The. Guide. for O2 business Q V

Transcription

1 The Guide for O2 business Q V

2 Q1 from Daisy Distribution! Welcome to Quarter 1 Welcome to 2017 and a Happy New Year to you and all your teams. The last year brought much in terms of change not only within the industry, but across the world. The UK s vote to leave the European Union, Donald Trump s accession to the White House and the continued conflicts across the world have all lead to disruption and unrest the effects of which are yet to be fully felt, but closer to home there have been equally momentous developments. BT finally completed its acquisition of EE and has already set about driving change and improvements through the business; O2 s merger with Three (Hutchison) was vetoed by the European Commission leaving it exploring other options; Ofcom ordered the separation of BT and Openreach while we ourselves announced the intent to acquire of Alternative Networks adding to the Group s IT and Telecoms competencies. It is in this area that I would like to concentrate in sharing with you our plans for 2017 and the strategy to enhance our partners businesses by using our own capabilities alongside your own. In essence we have a portfolio of products that address business digital advancement, categorised by three distinct proposition areas: enabling an Agile Workforce to work wherever and however they like; ensure the business is constantly Connected and Protected safeguarding it and the data held within it against threat; and providing an Always On Infrastructure giving customers the peace of mind that there is a resilience and robustness to their network. Within these proposition areas there are 12 solutions that satisfy most typical SMB business requirements and it is here that I want to focus in detailing how we propose to deliver these solutions to partners. There are some that are packaged, commissionable solutions that partners can take today and sell through into their customers; others where product specialists from within Daisy can support partners in their delivery; and the option of where a partner does not want to sell these that we can do so on their behalf. Equally we are aiming to get to a position where we can offer partners the full choice of how these products are delivered to a customer: on a network bill; on a Daisy bill; or on a partner s own bill under reseller terms. This year is, I believe, pivotal to partners taking the next step into evolving as Digital providers and securing their futures through having multiple touchpoints with customers and at Daisy we are more committed than ever to be working with partners to enable them. We are blessed in having relationships with EE, O2, Virgin Media Business and Vodafone as well as our own internal Daisy partnership and I know that all our partners share this vision of being a single provider of multiple solutions. All that remains is to wish you all a happy, successful and prosperous New Year and to offer you every support and assistance in making 2017 the best yet Latest News Handset Prices Partner Marketing Support Small Biz Business Shared Voice Tariffs Mobile Broadband Roaming O2 Travel Rest Of World Pass Tu Go Microsoft Office 365 Digital Apps Landline Business Broadband Fibre Out of Bundle Dave McGinn Resigns Legacy 2

3 O2 Latest News O2 Commercial Terms 105 SMALL BIZ NEW CONNECTION BONUS* Following changes made to O2s commercial model Daisy Distribution has made some changes to its own proposition to take effect from 3rd January Research shows that revenues generated from new business joining onto the O2 network are falling, with 80% of all new connections being made onto a 19 average monthly tariff. However, at the same time customers are investing in data with 80% of current new business customers taking a 2GB data package, but many requiring a higher data allowance as their business circumstances change. These statistics are the basis for O2s connection bonus reinvestment which reflects the need to move customers up the tariff ladder while affording them the data allowance that their usage behaviour demands. Connection Bonus A new connection bonus of 50 will be payable on all Small Biz tariffs where 10+ are connected in a calendar month. Where a partner connects 25+ new in the same calendar month the connection bonus will increase to 75, payable back to connection 1. In addition a 30 tariff bonus will be payable on all Small Biz tariffs of and above taken at the point of new connection, where a 3GB and higher data allowance is taken. Qualifying tariffs are those illustrated**. Revenue share payable on the Small Biz tariffs will remain at 40% which if the average new business customer spend increases from the current 21 average to the new target equates to a further revenue advance. The Small Biz Shared Data tariff at also attracts the 40% revenue share, but no other bonuses will apply to it. SIM Only and Mobile Broadband tariff revenue share has reduced to 33% for new connections and customers upgrading onto these plans. Both are excluded from the volume bonus matrix and will not attract any revenue share advance. Connections made onto the legacy Sharer plans and Pay As You Use tariffs will be paid at the standard 40% revenue share but will not be applicable for any bonus and will not towards the 10+ and 25+ volume thresholds. PARTNER COMPARISON GRID*** An illustration of the new proposition demonstrates the value to a partner in moving the customer just one step up the tariff ladder assuming only the first 10+ bonus threshold is achieved. BCAD SUBMISSIONS In addition to these changes there are the changes to the rules concerning the acceptance of BCADs requesting additional funding. Requests which fall into the following criteria will NO LONGER be accepted: Deals of less than 30 ARPU where there are fewer than 15 connections Deals using the SIM Only proposition All other Small Biz deals where there are fewer than 100 connections with an ARPU of no greater than 5 of the line rental subscription value o e.g. Small Biz 3GB 29 * 50 where the average spend per user does not exceed 34. MaaS 360 Adding to its Digital portfolio, O2 has launched Maas360 mobile device management. MaaS360 empowers a fully flexible working approach, enabling staff to work from wherever, whenever with the peace of mind that their devices are secured and protected, controlled from a single place that allows you or your customer to see, manage, report and control the fleet. Selling at 3.40 per license per month for a combined device and threat management solution, the application is available comes in three standalone flavours: Mobile Device Management; Mobile Threat Management and Secure Productivity Suite. Mobile Device Management safeguards devices against loss and theft, Mobile Threat Management protects against malware and other electronic threats and Secure Productivity Suite provides a solution for the protection of data held on the mobile device in the event of loss or theft, however it is the ability to combine the Mobile Device and Mobile Threat Management into one deliverable that makes this solution most appealing. MaaS360 is suitable for mobile estates of any size and receives a 15% revenue share as well as a 20 Digital product bonus for licenses of 2.50 MRC and above connected to a minimum 12 month contract term. Love Your Customer O2 s Love Your Customer programme continues to be a cornerstone of its strategy with demonstrable evidence between a happy customer and their likelihood to remain, buy more and recommend. The Customer Contact Strategy that underpins the whole programme and offers a wealth of expertise and assets can be found at co.uk/partnerdownloads. Terms and Conditions Please ensure you familiarise yourself with our O2 terms and conditions, which provides details on revenue share, connections, migrations and much more. You can access the terms and conditions here, or through the knowledge bank on the DPP. **30 tariff bonus fo Small Biz: MB 3GB 8GB 15GB 25GB ***Partner Comparison Grid: Qualification December 16 January 17 Tariff Small Biz 2GB 19 Small Biz 3GB MRC 19 Revenue Advance Bonus Tariff Bonus 0 30 Total Value

4 O2 Handset Prices Tablets Cont. APPLE (available on request) Apple ipad Air 2 Cellular 128GB ALCATEL HUAWEI LG Apple ipad Mini Retina Cellular 32GB Alcatel Pixi 4 4" (3G) Huawei Nexus P LG K Apple ipad Mini 4 Celluar 32GB Alcatel Pop 4 5"(4G) Alcatel X APPLE Apple iphone 5s 16GB Apple iphone 6 64GB^ Apple iphone 6 Plus 16GB^ HTC HTC Desire HTC Desire 530^ SAMSUNG Samsung X Cover Samsung Galaxy A5 (2016) Samsung Galaxy A3 (2017) 3.90 LG K O2 BQ Aquaris X5 (Black) OnePlus OnePlus 3T 128GB (A3003) OnePlus 3T 64GB (A3003) ZTE Apple ipad Mini 4 Cellular 64GB Apple ipad Mini 4 Cellular 128GB Apple ipad Mini 4 WiFi 16GB Apple ipad Pro 12.9 WiFi 32GB Apple ipad Pro 12.9 WiFi 128GB Apple ipad Pro 12.9 Wi-Fi 256GB Apple ipad Pro GB^ Apple iphone 6S 16GB^ Samsung Galaxy A5 (2017) ZTE Blade A Apple ipad Pro GB^ Apple iphone 6S 32GB Samsung Galaxy J Apple ipad Pro 9.7 Wi-Fi 32GB Apple iphone 6S 64GB^ Apple iphone 6S 128GB Apple iphone 6S Plus 32GB^ Apple iphone 6S Plus 64GB Apple iphone 6S Plus 128GB Apple iphone SE 16GB Apple iphone SE 64GB Samsung Galaxy J5 ^ Samsung Galaxy J5 (2016) Samsung Galaxy S6 32GB Samsung Galaxy S6 64GB^ Samsung Galaxy S6 Edge 32GB* Samsung Galaxy S6 Edge 64GB^ Samsung Galaxy S7 32GB Samsung Galaxy S7 Edge 32GB Modems HUAWEI Huawei E5573 4G Pocket Hotspot Huawei E5770 4G High End Mobile Wi-Fi^ Huawei E8372 Dongle WiFi Huawei E3372 Dongle Apple ipad Pro GB Apple ipad Pro GB Apple ipad Pro GB Apple ipad Pro WiFi 32GB SAMSUNG Samsung Galaxy Tab Active 8 16GB Samsung Galaxy Tab A 7inch Samsung Galaxy Tab A Apple iphone 7 32GB SONY Huawei E5573 4G Dongle^ Samsung Galaxy Tab Pro S Apple iphone 7 128GB Sony Xperia X OTHER Samsung Galaxy Tab S2 VE Apple iphone 7 256GB Sony Xperia X Compact ZTE MF710M 3G USB Dongle ^ Apple iphone 7 Plus 32GB Sony Xperia XA O2 Apple iphone 7 Plus 128GB Apple iphone 7 Plus 256GB BLACKBERRY BlackBerry DTEK DORO Doro Doro Doro Sony Xperia XA Ultra Black Sony Xperia XZ Sony Xperia E MOTOROLA Motorola G 3rd Generation^ Motorola E Motorola G Playback O2 Standard Boostbox O2 Enterprise Boostbox Tablets OTHER Alcatel Pixi Alcatel Pixi 3 8 Family Huawei MediaPad T Huawei Mediapad T GSM kit is sold on a non-return basis, Daisy Distribution does not operate a sale or return policy, for further details click here. Stock availability and pricing is correct at time of going to print. Prices and handset availability are subject to change at any time without prior notice. Please ensure you contact Sales Support for up to date information. * Please note, the cost of different colour variants may differ to those stated on this list, please call Sales Support for more details on current pricing. ^Last of stock the EOL Q V E&OE 4

5 Rethink what a phone can do 5

6 Partner Marketing Support Can t see what you need? LOGO The Daisy Distribution Marketing team is on hand to help your business in any capacity, from providing point of sale material to detailed marketing campaigns and event support. We also offer a design and print service for partners who require bespoke pos material via our in-house design team. Available items include leaflets, direct mail and posters. CHOOSE THE WAY YOU WORK WITH MICROSOFT OFFICE 365 FROM O2 Feel free to contact distributionmarketing@daisygroup.com for a chat about any bespoke requests or fill in an marketing activity request form. With 72% of businesses saying that flexible working positively affects levels of employee engagement,* can you afford not to have a flexible working environment? To ensure your business is ready to enable flexible working, increase productivity and potentially save you between 10-20%^ we have one simple solution - Microsoft Office 365. A cloud based solution which is so much more than the traditional Office suite that Microsoft is so readily associated. It includes many different features all geared towards giving you the capability to work whenever you want, almost anywhere you want, on a device of your choice. *CIPD 2012 ^IDC 2013 CALL TO FIND OUT MORE SHARE AND STORE SECURELY WITH BOX FROM O2 LOGO If you wish to order any white label materials co-branded with your company information please complete this form and return to distributiondesign@daisygroup.com together with a high resolution copy of your company logo in EPS format. Please allow a minimum of 72 hours for your request to be processed. If you require more than 3 items to be co-branded please supply a Marketing plan along with this form. See across for examples of work available to be co-branded. MARKETING USEFUL CONTACTS - Marketing Manager Lindsay Coughlan lindsay.coughlan@daisygroup.com Marketing Assistant Chelsey Millar chelsey.millar@daisygroup.com FROM JUST 3.50 PER MONTH Box is for any business that needs a secure way to share documents, inside or outside the office and with people outside the business. In the modern workplace over a third of business people work in three or more office locations. Box is ideal in ensuring uninterrupted sharing and collaboration regardless of the distance between colleagues. xxxxxxxxxxxx 6

7 Partner Marketing Support O2 Guide App O2 has an app specifically designed for use when speaking with business customers. All the materials are digital, meaning they are instantly accessible whenever you need them. The O2 Guide is full of useful information to help sell business plans, and is regularly updated to reflect current products and information. Visit on your ipad or tablet to download the app today! Please click password request in the top menu when you follow the link, you will need to set up a password so you can login when the app is downloaded. Please check your device meets the necessary requirements and if your device is not supported by any of the below operating systems you can choose the web player option to view the app. Samsung Galaxy Tab Active 8 Ruggedized Tablet with Water/Dust Resistance* and Anti- Shock/Drop Protection** Built Enterprise-Ready and Productivity-Ready with Samsung Knox, NFC and a C-Pen Certified Citrix-Ready and SAP-Certified for SAP Work Manager and SAP CRM Service Manager 7

8 O2 Revenue Share Illustrated - New The following graphic illustrates the updated O2 revenue share model for new connections effective from 1st April Stage 1 - A customer is connected onto a new O2 agreement and enters into a or 36 month contract term. An advance of 40% of the committed line rentals is paid for a fixed term of months. This advance covers single user plans, leader and sharers and all and any associated value added services. Stage 2 - Customer Bill Monthly Mobile Line Rental Business 7.00 McAfee 3.00 The customer receives a monthly airtime bill from O2 covering all elements of their monthly spend. This detail is made available to partners through the Daisy Partner Portal as a monthly MI release and forms the basis for the monthly revenue share release. Stage 3 - A monthly reconciliation or true-up is performed on the customer s account, usually 2 months in arrears where there is a reclaim of 1/th of the original customer revenue share advance and a payment of 40% of the actual monthly billed revenue. Stage 4 - Revenue Share Statement O2 Advance 4.80 Advance Contribution 4.80/ Customer Billing 35 Revenue Share Release 3.80 (40% is 14) This routine continues throughout the customer contract term until such a point as the customer resigns and moves onto a new agreement, illustrated overleaf, falls out of contract at which point all revenue share payments cease, or disconnects from the network. In all instances the 2 months arrears are trued-up and payments made. Stage 5 - As you bring more customers onto the O2 network and subsequently retain and grow your base, the monthly revenue share contribution into your business grows exponentially delivering increased value and contributing residual revenue and margin. 8

9 O2 Revenue Share Illustrated - Resigns The following graphic illustrates the updated O2 revenue share model for resign connections effective from 1st April Stage 1 - Once the customer has reached the last 12 months of their existing contract term there are a number of resign options available to partners Stage 2 - For a period of 60 days from the start of the last 12 month term the customer can be resigned and a new revenue share advance taken. This advance will be at 40% of the full new month agreement of the single user plans, leaders and sharers with any bolt-on s applied for the first time (please note, this applies where a bolt on has never been assigned to an mobile number before. If you change a customers bolt on no advance will be payable) existing bolt-ons on the account will not be advanced but will enter the monthly 40% true up routine. Stage 3 - Alternatively, once the customer enters the last 3 months (90 days) of existing contract term they may be resigned and a new advance claimed as per the rules in Stage 2. Account Reconcillation Original Advance 0 Advance Reclaim 215 Amount outstanding to reclaim 25 New Months Advance 0 Three Resign Choices Resigns can still be performed between months 14-21, however no advance is payable. If an advance is required partners must submit a retentions and fundings job. Once this has been approved convert the job top resign for processing. Stage 4 - In both instances the partner can elect to make one of three choices in regard to the customer s new contract tenure - 1. Sign a new month term with no extension 2. Sign a new month and add the remaining full unserved months onto the end of the new agreement 3. Sign a new month term and add any full remaining months to the new agreement with the ability to reduce this tenure by up to 3 months Stage 5 - In all instances any outstanding unserved revenue share advance from the customer s existing agreement will be reconciled and true s up before the new advance is paid. 9

10 Small Biz Tariff Term Line rental (ex vat) Revenue Share Advance () Small Biz 750MB Small Biz 750MB Small Biz 750MB Small Biz 750MB Small Biz 750MB Small Biz 750MB Small Biz 3GB Small Biz 3GB Small Biz 3GB Small Biz 3GB Small Biz 3GB Small Biz 3GB Small Biz 8GB Small Biz 8GB Small Biz 8GB Small Biz 8GB Small Biz 8GB Small Biz 8GB Small Biz 15GB Small Biz 15GB Small Biz 15GB Small Biz 15GB Small Biz 15GB Small Biz 15GB Small Biz 25GB Small Biz 25GB Small Biz 25GB Small Biz 25GB Small Biz 25GB Small Biz 25GB Tariff Bonus 40% Rev Share A 30 tariff bonus will be payable on all Small Biz tariffs of and above taken at the point of new connection, where 3GB and higher data allowance is taken. T&Cs apply, please see page 3 for full details. No bonuses to Sharer, SIMO and Broadband. What s great about O2 s tariffs? Unlimited calls to O2 mobiles - that s over 22 million people. Unlimited calls to 10 UK standard landline numbers. Free calls to voic . Priority Moments - customers can find exclusive offers and experiences nationwide. O2 WiFi - seamless, fast and free internet for all customers, in venues across the country. No matter which mobile or broadband provider they are with. Small Biz Tariff Enhancements Increased UK data allowances. EU data roaming allowances included with certain tariffs. Free UK to EU min allowances within certain tariffs. The new tariffs will be available to new and resigning customers. Current Small Biz customers can transfer to these tariffs subject to existing business rules. therefore Small Biz tariffs allow them to transfer up the tariff ladder (so they pay a higher monthly line rental) at any time, and as many times as they like however, they can only move down the tariff ladder once, and then only after they have been connected for at least 12 months of their contract period and at point of resign only New Small Biz Tariffs All existing Small Biz tariff rules apply. The new tariffs will be available to new and resigning customers. The 750MB Small Biz tariff and 300/500MB Small Biz SIMO tariffs include: Unlimited calls to Voic 901 Unlimited calls to O2 mobiles Unlimited calls to 10 standard UK landlines The 2GB to 25GB Small Biz and SIMO tariffs include: Unlimited calls to Voic 901 Unlimited calls to landlines and mobiles What s excluded? Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles - these are charged at 33p per minute (incl. Jersey, Guernsey and Isle of Man) Data overage - out of bundle data is charged at 2.5p/MB Usage There is no fair usage policy on Small Biz tariffs but if the customer is using what O2 deems to be excessive amounts of data then it s up to O2 s discression to slow down/stop the service. When a customer starts to reach their data limit, both abroad and in the UK, they will get a text message to confirm the percentage they have reached. 10

11 40% Rev Share Small Biz Tariff Term UK Mins UK Texts EU Mins EU Texts EU Data UK to EU Mins Small Biz 750MB Small Biz 3GB Tariff Term Line rental (ex vat) Revenue Share Advance () Sim Only - Small Biz 300MB Sim Only - Small Biz 500MB Sim Only - Small Biz 2GB Sim Only - Small Biz 4GB & Sim Only - Small Biz 7GB Sim Only - Small Biz 12GB Sim Only - Small Biz 20GB Tariff Term UK Mins UK Texts EU Mins EU Texts EU Data UK to EU Mins Sim Only - Small Biz 300MB 12 & 250 Sim Only - Small Biz 500MB 500 Sim Only - Small Biz 2GB Sim Only - Small Biz 4GB Sim Only - Small Biz 7GB 750 Small Biz 8GB Unlimited 1GB Unlimited Small Biz 15GB 2GB 120 Unlimited Unlimited Small Biz 25GB 3GB 0 33% Rev Share Revenue Share SIMO & MBB SIM Only and Mobile Broadband tariff revenue share has reduced to 33% for new connections and customers upgrading onto these plans. Sim Only - Small Biz 12GB 2GB Sim Only - Small Biz 20GB 3GB MB 1GB 500MB Inclusive Mins & Texts They can use inclusive EU minutes and texts in the following EUcountries.-: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Norway, Poland, Portugal, Reunion Island,Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland & Vatican City (Via Italy). Out Of Bundle Charges. Customers can use up to the EU 2000 minutes and EU 2000 texts in any single billing month (750MB tariff is n/a). Once those minutes have been used up, they will be charged 3p per minute for calls within the EU (including back to the UK) or 79p per minute for calls to outside the EU. Texts are charged at 1p per text. Once a customer s UK to EU minutes have been used up, it will cost 8p to call EU from the Uk. SIMO Tariff Enhancements Increased UK data allowances. EU data roaming allowances included with certain tariffs. Free UK to EU min allowances within certain tariffs. The new tariffs will be available to new and resigning customers. Current Small Biz customers can transfer to these tariffs subject to existing business rules. therefore Small Biz tariffs allow them to transfer up the tariff ladder (so they pay a higher monthly line rental) at any time, and as many times as they like however, they can only move down the tariff ladder once and then only after they have been connected for at least 12 months of their contract period and at point of resign only Roamed Data The inclusive roamed data can be used in nearly all EU countries except Mayotte & Reunion Island which don t have 3G or 4G data networks. That means: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland & Vatican City (Via Italy). When they arrive in EU, O2 will text (Bon Voyage message) them to remind them how much roamed data is included in their tariff. They will get further reminders via SMS at 80% of that data and again at 100%.(Unless the customer is on UNCAPPED data usage) Out of Bundle Charges. Once the inclusive roamed data allowance has been used, and data usage will be charged at 3.6p per MB up to a maximum of 36 in any single billing month. On instruction this limit can be increased to a maximum total spend of 150 in any billing month. 11

12 Small Biz Term Line rental (ex vat) Advanced rev share () Shared Data 5GB Shared Data 10GB Shared Data 20GB , Shared Data 30GB , Shared Data 40GB , Shared Data 50GB , Shared Data 75GB , Shared Data 100GB , Shared Data 150GB 1, , Shared Data 200GB 1, , Shared Data 250GB 2, Shared Data 500GB 4, Shared Data 750GB 6, Shared Data 0.25TB 2, Shared Data 0.50TB 4, Shared Data 0.75TB 6, Shared Data 1TB 8, Shared Data 2TB 16, Contact Daisy Distribution Shared Data 3TB, Shared Data 4TB 32, Shared Data 5TB 40, Shared Data 6TB 49, Shared Data 7TB 57, Shared Data 8TB 65, Shared Data 9TB 73, % Rev Share Shared Data Available to all new and resigning customers. Customers wanting to share data need to be on the same billing platform. When adding shared data onto a Small Biz tariff, Small Biz No Inclusive Data Tariff must be selected. No other small business tariff can be selected (tariff details below) To share the data a fee of 2.00 per subscriber per month is payable. The primary user does not pay the 2.00 fee. For example - 10 numbers want to share 10GB of data 1. All 10 numbers pay 20 monthly subscription, each for the unlimited voice and texts 2. The 10GB bundle and the 80 charge is associated with one number on the account 3. The remaining 9 numbers pay 2 per subscriber per month to share the 10GB bundle Smartphone shared data bolt ons 4G access included on parent (main) mobile number. Data allowance is for domestic use only. Not available for use with Data Only tariffs, BES, BlackBerry Daily & Monthly Roaming. Shared data and individual allowances cannot be applied to the same mobile number. Accounts can take a combination of shared data and individual data bolt ons. One shared data bundle per agreement. B4B (Best 4 Business) PAYU, shared minutes and MOBEX. *Small Biz no inclusive data tariffs comes with unlimited texts and unlimited minutes in the UK. Tariff Term Line rental (ex vat) Revenue Share Advance () Data Allowance Small Biz No Inclusive Data* Term Line rental (ex vat) Advanced rev share () Sharer Access Fee Number of Sharers Allowed Data Allowance Out of Bundle Charges Min 5 5GB - 9TB 2.5p Per MB Revenue Share VAS only attract an advance at point of new connection. If adding at point of resign, no advance will be given. Instead this will go towards your ongoing rev share. Sharer allowance Each person sharing must have a minimum of 1GB each. For example if it is 5GB of data to share, then each person must share a minimum of 1GB each making the minimum amount of users 5. 12

13 Small Biz 40% Rev Share Small Biz Tariff Enhancements Increased UK data allowances. EU data roaming allowances included with certain tariffs. Free UK to EU min allowances within certain tariffs. The new tariffs will be available to new and resigning customers. Current Small Biz customers can transfer to these tariffs subject to existing business rules. therefore Small Biz tariffs allow them to transfer up the tariff ladder (so they pay a higher monthly line rental) at any time, and as many times as they like however, they can only move down the tariff ladder once, and then only after they have been connected for at least 12 months of their contract period and at point of resign only Usage There is no fair usage policy on Small Biz tariffs but if the customer is using what O2 deems to be excessive amounts of data then it s up to O2 s discression to slow down/stop the service. When a customer starts to reach their data limit, both abroad and in the UK, they will get a text message to confirm the percentage they have reached. Inclusive Mins & Texts They can use inclusive EU minutes and texts in the following EUcountries.-: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Norway, Poland, Portugal, Reunion Island,Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland & Vatican City (Via Italy). Out Of Bundle Charges. Customers can use up to the EU 2000 minutes and EU 2000 texts in any single billing month (750MB tariff is n/a). Once those minutes have been used up, they will be charged 3p per minute for calls within the EU (including back to the UK) or 79p per minute for calls to outside the EU. Texts are charged at 1p per text. Once a customer s UK to EU minutes have been used up, it will cost 8p to call EU from the Uk. 13

14 Small Biz 40% Rev Share 4G Top up data bolt ons Monthly Subscription Term Line rental (ex vat) Revenue Share Advance Combinations Top Up 100 MB 2.50 Top Up 500 MB 1 bill 5.00 Top Up 1 GB cycle Up to 2 Top Up 2 GB Term Line rental (ex vat) Revenue Share Advance () Allowance Minute 100* Minutes Minute 500* Minutes Minute 1000 (1K)* Minutes Unlimited Landline*** Minutes Unlimited Off Peak** Minutes If you need extra data just buy a bolt on. This one-off payment will help your customers through to their next bill. The allowance will be added in full, straight away. Any leftover allowance will simply expire at the end of that month. Data Top ups can be added to Data bolt ons with Voice, Small Biz, sim only, mobile broadband. 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff. Minutes bolt ons Customers can add up to ten Minutes bolt ons to their primary handset. *UK calls to standard UK landlines (starting 01, 02 & 03), standard UK mobiles, Group conferences & GSM WAP. ** UK calls to standard UK landlines (starting 01, 02 & 03), standard UK mobiles, Group conferences & GSM WAP. Off-peak is from 19:00-07:00 weekdays & 19:00 Friday to 07:00 Monday over the weekend.*** UK calls to standard UK landlines (starting 01, 02 & 03) Bolt on advances for resign are only payable when the customer moves to revenue share for the first time or if the bolt on is added as new to the customers mobile number. Term Line rental (ex vat) Advanced rev share 50 MMS 3 Month MMS Bundle 6.25 MMS Bolt Ons 30 days notice for cancellation, 3 month minimum subscription. Cost subject to change. 14

15 Business Shared Voice Tariffs Tariff Term Users Inclusive minutes & texts per month (UK only) Inclusive / browsing (UK only) Calls to Europe Business Share Business Share Business Share Business Share No inclusive data. If data is required please select an individual data allowance or shared data bolt on Tariff Term Line rental (ex vat) Revenue Share Advance () Business Share Business Share Business Share Business Share , Best For Business PAYU Mobile Extension ppm 40% Rev Share What s included Unlimited calls to O2 mobiles Unlimited calls to 10 standard UK landlines Unlimited calls to Voic 901 Customers can have up to 150K shared minutes in total - including their tariff s inclusive minutes Customers can have up to 35K shared texts in total - including their tariffs inclusive texts What s not included Calls to Europe, these are charged at 8p/minute Out of bundle calls to UK landlines and non O2 mobiles, these are charged at 33p/minute (incl. Jersey, Guernsey and Isle of Man). Out of bundle text messages, these are charges at per text message (All out of bundle charges can be found on page 43) Tariff Term Line rental (ex vat) Revenue Share Advance Out of bundle rate for UK landline calls Sim Only - Business Share Sim Only - Business Share Sim Only - Business Share Sim Only - Business Share Additional Sharer p per minute RRP 33% Rev Share Revenue Share SIMO & MBB SIM Only and Mobile Broadband tariff revenue share has reduced to 33% for new connections and customers upgrading onto these plans. Tariff Term Line rental (ex vat) Revenue Share Advance () Business Sharer Business Sharer Discount 5% Business Sharer Discount 10% Business Sharer Discount 15% Business Sharer Discount 20% Business Sharer Discount 25% Business Sharer Discount 30% Business Sharer Discount 35% Business Sharer Discount 40% Business Sharer Discount 45% Business Sharer Discount 50% Business Sharer Discount 55% Business Sharer Discount 60% % Rev Share Sharer Discounts Available Shared discounts are available, each attracting 40% revenue share as opposite. Please note, for all discount options, partners need to complete an O2 BCAD with their Business Development Manager for new connections or Lee Reynolds, our O2 Retentions & Funding Specialist, for resigns. These have been added to avoid future claw backs where possible. 15

16 Business Shared Voice Tariffs Business Shared Voice Bolt Ons Monthly Subscription Term Line rental (ex vat) Revenue Share Advance () 4G ready extra data for shared minute tariffs 4G Data 500MB*^ G Data 1GB*^ G Data 2GB* G Data 5GB*^ G Data 8GB*^ Bolt on advances for resign are only payable when the customer moves to revenue share for the first time or if the bolt on is added as new to the customers mobile number. 40% Rev Share Core Data Bolt Ons Monthly Subscription Term Line rental (ex vat) Revenue Share Advance () 4G ready extra data for B4B PAYU and Mobex 4G Data 500MB*^ G Data 1GB*^ G Data 3GB^ G Data 5GB*^ G Data 8GB*^ Customers charged 2.5p/MB when allowance is reached, until next month starts. *4G ready extra data for shared minute tariffs: 500MB, 1GB, 2GB, 5GB and 8GB ^4G ready extra data for B4B PAYU and Mobex: 500MB, 1GB, 3GB, 5GB and 8GB Revenue Share VAS only attract an advance at point of new connection. If adding at point of resign, no advance will be given. Instead this will go towards your ongoing rev share. 16

17 Business Shared Voice Tariffs Monthly Subscription Term Line rental (ex vat) Advanced rev share Combinations Top Up 100 MB 2.50 Top Up 500 MB Day 0.00 Up to 2 Top Up 1 GB 8.33 Top Up 2 GB Term Line rental (ex vat) Advanced rev share () Allowance Minute 100* Minute 500* Minute 1000 (1K)* Minute 5000 (5K)* , Minute (10K)* , Minute (20K)* , Minute (30K)* 1, Minute (50K)* 2, Contact Daisy Distribution Minute (100K)* 4, Unlimited Landline*** Unlimited Off Peak** Top up data bolt ons - 4G Ready If you need extra data just buy a bolt on. This one-off payment will help your customers through to their next bill. The allowance will be added in full, straight away. Any leftover allowance will simply expire at the end of that month. Data Top ups can be added to Data bolt ons with Voice, Small Biz, sim only, mobile broadband. 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff. Minutes bolt ons Customers can add up to ten Minutes bolt ons to their primary handset. *UK calls to standard UK landlines (starting 01, 02 & 03), standard UK mobiles, Group conferences & GSM WAP. ** UK calls to standard UK landlines (starting 01, 02 & 03), standard UK mobiles, Group conferences & GSM WAP. Off-peak is from 19:00-07:00 weekdays & 19:00 Friday to 07:00 Monday over the weekend. *** UK calls to standard UK landlines (starting 01, 02 & 03) Minute 100 Term Anyone Anytime Minutes Available on Business Sharer Extra Shared Users (Up To) Benefits 100 Minute Minute 1000 (1K) Yes Minute 5000 (5K) Minute (10K) Minute (20K) Minute (30K) Minute (50K) Business Sharer 5000 ONLY 250 Minute (100K) Unlimited Landline Yes Unlimited Off Peak Messages Term Line rental (ex vat) Advanced rev share () Messages (1K) Messages (2K) Messages (5K) Messages Messages (10K) Messages (20K) , Messages (30K) , Share accross handsets & rollover unused minutes Available on Business Sharer Yes Business Sharer 5000 ONLY Unlimited Messages Yes - None Share Across Handsets Yes 40% Rev Share Bolt on advances for resign are only payable when the customer moves to revenue share for the first time or if the bolt on is added as new to the customers mobile number. Revenue Share VAS only attract an advance at point of new connection. If adding at point of resign, no advance will be given. Instead this will go towards your ongoing rev share. Text bolt ons Customers can add up to ten Text bolt ons to their primary handset Terms and conditions apply, see o2.co.uk/terms. All prices exclude VAT. Terms & excessive usage policy apply to all unlimited offerings Bolt on advances for resign are only payable when the customer moves to revenue share for the first time or if the bolt on is added as new to the customers mobile number. 17

18 Business Shared Voice Tariffs Term Line rental (ex vat) Advanced rev share 50 MMS 3 Month MMS Bundle Term Line rental (ex vat) Advanced rev share () Shared Data 5GB Shared Data 10GB Shared Data 20GB , Shared Data 30GB , Shared Data 40GB , Shared Data 50GB , Shared Data 75GB , Shared Data 100GB , Shared Data 150GB 1, , Shared Data 200GB 1, , Shared Data 250GB 2, Shared Data 500GB 4, Shared Data 750GB 6, Shared Data 0.25TB 2, Shared Data 0.50TB 4, Shared Data 0.75TB 6, Shared Data 1TB 8, Shared Data 2TB 16, Contact Daisy Distribution Shared Data 3TB, Shared Data 4TB 32, Shared Data 5TB 40, Shared Data 6TB 49, Shared Data 7TB 57, Shared Data 8TB 65, Shared Data 9TB 73, MMS Bolt Ons MMS bolt ons 30 days notice for cancellation. 3 months minimum subscription. Cost subject to change. Revenue Share VAS only attract an advance at point of new connection. If adding at point of resign, no advance will be given. Instead this will go towards your ongoing rev share. Shared Data Smartphone shared data bolt ons 4G access included on parent (main) & childs mobile number, unless 3G is selected. Data allowance is for domestic use only. 3G available on Smartphones including iphone, Android, BIS (3G only). Not available for use with Data Only tariffs, BES, Black- Berry Daily & Monthly Roaming. Shared data and individual allowances cannot be applied to the same mobile number. Accounts can take a combination of shared data and individual data bolt ons. One shared data bundle per agreement. Available on tariffs from Q onwards, B4B (Best 4 Business) PAYU, shared minutes and MOBEX. Bolt on advances for resign are only payable when the customer moves to revenue share for the first time or if the bolt on is added as new to the customers mobile number. If you have added these shared data bolts on, onto a Small Biz tariff, please see page 14 for details. Please note, the Data Only Shared Data tariff just has a sharer fee. It does not have its only monthly charge just for being on that tariff and nothing is included. Unlike the Small Biz tariff where they get unlimited minutes and texts. Term Line rental (ex vat) Advanced rev share () Data Only Shared Data Business Sharers, Mobex and B4B Number of Sharers Allowed Data Allowance Out of Bundle Charges Min 5 5GB - 9TB 2.5p Per MB Sharer allowance Each person sharing must have a minimum of 1GB each. For example if it is 5GB of data to share, then each person must share a minimum of 1GB each making the minimum amount of users 5. Maximum number of sharers is

19 Microsoft Surface Pro 4. The tablet that can replace your laptop. 19

20 Mobile Broadband Tariff Term Line rental (ex vat) Revenue Share Advance () Allowance WiFi Out of Bundle Cost MBB 1GB GB MBB 3GB GB MBB 8GB GB MBB 20GB GB Unlimited Tariff Term Line rental (ex vat) Revenue Share Advance () Allowance Sim Only - MBB 1GB GB Sim Only - MBB 3GB GB Sim Only - MBB 8GB GB Sim Only - MBB 20GB GB 2.5p per MB (exc VAT) 33% Rev Share Mobile Broadband Mobile Broadband and Pop Up Office is one joint tariff and can be sold as SIM Only, with a dongle or with Pop Up Office. If a customer takes Mobile Broadband with more than 2GB, then they cannot take the 100MB top up bolt on. Data usage will be charged at 2.5p per MB until either: 1. The allowance resets on the next bill date. 2. They buy an additional data bundle. Customers will be notified at 80% and 100% usage. Please specify if you wish to use the mobile broadband for an ipad on your intouch job. Revenue Share SIMO & MBB SIM Only and Mobile Broadband tariff revenue share has reduced to 33% for new connections and customers upgrading onto these plans. Revenue Share VAS only attract an advance at point of new connection. If adding at point of resign, no advance will be given. Instead this will go towards your ongoing rev share. Tariff Term Line Rental (ex vat) Revenue Share Advance () Allowance Data Only No inclusive data Data Only 2.00 per sharer per month. This data only tariff can only be used when selecting shared data as a VAS. The tariffs can be found on page 17. Please note a fee of 2.00 per sharer is required to be added when sharing data. One off top up & recurring Bolt On Term Line Rental (ex VAT) Revenue Share Advance WiFi Combinations 100MB MB Day 0.00 Unlimited Up to 2 1GB GB Top Up Data Bolt Ons If you need extra data just buy a Bolt on. This one-off payment will help you through to your next bill. The allowance will be added in full, straight away. Any leftover allowance will simply expire at the end of that month. Data Top ups can be added to Data Bolt ons with Voice, Small Biz, sim only and mobile broadband. 100MB bolt on is not available with Pop Up Office. 20

21 Roaming VAS Term Line rental (ex vat) Advance Rev Share 3 International Favourites Day 5 International Favourites Bolt On 3 International landlines numbers Cost per month (exc VAT) 8.33 Allowance 3000 minutes* of calls to their selected international landlines per month 100 minutes of mobile calls to their selected international mobiles each month Also included One Call me number this will look like an international number, but actually rings through to the customer s UK mobile. This means contacts in one overseas country can call the customer in the UK without incurring international call charges, i.e. pay the same as if they were calling a landline in their own country. O2 International Favourites With International Favourites from O2, you can call up to five business contacts in 60 countries. Whether that s suppliers, customers, colleagues, friends or family. You also get a Call Me Number giving contacts in a selected country a way to ring you on your O2 mobile without paying international charges. One monthly price. No additional charges. For further details and to find out the countries included, visit: internationalfavourites.asp 5 International landlines or mobile numbers minutes* of calls to their selected international landlines per month. 200 minutes of calls to their selected international mobiles each month. Give this number to as many people as you like within their chosen country; it s not limited to their International Favourites. And if you like, you can set it up in a different country to where their International Favourites are based. EU STANDARD ROAMING CHARGE TYPE (Zones 1 & 2) Calling UK / within Zone (exc VAT) 3.6p Calling out of Zone 79p Receiving Calls (exc VAT) Free Sending Texts 1p Sending a media message 21p Using Data 3.6p Region Charge limit per month (exc VAT) Usage limit per month (exc VAT) Standard Charge per MB (exc VAT) EU Roaming Charges Capped increase allowance - Countries included in the Europe pricing zone are: Austria, Belgium, Bulgaria, Cyprus, The Czech Republic, Denmark, Estonia, Finland, France, Monaco, French West, Indies, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, The Isle of Man, Italy, The Vatican, San Marino, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. Default Cap Heavy User Cap Europe: 1000MB Europe: 3.6p Rest of world: 6MB Rest of world: 6.00 Europe: 4167MB Europe: 3.6p Rest of world: 25MB Rest of world: % Rev Share 21

22 O2 Travel O2 Travel Europe Data, Calls and Texts in Europe (zones 1 & 2) Cost (ex VAT) 1.66 per day Opting in to O2 Travel & 50MB Traffic Management Additional Information Each day you use data, make calls and send texts in Europe, customers pay just 1.66 (ex VAT) with O2 Travel. It costs nothing to add O2 Travel to a tariff and customers only pay when they use it. The daily charge applies from midnight to midnight UK time. Customers can opt in to O2 Travel by simply texting TRAVEL to They can also contact customer services by dialling 8002 from their mobile to opt in/out. Customers using O2 Travel have the option to continue experiencing full data speeds once they ve used 50MB in a day. They ll receive this text alert: O2: Just to let you know you ve used 50MB from your O2 Travel daily allowance. You can still use O2 Travel, including your inclusive texts and calls, but data speeds might be a bit slow until you get your new allowance at midnight UK time. If you want to keep using data at the same speed, text MOREDATA to This will reset your daily allowance and you ll be charged another 1.66 ex VAT, which lasts until midnight that day (UK time). O2 Travel offers our customers simplicity, value and transparency. As a general rule of thumb, if a customer wants to use more than 13MBs of data in Europe a day, then it s worthwhile promoting O2 Travel to them. O2 Travel Works In: O2 Travel Europe The 1.66 charge will be triggered automatically when the customer makes a call to other O2 Travel destinations including the UK, or when they send a text or use data. O2 Travel won t be triggered by receiving calls or text messages. Any unused data, calls and texts won t be carried over to the following day. For data there s no upper usage limit, but traffic management steps apply after the customer uses 50MB of data. For calls and texts, the customer can continue to join conference calls and text their colleagues, but daily fair usage* rules apply with 120 outbound minutes and 120 outbound texts per day. O2 Travel is now available for customers on Mobex, B4B PAYU and Data Only tariffs. However, customers with a recurring roaming bolt on such as the Worldwide Data bolt-on will not be able to get O2 Travel until this bolt-on is removed. Customers with the BlackBerry Daily or Monthly raoming service will also need to remove the service before moving to O2 Travel. Click here for full terms. *Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates. Roaming Zones Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy (including Vatican), Jersey, La Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland. Zone 1 Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Monaco Germany Gibraltar Greece Guernsey Hungary Iceland Ireland Isle of Man Italy Vatican City San Marino Calling Abroad From the UK - Region Zone Cost (ex VAT) per minute Ireland & Channel Islands 1 8p W Europe EU 2 8p W Europe non EU 2 8p Europe p USA & Canada p Asia Pacific p ROW p Jersey Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden Switzerland Making & Receiving Calls Abroad - Call Type USA & Canada Asia Pacific ROW Calling to the UK from included countries (per min) 90p 60p 120p Calling within Zone (per min) 90p 60p 179p (120p for in country calling) Calling out of Zone (per min) 179p 179p 179p Receiving a call (per min) 39p 43p 85p Sending a text 25p 30p 40p Sending a media message 21p 21p 21p 22

23 The Rest Of World Pass Tariff Term Line Rental (ex vat) Revenue Share Advance () Rest Of World hr Rolling Rest Of World 30 Day 30 Day Tariff Zone Data Calls Texts Tariff Zone Data Calls Texts Rest Of World hr 1 N/A N/A N/A 1 N/A N/A N/A 2 500MB 200* 200** 2 5GB 2000* 2000** 3 200MB 200* 200** Rest Of World 30 Day 3 2GB 2000* 2000* 4 50MB MB MB MB - - Travelling in Europe? The Rest Of World Pass only works outside Europe. You can still use O2 Travel to get all the calls, texts and data you need in Europe for just 1.66 (ex VAT). 16.5% Rev Share What s changed? As of 17 November the Rest Of World Pass has replaced O2 s Worldwide Data Bolt Ons. This provides customers with calls, texts and more data in 87 destinations around the world. What does this mean for customers? Much more for the same price Calls, texts and more data in 87 destinations outside Europe Double data in 29 more destinations outside Europe Already included in their O2 Business tariff (unless opted out) Rest Of World hr Pass Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Rest Of World Pass Zones N/A - when travelling in Europe customers will be on O2 Travel or have inclusive EU usage in their tariffs Canada, United States of America Albania, Afghanistan, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bangladesh, Barbados, Belarus, Benin, Botswana, Brazil, Burkina Faso, Cameroon, Cape Verde, Cayman Islands, Chile, China, Christmas Island, Cocos Islands, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Gabon, Ghana, Greenland, Grenada, Guatemala, Guinea, Honduras, Hong Kong, India, Indonesia, Israel, Ivory Coast, Jamaica, Japan, Kazakhstan, Kenya, Korea (South), Kuwait, Macedonia, Madagascar, Malaysia, Mexico, Moldova, Montenegro, Montserrat, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Panama, Peru, Philippines, Qatar, Russia, Rwanda, Saint Kitts and Nevis, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, Sri Lanka, St. Vincent and the Grenadines, Taiwan, Thailand, Togo, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Venezuela, Virgin Islands (GBR), Western Samoa, Zambia Algeria, Azerbaijan, Bahrain, Bosnia and Herzegovina, Chad, Congo Republic, Democratic Republic of Congo, Equatorial Guinea, Falkland Islands, Fiji, French Polynesia, Gambia, Georgia, Iraq, Kosovo, Macau, Malawi, Morocco, Niger, Oman, Pakistan, Papua New Guinea, Paraguay, Samoa, Sierra Leone, St Lucia, Swaziland, Tanzania, Tonga, Uzbekistan, Vanuatu, Yemen Andorra, Angola, Armenia, Bahamas, Belize, Bermuda, Bolivia, Bora Bora, Brunei, Burma, Cambodia, Cuba, Jordan, Lao People s Democratic Republic, Lebanon, Liberia, Mali, Mauritania, Mauritius, Mongolia, Moorea, Mozambique, Namibia, Nepal, Palestinian Authority, Senegal, St Helena, Sudan, Tahiti, Tajikistan, Turkmenistan, Vietnam, Zimbabwe Up to 500MB data (was 200MB), 200 minutes of calls, 200 texts hours from when you start using it, not just until midnight Gives you extra roaming allowance on top of your UK allowance Calls, texts and data in 87 destinations outside Europe, data-only in the rest Rest Of World 30 Day Pass Up to 5GB data (was 2GB), 2000 minutes, 2000 texts 30 days for multiple trips across multiple countries Gives you extra roaming allowance on top of you UK calls, texts and data Calls, texts and data in 87 destinations outside Europe, data-only in the rest How it works? For new customers the Rest Of World Pass would already be included in their tariff, capped at one per hours (unless opted out or chose another option). If customers already have a Worldwide data Bolt On O2 will automatically upgrade it to the Rest Of World Hour Pass (capped or uncapped - whichever was chosen previously). If the Worldwide data Bolt On extends past 17 November, it will continue as normal till its finish dat, then the tariff will automatically upgrade to the Rest Of World 30 Day Pass. To change the capping option on the Rest Of World Pass, you can text the following: Rest Of World hr Capping - ROW hr Capped at one pass per hours text BUYROWCAP1 to Capped at two passes per hours text BUYROWCAP2 to Uncapped text BUYROW to Rest Of World 30 Day Capping - ROW 30 Day Capped at one pass per billing cycle text BUYROW30CAP to Uncapped text BUYROW30 to Leave data roaming switched on When customers arrive in virtually any country outside Europe a text will be sent from O2 to confirm the activation of the Rest Of World Pass Will be notified when getting close to the end of their allowance at 80% and 95% Travelling between different zones, the data allowance travels too Rest Of World Passes also work with O2s data-only tariffs like ipad, Pop Up Office, Mobile Broadband and both support tethering to laptops or tablets whilst abroad For full terms and conditions on this pass click here. *in country or to UK **send to anywehere in the world 23

24 has landed in your area 4G opens up new possibilities. And makes what you already do, easier. We re proud to to be be part of of the high-speed mobile internet revolution. 4G is is up up to to five times faster than 3G and it it opens up up all all sorts of of possibilities, as as well as as making what you already do do quicker and easier. 4G means we can offer you a a comprehensive and powerful portfolio to to help you achieve brilliant business outcomes. Contact your business account manager for for more information

25 Digital Business Apps - Tu Go Overview Has your phone ever run out of battery, lost signal or broke just as you need to make that important business call? With TuGo these problems are a thing of the past, allowing you to use your O2 number on smartphones, tablets and laptops. All you need to get started is the free TuGo app and access to wifi. Ensure you re contactable - even if there is no signal or you have left your phone back at the office, TuGo makes your number work over WiFi. If you wish to, there is now the ability to use TuGo over a 3G/4G connection. Simple to use All you need to do is sign in and use wifi to call, text and pick up visual voic s on up to five devices. It s up to you which device you use to take the call on. What s more the person you re calling doesn t need to have to app. Easy to manage Get TuGo to work how you want it to with the ability to turn calls, SMS or voic off whenever you want. You can set it so that it only works when you have no signal or so that it is always on in the office and off at home. You can even set it to ring all your devices and just pick up whatever device is closest. TuGo can be downloaded as many times as you would like, however you can only be logged in on 10 devices at one time. Use whilst abroad roaming charges can be avoided whilst abroad when connecting to wifi and using TuGo as you will only be charged the standard UK rate when you call home. To download the TuGo app today visit o2.co.uk/business/tugo 25

26 Microsoft Office Product Bonus 20 product bonus available throughout quarter 4 on all Microsoft Office 365 plans where the line rental is 2.50 or more a month. This is in addition to a revenue share of 8%. T&Cs apply, please see page 3 26

27 Microsoft Office Business Essentials 365 Business 365 Business Premium Cloud services Office apps + OneDrive Office apps + Cloud services 365 Enterprise E1 365 Enterprise E3 Cloud services Office apps + Cloud services Comparison 365 Business Essentials 365 Business 365 Business Premium 365 Enterprise E1 365 Enterprise E3 Office applications Word, PowerPoint, Excel, Outlook, OneNote, Publisher ipad, Windows RT and smartphone apps The Plans Microsoft Office 365 is the way to utilise the latest Office applications without incurring up front fees on hardware and software licences. It s a secure and professional cloud-based service meaning businesses to work from virtually anywhere and on a range of devices. Being able to edit documents on the fly from laptops, tablets or smartphones, share and collaborate over large documents, communicate interactively, wherever your customers go, their office goes with them. Please note, in order to offer Office 365 from O2, your customer must be either an existing O2 mobile or fixed line customer, or take other services from O2 at the point of their Microsoft Office 365 implementation. Office Online 50GB , Calendar Access Storage and collaboration OneDrive for Business Unlimited free cloud storage. Online meetings, IM (Lync) Team sites, internal portals (SharePoint) up to 2000 subsites up to 2000 subsites Enterprise social (Yammer) Active Directory integration Supports hybrid deployment 20 Product Bonus Advanced services Office shared computer activation support (RDS) Upcoming services - video content management 20 product bonus available throughout quarter 4 on all Microsoft Office 365 plans where the line rental is 2.50 or more a month. This is in addition to a revenue share of 8%. T&Cs apply, please see page 3. Compliance - Archiving, ediscovery, mailbox hold Information protection - message encryption, RMS, DLP The Process To view the Microsoft Office 365 process click here. 27

28 Microsoft Office 365 Comparison 365 Business Essentials 365 Business 365 Business Premium 365 Enterprise E1 365 Enterprise E3 Price and seats Advance Rev Share () Price per month, per licence including dedicated and expert telephone support* (free set up included) Contract length 30 day, 12 month and month 12 month and month Seat Cap 300 (for each plan) Day Rolling Months Tariffs Terms and conditions apply, see o2.co.uk/terms. All prices exclude VAT. Terms and fair excessive usage policy apply to all unlimited offerings. *This does NOT include set up. An optional 50 per user assisted set up service fee is available. Prices exclude VAT at 20%. Internet. Prices exclude VAT at 20%. Internet access needed for some packages. Subject to availability, status and payment by direct debit. Minimum terms apply, depending on package. For full terms see o2.co.uk/terms and conditions/business. Tariff Months Line Rental (ex VAT) Term Advance Rev Share Term Advance Rev Share (12) Term Advance Rev Share () 8% Rev Share Standalone Products Exchange Online Plan Exchange Online Plan Lync Plan Rolling Lync Plan SharePoint Plan SharePoint Plan Product Bonus 20 product bonus available throughout quarter 4 on all Microsoft Office 365 plans where the line rental is 2.50 or more a month. This is in addition to a revenue share of 8%. T&Cs apply, please see page 3. 28

29 Microsoft Office 365 What s Included? Exchange Online Plan 1 Exchange Online Plan 2 Lync Plan 1 LyncPlan 2 SharePoint Plan 1 SharePoint Plan 2 Access / Excel / Visio Services, PowerPivot, PowerView Form based application Standalone Products These additional sevices are to offer flexibility, for example: A customer with 100 employees may want: 90 x E3 bundles 10 x Exchange online and of the 10 Exchange online users, 2 may want Lync Enterprise search, E-discovery, ACM, Compliance Content and records management Team Sites, work management, external sharing Multi-party (3+) Audio, video, content sharing, desktop sharing Meeting controls & in meeting notes Presence, IM, federation with Windows live, Lync to Lync calling and HD Video Key things to qualify? What version of Office is currently in use and what Operating System is it running on? What plan is the customer running e.g. Exchange 2003, POP3 etc? How many users are being supported and how much data are they using collectively? Is the server on premise or is it hosted elsewhere? Compliance - Data loss prevention. Compliance - unlimited storage via In-Place Archive. Compliance preserve deleted items 8% Rev Share Is Office due for an upgrade in the next 6 months and have they the budget to perform this? Customers still not convinced? 50GB mailbox. Up to 25MB per message. Shared calendar and contacts Outlook Web App interface. Plus integrates with supported outlook clients. Personal in-place archive Spam and Malware protection Price per month inc telephone support Have you explained the following benefits of Microsoft Office 365? They will have access to the most up to date Office applications, business grade , diary management and document sharing. Their customers will receive a better service, thus giving the edge over competitors. HD video conferences and instant messaging facilities mean your customers can stay in touch with you whilst you are out and about. Microsoft Office 365 promotes flexible working, with staff being able to work wherever they want on a range of devices happy employees equal more job satisfaction which in turn means an increase in productivity. 29

30 Microsoft Office 365 Tariff Line Rental (ex VAT) Term Advance Rev Share Term Advance Rev Share (12) Term Advance Rev Share () Project Online Professional Project Online Premium Project Online Essentials Visio Pro Pro Plus Yammer Exchange Online Server Rolling Power BI Pro Power BI Add On Online Plan Power BI Add On E OneDrive Plan OneDrive Plan Additional Standalone Products Additonal Standalone Product availablilty: Small Business; Pro Plus and Extra file storage Midsize Business; Extra File Storage Enterprise; all additional standalone products available. Extra File Storage and EOA for Exchange Online Customers are only available to add on to other core services. *Microsoft Exchange Online Archiving for Exchange Online archiving is cloud-based, enterprise archiving solution for Office 365 Exchange Online Plan 1. This solution can assist organisations with archiving, compliance, regulatory, and e-discovery challenges. **Extra File Storage previously called Additional Sharepoint Storage. Extra File Storage per GB** EOA for Exchange Online Customers* % Rev Share 20 Product Bonus 20 product bonus available throughout quarter 4 on all Microsoft Office 365 plans where the line rental is 2.50 or more a month. This is in addition to a revenue share of 8%. T&Cs apply, please see page 3. Tariff Line Rental (ex VAT) One off Rev Share payment* Consultation 1, Consultation Half Day Professional Services 1, Professional Services Half Day Remote Setup (per user) Professional Services Revenue share for professional services is a one off payment only. Data Migration - up to 25GB Payable at 16% Remote Setup On site Support From Website Set Up Site Survey Domain Name (per year) per year 16% Rev Share 30

31 Digital Business Apps Overview The marketplace is changing with customers demanding more from their mobile estate and expecting providers to be taking the lead in delivering new and efficient technologies and solutions. Mobile is increasingly a commodity and, as such, the revenues to be gained from a pure mobile-only offering will continue to fall. Therefore in order to both satisfy the changing customer demands and protect the existing revenue stream partners will need to expand their engagement with their customers and embrace the new technologies. O2 is leading the way in this journey with a range of digital products that enhance its core mobile offering and deliver the opportunity to engage with customers at a deeper level and increase the contribution they make to the revenue stream. This range of products is specifically designed to help partners open up new and varied conversations with their customers, bringing additional value and showing that they recognise the changing needs of their customers while adding revenue to the customers O2 bill and their own business. 32 MaaS Box 34 McAfee 35 Intune 35 Just Call Me 31

32 Digital Business Apps - MaaS360 What is it? MaaS360 is an easy-to-use mobile device management (MDM) platform which gives customers a powerful suite of tools to handle the management and security of all mobile devices - and all from a single screen. Think of MaaS360 as a quick and easy way to make sure all mobile devices are secure. It prevents the bad things from getting in, and the good things from leaking out of a corporate network Mobile Device Management Mobile Threat Management Secure Productivity Suite Mobility management platform that helps safeguard mobile devices Mobile malware prevention and enhanced active protections Tariff Term Line Rental (ex VAT) A data loss prevention solution for mobile devices How does it work? 15% Rev Share It s Cloud-based, so customers can go online and manage all their mobile devices from virtually anywhere. Add, remove and set up devices Sync with all major , calendar and contact platforms Control wifi settings and software updates Encrypt devices to protect business data Find, lock and wipe lost phones and tablets Report on data usage and plan for future use Seperate corporate data from other activity on your devices Prevent data leaks with secure container policies Detects and fixes mobile malware on ios and Android devices Customer Benefits Saves time - with one portal to manage all mobile devices Saves money - Bring Your Own Device is now a safe alternative to business hardware Peace of mind - knowing their data and devices are secure Work flexibility - on mobiles and boost productivity and employee satisfaction Improve mobile device operations - detailed graphical reporting capabilities Licenses Licenses licenses Mobile Device Management Secure Productivity Suite & Mobile Threat Management Mobile Device Management & Mobile Threat Management Product Bonus 20 product bonus available throughout quarter 4 on all MaaS360 products. This is in addition to a revenue share of 15%. T&Cs apply, please see page 3. MaaS360 For full product details and features of the MaaS360 range please click here. 32

33 Digital Business Apps - Box Tariff Term Line Rental (ex VAT) Commission* Box Bonuses Box licenses are paid at throughout quarter 4. This is in addition to a revenue share of 10%. T&Cs apply, see page 3. Box - Standard Box - Business Day Box - Business Plus Box - Enterprise Box Information Starter Business Business Plus Enterprise Monthly Subs Contract 30 day 12 month Admin Console Add/Delete Users Yes Yes Yes Seven Levels of Permissions Yes Yes Yes Yes Full Text Search - Yes Yes Yes 3rd Party Integrations: AD SAML, SSO, Salesforce, NetSuite, Jive Contact Daisy Distribution Tariff Term Line Rental (ex VAT) Commission* Box - Standard Box - Business Box - Business Plus Box - Enterprise Contact Daisy Distribution Tariff Term Line Rental (ex VAT) Commission* Box - Business Box - Business Plus Box - Enterprise Contact Daisy Distribution - Choose One Choose One Unlimited Mobile Security Controls Yes Security Reporting - Yes Yes Yes Custom Branding Custom URL Yes Yes Yes Edit Documents Yes Yes Yes Yes Video Preview - Yes Yes Yes Box for Enterprise Mobility Management (EMM) - Yes Yes Yes Group Active Directory Yes External Collaborators Managed Limited Managed Limited Unlimited Unlimited Custom Apps (built on API) Up to 3 No of Users Min 1 / Max 10 Min 3 (Min 1 Online) Min 3 Min 3 File Upload/Total Storage 2GB/100GB 5GB/Unlimited 5GB/Unlimited 5GB/Unlimited Desktop Sync & Mobile Access Yes Yes Yes Yes Secure Sharing Yes Yes Yes Yes Google Apps Integration Yes Yes Yes Yes Version History % Rev Share Overview Box is for any business that needs a secure way to share documents, inside or outside the office and with people outside the business. In the modern workplace over a third of business people work in three or more office locations. Box is ideal in ensuring uninterrupted sharing and collaboration regardless of the distance between colleagues. Share - Gives you the ability to collaborate with ease by editing documents in the cloud, Box also manages version control so you know which is the latest. Admin console allows you to share smartly by controlling your documents and who s using them, allowing you to see who s sharing what and when any changes are made. Store - With storage options from 100GB to unlimited you will always have all the storage you need. Access your files whenever, wherever with easy access to all your documents via the Box app available to download onto any smartphone or tablet. Secure - Do all this in the knowledge that Box is highly secure with internet banking level security meaning that your confidential information stays that way. All documents are password protected, have expiry dates and you can restrict download settings. With many UK businesses such as Network Rail and local councils already using Box why not try it today to see the benefits for yourself. What s more all of this is available from only 3.50 per month! Commission* The commission is paid out when products are taken for a minimum of 2 months. Customers are required to give O2 30 days notice if they wish to cancel their subscription. Any products that are on for less than 2 months will have the connection bonus clawed back. 33

34 Digital Business Apps - McAfee Tariff Term Line Rental (ex VAT) Commission* McAfee (Up to 5 devices) Day McAfee Additional Devices 1.00 N/A McAfee Information PC Desktop / Laptop Mac Desktop / Mac Book Smartphone Android Tablet Android BlackBerry ios Kindle Fire Anti-virus Yes Yes Yes Yes Yes - - Anti-spyware Yes Yes Yes Yes Yes - - Anti-phishing Yes Yes Yes Yes Yes - - Firewall Yes Yes Web Safety Ratings Yes Yes Yes Yes Yes - - Anti-spam Yes Content Filtering Yes Data Protection Yes Home Network Defense Yes File Shredder Yes Mobile Device Lock - - Yes Yes Yes - - Remotely Wipe Data from Device - - Yes Yes Yes Yes - Backup and Restore Mobile Data - - Yes Yes Yes Yes - 20% Rev Share 20 Product Bonus 20 product bonus available throughout quarter 4 on all McAfee Multi Access plans. This is in addition to a revenue share of 20%. T&Cs apply, see page 3 Overview You wouldn t use your desktop or laptop without protection, so why expose your mobile^ or tablet? McAfee Multi Access protects against viruses, spam, malware and identity theft, meaning your documents and data are kept safe. The great thing about McAfee Multi Access is that a single subscription of just 3.00 a month protects up to five devices, meaning your PCs, MACs, Tablets and Smartphones are all protected. Set up is easy with no up front costs and a single monthly fee Auto back-up that s easy to restore to keep everything safe and secure Online management for adding devices Always up-to-date with the latest information Flags untrustworthy websites and changes in WiFi connection before you enter Works on all browsers including Safari, Internet Explorer, Chrome and Firefox Stops spam and phishing s and encrypts data Doesn t drain battery If a smartphone or tablet is lost or stolen, it can be found, locked and wiped, customers can also take a picture of the person trying to open it, send them a message or make the device scream Puts all passwords in one place so customers only have to remember one Works on iphones and ipads too. Locate and Track Mobile Devices - - Yes Yes Yes Yes - Uninstall Protection - - Yes Yes Yes - - ^McAfee Multi Access supports all main platforms (Android, ios, Mac, Windows, with the exception of Windows Mobile and BlackBerry) and devices (Smartphones, Tablets, and Laptops/PCs). Program Blocking Yes SafeKey Secure password storage Yes Yes Yes Yes - Yes Yes Process In order to process a McAfee licence you are required to fill out the digital order form (available on the DPP) and attach this, along with a copy of the customers purchase order to the intouch job. Commission* The commission is paid out when products are taken for a minimum of 2 months. Customers are required to give O2 30 days notice if they wish to cancel their subscription. Any products that are on for less than 2 months will have the connection bonus clawed back. 34

35 Digital Business Apps 20 Product Bonus 20 product bonus available on all Intune connections where the line rental is 2.50 or more a month. This is in addition to a revenue share of 8%. T&Cs apply, please see page 3. Tariff Term Line Rental (ex VAT) Advance Rev Share (12) Advance Rev Share () Advance Rev Share (36) Windows InTune 12,, InTune Extra Storage % Rev Share Intune Overview With Microsoft Intune from O2 you can manage, update and protect all your PCs and devices. All from one web-based admin console. No big infrastructure, hardware or software investment needed. As it s cloud-based, it makes deploying applications, anti-malware and policy control simple. With built-in mobile device and app management for Windows Phone, ios and Android, bringing your own device to work is made easier. And all this can be done without draining resources or compromising your business data. Revenue payable at 8% 20 Product Bonus 20 product bonus available throughout quarter 4 on all Just Call Me activations. This is in addition to a revenue share of 20%. Just Call Me Overview 20% Rev Share Tariff Term Line Rental (ex VAT) Advance Rev Share Commission Just Call Me x Just Call Me x 5 30 Day Just Call Me x Commission* Now with unlimited minutes! Just Call Me commission is payable when the customer takes it for a minimum of 2 months. If customers wish to cancel their subscription they are required to give 30 days notice. Any products that are on for less than 2 months will have the connection bonus clawed back. Revenue payable at 20%. T&Cs apply, please see page 3. Conference calls are a great and cost-effective way of bringing business people together, promoting collaboration and effective teamwork. Calls can be made virtually anywhere at any time, they are a key in businesses saving both time and money and with Just Call Me from O2, conference calling just got better. Getting the app let us know if you want to access Just Call Me and you will get a text from O2 to let you know how to download the app. Unique to O2, Just Call Me gives you the ability to use just your O2 mobile number to make conference calls whether you re in the office or out and about. What s more the call costs are simple as you don t need to worry about paying for a monthly subscription or any premium rate dial in numbers. Use your own number conference calling using your existing mobile number, also as calls are made over the network meaning calls will be the same great quality as speaking on your mobile No hidden charges - you will only be charged at the standard rate to an O2 mobile. Your call minutes are free if you re the host and taken from your existing bundle if you re a participant. Please note, O2 Just Call Me is not compatable with TU Go. *If you are abroad then you ll be charged at your standard international rate or you can use the O2 Just Call Me app for ios, Android and Windows phone. 35

36 Landline Tariff Term Line rental (ex vat) Advance () O2 Landline O2 Cust O2 Landline O2 Cust (Bundle) Tariff Term Line rental (ex vat) Advance () O2 Landline Non O2 Cust O2 Landline Non O2 Cust (Bundle) Tariff Term Line rental (ex vat) Advance () Landline - ISDN2 No of inclusive minutes to O2 mobiles No of inclusive minutes to O2 mobiles Inclusive care level 0 Level 1 Inclusive care level 0 Level 1 No of inclusive minutes to O2 mobiles Landline - ISDN2-200 Mins Landline - ISDN30 (8-30 Channels) Tariff Term Line rental (ex vat) Advance () Landline - ISDN2 (Bundle) No of inclusive minutes to O2 mobiles Landline - ISDN2-200 Mins (Bundle) Landline - ISDN30 (8-30 Channels) (Bundle) Fixed Line Bonus Inclusive care level Level 2 Inclusive care level Level 2 Line Prices These tariffs are available when taken with minute bolt on for full contract term. Please note, when resigning your customers fixed line and broadband accounts, all the numbers associated with the account must be out of commitment and upgraded at the same time. Revenue Share Analogue line only (no bundle) - Receive 7% ongoing revenue share of total monthly billed revenue (line rental and calls) Landline + minute bundle (when taken together at the point of connection / resign for the full contract term - 12 month revenue share advance payable at 10% of both the line rental and minute bundle monthly charge. Once the initial advance has been burnt off then the ongoing revenue share of both the line rental and minute bundle will be paid monthly. The line rental will be paid at 7% and the minute bundle will be paid at 14%. O2 Landline accounts can only be resigned at the end of the minimum month commitment with the customer s contract extended by a further months. The above revenue share advance model will then apply as standard. A fixed line bonus is payable against business landline and business broadband. Terms & Conditions apply, click here for details. Minute Landline UK Landlines/UK Mobiles Term Line rental (ex vat) Advance (12) Minute Landline UK Landlines/UK Mobiles Minute Landline 1000 (1K) - UK Landlines/UK Mobiles Minute Landline 2000 (2K) - UK Landlines/UK Mobiles Minute Landline 5000 (5K) - UK Landlines/UK Mobiles Minute Landline (10K) - UK Landlines/UK Mobiles Minute Landline (20K) - UK Landlines/UK Mobiles Minute Landline (50K) - UK Landlines/UK Mobiles , Minute Landline (75K) - UK Landlines/UK Mobiles 1, , Minute Landline (100K) - UK Landlines/UK Mobiles 1, , Minute Bundles Available when taken with landline for full contract term. All prices exclude VAT. UK calls only. Minutes are valid for 1 month and do not rollover to the following month. The total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline, ISDN2 and ISDN30 lines) must not exceed 100,000 minutes per account. For standard UK landline and mobiles bundles of 50,000 minutes or more, the maximum number of minutes which may be used to call mobile numbers shall not exceed 40% of the total bundle minutes. 36

37 Landline Minute Landline O2 Mobiles Term Line rental (ex vat) Advance (12) Minute Bundles Continued Minute Landline O2 Mobiles Minute Landline 1000 (1K) - O2 Mobiles Minute Landline 2000 (2K) - O2 Mobiles Minute Landline 3000 (3K) - O2 Mobiles Minute Landline 5000 (5K) - O2 Mobiles Minute Landline 7000 (7K) - O2 Mobiles Minute Landline (10K) - O2 Mobiles Minute Landline (20K) - O2 Mobiles Minute Landline (50K) - O2 Mobiles Minute Landline (75K) - O2 Mobiles 1, , Minute Landline (100K) - O2 Mobiles 1, , Term Line rental (ex vat) Advance (12) Minute Landline UK Landlines Minute Landline UK Landlines Minute Landline 1000 (1K) - UK Landlines Minute Landline 2000 (2K) - UK Landlines Minute Landline 3000 (3K) - UK Landlines Minute Landline 5000 (5K) - UK Landlines Minute Landline 7000 (7K) - UK Landlines Minute Landline (10K) - UK Landlines Advances An advance is not payable on non bundle items, instead partners will receive 7% ongoing revenue share of the total monthly billed revenue (lines & calls) Minute Landline (20K) - UK Landlines Minute Landline (50K) - UK Landlines Minute Landline (75K) - UK Landlines Minute Landline (100K) - UK Landlines Line rental and installation charges Single Line (exc VAT) Multiline (exc VAT) ISDN2 Lines (exc VAT) ISDN30 Lines (exc VAT) Line Prices Pricing applies to new and re-signing customers only. Line rental for O2 customers for non O2 customers (2-4 Lines) O2 Customer (5+ lines) O2 Customer non O2 Customer per channel, per month Installation charge for new lines (per line) per channel per channel, per month (8-30 channels) (one off) plus per channel for new line provisions Existing customers retain current tariffs until the end of their current contract. Line transfer cost Free of charge per line per bearer Convert landline to ISDN

38 Landline Multi Line Bundle Term Line Rental per line Advanced Revenue Share 2-4 lines - O2 Cust (Bundle) lines - Non O2 Cust (Bundle) Inclusive Care Level Install Price Revenue Share Analogue line only (no bundle) - Receive 7% ongoing revenue share of total monthly billed revenue (line rental and calls) 5+ lines - O2 Cust (Bundle) lines - Non O2 Cus (Bundle) lines, 200 min - O2 Cust (Bundle) lines, 200 min - Non O2 Cust (Bundle) lines, 200 min - O2 Cust (Bundle) lines, 200 min - Non O2 Cust (Bundle) Payable at 10% Level 2 67 per line Landline + minute bundle (when taken together at the point of connection / resign for the full contract term - 12 month revenue share advance payable at 10% of both the line rental and minute bundle monthly charge. Once the initial advance has been burnt off then the ongoing revenue share of both the line rental and minute bundle will be paid monthly. The line rental will be paid at 7% and the minute bundle will be paid at 14%. 2-4 lines, 400 min - O2 Cust (Bundle) lines, 400 min - Non O2 Cust (Bundle) lines, 400 min - O2 Cust (Bundle) lines, 400 min - Non O2 Cust (Bundle) Multi Line Bundle Term Line Rental per line Advanced Revenue Share Inclusive Care Level Install Price O2 Landline accounts can only be resigned at the end of the minimum month commitment with the customer s contract extended by a further months. The above revenue share advance model will then apply as standard. The 50 Joined Up bonus will ONLY be paid once at the point of the original connection. 2-4 lines - O2 Cust lines - Non O2 Cust lines - O2 Cust lines - Non O2 Cus lines, 200 min - O2 Cust lines, 200 min - Non O2 Cust lines, 200 min - O2 Cust Payable at 0% Level 2 67 per line 5+ lines, 200 min - Non O2 Cust lines, 400 min - O2 Cust lines, 400 min - Non O2 Cust lines, 400 min - O2 Cust lines, 400 min - Non O2 Cust Call tariffs Single LineCost per minute (exc VAT) Multi LineCost per minute (exc VAT) UK landlines (local and national) 3ppm 0.95ppm O2 Mobiles 6p 4p Other Mobiles 8p 6ppm Calls to Non-Geographical Numbers 5p Access Charges plus Service Charge* Fixed Line Bonus A fixed line bonus is payable against business landline and business broadband. Terms & Conditions apply, click here for details. Landline Call Prices Calls only - No line with O2 The customer pays BT for their line and O2 for their calls. Call charges are for UK calls only. All prices shown are pence per minute and exclude VAT. Peak time is from 7am-7pm. Customers can use these services as much as they like at no extra charge: see which number called last hide their number when they call. Customers can use these services on a pay as you use basis: 3 way calls Ringback - an engaged number calls back when free. *Calls to Non-Geographic numbers will also attract a service charge set by the Service Provider managing the number dialled. Call charges are for UK calls only. Prices shown are pence per minute and all exclude VAT. 38

39 Landline Landline Call Charges Service name What is it? Landline price per month ISDN2 price per month ISDN30 price per month Call display See who s calling call minder An answerphone 94p n/a n/a Call waiting Answer one call while on another 50p Call barring Block calls to premium numbers Call forwarding Send all calls to another number 50p + standard call charges 3.00 Smart divert Set up call diverts over the phone when away 3.50 one off set up charge and 50p per month Call Sign Add another number with its own ringtone 50p n/a n/a Care Packages Level Cost Operating hours Response rates - If a fault is reported... Level One Level Two Level Three Level Four Included with all single landline tariffs Included with all multiline landline tariffs 4.00 per month, per line/channel 5 per month, per line / channel 08:00-18:00 Monday - Friday, excluding Public and Bank Holidays 08:00-18:00 Monday - Saturday, excluding Public and Bank Holidays 07:00-21:00 Monday -Sunday, including Public and Bank Holidays hours a day, 7 days a week including Public and Bank Holidays Within operating hours, O2 will fix it by the end of the second working day Outside operating hours, O2 will fix it by the end of the third working day Within operating hours, O2 will fix it by the end of the next working day Outside operating hours, O2 will fix it by the end of the second working day Before 1pm, O2 will fix it by the end of the day including Public and Bank Holidays After 1pm within operating hours O2 will fix it before 1pm the next day Outside operating hours, O2 will get in touch at the start of the next working day O2 will aim to fix it within 6 hours* Care Package One-off at this package s service level: Cost Level Two Level Three Level Four 600 per landline / ISDN2 line 750 per landline / ISDN2 line Great for improving customer satisfaction. O2 offer a care package with all landline tariffs. For added reassurance customers can upgrade to Level Four which gives them cover 365 days a year. Or can request an Expedited repair if they need it. *This assumes O2 have a hour access to the location. If O2 visit a location and this is not the case, the customer will still be charged. Expedited Repair Customer on Level Two and Level Three packages can request a faster repair service on a per occasion basis Level Three Level Four 200 per landline/isdn2 line 1200 for ISDN30 bearer Fixed Line Bonus A fixed line bonus is payable against business landline and business broadband. Terms & Conditions apply, click here for details. 39

40 Business Broadband Tariff Term Line Rental (ex vat) Advanced Revenue Share () Home Worker - Standard,(O2 Cust) Branch Office - Standard, (O2 Cust) Revenue Share Home Worker - Regional, (O2 Cust) Branch Office - Regional (O2 Cust) National Access - Regional (O2 Cust) Tariff Term Usage^ Router Single Static IP Connection Multi Static IP Enhanced care Home Worker - Standard,(O2 Cust) Home Worker - Regional, (O2 Cust) Branch Office - Standard, (O2 Cust) Branch Office - Regional (O2 Cust) National Access - Regional (O2 Cust) 150GB 75GB 300GB 150GB 100GB WLAN or LAN only router option, for a one off charge of Included if requested 40 Block of 8 (6 usable) 5 or 16 (14 usable) 10 a month Please note the advanced revenue share is only payable at point of transfer/port/resign. If not added at this point no advance will be paid, instead this will go towards your ongoing revenue share per month BTW class 4 O2 Customer Available on a month term. 40 connection fee. Where the customer s line is within an area where Ofcom have classified as Regulated, then regulated pricing will apply. Enhanced Fixed is a 20 clock hour response, Standard in tariff Fixed is 40 clock hour response. Prices ex VAT. Default is dynamic IP static must be asked for when ordering. Fair usage policy applies, see o2.co.uk/terms. Please ensure your customers are put on the right plan as there is no overcharge on usage. If they regularly go over they will be barred. Compatibility Rules To provide O2 business broadband the customer must have a BT Wholesale analogue line connected at their premises. If none exists this must be obtained and can be provided by O2 at the same time. If a broadband service already exists for the proposed line with another broadband service this must be migrated to us. The customer will be required to get the MAC code. O2 business broadband cannot be supported over ISDN lines. Tariff Home Worker - Standard (Non O2 Cust) Term Line Rental (ex vat) Advanced Revenue Share () Non O2 Customer Home Worker - Regional (Non O2 Cust) Branch Office - Standard (Non O2 Cust) Branch Office - Regional (Non O2 Cust) National Access - Regional (Non O2 Cust) Tariff Term Usage^ Router Single Static IP Connection Multi Static IP Enhanced care Home Worker - Standard (Non O2 Cust) Home Worker - Regional (Non O2 Cust) Branch Office - Standard (Non O2 Cust) Branch Office - Regional (Non O2 Cust) National Access - Regional (Non O2 Cust) 150GB 75GB 300GB 150GB 100GB WLAN or LAN only router option, for a one off charge of Included if requested 40 Block of 8 (6 usable) 5 or 16 (14 usable) 10 a month 7.50 per month BTW class 4 5% Rev Share Available on a month term. 40 connection fee. Where the customer s line is within an area where Ofcom have classified as Regulated, then regulated pricing will apply. Enhanced Fixed is a 20 clock hour response, Standard in tariff Fixed is 40 clock hour response. Prices ex VAT. Default is dynamic IP static must be asked for when ordering. Fair usage policy applies, see O2.co.uk/terms. Please ensure your customers are put on the right plan as there is no overcharge on usage. If they regularly go over they will be barred. Charges A customer does not have to purchase an O2 business landline in order to subscribe to O2 business broadband. The minimum contract period for O2 business broadband is months with options are for 36 months. 40

41 Fibre Overview Please note: Fibre speeds are up to and may be considerably less depending on factors like the distance to the roadside cabinet and router performance. BT Wholesale maintenance class 4 and 5 care, are the BT Wholesale standard care levels. Class 5 is very similar to the old BT 40 hour fix and class 4 is very similar to the Old BT 20 hour fix. Class 5 is standard in tariff care and class 4 is the enhanced care. This is for the broadband service only and NOT for the underlying PSTN line over which the broadband service is delivered. A standard phone line is required to support Fibre. A BT Engineer visit will be required to install the Network Termination Unit (NTU) for the fibre connection. Our Implementation Team will contact your customer to arrange the appointment. Fault Reporting You can call the Connected 4 Business Team directly on and then enter your customer s faulty O2 Landline number and then select option 1 and then option 0 for Landline and Broadband Technical Support to report the fault. Please don t call PCS and ask them to use the speed dial to transfer your call to Connected 4 Business as you won t get through any quicker. The number is to report O2 Landline and Business Broadband faults only. You can also use if for our of hours fault reporting. The Router With O2 s wires only fibre products, your customer can use their own router or O2 can supply one. The O2 router is a plug and play type, cost 35 and you can order this via intouch. If a customer uses their own router O2 will support the broadband service up to the router only and give generic setting for the customer to configure their own router. Existing ASDL routers need to be replaced to support fibre. Customers with O2 Router will be fully supported - this is ideal for non-technical minded customer or customers who want a complete support wrap. 41

42 Fibre Why O2 Fibre? Tariff Fibre Start Standard Fibre Worker Standard Dowload Speed (up to) 40Mbps Upload Speed (up to) 2Mbps 10Mbps Fibre Office Standard 55Mbps 10Mbps Fibre Branch Standard 80Mbps 20Mbps Fibre Start Regional Fibre Worker Regional 40Mbps 2Mbps 10Mbps Fibre Office Regional 55Mbps 10MBps Usage* Router Single Static IP Connection Multi Static IP Enhanced care 150GB 300GB 75GB WLAN or LAN only router option, for a one off charge of Included in tariff, provided if required Self install Managed Install Block of 8 (6 usable) 5 or 16 (14 usable) 10 a month 7.50 per month BTW class 4 UK number /7 for all your landline and broadband queries O2 s broadband is optimised for O2 Boostbox when you have an O2 Router giving optimum call quality With My O2 Business it s quick and easy to keep track of what you re spending The simplicity of having one supplier and one bill. You ll need a BT phone line. If you don t have one, O2 can arrange that for you. Where the customer s line is within an area where Ofcom have classified as Regulated, then regulated pricing will apply. Fibre Branch Regional 80Mbps 20Mbps 150GB Revenue Share Tariff Term Line Rental (ex vat) Advanced Revenue Share () Fibre Start Standard (O2 Cust) Fibre Worker Standard (O2 Cust) Fibre Office Standard (O2 Cust) Fibre Branch Standard (O2 Cust) Fibre Start Regional (O2 Cust) Fibre Worker Regional (O2 Cust) Fibre Office Regional (O2 Cust) Fibre Branch Regional (O2 Cust) Tariff Term Line Rental (ex vat) Advanced Revenue Share () Fibre Start Standard (Non O2 Cust) Fibre Worker Standard (Non O2 Cust) Fibre Office Standard (Non O2 Cust) Fibre Branch Standard (Non O2 Cust) Fibre Start Regional (Non O2 Cust) Fibre Worker Regional (Non O2 Cust) Fibre Office Regional (Non O2 Cust) Please note the advanced revenue share is only payable at point of transfer/port/resign. If not added at this point no advance will be paid, instead this will go towards your ongoing revenue share. O2 Customer Fair usage policy applies, see o2.co.uk/terms Regional pricing and usage applies in a minority of locations in the UK. Where a customer s line is within an area where Ofcom have classified as Regulated, then regulated pricing will apply. Enhanced care is a 20 clock hour response, Standard in tariff Fixed is 40 clock hour response. Prices ex VAT. Default is dynamic IP static must be asked for when ordering Non O2 Customer Fair usage policy applies, see o2.co.uk/terms Regional pricing and usage applies in a minority of locations in the UK. Enhanced care is a 20 clock hour response, Standard in tariff Fixed is 40 clock hour response. Prices ex VAT. Default is dynamic IP static must be asked for when ordering Fibre Branch Regional (Non O2 Cust) % Rev Share 42

43 Out of Bundle Charge Cost Non-geographic numbers (0800, 0808) Free 0500 Access charge (37p ex VAT) + Service Charge* 084, 087, 09, 118 Access charge (37p ex VAT) + Service Charge* 07 (Network operators in Jersey, Guernsey and the Isle of Man) 33p Calls to other mobiles 33p UK landline calls 33p UK texts 10.21p Voic Free O2 customer services Free Group conferencing 322 / p O2 directory enquiries All other directory enquiries & services Access charge (37p ex VAT) + Service Charge* Calls within your O2 account Free Calls to other O2 mobiles Free Out Of Bundle Charges These out of bundle charges are for all O2 tariffs, unless stated specifically on the individual tariff pages. All Freephone numbers which begin 0800 or 0808 are FREE to call from all phones, whether mobile or landline numbers are not part of these changes and calls from mobiles to these numbers may still be charged for however, Ofcom has advised these numbers will be withdrawn from use in The cost of calling service numbers starting 084, 087, 09 and 118 is made up of two parts: 1. Access charge: This part of the call charge goes to your phone company, charged as pence per minute. They will tell you how much the access charge will be for calls to service numbers, the charge from O2 is 37p ex VAT 2. Service Charge: This is the rest of the call charge. The organisation you are calling decides and will tell you how much it is. MMS domestic and roamed 30p O2 to O2 text 10.21p GSM WAP Calls from UK to Europe Calls whilst abroad Video calls Data 8p 8p ITS rates Data Allowance Varies 43

44 Resigns Resign Rules O2 has three options for resigns: Tariff Term Line rental (ex vat) Revenue Share Advance () Allowance Small Biz 750MB Small Biz 750MB Small Biz 750MB MB Small Biz 750MB Small Biz 750MB Small Biz 750MB Small Biz 3GB Small Biz 3GB Small Biz 3GB GB Small Biz 3GB Small Biz 3GB Small Biz 3GB Small Biz 8GB Small Biz 8GB Small Biz 8GB GB Small Biz 8GB Small Biz 8GB Small Biz 8GB Small Biz 15GB Small Biz 15GB Small Biz 15GB GB Small Biz 15GB Small Biz 15GB Small Biz 15GB Small Biz 25GB Small Biz 25GB Small Biz 25GB GB Small Biz 25GB Small Biz 25GB Small Biz 25GB % Rev Share Option 1 - A customer can be resigned with no extension to their contract beyond the new term. Select Resign No Extension on intouch. Please be aware that if you resign a customer with no extention, the remaining tenure will be clawed back as you will have already received the advance for this. At point of resign you will be paid a new month advance. Option 2 - The customer may be resigned with the full unserved amount added to the end of the new contract, protecting the revenue share stream for a longer period. Select Resign With Extension on intouch and note in the Comments section on the Connections Grid how many months are to be added. Please be aware that if you resign a customer with extension, the remaining tenure on their current contract will be clawed back. Upon resigning the customer for a new contract a month advance will be paid and from month 25 you will be paid 40% monthly rev-share for any additional months that remain from the previous contract. Option 3 - The customer s unserved remaining term to be added to the contract can be reduced, at your discretion, by up to 3 months. Select Resign With Extension on intouch and note in the Comments section on the Connections Grid how many months are to be added. Similar to option 2, you will be clawed back for any unserved tenure. Upon resigning the customer for a new contract a month advance will be paid and from month 25 you will be paid 40% monthly rev-share for any additional months that remain from the previous contract minus any months that were removed at your discretion. The document (available here) also clarifies the rules around customer eligibility. 1st Resign - This should only be used when you resign customers to rev-share for the first time. 33% Rev Share Tariff Term Line rental (ex vat) Revenue Share Advance () Sim Only - Small Biz 300MB Sim Only - Small Biz 500MB Sim Only - Small Biz 2GB Sim Only - Small Biz 4GB & Sim Only - Small Biz 7GB Sim Only - Small Biz 12GB Sim Only - Small Biz 20GB Revenue Share SIMO & MBB SIM Only and Mobile Broadband tariff revenue share has reduced to 33% for new connections and customers upgrading onto these plans. 44

45 Resigns Tariff Term Line rental (ex vat) Revenue Share Advance () Business Share Business Share Business Share Business Share , Business Sharer Best For Business PAYU Mobile Extension Tariff Term Line rental (ex vat) Revenue Share Advance SIM ONLY - Business Share SIM ONLY - Business Share SIM ONLY - Business Share SIM ONLY - Business Share Additional Sharer Tariff Term Line rental (ex vat) Revenue Share Advance () Business Sharer Business Sharer Discount 5% Business Sharer Discount 10% Business Sharer Discount 15% Business Sharer Discount 20% Business Sharer Discount 25% Business Sharer Discount 30% Business Sharer Discount 35% Business Sharer Discount 40% Business Sharer Discount 45% Business Sharer Discount 50% Business Sharer Discount 55% Business Sharer Discount 60% Tariff Term Line rental (ex vat) Revenue Share Advance () MBB 1GB MBB 3GB MBB 8GB MBB 20GB Tariff Term Line rental (ex vat) Revenue Share Advance () Allowance Sim Only - MBB 1GB GB Sim Only - MBB 3GB GB Sim Only - MBB 8GB GB Sim Only - MBB 20GB GB 40% Rev Share 33% Rev Share 40% Rev Share 33% Rev Share 33% Rev Share Resign Rules O2 has three options for resigns: Option 1 - A customer can be resigned with no extension to their contract beyond the new term. Select Resign No Extension on intouch. Please be aware that if you resign a customer with no extention, the remaining tenure will be clawed back as you will have already received the advance for this. At point of resign you will be paid a new month advance. Option 2 - The customer may be resigned with the full unserved amount added to the end of the new contract, protecting the revenue share stream for a longer period. Select Resign With Extension on intouch and note in the Comments section on the Connections Grid how many months are to be added. Please be aware that if you resign a customer with extension, the remaining tenure on their current contract will be clawed back. Upon resigning the customer for a new contract a month advance will be paid and from month 25 you will be paid 40% monthly rev-share for any additional months that remain from the previous contract. Option 3 - The customer s unserved remaining term to be added to the contract can be reduced, at your discretion, by up to 3 months. Select Resign With Extension on intouch and note in the Comments section on the Connections Grid how many months are to be added. Similar to option 2, you will be clawed back for any unserved tenure. Upon resigning the customer for a new contract a month advance will be paid and from month 25 you will be paid 40% monthly rev-share for any additional months that remain from the previous contract minus any months that were removed at your discretion. The document (available here) also clarifies the rules around customer eligibility. 1st Resign This should only be used when you resign customers to rev-share for the first time. 45

46 Legacy - Business 40% Rev Share Tariff Term Line rental (ex vat) Revenue Share Advance () Business Single Business Single Resign Rules O2 has three options for resigns: 33% Rev Share Tariff - RESIGNS ONLY Term Line rental (ex vat) Advanced Revenue Share Sim Only - Business Single Sim Only - Additional Handset Tariff - RESIGNS ONLY Term Line rental (ex vat) Revenue Share Advance () Sim Only - Additional Handset Sim Only - Business Unlimited Revenue Share SIMO & MBB SIM Only and Mobile Broadband tariff revenue share has reduced to 33% for new connections and customers upgrading onto these plans. Option 1 - A customer can be resigned with no extension to their contract beyond the new term. Select Resign No Extension on intouch. Please be aware that if you resign a customer with no extention, the remaining tenure will be clawed back as you will have already received the advance for this. At point of resign you will be paid a new month advance. Option 2 - The customer may be resigned with the full unserved amount added to the end of the new contract, protecting the revenue share stream for a longer period. Select Resign With Extension on intouch and note in the Comments section on the Connections Grid how many months are to be added. Please be aware that if you resign a customer with extension, the remaining tenure on their current contract will be clawed back. Upon resigning the customer for a new contract a month advance will be paid and from month 25 you will be paid 40% monthly rev-share for any additional months that remain from the previous contract. Option 3 - The customer s unserved remaining term to be added to the contract can be reduced, at your discretion, by up to 3 months. Select Resign With Extension on intouch and note in the Comments section on the Connections Grid how many months are to be added. Similar to option 2, you will be clawed back for any unserved tenure. Upon resigning the customer for a new contract a month advance will be paid and from month 25 you will be paid 40% monthly rev-share for any additional months that remain from the previous contract minus any months that were removed at your discretion. The document (available here) also clarifies the rules around customer eligibility. 1st Resign This should only be used when you resign customers to rev-share for the first time. 46