HOSTED VOICE STANDALONE SPEC SHEET

Transcription

1 IP PHONES CPE ACCESS OPTIONS EARTHLINK PROVIDED ACCESS NON-EARTHLINK ACCESS Existing qualified Legacy MPLS or Internet Access* o ADSL o DS1/T1 o Metro Ethernet o Ethernet over Copper (EoC) Cable Customer Provided Access (BYOB) * Circuit must terminate to router that supports Hosted Voice * Must be ordered separately Managed Router Managed Switch IP Phones Additional Charges may apply if existing CPE does not support voice Unmanaged Switch IP Phones Polycom VVX Aastra Polycom VVX Phones Feature HD Voice on all audio paths ( full-duplex speaker, handset, headset) 2 x 10/100/1000 Mbps Ethernet ports with PoE Supports up to 3 Color Expansion Modules Integration of Contacts and Call Lists with Distinctive Ringing Call Hold, Transfer, Three Way Calling & Call Waiting Phone to Phone Paging and Push to Talk Channels (Multicast) BLF (Monitored Extensions, Enhanced Call Parks) Energy Efficient Power Saving Features Dedicated RJ-9 headset port Hearing aid compatible to ITU-T P.370 & TIA 504A standards, ADA Section 508 Subpart B Compliant Electronic hook switch capable Aastra Business Phones Feature Full-duplex speakerphone Aastra Hi-Q Audio BLF (Monitored Extensions, Enhanced Call Parks) Phone to Phone Paging (Multicast) and Intercom Support Distinctive Ringing Call Hold Call Transfer HD Codec Support Call Waiting Three Way Calling Dedicated RJ-9 headset port

2 IP PHONES VVX illuminated programmable line keys 10 programmable soft keys Backlit 2.2 grayscale Screen (208 x 104 pixels) Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer 4-way navigation cluster with center select key VVX illuminated programmable line keys 10 programmable soft keys Backlit 3.5 color Screen (320 x 240 pixels) Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer 4-way navigation cluster with center select key VVX programmable soft keys Backlit 4.3 color touch screen (480 x 272 pixels) Tap and swipe simplicity on a desk phone Gesture based, multi-touch capable capacitive touchscreen Integrated support for Bluetooth 2.1 +EDR headsets and Hands free Profile (HFP) 1.0 Polycom Acoustic Clarity USB 2.0 Ports On-screen virtual keyboard Screen saver and digital picture frame mode VVX Color Expansion Module 4.3 in. LCD (480x272 pixel resolution) Color graphical user interface 28 multifunctional line keys configurable as call appearance, speed dial, Call Park/Pickup keys or monitored extensions Dual-color (red or green) illuminated LEDs for line status information 3 page keys for additional line appearances Aastra 6731i 6 Line Phone Two 10/100 Mbps Ethernet Ports with PoE Support 3 Line X 16 Character LCD Aastra Hi-Q Audio Up to 8 Programmable keys Aastra 6757i 9 Line Phone Two 10/100 Mbps Ethernet Ports with PoE Support 144 X 128 pixel backlit LCD Aastra Hi-Q Audio Up to 30 Programmable keys - expandable to 210 programmable keys o Up to 50 BLF keys per phone Integration of Contacts and Call Lists with Aastra 6739i 9 Line Phone Two 10/100/1000 Mbps Ethernet Ports with PoE Support Aastra HD Audio 640x480 Full Color Touch Screen Up to 55 Programmable keys - expandable to 235 programmable keys o Up to 50 BLF keys per phone Bluetooth Headset Support Aastra m675i Expansion Module Supported on Aastra 6757i and 6739i BLF (Monitored Extensions, Enhanced Call Parks) 20 Softkeys and 3 hard keys with LEDs provide access to 60 programmable keys

3 CORDLESS DECT IP PHONES Panasonic TGP 500 SIP Cordless DECT Access Point with 1 Cordless Handset Up to 5 additional Cordless Handsets supported per Access Point One 10/100 Mbps Ethernet Port 2.5mm Headset Jack on Cordless Handsets Up to 3 simultaneous call per Access Point DECT 6.0 Provides Cordless Range1 2.1 backlit LCD Line Status Indicator for Other Cordless Handsets Battery provides 5 hour Talk Time, 10 days Standby Wall Mountable All Handsets Share Same Phone Number Panasonic TGP 550 SIP Cordless DECT Phone (Base Unit) with 1 Cordless Handset Up to 5 additional Cordless Handsets supported per Phone Up to 3 simultaneous call per Phone (including the Cordless Handsets) Two 10/100 Mbps Ethernet Ports 2 2.5mm Headset Jack on Cordless Handsets and Base Unit DECT 6.0 Provides Cordless Range backlit LCD on Cordless Handset Line Status Indicator for Other Cordless Handsets Battery provides 5 hour Talk Time, 10 days Standby Wall Mountable All Handsets Share Same Phone Number 1 Range, coverage and voice quality depends on the local environmental conditions. 2 Single port is used for the phone. Computers require dedicated network connection

4 UNIFIED MESSAGING Standard Voic 50 MB Cloud Storage PREMIUM VOIC 100 MB Cloud Storage Group Mailbox Mobile Fuse Live Message Screening: Listen to Voic messages as they are being left Off Hours Greeting General Voic 50 MB Cloud Storage OPTIONAL UNIFIED FAX ADD-ON Dedicated Inbound Fax DID Fax Messages Delivered as PDF Faxes Forwarded via and/or stored on Storage Space is Shared Voic and Fax Messages General Features Access messages from Operator Assist Live Reply Reply by Voic Max Voice Message: 180 Seconds Archived Messages are Never Deleted Deleted Messages are Purged after 7 Days Customizable Greetings General Greeting Internal Callers Greeting Busy Greeting Extended Absence Greeting All Call Forwarded Greeting Max Greeting Length: 120 Seconds Message Flags Urgent Message Private Message: Prevents Forwarding of Message Future Message Delivery: Up to 1 Year Read Receipt Notification Options E- Mail Notification: Up to 50 Addresses Forward to Up to 1 Address Outdial Notification Urgent, Normal or All Voic s Options Out dial call to (1) domestic TN LD charges applicable Notification Scheduling Options TODDOW Only Holiday/Special Days not supported Optional Notification Delay Settings for Normal vs Urgent Messages (1, 2, 4, 8, 12 or 24 hours) Up to 99 Outdial Retry Attempts Delay Between Attempts: 1-60 Minutes Visual and Audible Message Indicator

5 FEATURE OVERVIEW Standard Seat Remote Worker Call Router Unconditional Call Forwarding Busy Call Forwarding No Answer Call Forwarding Selective Call Forwarding Unavailable Call Forwarding 5 MADN/MLHG Pilot Call Park Call Pickup Direct Call Pickup Group Call Pickup Caller ID Name Caller ID Number Outgoing Caller ID Blocking Do Not Disturb Extension Dialing Three Way Calling Anonymous Call Rejection Selective Call Acceptance Selective Call Rejection Permissive Dialing Distinctive Ring Account Codes Speed Dial HD Codec Support Unified Voic Standard Premium General (Add-On) General (Add-On) Find-Me/Follow-Me (Web) Click-to-Dial Remote Basic Reminder Calls Advanced Reminder Calls Call Jump Assistant (Desktop) Call Routing Schedules Outlook Integration Contacts Contact Groups Max Contacts Per Contact Group Call Me Widget Desktop Communicator Mobile Communicator

6 ADVANCED REMOTE WORKER FEATURES Mobile Communicator for Mobile Mobile Communicator for Desktop Supported Devices: Apple iphone 3GS and Apple ipad running ios 5.0 or above. Android OS v and above Supported OS: Windows 7 (SP1), Windows 8 (Desktop UI) 3, and OS X 10.7 and later Make and receive calls from your mobile phone using your EarthLink service Complete calls over WiFI or your mobile providers network In-Call Quality Monitoring warns you if you of a poor connection to switch between WiFI and the cellular network Pull calls to your Mobile Communicator for Mobile devices Supported if 1 call leg is active Switch an active calls from your Mobile Communicator to your mobile or office phone Music on Hold Access to Contacts Bluetooth Headset Support Call Forwarding Call Hold Do Not Disturb Integration with Unified Mailbox (Voic and Fax) Customizable Ringtones Business Group Contact Integration Favorites Contact List Video, Chat and Presence not supported at this time. Assistant Make and Receive Calls from your Computer using your EarthLink service Business Phone Number displayed on Outgoing calls Switch an active calls from your Mobile Communicator to your mobile or office phone Music on Hold Call Hold Call Transfer Three Way Calling Outlook Contact Integration 4 Business Group Contact Integration Favorites Contact List Customizable Ringtones Call Lists (Calls to/from Desktop Communicator Only) Local Call Recording Saved as WAV file Integration with Unified Mailbox (Voic and Fax) and Mobile Fuse Easy Access to Call Manager settings Login and Logout of Hunt Groups URL Protocol Handlers Video, Chat and Presence not supported at this time. Call Me Buttons Supported OS: Windows XP (SP2 or later), Windows Vista, Windows 7 or Windows 8 Supported Browsers: Internet Explorer 6.0 or above, Firefox 3.0 or above Integration with Corporate Directory Contacts (LDAP) Outlook Contact Sync Incoming Call Popup Answer call with Mobile Communicator for Desktop Forward call to a predefined number (Up to 5) Send Caller to Voic Quick launch of Toolbar Features Contacts Search contact list Search LDAP contacts Click-to-Dial Set Call Status Ring my phone Forward all calls to voic Forward all calls to other telephone number Find Me Follow Me Incoming Call Manager Manage call treatment rules Manage scheduler for call treatment rules TASKBAR FEATURES Message Waiting Notification Unheard/heard Messages Open Messages to review, listen, manage Graphical Buttons or Text Links that initiate a call to your line HTML Code Generated for embedding in a webpage or 6 Graphical Button Styles Long Distance Charges are applicable 3 The application remains Windows 7-style and therefore does not appear in the Metro UI and there is no visual notification of incoming calls/messages when in the Metro UI. Mobile Communicator for Desktop is not supported over a remote desktop connection (or other remote connection). 4 Outlook 2010 and 2013 Integration for Windows OS only. Contact integration supported on the native Mac Address Book

7 INBOUND CALL HANDLING Multi Line Hunt Group Virtual Pilot Number Routes Calls to up to 64 Hunt Group Members Option to Hunt when members are called directly Call Routing Strategies: Linear, Circular, Round Robin, Longest Idle, Ring-All Rings All will Ring Up to 32 members at a Time Members Can Login/Logout of Hunt Group Hunt on No Answer No Answer Timer: (s) No Answer Exclusion Timer: (s) Call Router Virtual number Ring Up to 32 Destination Numbers Simultaneous or Find Me/Follow Me Up to 120 seconds Up to 8 Schedule Periods 6 Custom Schedules 1 Holiday/Special Day Period 1 Catch-All Period Call Handling Rules Based on contact or group of contacts Route calls to MLHG Pilot Numbers, ACDs, Individual lines or external telephone numbers. Multiple Appearance Directory Number Virtual DID Number Up to 32 Members Incoming calls will simultaneously ring idle members Auto Attendant Up to 50 Menu Nodes Up to 10 Schedule Periods Up to 8 Custom Periods 1 Holiday/Special Day Period 1 Catch-All Period Customizable Menu Announcements 100 MB Storage for Audio Files Up to 5 minutes Per Announcement Recorded via a computer using or over the phone Upload Prerecorded Audio Files Using Supported Formats: G711 WAV (8-bit, ulaw / alaw, mono, 8kHz) 16-bit PCM WAV (16-bit, PCM, mono, 16kHz) Professional Recording Services Available Menu Tree Options: Transfer to Phone/Voic Dial by Extension and Dial by Name Menus Voic by Extension and Voic by Name Menus Replay Menu or Transfer to Other Menu Play Custom Announcements