Medicine Taxi Subway/ Sky Train
19 Connect You With The World 17 Beef Chicken Duck Pork Fish Shrimp Vegetable
20 18 Connect You With The World How to Apply Freedom Planet Free sign up! through multiple channels at your convenience. Sign up once and last forever without annual fee. 1. Press or press while in Thailand. 2. AIS CALL CENTER 1175, 24 hours a day, everyday 3. AIS and Telewiz shops throughout the country 4. One-2-call! eservice ( Important note : For One-2-Call! customer who does not sign up for Freedom Planet (International Roaming Service), AIS will sign you up for the service automatically while you are abroad (not include Laos, Cambodia and Malaysia). However, this automatic sign up will not activate Data Roaming Service (3G/EDGE/GPRS) in order to prevent fees that may happen from smartphone s automatic connection. If you want to apply for Data Roaming Service, please press 129 2#, Free! (Once you have activated the Data Roaming Service, you will be able to use such service both domestically and internationally. To cancel the Data Roaming Service, press 129 1# Free!
21 Connect You With The World 19 How to Select Network (You have 2 options) - Automatic Network Selection Just switch on your handset while abroad, it will automatically connect to an international roaming partner operator with the strongest signal at that moment. - Manual Network Selection Since each international roaming partner operator has different network coverage, value added service and international roaming package, you can manually select a network on your mobile phone. The Network Selection procedure may vary in each mobile phone models. Please refer to the phone s user guide. Example BlackBerry Menu > Manage Connections > Mobile Network Options > Network Selection Mode > Manual > select ( ) a network of your choice. or Menu > Options > Mobile Network > Network Selection Mode > Manual > select ( ) a network of your choice. iphone Setting > Carrier > select ( ) a network of your choice. Please read: The service may vary in each country depending on the roaming partner operators. Please check information and service rates before traveling at or AIS CALL CENTER While abroad, press 122# or call
22 20 Connect You With The World Using Freedom Planet Service When Roaming Abroad Make a Call There are 2 options in making a call in which you have to first choose a roaming partner operator that support such option. Option 1: Easy Calls by pressing + Make Easy Calls to any number around the world including numbers in other countries, numbers in the country where you stay and also numbers in Thailand. Press Example You want to call your UK friend, whose number is Press * ** * The + sign is used instead of pressing international access code. ** 44 is the country code of United Kingdom (UK).
23 Connect You With The World 21 Make Easy Calls to numbers in Thailand Just dial that number without having to enter the international access code or Thailand s country code. Press Example You want to call your friend s number Press You want to call your mom s number Press Please read: The service may vary in each country depending on the roaming partner operators. Please check information and service rates before traveling at or AIS CALL CENTER While abroad, press 122# or call
24 22 Connect You With The World Option 2 : Enjoy Worldwide Calls by pressing 131 Call back to Thailand or to other countries press 131 country code area code phone number # Hold the line and press answer when you hear the incoming call. 1 Press While in Japan, you want to call back home at number # 2 Caller Your processed, call will please be automatically hold the line. 3 For an incoming Holding call from abroad Ring Ring Ring Press answer Caller Receiver
25 Connect You With The World 23 4 You 5 have an incoming call from abroad, please wait for a moment. You will not be charged for receiving this call. Once the receiver answers the call, the system will link the call back and the caller will hear an incoming call showing number or Private Number. Then, press answer. Press answer 6 You can now enjoy talking with your loved ones. Hello Receiver Ring Ring Ring Caller Receiver Caller Please read: The service may vary in each country depending on the roaming partner operators. Please check information and service rates before traveling at or AIS CALL CENTER While abroad, press 122# or call
26 24 Connect You With The World For examples, while you are in USA, you want to call thai mobile phone number Press * or want to call to USA local number Press ** * 66 is the country code of Thailand ** 1 is the country code of USA Contact AIS CALL CENTER While Abroad Feel reassured like having a friend by your side in every journey 24 hours, everday. - Press Service rate Service rate is based on the Enjoy Worldwide Calls package. - Press Service rate Service rate is based on the Easy Calls package. Check International Roaming Service Rate, Free! You can easily check the roaming service rates of your destination countries during your stay in Thailand or even abroad. - Check roaming service rates of other destination countries. Press For example, Singapore. Press # - Check roaming service rates of the country you are currently visiting Press * You will receive SMS stating the roaming service rates of your inquired country.
27 Connect You With The World 25 Check Balance, Free! Check your remaining balance before using the phone. Press Top Up, Free! Don t let the fun end just because your credit balance has run out. 1. Top up by yourself while abroad - Top up with One-2-Call! refill card Press - Top up through One-2-Call! eservice ( 2. Top up by your friends with Friend Top Up Service Run out of credit balance? Ask your friends in Thailand to refill for you. Press Example You want your friend, whose number is , to top up for you. Press # That s it! Your friend in Thailand will receive SMS stating that you want him/her to top up 500 Baht* for your One-2-Call!. After your friend has topped up, you will receive SMS showing your new available balance. * Your friend can top up more than 500 Baht.
28 26 Connect You With The World Fun Value Added Services Enjoy a variety of services from Freedom Planet Smart Roaming Menu Press 111#, Free! (while abroad) Use only one number to check all international services such as.. Check for best-valued Data Roaming Packages Press Check for best-valued SMS Roaming Packages Press Check balance of current Roaming Package Press Check Roaming Service Rates Press Then, wait for SMS that will inform the details.
29 Connect You With The World 27 Data Roaming (3G/EDGE/GPRS) Send and receive data when roaming abroad. You will not miss any important contacts with many easy connecting channels such as sending-receiving s, surfing internet, uploading images, downloading informations and chatting online or through your BB. Go to the fullest of your journey. Important note of using Data Roaming (3G/EDGE/GPRS) The service rate of using data (3G/EDGE/GPRS) when roaming abroad is calculated based on the usage volume in KByte, 1 MB = 1024 KB. All Data Packages (3G/EDGE/GPRS) used in Thailand do not include any usage when roaming abroad. Smart Tip for Smartphone: Some smartphones will automatically transfer, send and update data like stock market information or weather forecasts. This can cause high data usage (3G/EDGE/GPRS). Therefore, we would like to recommend that, prior to traveling, you should carefully check your phone s instructions and sign up for the Data Roaming package for cost savings. You can check all best-valued packages at
30 28 Connect You With The World SMS Roaming Send and receive messages when roaming abroad. Text your feeling and send it to the one you care. To send SMS 1. Select Message or Mail 2. Select Write Message 3. Type your text message. (Maximum 160 characters in English or 70 characters in Thai per message) 4. Send to the number you want by pressing MMS Roaming Send and receive images and voice messages when roaming abroad. Share your precious moments by sending images, VDO clips or voice clips anywhere anytime. To send MMS 1. Select Multimedia Message 2. Select an images, voice clip or VDO clip that you want to share 3. Send to the number you want by pressing
31 Connect You With The World 29 Call Barring, Free! Incoming calls blocking service Traveling without any worry of being charged with unwanted fee by block incoming calls. How to use To activate barring all incoming calls while abroad, press To cancel barring all incoming calls while abroad, press Please read: The service may vary in each country depending on the roaming partner operators. Please check information and service rates before traveling at or AIS CALL CENTER While abroad, press 122# or call
32 30 Connect You With The World Know new friends along the trip Exchange s and phone numbers to keep in touch with each other. Name Tel Name Tel Name Tel
33 Connect You With The World 31 Name Tel Name Tel Name Tel Name Tel Name Tel
34 Note
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36 34 Connect You With The World
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