Welcome to Cogeco Home Phone. Extended Home Phone User Guide

Size: px
Start display at page:

Download "Welcome to Cogeco Home Phone. Extended Home Phone User Guide"

Transcription

1 Welcome to Cogeco Home Phone Extended Home Phone User Guide

2 Thank you for choosing Cogeco Home Phone. We re looking forward to providing you with superior phone service for your home. By choosing Cogeco, you have made an important decision about the quality of your connections. Unlike third-party voice-over Internet providers, we can directly control the quality of your line for greater call clarity. We hope you enjoy the great value and features of the home-phone package you selected. If, over time, you decide you want to add more phone features or upgrade your long-distance plan, you have the flexibility to change your plan to suit your needs. We know you re going to enjoy this reliable product from Cogeco, which also includes helpful services, such as our 24/7 technical support. If you require additional information or have any questions, our helpful customer service representatives will be happy to assist you. Sincerely, Your Cogeco Team Need assistance? For customer support, dial 611 or visit cogeco.ca/phonefaq

3 Get to know your Home Phone We ve put together this introduction kit to help you find everything you need to begin using your Cogeco Phone, including what you should know about your new service, how to place calls to anyone in Canada and the U.S., how to make international calls, tips for making the most of your calling features, and information on services available to you. Table of Contents Getting Started Calling within Canada and to the U.S. Placing International Calls Voic Call Display Call Waiting Visual Call Waiting Call Forwarding Three-way Calling Call Screening Call Screening Hot Keys Anonymous Call Reject Do Not Disturb Call Display Permanently Blocked Call Blocking Star Services Other Services Additional Information

4 Getting Started Your Package Before you get started, please ensure you re familiar with the package you ve selected and the features and benefits that are included with it. Services With Cogeco, you ll enjoy exceptional value on all your phone services. Depending on the package you selected, some of the great benefits we offer include calling within Canada and to the U.S., as well as popular calling features. If you re calling internationally, Cogeco offers easy and affordable options, such as Direct International Calling and Gold Line s International Calling Prepaid Service. 4

5 Making calls with Cogeco Home Phone Calling within Canada and to the U.S. Unlimited local calling is included in all our packages: To reach the person or company you wish to call, dial the 10-digit number directly. If long-distance calling within Canada and to the U.S. is included in your package: Treat every call like a local call. With Cogeco, our long-distance packages let you call anywhere within Canada and to the U.S. at any time of the day. Simply dial the 10-digit number no need to dial 1 beforehand and your call will be connected immediately. If long-distance calling within Canada and to the U.S. is not included in your package: To make long-distance calls within Canada or to the U.S., dial 1, followed by the 10-digit number. Placing International Calls You have two options when it comes to international calling: direct or prepaid. Direct international calling: It s easy to make direct international calls from your home phone. There are no PINs to remember or complicated instructions. For Caribbean countries, dial 1 + Area Code + Phone Number. For other international long-distance codes, dial Country Code + Area Code + Phone Number. Cogeco offers affordable and competitive pricing and all charges will appear on your monthly phone bill. For added security, you also have the option to block international calls. More details, such as current rates, can be found on our website. Prepaid calling card with Gold Line: Cogeco has partnered with Gold Line, a premier prepaid calling provider. Gold Line s Prepaid Service lets you make international calls from your home, mobile, or even a public phone at affordable rates with no hassles, so you can pay as you talk. You can use the service to call anywhere in the world including Canada and the U.S., from any phone. 5

6 Cogeco Home Phone features Cogeco offers several features that are designed to make your life easier. Check to see which features are included with your package and then simply follow the instructions below to take advantage of these services. For easy reminders on how to access various features, you can also refer to the Set Up Guide that you received when you signed up for Cogeco Home Phone. Voic Cogeco Phone Voic allows your callers to leave messages following your personalized greeting and prompt, so you don t miss out on important calls. Your voic will also store your saved messages for up to 21 days. Accessing voic for the first time: To access and activate your voic for the first time, dial 22#. When you hear the welcome message, enter your temporary password (the last four digits of your phone number). Follow the prompts to change your password, your personal options and customize your voic service to your preferences. Subsequent access to voic from home: To retrieve your messages from your Cogeco Home Phone, dial 22#. Enter the password you selected when you activated your voic and set your personal options. You can control how you listen to messages by fast forwarding, rewinding, pausing and more. You can also find out the date and time your messages were left. See your Set Up Guide for a full list of voic features. 6

7 Cogeco Home Phone features Remote access to voic You can easily access your voic even when you re away from home. To do this, dial your home phone number from your mobile or a public phone. Press when you hear the welcome message. When prompted, enter your voic password. Voic hot keys: Main menu Voic shortcuts during messages 1 2 Listen to your messages Go to personal options Personal options menu Change your greeting Change your password Record your name Return to previous menu Change number of rings to voic If you want to change the number of rings before your voic picks up, dial 23# and follow the prompts with your keypad. You can choose anywhere between 1 and 9 rings. This can be changed as frequently as you wish # Rewind Pause Fast forward Repeat the message Message date and time information Delete message Save message All options Previous menu Skip message 7

8 Cogeco Home Phone features Call Display This feature lets you see the name and phone number of the person who s calling before you answer the phone. Your phone must support Call Display to take advantage of this feature. The name and number may not be displayed if it s not provided by the calling party s service provider. Call Waiting Call Waiting allows you to put a call in progress on hold to take a new incoming call. This way, you ll never miss an important call and your line is never truly tied up. If this feature is included with your package, it is automatically enabled when you receive your Cogeco phone. When you are on the phone with someone and a second call comes in, you will hear an audio signal. You can answer this second incoming call by pressing the Flash button. The first call will automatically be put on hold. You can switch between the two calls with the Flash button again. If you hang up and there is still somebody on hold, your phone will ring. Any unanswered calls will be automatically forwarded to your voic . To deactivate Call Waiting: If you wish to deactivate Call Waiting, you can do so on a per-call basis. To disable, dial 70 before you dial the number of the call you do not wish to have interrupted. When Call Waiting is disabled, incoming calls will automatically go straight to your voic . Call Waiting will be reactivated automatically after you finish your call. 8

9 Cogeco Home Phone features Visual Call Waiting This feature uses your phone s display to show you the name and number of an incoming call when you re already on the phone. By blending the benefits of Call Display and Call Waiting, you can manage your calls at your convenience. Your home phone must support Call Display to take advantage of this feature. Call Forwarding When you re away from home, you can quickly and easily arrange to have your incoming calls forwarded to another number so you can pick up any urgent calls immediately. As for outgoing calls, you can still make them from your home phone when this feature is turned on. To remind you that the Call Forwarding service is enabled, your home phone will ring briefly if someone tries to reach you, but the call will still be forwarded to your programmed number. To activate Call Forwarding from your home phone: Dial 72 on your home phone, followed by the 10-digit number you wish to forward your calls to. To disable Call Forwarding, dial 73. Remote access to Call Forwarding: This feature allows you to control your Call Forwarding feature from any touch-tone phone other than your Cogeco Home Phone. So even if you re not at home, you can dial in and remotely turn Call Forwarding on or off. You can also change the number you wish to have your calls forwarded to as often as you like. Your calls can be redirected to any number where you can be reached, like your mobile, office, or a friend s place. Before you can use this feature remotely, you will need to set up a remote password from your home phone. To do this, dial 96 and change your password. (The default password is the last 4 digits of your phone number.) 9

10 Cogeco Home Phone features Remote access to Call Forwarding, cont. To forward your calls remotely, you will need to use a remote access number (assigned number) allowing you to call to access your Call Forwarding feature. Just dial your remote access number from any phone other than your Cogeco Phone. When you hear the welcome message, enter your Cogeco phone number and your password, then follow the prompts. To find out your remote access number (assigned number), dial 24# from your Cogeco Phone and record this number for future use. Three-way Calling With Three-way Calling, you can talk with two people on the same call, no matter where they are. You can also talk privately to one person until you re ready to conference in your third party. How to make a Three-way call: When you re already on the phone with someone, you can add a third party at any time by pressing the Flash button on your phone. This will put the first caller on hold. Wait for a dial tone, then dial the number of the other person you want to talk to. When the third party answers you can speak privately with them, then press the Flash button to get everyone in a single conversation. If the third party you re calling doesn t answer or the line is busy, press the Flash button again to return to the first caller. Please note the Call Waiting feature will not function during a Three-way Call; however, incoming calls will be redirected to your voic . The use of Three-way Calling and Call Forwarding may be subject to long-distance charges for calls not specifically included in your calling package and can only be used for calling within Canada and to the U.S. 10

11 Cogeco Home Phone features Call Screening With Call Screening, you can manage all incoming calls to only get the ones you want. Specify a list of phone numbers that you want screened and what you want done with the calls. You can choose from: Selective Call Forwarding Selective Call Acceptance Selective Call Rejection Distinctive Ringing/Call Waiting Each of these Call Screening options has its own list of phone numbers to create. 63 Selective Call Forwarding If the phone number of an incoming call is on your list for Selective Call Forwarding, the call will be automatically forwarded to a designated phone number. All other incoming calls that are not part of this specific list will be received as usual. You can activate or deactivate this feature any time you want. At any time, you can add or delete numbers from your screening list, change the number you want calls forwarded to or review the screening list. To use and manage the different options of Selective Call Forwarding, dial 63 and follow the prompts. To activate and deactivate Selective Call Forwarding, dial Selective Call Acceptance With this feature, you can create a list of phone numbers that you ll accept incoming calls from. Any calls that aren t on your Selective Call Acceptance list are blocked, and will receive an announcement telling the callers that their call is not accepted. This is a great feature for late at night when you only want to answer important calls or if you want to keep you or your family from being disturbed. To use and manage the different option of Selective Call Acceptance, just dial 64 and follow the prompts. To activate and deactivate Selective Call Acceptance, dial 3. 11

12 Cogeco Home Phone features 60 Selective Call Rejection This feature is helpful if you do not wish to be contacted by telemarketers or other unwanted callers. When a number calls that s on the Selective Call Rejection list, this call will be blocked and the caller will receive an announcement telling them that their call is not accepted. To use and manage the different options of Selective Call Rejection, just dial 60 and follow the instructions. To activate and deactivate Selective Call Rejection, dial Distinctive Ringing/Call Waiting When this feature is turned on, every call you get from a set of phone numbers that you ve selected will have a special ring or Call Waiting tone. Any calls that aren t on your screening list will have a standard ring and Call Waiting alert tone. To use and manage the different options of Distinctive Ringing/Call Waiting, just dial 61 and follow the prompts. To activate and deactivate Distinctive Ringing/Call Waiting, dial 3. PLEASE NOTE: If Selective Call Acceptance and Selective Call Rejection are active at the same time with different phone numbers listed in each list, then the only calls that will be received are the numbers in the Selective Call Acceptance list. Selective Call Acceptance must be deactivated if you d like to activate the Do Not Disturb feature on all incoming calls. Otherwise, all telephone numbers on the Selective Acceptance list will go through. If Selective Call Rejection is enabled at the same time as any other call-screen feature, it will take priority. For example: if the same number is on both the Selective Call Rejection and Distinctive Ringing/Call Waiting list, the call will be rejected and it won t ring at your end. 12

13 Cogeco Home Phone features Call Screening Hot Keys This is a list of shortcuts for you to use when you re setting up any of the previously mentioned features. Call Screen Features Call Screening Features Shortcuts 6 0 Selective Call Rejection 3 Turn the feature on/off 6 1 Distinctive Ringing/Call Waiting # Add an entry 6 3 Selective Call Forwarding Remove one or more entries 6 4 Selective Call Acceptance 0 8 Remove all list entries 0 9 Remove all anonymous list entries 1 Review the entries on your list # 0 1 # Add the last number that called you Anonymous Call Reject This feature lets you reject calls from people who have blocked their number and caller information from displaying on your phone. If an anonymous caller contacts you, they ll hear a message that instructs them to hang up, remove their block and call again. To activate Anonymous Call Reject, dial 77, and to deactivate it, dial 87. You ll hear an announcement to confirm that you turned the option on or off. Do Not Disturb If you don t wish to be disturbed for a period of time, say, during dinner or your favourite TV show, you can use the Do Not Disturb feature. When activated, all your calls are sent directly to your voic . Dial 78 to turn Do Not Disturb on and 79 to turn the feature off. An announcement will confirm if you activated or disabled the option. Please note: To block all incoming calls you must deactivate your Selective Call Acceptance. Otherwise, all telephone numbers on the Selective Call Acceptance list will go through. 13

14 Cogeco Home Phone features Call Display Permanently Blocked This feature automatically prevents your name and number from being displayed on all outgoing calls. However, this feature does not affect how your number and information are seen when making 911 calls. Call Blocking This feature lets you block future incoming calls from the last number that called your phone. For example, if a solicitor calls your phone and you want to block them from calling again, this feature lets you do that without needing to know their number. Once Call Blocking is activated for a specific number it remains in your call rejection list. Before you can use the Call Blocking feature, you must activate it. Just dial 60, then #01#, then 3. To activate the Call Blocking feature after you have been called by an unwanted number, dial 97 after the last call you received. An announcement will confirm if you activated or disabled the option. To remove a number from your call rejection list, dial 60 and follow the prompt. 14

15 Star Services The following Star Services are included in all of our packages. 67 Call Display Blocking The Call Display Blocking service prevents those you call from viewing your name and telephone number on their call display. Your name and phone number remain unknown to them. This feature is activated on a per call basis. Dial 67 before each call to remain anonymous. 57 Emergency Call Trace In emergency situations, the Call Trace service gives you the means to stop unwanted calls by tracing the last call received. The service is free of charge, but should be used only to protect you from unwanted calls. Please limit its use to serious situations in which you are prepared to file charges, i.e., notify the police and make an official complaint. Once your complaint has been registered, and proof of warrant is received, Cogeco will transmit the telephone number, the date and the time of the call to the police. Just dial 57 immediately after the undesirable call has been received. Pertinent information will be stored for safekeeping by Cogeco. 15

16 Other Services The following Cogeco services are also available. 0 Operator Services Dial 0 if you need assistance in placing a call and one of our operators will assist you. Operators are available 24 hours a day, 7 days a week. Collect calling and bill-to-thirdparty calling are not offered. 711 Message Relay Service 711 Relay Service is available 24 hours a day, 7 days a week to people who are hearingimpaired and/or speech-impaired. It provides the free assistance of an operator. People who have hearing difficulties may use the Relay Service if they own a tele-printer or ATS. Simply dial 711 or Clients without hearing problems can contact a Relay Service operator by dialing The service is provided at no charge. All calls are free, provided you re calling within Canada or the U.S. 16

17 Other Services Emergency Access (911) In emergency situations, when you dial 911, your Cogeco Phone connects you directly to 911 Emergency Services for immediate assistance just like your previous phone service. Cogeco s multifunction cable modem must not be moved or tampered with for as long as you subscribe to Cogeco Phone. This is necessary to ensure that 911 calls will be handed off to the 911 Emergency Call Centre serving your residence, and that the address provided to the 911 Emergency Call Centre from which you place the 911 call will correspond to the physical address registered in the 911 database, which is associated with your telephone number. You understand that any breach hereof may result in 911 Emergency services being unavailable. Emergency 911 Service will not work properly if you experience one of (but not limited to) the following situations with your Cogeco Phone: A network service outage, failure of the multifunction cable modem A power failure, once the multifunction cable modem uses up its backup power supply 411 Directory Assistance Directory Assistance services will help you find a telephone number. Simply dial 411 for any number in Canada or the U.S. or if you prefer, you can also get Directory Assistance from several public websites. Please note that depending on your package, additional charges may apply. Additional Information If you have a question that isn t answered in this manual, cogeco.ca/phonefaq is an excellent place for additional information. You can also send us an at phone.support@cogeco.com or, if you are more comfortable, you can phone us at 611 from your phone or call our toll-free Customer Support number at

18 Thank you for entrusting your important calls to us. Your new Cogeco Home Phone will make it easy for you to stay in touch and save on the services you want, while taking advantage of high-quality connections. cogeco.ca/phonefaq

Welcome to Cogeco Home Phone. Home Phone User Guide

Welcome to Cogeco Home Phone. Home Phone User Guide Welcome to Cogeco Home Phone Home Phone User Guide Getting started with your Cogeco Home Phone. Hi there. We want to thank you for choosing Cogeco as your home phone service provider. We re excited to

More information

Dear Valued Customer:

Dear Valued Customer: *Revised 5/08 Dear Valued Customer: We proudly welcome you to the Troy Cable Unlimited calling plan. Your Troy Cable Unlimited Voice plan provides digital quality features and affordability you won t find

More information

Bell SmartTouch services

Bell SmartTouch services User Guide Bell SmartTouch services...puts you in control If you currently subscribe to Bell SmartTouch TM services and require assistance, please call toll free 1 800 461-2921 in Ontario or 1 800 361-9844

More information

Advanced Calling Features

Advanced Calling Features Click HERE to return to the Home Page. Advanced Calling Features General Information Advanced Calling Services work only on calls made within the Advanced Calling Serving area. These services are not available

More information

changing the way you share your world Call Management Services User Guide

changing the way you share your world Call Management Services User Guide changing the way you share your world Call Management Services User Guide 1 800 360-8555 www.northerntel.ca Quick reference NorthernTel Call Management Services - Important Codes Service Activation Cancellation

More information

CustomChoice Quick Reference Guide

CustomChoice Quick Reference Guide CustomChoice Quick Reference Guide ACTIVATE DEACTIVATE Anonymous Call Rejection *77 *87 Call Forwarding *72 *73 Call Waiting *70 Continuous Redial *66 *86 Last Call Return *69 *89 Priority Call *61 *81

More information

Business Voice Services Call Waiting 3-Way Calling Dial Lock Call Forwarding Call Transfer Unistar

Business Voice Services Call Waiting 3-Way Calling Dial Lock Call Forwarding Call Transfer Unistar Find other instructions online at centurylink.com/userguides: Call Rejection Continuous Redial Custom Ring Do Not Disturb Line Blocking No Solicitation Priority Call Scheduled Forwarding Selective Call

More information

Call Manager Connection

Call Manager Connection Call Manager Connection Thank you for selecting Call Manager Connection. It brings you a rich package of features to help manage your business at a great price! Basic package features These six time-saving

More information

CALLING FEATURE USER GUIDE

CALLING FEATURE USER GUIDE CALLING FEATURE USER GUIDE 1801 N Main St, in the Palace Mall Mitchell, SD 57301 Phone: (605) 990-1000 Fax: (605) 990-1010 Homepage: www.mitchelltelecom.com Calling Feature User Guide Mitchell Telecom

More information

TELUS Calling Features

TELUS Calling Features TELUS Calling Features Please see below for detailed instructions on how to set up and use your TELUS Calling Features. For more information or to add Calling Features to your home phone, please call us

More information

Custom Calling Services

Custom Calling Services CUSTOM CALLING SERVICES ARE AVAILABLE IN YOUR AREA. THERE WILL BE AN ADDITIONAL MONTHLY CHARGE FOR EACH SERVICE. This group of Custom Calling Features can put your phone to work for you. By simply dialing

More information

Home Phone Service Guide. Calling features and services Tips and instructions

Home Phone Service Guide. Calling features and services Tips and instructions Home Phone Service Guide Calling features and services Tips and instructions Home Phone Service Inside your guide to Primus Home Phone Service Services included with Primus Home Phone Service: 911, 411,

More information

Home Phone Quick Start Guide. Review these helpful instructions to understand your Midco home phone service and its many convenient features.

Home Phone Quick Start Guide. Review these helpful instructions to understand your Midco home phone service and its many convenient features. Home Phone Quick Start Guide Review these helpful instructions to understand your Midco home phone service and its many convenient features. 1 Staying Connected Has Never Been Easier Thank you for choosing

More information

USER GUIDE. Choice Business/Business Plus Business Voice Services

USER GUIDE. Choice Business/Business Plus Business Voice Services USER GUIDE Choice Business/Business Plus Business Voice Services Welcome Thank you for ordering one of our CenturyLink Choice Business packages that combines your phone line and your choice of features.

More information

DIGITAL PHONE FEATURES GUIDE

DIGITAL PHONE FEATURES GUIDE CABLE INTERNET PHONE DIGITAL PHONE FEATURES GUIDE D I G I T A L P H O N E WELCOME TO BLUE RIDGE DIGITAL PHONE Congratulations on subscribing to Blue Ridge Digital Phone. We are confident that you will

More information

NetCall Digital Telephone Features Manual Last Update: July 11, 2013

NetCall Digital Telephone Features Manual Last Update: July 11, 2013 NetCall Digital Telephone Features Manual Last Update: July 11, 2013 Table of Contents Introduction... 2 Calling Features Call Display. 3 Call Waiting. 3 Voicemail. 4 Call Return.. 5 3-Way Calling....

More information

Home Phone: Unlimited. User Guide

Home Phone: Unlimited. User Guide Home Phone: Unlimited User Guide Welcome Welcome to Home Phone: Unlimited Thank you for choosing Suddenlink as your source for quality home entertainment and communications! We continually look for ways

More information

VZE-RS-E-6/11 USER GUIDE. Instructions on Using Verizon Calling Features

VZE-RS-E-6/11 USER GUIDE. Instructions on Using Verizon Calling Features VZE-RS-E-6/11 USER GUIDE Instructions on Using Verizon Calling Features TABLE OF CONTENTS *69...2-3 Anonymous Call Rejection...4 Additional Lines...4 Busy Redial...4-5 Call Block...5 Call Forwarding...6

More information

Rogers Business Phone User Guide

Rogers Business Phone User Guide Inside: How to set up Voicemail How to use your Calling Features Troubleshooting & FAQs And much more ardship Council Labels pe Mixed Sources 10% Post Consumer d forests, controlled sources and recycled

More information

Voice Contact Us User Guide directlink.coop

Voice Contact Us User Guide directlink.coop Voice User Guide Welcome Thank You for Choosing DirectLink! Additional information about your telephone service may be found in the white pages of the North Willamette Valley Directory and on our website.

More information

Calling Feature Guide

Calling Feature Guide Calling Feature Guide Contents Automatic Call Back *66... 1 Automatic Recall *69... 1 Call Forwarding... 2 Call Forward Busy... 2 Call Forward No Answer... 3 Call Waiting... 3 Caller ID... 4 Caller ID

More information

Spectrum Business Voice Features

Spectrum Business Voice Features Spectrum Business Voice Features Caller ID When you receive a call, the name and telephone number of the person calling you is showing in your Caller ID display screen. To use Caller ID: 1. When you receive

More information

LET YOUR PHONE WORK FOR YOU.

LET YOUR PHONE WORK FOR YOU. LET YOUR PHONE WORK FOR YOU. Custom Calling Features 939-6112 click htc.net TABLE OF CONTENTS General Information...3 Remote Call Forwarding Activation Services...3 Features Overview...4 Call Handling

More information

Custom Calling Features

Custom Calling Features How To Use Custom Services For Bloomer, Canton, New Auburn-Long Lake subscribers Notice: Please contact your business office to obtain these calling features: Call Waiting Allows you to never have to miss

More information

Instructions on. Using Frontier Calling Features User Guide

Instructions on. Using Frontier Calling Features User Guide Instructions on Using Frontier Calling Features User Guide Table of Contents Before You Begin....3 *69...4-5 Additional Lines...5 Anonymous Call Rejection/Anonymous Call Block... 5-6 Busy Redial...6-7

More information

Digital Telephone User Guide

Digital Telephone User Guide Digital Telephone User Guide 1 P. O. Box 99, Conway, AR 72033 (501) 450-6000 ConwayCorp.com * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call

More information

CenturyLink Calling Features User Guide

CenturyLink Calling Features User Guide CenturyLink Calling Features User Guide Table of Contents Page Caller ID 1 Know who s calling before you pick up the phone. Call Waiting 2 Never miss an important call. Call Waiting ID 3 Know who s calling

More information

Digital Home. Information & FAQs

Digital Home. Information & FAQs Digital Phone @ Home Information & FAQs @ For a complete tutorial on the Customer Portal, Digital Phone @ Home Features & Voicemail, and FAQs, please click on the link Digital Phone @ Home Tutorial on

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

For customers in AL, FL, GA, KS, SC, TN Effective May 16, wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPGS.U.1506.

For customers in AL, FL, GA, KS, SC, TN Effective May 16, wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPGS.U.1506. wowforbusiness.com Business Services PHONE FEATURES User Guide BPGS.U.1506.R CommPortal Guide Table of Contents Phone Features...3 Anonymous Call Rejection...3 Automatic Callback...3 Automatic Recall...3

More information

Voic . Glossary of Terms. Click here to access your voic online.

Voic . Glossary of Terms. Click here to access your voic online. Voicemail Click here to access your voicemail online. Voicemail from Arvig will enhance the way you communicate! Our voicemail allows you to play, send, answer and forward voice messages from any touch-tone

More information

POTS TOUCH TONE FEATURE GUIDE

POTS TOUCH TONE FEATURE GUIDE POTS TOUCH TONE FEATURE GUIDE 2 TOUCH TONE FEATURES Call Privacy Voicemail Voicemail Message Manager Call Display Call Waiting Visual Call Waiting Call Return Three-Way Calling Ident-A-Call Call Forwarding

More information

East-Central Vermont Community Fiber-Optic Network

East-Central Vermont Community Fiber-Optic Network East-Central Vermont Community Fiber-Optic Network www.ecfiber.net support@ecfiber.net TELEPHONE SERVICE USER GUIDE Your ECFiber telephone service is an advanced Voice Over Internet Protocol (VOIP) system

More information

TABLE OF CONTENTS. USAGE-SENSITIVE ONLY - Usage-Sensitive Call Trace...22

TABLE OF CONTENTS. USAGE-SENSITIVE ONLY - Usage-Sensitive Call Trace...22 TABLE OF CONTENTS BASIC FEATURES - Call Waiting/ Cancel Call Waiting...2 - Speed Dialing...3 - Selective Call Forwarding...4 - Call Forwarding Busy/ No Answer...5 - Call Forwarding Remote...6 - Call Forwarding

More information

INSTRUCTIONS AND INFORMATION: If someone tries to call while you are using the telephone:

INSTRUCTIONS AND INFORMATION: If someone tries to call while you are using the telephone: The list below features a description of each of the Custom Calling Features that we offer. There are bound to be several that you will find to be indispensable. Voice Mail When you are unable to answer

More information

Vodafone Business Phone User Guide

Vodafone Business Phone User Guide Vodafone Business Phone User Guide Contents 1. VODAFONE CALLING FEATURES 4 1.1 Inclusive Calling Features 4 Find out who s called you 4 Hiding your phone number 4 1.2 Optional Calling Features 5 Call Divert

More information

Anonymous Call Rejection

Anonymous Call Rejection Contents Anonymous Call Rejection 4 Call Block 5 Call Forward 6-7 Call Return 8 Call Waiting 9 Caller ID 10-11 Do Not Disturb 12 Find Me 13 Selective Call Forwarding 14 Speed Dial 15 Three-Way Calling

More information

GET TO KNOW YOUR HOME PHONE

GET TO KNOW YOUR HOME PHONE telstra.com/homephone visit a telstra store 13 2200 HOME FEATURES USER GUIDE GET TO KNOW YOUR HOME PHONE C020 OCT13 ENJOY FEATURES THAT MAKE LIFE EASIER Home features make it easy for you to do more with

More information

VOICE MAIL VOICE MAIL USER GUIDE USER GUIDE NEVER MISS A MESSAGE NEVER MISS A MESSAGE. windstream.com

VOICE MAIL VOICE MAIL USER GUIDE USER GUIDE NEVER MISS A MESSAGE NEVER MISS A MESSAGE. windstream.com VOICE MAIL USER GUIDE VOICE MAIL USER GUIDE NEVER MISS A MESSAGE NEVER MISS A MESSAGE windstream.com 1.877.481.9463 Windstream is a registered service mark of Windstream Corporation. 2009 Windstream Corporation

More information

Contents. Section 1 Overview 1. Section 2 Setting up your System 13

Contents. Section 1 Overview 1. Section 2 Setting up your System 13 Contents Section 1 Overview 1 Introduction 1 Installing Your System 2 Bizfon Customer Care 2 Voice Vault Card Option 2 Arranging for Telephone Company Services 3 Overview of Initial Bizfon Settings 4 Bizfon

More information

Short Codes - Social and Public Services. Web Portal. Please visit our website at

Short Codes - Social and Public Services. Web Portal. Please visit our website at Service Electric Cable TV and Communications Telephone Guide Service Electric offers a variety of features with their state of the art telephone service. This brochure will guide you through the basic

More information

VOICE MAIL USER GUIDE

VOICE MAIL USER GUIDE VOICE MAIL USER GUIDE VOICE MAIL USER GUIDE NEVER MISS A MESSAGE NEVER MISS A MESSAGE Table Of Contents How to Use Your Voice Mail 2 Setting Up Your Account 4 Collecting Your Messages 5 Sending Messages

More information

A Quick Reference to Telephone Features and Services

A Quick Reference to Telephone Features and Services A Quick Reference to Telephone Features and Services Table of Contents I. Individual Features A. Call Waiting... 2 B. Cancel Call Waiting...2 C. Three-Way Calling...2 D. Speed Calling 30 Number...3 E.

More information

DIGITAL PHONE USER GUIDE

DIGITAL PHONE USER GUIDE DIGITAL PHONE USER GUIDE 1.800.952.1001 (NH/ME) 1.800.633.8578 (PA) 1.877.959.4862 (MD) 1.877.952.4863 (VA) Atlanticbb.com All Rights Reserved The use, disclosure, modification, transfer or transmittal

More information

Business Voice User Guide Your guide to managing Voice Mail and settings from your Phone, Mobile App or Internet.

Business Voice User Guide Your guide to managing Voice Mail and settings from your Phone, Mobile App or Internet. Frontier Business Voice User Guide Your guide to managing Voice Mail and settings from your Phone, Mobile App or Internet. Table of Contents 1 Welcome to Frontier Business Voice 1.1 Important 911 Information...4

More information

GET TO KNOW FEATURES THAT ANSWER THE CALL MANAGING VOIC WITH VOICEZONE

GET TO KNOW FEATURES THAT ANSWER THE CALL MANAGING VOIC WITH VOICEZONE PHONE GET TO KNOW FEATURES THAT ANSWER THE CALL MANAGING VOICEMAIL WITH VOICEZONE Just sign in to My Account and you can manage Voicemail and more, online and on your time. Activate Voicemail. Use VoiceZone

More information

Digital Phone Features Guide

Digital Phone Features Guide Digital Phone Features Guide WELCOME TO BLUE RIDGE DIGITAL PHONE Congratulations on subscribing to Blue Ridge Digital Phone. We are confident that you will find great savings in the unlimited local and

More information

Call Forwarding Busy Line Fixed Allows you to redirect calls to another telephone number when your telephone line is busy.

Call Forwarding Busy Line Fixed Allows you to redirect calls to another telephone number when your telephone line is busy. Calling Features User Guide Call Forwarding Busy Line Fixed Allows you to redirect calls to another telephone number when your telephone line is busy. 2. Press *90 3. When you hear the interrupted dial

More information

CentraNet CustoPAK USER GUIDE. Telephone Number. Verizon Telephone Number. Switch Type: GTD-5 5ESS DMS 100 DMS 10

CentraNet CustoPAK USER GUIDE. Telephone Number. Verizon Telephone Number. Switch Type: GTD-5 5ESS DMS 100 DMS 10 CentraNet CustoPAK USER GUIDE Telephone Number Verizon Telephone Number Switch Type: GTD-5 5ESS DMS 100 DMS 10 INSIDE FRONT COVER Thank You for Selecting Verizon CentraNet CustoPAK Service. 1 Table of

More information

Home Phone Features Quick Start Guide

Home Phone Features Quick Start Guide This provides you an overview of features available via your Home Phone when connected to your MyRepublic Modem. Features Voicemail Call Forwarding 3-Way Calling Speed Dial Call Waiting Caller ID Blocking

More information

TELUS Voice Mail User Guide

TELUS Voice Mail User Guide TELUS Voice Mail User Guide Welcome to TELUS Voice Mail Service. This guide will get you up and running and help you understand the features of this service. Getting Started Use the following keys when

More information

Internet Phone. User Guide

Internet Phone. User Guide Internet Phone User Guide WELCOME Welcome to Madison. We are pleased to provide you with our quality service and support. We value relationships with our customers and look forward to being of service

More information

HomePlan features and user guide

HomePlan features and user guide HomePlan features and user guide Effective 1 April 2013 Contents Important numbers to remember 1 How to make a call 2 Message Mailbox 5 Call Queue 12 Phone Divert 13 Three Party Calling 15 Toll Call Control

More information

Atlantic Broadband Quick Reference Guide Phone Service Calling Features To Activate / Access To Deactivate

Atlantic Broadband Quick Reference Guide Phone Service Calling Features To Activate / Access To Deactivate User Guide Business High-Speed Internet Service Configuring Your Email 2 Using Webmail 4 Frequently Asked Questions 5 Business Phone Service Calling Features 6 Your Voicemail Service 18 Your Online Phone

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide TECH SUPPORT - 888.855.9997 734.324.7190 WYANDOTTECABLE.COM Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection

More information

VoiceCo Networks, Inc. Phone Feature Guide

VoiceCo Networks, Inc. Phone Feature Guide VoiceCo Networks, Inc. Phone Feature Guide Copyright Disclaimer Trademarks and patents Copyright 2009-2018, VoiceCo Networks All rights reserved. This document may not be copied or otherwise reproduced,

More information

LET YOUR PHONE WORK FOR YOU.

LET YOUR PHONE WORK FOR YOU. LET YOUR PHONE WORK FOR YOU. Custom Calling Features find us. call 939-6112 click htc.net TABLE OF CONTENTS General Information... 3 Features Overview... 4 Call Handling Features... 6 Call Waiting... 6

More information

Voic Complete User Guide

Voic Complete User Guide VoiceMail Complete User Guide Thank you for subscribing to Pioneer VoiceMail service. We re happy you ve chosen Pioneer for your telecommunication needs. In addition to exceptional local and long distance

More information

FEATURELINE CORPORATE.

FEATURELINE CORPORATE. FEATURELINE CORPORATE. SITE USER GUIDE. This user guide provides you with all the information you need to get the most from your Featureline Corporate Phone. BTB-186 UG - Featureline Corporate AW.indd

More information

Instruction Guide. Voice Mail Just press *98 from your home phone to get your messages.

Instruction Guide. Voice Mail Just press *98 from your home phone to get your messages. Instruction Guide Voice Mail Just press 9 from your home phone to get your messages. IMPORTANT You must set up your mailbox before callers can leave messages for you. Standard Greeting start here Our Standard

More information

Featureline. Site User Guide To make an external call press 9 followed by the telephone number

Featureline. Site User Guide To make an external call press 9 followed by the telephone number Featureline Site User Guide To make an external call press 9 followed by the telephone number Call forwarding for when I m out and about - well that s a real bonus We find it s the best way of dealing

More information

AT&T Phone For Business User Guide

AT&T Phone For Business User Guide AT&T Phone For Business User Guide Table of Contents Welcome Welcome/Contact and Support...3 AT&T Phone for Business Accessing AT&T Phone for Business... 3-6 How to Register...4 Account Overview Voicemail

More information

1 Page. Digital Voice Services Business User Guide

1 Page. Digital Voice Services Business User Guide 1 Page Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation

More information

Enterprise Voice SUBSCRIBER GUIDE

Enterprise Voice SUBSCRIBER GUIDE Enterprise Voice SUBSCRIBER GUIDE Conterra Networks Enterprise Voice SUBSCRIBER GUIDE 3 TABLE OF CONTENTS Table of Contents Introduction... 6 Logging in... 6 Navigation Bar, Sub-Menu and Page Layout...

More information

Voic to (including Voic )

Voic to  (including Voic ) table of contents 2 Step 1 Initializing your Voicemail Step 2 Configuring rapid access to your message 2 6 7 What you will find in the Call Feature Manager Call Feature Manager by Internet and by phone

More information

Residential Voice SUBSCRIBER GUIDE

Residential Voice SUBSCRIBER GUIDE Residential Voice SUBSCRIBER GUIDE RESIDENTIAL VOICE SUBSCRIBER GUIDE TABLE OF CONTENTS Table of Contents Getting Started... 6 Requirements... 6 First Login... 6 Features Management... 0 Basic Features...

More information

FEATURELINE. SITE USER GUIDE. This user guide provides you with all the information you need to get the most from your Featureline Phone.

FEATURELINE. SITE USER GUIDE. This user guide provides you with all the information you need to get the most from your Featureline Phone. FEATURELINE. SITE USER GUIDE. This user guide provides you with all the information you need to get the most from your Featureline Phone. BTB-186 UG - Featureline AW.indd 1 10/02/2014 17:48 CALL FORWARDING

More information

WCTA Calling Features

WCTA Calling Features WCTA Calling Features The basic custom calling features including Caller ID, Caller ID on Call Waiting, Voicemail, Telemarketing Call Screening, Call Forwarding, Calling Number Delivery Blocking-Per Call,

More information

FAQs ACN Digital Phone Service. General

FAQs ACN Digital Phone Service. General FAQs ACN Digital Phone Service General 1. What do I need in order to benefit from ACN Digital Phone Service? Customers will need a broadband Internet connection with a minimum available upload speed of

More information

Wyandotte Feature Overview

Wyandotte Feature Overview Wyandotte Feature Overview Residential Features Features Call Waiting *70 turn off Calling Line ID Delivery Use this feature to turn the Call Waiting service on or off. This service allows you to decide

More information

User Guide (For i-cable Homeline Users) Call Management Services

User Guide (For i-cable Homeline Users) Call Management Services User Guide (For i-cable Homeline Users) Hong Kong Cable Television Limited Customer Service Hotline 183 2832 Call Management Services Call Management Services www.cabletv.com.hk Welcome to Call Management

More information

USER GUIDE Get the most from your Frontier High-Speed Internet and Frontier Voice services

USER GUIDE Get the most from your Frontier High-Speed Internet and Frontier Voice services USER GUIDE Get the most from your Frontier High-Speed Internet and Frontier Voice services Frontier High-Speed Internet...3 Frontiernet.net Set up email on your home computer Free PC Security Scan (ftrsecure.com)

More information

Your XFINITY. Get started with your new XFINITY Voice service.

Your XFINITY. Get started with your new XFINITY Voice service. Your XFINITY User Guide Get started with your new XFINITY Voice service. Thank You for Choosing XFINITY Voice With XFINITY Voice, you now have the best call clarity and unlimited nationwide talk and text.

More information

Voic Plus User Guide

Voic Plus User Guide Voicemail Plus User Guide Version: 2.0_CA Revised: 25 September 2007 Notices Copyright 2007 Vonage. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used

More information

Using the services that fit your life.

Using the services that fit your life. Using the services that fit your life. Feature Guide USING YOUR NEW FEATURES These great features are designed to make your life easier, give you more privacy and help you be more productive. Simply follow

More information

Telephone Features Guide

Telephone Features Guide Telephone Features Guide BLUE DEVIL CABLE Dear Valued Customer, We are proud to welcome you to Jefferson County Cable s Voicelite service. Our network reliability, customer support and value pricing are

More information

CENTREX service. user reference guide. Clearly different.

CENTREX service. user reference guide. Clearly different. CENTREX service user reference guide Clearly different. TABLE OF CONTENTS This user s guide provides instructions for using Centrex features. A check in the circle next to a feature means that your Centrex

More information

AT&T Business Voice Mail. Comprehensive Messaging Solution

AT&T Business Voice Mail. Comprehensive Messaging Solution AT&T Business Voice Mail Comprehensive Messaging Solution Welcome to AT&T Business Voice Mail AT&T Business Voice Mail is an easy-to-use, easy-to-set-up business messaging tool. Before voice mail can work

More information

Cox Business VoiceManager SM User Reference Guide

Cox Business VoiceManager SM User Reference Guide Cox Business VoiceManager SM User Reference Guide Dear Customer: Thank you for choosing Cox Business VoiceManager, SM provided by Cox Business. VoiceManager is phone service that gives you complete control

More information

QWEST VOICE MAIL INSTRUCTION GUIDE EASY ACCESS. Just press * from your home phone to get your messages! David, Qwest Sales Consultant

QWEST VOICE MAIL INSTRUCTION GUIDE EASY ACCESS. Just press * from your home phone to get your messages! David, Qwest Sales Consultant QWEST VOICE MAIL INSTRUCTION GUIDE David, Qwest Sales Consultant EASY ACCESS Just press 99 from your home phone to get your messages! Complete instructions inside IMPORTANT You must set up your mailbox

More information

Centrex User Guide. (Version 2.0)

Centrex User Guide. (Version 2.0) Centrex User Guide (Version 2.0) 1. Welcome to CENTREX Welcome to CENTREX! We know you will be pleased with your new telephone service. You have selected a telecommunications system designed with you in

More information

Calling Features To Activate/Access To Deactivate. Automatically activated unless deactivated prior to call.

Calling Features To Activate/Access To Deactivate. Automatically activated unless deactivated prior to call. Your Phone Service Talk more for less With Unlimited Phone service from Atlantic Broadband you can enjoy more ways to stay connected with friends and family. Talk as much as you want with unlimited nationwide

More information

Automated Attendant and Voice Mail System

Automated Attendant and Voice Mail System LX Automated Attendant and Voice Mail System User s Guide Nothing contained in this guide shall be deemed to be, and this guide does not constitute, a warranty of, or representation with respect to, any

More information

Desktop Reference Guide

Desktop Reference Guide Desktop Reference Guide IP550 Telephone Using Your Telephone Your new telephone is a state of the art IP Telephone instrument. It is manufactured by IPitomy for use with the IPitomy IP PBX System. The

More information

Calling Features: *** Denotes services that come with your basic package.

Calling Features: *** Denotes services that come with your basic package. Calling Features: *** Denotes services that come with your basic package. Call Forwarding Services: ($8.95/mo. to include All Call Forwarding Services) Unconditional Call Forwarding: o This service forwards

More information

Featureline Compact. Site User Guide To make an external call press 9 followed by the telephone number

Featureline Compact. Site User Guide To make an external call press 9 followed by the telephone number Featureline Compact Site User Guide To make an external call press 9 followed by the telephone number Call forwarding for when I m out and about - well that s a real bonus We find it s the best way of

More information

Using Digital Voice Portal Feature Codes

Using Digital Voice Portal Feature Codes Call Forwarding Always Automatically redirect all incoming calls to another number. When the service is active, a reminder will be displayed on your phone. You can also set your phone to play a Ring Reminder

More information

OFFICE FEATURES. (800)

OFFICE FEATURES. (800) OFFICE FEATURES (800) 799-0600 sales@nextiva.com Advanced Call Forwarding Call forwarding allows you to redirect calls to a third party destination such as a phone number or extension. Nextiva offers multiple

More information

Collington Resident Phone and Voice Mail. Table of Contents

Collington Resident Phone and Voice Mail. Table of Contents Table of Contents Making Calls... 3 Calls to Collington extensions... 3 Local Calls... 3 Long Distance Calls... 4 International Calls... 4 What determines whether a call is local or long distance?... 5

More information

QUICK START GUIDE NTS HOSTED PBX CALL MANAGER. Welcome. Getting Oriented

QUICK START GUIDE NTS HOSTED PBX CALL MANAGER.   Welcome. Getting Oriented QUICK START GUIDE NTS HOSTED PBX Welcome Welcome to NTS Hosted PBX! This guide is intended to get you up and running with the basic features associated with the product. For more in-depth information,

More information

Polycom Soundpoint 650 IP Phone User Guide

Polycom Soundpoint 650 IP Phone User Guide 20 19 18 17 16 1 2 15 14 13 12 This guide will help you to understand and operate your new IP Phone. Please print this guide and keep it handy! 3 11 For additional information go to: http://www.bullseyetelecom.com/learning-center

More information

CORTELCO 2700 Single-Line / Multi-Feature Set. Instruction Manual

CORTELCO 2700 Single-Line / Multi-Feature Set. Instruction Manual CORTELCO 2700 Single-Line / Multi-Feature Set Instruction Manual 1 Table of Contents Why VoiceManager SM with Cortelco Phones?... 2 Cortelco 2700 Set Features... 3 Telephone Set Part Identification...

More information

CALLING FEATURES. Make your phone a tool to simplify your life FiberNetMonticello.com

CALLING FEATURES. Make your phone a tool to simplify your life FiberNetMonticello.com CALLING FEATURES Make your phone a tool to simplify your life. 763.314.0100 FiberNetMonticello.com Phone calling features from FiberNet make it easy to manage your calls. Each feature is carefully designed

More information

HughesFlex Cloud PBX Quick Start Guide

HughesFlex Cloud PBX Quick Start Guide HughesFlex Cloud PBX Quick Start Guide www.hughesflex.com 309-277-4111 info@hughestel.com WELCOME Welcome to HughesFlex Cloud PBX! This guide is intended to get you up and running with the basic features

More information

ENTERPRISE SUBSCRIBER GUIDE

ENTERPRISE SUBSCRIBER GUIDE ENTERPRISE SUBSCRIBER GUIDE Enterprise Subscriber Guide 880 Montclair Road Suite 400 Birmingham, AL 353 www. TABLE OF CONTENTS Table of Contents Introduction...6 Logging In...6 Navigation Bar, Sub-Menu

More information

Telephone-Instructions

Telephone-Instructions Telephone-Instructions Fort Leavenworth Telephone Operator/Information (ADAS) Automated Directory Attendant System (ADAS) is a computer system that p rovides the caller with a pre-recorded set of options.

More information

Section 7 - Custom Calling Services

Section 7 - Custom Calling Services A. TERMS AND CONDITIONS Custom Calling Services are offered only from select central offices where the Company has arranged the facilities for these services and are furnished subject to the availability

More information

Cal Poly Digital Telephone User Guide

Cal Poly Digital Telephone User Guide Cal Poly Digital Telephone User Guide 1 2 Explanation of Button Functions Program: Initiates and ends the programming of features. Function Buttons: May be used to activate or cancel features, as userprogrammed

More information

COMMPORTAL. A better way to stay connected. SELF SERVICE GUIDE

COMMPORTAL. A better way to stay connected. SELF SERVICE GUIDE COMMPORTAL A better way to stay connected. SELF SERVICE GUIDE 1 TABLE OF CONTENTS WHAT IS COMMPORTAL... HOME TAB... ACCOUNT PHONE + SETTINGS, NO REPLY + BUSY STATUS, + ADVANCED SETTINGS. MESSAGES TAB...

More information

SNOM 360 USER GUIDE TABLE OF CONTENTS

SNOM 360 USER GUIDE TABLE OF CONTENTS SNOM 360 USER GUIDE TABLE OF CONTENTS Keypad 2 &3 Dialling a phone number 4 Incoming calls 4 Accepting a call 4 Denying/ Blocking a call 5 Hold and Resume 5 Transfer: 6 Direct Transfer 6 Transfer to voicemail

More information