Alcatel-Lucent Application Partner Program Inter-Working Report

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1 Alcatel-Lucent Application Partner Program Inter-Working Report Partner: BITTEL Application type: VoIP SIP HOTEL Phone Application name: HWD67TSD-IP(T-HYD) Alcatel-Lucent Platform: OmniPCX Enterprise The product and version listed have been tested with the Alcatel-Lucent Communication Server and the version specified hereinafter. The tests concern only the inter-working between the Application Partner product and the Alcatel-Lucent Communication platforms. The inter-working report is valid until the Application Partner issues a new version of such product (incorporating new features or functionality), or until Alcatel-Lucent issues a new version of such Alcatel-Lucent product (incorporating new features or functionality), whichever first occurs. ALCATEL-LUCENT MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE APPLICATION PARTNER PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALCATEL-LUCENT HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE APPLICATION PARTNER PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND ALCATEL-LUCENT FURTHER SHALL HAVE NO LIABILITY TO APPLICATION PARTNER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 1/54

2 Certification Overview Date of the certification February 2015 Alcatel-Lucent s representative AAPP member representative Alcatel-Lucent Communication Platform Alcatel-Lucent Communication Platform release AAPP member application release Application Category Hu Weiming Lou Zhengwei OmniPCX Enterprise R ( K ) WT1.03_ Hospitality dedicated hardware Author(s): Weiming Hu Reviewer(s): Andy Liu, Sebastien Ehrhard, Denis Lienhart Historic Edition 1: Creation of the document February 2015 Test results Passed Refused Postponed Passed with restrictions Refer to the section 6 for a summary of the test results. IWR validity extension None Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 2/54

3 AAPP Member Contact Information Contact name: Title: Address: Andy LIU Interoperability technician No.1 Rizhao North Road Zip code: City: Rizhao, Shandong Country: CHINA Country code: 86 Phone: Fax: Mobile Phone: Web site: address: Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 3/54

4 TABLE OF CONTENTS 1 INTRODUCTION GLOSSARY VALIDITY OF THE INTERWORKING REPORT LIMITS OF TECHNICAL SUPPORT CASE OF ADDITIONAL THIRD PARTY APPLICATIONS APPLICATION INFORMATION TESTS ENVIRONMENT HARDWARE CONFIGURATION SOFTWARE CONFIGURATION SUMMARY OF TEST RESULTS SUMMARY OF MAIN FUNCTIONS SUPPORTED SUMMARY OF PROBLEMS SUMMARY OF LIMITATIONS NOTES, REMARKS TEST RESULT TEMPLATE TEST RESULTS GENERIC TESTS Phone initialization, SIP registration and authentication Test objectives Test procedure Audio codecs negotiations Test objectives Test procedure Defense Test objectives Test procedure Basic call Test objectives Test procedure Local telephonic features Test objectives Test procedure Other features Test objectives Test procedure HOTEL / HOSPITAL TESTS Provisioning Test objectives Test procedure Check-in and check-out Test objectives Test procedure Do not disturb Test objectives Test procedure Forward Test objectives Test procedure Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 4/54

5 8.2.5 Voice mail Test objectives Test procedure Wake up Test objectives Test procedure Change room state Test objectives Test procedure Mini bar Test objectives Test procedure Calls Test objectives Test procedure Multi line Test objectives Test procedure Multi occupation Test objectives Test procedure Counter message deposit Test objectives Test procedure Additional Tests Test objectives Test procedure APPENDIX A : AAPP MEMBER S APPLICATION DESCRIPTION AND CONFIGURATION APPENDIX B: ALCATEL-LUCENT COMMUNICATION PLATFORM: CONFIGURATION REQUIREMENTS APPENDIX C: AAPP MEMBER S ESCALATION PROCESS APPENDIX D: AAPP PROGRAM ALCATEL-LUCENT APPLICATION PARTNER PROGRAM (AAPP) ALCATEL-LUCENT.COM APPENDIX E: AAPP ESCALATION PROCESS INTRODUCTION ESCALATION IN CASE OF A VALID INTER-WORKING REPORT ESCALATION IN ALL OTHER CASES TECHNICAL SUPPORT ACCESS Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 5/54

6 1 Introduction This document is the result of the certification tests performed between the AAPP member s application and Alcatel-Lucent s platform. It certifies proper inter-working with the AAPP member s application. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, Alcatel-Lucent cannot guarantee accuracy of printed material after the date of certification nor can it accept responsibility for errors or omissions. Updates to this document can be viewed on: - the Technical Support page of the Enterprise Business Portal ( in the Application Partner Interworking Reports corner (restricted to Business Partners) - the Application Partner portal ( with free access. 1.1 Glossary AAPP Alcatel-Lucent Application Partner NTP Network Time Protocol Program CFB Call Forward on Busy OXE OmniPCX Enterprise CFNR Call Forwarding on No Reply PBX private branch exchange CFU Call Forwarding Unconditional PCS Passive Communication Server CLIR Calling Line Identification Restriction PSTN Public Switched Telephone Network DHCP Dynamic Host Configuration Protocol RTP Real-time Transport Protocol DND Do Not Disturb SEPLOS SIP EndPoint Level Of Service DNS Domain Name System SIP Session Initiation Protocol DTMF Dual-tone multi-frequency TCP Transmission Control Protocol IP Internet Protocol UDP User Datagram Protocol IWR Inter-Working Report VAD Voice activity detection MCDU Multi-Purpose Control and Display Unit VoIP Voice over IP MWI Message Waiting Indicator Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 6/54

7 2 Validity of the InterWorking Report This InterWorking report specifies the products and releases which have been certified. This inter-working report is valid unless specified until the AAPP member issues a new major release of such product (incorporating new features or functionalities), or until Alcatel-Lucent issues a new major release of such Alcatel-Lucent product (incorporating new features or functionalities), whichever first occurs. A new release is identified as following: a Major Release is any x. enumerated release. Example Product 1.0 is a major product release. a Minor Release is any x.y enumerated release. Example Product 1.1 is a minor product release The validity of the InterWorking report can be extended to upper major releases, if for example the interface didn t evolve, or to other products of the same family range. Please refer to the IWR validity extension chapter at the beginning of the report. Note: The InterWorking report becomes automatically obsolete when the mentioned product releases are end of life. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 7/54

8 3 Limits of Technical support Technical support will be provided only in case of a valid InterWorking Report (see chapter 2 Validity of the InterWorking Report ) and in the scope of the features which have been certified. That scope is defined by the InterWorking report via the tests cases which have been performed, the conditions and the perimeter of the testing as well as the observed limitations. All this being documented in the IWR. The certification does not verify the functional achievement of the AAPP member s application as well as it does not cover load capacity checks, race conditions and generally speaking any real customer's site conditions. Any possible issue will require first to be addressed and analyzed by the AAPP member before being escalated to Alcatel-Lucent. For any request outside the scope of this IWR, Alcatel-Lucent offers the On Demand Diagnostic service where assistance will be provided against payment. For more details, please refer to Appendix F AAPP Escalation Process. 3.1 Case of additional Third party applications In case at a customer site an additional third party application NOT provided by Alcatel-Lucent is included in the solution between the certified Alcatel-Lucent and AAPP member products such as a Session Border Controller or a firewall for example, Alcatel-Lucent will consider that situation as to that where no IWR exists. Alcatel-Lucent will handle this situation accordingly (for more details, please refer to Appendix F AAPP Escalation Process ). Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 8/54

9 4 Application information Application type: Application commercial name: Application version: Interface type: VOIP SIP Phone HWD67TSD-IP(T-HYD) WT1.03_ SIP/Ethernet Type of application/product: The VoIP telephone is used in guest rooms, suites, booths or as administrative phone set in hotel environments. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 9/54

10 5 Tests environment Figure 1 Tests environment 5.1 Hardware configuration Alcatel-Lucent Communication Platform: o OmniPCX Enterprise common hardware o Duplicated call servers : and Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 10/54

11 o o Spatial redundancy (Different IP sub networks) One media gateway Setup Details: Module Setup Information Primary OXE Secondary OXE Voic No Attendant prefix 0 IPTouch 1386 IPTouch (Suite room) 1387 HWD9888(67)TSD-IP-T SIP phone 1384 HWD9888(67)TSD-IP-T SIP phone (Suite room) 1383, 1385 Thomson ST2030-EU-S 1380 Analog & UA 1287, 1288 Details Crystal 0 Crystal 1 OmniPCX Entreprise: o CS (Call Server Processing Unit) o GD (Gateway driver processing Unit o PRA T2 (ISDN Access) o UA digital and analog sets AHL interface: o TCP/IP 5.2 Software configuration Alcatel Communication Platform: OmniPCX Enterprise R K Partner Application : HWD9888(67)TSD-IP-T SIP Phone WT1.03_ Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 11/54

12 6 Summary of test results 6.1 Summary of main functions supported Features Status Comments Initialization including network configuration Defences SIP registration SIP authentication Voice over IP and RTP codec support Basic calls Voice mail interaction and indication Date and time display and update OK OK OK OK OK OK OK N/A DNS with two SIP Servers as well as alternate proxy method are not supported on Bittel SIP phone. Only mono Call Server and simple redundancy are supported. Spatial redundancy is not. NTP is not supported since the phone does have a screen. Hotel features Registration as administrative or room set Check-in and out OXE hotel telephonic features Do not disturb Forward Wake-up Call back Conference Enquiry call Broker call Room state management Single room / suite management Basic calls Multi line Mini bar Multi occupation OK OK OK OXE prefix has to be used. OK OK OXE prefix has to be used. N/A Feature is not supported. SIP phone cannot leave a call back request. N/A Feature is not supported. OK OK OK OK OK OK OK OK Phone dedicated keys (Line1 and Line2) have to be used. Phone dedicated keys (Line1 and Line2) have to be used. No new call audio signalization, only visual signalization (blinking LED). Counter message deposit OK Only administrative phone can leave a counter message to a guest. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 12/54

13 6.2 Summary of problems None. 6.3 Summary of limitations Spatial redundancy (two OXE call servers in two different subnetworks) is not supported. Only mono call server and simple redundancy (two call servers in the same subnetwork) are supported. Phone local features including transfer, forward, conference, do not disturb, wake up are not supported. OXE do not disturb and wake up prefix are supported. No new call audio signalization when there is an incoming call while already in conversation. There is only a visual signalization (LED). 6.4 Notes, remarks Bittel phone will reboot in some situations like when it does not receive an IP address or does not get any response from the OXE call server when trying to register after its initialization. Bittel phone is registered in the OXE as a SIP extension. Only one SIP user has to be configured in the Bittel phone. Of course, both phone line buttons (Line1 and Line2) can be used to take the call, make a call, take a call while already in conversation or make a call while already in conversation and switch between the two calls. Environment setup for Generic Test: o The phone is configured as SIP Extension o It is configured as ROOM + Multi occupancy o it is NOT CHECKED-IN with a GUEST number in the HOTMENU Environment setup for Hotel Tests o The phone is configured as SIP Extension o It is configured as ROOM + Multi occupancy o It is CHECKED- IN with a GUEST number in the HOTMENU Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 13/54

14 7 Test Result Template The results are presented as indicated in the example below: Test Case Id 1 Test Case N/A OK NOK Comment Test case 1 Action Expected result Test case 2 Action Expected result Test case 3 Action Expected result Test case 4 Action Expected result The application waits for PBX timer or phone set hangs up Relevant only if the CTI interface is a direct CSTA link No indication, no error message Test Case Id: a feature testing may comprise multiple steps depending on its complexity. Each step has to be completed successfully in order to conform to the test. Test Case: describes the test case with the detail of the main steps to be executed the and the expected result N/A: when checked, means the test case is not applicable in the scope of the application OK: when checked, means the test case performs as expected NOK: when checked, means the test case has failed. In that case, describe in the field Comment the reason for the failure and the reference number of the issue either on Alcatel-Lucent side or on Application Partner side Comment: to be filled in with any relevant comment. Mandatory in case a test has failed especially the reference number of the issue. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 14/54

15 8 Test Results 8.1 Generic tests These tests check the phones behavior for generic SIP phone features like initializations and registrations, audio parameters and voice quality, defenses, basic calls and telephonic features Phone initialization, SIP registration and authentication Test objectives These tests check that the phones are able to register to the OXE with and without SIP authentication, by using DNS or not, DHCP mode or static IP addressing, 802.1p/Q VLAN tagging and priority Test procedure Test Case Id 1 2 Test Case N/A OK NOK Comment SIP set registration to OXE in DHCP mode The phone is configured to get its IP address by DHCP SIP set registration to OXE in static IP addressing mode The phone is configured to use IP static parameters Bittel phone will keep rebooting if it doesn t get IP address SIP set registration to OXE using DNS method The phone is configured to use a domain name as registrar / proxy server address. The DNS IP addresses are the OXE CPU address. Tests are performed when first Call Server is active and then when second Call Server is active SIP set registration to OXE using alternate proxy method The phone is configured with the two OXE Call Servers as SIP proxies. Tests are performed when first Call Server is active and then when second Call Server is active SIP set registration to OXE using SIP digest authentication SIP digest authentication is activated on OXE and phone side. Check also that outgoing call is authenticated. DNS with two SIP Servers is not supported on Bittel SIP phone. Alternate proxy method is not supported on Bittel SIP phone. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 15/54

16 8.1.2 Audio codecs negotiations Test objectives These tests check that the phones are using the configured audio parameters (codec) Test procedure Test Case Id Test Case N/A OK NOK Comment The phone is configured to offer G711Alaw, G723 and G729 (in this priority order). The OXE is configured to use G711Alaw. Check that for an incoming and outgoing call, the negotiated codec is G711 A law The phone is configured to offer G711Alaw, G723 and G729 (in this priority order). The OXE is configured to use G723. Check that for an incoming and outgoing call, the negotiated codec is G723 The phone is configured to offer G711Alaw, G723 and G729 (in this priority order). The OXE is configured to use G729. Check that for an incoming and outgoing call, the negotiated codec is G729 The phone is configured to offer G711Alaw. The OXE is configured to use G711Alaw. Check that for an incoming and outgoing call, the negotiated codec is G711 A law The phone is configured to offer G723. The OXE is configured to use G723. Check that for an incoming and outgoing call, the negotiated codec is G723. The phone is configured to offer G729. The OXE is configured to use G729. Check that for an incoming and outgoing call, the negotiated codec is G729. Repeat previous 6 tests by changing A law to μlaw Codec selection. The phone and OXE do not have any common codec.. 8 For example, the phone is configured to offer G723 and the OXE to use only G729 (use of IP domains). Check that for an incoming and outgoing call is properly rejected. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 16/54

17 8.1.3 Defense Test objectives These tests check the phones defenses against perturbations and OXE Call Servers switch over Test procedure Test Case Id 1 Test Case N/A OK NOK Comment OXE Call Server CPU switch over while SIP phone in idle. Check the SIP phone behavior after a switch from the OXE main to standby CPU. The phone must be able to make and receive a call after the switch over. Do the test with DNS configuration and alternate proxy configuration (see ). Only standard redundancy (Call Servers in same IP sub network) works. DNS with two SIP Servers as well as alternate proxy method are not supported on Bittel SIP phone OXE Call Server CPU switch over while SIP phone in conversation with an IPTouch. Check the SIP phone behavior after a switch from the OXE main to standby CPU. The call is still active. The phone can make and receive a second call and switch from one to another. After on hook, the phone must be able to make and receive a call after the switch over. Do the test with DNS configuration and alternate proxy configuration (see ). OXE Call Server reboot while SIP phone in idle. Check the phone behavior when the OXE Call Server reboots (without standby CPU). As soon as the Call Server is running again, the phone is able to make and receive a call. OXE Call Server reboot while SIP phone in conversation with an IPTouch. Check the phone behavior when the OXE Call Server reboots (without standby CPU). The call is released. As soon as the Call Server is running again, the phone is able to make and receive a call Only standard redundancy (Call Servers in same IP sub network) works. DNS with two SIP Servers as well as alternate proxy method are not supported on Bittel SIP phone. Only standard redundancy (Call Servers in same IP sub network) works. DNS with two SIP Servers as well as alternate proxy method are not supported on Bittel SIP phone. Bittel phone will cycle restarts before OXE Call Server is ready. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 17/54

18 8.1.4 Basic call Test objectives These tests check the phone behavior during basic incoming and outgoing calls from and to different kind of phone set types (SIP, IPTouch, UA) with different call releases (during ringing, by caller, by callee) and with or without a second incoming call Test procedure Test Case Id Call from and to a SIP phone. Test Case N/A OK NOK Comment The phone calls a SIP phone. The phone is called by a SIP phone. In both cases, check the display and audio during all steps (dialing, ring back tone, conversation, and release). Call from and to an IPTouch. Same as 1 but with an IPTouch. Call from and to an UA phone. Same as 1 but with an UA phone. Incoming call released by the caller during ringing. The caller releases the incoming call to the phone before the callee takes the call. Outgoing call released by the caller during ringing. The caller releases the outgoing call from the phone before the callee takes the call. Incoming call rejected by the callee during ringing. The callee rejects the incoming call to the phone during ringing. Outgoing call rejected by the callee during ringing. The callee rejects the outgoing call from the phone during ringing. Call released by the phone. The phone releases the call after a conversation period. Call released by the other phone. The other phone releases the call after a conversation period. Call from and to an external number (T0/T2) Call is properly established. Call reject is not supported on Bittel SIP phone. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 18/54

19 Test Case Id Call from and to an attendant Test Case N/A OK NOK Comment Call is properly established. Incoming external call (T0/T2 for example) to an attendant phone set which transfers the call to the phone. Transfer is done while the phone is ringing but also after this one has picked up the call (using the attendant soft key or going on hook). Call is properly established. Outgoing call from a phone to an attendant with transfers to an external call (T0/T2 for example. Call is properly established. Dialing break 14 The phone starts dialing another phone number. Before the end, the dialing is stopped. Check that the phone comes back to idle state after the timeout expires Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 19/54

20 8.1.5 Local telephonic features Test objectives These tests check the phone behavior during phone local telephonic feature use like forward, on hold, transfer, voice mail interactions, conference Test procedure Test Case Id 1 Immediate forward to another phone. Test Case N/A OK NOK Comment The phone is forwarded to another phone. Call The phone and check that the call is presented on the third phone and can be taken by this one. Forward on no answer to another phone. Feature is not supported on Bittel SIP phone The phone is forwarded on no answer to another phone. Call the phone and check that the call is presented on analog phone. Do not take the call and wait for the call to be presented on the third phone. Take the call on the third phone. Check also the call can be picked up before the call is forwarded. Forward on busy to another phone. The phone is forwarded on busy to another phone. While the phone is already in conversation, call The phone and check that the call is presented. Do not take the call and wait for the call to be presented on the third phone. Take the call on the third phone. Forward on busy / no answer to another phone. The phone is forwarded on busy / no answer to another phone. While the phone is already in conversation, call The phone and check that the call is presented. Do not take the call and wait for the call to be presented on the third phone. Take the call on the third phone. Call The phone and check that the call is presented. Do not take the call and wait for the call to be presented on the third phone. Take the call on the third phone. Check also the call can be picked up before the call is forwarded. Phone puts call on-hold. The phone is in conversation with another phone. This conversation is put on-hold. Check the display and on-hold music on this phone. Check also the display and audio signalization on The phone. Check the conversation can be retrieved Phone is put on-hold. The phone is in conversation with another phone. The Feature is not supported on Bittel SIP phone. Feature is not supported on Bittel SIP phone. Feature is not supported on Bittel SIP phone.. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 20/54

21 Test Case Id Test Case N/A OK NOK Comment other phone puts this conversation on-hold. Check the display and on-hold music on The phone. Check the conversation can be retrieved. Broker call The phone has two active conversations and switches from one to another. Check the display and on-hold music on the phones. Check also the display and audio signalization on the phone. Transfer in conversation. The phone has two active conversations and transfers the first to the second. Check the new conversation between the two other phones is successful and also the phone display (signalization of the transfer and back to idle state). Transfer during ringing. The phone has one active conversation and another one in ringing step. Before the second callee takes the call, The phone transfers its first call to this second callee. Check the new conversation between the two other phones is successful and also The phone display (signalization of the transfer and back to idle state). Conference. The phone has two active conversations and initiates a conference. Check the new conversation between the three parties is successful (audio and signalization). Do Not Disturb. On The phone the local feature (if exists) Do not Disturb is activated. When calling this set, the call is not presented on the phone. On The phone the Do not Disturb is deactivated. When calling this set, the call is presented on the phone and can be picked up. Wake Up. On The phone the local feature (if exists) Wake Up is activated. When the wake up time arrives, the phone rings. When the picked up, the voice guide is played. Test also with The phone already in conversation when the wakeup time arrives. On The phone the Wake Up is activated then deactivated. When the previous wake up time arrives, nothing appends on the phone set. Feature is not supported on Bittel SIP phone. Feature is not supported on Bittel SIP phone. Feature is not supported on Bittel SIP phone. Feature is not supported on Bittel SIP phone. OXE prefix has to be used. Feature is not supported on Bittel SIP phone. OXE prefix has to be used. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 21/54

22 8.1.6 Other features Test objectives These tests check the phone behavior while using features like STP (date and time display) Test procedure Test Case Id 1 Test Case N/A OK NOK Comment Date and time display using Network Time Protocol. The SIP phone is configured to retrieve the date and time from a NTP server. Check the phone retrieves the information and displays it. NTP is not supported on Bittel SIP phone. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 22/54

23 8.2 Hotel / Hospital tests These tests check the phones behavior for SIP phone specific Hotel/Hospital features like provisioning, check-in and out, do not disturb, wake-up, room state modification, mini bar, forward, auto assignation and calls Provisioning Test objectives These tests check the phone provisioning as a room, suite, administrative or booth set Test procedure Test Case Id 1 Test Case N/A OK NOK Comment Declare the SIP phone as a hotel room set In the OXE configuration, the SIP set is declared as a hotel room set Or The SIP set is configured (user and password) with the parameters of an already declared SIP hotel room set The phone registers correctly to the OXE. Declare the SIP phone as a hotel administrative set 2 In the OXE configuration, the SIP set is declared as a hotel administrative set Or The SIP set is configured (user and password) with the parameters of an already declared SIP hotel administrative set The phone registers correctly to the OXE. Declare the SIP phone as a hotel booth set 3 In the OXE configuration, the SIP set is declared as a hotel booth set Or The SIP set is configured (user and password) with the parameters of an already declared SIP hotel booth set The phone registers correctly to the OXE. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 23/54

24 8.2.2 Check-in and check-out Test objectives These tests check the phone behavior after a check-in and a check-out as normal or VIP guest Test procedure Test Case Id Test Case N/A OK NOK Comment A client checks in a room containing the SIP phone In the OXE hotel menu (hotmenu), a check-in is done and the client gets the SIP phone room Or The SIP set is configured (user and password) with the parameters of an already declared SIP hotel room set in which a client has already checked-in. A client checks in as VIP in a room containing the SIP phone Same as above but with the VIP parameter set. When this phone calls a hotel administrative set, the name displayed is completed with specific information. A client checks out from a room containing the SIP phone In the OXE hotel menu (hotmenu), a check-out is done for the client using the SIP phone room Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 24/54

25 8.2.3 Do not disturb Test objectives These tests check the phone behavior in case of "Do not disturb" activation / deactivation (on the phone itself or from an administrative phone) Test procedure Test Case Id Test Case N/A OK NOK Comment Do Not Disturb is activated on the room SIP phone On the room SIP phone the Do not Disturb is activated thanks to the prefix *78 (and then personal password) When calling this set from a standard phone of the installation, the call is not presented on the phone. Do Not Disturb is activated on the room SIP phone On the room SIP phone the Do not Disturb is activated thanks to the prefix *78 (and then personal password) When calling this set from the attendant, the call is not presented on the phone. Do Not Disturb is deactivated on the room SIP phone On the room SIP phone the Do not Disturb is deactivated thanks to the prefix *78 When calling this set, the call is presented on the phone and can be picked up. Do Not Disturb is activated on the suite master SIP phone On the suite master SIP phone the Do not Disturb is activated thanks to the prefix *513 When calling this guest (call to the guest number and call to the main and slave suite phones), the call is not presented on the phones. Same behavior when calling a slave SIP phone set. Do Not Disturb is deactivated on the suite master SIP phone On the suite master SIP phone the Do not Disturb is deactivated thanks to the prefix *513 When calling this guest, the call is presented on the main suite phone and can be picked up. Same behavior when calling a slave SIP phone set. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 25/54

26 8.2.4 Forward Test objectives These tests check the phone behavior in case of "Forward" activation / deactivation (on the phone itself or from an administrative phone), to an administrative set or to the voice mail Test procedure Test Case Id Test Case N/A OK NOK Comment Immediate forward is activated on the room SIP phone On the room SIP phone the Forward is activated thanks to the prefix *60 (immediate forward). Forward destination is an administrative SIP set or the voice mail. When calling this set, the call is not presented on the phone but forwarded to the administrative phone or voice mail. Forward is deactivated on the room SIP phone On the room SIP phone the Forward is deactivated thanks to the prefix *64. When calling this set, the call is presented on the phone and can be picked up. Call to a phone, which is forwarded to another phone. The phone calls a phone forwarded to a third phone. The third phone takes the call and the conversation is established. Forward on no answer to another phone. Prefix: *62 The phone is forwarded on no answer to another phone. Call the phone and check that the call is presented on analog phone. Do not take the call and wait for the call to be presented on the third phone. Take the call on the third phone. Check also the call can be picked up before the call is forwarded. Forward on busy to another phone. Prefix: *61 The phone is forwarded on busy to another phone. While the phone is already in conversation, call The phone and check that the call is presented. Do not take the call and wait for the call to be presented on the third phone. Take the call on the third phone. Forward on busy / no answer to another phone. Prefix: *63 The phone is forwarded on busy / no answer to another phone. While the phone is already in conversation, call The phone and check that the call is presented. Do not OXE prefix not support in hotel configuration. OXE limitation. OXE prefix not support in hotel configuration. OXE limitation. But this forward is activated by default on the guest Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 26/54

27 Test Case Id Test Case N/A OK NOK Comment take the call and wait for the call to be presented on the third phone. Take the call on the third phone. Call The phone and check that the call is presented. Do not take the call and wait for the call to be presented on the third phone. Take the call on the third phone. Check also the call can be picked up before the call is forwarded. phones. So that a caller will be connected to the guest voic box if this one does not answer or is already in conversation on his two lines. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 27/54

28 8.2.5 Voice mail Test objectives These tests check the phone behavior when interworking with the OXE 4645 voic Test procedure Test Case Id 1 Voice mail message signalization. Test Case N/A OK NOK Comment The voice mail (OXE 4645) number is configured in the phone. Call The phone and leave a message to its voice mail (for example by forwarding the phone to the voice mail). Check that the message is indicated on the phone (led or display). In case of a suite, check that all the suite phones indicate (led or display) the new message. Voice mail message listening The phone has a voice mail message (see above). Press the voice mail key and interacts with the voice mail to listen to the message. Check the led or display does not show any new message as soon as the last one is read. In case of a suite, check that all the suite phones do no more indicate (led or display) the new message. Voice mail message deposit. The phone calls another phone forwarded to the voice mail. He leaves a message. Check the interaction between the phone and voice mail. Listen to the message from the other phone. Voice mail message deposit. Suffix: 8 Check the can leave a voice message to a phone which is not answering or already in conversation thanks to OXE suffix. OXE suffix is not supported on SIP phones in Hotel Mode. OXE limitation Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 28/54

29 8.2.6 Wake up Test objectives These tests check the phone behavior in case of "Wake up" activation / deactivation (on the phone itself or from an administrative phone) Test procedure Test Case Id Test Case N/A OK NOK Comment Wake Up is activated on the room SIP phone On the room SIP phone the Wake Up is activated thanks to the prefix *66 When the wake up time arrives, the phone rings. When the picked up, the voice guide is played. Wake Up is deactivated on the room SIP phone On the room SIP phone the Wake Up is deactivated thanks to the prefix *65 When the previous wake up time arrives, nothing appends on the phone set. Suite wake Up is activated on a suite SIP phone On the suite master SIP phone the suite wake Up is activated thanks to the prefix *526 When the wake up time arrives, the entire suite phones are ringing. When picking up on one phone, the voice guide is played and all the other phones stop ringing. 4 5 Test also the activation from slave suite phones. Behavior is the same. Room wake Up is activated on a suite SIP phone On the suite master SIP phone the suite wake Up is activated thanks to the prefix *66 When the wake up time arrives, only the suite phone on which the wake up has been set is ringing. All the other suite phones do not. When picking up, the voice guide is played. Test also the activation from slave suite phones. Behavior is the same. Suite wake Up is deactivated on a suite SIP phone On the suite master SIP phone the Wake Up is deactivated thanks to the prefix *527 When the previous wake up time arrives, nothing appends on the phone sets (master and slaves). Test also the deactivation from slave suite phones. Behavior is the same. Should change a parameter on OXE mgr->applications->h otel->numeric Parameters->Suite Wake-up Type->wake-up for the single set only Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 29/54

30 8.2.7 Change room state Test objectives These tests check the phone can change the room state (as a room or administrative set) Test procedure Test Case Id Test Case N/A OK NOK Comment The room state is changed on the room SIP phone set. 1 On the room SIP phone the room state is changed thanks to the prefix *522 (then made personal code, then room status). Check the new room state thanks to the hotel menu (hotmenu). Several room states are tried (1 = done and available, 2 = to do completely, 3 = to do partially, 4 to 9 = problem). Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 30/54

31 8.2.8 Mini bar Test objectives These tests check the phone can change the "mini bar" state (as a room or administrative set) Test procedure Test Case Id Test Case N/A OK NOK Comment The min-bar state is changed on the room SIP phone set. 1 On the room SIP phone the mini-bar state is changed thanks to the prefix *523 Check the new mini-bar state thanks to the hotel menu (hotmenu). Several mini-bar states are tried. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 31/54

32 8.2.9 Calls Test objectives These tests check the phone behavior during calls between rooms, from and to an administrative set, external outgoing call. It also checks the transfer feature Test procedure Test Case Id Test Case N/A OK NOK Comment SIP room phone set to another SIP room phone set (different rooms). Using guest and room numbers. SIP room phone to an administrative phone set and vice versa. Using guest and room numbers. SIP room phone set to an external number (T0/T2 for example) and vice versa. SIP suite phone set to an external number (T0/T2 for example) and vice versa. Try with the master and several slave phone sets. SIP booth phone set to an external number (T0/T2 for example) and vice versa. SIP room phone to an attendant and vice versa. Call is properly established. Incoming external call (T0/T2 for example) to an attendant phone set which transfers the call to the SIP room phone. Transfer is done while the SIP phone is ringing but also after this one has picked up the call (using the attendant soft key or going on hook). Call is properly established. Outgoing call from a SIP phone to an attendant with transfers to an external call (T0/T2 for example. Call is properly established. 8 9 Test when doing a semi-attended (transfer while ringing) and attended transfer (transfer after transfer target has answered). For semi-attended transfer, test when attendant phone transfers before earring ring back tone. And after. Repeat test 8 but this time, transfer target is an internal phone Test with an administrative phone as transfer target. And also another room. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 32/54

33 Test Case Id Test Case N/A OK NOK Comment Call back on no answer / busy. Suffix: 5 The phone calls another phone already in conversation (or does not answer check both). The phone set uses the call back suffix to be recalled. Check the call back query is taken into account and processed. Conference. Suffix: 3 Check the phone can establish a three party conference thanks to OXE suffix. Broker call. Suffix: 1 Check the phone can switch between two calls thanks to OXE suffix. Enquiry call. Suffix: 2 Check the phone can make a second call while already in conversation thanks to OXE suffix. OXE suffix is not supported on SIP phones in Hotel Mode. OXE limitation OXE suffix is not supported on SIP phones in Hotel Mode. OXE limitation OXE suffix is not supported on SIP phones in Hotel Mode. OXE limitation Phone Line 1 and Line 2 keys have to be used to switch between two calls. OXE suffix is not supported on SIP phones in Hotel Mode. OXE limitation Phone Line 2 key has to be used to make an outgoing call while already in a call on Line 1. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 33/54

34 Multi line Test objectives These tests check the phone behavior during multi line calls from and to different kind of phone set types (SIP, IPTouch, UA). Room and suite phones are tested Test procedure Test Case Id Test Case N/A OK NOK Comment Incoming call to a room phone while already in conversation The phone (only phone of the room) is already in conversation and receives a new incoming call. Check the display (new call presentation) and audio (new call signalization). Check this call can be taken (and that the first one is put on hold). Check the phone can switch between the two calls (and that the other parties are put on hold). Outgoing call from a room phone while already in conversation The phone (only phone in the room) is already in conversation and makes a new outgoing call. Check the display (new call presentation) and audio (new call signalization). Check this call can be taken (and that the first one is put on hold). Check the phone can switch between the two calls (and that the other parties are put on hold). Incoming call to a room phone while already in conversation on the two lines The phone (only phone in the room) is already in conversation on its two lines and receives a new incoming call. Check that the call is redirected to the guest voic box. Incoming call to suite phone while already in conversation The phone (main phone of a suite) is already in conversation and receives a new incoming call. Check the display (new call presentation) and audio (new call signalization). Check this call can be taken (and that the first one is put on hold). Check that the slave phones stop ringing. Check the phone can switch between the two calls (and that the other parties are put on hold). Outgoing call from a suite phone while already in conversation The phone (main phone of a suite) is already in conversation and makes a new outgoing call. Check the display (new call presentation) and audio (new No new call signalization heard, only indicator light blinks when second call incoming. No new call signalization heard, only indicator light blinks when second call incoming. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 34/54

35 Test Case Id Test Case N/A OK NOK Comment call signalization). Check this call can be taken (and that the first one is put on hold). Check the phone can switch between the two calls (and that the other parties are put on hold). Incoming call to a suite phone while already in conversation on the two lines The phone (main phone of a suite) is already in conversation on its two lines and receives a new incoming call. Check that the call is redirected to the guest voic box. Repeat steps 4 to 6 but this time the SIP phone is a suite slave phone. Outgoing call from a room phone to another room phone which is already in conversation The phone calls another room phone (only phone in the room) which is already in conversation and, thanks to Busy Camp On feature (suffix 6), enforce the called to phone to ring. Check the display (new call presentation) and audio (new call signalization). Check this call can be taken (and that the first one is put on hold). Check the phone can switch between the two calls (and that the other parties are put on hold). Repeat previous steps but, this time, use guest number (and not room number) when calling to a room. No new call signalization heard, only indicator light blinks when second call incoming Same behavior as above. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 35/54

36 Multi occupation Test objectives These tests check the phone behavior when several guests are located in the same room Test procedure Test Case Id SIP set registration to OXE Test Case N/A OK NOK Comment The phone successfully registers to the OXE Incoming call to the room phone number Another phone (IPTouch) calls the room phone number. The call can be picked up and is successfully established. Incoming call to the first guest phone number Another phone (IPTouch) calls the first guest phone number. The call can be picked up and is successfully established. Incoming call to the second guest phone number Another phone (IPTouch) calls the second guest phone number. The call can be picked up and is successfully established. Outgoing call by the first guest In case of an external call (to a PSTN user for example), the first guest makes an outgoing call using his guest ID. The call is successfully established. Outgoing call by the second guest In case of an external call (to a PSTN user for example), the second guest makes an outgoing call using his guest ID. The call is successfully established. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 36/54

37 Counter message deposit Test objectives These tests check the counter message deposit feature which allows to notify a guest that there is a something waiting for him at the welcome desk (like a fax, parcel, ) Test procedure Test Case Id Test Case N/A OK NOK Comment From an administrative phone, use Message Deposit feature to leave a message for a room Check that SIP hotel set displays this new message thanks to its Message Waiting Indication (LED or display). Repeat test 1, but this time use hotmenu application (menu 7 then 3) instead of OXE prefix. With hotmenu application, remove the message. Check that SIP hotel set does no more display this new message thanks to its Message Waiting Indication (LED or display). No NOTIFY SIP message sent by the OXE. No NOTIFY SIP message sent by the OXE. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 37/54

38 Additional Tests Test objectives These tests check the good behavior in hotel suite mode Test procedure Test Case Id 1 Test Case N/A OK NOK Comment For a suite with several phones (SIP phones and OXE legacy phones), check that all phones ring at the same time when there is an incoming call on the guest or main suite phone number Check that all phones stop ringing if the caller aborts the call. Repeat test 1, but this time pick up the call with one suite phone. Check that all the other suite phones stop ringing and that the call is correctly established. Repeat the test by picking up the call with each suite phones. For a suite with several phones, check behavior when there is an incoming call (to the suite phone number) while there is already a phone in conversation Check that after a checkout all the guest specific informations are erased (voice mail messages, phone state like forward, do not disturb, wake up time Test that DID attribution is working fine with the SIP hotel sets. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 38/54

39 9 Appendix A : AAPP member s Application description and Configuration Access to Bittel SIP phone by web browser with no password Network configuration SIP configuration Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 39/54

40 Codec configuration Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 40/54

41 10 Appendix B: Alcatel-Lucent Communication Platform: configuration requirements Access to Hotel application: to configure the hotel application parameters. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 41/54

42 Creation of a room SIP phone set: add a SIP extension user. Configuration of the used IP address of a room SIP phone set: in order to be set in the correct OXE IP domain (mgr / users / IP SIP Extension). Disabling the protection against beeps for the room SIP phone set: this allows the presentation of a second incoming call. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 42/54

43 Creation of a hotel guest: add a guest user (choose 255 for Cristal, Board and Equipment address). Creation of an administrative SIP phone set: add a SIP extension user. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 43/54

44 Creation of the trunk group used for the local SIP: add a trunk group uder mgr / Trunk groups. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 44/54

45 Configuration of the SIP gateway: under mgr / SIP Configuration of the SIP proxy: under mgr / SIP Configuration of the hotel parameters: under mgr / Application / Hotel Configuration of the static links between a room and a guest: under mgr / Application / Hotel / Static links Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 45/54

46 Configuration of the multi occupation type: under mgr / Application / Hotel / Numerical parameters Configuration of the suite wake up type: under mgr / Application / Hotel / Numerical parameters Configuration of a suite: under mgr / Application / Hotel / Hotel suite Configuration of message deposit: under mgr / Application / Hotel Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 46/54

47 Configured directory number could be for example the welcome desk administrative phone number. Access to the hotel application menu: use 'hotmenu' command Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 47/54

48 11 Appendix C: AAPP member s escalation process Bittel has the Support Center to support the Bittel products, including the SIP phones. Any issue need any technical assistance any time on the SIP phones, can connect with the following engineers: 1. Guangwei LIU Tel: Fax: Tech@bittelcom.com 2. Shenghua LIU Tel: Fax: support@bittel.com.cn 3. Shouhua LI Tel: Fax: emc@bittelcom.com Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 48/54

49 12 Appendix D: AAPP program 12.1 Alcatel-Lucent Application Partner Program (AAPP) The Application Partner Program is designed to support companies that develop communication applications for the enterprise market, based on Alcatel-Lucent's product family. The program provides tools and support for developing, verifying and promoting compliant third-party applications that complement Alcatel-Lucent's product family. Alcatel-Lucent facilitates market access for compliant applications. The Alcatel-Lucent Application Partner Program (AAPP) has two main objectives: Provide easy interfacing for Alcatel-Lucent communication products: Alcatel-Lucent's communication products for the enterprise market include infrastructure elements, platforms and software suites. To ensure easy integration, the AAPP provides a full array of standards-based application programming interfaces and fully-documented proprietary interfaces. Together, these enable third-party applications to benefit fully from the potential of Alcatel-Lucent products. Test and verify a comprehensive range of third-party applications: to ensure proper inter-working, Alcatel-Lucent tests and verifies selected third-party applications that complement its portfolio. Successful candidates, which are labelled Alcatel-Lucent Compliant Application, come from every area of voice and data communications. The Alcatel-Lucent Application Partner Program covers a wide array of third-party applications/products designed for voice-centric and data-centric networks in the enterprise market, including terminals, communication applications, mobility, management, security, etc. Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 49/54

50 Web site The Application Partner Portal is a website dedicated to the AAPP program and where the InterWorking Reports can be consulted. Its accessis free at Alcatel-Lucent.com You can access the Alcatel-Lucent website at this URL: Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 50/54

51 13 Appendix E: AAPP Escalation process 13.1 Introduction The purpose of this appendix is to define the escalation process to be applied by the Alcatel-Lucent Business Partners when facing a problem with the solution certified in this document. The principle is that Alcatel-Lucent Technical Support will be subject to the existence of a valid InterWorking Report within the limits defined in the chapter Limits of the Technical support. In case technical support is granted, Alcatel-Lucent and the Application Partner, are engaged as following: (*) The Application Partner Business Partner can be a Third-Party company or the Alcatel-Lucent Business Partner itself Alcatel-Lucent Application Partner Program Inter-working report Edition 1 - page 51/54

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