Marco Polo Card User Guide

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1 Marco Polo Card User Guide Catalogue 1. About Marco Polo Card Card Usage... 3 Card Activation... 3 SMS Functions... 3 Card Login... 4 View Account Details... 5 View Transaction History... 6 Edit Account Details Funds Transfer - Deposit Fee List (2015.9) FAQ

2 1. About Marco Polo Card Marco Polo Card is a prepaid card charged with EUR. Since it is not a credit card, there is no overdraft risk. It is a Master brand card and can be used in Master Card s franchised outlets over 200 countries and areas. Prepaid card can be used repeatedly until the balance becomes zero. You need to recharge prepaid card before using it, namely depositing money in card. Thus, prepaid card has the same feature with cash. As long as you deposit money to prepaid card, you can use it freely. If the balance of card turns zero, you can t use it until you recharge it. In conclusion, prepaid card is more analogous to cash payment compared with debit card. * Difference among prepaid card, debit card and credit card Prepaid card Pay in advance Buy the card in advance and necessary to charge it beforehand Debit card Pay forthwith Necessary to recharge the account in advance and deduct money from account when using the card Credit card Pay afterwards Credit (such as income) is necessary 2

3 2. Card Usage Card Activation You can activate the card and get PIN number. (1) Dial the following numbers (2) Press number 1 (3) Press the number 1 again to activate your card. (4) Enter your 16 digit card number. (5) Enter your date of birth in the following format: DDMMYY If your card has been registered with KYC, please enter your own DOB. If not, please enter the original DOB (6) Press number 1 to listen to your PIN number. SMS Functions Please be noted that there are following prerequisites you need to check before you use this function. * The Phone number you use to send message need to the same with you provided to us when you apply for card. * The phone number you use to send message must be mobile phone. * Please make sure that your phone has opened international call services (1) Retrieve your PIN This functionality allows you to get the PIN for your Marcopolo card Text PIN <Last 8 digits of your card number> to +44 (0) Example: PIN (2) Balance Inquiry Find out the current balance on your Marcopolo card. Text BALANCE <Last 4 digits of your card number> to +44 (0) Example: BALANCE

4 (3) Lock & Unlock Lock: Text LOCK <Last 4 digits of your card number> to +44 (0) Example: LOCK 1234 Unlock Text UNLOCK <Last 4 digits of your card number> to +44 (0) Example: UNLOCK 1234 Card Login Card Login site: Enter card number and PIN, then you can login. 4

5 View Account Details After you log in the card website, you will see items on the upper left corner. View Account Details click on View Account Details in the left menu, then you can see the card details and cardholder details. 5

6 View Transaction History Choose the date and click the GET HISTORY, then you can check the history of transaction. Edit Account Details Edit Account Details Click Edit Account Details, then you can change your card register mail address. 6

7 3. Funds Transfer - Deposit Wire Transfer You can use the banks mentioned below for Money-In transactions to Marco Polo Business Services Limited. Bank account information Name of Beneficiary Bank China Construction Bank (Asia) Corporation Limited Address of Beneficiary Bank 20/F, CCB Centre, 18 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong Country of Beneficiary Bank HONG KONG SWIFT CCBQHKAXXXX Beneficiary Name Marco Polo Business Services Limited Beneficiary Address Suite 606, Tai Sang Bank Building, Des Voeux Road, Central, Hong Kong Beneficiary Country HONG KONG Beneficiary Account EUR Account: USD Account: Note: * Please fill the last 8-digits of your Travel Card number in the Message box. (E.g ) 4. Fee List (2015.9) Items Fee Annual Service Fee EUR Reload Fee (based on amount loaded) 5% ATM Fee Withdraw from ATM inside UK 1.5%(min 1.50 max 5.60) Withdraw from ATM outside UK 2%(min 3.00 max 7.50) Checking the balance at ATM EUR 0.3 Declined fee 0 POS Fee Available by POS inside UK 0 Available by POS outside UK 0 7

8 Declined fee 0 Limit Maximum balance EUR 10,000 Maximum deposit amount per day EUR 10,000 Maximum debit amount at ATM per day EUR 750 SMS Functions SMS balance enquiry check EUR0.45 SMS card block/unblock 0 SMS PIN enquiries EUR1 Maintenance fee and others Monthly service charge 0 Foreign Exchange fee 3% Monthly inactive fee (after 90 days) 0 5. FAQ About Marco Polo Card Q1. Is a Marco Polo Card a normal debit card or credit card? A: Marco Polo Card is not a credit card, charge card or debit card, but a loadable card, issued by a financial institution. Each time the card is used, the amount of the money is deducted from the funds available on the card. The card does not offer credit. In essence, you need to load funds to your card before you use the funds. About the application of Marco Polo Card Q2. What documentation is required to apply for a Marco Polo Card? A: To apply for a Marco Polo Card, please submit clear color copy of the following documents to help us to confirm your identity and residential address. This could either be done by scanning the document or by taking a high-resolution digital photograph. 8

9 1. Proof of identity document (with at least 3 months remaining) Driver's license (Front and back) Passport National Identity card (Front and back) Government-issued photo ID (Front and back) 2. Proof of address Utility bill (Gas, Electricity, Water, Telephone) that includes your name (issued within the last 3 months) Bank Statement or credit card statement (No online/bank branch print-offs) that includes your name. (Issued within the last 3 months) Tax bill that includes your name. (Issued within the last 3 months) Driver's license (Front and back, valid for at least 3 months from date) National Identity card (Front and back, valid for at least 3 months from date) *Note: The copy is clear enough to recognize your name, residential address, date of birth and issue of date. Respective document can't be used for both proof of identity and proof of address. All four edges are clearly visible. Q3. Can a minor apply for a Marco Polo Card? A: To be eligible to apply for a Marco Polo Card, you must be at least 18 years old. Card usage Q4. Are Marco Polo Cards accepted globally? A: Yes, Marco Polo Card is accepted around the world at retail outlets and ATM machines, where you can see the MasterCard sign. Currently, you can use your card in more than 32 million locations worldwide. Q5. If my card has a balance on it but it s already expired, can I withdrawal from ATM? A: Sorry, the balance on your card will be blocked after your card is expired. All of the card functions are not available since then. Please contact us at your earliest convenience if your card is near-expired or expired. About PIN NO. Q6. What is PIN NO.? A: PIN is the password used in the processing of transaction, which you need to input at ATM or POS. Please do not reveal your PIN NO to anyone else for sake of security. Q7. Can I change my PIN NO.? 9

10 A: The system will automatically generate a PIN number. You'll be unable to change it for security reasons. Once generated, please keep your PIN number private. Q8. What do I do if my card is lost or stolen? A: 1) Please use the SMS function to lock your card first (see page5) and contact us at from your Card registered address. 10

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