ACN SERVICES Another great way to grow your business Movistar

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1 ACN SERVICES Another great way to grow your business Movistar

2 Worldwide Presence ACN is the largest direct seller of communications services in the world. A telecommunications pioneer for over 20 years. Millions of customers acquired in 23 countries and more to come being México the country number 24th

3 Worldwide presence > Leaders in Latin America A global telecommunications leader. 65% of their worldwide customers are from Latin America Presence in 26 countries over the world. Wide coverage service all over México More than 306 million of customers worldwide More than 20 million of satisfied customers in México

4 Smartphones and contract plans are taking over the market México has traditionally been a prepaid marketplace but smartphones and data usage are changing the world. Enormous market opportunity. Sales of smartphones and contract plans in Mexico have doubled YOY for the past 5 years. ACN is launching with Telefonica contract plans: 12, 18, 24 month service. Why? Contract plans are the wave of the present and future: better rates, connectivity and mobile devices. Join the smartphone and data market revolution!

5 Movistar s Gigamove mobile plan The most attractive plans in the market Spotify Premium Get a FREE Spotify premium license with any of these plans Universal SMS All text messages are only available nationwide Universal minutes The minutes are only valid for use in Mexico, United States and Canada. The longer the contract term, the lower the monthly rates and better the device selection. You can acquire a plan with cash instead of a credit card More savings in a mobile devices when the plan its payed with credit card

6 Exclusive Promotions Available only at ACNs Backoffice Remember to show your clients our attractive promotions Bigger opportunity to acquire new clients. Special prices over a selected option of mobile devices only valid for a limited time All promotions are based over mobile devices and not over mobile plans Remember to check the ACN Back office frequently for the most current Movistar promotions available

7 Movistar Portability Keep your existing mobile Telephone number! What is Portability? Company X Portability Portability service offers you: Change from one mobile company to another. Acquire new clients that wants to change to movistar. Its suggested that: That the client is close on ending his contract with the other mobile company. Fill out the Portability Request Form that appears in your Movistar Order Form Kit. *Portability its only valid for the moment with the acquisition of a new device (NO BYOD). ACN SERVICES MOVISTAR

8 Compensation Plan Exclusive for the acquisition of mobile devices clients TL ETL STL TC RD RVP SVP IBO Sponsor / Mobile Team Leader Executive Team Leader Senior Team Leader Team Coordinator Regional Director Regional Vice President Senior Vice President Open Line 30% 5% 5% 5% 10% 5% 5% 5% 1st Generation 5% 4% 4% 5% 2nd Generation 2% The Mobile Customer Acquisition Bonus of 30% is paid to the IBO who acquired the mobile customer. The Mobile Customer Acquistion Bonus is paid based on the CV of the Mobile Plan selected by the Customer

9 Mobile Comissionable Value Based over the selected Plan selected by the client Client Acquisition Mobile Bonuses Payed directly to the IBO who acquired the client 30% over the value mentioned in this table For Portability please consider: Movistar Plan Gigamove 1 CV Terms Comissionable Value 18 months $ months $750 There is NO comission payments when the portability process its done from a prepaid Movistar to a postpaid Movistar. This comisssions are only applicable when portability process is made within different mobile companies.

10 Steps for a succesful process An easy to follow process Client selects the device the plan or promo IBO download the Movistar Order Form Kit with Client information IBO mails the Forms and documentation directly to ACN IBO offers available, plans, promos and devices ACN validates and submits order forms All information gets deliver direclty to Movistar Receives and validates documentations Communicate credit terms and conditions to ACN (And then ACN to the client) Client proceeds with the payment Movistar activates the service Client receives mobile device Movistar ships the mobile device directly to the client.

11 Steps for a succesful process Activity ACN validate order forms & required personal documentation ACN submit order and personal documentation to Telefonica. Telefonica validate the order, personal information and communicate credit terms and conditions. ACN present credit terms and conditions to the Customer Customer comunicate if accepts credit Terms and conditions Telefonica confirm payment receipt and activates the service Telefonica delivers the mobile device directly Timing 24 hours 4 hours 72 hours 24 hours 72 hours *Pursuant to the ACN Mexico Policies & Procedures, customers/applicants must complete and sign their own order forms and applications. IBOs may assist their customers/applicants with the forms.

12 Track your Mobile Devices order status Available at ACNs Backoffice Check the status of any active order Better follow-up for you and your clients ACN will be communicating via this backoffice the status or additional documents or information needed for the process Discover when your client service has been successfully activated

13 Status Definitions Possible order status that will appear in your Back Office STATUS REASON CODE DEFINITION ACTION REQUIRED Incomplete Order Received Order has been received by ACN No action required at this time Incomplete More Info Requested Additional information required in order to validate paperwork Please call IBO Service Desk at?? to provide additional information required. Incomplete In Credit Check Order has been submitted to Telefonica and is awaiting credit check results No action required at this time Incomplete Presenting Terms and Conditions ACN is in the process of presenting the Terms and Conditions of Movistar No action required at this time, however you may wish to follow up with the Service to the IBO/customer customer to assist with finalizing the order Incomplete Customer Cancelled Customer has declined the Terms and Conditions and does not wish to proceed Should the customer wish to activate the service in future, a new order will be with Telefonica service required Incomplete Awaiting Payment Customer has accepted Terms and Conditions and has been advised on how to Please remind customer to make payment in a timely fashion. Customer make payment. Payment is required within 30 days of acceptance of Terms volumes do not count for qualifications until payment successfully received and Conditions Incomplete Payment Received Customer has successfully paid for Movistar service. Device activation is in progress No action required at this time Incomplete Device(s) Shipped Movistar has shipped all devices associated with the order to the Customer No action required at this time Incomplete Device(s) Received Customer has received all devices associated with his order No action required at this time Complete Active The customer's service has been successfully activated No action required at this time. Volumes are now counting for qualifications Purged Deactivated

14 DISCOVER A DIFFERENT WAY TO GROWTH YOUR BUSINESS MOVISTAR SHARED, LIFE IS MORE

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