Contents Overview... 4 Install AT&T Toggle Voice... 4 Sign in to AT&T Toggle Voice... 5 Define your Location for Emergency Calls...

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2 Contents 1. Overview Install AT&T Toggle Voice... 4 Requirements Sign in to AT&T Toggle Voice Define your Location for Emergency Calls... 7 Update Your Registered Location for Emergency Calls Navigate AT&T Toggle Voice Screens... 9 QuickView Screen... 9 History Screen Dialer Screen Toggle Contacts Me Screen AT&T Toggle Voice Basics Change Your Password Password Policy Accessibility Features Native Android Accessibility Features Enabling TTY Support Access the AT&T Toggle Voice Online Help Send Feedback to AT&T Toggle Voice Sign out of AT&T Toggle Voice Placing and Receiving AT&T Toggle Voice Phone Calls Placing AT&T Toggle Voice Calls Placing an AT&T Toggle Voice Call from the QuickView Placing an AT&T Toggle Voice Call from the Dialer Placing an Emergency Call using the AT&T Toggle Voice Dialer Placing a TTY Call using the AT&T Toggle Voice Dialer Receiving AT&T Toggle Voice Calls Missed AT&T Toggle Voice Calls Toggle Voice Handling of Simultaneous Calls... 27

3 Retrieving Voic Messages Using a Bluetooth Headset Frequently Asked Questions Using AT&T Toggle Voice Technical Issues Important Notice Regarding Limitations of 911/E911 Services Available with AT&T Toggle Voice... 31

4 Welcome to AT&T Toggle Voice, AT&T s voice solution for the growing Bring Your Own Device (BYOD) environment. A feature of AT&T Toggle, AT&T Toggle Voice offers completely separate and independent mobile voice usage capabilities for business use on employees BYOD phones or tablets. AT&T Toggle Voice is easy to use and integrates seamlessly with existing systems. AT&T Toggle Voice allows you to place and receive phone calls using VoIP technology. Toggle Voice provides smooth and continuous communication with all your business colleagues as well as your personal contacts, from virtually anywhere in the U.S.: in the office or on the road. Your AT&T Toggle Voice phone number corresponds with the address you have registered with your company s Toggle administrator. You are required to update that address if your new address is located in a different state. Before you begin installing AT&T Toggle Voice, ensure that you meet the following requirements: AT&T Toggle is installed on your device. You have a stable Wi-Fi or mobile data connection. For Android devices: You have a compatible Android device, running Android versions 2.3, 4.0.x, 4.1.x, 4.2.x, 4.3, or 4.4. Android devices running 3.x and versions below 2.3 are not compatible. For ios devices: You have an iphone, ipod, or ipad running ios 6.0 or later. Toggle Voice is most likely installed with AT&T Toggle. Determine if Toggle Voice is installed on your device. On Android devices, look for the AT&T Toggle Voice icon in the application tray. On ios devices look for the icon on your ios device desktop. If Toggle Voice is not installed, follow the instructions below. Toggle Voice icon 1. ios: a. Navigate to the Apple App Store b. Search for AT&T Toggle Voice c. Click Install d. Accept any App Permissions which pop up 2. Android: a. Navigate to the Google Play Store b. Search for AT&T Toggle Voice by using the search term att toggle voice. c. Click Install. d. Accept any App Permissions which pop up.

5 When your system administrator adds you as a user in the AT&T Toggle Voice environment, AT&T Toggle Services sends you a Welcome with your AT&T Toggle Voice phone number and initial password. Figure 1 Toggle Voice Welcome When you open the AT&T Toggle Voice application for the first time, you are prompted to acknowledge and accept the U.S. End User License Agreement (EULA) for AT&T Toggle, which governs your use of the AT&T Toggle Voice VoIP solution. Read the EULA, then click Accept to use the Toggle Voice Application. Figure 3 ios EULA Figure 2 Android EULA 1. Once you enter your initial login information, you are prompted to change your password. After changing your password, sign in using your company address as your user name and your new password. Sign in to AT&T Toggle. 2. From within AT&T Toggle, tap the AT&T Toggle Voice icon. The AT&T Toggle Voice Sign In screen opens.

6 Figure 4 ios Sign In Figure 5 Android Sign In 3. Tap inside the User Name field. The virtual keyboard opens. 4. Enter your user name (your company address) and password, and tap Sign in. If this is the first time you log in you will be prompted to change your password. Note: If you forget your password, tap Forgot your password? AT&T Toggle Voice immediately sends a new temporary password to your registered address. Use this new password to sign in; then, define a new password when prompted.

7 The first time you sign in to your AT&T Toggle Voice client, you are prompted to enter your Registered Location, which is your physical location/address. The location you enter is used to route 911 emergency calls to a PSAP (Public Safety Answering Point) in time of need This information is critical; therefore you cannot sign in to AT&T Toggle Voice without entering your location. Important: For the emergency call service to be effective, you must update your Registered Location whenever you move to a different physical address. To update your Registered Location see Update Your Registered Location for Emergency Calls. See Important Notice Regarding Limitations of 911/E911 Services Available with AT&T Toggle Voice for information about Toggle 911 services. To define your Registered Location on an ios device: 1. When you sign in for the first time, the Location screen automatically opens. 2. Enter your full address. Note: The 911 Enable plan is pre-programmed to recognize and validate every address in the United States. If you enter incorrect data in any of the fields, an error message appears. You cannot complete signing in to your ios client until you have entered a full and valid address. Figure 6 ios Location Screen 3. Tap Save. Note: The ios client retains the location until you enter a new location, so you do not need to define your location each time you log out and log in again. To define your Registered Location on an Android device: 1. When you sign in for the first time, the Location screen automatically opens. 2. Enter your full address. Note: The 911 Enable plan is pre-programmed to recognize and validate every address in the United States. If you enter incorrect data in any of the fields, an error message appears. You cannot complete signing in to your Android client until you have entered a full and valid address. 3. Tap Save. Figure 7 Android Location Screen Note: The Android client retains the location until you enter a new location, so you do not need to define your location each time you log out and log in again.

8 Emergency calls are directed according to the Registered Location you specify. To direct 911 emergency calls to a Public Safety Answering Point (PSAP) in time of need, you must update your physical location whenever necessary, especially if you move or travel. To update your location on ios devices: 1. Open the AT&T Toggle Voice ios client to the Me screen. 2. Under Account, tap Location for Emergency Calls. 3. Alternatively, open the AT&T Toggle Voice dialer. Press and hold the message at the bottom of the screen (see Figure 15Figure 8). 4. The Location for Emergency Calls screen opens. Enter your full address. Note: The 911 Enable plan is pre-programmed to recognize and validate every address in the United States. If you enter incorrect data in any of the fields, an error message appears. You cannot complete this process until you have entered a full and valid address. 5. Tap Save. To update your location on Android devices: 1. Open the AT&T Toggle Voice Android client and tap Settings in the menu. The Settings screen opens. 2. Tap Location for Emergency Calls. 3. Alternatively, open the AT&T Toggle Voice dialer. Press and hold the message at the bottom of the screen (see Figure 9Figure 15). 4. The Location for Emergency Calls screen opens. Enter your full address. Note: The 911 Enable plan is pre-programmed to recognize and validate every address in the United States. If you enter incorrect data in any of the fields, an error message appears. You cannot complete this process until you have entered a full and valid address. Figure 8 ios Location Screen 5. Tap the Save icon. Figure 9 Android Location Screen

9 AT&T Toggle Voice consists of four screens: QuickView Screen History Screen Dialer Screen Me Screen To access the QuickView screen, tap the QuickView icon: [ios] or [Android]. Call Log Figure 10 ios QuickView Figure 11 Android QuickView QuickView lists all incoming, outgoing, and missed phone calls placed to or from your business number. Phone calls are grouped by call logs according to the phone number, listed in chronological order with the most recent phone call at the top of the screen. The detailed history for each call log is displayed in the History screen, which you can easily see by tapping the call log. For details, see History Screen. When using the AT&T Toggle Voice QuickView, note the following: QuickView lists all incoming, outgoing, and missed calls. On Android devices, QuickView displays the name and picture only for those contacts in your AT&T Toggle Voice contacts list. On ios devices, QuickView displays the name and/or picture only for those contacts with that information in your native iphone contacts list.

10 Each call log displays the total number of missed phone calls for that phone number. A time stamp indicates the time of the phone call as follows: For all phone calls received today, the time stamp indicates the time of the phone call. If the most recent phone call was received yesterday, the time stamp displays yesterday. If the most recent phone call was received between two and six days ago, the time stamp displays the day of the week. If the most recent phone call was received between seven days and seven months ago, the time stamp displays the date of the last phone call. If the most recent phone call was received in the previous year, the time stamp displays the date and the year of the last phone call. Incoming phone calls that originate from an unknown number are displayed as Unknown. In addition, the QuickView allows you to perform the following actions: Table 1 QuickView Actions To do this. Access the History screen Place an AT&T Toggle Voice call to the contact Access your voic Mark unattended calls as read (Android only) Do this. Tap the call log for the phone number; the History screen opens displaying a history of all phone calls between you and that phone number. ios devices: Tap the desired contact; the History screen opens. Tap anywhere in the header; the contact card for that contact opens. Tap Toggle Voice Call. Android devices: Tap the contact s picture and tap the AT&T Toggle Voice Call icon -- or -- Tap the desired contact. When the History screen opens, tap the Android menu and tap Toggle Voice Call. If you have unread voic messages, a banner appears on the top of the QuickView. Simply tap the banner; AT&T Toggle Voice automatically dials your voic phone number. In the Android menu, tap Mark all as read. The following icons appear in the Quick View for AT&T Toggle Voice phone calls: Table 2 QuickView Icons Icon Description Indicates an incoming call. Indicates an outgoing call. Indicates a missed call.

11 The History screen displays all incoming, outgoing, and missed phone calls as a series of balloons. Each balloon contains one phone call. Figure 12 ios History Screen Figure 13 Android History Screen When using the AT&T Toggle Voice History screen, note the following: The AT&T Toggle Voice History screen displays the entire history for that phone number. Each balloon shows one phone call. Outgoing phone calls are indicated by an orange border at the bottom of the balloon; the balloon is right-aligned. Incoming and missed phone calls are indicated by a blue border at the bottom of the balloon; the balloon is left-aligned. A time stamp indicates the time of the phone call. Calls are grouped by the date of the phone calls. To display previous phone calls, scroll up. AT&T Toggle Voice retains conversations for seven months.

12 Important: See Important Notice Regarding Limitations of 911/E911 Services Available with AT&T Toggle Voice for information about Toggle 911 services. To access the Dialer screen, tap the Dialer icon: [ios] or [Android]. Figure 15 ios Dialer screen Figure 14 Android Dialer screen The Dialer screen enables you to place VoIP phone calls to any cellular or landline phone in the United States, including those outside of AT&T Toggle Voice. In addition, you can access your voic from the Dialer screen by long tapping the Voic icon on the 1 button. For more details, see

13 Toggle Voice Handling of Simultaneous Calls Table 3 shows how Toggle Voice handles a second incoming call when you are already engaged on a call. Table 3 Handling of Simultaneous Calls Scenario ios Android Ongoing Toggle Voice call and second incoming cellular call Ongoing Toggle Voice call and second incoming Toggle Voice call Ongoing cellular call and second Toggle Voice call The ongoing Toggle Voice call is You see a notification of the second put on hold. You see a incoming call. You can accept the second notification of the second call (which puts your current call on hold), incoming call. Tap End Call to reject the second call, or reject the second end the first call and accept the call and send a text message to the caller. If new call, or tap Touch to you accept the second call, you can return return to call to ignore the new to the call on hold by tapping the notice call and return to the first one. You can now resume your Toggle Voice call. You see a notification of the second incoming call. You can tap End Call and Answer to end the first call and accept the second call or tap Ignore to ignore the second call. You cannot accept an incoming Toggle Voice call while engaged in an ongoing cellular call. If you try to accept the incoming call by tapping on the notification, an Ongoing Cellular Call notification appears. Tap Close. You see a notification of the second call. You can tap End Call and Accept to end the first call and accept the second call or tap Decline to ignore the second call. You see a notification of the second call. You can tap End Call and Accept to end the first call and accept the second call or tap Decline to ignore the second call. Retrieving Voic Messages. You can access the native iphone contacts list [on ios devices] or the AT&T Toggle contacts list [on Android devices] and place a call to those contacts from the AT&T Toggle Voice Dialer screen by tapping the Contacts icon: (for ios devices) or (for Android devices). Note: Your Toggle administrator has the capacity to enable or disable this feature.

14 If the Toggle administrator has enabled this feature, Android device users see their AT&T Toggle contacts in the Toggle Voice Contacts list. ios devices users may need to synchronize ( export ) their Toggle (business) contacts with the native iphone (personal) contacts list (and thus to their Toggle Voice contacts list) as follows: 1. Access Settings>Contacts from inside Toggle. 2. Slide the switch to enable contact export. Note: If the switch does not move, your administrator has disabled user control of contact export. The contact lists re-sync any time you make changes to your Toggle contacts. To access the Me screen, tap the Me icon: [Android] or [ios]. Figure 16 ios Me screen Figure 17 Android Me screen The Me screen displays some of your personal settings, such as telephone numbers and addresses. AT&T Toggle Voice users with ios devices can also use the Me screen to access the AT&T Toggle Voice online help and to sign out.

15 This section covers the following topics: Change Your Password Password Policy Accessibility Features The AT&T Toggle Voice Android client supports the following accessibility features: Native Android Accessibility Features Support for external TTY (Text Telephone) devices (see Enabling TTY Support) The AT&T Toggle Voice Android client supports the following native Android accessibility features: Note: For details pertaining to the use of the native Android accessibility features, refer to the Android documentation. Talk back Font size Tap and hold delay Negative colors TTY (Text Telephone) is an external device that allows deaf or hearing-impaired users to send and receive text messages over telephone networks. To use TTY, you must first configure your Android client. To enable TTY support: 6. In the AT&T Toggle Voice menu, tap Settings. 7. Under Accessibility, tap TTY Mode. Note: Using the TTY device increases bandwidth usage and may therefore affect performance. Access the AT&T Toggle Voice Online Help Send Feedback to AT&T Toggle Voice Sign out of AT&T Toggle Voice

16 Change your password using the following procedure. For ios devices: 1. Sign out from AT&T Toggle Voice. 2. Return to the Sign In screen. Then, tap Forgot your password. 3. AT&T Toggle Voice immediately sends a new password to your address. Use this password to sign in; when prompted, define a new password. For Android devices: 1. In the Android menu, tap Settings. 2. Under Account, tap Change password. 3. Enter and confirm your new password and tap Save. The AT&T Toggle Voice password policy provides flexibility and security. You must enter your password each time you sign to AT&T Toggle Voice. You do not have to sign in when AT&T Toggle Voice is in background and you bring it to the foreground. Your password must meet the following conditions: Each password must be at least 6, but no more than 20 characters in length. Each password must contain a combination of letters and numerals. The password cannot contain a sequence of three consecutive characters from a previous password. The password cannot include your user name. The password is case-sensitive. The AT&T Toggle Voice Android client supports the following accessibility features: Native Android Accessibility Features Support for external TTY (Text Telephone) devices (see Enabling TTY Support) The AT&T Toggle Voice Android client supports the following native Android accessibility features:

17 Note: For details pertaining to the use of the native Android accessibility features, refer to the Android documentation. Talk back Font size Tap and hold delay Negative colors TTY (Text Telephone) is an external device that allows deaf or hearing-impaired users to send and receive text messages over telephone networks. To use TTY, you must first configure your Android client. To enable TTY support: 4. In the AT&T Toggle Voice menu, tap Settings. 5. Under Accessibility, tap TTY Mode. Note: Using the TTY device increases bandwidth usage and may therefore affect performance. Your AT&T Toggle Voice client includes a link to the online help which provides procedures and valuable information to help use AT&T Toggle Voice to its fullest potential. For ios devices: 1. Access the Me screen. 2. Tap About, and then tap Help > AT&T Toggle Voice Help. For Android devices: 1. In the Android menu, tap Settings. 2. Under About, tap Help. AT&T Toggle Voice makes it easy to send feedback, or to inform AT&T Toggle Voice support about pertinent issues. For ios devices: 1. Access the Me screen. 2. Tap About, and then tap Help > Tell us How We re Doing. 3. Enter your message and tap to send the report to AT&T Toggle Voice support.

18 For Android devices: 1. In the Android menu, tap Settings. 2. Under About, tap Tell us how we re doing. 3. Enter your message and tap to send the report to AT&T Toggle Voice support. Note: From the About page you can also access license, legal, and technical information. For ios devices: 1. Access the Me screen. 2. Tap Account > Sign Out. For Android devices: 1. In the Android menu, tap Settings. 2. Under Account, tap Sign out. Note: After you sign out, you cannot receive incoming calls until you sign in again. AT&T Toggle Voice uses VoIP technology to enable you to place and receive phone calls virtually anywhere in the United States and at any time. VoIP calls use Internet connections, which can help reduce your communications-related expenses. AT&T Toggle Voice calls also count as data usage under your enterprise data plan, if your employer has provided you with that plan, rather than your personal voice or data plan. After any enterprise data plan allowance is exhausted, or if you do not have an enterprise data plan allowance, AT&T Toggle Voice uses data from your personal data plan. This chapter describes how to use your AT&T Toggle Voice to place and receive VoIP phone calls and includes the following: Placing AT&T Toggle Voice Calls Receiving AT&T Toggle Voice Calls Missed AT&T Toggle Voice Calls Toggle Voice Handling of Simultaneous Calls

19 Toggle Voice Handling of Simultaneous Calls Table 3 shows how Toggle Voice handles a second incoming call when you are already engaged on a call. Table 3 Handling of Simultaneous Calls Scenario ios Android Ongoing Toggle Voice call and second incoming cellular call Ongoing Toggle Voice call and second incoming Toggle Voice call Ongoing cellular call and second Toggle Voice call The ongoing Toggle Voice call is You see a notification of the second put on hold. You see a incoming call. You can accept the second notification of the second call (which puts your current call on hold), incoming call. Tap End Call to reject the second call, or reject the second end the first call and accept the call and send a text message to the caller. If new call, or tap Touch to you accept the second call, you can return return to call to ignore the new to the call on hold by tapping the notice call and return to the first one. You can now resume your Toggle Voice call. You see a notification of the second incoming call. You can tap End Call and Answer to end the first call and accept the second call or tap Ignore to ignore the second call. You cannot accept an incoming Toggle Voice call while engaged in an ongoing cellular call. If you try to accept the incoming call by tapping on the notification, an Ongoing Cellular Call notification appears. Tap Close. You see a notification of the second call. You can tap End Call and Accept to end the first call and accept the second call or tap Decline to ignore the second call. You see a notification of the second call. You can tap End Call and Accept to end the first call and accept the second call or tap Decline to ignore the second call. Retrieving Voic Messages Using a Bluetooth Headset There are several ways of placing a phone call via AT&T Toggle Voice. This section describes two of the most common ways: Placing an AT&T Toggle Voice Call from the QuickView Placing an AT&T Toggle Voice Call from the Dialer

20 Placing Emergency calls using AT&T Toggle Voice Placing TTY calls using AT&T Toggle Voice You can only use the QuickView to place AT&T Toggle Voice calls to numbers or contacts that are already listed in the QuickView. To place an AT&T Toggle Voice call from the QuickView: 1. Scroll up or down the QuickView until you come to the phone number or contact in the United States to whom you want to place the call. 2. Tap the call log. The History screen opens displaying the most recent history of phone calls with that contact. 3. For ios devices: Tap anywhere in the blue header. The Contact Info screen for that contact opens; tap Toggle Voice Call. 4. For Android devices: In the Android menu, tap Toggle Voice Call. 5. The AT&T Toggle Voice Call screen opens as the call is placed. Once the call the call has been connected, you can: Mute the call (tap Mute). Bring the Dialer keypad to the foreground (tap Keypad). Activate the speakerphone (tap Audio Source > Speaker for iphone or Speaker for Android). Note: If a Bluetooth headset is connected to your Android phone, all audio is automatically routed to the headset, and the Speaker icon is replaced by a Bluetooth icon. Tapping the Bluetooth icon opens an additional menu which contains three options: Bluetooth Speaker Earpiece

21 Note: The Audio Source menu for iphone also allows you to choose Bluetooth or Earpiece. If your phone has a Bluetooth headset connected, all audio is automatically routed to that headset. Figure 19 ios Outgoing Call screen Figure 18 Android Outgoing Call screen 6. To terminate the call, tap End Call. Note: If the called party is busy, Busy is displayed. If no connection is established, the Call Failed screen opens.

22 To place an AT&T Toggle Voice call from the Dialer: 1. Open the Dialer. 2. Enter the phone number and tap Call. If the recipient is listed in AT&T Toggle Voice, his or her name appears in the header of the screen. -- or -- Tap the Contacts icon to open the native AT&T Toggle Voice contacts list. Figure 20 Android Dialer screen Figure 21 ios Dialer screen 3. The AT&T Toggle Voice Call screen opens as the call is placed (see Figure 18 or Figure 19). Tip: To redial the last dialed number, tap the Call button twice.

23 Important: See Important Notice Regarding Limitations of 911/E911 Services Available with AT&T Toggle Voice for information about Toggle 911 services. To place an emergency call from the AT&T Toggle Voice Dialer: 1. Open the AT&T Toggle Voice Dialer. 2. Enter the phone number for emergency services and press Call. If your device has cellular service, AT&T Toggle Voice redirects the call to your native dialer. Android phones will show the prompt in Figure 23 tap Phone and Always to complete the call (note - some devices require you to press OK when alerted by a pop-up message to be redirected). Figure 23 ios Dialer screen Figure 22 Android Dialer screen

24 3. If the call fails to go through for any reason (such as inadequate cellular service), AT&T Toggle Voice automatically prompts you to re-attempt the call using the VoIP network (note - (depending on your device operating system, you may need to close the device dialer to reenter the AT&T Toggle Voice dialer). Figure 24 ios re-attempt screen Figure 25 Android re-attempt screen Any 911 call made from your device using AT&T Toggle Voice will be routed to the PSAP associated with your current Registered Location Information if any of these situations occur: Your device does not have any underlying wireless voice plan (for example, it is a Wi-Fi only device) Your underlying wireless voice service is unavailable You elect to Re-Attempt Call after an initial failed emergency call If the call cannot be connected to the appropriate PSAP, you may be connected to an emergency call center operator who will attempt to collect your current location information and telephone number by requesting that you provide your address and call-back information. Unless you are unable to speak when making a call to a third party emergency call center, you must be prepared to verbally provide both your address information and call-back telephone number for use by emergency call center operators or PSAP dispatchers.

25 Telecommunications Relay Services (TRS) service permits persons with a hearing or speech disability to use a teletypewriter (TTY) or other device to place and receive telephone calls. Your AT&T Toggle Voice phone number corresponds with the address you have registered with your company s Toggle Voice administrator. You are required to update that address if your new address is located in a different state. TTY/TRS users should always dial (not 7-1-1) for emergency service, and need to provide and update their 911 Registered Location as described in Define your Location for Emergency Calls. To place a TTY call from the Dialer: 1. Open the Dialer. Figure 26 ios Dialer Screen Figure 27 Android Dialer Screen 2. Enter the TTY phone number (711) and press Call. 3. The AT&T Toggle Voice Call screen opens as the call is placed.

26 You can receive incoming AT&T Toggle Voice VoIP phone calls whether AT&T Toggle Voice is in the foreground or in the background. All incoming AT&T Toggle Voice calls appear on the Incoming Call screen. Figure 28 ios Incoming Call screen Figure 29 Android Incoming Call screen To accept the call, tap Answer; to reject the call tap Ignore [ios] or Decline [Android]. Note: If a Bluetooth headset is connected to your phone, the audio is automatically routed to your headset. Missed phone calls are indicated by the Missed Call icon on the Notification bar. You can return a missed call using the QuickView.

27 Table 3 shows how Toggle Voice handles a second incoming call when you are already engaged on a call. Table 3 Handling of Simultaneous Calls Scenario ios Android Ongoing Toggle Voice call and second incoming cellular call Ongoing Toggle Voice call and second incoming Toggle Voice call Ongoing cellular call and second Toggle Voice call The ongoing Toggle Voice call is You see a notification of the second put on hold. You see a incoming call. You can accept the second notification of the second call (which puts your current call on hold), incoming call. Tap End Call to reject the second call, or reject the second end the first call and accept the call and send a text message to the caller. If new call, or tap Touch to you accept the second call, you can return return to call to ignore the new to the call on hold by tapping the notice call and return to the first one. You can now resume your Toggle Voice call. You see a notification of the second incoming call. You can tap End Call and Answer to end the first call and accept the second call or tap Ignore to ignore the second call. You cannot accept an incoming Toggle Voice call while engaged in an ongoing cellular call. If you try to accept the incoming call by tapping on the notification, an Ongoing Cellular Call notification appears. Tap Close. You see a notification of the second call. You can tap End Call and Accept to end the first call and accept the second call or tap Decline to ignore the second call. You see a notification of the second call. You can tap End Call and Accept to end the first call and accept the second call or tap Decline to ignore the second call. To retrieve voic messages: In the Dialer, long tap the Voic icon located on the 1 button. AT&T Toggle Voice automatically dials the number of your voic . -- or -- Tap the banner that appears at top of the QuickView whenever you have unattended voic messages. AT&T Toggle Voice automatically dials the number of your voic .

28 If a Bluetooth headset is connected to your phone, all audio is automatically routed to the headset. On an iphone, tapping the Audio Source icon opens a menu which contains three options: Bluetooth Speaker Earpiece On an Android phone the Speaker icon is replaced by a Bluetooth icon. Tapping the Bluetooth icon opens an additional menu with these same options.

29 This chapter lists some of the most frequently asked questions, providing useful tips for using and maintaining your AT&T Toggle Voice Android client, and for solving problems that might arise. Note: See Important Notice Regarding Limitations of 911/E911 Services Available with AT&T Toggle Voice This section includes the following categories of questions: Using AT&T Toggle Voice Q. Does AT&T Toggle Voice support 711 calls for the hearing-impaired? A. Yes. 711 calls are directed to a TTY relay center according to the address you have registered with your company s Toggle administrator, which is associated with your Toggle Voice telephone number. You are required to update that address if your new address is located in a different state. Note that you must activate the AT&T Toggle Voice TTY Mode before placing 711 calls (see Enabling TTY Support). Technical Issues A. In the AT&T Toggle Voice Dialer screen, enter the telephone number as you would on any mobile phone. A. Yes. You can access your voic from the Dialer by long tapping the Voic icon (on the 1 button) in the AT&T Toggle Voice Dialer. A. Yes. When you connect a Bluetooth headset to your Android phone, all audio is automatically routed to the Bluetooth headset. A. AT&T Toggle Voice retains history of phone calls for seven months, after which the history is automatically deleted. A. Your personal data is highly secure. Since the AT&T Toggle Voice software cannot access or even view your private content, no sharing or crossover occurs between AT&T Toggle Voice and your personal applications. The exception is Toggle Contacts which can be integrated with the Personal contacts list for ios devices. A. When your system administrator adds you as a user in the AT&T Toggle Voice environment, AT&T Toggle Services sends you a Welcome containing both your AT&T Toggle Voice phone number and your initial password.

30 A. Please see the Important Notice Regarding Limitations of 911/E911 Services Available with AT&T Toggle Voice. A. Yes. 711 calls are directed to a TTY relay center according to the address you have registered with your company s Toggle administrator, which is associated with your Toggle Voice telephone number. You are required to update that address if your new address is located in a different state. Note that you must activate the AT&T Toggle Voice TTY Mode before placing 711 calls (see Enabling TTY Support). A. If you cannot sign in to AT&T Toggle Voice, a warning or error message appears. Check the following: Check your network and Internet connections. Verify with your system administrator that the license is valid. A. Make sure your phone is not set to Silent. A. Prompt AT&T Toggle Voice to create a new password. In the Log in screen, tap Forgot Your Password. AT&T Toggle Voice immediately sends a temporary password to your address. Use this new password to sign in. Then, define a new password when prompted. A. Yes. The following limitations apply: Each password must be at least 6 but not more than 20 characters in length. Each password must contain a combination of letters and numerals. The password cannot contain a sequence of three consecutive characters from a previous password. The password cannot include your user name. The password is case-sensitive. A. Battery consumption depends on data consumption, which in turn depends on the amount of data transferred while using the application. When AT&T Toggle Voice is in the background, battery consumption is usually negligible.

31 AT&T Toggle Voice uses a digital technology called Voice over IP ( VoIP ) and may be provided to your device over a wired broadband or Wi-Fi connection rather than the wireless connection used by cellular telephones. Examples of the types of circumstances under which 911 service may not be available to you or is limited in comparison with traditional telephone service include, but are not limited to: is dialed from a location other than the registered location you provided 2. Your broadband connection (wired, wireless and/or WI-FI) has been disrupted or impaired 3. Your underlying data service plan has lapsed or has been disrupted or impaired 4. Loss of electrical or battery power 5. Delays have occurred in processing your newly updated registered location 6. Use of a non-native telephone number 7. Being required to close alert messages and/or press the send or call button in more than one dialer as part of the 911 call process 8. Needing to manually navigate from the cellular dialer to the Voice Over IP dialer to place a Voice Over IP 911 call 9. Your device is not located in the United States of America calls may be connected to a live operator who will route your emergency call to an emergency first responder based on location information that you provide verbally. If AT&T Toggle Voice is installed on a device that has a cellular wireless service plan, and you are in an area where you have access to such wireless service and need to dial 9-1-1, do not use the AT&T Toggle Voice VoIP solution. Place the 911 call from the dial pad on your mobile phone, not the dial pad in AT&T Toggle Voice. Please see Update Your Registered Location for Emergency Calls for instructions on how to update your 911 Registered Location. You cannot use AT&T Toggle Voice to make emergency calls outside the United States. 911 calls are routed to emergency first responders based on your most current Registered Location Information. Under Federal Communications Commission ( FCC ) rules, each user of VoIP services such as AT&T Toggle Voice must provide a Registered Location for the service. Your initial Registered Location Information is the address of the physical location at which the service initially will be provided to you. The Registered Location Information is used: (i) to determine to which public safety entity your 911 call should be routed; and (ii) by the public safety entity to deploy emergency services to such location. You will be prompted to enter your physical location upon first logging into AT&T Toggle Voice in order to access AT&T Toggle Voice services. If you fail to enter your physical location or enter an invalid address when you first log into AT&T

32 Toggle Voice, you will not be able to access Toggle Voice services. Following successful entry of your Registered Location Information, you must update Your Registered Location Information whenever you change physical addresses. You may update your Registered Location Information by accessing the Location for Emergency Calls feature from the AT&T Toggle Voice Settings screen, under the Account section, or by pressing and holding the message at the bottom of the Toggle Voice dialer. You are responsible for ensuring the continuous accuracy of your Registered Location Information. There may be a delay between the time that you submit new Registered Location Information and the time that it can be: (i) used to route your 911 call to the correct Public Safety Answering Point ( PSAP ); or (ii) delivered to an emergency operator with an emergency call. The duration of such delay will vary, but typically will be less than 15 minutes from the time you update your Registered Location Information from your device. Until your new Registered Location Information is updated, your 911 call may not route to the correct PSAP, and the emergency operator will not have electronic access to your current physical address. Thus, under such circumstances you should be prepared to verbally provide your current physical address to the emergency operator. When a 911 or E911 call is made using AT&T Toggle Voice, AT&T will (where technically feasible) provide the Registered Location Information you have given to AT&T to the appropriate PSAP. If you have not given AT&T correct information to properly identify your actual physical address location, 911 and E911 communications may be misdirected to an incorrect PSAP. If your device is equipped with an underlying wireless voice plan: If you attempt to initiate a 911 call from your device using AT&T Toggle Voice, in areas of sufficient cellular strength such call will be completed using the underlying wireless voice service on your device and not from the AT&T Toggle Voice VoIP solution. After entering from within the Toggle Voice dialer and pushing Call the call will be redirected to your underlying device dialer (note - some devices require agreeing to be redirected by pressing OK when alerted by a pop-up message). You will need to push Call or Send a second time in the device dialer to complete the 911 call. If your emergency call fails, you should re-enter the AT&T Toggle Voice dialer to attempt the 911 call via VoIP (depending on your device operating system, you may need to close the device dialer to reenter the AT&T Toggle Voice dialer). Once you re-enter the Toggle Voice dialer, you will see a popup message on top of the AT&T Toggle Voice dialer titled Re-Attempt Emergency Call? from which you may either push Yes to try the emergency call again using the AT&T Toggle Voice VoIP solution, or No or to return to the Toggle Voice dialer. If (i) your device does not have any underlying wireless voice plan (for example, it is a Wi-Fi only device); (ii) your underlying wireless voice service is unavailable; or (iii) you elect to Re-Attempt Call after an initial failed emergency call: Any 911 call made from your device using AT&T Toggle Voice will be routed to the PSAP associated with your current Registered Location Information. If the call cannot be connected to the appropriate PSAP, you may be connected to an emergency call center operator who will attempt to collect your current location information and telephone number by requesting that you provide your address and call-back information. Unless you are unable to speak when making a call to a third party emergency call center, you must be prepared

33 to verbally provide both your address information and call-back telephone number for use by emergency call center operators or PSAP dispatchers. When the AT&T Toggle Voice dialer is opened, your device will display a message warning that emergency calling may be limited as compared to traditional 911 services, and showing your current Registered Location. Your company s Toggle administrator will provide you with notification materials regarding emergency 911 calls and AT&T Toggle Voice. ios, iphone, ipad, and ipod are registered trademarks of Apple Inc. Android and Google Play Store are trademarks of Google Inc.

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