ERICSSON MX-ONE Communication Organizer 3.0

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1 ERICSSON MX-ONE Communication Organizer 3.0 With today s increasing demands for higher productivity and lower costs, everyone can use a hand. Ericsson Enterprise is here to help with Ericsson MX-ONE Communication Organizer. Your staff will be able to obtain the communication tools they need, while increasing efficiency and lowering operating costs with an integrated IT solution. At the core of the application solution is Communication Organizer. It is composed of two components: Communication Organizer Server and Communication Organizer Applications.

2 Communication Organizer Server: Flexible configurations from single-phone system installations to advanced distributed systems Enables unique directory configurations for each customer based on Microsoft s Active Directory Activity Management (presence and preference information) Server-based Exchange and Domino Server integration with add-ins Instant messaging Server-based call log Security (directory access, data encryption) Management tools (for operation and maintenance) Interfaces with messaging solutions Interfaces with external systems Mobile Location Server for setting active presence information Interfaces with LDAP directories Communication Organizer Applications: Provides business class telephony functionality Directory search (corporate, personal, external, LDAP) Presence setting and display Preference control (voice, IM, or ) Localized applications Several end-user communication applications: Personal Assistant-PC (VoIP softphone) Personal Assistant-Web (browser-based) Operator Assistant (IP-enabled operator) Exchange/Domino integration An Essential Component of Ericsson MX-ONE Integrating your communication needs with your IT environment lowers your TCO. Communication Organizer Server uses Microsoft s Active Directory, server-based solutions, and IP-enabled solutions (soft client and operator), reducing hardware costs while increasing flexibility and accessibility. And with Communication Organizer Applications, you have the freedom to decide which applications best suit your needs. Regardless of your choice, the users have access to similar functionality and can control their communication needs from any of the applications. Increasing Efficiency With Communication Organizer, staff can: Improve their availability to customers and colleagues. Decide how they communicate (voice, IM, ). Reply to queries efficiently. Keep user information up-to-date. Eliminate the need to memorize contact information. Communication Organizer Server Provides access and information to features offered by the applications. Directories A corporate directory contains information pertinent to subscribers and their extensions. You can customize your database content with user-defined fields. Directories accessible from the applications include: corporate directories, personal contacts and LDAP directories. Business Class Telephony The Communication Organizer Server features an interface for applications in providing business class telephony. Activity Management When an incoming communication request is received, user preferences assist the communication system in finding the appropriate user. Activity, also known as presence status, refers to what the user is doing at the time working, attending a meeting, eating lunch, etc. Preference determines how communications (voice, instant messaging or ) are established for each activity type. The user can set up multiple find-me orders with each order defining the devices to call, the duration of ring signals, whether call screening will be activated, etc. Messages can be sent via IM from Communication Organizer, as text messages to mobile phones or as e- mail. Activity and preference information is displayed on the clients within Communication Organizer. An activity for a user can be set in a number of ways from Personal Assistant-PC, Personal Assistant-Web, Operator Assistant, scheduled in Outlook or Notes, with the team function (monitor feature), and with the Mobile Location Server. Instant Messages Text-based instant messaging is available and features multiple parties (chat), predefined messages and format conversion as needed (PC, SMS, ). Contact Lists Users create lists of people users frequently contact. A contact list shows the current activity and the preferred method of communication for each person on a list.

3 Server-Based Exchange/Domino Integration Add-ins are used to integrate with Exchange and Domino. One function allows users to associate activities in calendar appointments. And with the Communication Organizer toolbar, users can: Launch Personal Assistant-PC. View online statuses of senders. Start IM sessions. Reply and forward s via IM. Initiate calls to senders. Display contact lists. Server-Based Call Log The call log is shared between the Personal Assistant-PC and Personal Assistant-Web applications. The calls can be sorted with a single mouse click. Security Directory Access: For directory update requests, the Communication Organizer Directory API requires the client applications to supply a valid time-based security token. Sensitive data is encrypted. Network Transport: Both SSL and IPSec can be enabled. Interfaces Ericsson Open Application Server: An interface for client applications that relays third-party call control requests and receives extension statuses from the MX-ONE Telephony System. Mobile Location Server: Retrieves mobile device location data from a Mobile Location Server in a mobile operator network to set presence status. VSI: Provides interface for sending and receiving VIM (Message Diversion) requests with MX-ONE Messaging. LDAP: Provides an open interface for searching for and retrieving entries on an LDAP directory server using the standard LDAPv2 or LDAPv3 protocols. CAAPI: Call accounting applications can import directory data on a scheduled basis from a single point-of-entry. Ericsson MX-ONE Communication Organizer Operator Assistant 3.0 With Ericsson MX-ONE Communication Organizer Operator Assistant you have a professional interface to your customers where inquiries are handled proficiently by instantly supplying switchboard operators with the information they need. This powerful and easy-to-use application can be adapted to the personal preferences of any operator, further enhancing productivity. Switchboard operators have all the tools necessary at their fingertips to ensure customer satisfaction, including call handling, directory access and activity management integrated into a single PC interface. An Essential Component of Ericsson MX-ONE Ericsson MX-ONE Communication Organizer Operator Assistant provides the ultimate in fast, flexible and powerful call handling. Ericsson MX-ONE Communication Organizer Operator Assistant can also be equipped for use by visually impaired operators by adding a speech synthesizer and/or Braille keyboard. Key Benefits Ericsson MX-ONE Communication Organizer Operator Assistant offers many benefits that directly address the business needs of today s enterprises: Prompt location of people for quick processing of calls IP-based for flexible configurations and reduced hardware costs Activity management handling Instant message capability for communication with other Communication Organizer users Rapid learning curve; new operators learn this application faster than traditional consoles. Fast, efficient call handling allows callers to reach the right person the first time. Improved caller service for increased customer satisfaction Access to all directory information Progressive searches for all directory search fields User-customizable workspace External directory read access using LDAP V3 The Power of Corporate Communications for Your Business In addition to VoIP, Ericsson MX-ONE Communication Organizer Operator Assistant provides easy access to a wide range of Ericsson MX-ONE features. Ericsson MX-ONE Communication Organizer Operator Assistant is the most powerful application in our Communication Organizer suite. Operators are given more privileges than others and more information is presented to make call management as efficient as possible. Features Subscriber Search Search window field customized to suit each operator s preferences Combined search of multiple directory fields Alternative spelling search of subscriber names Progressive search in all fields

4 All directory data fields can be searchable Search by keyword (unlimited number of keywords per subscriber) Search for subscribers in same department or room, and with same keyword External directory search using LDAP access Changes in directory databases immediately available to operators Subscriber Display All details from a directory entry for a subscriber available at a single touch of a key Confidential data presented for operators having the appropriate privileges Photo display of subscribers when required Activity Handling Notepad for message-taking during calls Single-key activation for details, messages and activity management screens Set activities for users or groups of users. Presentation of return-times on search screen Messages can be printed or ed (through MAPI) to GSM/SMS or other mail systems. Absence times entered from external applications (e.g., MS Outlook) are maintained in the Communication Organizer system. Call Handling Single-key access for normal call handling: Answer Extending Call splitting Serial marked calls Parking End-to-end DTMF Intrusion Call retrieve Call offer Console present/absent marked Page Privacy (mute) Manual ring Identification request Conference Automatic or manual answer selection Automatic or manual extend selection Detailed display information for parked calls (manage up to six calls on hold) Usability Menu bar access for mode settings and other features Easy/view icons for all calls, messages and activity information The following items can be customized by each operator: Screen size (if used in combination with other applications) Font, size and color Function key assignment Search delimiter Name display order, in left and right display boxes Department search display order Contents of directory window Typing speed Profiles for operators that can be used to limit access to confidential information Context-sensitive online help Interaction Read access to external directories using LDAP V3 interface. Operators can search both the Communication Organizer directory and other LDAP servers. Ericsson MX-ONE Communication Organizer Personal Assistant-PC 3.0 With Ericsson MX-ONE Communication Organizer Personal Assistant-PC you can make and receive calls directly from your PC just as easily as from your office phone. All you need is a connection to your corporate network. An easy-to-use graphical interface with plug-and-play functionality provides business class telephony along with access to your corporate directory, and allows you to manage your personal number profiles and activity information. An Essential Component of Ericsson MX-ONE For organizations looking to prepare for future convergence technologies while leveraging existing communication assets, Ericsson MX-ONE Communication Organizer Personal Assistant-PC is the perfect solution. With Ericsson MX-ONE Communication Organizer Personal Assistant-PC, our commitment to feature-rich solutions continues. Key Benefits Communication Organizer Personal Assistant-PC offers many benefits that directly address the business needs of today s enterprises:

5 Enables a mobile workforce by allowing employees to work effectively in the office, at remote locations or from home using the same extensions and businessclass telephony features. Lets employees manage their means of communications based on specified activities, and choice of format and device for communications. Improves productivity by providing single-source access to telephony, directories and messaging features Click-to-dial calls just click the name of the person to be called. Single-number access enhances communications between employees and customers regardless of location. Hotkey dialing from other applications Instant messages to any other Communication Organizer user Reduces costs by centralizing administration, reducing the number of desktop phones and reducing internal traffic to operators, thus greatly improving the level of service offered to customers and external callers. Strengthens customer loyalty with effective communication tools, allowing employees to be more efficient and responsive to customer demands. Mobile phone control via Bluetooth interface The Power of Corporate Communications in Your PC Communication Organizer Personal Assistant-PC is a software-based IP phone. In addition to VoIP, it provides easy access to a wide range of Ericsson MX-ONE Telephony Server features. Now employees can stay connected whether working in the main office, at a branch site or at remote locations, or even from home via a VPN connection. Using IP telephony over a corporate LAN/WAN allows employees to access the same features as if they were in the office, while reducing telephone charges. Communication Organizer Personal Assistant-PC, a Microsoft Windows-based client application, provides the following functionality: VoIP Activity management Monitor feature (Administrative Assistant) Business class telephony Support of an array of directories to search and dial Instant messaging Intelligent routing of calls Presence, location, calendar, activity-driven Based on preferred communication type: Voice, IM, or Contact list management Server-based calendar integration with Exchange/Outlook and Domino/Lotus Notes Add-ins for access to PA-PC features directly from Outlook and Notes Call log Activity Management Communication Organizer Personal Assistant-PC supports activity management. This feature allows users to set their preferred means of communication (voice, IM, ) based on their presence information (working, meeting, out of office, etc.). Administrative Assistant Monitor Feature Answering and handling management s communications is made easy through Ericsson MX-ONE Communication Organizer Personal Assistant-PC. Through an extended dialog interface, Administrative Assistants can monitor up to 30 extensions and answer incoming calls through an Ericsson MX-ONE Telephony System extension. The Administrative Assistant is also able to set, change or delete activity information for a monitored person with a single easy to-use interface. Business Class Telephony Features: Make call Answer call Hang up call Set/Cancel callback Call forwarding (follow-me) Hotkey dialing Last number redial Transfer call Conference call Hold/retrieve call Message waiting indication Phone diversion indication DTMF (tone) sending Handle multiple calls Call log/call list Call status display Volume control Monitor (Administrative Assistant) Activity management Secure log-on to gatekeeper Search and Dial from Directories With Communication Organizer Personal Assistant-PC and directory integration, users always have access to the following directories: corporate, Outlook or Lotus Notes personal contacts, and LDAP directories. Users can easily search by first or last name. Calls are made with click-and-dial just click the name of the person you want to call or press the Enter key after highlighting an entry.

6 Exchange/Domino Integration Available integrated features with Exchange/Domino: Calendar add-in: Drop-down menu in calendar allows selection of appropriate activity. Communication Organizer Server automatically sets the selected activity for an appointment; recurring appointments are supported. Toolbar: Launch Personal Assistant-PC Communication Organizer online status for sender Start IM session with selected sender Reply to received via IM Forward via IM Initiate call to selected sender Show contact list (buddy list) Capacity Only one instance of Ericsson MX-ONE Communication Organizer Personal Assistant-PC can be running at a time on a PC. Up to six simultaneous calls are supported. A list of the 10 last-dialed numbers is maintained. Results of progressive directory searches are limited to 100 entries. Up to 100 calls are logged in the call log/call list Ericsson MX-ONE Communication Organizer Personal Assistant-Web 3.0 Ericsson MX-ONE Communication Organizer Personal Assistant-Web is about making information accessible to everyone. With this browser-based solution, there is no need to deploy and administer client applications. Ericsson MX-ONE Communication Organizer Personal Assistant- Web provides business class telephony along with access to corporate directories, and allows users to manage their personal number profiles and activity information. An Essential Component of Ericsson MX-ONE For organizations looking to prepare for future convergence technologies while leveraging existing communication assets, Ericsson MX-ONE Communication Organizer Personal Assistant-Web is the perfect solution. With Communication Organizer Personal Assistant-Web, our commitment to feature-rich solutions continues. The Power of Corporate Communications from Your Browser Communication Organizer Personal Assistant-Web is a browser-based solution that provides easy access to a wide range of Ericsson MX-ONE Telephony Server and Communication Organizer business features. Your inhouse, remote, mobile and home office workforce will be empowered with directory accessibility along with a host of business features from the Internet Explorer or Netscape browser interfaces. Key Benefits Ericsson MX-ONE Communication Organizer Personal Assistant-Web offers many benefits that directly address the business needs of today s enterprises: Enables a mobile workforce by allowing employees to work effectively in the office, at remote locations or from home using the same extensions and businessclass telephony features. Lets employees manage their means of communication based on specified activities, and choice of format and device for communications. Improves productivity by providing single-source access to telephony, directories and messaging features. Click-to-dial calls just click the name of the person to be called. Single-number access enhances communications between employees and customers regardless of location. Reduces costs by centralizing administration, reducing the number of desktop phones and reducing internal traffic to operators, thus greatly improving the level of service offered to customers and external callers. Strengthens customer loyalty with effective communication tools, allowing employees to be more efficient and responsive to customer demands. Customizable, user-friendly GUI Enables companies to publish real-time corporate-wide phone directories on their networks (intranets) or publish the service on their external Web pages (Internet) as an added service to their customers. Does not require client set-up. Installation and administration tasks are limited to the server. Business Class Telephony Features: Make call Answer call Hang up call Set/Cancel callback Call forwarding Last number redial Transfer call Conference Park/Retrieve call Phone diversion indication DTMF (tone) sending Handle multiple calls

7 Call log/call list Activity management Call status display Features Able to search the Communication Organizer corporate directory, Outlook personal contacts on Exchange and LDAP-compliant directories Displays images stored in the Communication Organizer directory Schedules activities including recurring activities Manages location activities (in office, out of office, home) Defines profile call sequence, including profile naming, how long to call each device and call screening Localization (translation into local language) by distributor/customer Customization of GUI by distributor/customer User-customizable search features. Users can decide what they want to search for (e.g., name, number, ID, keyword, etc.). Personal options include device to call from (Free Seating), language, items to display in search results, etc. Associate profiles with activities: Preferred communication: Choice of voice, IM or e- mail Call sequence name: Voice profile to be used Message profile: Specifies where the IM should go PC, SMS or Diversion: Determines if message diversion should be used Communication Organizer Client Hardware and Software Specifications: Microsoft Windows 2000 and Windows XP Applications: Operator Assistant: Pentium IV 1GHz 20 MB Hard Drive 512 MB RAM Minimum 1024x768 SVGA monitor Network card and TCP/IP network protocol IP telephone for voice communications PA-PC: Windows-compatible full duplex sound card. USB, full duplex headset with microphone is recommended Bluetooth integration supported for Bluetoothenabled devices Standards supported H.323 ESSP (Ericsson Supplementary Service Protocol) G.711, G.723, G.729a and G.729ab coder/decoder (codec) PA-Web: Browser: Microsoft Internet Explorer 5.5 or later, or Netscape 7.1 or later Compatible Java Virtual Machine No client-side installation Technical Information Communication Organizer Server Hardware and Software Specifications: Microsoft Windows 2003 server, Standard Edition Uses Microsoft Active Directory Compatibility Ericsson MX-ONE Communication Organizer is compatible with: Ericsson MX-ONE Telephony System 3.0 Ericsson MX-ONE Manager Identity 3.0 Ericsson MX-ONE Messaging 4.1 Exchange Server 2000 and 2003 Domino Server 6.x LDAPv2 or LDAPv3 Directory Servers Mobile Location Server

8 Ericsson Enterprise AB SE Stockholm EN/LZT RB Ericsson Enterprise AB, 2006 Subject to alterations without notice. Produced in Sweden on Eco-labeled paper XGS ComPrint