Quick Install Guide. Fibre to the Node/Building

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1 Quick Install Guide Fibre to the Node/Building Before you start, make sure that you ve received your broadband activation text or . Otherwise you can t connect.

2 Contents What s in the box? Get ready for great entertainment Exciting times. You re minutes away from a world of unparalleled entertainment. This guide will take you through the steps to get your WiFi modem, up and running in no time. What s in the box? 3 Connection overview 4 How to connect 6 What do the lights mean? 0 Stay connected with Foxtel Home Phone Troubleshooting 2 Need assistance? 4 A Grey Connection Cable C B Pack Cable D Use this info to connect your WiFi. Keep it secret. Keep it safe. If you re connecting a Foxtel Home Phone service If you are connecting a Foxtel Home Phone service, then you will require the following equipment prior to undertaking your self-installation: E 2.4GHz WiFi Name (SSID) best for range 5.0GHz WiFi Name (SSID) best for streaming WiFi password Yellow Tipped Ethernet Cable WiFi Keep Me Card Existing Telephone Cable* Before you start, make sure you ve received your Foxtel Broadband activation text or . Existing Telephone Handset *Not included with your WiFi modem 3

3 Connection overview How everything plugs together Connect your modem to the existing Telephone Wall Socket A 2 Plug in the Pack Cable and press the power button B Telephone Wall Socket A Grey Connection Cable 4 WiFi connection D Use this info to connect your WiFi. Keep it secret. Keep it safe. 2.4GHz WiFi Name (SSID) best for range 5.0GHz WiFi Name (SSID) best for streaming 3 Connect your Foxtel Set-Top Box to the modem via Ethernet Port (or WiFi) C 4 Connect your devices via WiFi D WiFi password WiFi Keep Me Card 5 Connect your Existing Telephone Handset via the Phone Port E 5 E Existing Telephone Cable Yellow Tipped Ethernet Cable C Cable Input Digital Audio Out Optical Coaxial HDMI Ethernet 5V 500mA 2V 5A max iq3 Existing Telephone Handset Phone Phone B Laptop Pack Cable Point For detailed instructions, turn to page

4 How to connect Connect your WiFi modem to the Existing Telephone Wall Socket Disconnect your Existing Telephone Handset from its current Telephone Wall Socket and set aside. Then connect the Grey Connection Cable from the Port on the back of the modem to the Telephone Wall Socket. A Cable Input Digital Audio Out Optical Coaxial HDMI Ethernet 5V 500mA 2V 5A max 2 Connect the power Connect the Pack Cable from the Port on the modem to a nearby Point. Turn the power switch on at the wall and press the button on the back of the modem. 3 Connect devices via Ethernet The modem has four Ethernet ports to connect your favourite devices, like your iq box, laptop or game console. Just connect the Yellow Tipped Ethernet Cable from an Ethernet Port on the modem to the Ethernet Port on your preferred device. 2 Telephone Wall Socket Point B Grey Connection Cable Pack Cable Phone Phone 2 Yellow Tipped Ethernet Cable C iq3 3 Laptop Use the fourth port, labelled, to connect to your favourite device, such as your Foxtel Set Top Box, for best streaming experience. 6 7

5 How to connect 4 Connect via WiFi 5 Connect your home phone Go to WiFi Settings on your device and select the modem network (found on your WiFi Keep Me Card D or the back of your modem). If you stream a lot of video through that device, we suggest you select the FoxtelHubMedia network, if available. Then enter your WiFi password shown on your WiFi Keep Me Card. Connect (WPS) If your device supports WPS connection, you can simply press the Connect (WPS) button on your modem until it flashes blue and then activate WPS mode on your chosen device (as shown in your device s manual). The modem and your device should automatically discover and connect to each other. Use your Existing Telephone Cable to connect your Existing Telephone Handset to the Phone Port on the back of the modem. D Use this info to connect your WiFi. Keep it secret. Keep it safe. 2.4GHz WiFi Name (SSID) best for range 5.0GHz WiFi Name (SSID) best for streaming Internet WiFi Existing Telephone Handset WiFi password WiFi Keep Me Card iq Connected Reset Voice E Phone WiFi-enabled device WiFi Protected Setup (WPS) allows the modem and your devices to pair to each other without the need to input passwords. Existing Telephone Cable Phone 2 Your Foxtel Home Phone service is delivered using VoIP technology via the Phone Port on the back of your modem. VoIP enables you to make calls over your Foxtel Broadband service. 8 9

6 What do the lights mean? Stay connected with Foxtel Home Phone Connect WPS Use for quick WiFi setup of WPSsupported devices. It will be solid blue when it s ready to press. When pressed, the light will flash blue for two minutes to indicate it s ready to connect a device. Internet The light will be solid blue when your modem is connected to the internet, flashing red when establishing a connection and solid red when not connected to the internet. iq Connected When solid blue, your iq Set Top Box is connected to your modem. No light means it s not connected. Voice The solid blue light means that your home phone service is connected to the network and ready to use. Solid red means your home phone service is unable to connect to the network. No light means your home phone service has been disabled. If you have a home phone service with your Foxtel Broadband bundle, then the following features are included; unlimited standard local calls, voic and call waiting. Like to get more from your home phone? Stay in touch with family and friends with our National & Mobile Calls Pack and/or international Calling Pack. Your plan may come with additional calls included. To find out more, including call charges and handy extras, go to foxtel.com.au/homephonehelp How to use common home phone features Voic The first time you call your voic service, voice prompts will guide you through recording your personal greeting and setting up a PIN. You ll need to enter your PIN when calling from another landline or mobile phone. Accessing your voic Call Call Waiting When you re on a call, Call Waiting will let you know someone is trying to ring you, by playing two beeps every five seconds. You can put your current call on hold and take the second call, then switch between callers. To answer an incoming call or switch between calls RECALL Dial tone 2 To hang up one call and return to the other RECALL Dial tone 3 Call Return Missed a call? Call Return lets you retrieve the number of your last unanswered call. Using call return For 35c per call plus standard call charges, simply dial 0 # and the last unanswered caller s phone number within the last 48 hours will be announced (excludes blocked numbers). You ll then be given the option to return the call by pressing. WiFi Solid blue means it s available to connect to WiFi-enabled devices. Flashing red means your modem is powering up. No light means that the WiFi function has been disabled on the modem. Your default PIN is the last six digits of your phone number. To reject an incoming call RECALL Dial tone 0 Turn ON Call Waiting 4 3 # Announcement Turn OFF Call Waiting # 4 3 # Announcement 0

7 Troubleshooting Internet stopped working? Check all your cables are plugged in securely. 2 Press the button to turn off the modem, wait 60 seconds, and then turn it back on. The modem may take a few moments to reboot (it will automatically configure itself). Home phone issues? If you are experiencing home phone related issues, please visit our VoIP troubleshooting pages at foxtel.com.au/got/support/phone.html If you are still unable to get connected, visit our online support pages via foxtel.com.au/broadbandhelp or call us on and we ll talk you through it. Telephone Wall Socket Point A B Grey Connection Cable Pack Cable 2.4GHz WiFi Network Name 5.0GHz WiFi Network Name WiFi Password Phone Phone C 4 WiFi iq3 My Account Cable Input Yellow Tipped Ethernet Cable Digital Audio Out Optical Coaxial HDMI Ethernet 5V 500mA 2V 5A max 3 Lost or forgotten your WiFi password? If you ve lost your WiFi Keep Me Card, you can find your setting details on the back of the modem. If you ve changed your WiFi details, you can set them back to the default just press the reset button underneath your modem for 0 seconds. 4 Foxtel Broadband running slow? If you ve got a plan with data limits, first visit My Account at foxtel.com.au/myaccount to check you haven t used all your included data. There are no excess data usage charges, however broadband speeds are slowed to 256kbps if your included monthly data allowance is exceeded. Got an unlimited plan, or still have data allowance on your capped plan? Then try moving your device closer to the modem to see if there s an improvement. Obstacles, walls and interference from devices can affect WiFi speeds, so try to avoid these where you can. 2 3

8 Need assistance? If your broadband won t connect, check you ve received a text or confirming your service has been activated. Please also check that you are plugged into the first Telephone Wall Socket to receive your Foxtel Broadband service. You re not alone on your Foxtel Broadband journey. If you come across any bumps in the road, we re here to help. Check out our FAQs at foxtel.com.au/broadbandhelp If you re really stuck, we ve got people on standby to give you a hand. Just call and quote Broadband. From time to time we need to update the network to keep the service running smoothly for you. To find out if any outages are scheduled in your area, visit foxtel.com.au/support/outage Minions (PG) 205 Universal Studios. All Rights Reserved. 4

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