INDEX BSNL ASPIRATION Why should you choose BSNL Mobile? BSNL s FACILITIES TO CUSTOMERS DO YOU KNOW THE CURRENT PREPAID MOBILE PLANS?

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2 INDEX BSNL ASPIRATION Why should you choose BSNL Mobile? BSNL s FACILITIES TO CUSTOMERS DO YOU KNOW THE CURRENT PREPAID MOBILE PLANS? GET TARIFF/USAGE DETAILS ON YOUR OWN KNOW YOUR DATA USAGE WHY STAND IN A QUEUE? ONLINE BILL PAYMENT, HASSLE FREE NOW! Choose Your Mobile Number GSM POSTPAID & PREPAID CURRENT PLANS Prepaid Plans: Life Time Second Minute General Anbu Jodi Student Special Jaijawan Roam Free Nesam Gold BSNL Simple Plan-100 Roaming Tariff Plan [RTP-FR] Postpaid Plans: Plan-99 Plan-145 [RTP-FR] Plan-149 (RTP FR] Plan-225 Plan-325 Plan-525 Plan-725 Plan-1500 ISD Tariff Table Mobile Prepaid Topups & Usage Value Closed User Group (CUG) facility in Prepaid Mobile services Special Tariff Vouchers (Boosters) - Groups Conditions for Multiple Use of Boosters (STVs) GSM PCO Tariff

3 3G Data Prepaid Plans Tariff 3G Data Postpaid Plans Tariff INTERNET + MOBILE TV STVs CDMA Plans & Tariff BSNL Joy CDMA Promotional Plan Special Tariff Vouchers CDMA CDMA WLL (POSTPAID TARIFF PLANS) DATA STV in CDMA Topup Vouchers in CDMA CDMA Data Plan Prepaid CDMA Data Plan Postpaid Wi-Max Services Wi-Max Postpaid tariff GSM Mobile Value Added Services Express your heart through BSNL Tunes BSNL Name Tunes INDEX-PAGE-2 WATCH TV CHANNELS, VIDEOS ON THE MOVE! YOUR MOBILE IS NOW MOBILE TV! Unified Messaging Service on BSNL Mobile General Terms used in mobile services Blackout Days Telecom Consumer Charter of BSNL Contact Numbers of Circle Marketing Cell Back cover

4 Mahatma Gandhi A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him BSNL s ASPIRATION To be the leading Telecom Service Provider in India with global presence. To create a customer focused organization with excellence in sales, marketing and customer care. To leverage technology to provide affordable and innovative products/services across customer segments To provide a conducive work environment with strong focus on performance To establish efficient business processes enabled by IT Dear BSNL Customer, Know Your BSNL hand book will guide you to get information on various BSNL products & services. Facilities to customers viz. SMS Key words, SMS formats, general activation procedures for Prepaid Plans, Tariff & Bill details, BSNL Tunes, BSNL Live, Mobile TV and the current affairs more specifically available in Tamilnadu Circle. General terms used in mobile services are also finding a place in this handout. This will be much useful for better understanding and utilisation of BSNL Mobile Services.

5 Why should you choose BSNL Mobile? All major towns and cities are covered through our network All major national and state highways are covered National and International SMS facility International roaming available for more than 300 networks across the world. The facility of one number roaming across the country Appropriate and reasonable tariff packages to suit every pocket Absolute transparency in billing. All regular features of cellular telephony, such as SMS as well as advanced features like MMS are available. 24 Hour helpline all across the country. The only Mobile service available throughout the country including Jammu and Kashmir and North Eastern states like Arunachal Pradesh, Nagaland and Mizoram. BSNL Service Plus: BSNL provides a number of Value Added Services. These services helps BSNL serve you better & enhance the ease & quality of communication thus bringing global connectivity at your doorstep. VAS Services: Voice Mail Service Value Added Services SIM Based service SMS based Services Short Message Service (SMS) Group Messaging National & International roaming Call forwarding Corporate Virtual Private Network Call conferencing Friend and Family Talk Call waiting and Call holding facility Unified Messaging Services: This provides Voice mail, FAX, , text to voice services on your mobile phone. So stay in touch with your nears and dears by means you like the most. Wireless Application Protocol (WAP): Surf WAP enabled websites on Internet using this service.

6 FACILITIES TO CUSTOMERS BSNL is offering plenty of facilities to its customers. Answers for the day-to-day queries, plan change, activation of various STVs of their own etc. are detailed here for the benefit and use of customers. DO YOU KNOW THE CURRENT PREPAID MOBILE PLANS? You may like to know the prepaid mobile plans and its tariff that are currently available. You can simply send SMS with the following Key Words to and know the details. Plan /Tariff Details To know about the current prepaid mobile plans available To know about the Life Time plan To know about the Second plan To know about the Minute plan To Know about the New General plan To know about the Anbu Jodi Special plan To know about the Student Special plan To know about the Nesam Gold plan To know about the Jai-Jawan plan To know about the BSNL Simple Plan 100 To know about the Roamfree plan To know about 3G Data Plan SMS format : PLAN<PLAN NAME> TO e.g. : PLANNESAMGOLD to get the plan details of Nesam Gold plan. Key Word PLAN PLANLIFETIME PLANSECOND PLANMINUTE PLANNEWGEN PLANANBUJODI PLANSTUDENT SPECIAL PLANNESAM GOLD PLANJAIJAWAN PLANSIMPLE PLANROAMFREE 3GDATA GET TARIFF/USAGE DETAILS ON YOUR OWN. There are certain facilities/information which can be activated/obtained by you sending SMS TO with the following key words or to get the details in your mobile. The Key Words are as follows: Service in which Facility/Information applicable To get Post paid Usage Charges Postpaid To get Previous Month Bill Amount Plan Activation to Blackberry Services Plan To check GPRS Account Balance Activation of Friends & Family with one Land Line Number (Note-1) Activation of Friends & Family with Land Line and/or Mobile Number (Note-2) Prepaid Modification FFE number (not for FFL) Rs.5/- per number per modification To get details of available STV Vouchers for SMS Key Word AMT BILL BISL/BISS/BISR Data3G FFL FFE FFM STVSMS Service in which applicable To get details of available STV Vouchers for Voice To get details of available STV Vouchers for Data Card Facility/Information STVVOICE STVDATA Key Word

7 Prepaid Prepaid/ Postpaid Postpaid Prepaid Prepaid Prepaid Prepaid Prepaid SMS to G DATA Usage Check through data card SIM/tablet To know the operators of the country on International Roaming To register id for getting post paid invoices To know the last call details like Date, Type, Charge, Balance, Number and Duration To know the last five calls details like Date, Type, Charge, Balance, Number and Duration Choose your normal Mobile Number through SMS option. (xxxxx denotes any 3 to 5 ending digit of mobile number) For reservation of GSM Mobile Number If ex-member of the CUG wants to rejoin the group To install Bharatberry (Push Mail Client & PIM Sync) in mobile Handsets DATA3G<space>mob ile number of the DATA Card / tablet IR<space>COUNTRY NAME <space>Mail_I D LAST LAST FIVE NLIST XXXXX CONF<Number Chosen> READMIT <space>cug_id to SUB BB Do you know the easy way of activation of Plan Voucher (PV) through SMS to 53733? PV & PCV Details For all plans currently available under prepaid SMS Key word CONTINUE Easy way of Prepaid Plan Change through SMS to 53733: For the plans Second Minute New General Student Special Anbu Jodi Nesam Gold BSNL Simple Plan 100 Roam Free Life Time SMS Key word MSEC MMINUTE MNEWGEN MSTUDENT MANBU MNESAMGOLD MSIM PLE MROAM MLIFETIME Easy way of Postpaid Plan Change through SMS to 53733: For the plans Get Changed to the Postpaid Voice Plan Get the confirmation for change of post paid plan SMS Key word CHG <SPACE> NEW PLAN AME> PLANXXXY

8 Just dial the USSD Code and press Call Button in your mobile handset to get the following information. Sl. No. Details Code 1 To know the Name of the plan, its validity and balance available *123# 2 To know the details of the booster of the Group 1, 2 & 3 *124# 3 To Know the details of the ISD Boosters used *124*2# 4 To know the Mobile Number of SIM in the Mobile Hand set *888# 5 To know IMSI *999# 6 To know the USSD service activated *456*00# 7 To know IMEI *#06# KNOW YOUR DATA USAGE 3G Data customers can get the data usage by sending SMS either from his Data Card or tablet, if they support SMS facility, or, from their BSNL or any other Operator mobile numbers by sending SMS, as detailed below: Instrument from where SMS is to be given. From DATACARD / TABLET From BSNL mobile number From mobile number of any operator SMS keyword SMS to be sent to DATA3G Free DATA3G<spa ce>mobile number of the DATA CARD/ tablet in 10 digit DATA3G<spa ce>mobile number of the DATA CARD/ tablet in Free Remarks Chargeabl e as per the customer s plan his operator digit Customer need not remove the SIM from Data Card/ tablet and put it in his mobile/ iphone to check the usage. WHY STAND IN A QUEUE? ONLINE BILL PAYMENT, HASSLE FREE NOW! Pay bills online: You can avail online payment facility logging on to our web: you can view the latest bills and pay them online. You can get duplicate bill online for any mobile post-paid connection. Mobile prepaid online recharge, top-up and flexi-top-up are also available. General/Corporate Customers of BSNL can access these features by following three simple steps, viz. Register, Add a Phone account and view & pay bills online. Quick Pay facility is also available without registration process. with

9 CHOOSE YOUR MOBILE NUMBER BSNL Tamilnadu Circle has launched a special scheme called Choose Your Mobile Number in GSM prepaid service w.e.f Under this scheme a customer can select his/her mobile number out of the list of about one lakh numbers available. Customers can logon to website and go to the page of Choose Your Mobile Numbers by mouse click on the link available in the web page. Select the prepaid mobile number in the list under Choose Nos. A PIN number (Personal Identity Number) with 7 digits will be generated and sent to the customer on the mobile number entered in the web-page. Customer needs to input the 7 digit PIN to confirm the selection of the Mobile Number. Also, SMS option for selecting the normal mobile number is available for customers. BSNL customers should send SMS to and Non-BSNL customers should SMS to Any BSNL customer can get the list of spare numbers by sending SMS NLIST XXXXX to in which, XXXXX can be any 3 to 5 ending digit. A list of 10 spare numbers with matching XXXXX will be sent to the mobile number from which the request is initiated. Or NLIST to In this case, any 10 spare random numbers will be sent. For reservation of GSM numbers the Customer has to text as CONF <number chosen> to or (Non-BSNL). The number selected will be reserved for the subscriber for 72 hours within which the customer has to activate the selected number by approaching the nearest Customer Service Centre; otherwise, the reserved number will be cancelled and taken back to the spare list. * Life time validity of plan - Life Time Validity means the License Period of the Operator. The License Period for Cellular Services of BSNL is 20 years w. e. f However, the License is understood to be renewable further on its expiry. (Note: To continue the lifetime plan the recharge conditions specified along with the plan should be fulfilled)

10 GSM PREPAID & POSTPAID PREPAID & POSTPAID PLANS & TARIFF, PLAN VOUCHERS, PLAN CONTINUATION VOUCHERS, TOP-UP VOUCHERS & SPECIAL TARIFF VOUCHERS Sl. No. Name of the Pre paid plans Sl.No. Name of the Post paid plans 1 Lifetime 1 Plan Second 2 Plan (RTP-FR) 3 Minute 3 Plan 149 (RTP-FR) 4 New General 4 Plan Anbu Jodi 5 Plan Student Special 6 Plan Jai Jawan 7 Plan Roam Free 8 Plan Nesam Gold BSNL Simple Plan-100 Roam free Plan [RTP-FR] Only three type of vouchers viz. Plan vouchers, Top up vouchers and Special Tariff Vouchers are made available through C-TOP UP ( and through SMS wherever applicable) in TN LSA. Plan Voucher: First Recharge Voucher is renamed as Plan Voucher which is used for enrolling a customer into a plan and extending the plan validity. Top-up Voucher will offer only monetary value in rupees and nil validity. Special Tariff Voucher - STVs: Boosters are named as Special Tariff Vouchers which are attached to different plans, tariff for different items and validity period of maximum 90 days.

11 4 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) SIM Cost (MRP) Normal SIM: ` 20 USIM ` 59 Plan Voucher (MRP) Life Time Plan Voucher ` 39 Initial Plan Validity: 180 Days Freebies (With Plan Voucher) 20 Min. 10 Min. (Others) (Note: Freebies shall be consumed within 30 days) Plan Validity Extension Topups starting MRP of Rs. 10 onwards will extend the validity on prorate basis. TOPUPS MRP ` Validity in Days , ,60,70,80, to 220 (in multiples of 10) to Note: During GP1 and GP2, Topup of MRP `220 or above is to be done and get 180 days validity. GRACE PERIOD Grace Period I 15 days Grace Period II 165 days (Both GP I & GP II are applicable after expiry of plan validity). During GP-I, OG calls will be barred and only Incoming calls are allowed. During GP-II, both OG & IC calls will be barred. Only Number will be retained for re-activation. Balance in the account will be lapsed. Voice Charges Pulse Rate: in Minute (60 Seconds) (Others) ` 0.90 ` 1.00 STD ` 1.20 ` 1.50 SMS Charges SMS (P2P) Amount ` 0.80 National (STD) ` 1.20 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Video Call Charges Pulse Rate: in Minute (60 Seconds) STD Data Charges 2 paise / 10KB ` 2.00 (Others) Roaming Tariff Voice Pulse Rate: in Minute (60 Seconds) (Others) ` 1.00 STD ` 1.50 Incoming ` 0.75 Video Pulse Rate: in Minute (60 Seconds) STD ` 2.00 (Others) Incoming ` 1.00 SMS Charges SMS (P2P) Amount ` 1.00 National (STD) ` 1.50 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Incoming ` 0.00 LIFE TIME PLAN GSM Prepaid Tariff Other Tariff & General information FRIENDS & FAMILY (Reduced Call Charges): Maximum of 2 F&F Numbers of BSNL Mobile/Landline//WLL are allowed. Call Charges: Mobile/LL: ` 0.70 / Min. (Landline/WLL Numbers should be prefixed with STD Code of the area) Activation of F&F Numbers: Send SMS to SMS Format: FFE<space><1 st No.><space><2 nd No.> Modification of F&F Numbers: (SMS Format) FFM<space><OldNo.><space>New No.> Change of F&F Numbers is permissible. Rs. 5 per change per number is chargeable =========================== CUG (Closed Used Group) 0-25 ` 80 / Month 26 & above ` 60 / Month Dial the short code to know... Your Mobile Number: *888# Your IMSI Number: *999# Your IMEI Number: *#06# Your Plan, Validity & Balance: *123# Boosters (STVs) Details, Free & Balance: *124# Data Balance & Tablet Plans: *124*1# Details of ISD Boosters (STVs): *124*2# To know USSD Services activated dial *456*00# To get Missed Call alert dial **62* # SMS to & Get Tariff Details on Your Mobile! For available SMS STVs: For available Voice STVs: For Data STVs: For currently available Offers from BSNL: STV SMS STV VOICE STV DATA OFFER Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. ISD Tariff Refer the ISD Tariff Table USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON VOICE/VIDEO/SMS/DATA. For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

12 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) SECOND PLAN SIM Cost (MRP) Normal SIM: ` 20 USIM ` 59 Plan Voucher (MRP) Second Plan Voucher ` 42 Initial Plan Validity: 180 Days Freebies (With Plan Voucher) 1200 Sec. 600 Sec. (Others) (Note: Freebies shall be consumed within 30 days) Plan Validity Extension Use Plan voucher to extend the plan validity or Send SMS CONTINUE to [Sufficient balance (to the extent of MRP of plan voucher) should be available in your account] Automatic Extension of Plan Validity will be done on the 2nd day of GP-I, if sufficient balance is available at customer s account. Customer will be informed by SMS. GRACE PERIOD Grace Period I 15 days Grace Period II 165 days (Both GP I & GP II are applicable after expiry of plan validity). During GP-I, OG calls will be barred and only Incoming calls are allowed. During GP-II, both OG & IC calls will be barred. Only Number will be retained for re-activation. Balance in the account will be lapsed. Migration Use respective Plan voucher of the plan through C-Topup for migration Migration through SMS is also possible. For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet Voice Charges Pulse Rate: in Second (1 Second) STD SMS Charges SMS (P2P) (Others) 1.2 ps 1.5 ps Video Call Charges Pulse Rate: in Second (1 Second) STD Amount ` 0.80 National (STD) ` 1.20 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Roaming Tariff Voice Pulse Rate: in Minute (60 Seconds) ` 1.00 STD ` 1.50 Incoming ` 0.75 Video Pulse Rate: in Second (1 Second) STD Incoming SMS Charges 5 ps 4 ps (Other s) (Other s) SMS (P2P) Amount ` 1.00 National (STD) ` 1.50 International ` 5.00 (ISD) SMS Non P2P ` 2.00 Incoming ` 0.00 (Others) GSM Prepaid Tariff Other Tariff & General information FRIENDS & FAMILY (Reduced Call Charges): Maximum of 2 F&F Numbers of BSNL Mobile/Landline//WLL are allowed. Call Charges: Mobile/LL: ` 0.50 / Min. (Landline/WLL Numbers should be prefixed with STD Code of the area) Activation of F&F Numbers: Send SMS to SMS Format: FFE<space><1 st No.><space><2 nd No.> Modification of F&F Numbers: (SMS Format) FFM<space><OldNo.><space>New No.> Change of F&F Numbers is permissible. Rs. 5 per change per number is chargeable =========================== CUG (Closed Used Group) 0-25 ` 80 / Month 26 & above ` 60 / Month Dial the short code to know... Your Mobile Number: *888# Your IMSI Number: *999# Your IMEI Number: *#06# Your Plan, Validity & Balance: *123# Boosters (STVs) Details, Free & Balance: *124# Data Balance & Tablet Plans: *124*1# Details of ISD Boosters (STVs): *124*2# To know USSD Services activated dial *456*00# To get Missed Call alert dial **62* # SMS to & Get Tariff Details on Your Mobile! For available SMS STVs: For available Voice STVs: For Data STVs: For currently available Offers from BSNL: STV SMS STV VOICE STV DATA OFFER Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. ISD Tariff Refer the ISD Tariff Table Data Charges 2 paise / 10KB USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON VOICE/VIDEO/SMS/DATA. TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

13 SIM Cost (MRP) Normal SIM: ` 20 USIM ` 59 Plan Voucher (MRP) Minute Plan Voucher ` 37 Initial Plan Validity: 180 Days Freebies (With Plan Voucher) 20 Min. 10 Min. (Others) (Note: Freebies shall be consumed within 30 days) Plan Validity Extension Use Plan voucher to extend the plan validity or Send SMS CONTINUE to [Sufficient balance (to the extent of MRP of plan voucher) should be available in your account] Automatic Extension of Plan Validity will be done on the 2nd day of GP-I, if sufficient balance is available at customer s account. Customer will be informed by SMS. GRACE PERIOD Grace Period I 15 days Grace Period II 165 days (Both GP I & GP II are applicable after expiry of plan validity). During GP-I, OG calls will be barred and only Incoming calls are allowed. During GP-II, both OG & IC calls will be barred. Only Number will be retained for re-activation. Balance in the account will be lapsed. Migration Use respective Plan voucher of the plan through C-Topup for migration Migration through SMS is also possible. For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) Voice Charges Pulse Rate: in Minute (60 Second) (Others) ` 0.60 ` 0.70 STD ` 0.60 ` 0.70 SMS Charges SMS (P2P) Amount ` 0.80 National (STD) ` 1.20 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Video Call Charges Pulse Rate: in Minute (60 Second) STD (Others) ` 2.00 Roaming Tariff Voice Pulse Rate: in Minute (60 Seconds) ` 1.00 STD ` 1.50 (Others) Incoming ` 0.75 Video Pulse Rate: in Minute (60 Seconds) (Others) ` 2.00 STD Incoming ` 1.00 SMS Charges SMS (P2P) Amount ` 1.00 National (STD) ` 1.50 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Incoming ` 0.00 MINUTE PLAN GSM Prepaid Tariff Other Tariff & General information FRIENDS & FAMILY (Reduced Call Charges): Maximum of 2 F&F Numbers of BSNL Mobile/Landline//WLL are allowed. Call Charges: Mobile/LL: ` 0.50 / Min. (Landline/WLL Numbers should be prefixed with STD Code of the area) Activation of F&F Numbers: Send SMS to SMS Format: FFE<space><1 st No.><space><2 nd No.> Modification of F&F Numbers: (SMS Format) FFM<space><OldNo.><space>New No.> Change of F&F Numbers is permissible. Rs. 5 per change per number is chargeable =========================== CUG (Closed Used Group) 0-25 ` 80 / Month 26 & above ` 60 / Month Dial the short code to know... Your Mobile Number: *888# Your IMSI Number: *999# Your IMEI Number: *#06# Your Plan, Validity & Balance: *123# Boosters (STVs) Details, Free & Balance: *124# Data Balance & Tablet Plans: *124*1# Details of ISD Boosters (STVs): *124*2# To know USSD Services activated dial *456*00# To get Missed Call alert dial **62* # SMS to & Get Tariff Details on Your Mobile! For available SMS STVs: STV SMS For available Voice STVs: STV VOICE For Data STVs: STV DATA For currently available Offers from BSNL: OFFER Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. Data Charges 2 paise / 10KB ISD Tariff Refer the ISD Tariff Table USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON VOICE/VIDEO/SMS/DATA. TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

14 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) SIM Cost (MRP) Normal SIM: ` 20 USIM ` 59 Plan Voucher (MRP) New General Plan Voucher ` 103 Initial Plan Validity: 180 Days Voice Charges Pulse Rate: in Minute (60 Seconds) (Others) Mobile & Mobile Fixed Fixed STD `0.60 `0.70 `0.90 GSM Prepaid Tariff NEW GENERAL PLAN Other Tariff & General information FRIENDS & FAMILY (Reduced Call Charges): Maximum of 2 F&F Numbers of BSNL Mobile/Landline//WLL are allowed. Call Charges: Mobile/LL: ` 0.40 / Min. (Landline/WLL Numbers should be prefixed with STD Code of the area) Special Benefit: Free Bundled Topup of ` 100 (i.e. with full talk Value and is applicable Only to this plan) Plan Validity Extension Use plan voucher to extend the plan validity. Automatic Extension of Plan Validity will be done on the 2nd day of GP-I, if sufficient balance is available at customer s account. Customer will be informed by SMS. GRACE PERIOD Grace Period I 15 days Grace Period II 165 days (Both GP I & GP II are applicable after expiry of plan validity). During GP-I, OG calls will be barred and only Incoming calls are allowed. During GP-II, both OG & IC calls will be barred. Only Number will be retained for re-activation. Balance in the account will be lapsed. Migration Use respective Plan voucher of the plan through C-Topup for migration Migration through SMS is also possible. USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON VOICE/VIDEO /SMS/DATA. SMS Charges SMS (P2P) Amount ` 0.60 ` 0.70 National (STD) ` 0.70 ` 0.80 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Video Call Charges Pulse Rate: in Minute (60 Second) STD Roaming Tariff Voice ` 2.00 (Others) Pulse Rate: in Minute (60 Seconds) ` 1.00 STD ` 1.50 Incoming ` 0.75 Video (Others) Pulse Rate: in Minute (60 Seconds) STD ` 2.00 Incoming ` 1.00 SMS Charges SMS (P2P) Amount ` 1.00 National (STD) ` 1.50 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Incoming ` 0.00 (Others) Activation of F&F Numbers: Send SMS to SMS Format: FFE<space><1 st No.><space><2 nd No.> Modification of F&F Numbers: (SMS Format) FFM<space><OldNo.><space>New No.> Change of F&F Numbers is permissible. Rs. 5 per change per number is chargeable =========================== CUG (Closed Used Group) 0-25 ` 80 / Month 26 & above ` 60 / Month Dial the short code to know... Your Mobile Number: *888# Your IMSI Number: *999# Your IMEI Number: *#06# Your Plan, Validity & Balance: *123# Boosters (STVs) Details, Free & Balance: *124# Data Balance & Tablet Plans: *124*1# Details of ISD Boosters (STVs): *124*2# To know USSD Services activated dial *456*00# To get Missed Call alert dial **62* # SMS to & Get Tariff Details on Your Mobile! For available SMS STVs: For available Voice STVs: For Data STVs: For currently available Offers from BSNL: STV SMS STV VOICE STV DATA OFFER Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. ISD Tariff Refer the ISD Tariff Table Data Charges 2 paise / 10KB For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

15 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) SIM Cost (MRP) Normal SIM: ` 20 (SIM Free at CSC) USIM ` 59 Plan Voucher (MRP) Anbu Jodi Plan Voucher ` 75 Initial Plan Validity: 90 Days Voice Charges Pulse Rate: in Second (1Second) Mobile & Fixed (Others) Mobile Fixed STD 1.2 ps 1.5 ps 1.8 ps ANBU JODI PLAN GSM Prepaid Tariff Other Tariff & General information FRIENDS & FAMILY (Reduced Call Charges): Maximum of 2 F&F Numbers of BSNL Mobile/Landline//WLL are allowed. Call Charges: Mobile/LL: ` 0.40 / Min. (Landline/WLL Numbers should be prefixed with STD Code of the area) Special Feature: One F&F Numbers of BSNL Landline//WLL is allowed. 30 Minutes Free per Day. Beyond free minutes, normal Call Charges of the plan is applicable. Freebies (With Plan Voucher) 2500 Sec Sec. (Others) (Note: Freebies shall be consumed within 30 days) Plan Validity Extension Use Plan voucher to extend the plan validity or Send SMS CONTINUE to [Sufficient balance (to the extent of MRP of plan voucher) should be available in your account] Automatic Extension of Plan Validity will be done on the 2nd day of GP-I, if sufficient balance is available at customer s account. Customer will be informed by SMS. GRACE PERIOD Grace Period I 15 days Grace Period II 165 days (Both GP I & GP II are applicable after expiry of plan validity). During GP-I, OG calls will be barred and only Incoming calls are allowed. During GP-II, both OG & IC calls will be barred. Only Number will be retained for re-activation. Balance in the account will be lapsed. Migration Use respective Plan voucher of the plan through C-Topup for migration Migration through SMS is also possible. USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON VOICE/VIDEO/SMS/DATA. SMS Charges SMS (P2P) Amount ` 0.60 ` 0.70 National (STD) ` 0.70 ` 0.80 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Video Call Charges Pulse Rate: in Minute (60 Second) STD ` 2.00 Roaming Tariff Voice Pulse Rate: in Minute (60 Seconds) (Others) (Others) ` 1.00 ` 1.00 STD ` 1.50 ` 1.50 Incoming ` 0.75 Video Pulse Rate: in Second (1 Second) STD Incoming SMS Charges 5 ps (Others) SMS (P2P) Amount ` 0.85 National (STD) ` 0.90 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Incoming ` 0.00 Activation of F&F Numbers: Send SMS to SMS Format: FFL<space><STD Code LL/WLL.> Modification of F&F Numbers: Change of F&F Numbers is permissible. Rs. 5 per change is chargeable. Written request shall be given at the nearest BSNL CSC. =========================== CUG (Closed Used Group) 0-25 ` 80 / Month 26 & above ` 60 / Month Dial the short code to know... Your Mobile Number: *888# Your IMSI Number: *999# Your IMEI Number: *#06# Your Plan, Validity & Balance: *123# Boosters (STVs) Details, Free & Balance: *124# Data Balance & Tablet Plans: *124*1# Details of ISD Boosters (STVs): *124*2# To know USSD Services activated dial *456*00# To get Missed Call alert dial **62* # SMS to & Get Tariff Details on Your Mobile! For available SMS STVs: For available Voice STVs: For Data STVs: For currently available Offers from BSNL: Data Charges 2 paise / 10KB STV SMS STV VOICE STV DATA OFFER Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. ISD Tariff Refer the ISD Tariff Table For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

16 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) STUDENT SPEICAL PLAN SIM Cost (MRP) Normal SIM: ` 20 USIM ` 59 Plan Voucher (MRP) Student Special Plan Voucher ` 97 Initial Plan Validity: 180 Days Freebies (With Plan Voucher) 45 Min. 45 Min. (Others) 20 SMS & 20 National SMS 45 MB Data (Note: Freebies shall be consumed within30 days) Plan Validity Extension Use Plan voucher to extend the plan validity or Send SMS CONTINUE to [Sufficient balance (to the extent of MRP of plan voucher) should be available in your account] Automatic Extension of Plan Validity will be done on the 2nd day of GP-I, if sufficient balance is available at customer s account. Customer will be informed by SMS. Migration Use respective Plan voucher of the plan through C-Topup for migration Migration through SMS is also possible. GRACE PERIOD Grace Period I 15 days Grace Period II 165 days (Both GP I & GP II are applicable after expiry of plan validity). During GP-I, OG calls will be barred and only Incoming calls are allowed. During GP-II, both OG & IC calls will be barred. Only Number will be retained for re-activation. Balance in the account will be lapsed. USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON VOICE/VIDEO/SMS/DATA. Voice Charges Pulse Rate: in Minute (60 Seconds) (Others) Mobile & Mobile Fixed Fixed `0.50 `0.70 `0.90 STD `0.50 `0.80 `0.90 SMS Charges SMS (P2P) Amount 5 ps 15 ps National(STD) 50 ps 60 ps International (ISD) ` 5.00 SMS Non P2P ` 2.00 Video Call Charges Pulse Rate: in Minute (60 Second) STD Roaming Tariff Voice Pulse Rate: in Minute (60 Seconds) ` 1.00 STD ` 1.50 (Others) Incoming ` 0.75 Video Pulse Rate: in Minute (60 Seconds) STD ` 2.00 ` 2.00 Incoming ` 1.00 (Others) (Others) SMS Charges SMS (P2P) Amount ` 0.60 National (STD) ` 0.70 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Incoming ` 0.00 GSM Prepaid Tariff Other Tariff & General information FRIENDS & FAMILY (Reduced Call Charges): Maximum of 5 F&F Numbers of BSNL Mobile/Landline//WLL (3 & 2 ) are allowed. Call Charges: Mobile/LL/WLL: ` 0.15 / Min. - Off-Net ` 0.35 / Min. (Landline/WLL Numbers should be prefixed with STD Code of the area) Activation of F&F Numbers: Send SMS to SMS Format: FFE<space><1 st No.><space><2 nd No.> <space><3rd t No.><space><4 th No.> <space><5 th No.> (Landline/WLL Numbers should be prefixed with STD Code of the area) Modification of F&F Numbers: (SMS Format) FFM<space><OldNo.><space>New No.> Change of F&F Numbers is permissible. Rs. 5 per change per number is chargeable =========================== CUG (Closed Used Group) 0-25 ` 80 / Month 26 & above ` 60 / Month Dial the short code to know... Your Mobile Number: *888# Your IMSI Number: *999# Your IMEI Number: *#06# Your Plan, Validity & Balance: *123# Boosters (STVs) Details, Free & Balance: *124# Data Balance & Tablet Plans: *124*1# Details of ISD Boosters (STVs): *124*2# To know USSD Services activated dial *456*00# To get Missed Call alert dial **62* # SMS to & Get Tariff Details on Your Mobile! For available SMS STVs: STV SMS For available Voice STVs: STV VOICE For Data STVs: STV DATA For currently available Offers from BSNL: OFFER Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. ISD Tariff Refer the ISD Tariff Table Data Charges 2 paise / 10KB For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

17 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) JAI JAWAN PLAN GSM Prepaid Tariff SIM Cost (MRP) Normal SIM: ` 20 USIM ` 59 Plan Voucher (MRP) Jai Jawan Plan Voucher ` 98 Initial Plan Validity: 30 Days Freebies (With Plan Voucher) 3125 Sec Sec. (Others) 10 MB Data (Note: Freebies shall be consumed within 30 days) Plan Validity Extension Use Plan voucher to extend the plan validity or Send SMS CONTINUE to [Sufficient balance (to the extent of MRP of plan voucher) should be available in your account] Automatic Extension of Plan Validity will be done on the 2nd day of GP-I, if sufficient balance is available at customer s account. Customer will be informed by SMS. Special Feature Voice to 2 BSNL Mobile/ Fixed/ WLL Numbers anywhere in the country while in Home or National Roaming 20 Minutes Free per Day combined on the 2 Numbers. Activation procedure: (SMS format) FMF<space><1 st BSNL No.> <space> 2 nd BSNL No.> Send SMS to (For LL/WLL STD codes shall be prefixed) Rs.5 per number per change is chargeable. GRACE PERIOD Grace Period I 15 days Grace Period II 165 days (Both GP I & GP II are applicable after expiry of plan validity). During GP-I, OG calls will be barred and only Incoming calls are allowed. During GP-II, both OG & IC calls will be barred. Only Number will be retained for re-activation. Balance in the account will be lapsed. Personnel of RPF,SAP,CRPF,RAF,COBRA, CISF,SPG,IHG,BSF,ITBP,NS G, RR,AR,ICG,DSC,SFF,SSB are only eligible to avail the Jai Jawan Plan Voice Charges Pulse Rate: in Second (1 Second) STD SMS Charges SMS (P2P) (Others) 1.2 ps 1.5 ps Video Call Charges Pulse Rate: in Minute (60 Seconds) STD Amount ` 0.60 National (STD) ` 0.70 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Roaming Tariff Voice ` 1.50 (Others) Pulse Rate: in Minute (60 Seconds) STD ` 1.00 Incoming ` 0.75 Video Pulse Rate: in Second (1 Second) STD Incoming SMS Charges 5 ps (Others) (Others) SMS (P2P) Amount ` 0.75 National (STD) ` 0.75 International ` 5.00 (ISD) SMS Non P2P ` 2.00 Incoming ` 0.00 Other Tariff & General information FRIENDS & FAMILY (Reduced Call Charges): Maximum of 2 F&F Numbers of BSNL Mobile/Landline//WLL are allowed. Call Charges: Mobile/LL/WLL: ` 0.40 / Min. (Landline/WLL Numbers should be prefixed with STD Code of the area) Activation of F&F Numbers: Send SMS to SMS Format: FFE<space><1 st No.><space><2 nd No.> Modification of F&F Numbers: (SMS Format) FFM<space><OldNo.><space>New No.> Change of F&F Numbers is permissible. Rs. 5 per change per number is chargeable =========================== CUG (Closed Used Group) 0-25 ` 80 / Month 26 & above ` 60 / Month Dial the short code to know... Your Mobile Number: *888# Your IMSI Number: *999# Your IMEI Number: *#06# Your Plan, Validity & Balance: *123# Boosters (STVs) Details, Free & Balance: *124# Data Balance & Tablet Plans: *124*1# Details of ISD Boosters (STVs): *124*2# To know USSD Services activated dial *456*00# To get Missed Call alert dial **62* # SMS to & Get Tariff Details on Your Mobile! For available SMS STVs: For available Voice STVs: For Data STVs: For currently available Offers from BSNL: STV SMS STV VOICE STV DATA OFFER Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON VOICE/VIDEO/SMS/DATA. ISD Tariff Refer the ISD Tariff Table Data Charges 2 paise / 10KB For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

18 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) ROAM FREE PLAN SIM Cost (MRP) Normal SIM: ` 20 USIM ` 59 Plan Voucher (MRP) Roamfree Plan Voucher ` 199 Initial Plan Validity: 180 Days Freebies (With Plan Voucher) 4500 Sec Sec. (Others) 25 & 25 National SMS 50 MB Data (Note: Freebies shall be consumed within 30 days) Plan Validity Extension Use Plan voucher to extend the plan validity or Send SMS CONTINUE to [Sufficient balance (to the extent of MRP of plan voucher) should be available in your account] Automatic Extension of Plan Validity will be done on the 2nd day of GP-I, if sufficient balance is available at customer s account. Customer will be informed by SMS. Migration Use respective Plan voucher of the plan through C-Topup for migration Migration through SMS is also possible. GRACE PERIOD Grace Period I 15 days Grace Period II 165 days (Both GP I & GP II are applicable after expiry of plan validity). During GP-I, OG calls will be barred and only Incoming calls are allowed. During GP-II, both OG & IC calls will be barred. Only Number will be retained for re-activation. Balance in the account will be lapsed. Voice Charges Pulse Rate: in Second (1 Second) STD SMS Charges SMS (P2P) (Others) 1.2 ps 1.5 ps Video Call Charges Pulse Rate: in Second (1 Second) STD Roaming Tariff Voice 4 ps (Others) Pulse Rate: in Minute (60 Seconds) ` 1.00 STD ` 1.50 Incoming Video (Others) ` 0.00 in BSNL NW ` 0.75 in MTNL NW Pulse Rate: in Second (1 Second) (Others) STD 5 ps Incoming 0ps in BSNL N/W 5 ps in MTNL N/W SMS Charges Amount ` 0.60 ` 0.70 National(STD) ` 0.70 ` 0.80 International (ISD) ` 5.00 SMS Non P2P ` 2.00 SMS (P2P) Amount ` 0.80 National (STD) ` 0.90 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Incoming ` 0.00 GSM Prepaid Tariff Other Tariff & General information FRIENDS & FAMILY (Reduced Call Charges): Maximum of 2 F&F Numbers of BSNL Mobile/Landline//WLL are allowed. Call Charges: Mobile/LL: ` 0.40 / Min. Activation of F&F Numbers: Send SMS to SMS Format: FFE<space><1 st No.><space><2 nd No.> (Landline/WLL Numbers should be prefixed with STD Code of the area) Modification of F&F Numbers: (SMS Format) FFM<space><OldNo.><space>New No.> Change of F&F Numbers is permissible. Rs. 5 per change per number is chargeable =========================== CUG (Closed Used Group) 0-25 ` 80 / Month 26 & above ` 60 / Month Dial the short code to know... Your Mobile Number: *888# Your IMSI Number: *999# Your IMEI Number: *#06# Your Plan, Validity & Balance: *123# Boosters (STVs) Details, Free & Balance:*124# Data Balance & Tablet Plans: *124*1# Details of ISD Boosters (STVs): *124*2# To know USSD Services activated dial *456*00# To get Missed Call alert dial **62* # SMS to & Get Tariff Details on Your Mobile! For available SMS STVs: STV SMS For available Voice STVs: STV VOICE For Data STVs: STV DATA For currently available Offers from BSNL: OFFER Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day& 5. New Years Eve 31 st Dec. ISD Tariff Refer the ISD Tariff Table Data Charges 2 paise / 10KB For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON VOICE/VIDEO/SMS/DATA. TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

19 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) SIM Cost (MRP) Normal SIM: ` 20 USIM ` 59 Plan Voucher (MRP) Nesam Gold Plan Voucher ` 49 Initial Plan Validity: 180 Days Freebies (With Plan Voucher) /STD 1200 Sec. 800 Sec. (Others) (Note: Freebies shall be consumed within 30 days) Every month 50 SMS / National Any N/W - free Plan Validity Extension Use Plan voucher to extend the plan validity or Send SMS CONTINUE to [Sufficient balance (to the extent of MRP of plan voucher) should be available in your account] Automatic Extension of Plan Validity will be done on the 2nd day of GP-I, if sufficient balance is available at customer s account. Customer will be informed by SMS. GRACE PERIOD Grace Period I 15 days Grace Period II 165 days (Both GP I & GP II are applicable after expiry of plan validity). During GP-I, OG calls will be barred and only Incoming calls are allowed. During GP-II, both OG & IC calls will be barred. Only Number will be retained for re-activation. Balance in the account will be lapsed. Migration Use respective Plan voucher of the plan through C-Topup for migration Migration through SMS is also possible. USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON VOICE/VIDEO/SMS/DATA. Voice Charges Pulse Rate: in Second (1 Second) STD SMS Charges SMS (P2P) (Others) 1.2 ps 1.5 ps Amount ` 0.50 ` 0.60 National(STD) ` 0.60 ` 0.70 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Video Call Charges Pulse Rate: in Minute (60 Seconds) STD (Others) ` 1.50 ` 2.00 Roaming Tariff Voice Pulse Rate: in Minute (60 Seconds) STD ` 1.00 Incoming ` 0.75 Video (Others) Pulse Rate: in Minute (60 Second) STD Incoming SMS Charges SMS (P2P) National(STD) International (ISD) ` 2.00 (Others) Amount ` 0.70 ` 0.80 ` 5.00 SMS Non P2P ` 2.00 Incoming ` 0.00 NESAM GOLD PLAN Promotional Plan valid upto GSM Prepaid Tariff Other Tariff & General information FRIENDS & FAMILY (Reduced Call Charges): Maximum of 5 F&F Numbers of Any Mobile/Landline//WLL are allowed. Call Charges: ` 0.20 / Min. - Off-Net ` 0.40 / Min. (Landline/WLL Numbers should be prefixed with STD Code of the area) Activation of F&F Numbers: Send SMS to SMS Format: FFE<space><1 st No.><space><2 nd No.> <space><3rd t No.><space><4 th No.> <space><5 th No.> Modification of F&F Numbers: (SMS Format) FFM<space><OldNo.><space>New No.> Change of F&F Numbers is permissible. Rs. 10 per change per number is chargeable =========================== CUG (Closed Used Group) 0-25 ` 80 / Month 26 & above ` 60 / Month Dial the short code to know... Your Mobile Number: *888# Your IMSI Number: *999# Your IMEI Number: *#06# Your Plan, Validity & Balance: *123# Boosters (STVs) Details, Free & Balance: *124# Data Balance & Tablet Plans: *124*1# Details of ISD Boosters (STVs): *124*2# To know USSD Services activated dial *456*00# To get Missed Call alert dial **62* # SMS to & Get Tariff Details on Your Mobile! For available SMS STVs: For available Voice STVs: For Data STVs: For currently available Offers from BSNL: STV SMS STV VOICE STV DATA OFFER Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. Special Feature: Always Full Talk Value offered with Topup of MRP Rs.200 & Multiples of Rs.200/- Data Charges 2 paise / 10KB ISD Tariff Refer the ISD Tariff Table For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

20 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) BSNL SIMPLE PLAN 100 Promotional plan offer valid upto SIM Cost (MRP) Normal SIM: ` 20 USIM ` 59 Plan Voucher (MRP) BSNL Simple Plan-100 Plan Voucher ` 81 Initial Plan Validity: 180 Days Freebies (With Plan Voucher) /STD 3600 Sec. & 100 SMS ON-NET -Free (Note: Freebies shall be consumed within 30 days) Plan Validity Extension Topups starting MRP of Rs. 10 onwards will extend the validity on prorate basis. TOPUPS MRP ` Validity in Days TOPUPS MRP ` Migration Use respective Plan voucher of the plan through C-Topup for migration Migration through SMS is also possible. GRACE PERIOD Validity in Days to 1100, 3300, Grace Period I 15 days Grace Period II 165 days (Both GP I & GP II are applicable after expiry of plan validity). During GP-I, OG calls will be barred and only Incoming calls are allowed. During GP-II, both OG & IC calls will be barred. Only Number will be retained for re-activation. Balance in the account will be lapsed. Voice Charges Pulse Rate: in Minute (60 Seconds) (Others) Mobile & Mobile Fixed Fixed `0.60 `0.70 `0.80 STD SMS Charges SMS (P2P) Amount ` 0.60 ` 0.70 National(STD) ` 0.70 ` 0.80 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Video Call Charges Pulse Rate: in Minute (60 Seconds) STD Roaming Tariff Voice ` 2.00 (Others) Pulse Rate: in Minute (60 Seconds) (Others) ` 1.00 STD ` 1.50 Incoming ` 0.75 Video Pulse Rate: in Minute (60 Second) (Others) STD ` 2.00 Incoming ` 1.00 SMS Charges SMS (P2P) Amount ` 1.00 National (STD) ` 1.50 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Incoming ` 0.00 GSM Prepaid Tariff Other Tariff & General information FRIENDS & FAMILY (Reduced Call Charges): Maximum of 2 F&F Numbers of BSNL Mobile/Landline//WLL are allowed. Call Charges: ` 0.40 / Min.. (Landline/WLL Numbers should be prefixed with STD Code of the area) Activation of F&F Numbers: Send SMS to SMS Format: FFE<space><1 st No.><space><2 nd No.> Modification of F&F Numbers: (SMS Format) FFM<space><OldNo.><space>New No.> Change of F&F Numbers is permissible. Rs.5 per change per number is chargeable =========================== CUG (Closed Used Group) 0-25 ` 80 / Month 26 & above ` 60 / Month Dial the short code to know... Your Mobile Number *888# Your IMSI Number: *999# Your IMEI Number: *#06# Your Plan, Validity & Balance: *123# Boosters (STVs) Details, Free & Balance: *124# Data Balance & Tablet Plans: *124*1# Details of ISD Boosters (STVs): *124*2# To know USSD Services activated dial *456*00# To get Missed Call alert dial **62* # SMS to & Get Tariff Details on Your Mobile! For available SMS STVs: STV SMS For available Voice STVs: STV VOICE For Data STVs: STV DATA For currently available Offers from BSNL: OFFER Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. Data Charges 2 paise / 10KB ISD Tariff Refer the ISD Tariff Table USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON VOICE/VIDEO/SMS/DATA For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

21 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) ROAMING TARIFF PLAN (RTP-FR) GSM Prepaid Tariff SIM Cost (MRP) Normal SIM: ` 20 USIM ` 59 Plan Voucher (MRP) RTP-FR Plan Voucher ` 705 Initial Plan Validity: 180 Days Freebies (With Plan Voucher) 168 Min. 168 Min. (Others) National SMS 200MB Data (Note: Freebies shall be consumed within 30 days) Plan Validity Extension Use Plan voucher to extend the plan validity or Send SMS CONTINUE to [Sufficient balance (to the extent of MRP of plan voucher) should be available in your account] Automatic Extension of Plan Validity will be done on the 2nd day of GP-I, if sufficient balance is available at customer s account. Customer will be informed by SMS. GRACE PERIOD Grace Period I 15 days Grace Period II 165 days (Both GP I & GP II are applicable after expiry of plan validity). During GP-I, OG calls will be barred and only Incoming calls are allowed. During GP-II, both OG & IC calls will be barred. Only Number will be retained for re-activation. Balance in the account will be lapsed. For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet Voice Charges Pulse Rate: in Minute (60 Second) ` 0.80 STD ` 1.00 SMS Charges SMS (P2P) (Others) Amount ` 1.00 National (STD) ` 1.50 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Video Call Charges Pulse Rate: in Minute (60 Second) STD ` 2.00 Roaming Tariff Voice (Others) Pulse Rate: in Minute (60 Seconds) (Others) ` 0.80 STD ` 1.00 Incoming ` 0.00 Video Pulse Rate: in Minute (60 Seconds) (Others) STD ` 2.00 Incoming ` 1.00 SMS Charges SMS (P2P) Amount ` 1.00 National (STD) ` 1.50 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Incoming ` 0.00 Other Tariff & General information Migration from other plans: Customers of other plan can migrate into this plan using Plan Voucher MRP `705 through C-Top-up only. =========================== CUG (Closed Used Group) 0-25 ` 80 / Month 26 & above ` 60 / Month Dial the short code to know... Your Mobile Number: *888# Your IMSI Number: *999# Your IMEI Number: *#06# Your Plan, Validity & Balance: *123# Boosters (STVs) Details, Free & Balance: *124# Data Balance & Tablet Plans: *124*1# Details of ISD Boosters (STVs): *124*2# To know USSD Services activated dial *456*00# To get Missed Call alert dial **62* # SMS to & Get Tariff Details on Your Mobile! For available SMS STVs: For available Voice STVs: For Data STVs: For currently available Offers from BSNL: STV SMS STV VOICE STV DATA OFFER Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. ISD Tariff Refer the ISD Tariff Table Data Charges 2 paise / 10KB TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

22 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) PLAN - 99 GSM Postpaid Tariff Initial charges Activation ` 100 Security Deposit [SD] + STD ` STD + ISD: ` STD + ISD + International Roaming: ` 5000 [SD is non-interest bearing and refundable upon surrender subject to clearance of all dues] Freebies offered per month Free Usage Value ` 60 Voice Charges Pulse Rate: in Minute (60 Second) Annual Payment option (Others) ` 0.70 ` 0.70 STD ` 0.90 Charge* Fixed Monthly Charges (FMC) FMC; ` 99 Pay Rs.1115/- (exclusive of ST) and get discount of Rs.73/- (exclusive of ST) on 12 months FMC. Any special discount schemes on FMC or FMC+ Usage will not be clubbed with annual payment option under postpaid voice and data plans SMS Charges SMS (P2P) National (STD) 3G -Video Call Charges Pulse Rate: in Minute (60 Second) Home LSA ` 0.70 STD ` 1.00 Incoming Amount ` 1.00 International (ISD) ` 5.00 SMS Non P2P ` 2.00 Free Roaming Tariff Voice Pulse Rate: in Minute (60 Seconds) (Others) ` 1.00 STD ` 1.00 Incoming ` G-Video Pulse Rate: in Minute (60 Seconds) While Roaming STD ` 1.50 Incoming ` 1.00 SMS Charges SMS (P2P) Amount ` 1.00 National (STD) ` 1.00 International (ISD) ` 5.00 SMS Non P2P ` 3.00 Data Charges Home LSA & National Roaming 1 paise / 10KB For APN BSNL Stream: ` /10 KB Other Tariff & General information =========================== CUG (Closed User Group) 3-25 ` 80 / Month ` 60 / Month ` 40 / Month ` 20 / Month Above 999 ` 5 / Month National/Zonal CUG (Closed User Group) 3-25 ` 180 / Month ` 160 / Month ` 140 / Month ` 120 / Month Above 999 ` 100 / Month Note: The FMC mentioned above is in addition to the normal FMC of the Plan. The call charge within the CUG is free and charges outside CUG are as per respective tariff plan. CUG number can be from BSNL 2G/3G Mobile numbers and there is no restriction on the mix of plan for formation of CUG. National CUG tariff is applicable where it is technically feasible. CUG is applicable for Voice only Exemption for Security Deposit (/STD) BSNL Employees Employees of Central /State Govt./Central PSUs Bank employees who give ECS mandate from their own bank/central/state Govt & Central PSUs. Corporate Customers taking minimum 5 connections in Corporate Name Existing BSNL Subscribers upon request with the following conditions: 1. Fill up a mandate form to allow existing deposit of PSTN phones towards outstanding of the Cellular phone. 2. Telephone to be applied in the same name as PSTN 3. Category of Mobile connection will remain same as of PSTN (/STD) ISD Tariff Refer the ISD Tariff Table Service Charges as applicable is extra for the above usages For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

23 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) PLAN 145 (RTP) Initial charges Activation ` 100 Security Deposit [SD] + STD ` STD + ISD: ` STD + ISD + International Roaming: ` 5000 [SD is non-interest bearing and refundable upon surrender subject to clearance of all dues] Freebies offered per month Free 100 Min. ( + STD) in Home LSA/Roaming) 100 SMS Free (/National in Home LSA /Roaming) Voice Charges Pulse Rate: in Second Annual Payment option (Others) 1.2ps 1.2ps STD Charge* Fixed Monthly Charges (FMC) FMC; ` ps Pay Rs.1632/- (exclusive of ST) and get discount of Rs.108/- (exclusive of ST) on 12 months FMC. Any special discount schemes on FMC or FMC+ Usage will not be clubbed with annual payment option under postpaid voice and data plans SMS Charges SMS (P2P) National (STD) 3G -Video Call Charges Pulse Rate: in Minute (60 Second) Home LSA ` 1.00 STD ` 1.50 Incoming Amount ` 1.00 International (ISD) ` 5.00 SMS to Content Providers Roaming Tariff Voice Pulse Rate: Second STD Incoming 3G-Video ` 3.00 Free 1.2ps (Others) Pulse Rate: in Minute (60 Seconds) While Roaming STD ` 1.50 Incoming ` 1.00 SMS Charges SMS (P2P) Amount ` 1.00 National (STD) ` 1.00 International (ISD) ` 5.00 SMS to Content Providers ` 3.00 Data Charges Home LSA & National Roaming 0.01/ 10KB For APN BSNL Stream: ` /10KB GSM Postpaid Tariff Other Tariff & General information =========================== Exemption for Security Deposit (/STD) BSNL Employees Employees of Central /State Govt./Central PSUs Bank employees who give ECS mandate from their own bank/central/state Govt & Central PSUs. Corporate Customers taking minimum 5 connections in Corporate Name Existing BSNL Subscribers upon request with the following conditions: Fill up a mandate form to allow existing deposit of PSTN phones towards outstanding of the Cellular phone. Telephone to be applied in the same name as PSTN Category of Mobile connection will remain same as of PSTN (/STD) ISD Tariff Refer the ISD Tariff Table Service Charges as applicable is extra for the above usages Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day& 5. New Years Eve 31 st Dec. For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

24 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) PLAN 149 (RTP-FR) Initial charges Activation ` 100 Security Deposit [SD] + STD ` STD + ISD: ` STD + ISD + International Roaming: ` 5000 [SD is non-interest bearing and refundable upon surrender subject to clearance of all dues] Freebies offered per month Free 100 Min. ( + STD) in Home SA/Roaming) 100 SMS Free (/National in Home LSA /Roaming) Voice Charges Pulse Rate: in Minute (60 Seconds) ` 1.00 Annual Payment option (Others) ` 1.00 STD ` 1.00 Charge* Fixed Monthly Charges (FMC) FMC; ` 149 Pay Rs.1677/- (exclusive of ST) and get discount of Rs.111/- (exclusive of ST) on 12 months FMC. Any special discount schemes on FMC or FMC+ Usage will not be clubbed with annual payment option under postpaid voice and data plans SMS Charges SMS (P2P) National (STD) 3G -Video Call Charges Pulse Rate: in Minute (60 Second) Home LSA ` 1.00 STD ` 1.50 Incoming Amount ` 1.00 International (ISD) ` 5.00 SMS to Content Providers ` 3.00 Roaming Tariff Voice Free Pulse Rate: Minute ( 60 Seconds) STD Incoming 3G-Video ` 1.00 Free (Others) Pulse Rate: in Minute (60 Seconds) While Roaming STD ` 1.50 Incoming ` 1.00 SMS Charges SMS (P2P) Amount ` 1.00 National (STD) ` 1.00 International (ISD) ` 5.00 SMS to Content Providers ` 3.00 Data Charges Home LSA & National Roaming ` 0.01/ 10KB For APN BSNL Stream: ` /10KB GSM Postpaid Tariff Other Tariff & General information =========================== Exemption for Security Deposit (/STD) BSNL Employees Employees of Central /State Govt./Central PSUs Bank employees who give ECS mandate from their own bank/central/state Govt & Central PSUs. Corporate Customers taking minimum 5 connections in Corporate Name Existing BSNL Subscribers upon request with the following conditions: 4. Fill up a mandate form to allow existing deposit of PSTN phones towards outstanding of the Cellular phone. 5. Telephone to be applied in the same name as PSTN 6. Category of Mobile connection will remain same as of PSTN (/STD) ISD Tariff Refer the ISD Tariff Table Service Charges as applicable is extra for the above usages Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

25 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) Initial charges Activation ` 100 Security Deposit [SD] + STD ` STD + ISD: ` STD + ISD + International Roaming: ` 5000 [SD is non-interest bearing and refundable upon surrender subject to clearance of all dues] Freebies offered per month Free Usage Value ` 200 Free Data Usage 200 MB (Applicable in home LSA/ Roaming) Voice Charges Pulse Rate: in Second (1 Second) (Others) ` ` STD ` Charge* Fixed Monthly Charges (FMC) FMC; ` 225 Roaming Tariff Voice Pulse Rate: in Second (1 Second) (Others) ` STD ` Incoming ` G-Video Pulse Rate: in Minute (60 Seconds) While Roaming STD ` 1.50 Incoming ` 1.00 SMS Charges SMS (P2P) Amount ` 0.80 National (STD) ` 0.80 International ` 5.00 (ISD) SMS Non P2P ` 3.00 Data Charges Home LSA & National Roaming 1 paise / 10KB For APN BSNL Stream: ` /10 KB ISD Tariff Refer the ISD Tariff Table PLAN GSM Postpaid Tariff Other Tariff & General information CUG (Closed User Group) 3-25 ` 70 / Month ` 50 / Month ` 30 / Month ` 15 / Month Above 999 ` 5 / Month National/Zonal CUG (Closed User Group) 3-25 ` 170 / Month ` 150 / Month ` 130 / Month ` 110 / Month Above 999 ` 100 / Month Note: The FMC mentioned above is in addition to the normal FMC of the Plan. The call charge within the CUG is free and charges outside CUG are as per respective tariff plan. CUG number can be from BSNL 2G/3G Mobile numbers and there is no restriction on the mix of plan for formation of CUG. National CUG tariff is applicable where it is technically feasible. CUG is applicable for Voice only Exemption for Security Deposit (/STD) BSNL Employees Employees of Central /State Govt./Central PSUs Bank employees who give ECS mandate from their own bank/central/state Govt & Central PSUs. Corporate Customers taking minimum 5 connections in Corporate Name Existing BSNL Subscribers upon request with the following conditions: 1. Fill up a mandate form to allow existing deposit of PSTN phones towards outstanding of the Cellular phone. 2. Telephone to be applied in the same name as PSTN 3. Category of Mobile connection will remain same as of PSTN (/STD) SMS Charges SMS (P2P) Amount ` 0.50 National (STD) ` 0.50 International (ISD) ` 5.00 SMS Non P2P ` G -Video Call Charges Pulse Rate: in Minute (60 Second) Annual Payment option Pay Rs.2532/- (exclusive of ST) / and get discount of Rs.168- (exclusive of ST) on 12 months FMC. Any special discount schemes on FMC or FMC+ Usage will not be clubbed with annual payment option under postpaid voice and data plans Service Charges as applicable is extra for the above usages Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. Home LSA ` 0.70 STD ` 1.00 Incoming Free For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

26 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) Initial charges Activation Charge* ` 100 Security Deposit [SD] + STD ` STD + ISD: ` STD + ISD + International Roaming: ` 5000 [SD is non-interest bearing and refundable upon surrender subject to clearance of all dues] Fixed Monthly Charges (FMC) FMC; ` 325 Freebies offered per month Free Usage Value ` 300 Free Data Usage 250 MB (Applicable in home LSA/ Roaming) Voice Charges Pulse Rate: 15 Second Call charges ` / Minute (Others) ` 0.30 ` 0.50 STD ` 0.50 Roaming Tariff Voice Pulse Rate: 15 Second Call Charges ` / Minute ` 0.50 STD ` 0.50 Incoming ` G-Video (Others) Pulse Rate: in Minute (60 Seconds) While Roaming STD ` 1.50 Incoming ` 1.00 SMS Charges SMS (P2P) Amount ` 0.80 National (STD) ` 0.80 International ` 5.00 (ISD) SMS Non P2P ` 3.00 Data Charges Home LSA & National Roaming 1 paise / 10KB For APN BSNL Stream: ` /10 KB Annual Payment option Pay Rs.3658/- (exclusive of ST) and get discount of Rs.242/- (exclusive of ST) on 12 months FMC PLAN GSM Postpaid Tariff Other Tariff & General information CUG (Closed User Group) 3-25 ` 50 / Month ` 30 / Month ` 15 / Month ` 10 / Month Above 999 ` 5 / Month National/Zonal CUG (Closed User Group) 3-25 ` 150 / Month ` 130 / Month ` 110 / Month ` 90 / Month Above 999 ` 70 / Month Note: The FMC mentioned above is in addition to the normal FMC of the Plan. The call charge within the CUG is free and charges outside CUG are as per respective tariff plan. CUG number can be from BSNL 2G/3G Mobile numbers and there is no restriction on the mix of plan for formation of CUG. National CUG tariff is applicable where it is technically feasible. CUG is applicable for Voice only Exemption for Security Deposit (/STD) BSNL Employees Employees of Central /State Govt./Central PSUs Bank employees who give ECS mandate from their own bank/central/state Govt & Central PSUs. Corporate Customers taking minimum 5 connections in Corporate Name Existing BSNL Subscribers upon request with the following conditions: 4. Fill up a mandate form to allow existing deposit of PSTN phones towards outstanding of the Cellular phone. 5. Telephone to be applied in the same name as PSTN 6. Category of Mobile connection will remain same as of PSTN (/STD) SMS Charges SMS (P2P) Amount ` 0.50 National (STD) ` 0.50 International (ISD) ` 5.00 SMS Non P2P ` G -Video Call Charges Pulse Rate: in Minute (60 Second) Any special discount schemes on FMC or FMC+ Usage will not be clubbed with annual payment option under postpaid voice and data plans Service Charges as applicable is extra for the above usages Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet Home LSA ` 0.70 STD ` 1.00 Incoming Free TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

27 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) PLAN GSM Postpaid Tariff Initial charges Activation Charge* ` 100 Security Deposit [SD] + STD ` STD + ISD: ` STD + ISD + International Roaming: ` 5000 [SD is non-interest bearing and refundable upon surrender subject to clearance of all dues] Fixed Monthly Charges FMC; ` 525 Freebies offered per month Free Usage Value in `490 Free Data Usage 500MB (Applicable in home LSA/ Roaming) Voice Charges Pulse Rate: 15 Second Call charges ` / Minute (Others) ` 0.30 ` 0.30 STD ` 0.40 SMS Charges SMS (P2P) Amount ` 0.30 National (STD) ` 0.50 International (ISD) ` 5.00 SMS Non P2P ` 3.00 Roaming Tariff Voice Pulse Rate: 15 Second Call Charges ` / Minute ` 0.50 STD ` 0.50 Incoming ` G-Video Pulse Rate: in Minute (60 Seconds) STD (Others) While Roaming ` 1.50 Incoming ` 1.00 SMS Charges SMS (P2P) Amount ` 0.80 National (STD) ` 0.80 International (ISD) ` 5.00 SMS Non P2P ` 3.00 Data Charges Home LSA & National Roaming 1 paise / 10KB For APN BSNL Stream: ` /10 KB Annual Payment option Pay Rs. 5,909/- (exclusive of ST) and get discount of Rs.391/- (exclusive of ST) on 12 months FMC Any special discount schemes on FMC or FMC+ Usage will not be clubbed with annual payment option under postpaid voice and data plans Service Charges as applicable is extra for the above usages Other Tariff & General information CUG (Closed User Group) ` 5 / Month For a Group of minimum 3 and maximum no limit. National/Zonal CUG (Closed User Group) 3-25 ` 100 / Month ` 80/ Month ` 60 / Month ` 40 / Month Above 999 ` 20 / Month Note: The FMC mentioned above is in addition to the normal FMC of the Plan. The call charge within the CUG is free and charges outside CUG are as per respective tariff plan. CUG number can be from BSNL 2G/3G Mobile numbers and there is no restriction on the mix of plan for formation of CUG. National CUG tariff is applicable where it is technically feasible. CUG is applicable for Voice only Exemption for Security Deposit (/STD) BSNL Employees Employees of Central /State Govt./Central PSUs Bank employees who give ECS mandate from their own bank/central/state Govt & Central PSUs. Corporate Customers taking minimum 5 connections in Corporate Name Existing BSNL Subscribers upon request with the following conditions: 7. Fill up a mandate form to allow existing deposit of PSTN phones towards outstanding of the Cellular phone. 8. Telephone to be applied in the same name as PSTN 9. Category of Mobile connection will remain same as of PSTN (/STD) 3G -Video Call Charges Pulse Rate: in Minute (60 Second) Home LSA ` 0.70 STD ` 1.00 Incoming Free For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

28 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) Initial charges Activation Charge ` 100 Security Deposit [SD] + STD ` STD + ISD: ` STD + ISD + International Roaming: ` 5000 [SD is non-interest bearing and refundable upon surrender subject to clearance of all dues] Fixed Monthly Charges FMC; ` 725 Freebies offered per month Free calls Unlimited* Free STD 1500 Minutes* Free SMS /National 500 Nos. Free Data Usage 1000MB [*Only on-net within home LSA] Voice Charges Pulse Rate: in Minute (60 Second) Call charges ` / Minute (Others) ` 0.00 ` 0.40 STD ` 0.40 ` G -Video Call Charges Pulse Rate: in Minute (60 Second) Home LSA ` 0.70 STD ` 1.00 Incoming Free Roaming Tariff Voice Pulse Rate: in Minute (60 Seconds) ` 0.50 STD ` 0.50 SMS (P2P) Amount Data Charges ` 0.80 Home National LSA (STD) & National Roaming ` 0.80 International 1 paise / 10KB ` 5.00 For (ISD) APN BSNL Stream: SMS Non P2P ` 3.00 ` /10 KB (Others) Incoming ` G-Video Pulse Rate: in Minute (60 Seconds) While Roaming ` 1.50 STD Incoming ` 1.00 SMS Charges Annual Payment option Pay Rs. 8,160/- (exclusive of ST) and get discount of Rs.540/- (exclusive of ST) on 12 months FMC Any special discount schemes on FMC or FMC+ Usage will not be clubbed with annual payment option under postpaid voice and data plans PLAN GSM Postpaid Tariff Other Tariff & General information CUG Not available. National/Zonal CUG (Closed User Group) 3-25 ` 80 / Month ` 60/ Month ` 40 / Month ` 20 / Month Above 999 ` 00 / Month Note: The FMC mentioned above is in addition to the normal FMC of the Plan. The call charge within the CUG is free and charges outside CUG are as per respective tariff plan. CUG number can be from BSNL 2G/3G Mobile numbers and there is no restriction on the mix of plan for formation of CUG. National CUG tariff is applicable where it is technically feasible. CUG is applicable for Voice only Exemption for Security Deposit (/STD) BSNL Employees Employees of Central /State Govt./Central PSUs Bank employees who give ECS mandate from their own bank/central/state Govt & Central PSUs. Corporate Customers taking minimum 5 connections in Corporate Name Existing BSNL Subscribers upon request with the following conditions: 1. Fill up a mandate form to allow existing deposit of PSTN phones towards outstanding of the Cellular phone. 2. Telephone to be applied in the same name as PSTN 3. Category of Mobile connection will remain same as of PSTN (/STD) SMS Charges SMS (P2P) Amount Onnet Offnet `0.00 ` 0.30 National (STD) ` 0.40 International (ISD) ` 5.00 SMS Non P2P ` 3.00 Service Charges as applicable is extra for the above usages For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

29 BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise) PLAN Initial charges Activation Charge* ` 100 Security Deposit [SD] + STD ` STD + ISD: ` STD + ISD + International Roaming: ` 5000 [SD is non-interest bearing and refundable upon surrender subject to clearance of all dues] Fixed Monthly Charges (FMC) FMC; ` 1500 Freebies offered per month Free calls Unlimited* Free STD Unlimited* Free SMS /National 2000 Nos. Free Data Usage 2000MB [*Only on-net within home LSA] Voice Charges Pulse Rate: in Minute (60 Second) Call charges ` / Minute (Others) ` 0.00 ` 0.20 STD ` 0.00 ` 0.30 SMS Charges SMS (P2P) Amount Onnet Offnet ` 0.00 ` 0.30 National (STD) ` 0.40 International (ISD) ` 5.00 SMS Non P2P ` 3.00 Roaming Tariff Voice Pulse Rate: in Minute (60 Seconds) ` 0.30 STD ` 0.30 Incoming ` G-Video (Others) Pulse Rate: in Minute (60 Seconds) While Roaming STD ` 1.50 Incoming ` 1.00 SMS Charges SMS (P2P) Amount ` 0.80 National (STD) ` 0.80 International (ISD) ` 5.00 SMS Non P2P ` 3.00 Data Charges Home LSA & National Roaming 1 paise / 10KB For APN BSNL Stream: ` /10 KB Annual Payment option Pay Rs /- (exclusive of ST) and get discount of Rs.1,117/- (exclusive of ST) on 12 months FMC Any special discount schemes on FMC or FMC+ Usage will not be clubbed with annual payment option under postpaid voice and data plans GSM Postpaid Tariff Other Tariff & General information Exemption for Security Deposit (/STD) BSNL Employees Employees of Central /State Govt./Central PSUs Bank employees who give ECS mandate from their own bank/central/state Govt & Central PSUs. Corporate Customers taking minimum 5 connections in Corporate Name Existing BSNL Subscribers upon request with the following conditions: 1. Fill up a mandate form to allow existing deposit of PSTN phones towards outstanding of the Cellular phone. 2. Telephone to be applied in the same name as PSTN 3. Category of Mobile connection will remain same as of PSTN (/STD) For more details, please log on to our Circle Web Site or Call Toll Free number or contact our BSNL CSC/Retail Outlet Facility of reduced rate will not be available on 5 blackout days. 1.New Year Day 1 st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31 st Dec. 3G -Video Call Charges Pulse Rate: in Minute (60 Second) Home LSA ` 0.70 STD ` 1.00 Incoming Free Service Charges as applicable is extra for the above usages TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

30 SPECIAL TARIFF VOUCHERS (STV) Special Tariff Vouchers (Boosters) which are attached to different plans, tariff for different usages, its validity period and its activation procedures are given below. The prepaid customers are allowed to use more than one STV at a time subject to the conditions stipulated in this regard. The available STVs have been grouped as Group-I (General), Group-II (/ STD Voice), Group-III (Rate Cutter & Volume based SMS), [Group-IV GPRS (currently withdrawn)] and Group-V. BSNL Customers can use maximum of 7 STVs simultaneously. (One STV each from Group I, II, III and 4 STVs from Group-V at a time) Group - I (General) Name of the STV MRP in Rs. Validity (in days) Applicability for activation through CTOPUP Format for sending SMS to Applicability for activation through SMS Unlimited All Prepaid plans VOICE344 All prepaid plans Unlimited All Prepaid plans VOICE894 All prepaid plans calls from BSNL Mobile to BSNL Mobile---10p/min calls from BSNL Mobile to Land Line / WLL/Other Networks 49p/min. STV( Min) calls while at Home LSA --60p/min; calls while at Home LSA -70p/min STD calls while at Home LSA --60p/min ; STD calls while at Home LSA -70p/min Call charges while in roaming is as per per Minute Plan All other charges are asper per minute Plan STV(Per Sec ) calls while at Home LSA 1.2p/sec ; calls while at Home LSA -1.5p/sec STD calls while at Home LSA 1.5p/sec ; STD calls while at Home LSA -1.5p/sec Call charges while in roaming is asper Per Second plan All other charges are asper per Second Plan All Prepaid plans Saral Anant plan & Life Time Plan Saral Anant Plan & Life Time Plan VOICE99 N/A N/A All prepaid plans & STD calls On net Rs 0.20 /min All Prepaid plans VOICE47 All prepaid 10p/Min All Prepaid plans VOICE65 All prepaid plans

31 /STD Rs.1.00/3Min () &Rs.1.20/3 () All Prepaid plans VOICE28 All prepaid plans Any 1.2p/2Sec in Home LSA All Prepaid plans VOICE44 All Prepaid plans Charges: To Mobile BSNL Rs.0.10/min, To Landline/WLL BSNL Rs.0.49/min, To other N/W Rs.0.49/min Unlimited, 1500 minutes FREE & STD Voice 10p/Min & 30p/Min Any 30p/Min + UV* Rs All Prepaid plans All Prepaid plans All Prepaid plans All Prepaid plans VOICE290 N/A N/A VOICE213 All prepaid plans All Prepaid plans Any 1.2p/2Sec in Home LSA All Prepaid plans VOICE122 All Prepaid plans & STD -1p/sec & STD -1.2p/sec & STD -50p/Min & STD -60p/min Unlimited and 500 Min free /STD calls Any-net All Prepaid plans except Jaijawan Plan VOICE VOICE All Prepaid plans except Nesam Gold & Jaijawan plans VOICE VOICE All Prepaid plans VOICE574 All Prepaid plans except Jaijawan Plan All Prepaid plans except Nesam Gold & Jaijawan plans All Prepaid plans Unlimited and 1500 Min free /STD calls Any-net All Prepaid plans VOICE1494 All Prepaid plans National Roaming STV- O/G & STD Voice call-1.5p/sec while at National Roaming. Incoming Voice calls - Free 5 1 All Prepaid Plans Roam Roam Roam91 All Prepaid Plans

32 Group-I (Voice Combo Voucher (thru CTOP-UP and SMS) Feature MRP in Rs. Validity in Days SMS Keyword Any 30p/Min + UV* Rs COMBO71 STD Any Net 35p/Min + UV* Rs COMBO169 /STD Any Net 35p/Min + UV* Rs.40 *UV-Usage Value COMBO219 Group-I (Combo STVs having the combined features of Voice, SMS, Video & Data) PARTICULARS 3G STV a) MRP of STV in Rs. (incl. of S.Tax) 345 b) Validity 30 days c) Activation Through C-TOP UP only d) Features>> e) Voice Call(/STD) Rs/min Video call Any Network (/STD) 0.70 SMS Any Network (/STD) (Rs./SMS) 0.10 ) Free Data Usage in MB 1000MB The reduced SMS rate and free data usage will be available while in national roaming also, in BSNL network. The reduced rate in case of Voice call & video call will be available while in Home LSA only. During the validity period of combo STVs, If a customer recharges again the same combo STV, i) The revised validity is from the Date of Activation only. ii) Unutilized FREE DATA - if any, will be carried forward -if the customer is in 3G and applies 3G Combo iii) Unutilized Free Data if any, will not be carried forward - if the customer is in 3G speed and applies 2G Combo and vice versa) iv) Upto one hundred SMS per SIM per day, the SMS charges will be as per the plan/stv subscribed by the customer; and Beyond 100 SMS per SIM per day, the SMS charges will be as per the plan or 50 paise per SMS whichever is more. <End of Group-I>

33 NAME OF THE STV Group - II (Unlimited /STD voice) : MRP IN RS. VALID ITY IN DAYS APPLICABILITY FOR ACTIVATION THROUGH CTOPUP FORMAT FOR SENDING SMS TO APPLICABILITY FOR ACTIVATION THROUGH SMS 80 Min /STD Any-Net 34 1 All Prepaid plans N/A --- Unlimited /STD -- video calls free 125 minutes 800 Minutes /STD Night (11PM to 06AM) 1800 Minutes /STD Night (11PM to 06AM) do- VOICE do- VOICE do- N/A do- N/A All prepaid plans All prepaid plans All prepaid plans All prepaid plans 350 Min /STD Any- Net Unlimited /STD Voice All Prepaid plans N/A do- VOICE701 All Prepaid Plans All prepaid plans <end of group II> Group -III (Rate Cutter & Volume based SMS STVs ) : : NAME OF THE STV MRP IN RS VALIDITY IN DAYS APPLICABILITY FOR ACTIVATION THROUGH CTOPUP FORMAT FOR SENDING SMS TO APPLICABILITY FOR ACTIVATION THROUGH SMS 130 SMS Free /National Any Network 12 7 For current plans and Nesam Group of plans SMS12 For current plans and Nesam Group of plans 265 SMS Free /National Any Network 385 SMS Free /National Any Network 860 SMS Free /National Any Network a) /National Onnet SMS: 100 SMS per day FREE* b) /National Offnet SMS: 12p/SMS* do. SMS21...do do. SMS33...do do. SMS54...do do. SMS36...do.

34 Name of the STV MRP in Rs Vali dity in days Applicability for activation through CTOPUP Format for sending SMS to Applicability for activation through SMS /National SMS: 100 SMS per day FREE* /National SMS: 12p/SMS* 1650 SMS Free /National Any Network 3000 SMS Free /National Any Network do. SMS56...do do.. SMS83 do do.. SMS147 do.. *The SMS tariff is applicable upto 100 SMS/day/SIM only. All the SMS beyond 100 SMS/day/SIM will be charged Rs.0.50/SMS or SMS charges as per plan whichever is higher. SMS Combo Voucher ( thru CTOP-UP and SMS) FEATURE MRP IN RS UV OFFERED IN RS. FREE SMS USAGE VALIDITY IN DAYS SMS KEYWORD 50 SMS Free + Rs.5 UV* COMBO13 *UV-Usage Value 50 to 100 SMS per day- SMS charges as per plan. Beyond 100 SMS, 50p/SMS or SMS charge as per plan whichever is more is applicable. Both and National SMS Volume based STVs- effect from to STV feature Validity in days MRP in Rs. (incl. of S.Tax) SMS keyword to be sent to /National 400 SMS free to any network 7 days 19 SMS19 /National 1600 SMS free to any network 30 days 72 SMS72 Both the above two STVs are applicable while in Home LSA and National roaming. Both the above two STVs are applicable for all plans. <End of Group III> Group -IV GPRS STVs - currently withdrawn. (Unified DATA STVs introduced for the Data Users which are not grouped under this.) <End of Group IV>

35 Group V-ISD STVs : SL.NO. NAME OF THE STV MRP VALID ITY APPLICABILI TY FOR ACTIVATION THROUGH CTOPUP FORMAT FOR SENDING SMS TO A ISD rate for Canada, U.S.A*, Singapore, China Rs.1.49/Min & Rate per International SMS is Rs.3/ All Prepaid plans N/A B C D ISD rate for Bangladesh, Malaysia, Hong Kong, Thailand Rs.2.99/Min & Rate per International SMS is Rs.3 ISD rate for France, Germany, U.K*(except ISD code ,74,75,76,77,78,79,84,89 for U.K)., Rs.4.49/Min & Rate per International SMS is Rs.3/- ISD rate for Australia, Bahrain, Indonesia, Kuwait Rs.6.49/Min & Rate per International SMS is Rs.3/ do- N/A do- N/A do- N/A Note: *For USA and UK, only codes with charge Rs. 6 are allowed for ISD boosters End of Group-V> CONDITIONS FOR THE USE OF MULTIPLE STVs For STVs in Group-I General 1. The customer can use maximum of one STV from the group at a time. 2. Customer is not barred from using a second STV from the same group. However, if he uses a second STV from the same group, the new STV activated will override the existing STV in operation and the validity for the new STV is counted from the date of activation of the new STV. 3. Can use *124# to know the STV validity. For STV s in Group-II- unlimited / STD voice. 1. The customer can use maximum of one STV from the group at a time. 2. If he uses a second STV from the same group and if the validity of the earlier STV is higher, then the higher validity of the earlier STV will be maintained. 3. Can use *124# to know the STV validity. For STVs in Group III Rate Cutter & Volume based SMS STVs 1. The customer can use maximum of one STV from the group at a time. 2. Customer is not barred from using a second STV from the same group. However, if he uses a second STV from the same group, the new STV activated will override the existing STV in operation and the validity for the new STV is counted from the date of activation of the new STV 3. On expiry of STV validity, balance SMS if any will be nullified. 4. However, if customer uses any other SMS STV in the same group within the existing validity period.of the existing SMS STV Balance SMS will be carried forward 5. Customer Can use *124# to know the STV validity. Upto one hundred SMS per SIM per day, the SMS charges will be as per the plan/stv subscribed by the customer; and Beyond 100 SMS per SIM per day, the SMS charges will be as per the plan or 50 paise per SMS whichever is more. For the customers who have subscribed to any volume based SMS STVs(prepaid), upto 100 SMS per SIM per day will be free and beyond that the SMS charges will be as per the plan or 50 paise per SMS whichever is more.

36 Note: Group IV GPRS STVs are withdrawn currently For STVsin Group-V-ISD STVs. All 4 ISD STVs will work in parallel (also in parallel with existing STVs in other groups). (For example: If customers activate both STV41 and STV27 simultaneously, then they can enjoy both Rs.1.49/Min for Group A countries and Rs.2.99/Min for Group B countries and so on). Customer can use *124*2# to know the information about ISD STV & its validity Other General information I. All the Combo Vouchers are available only for the current plan customers. II. The following days are called Black out days (for the year 2014). i. e Not eligible for all concessional / free ---SMS / Voice facility on these days including using STV. a. New Year Day -- 1st January b. Holi c. Pre-Diwali Day d. Diwali e. New year Eve --31st December 2014 III. If Blackout days fall during the validity period of STV, then the validity period will not be extended for these days. IV. On net denotes BSNL network & Off net denotes others network. V. The UV means Usage Value and the usage value will be added in the main account of the customers.

37 Currently available TOP-Ups & its USAGE VALUES Denominations of TUs MRP(incl.of S.Tax) The usage value of Topups through CTopup / Paper voucher is as given below: USAGE VALUE (MRP % Service Tax- Processing fee*+ Bonus usage value) Denominations of TUs MRP(incl.of S.Tax) USAGE VALUE (MRP % Service Tax-Processing fee*+ Bonus usage value)

38 *Processing fee not exceeding ten percent of maximum retail price of top up voucher or three rupees, whichever is less, levied towards administrative cost for each top up voucher.

39 CUG Plan in Mobile Prepaid services Sl. No. Description Prepaid CUG Group I (size 3-25) Prepaid CUG Group II (size 26&Above ) 1 Plans eligible to form CUG 2 CUG validity All current and old plans Max. of 30/31days or till the end of the calendar month irrespective of day of CUG formation 3 Rent for the month (whole /part ) RS 80 RS 60 4 Voice call tariff within CUG(Within FREE(cug only for main account charging) FREE(cug only for main account charging) HPLMN only) 5 SMS within CUG As per plan As per plan 6 Tariff VOICE/SMS/ GPRS( outside As per plan As per plan CUG) anywhere 7 Roaming charges As per plan As per plan 8 Friends & Family As per plan As per plan 9 Recharge coupons/topup As per plan As per plan 10 STV Voice/GPRS/ SMS 11 Migration to any plan Allowed (CUG voice calls are also charged from Free minutes.) Allowed Activation procedure & other conditions: 1.Creation / Activation of CUG will be done at CSC through sancharsoft. Allowed (CUG voice calls are also charged from Free minutes.) Allowed 2. After obtaining request letter from the customer, they will either be added to the existing group or allowed to form a new group. 3. CUG validity shall be fixed as 30/31days (calendar month based) from the date of enrolment for the all the customers and the rent of Rs 80 or Rs60 will be deducted upfront only. If sufficient balance in customer s account is available, CUG will be provided.

40 4. The subscribers have to keep his main plan validity intact always with sufficient balance for CUG rent deduction. 5. If any of the group members is not having sufficient balance in his account, for advance rent for that month, system will wait for the next 3 consecutive days for at least the amount equal to the rental component. If deduction is not possible, the customer group id will be removed on 04 of the current month. Re-Admission of ex-cug Number (who is deleted due to rental failure) if the SMS request is originated from ex-cug Customer himself using the following syntax. READMIT<space>CUG_ID to On receipt of the SMS, validation will be done for the number and the CUG Group ID. If they are correct and if the customer is having sufficient balance, number will be readmitted into the CUG Group after deducting the rent for the CUG group for that month. SMS will be sent to the Customer regarding re-admission Your mobile number is readmitted in the CUG group with ID Number If the validation fails, then also a suitable SMS will be sent to the customer. 6.CUG group size shall be checked at the end of the month. Accordingly the rent will be deducted, on next day (i.e 1st day of subsequent month) 7. If a new customer joins the group, he will be charged upfront acc. to the size of the group he has joined. If there is any change in the group size from group1 to group2 because of his addition, the rent will be deducted for the new customer only as per the changed group size. The new group size CUG rent is applicable for rest of the subs in the group only from the next calendar month 8. Procedure for Deletion of a CUG member For deletion of a number from the CUG Group, the subscriber has to be initiated the SMS The syntax for this is DEL<space>CUG_ID to cug to be removed at the end of the current month for the requested subscriber. 9. Rent for CUG service will be calendar based irrespective of the enrolling date. 10. NO NEGATIVE balance is allowed for these CUG numbers. 11. If any member of the CUG is on ROAMING, the roaming charges will as per the plan and no free calls are allowed within CUG. Note: 1. All the customers in CUG groups will be intimated through SMS about the facility & monthly deduction of talk value so that sufficient balance of talk value is available for extension on monthly basis 2.Tamilnadu and Chennai Customers can join in the same CUG

41 GSM PCO Tariff 1.0 GSM PCO 1.1 Activation Voucher for GSM PCOs: Particular GSM PCO Activation Charges in Rs Service Tax & 10.3% in Rs Sale Price of SIM in Rs. 200 Talk Value in Rs. 50 Validity (in days) Tariff for GSM PCO Call Charges(Inclusive of S. Tax) GSM PCO GSM CCB PCO Pulse in sec. Rs. per minute Pulse in sec. Rs. per minute All Intra Circle All Inter Circle ISD calls (Charge per minute) Refer ISD Table NA SMS a) /National b) International c) Other value added SMS As per existing tariff(prepaid) 1.3 Recharge Vouchers for GSM PCO Sale Price(Incl. of ST & Cess) in Rs. Talk Value(incl. of ST & Cess) in Rs. Validity (Days) Return on Investment for PCO Operator % % % % % % % 1.4 Validity Vouchers for GSM PCOs : MRP / Card Value in Rs. Validity in days Discount Nil Nil Particular Sale Price* of GSM FWP Handset excluding SIM Amount Rs. 2100/- *Sale tax/vat as applicable on the sale price of Handset will be extra. 2.0 Other Terms and Conditions

42 Uniform Grace period of 15 days is allowed for all value of cards. No additional grace period is allowed. No outgoing call is allowed during the grace period. The unutilized balance amount in the previous card can be carried forward in case of renewal within the grace period, otherwise it shall lapse. The GSM PCO holder has to arrange for the Fixed Cellular Terminal (FCT) inclusive of bill printing mechanism or GSM Terminal at his own cost. SIM and Recharge vouchers will be sold from the BSNL Customer Care Centre and authorized dealer i.e. Franchisee/BA/DSA. The GSM PCOs can be allowed to any person as per the existing terms and conditions for Landline PCOs. No security deposit in the form of cash/bank guarantee etc. is required to be taken in the case of Prepaid GSM PCOs. No service charge is allowed for intra circle calls. However for inter circle calls, considering stiff competition; the charging of service charge is not mandatory. The GSM based PCO holder will be allowed to move anywhere within the Licensed Service area. However, roaming facility should be barred. It may be made mandatory for such PCO holder to ensure BSNL branding prominently at the site. In case, such PCOs are installed in mobile Vans, the Van must have BSNL branding on both sides and top of the Van.

43 Data Service in 3G Postpaid Initial SIM & Activation Charges for both Voice and Data plans under 3G postpaid services: Sl. No. Particulars Tariff 1 SIM & Activation 2 Starter pack with SIM in Rs. (Incl. of S. Tax ) Normal SIM USIM Usage Value with SIM in Rs Validity in days 7 7 Postpaid Data Plans for New customer interested in mainly data Customer has to register for a new connection, specify the post paid data plan required and pay 1. Cost of SIM 2. One month fixed monthly charges (FMC) of the plan chosen by him as advance 3. Refundable Security Deposit: for +STD - Rs 500 & for +STD+ ISD Rs Activation charges Rs 100 Customer will be allowed data usage as per the data plan. 5. If any existing data plan customer / any new customer prefers to have only data plan, he will be provided with a data plan chosen by him with basic default voice plan 99 and no FMC of the voice plan is levied and no freebies for the voice plan is given. But the freebies with respect to the chosen data plans are allowed 6. A postpaid data plan customer can take any voice plan also. FMC of voice plan will be added to the FMC of data plan Unified Postpaid Data Plans Fixed Monthly Charge in Rs. (Service Tax Extra) Total bundled free Usage in MB/GB(Any time) Data Charges after free usage in home and roaming including MTNL in Rs./10 KB GB GB GB GB GB MB GB 0.01 *The data usage charges for BSNL Stream after free usage will be Rs.0.25/MB

44 Base Voice Tariff for Data plans:- Particulars Postpaid Plan- 99 Call Charges Rs./Min Voice Call STD STD Video Call -Video calls 0.70 STD - Video calls 1.00 ISD in Rs./Min P2P SMS Rs./SMS 1.00 National 1.00 International 5.00 National Roaming Rs./Min Voice - Outgoing 1.00 Voice - STD Outgoing 1.00 Voice Call - Incoming 0.75 Video Call - Outgoing 1.50 Video Call - STD Outgoing 1.50 Video call - Incoming 1.00 /National SMS (Rs./SMS) 1.00 International SMS (Rs./SMS) 5.00 Data usage charges As per data plan All other charges not covered above Postpaid plan 99 A discount of 10% on FMC of all 3G postpaid data plan is offered to Government Employees/ Retired Govenment Employee (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount can not be clubbed with any other special discount/concession. Customer who wants static IP address under BSNL 3G post-paid plans, can be provided with one static IP Rs. 250/- per month. BSNL allows usage of any voice plan combined with any 3G Data plans for Postpaid customers All 3G Data plans are allowed for all voice plans in postpaid services Hence all customers in postpaid voice plan can take any 3G postpaid data plan available, on the same number, The call per SMS and other charges (except data charges) will be as per the voice plan. FMC of data plan will be added to the FMC of voice plan Similarly a postpaid data plan customer can take any voice plan on the same number and the freebies of both data plan and voice plan will be available to the customer. FMC of voice plan will be added to the FMC of data plan If any existing data plan customer / any new customer prefers to have only data plan, he will be provided with a data plan chosen by him with basic default voice plan 99 and no FMC of the voice plan is levied and no freebies for the voice plan is given. But the freebies with respect to the chosen data plans are allowed. Existing Post paid customers in post paid plans/post paid data plans: Customer has to give a request in writing for change of plan required. Customer has to pay the advance payment as per the chosen plan.

45 Data plans in 3G - Prepaid services Initial SIM & Activation Charges for both Voice and Data plans under 3G prepaid service: Sl. No. Particulars Tariff 1 SIM & Activation Normal SIM USIM 2 Starter pack with SIM in Rs. (Incl. of S. Tax ) Usage Value with SIM in Rs Validity in days Migration charges from 2G to 3G and vice versa in Rs. Nil Nil New Data Plan Voucher PV 94 and its details: SIM Particulars MRP of Plan Voucher (incl. of S. Tax) Main Account Validity Free Data Usage Validity of Freebies Applicability Base Voice Tariff Plan Details Rs.20 (Normal SIM); Rs.59 (USIM) Rs. 94 One Year. Further Extension of Validity, through same plan voucher. 500 MB 30 days from the date of activation For 2G & 3G data plan activation and validity extension (for Data Card purchased from BSNL or from outside market/bundling partner). As per prepaid General Plan The above free data usage is allowed at the time of activation/extension. Henceforth, Plan activation to prepaid data plan with the sale of BSNL data card (including reverse bundling) and also for the purchase of Data Card from outside market will be through PV 94 only. Henceforth, all the customers who enrolled through PV 51 & PV 102 with SUK 10 have to use PV94 only for extending their data plan validity. All other terms and conditions including the applicability of Uniform Data STVs will remain same.

46 Reverse Bundling (Purchase of DATA Cards through The Data card vendor under Bundling scheme): The Data card vendor will issue SIM to the customer at the time of purchase of DATA Card. The customer has to submit the CAF to the nearest CSC/Franchisee with the SIM for activation. DATA Plan will be activated through revised Plan Voucher of RS.94/- thru CTOP. The customer will be given 1GB Free data usage with 30 days validity from the date of creation and the Main Account validity will be set 365 days from the date of 1st call.*123#. Offer valid upto Prepaid data plan vouchers Particulars MRP of Data Plan Voucher (inc. of S.Tax) Free Data Usage Main Account Validity Availability Applicability Base Voice Tariff plan DPV DPV-2299 DPV-1251 Rs.3,299 Rs.2,299 Rs.1,251 30GB for 12 months 18GB for 12 months 9GB for 12 months One year. Further extension of validity, through same plan voucher Through C- Top-Up For data plans with and without sale of BSNL Data Card or any of the BSNL bundled Data Card Prepaid Per Minute Plan Since the Plan is independent of these Data Plan vouchers, after the validity the customer can use any one of the above Data Plan Voucher for activation through C-Top-Up and then the Free Data usage pertaining to the chosen DPV will be given to the customer. All the DPVs will be configured in CTOPUP only. During the validity, customers are allowed to use Data STVs which are currently on offer. For the purpose of extending the validity, customer can choose any one of the above Data Plan Voucher only and Un-utilized Free Data Usage - if any, will be carried forward in the case of recharge during the validity period. However, Un-utilized Free Data Usage if any, will be nullified beyond validity. These three new data Plan Vouchers can be directly applied under unified plan for activation, after making first call. Migration from other plans to these three new Data plans is permitted w.e.f Migration from these three data plans to other plans is not allowed. The customer profile in the new unified Data STVs will be 3G with no speed restriction.

47 Unified Data - Special Tariff Vouchers. Activation through SMS as well as through CTOUP Voucher (Thru CTOP-UP only) MRP of Data STV in Rs. (incl. of Serv. Tax) Total bundled free Usage in MB /GB Validity (in days including the day of activation) Data Charges after free usage SMS keyword to be sent to MB 3 2p/10KB DATA MB 7 2p/10KB DATA35 3 G D a t a C o m b o MB 15 2p/10KB DATA MB 21 2p/10KB DATA GB 30 2p/10KB DATA GB 30 2p/10KB DATA GB 30 2p/10KB DATA MB 90 2p/10KB DATA GB 60 2p/10KB DATA GB 30 2p/10KB DATA MB 90 2p/10KB DATA GB 60 2p/10KB DATA1949 Feature 5 GB Free data + Rs.150 UV* 2.25GB Free data +Rs.50 UV* 1GB Free data + Rs.50 UV* *UV-Usage Value MRP in Rs Usage Value offered in Rs. Free data Usage in GB Validity in days 1.To know the 3G DATA Usage from same number : Send SMS DATA3G to [Toll free] 2.To know the 3G DATA Usage from any number: Send SMS DATA3G<space><Mobilenumber> to [Chargeable].

48 3G DATA Facilities to Prepaid customers: Existing prepaid customers can avail 3G services wherever 3G services are available. To enjoy the 3G facilities, wherever 3G services are available, the customer should have 3G enabled handset. The customer has to choose Automatic / Dual mode in Network setting in his handset. This will enable him to view the 2G / 3G Network symbol. Any new or existing prepaid customer can activate data by using any one of the data STVs - thro C-Top-up as well as through SMS). The tariff beyond the free usage limit specified for each Data STVs 2p/10KB uniformly. During the above said process, the basic voice tariff plan in prepaid continues to remain the same. INTERNET + MOBILE TV STVs Data STV-82 Bundled with Mobile TV Pack from M/s Exnxt Software Pvt Ltd introduced. Data STV Bundled with Mobile TV Pack from M/s Exnxt Software Pvt Ltd, introduced in Tamilnadu Circle, with effect from The tariff detail is given below: A. Data STV: MRP Rs.82/- (Incl of S.Tax) B. Freebies Offered: Sl No. Particulars Details a) Free Data Download 500 MB b) Free No. of TV Channels All Channels provided by M/s Exnxt c) STV Activated on Any Prepaid Plan Voucher d) Validity of Freebies 15 days from the Date of Activation 2. The STV Should be activated through the USSD Menu in the CTop-Up SIM of CSR/Retailer/Franchisee. The Procedure is as follows- 1. Dial *222*MPIN# (MPIN is secret Code of CTop-Up SIM) 2. Press 6 (VAS) 3. Press 2 (STV) 4. Choose the Option for this Free Channels Pack of M/s Exnxt Software Pvt Ltd. 5. Enter the Mobile Number for which the STV has to be activated. 6. Rs.81/- will be deducted from the CTop-Up SIM and customer will get 1GB data and All Mobile TV channels Provided by M/s Exnxt Software Pvt Ltd. Rs.81/- has to be collected from the Customer. The List of Channels will be uploaded. 3. The validity period is 15 days from the date of activation. SN Channel Name Category 1 Yuva TV Political News 2 Sristi 35 MM Devotional 3 Shagun TV Matrimonial 4 Satya TV Devotional 5 Raj News Kannada Regional News 6 Prime News News 7 Pragya Hindi Spiritual 8 Peace Of Mind TV Spiritual 9 Onkar Only Truth Regional Bengali 10 NE Bangla Regional Bengali

49 11 Ne Hi Fi TV Regional 12 Ne TV Regional 13 Divya Devotional 14 Focus TV English Entertainment 15 Hamar Tv Regional 16 HY TV Regional 17 Kashish News Regional News 18 Mahua Khabar Regional News 19 Mahua News Regional News 20 Mahua Regional 21 CNN English 22 9X JALWA Music 23 9X JHAKAAS Music 24 9XM Music 25 9XM TASHAN Music 26 MANGALMAY Devotional 27 NEWS 24 News 28 E 24 News 29 DARSHAN-24 Devotional 30 NEWS EXPRESS News 31 BBC WORLD News 32 DD LOKSABHA News 33 DD NATIONAL GEC 34 DD NEWS News 35 DD PUNJABI Regional Entertainment 36 DD URDU Regional Entertainment 37 GET PUNJABI Regional Entertainment 38 AAJ TAK News HEADLINES 39 TODAY News 40 DELHI AAJ TAK News 41 TEZ AAJTAK News 42 NDTV-24X7 News NDTV-GOOD 43 TIMES Lifestyle 44 NDTV-INDIA News 45 NDTV-PROFIT News 46 OTV Regional Entertainment 47 OTV PARATHANA Devotional 48 OTV TARANG Devotional 49 RAJ PARIWAAR Regional Entertainment 50 RAJ NEWS TELUGU News 51 RAJ NEWS MALYALAM News 52 RAJ MUSIC TELUGU Music 53 RAJ MUSIC MALYALAM Music 54 SAHARA FILMY Movies 55 SAHARA ONE Entertainment 56 SRISTI TV Devotional 57 TAAZA TV News 58 ET NOW News 59 TIMES NOW News 60 ZOOM Entertainment CARTOON 61 NETWORK Kids Entertainment 62 POGO Kids Entertainment 63 FOOD FOOD Cooking 64 Disha TV Devotional 65 Care India Wellness 66 India News UP News 67 India News Bihar News 68 India News Haryana News 69 NewsX News 70 India News News India News 71 Rajasthan News 72 India News MP News 73 BIG Magic Entertainment 74 BIG Thrill Entertainment 75 Mad Tv Entertainment 76 Scream Tv Movies 77 Joke Tv Humor 78 Cocktail Tv Cooking 79 Pretty Tv F&Lifestyle 80 Travel Tv Travel Fitness Tv Fitness 82 How To Tv Entertainment 83 Short Movie Tv Movies 84 Cooking Tv Cooking 85 Gong Tv Cartoons 86 People Tv Entertainment 87 Gaming Tv Gaming 88 Street Tv Music & Dance 89 Cartoons Tv Cartoons 90 ZeBest Tv Entertainment 91 Dance Tv Music & Dance 92 Islam Tv Devotional 93 Xtrem Sport Tv Sports 94 Red Line Tv Sports 95 Riders Match Tv Sports 96 Fight Tv Action 97 DJ Tv Music & Dance

50 98 Chica Tv Lifestyle Glamor 99 Beauty Tv Lifestyle Glamor 100 Bikini Tv Lifestyle Glamor 101 Tropical TV Lifestyle Glamor 102 Lingerie Lifestyle Glamor 103 Japanese Idols Lifestyle Glamor 104 Sizzling Beauties Lifestyle Glamor Data STV Bundled with Mobile TV Pack from M/s Apalya Technologies Pvt Ltd introduced in Tamilnadu Circle - Data STV Bundled with Mobile TV Pack from M/s Apalya Technologies Pvt Ltd, introduced in Tamilnadu Circle, with effect from The tariff detail is given below: A. Data STV: MRP Rs.166/- (Incl of S.Tax) B. Freebies Offered: Sl No. Particulars Details a) Free Data Download 1GB b) Free No. of TV Channels 50+ Channels provided by M/s Apalya c) STV Activated on Any Prepaid Plan Voucher d) Validity of Freebies 30 days from the Date of Activation 1. The STV Should be activated through the USSD Menu in the C-Top-Up SIM of CSR/Retailer/Franchisee. The Procedure is as followsa. Dial *222*MPIN# (MPIN is secret Code of C-Top-Up SIM) b. Press 6 (VAS) c. Press 2 (STV) d. Choose the Option for this 50+ Channels Pack of M/s Apalya Technologies Pvt Ltd. e. Enter the Mobile Number for which the STV has to be activated. f. Rs.166/- will be deducted from the C-Top-Up SIM and customer will get 1GB data and 50+ free Mobile TV channels. 2. Rs.166/- has to be collected from the Customer. The List of Channels will be uploaded. 3. The validity period is 30 days from the date of activation. Sl No. 1 M/s Apalya - Mobile TV Channels Bundled with STV Cateogry Aajtak 2 NDTV India 3 CNN 4 Times Now News 5 NDTV Profit 6 NDTV24X7 Channels Name 7 Headlines Today 8 News9 9 Star Vijay 10 Sun TV 11 Raj TV 12 Jaya TV 13 Regional Jaya Max 14 Entertainment Vasanth TV 15 Makkal TV 16 Raj Digital Plus 17 ETV Telugu 18 Gemini TV 19 Maa TV Regional 20 Vissa TV Entertainment 21 Asianet 22 Surya TV 23 Kairali TV 24 Regional Jaihind TV 25 Entertainment Jeevan TV 26 Suvarna TV Regional 27 ETV Kannada Entertainment 28 Udaya TV 29 ETV2 30 Gemini News 31 TV9 Telugu 32 TV1 33 Manorama News Regional News 34 Sun News 35 Jaya Plus 36 Raj News 37 Udaya News 38 TV9 Kannada 39 Star Plus HD 40 Colors Entertainment 41 Sony TV 42 Zoom 43 Gemini Music 44 MUSIC Maa Music 45 Sun Music

51 46 Raj Musix 47 Udaya Music 48 Raj Musix Kannada 49 Kiran TV 50 Tarang Music 51 J-Movies Movies 52 Udaya Movies 53 KIDS Cartoon Network Data STV-291 Bundling Mobile TV Channels Pack with M/s P.K.Online Ventures Pvt Ltd, implemented in Tamilnadu Circle- with effect from The tariff detail is given below: A. Data STV: MRP Rs.291/- (Incl of S.Tax) B. Freebies Offered: Sl No. Particulars Details a) Free Data Download 2GB b) Free No. of TV Channels 30 c) STV Activated on Any Prepaid Plan Voucher d) Validity of Freebies 30 days from the Date of Activation 1. The STV should be activated through the USSD Menu in the CTop-Up SIM of CSR/Retailer/Franchisee. The Procedure is as followsa. Dial *222*MPIN# (MPIN is secret Code of CTop-Up SIM) b. Press 6 (VAS) c. Press 2 (STV) d. Choose the Option for this 30 Channels Pack of M/s P.K.Online Ventures Pvt Ltd e. Enter the Mobile Number for which the STV has to be activated. f. Rs.291/-- will be deducted from the CTop-Up SIM and customer will get 2GB data and 30 free Mobile TV channels. Rs.291/- has to be collected from the Customer. The List of Channels will be uploaded. 2. The validity period is 30 days from the date of activation. M/s PK Online Mobile TV Channels Bundled with STV Sl. No Channel Genre Language Cartoon 1 Network Kids English/Hindi 2 Cinecurry Hot Movie Hindi 3 Cinecurry Tam Movie Tamil 4 Colors G.E Hindi 5 ETV 2 News Telugu 6 ETV Kannada G.E Kannada 7 History Infotainmen English/Hindi 8 MTV Music Hindi 9 Pogo Kids English/Hindi 10 Raj Digital Plu G.E Tamil 11 Raj Musix Music Tamil 12 Raj News News Tamil 13 Raj Tv G.E Tamil Sharanam 14 Ayyapa Devotional Devotional 15 Sony MIX Music Hindi 16 Sony TV G.E Hindi 17 South Masala G.E South 18 Superstar Rajin Movie Tamil 19 Ten Action Sports English/Hindi 20 Ten Cricket Sports English/Hindi 21 Ten Sports Sports English/Hindi 22 Zee Cafe Music English 23 Zee Cinema Movie Hindi 24 Zee ETC Music Hindi 25 Zee Kannada G.E Kannada Zee Khana 26 Khazana Lifestyle Hindi 27 Zee News News Hindi 28 Zee Studio Movie English 29 Zee Telugu G.E Telugu 30 Zee TV G.E Hindi

52 CDMA & WIMAX CDMA Mobile Service BSNL brings to its esteemed customers CDMA Mobile Service, with excellent coverage and voice quality. When you take BSNL CDMA Mobile Connection, you get voice, SMS, 1X data, EVDO data, STD, ISD etc services. Some of the features of CDMA mobile service are: Clarity of Call Strong Network coverage Reach us Anytime Anywhere UMS / Voice Mail SMS (Short Messaging Service) CDMA Prepaid Tariff: Prepaid Base Tariff Plan Plan Names in Kenan Fx Circle Plan CDMA RUIM CDMA CDMA Sl Prepaid Prepaid Prepaid Particulars/services No. General General Plan Recovered BSNL JOY -TN plan option I 900 Option I IFWT Start up kit (RUIM & Activation),Inclusive of all taxes Rs.40/- Rs.40/- Rs.40/- Rs.85/- 2 Sale price of IFWT -- Rs VAT (5%) VAT(5%) -- 3 Total cost of Plan Rs.40/- Rs.985/- Rs.565/- Rs.85/ Min. Rs.100/- (On- Net/Off- Net) Rs.100/month 100 Free calls/sms/data transfer, if + for 5 months SMS&50MB any (included in one time NIL Rs.100/month for Data(for charges) for 8 months calls 30days from for Onnet the date of activation) 5 SIM/Account Validity 180 days 180 days 6 Tariff Validity (initial/promotional/base 180 days 180 days 7 HAPPY HOURS NIL BSNL during 8PM 10 ps./min. 8 Pulse rate 60 sec sec 9 Call charges Rs./min On net Ps./ 2Sec Off net Ps./Sec a) On net/off net On net/off net Mobile/Fixed 0.45/ Ps./ 2Sec / 1

53 b) STD Ps./Sec On net Ps./ 2Sec Off net Ps./Sec On net/off net On net/off net Mobile/Fixed 0.45/ /0.60 c) ISD Refer ISD Tariff table d) SMS National International On net/off net On net/off net Charges outgoing 0.50/ /0.60 while STD outgoing 0.70/ / Roaming- National in Incoming ( Rs./Min) ( 0.60 /0.60/ SMS(/STD/ISD) ( 0.60 /0.60/ 5.00 ) 5.00 ) 11 Recharge /other condition, if any a. Validity can be extended for 180 days with Plan Voucher of Rs.20/- b. Talk value can be increased through Flexi Top Up vouchers ( C-Top Up) PV Rs.41/- for Plan extension for 180 days. Freebies secs., 15MB Data(to be utilized during 1st month) NB : Use Plan vouchers for plan continuation after 6 months, All CDMA prepaid plans can be changed to JOY plan by using 41 Recharge. Plan voucher 20 can be activated by dialling just *789*2000# For conversion: Postpaid to Prepaid service Only willing customers with CDMA postpaid plan may be converted into CDMA prepaid plan of their choice. No outstanding amount in the postpaid account. The customer shall apply in a new CAF for prepaid connection along with a written request on plain paper to close his postpaid connection and allotting his postpaid number to prepaid connection. The customers should approach the nearest CSC The customer shall retain the existing IFWT/FWT and the existing number to be allotted as prepaid number. IFWT/FWT shall be continued to be owned and maintained by BSNL. Postpaid number shall be closed and account processing shall be started. The SUK Price of Rs. 40 is taken from customer and number is created in base plan. No freebies are given The security deposit shall remain with BSNL as IFWT/FWT to be owned and maintained by BSNL. Upon conversion of number to prepaid, the customer may be suitably informed about the conversion Replacement RUIM SIM (i) In case the defect in RUIM is beyond the control of the customer, the new RUIM is to be provided free of cost from BSNL, CSC (ii) In case defect or loss of RUIM is due to customer negligence, Rs.20 is to be recovered for the replacement of the RUIM. Lifetime plans will not be offered to new customers but the existing customers will Continue in the Lifetime plan with the Minimum Top up for Rs.200 every six months. Friends and Family plan in CDMA Services: In Friends and Family plan, the customer can talk to

54 5 F&F number at lower tariff than the normal tariff with some monthly subscription charges with the following terms and conditions:- Sl.No Particulars Tariff in Rs. 1 Activation Charges for this facility in Rs. 20 Addition/Alteration in F&F Number (in Rs. per 2 10 number) 3 Monthly subscription charges in Rs Call charges in Rs./Min To 3 F&F BSNL number 0.20 To 2 F&F BSNL STD number All other charges, terms and conditions As per General plan Special Tariff Voucher under CDMA data service MRP of SL no S(Incl. of Applicability Usage Validity S.Tax)TV 1 Rs.50 IFWT/NIC 1GB free data usage 30 days 2 Rs.150 IFWT/NIC 3.5 GB free data usage 90 days 3 Rs.85 RUIM/IFWT/EV Reduced data 90 days DO/NIC 4 Rs.390 IFWT Unlimited data usage 30 days The free data usage offered with the above STVs will also be allowed while in National Roaming. Mode of extension of validity in different plan of CDMA Prepaid service: Plan Type Validity Mode Life Time Plan Normal Plan Max mode Add mode (max. validity 2 years Max mode: In the event of any recharge, the existing remaining days of validity or validity available with new recharge whichever is more will prevail in the validity account Conditions If validity of new recharge voucher is more than balance validity days. If the validity of new recharge voucher is less than the balance validity days Effective validity The validity of new recharge will be effective from the date of recharge The existing balance validity days will continue

55 Conversion of Account Balance to Validity Addition of 180 days validity for deduction of Rs.20 from account balance The procedure to be followed for the conversion is as under:- Customer has to dial *789*2000# (Amount in paise) The above facility will not be applicable to lifetime plans. Tariffs for Unified Messaging Service(UMS)/Voice Mail Services(VMS) S. No Particulars Voic facility 1 Monthly Access Charges in Rs. Voic + Fax mail + service Nil Rs Per minute charges for accessing UMS on short Code from CDMA phone 3 Pulse rate in second 60 Sec 60 Sec 4 5 A. From within home UMS Zone B. From outside home UMS Zone Rs. 0.30/Min Rs. 0.30/Min Normal call rate from visited LSA to home UMS Zone as pre tariff plan selected Resale of recovered IFWT (with inbuilt battery) will be offered at a reduced sale price of Rs.500 (sales tax extra)

56 CDMA TOPUPS & ITS USAGE VALUE MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs

57 MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs

58 MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs

59 SPECIAL TARIF VOUCHERS IN CDMA SERVICES Voice STVs for Prepaid CDMA Name of the STV MRP in Rs. Validity STD STD days one paise per sec days 1ps/sec 1.2ps/sec 1ps/sec 10ps/min days days ps/2sec days 1ps/2sec 1ps/sec 1ps/2sec 1ps/sec Unlimited / STD 21 1 day Free 0.45 Free days Free 0.45 Free days Free 0.45 Free 0.45 Azadi days Free STD Azadi days Free 0.45 Free days Azadi days Free SMS STVs Particulars MRP in Rs. Validity SMS charges to all Network SMS Pack days Rs.0.12/SMS Data STVs Particulars MRP in Rs. Validity Addl. Usage charge 1.5 GB EVDO Data days 2.5 GB EVDO Data days 6 GB EVDO Data days Unlimited EVDO Data 55 1 day Unlimited EVDO Data days Unlimited EVDO Data days Unlimited EVDO Data days Peak Hours 10ps./100 Kb Off Peak Hours 5ps. / 100Kb EVDO STVs can be activated through SMS & CDMA Prepaid WEB. For SMS activation Send STV(space)Amount to for Eg. To activate 200 STV. Send STV 200 to Data STVs for Wireless Land Phones(IFWT) & 144Kbps Datacards(NIC) MRP in Rs. Particulars Validity 50 1 GB Free Usage 30 days GB Free Usage 90 days 85 Data Cutter -Data 20Ps/MB 90 days 390 Unlimited 144kbps 30 days

60 General Gramin 75 ONE INDIA Economy Special Special plus Super Premium Sulabh Plan 600 Plan 1200 Plan 2160 Plan 1000 Plan 1800 CDMA WLL POSTPAID TARIFF DETAILS Now the Porting Charges for Postpaid & Prepaid customers porting into BSNL CDMA Network is waived off. A. Tariff applicable for New Customer: a) Now All Plans available under 2G Postpaid mobile services are available for CDMA/WLL customers. b) The above tariff is applicable subject to technical feasibility.(except few MSCs) c) All the CDMA customers will be provided 1X data service which shall be 5paise/100KB or unlimited 1X data usage for additional Rs.250/Month, if opted d) The CDMA activation charges of Rs.100 in case of RUIM and Rs.900 in case of IFWT, (if provided by BSNL) will apply. Note: Existing customer have option to switch over to any of the 2G postpaid GSM Plans. To see the plans Click here >>> Now avail Voice SMS facility with following tariff: Sl. No. Particulars Charges i. Sending/Forwarding Voice SMS ii. Retrieval of Voice SMS Rs.0.75/Min for, STD and National Roaming calls. Rs.0.60/Min while in Home LSA and National Roaming. Note: If customer A sends a voice SMS to customer B, the customer A shall be charged as if he has made a voice call to customer B as per applicable voice tariff plan. Vanity Number under Postpaid and Prepaid CDMA Services: Vanity Number Price in Rs. Level Level Level Note: Normal tariff for SIM/Activation, Security Deposit (postpaid connection) etc will be charged extra on actual basis. B. Tariff applicable for existing customers/non Feasible areas: Sl. No. Plan Name Applicability Urban Rural Both Both Both Both Both Both Both Rural Urban Urban Rural Urban A. Registration Charges * B. Security Deposits ** in Rs STD STD+ISD C. Advance payments D. Installation Chaqrges

61 Sl. No. General Gramin 75 ONE INDIA Economy Special Special plus Super Premium Sulabh Plan 600 Plan 1200 Plan 2160 Plan 1000 Plan 1800 less than 500 lines lines and above E. Billing period/ cycle F. Lump-sum fixed charges (Non refundable G. Vaildity (in months) H. Monthly Fixed charges in Rs. a) Residential Subscribers Plan Name Exch system capacity upto NA between 1000 and between and NA lines and above 180 NA I. Free calls allowance(in MCU/month) J. Unit Call Charges in Rs. First 300 MCU > 300 MCU

62 Pulse in sec. in all Plans General Gramin 75 ONE INDIA Economy Special Special plus Super Premium Sulabh Plan 600 Plan 1200 Plan 2160 Plan 1000 Plan 1800 K. Call Charges (pulse in seconds) i) Call and Intra upto 50 kms Sl.No. Plan Name Fixed to Fixed/WLL (less than 10 digit number) (Own & Other) Fixed to Cellular/CDMA (10 digit number) Own Fixed to Cellular/CDMA (10 digit number) Other ii) Intra Circle more than 50kms Fixed to Fixed/WLL (less than 10 digit number) (Own & Other) Fixed to Cellular/CDMA (10 digit number) Own Fixed to Cellular/CDMA (10 digit number) Other iii)inter Circle Fixed to Fixed/WLL (less than 10 digit number) (Own & Other) Fixed to Cellular/CDMA (10 digit number) (Own & Other) L. ISD Charges Click Here M. Rebates/Discounts Nil Nil N. O. Interest on Deposits if any Adjustment advance of N/A N/A N/A N/A P. Refunds SD SD Q. Any other charges N/A N/A

63 General Gramin 75 ONE INDIA Economy Special Special plus Super Premium Sulabh Plan 600 Plan 1200 Plan 2160 Plan 1000 Plan 1800 R. Call to ISP(Pulse s in seconds) Pulse in sec.in all Plans excep t One India Peak Off-Peak Peak hours period 0730 to 2230 Off peak hours period 2230 to 0730 S. T.Financial implications per month (in Rs.) after considering service tax Minutes Urban Rural Both Both Both Both Both Both Both Rural Urban Urban Rural Urba n T. Optional service charges CLIP (per month) Itemised Bill (per month) SMS (per message sent) Change number Cheque dishonour per occasion Reconnection / Reactivation charge SIM Unlocking Call waiting/forwarding/holding Free Free NA NA NA Nil NA As per existing rates Both means Rural and Urban both NA means Not Applicable/Available. Service tax as applicable extra Note: The above Financial Implication has been worked out on minute s basis with following assumptions as under: 1.1 Call Traffic on Landline assumed as under: (% in minutes) LL/WLL*** Cell LL Cell/WLL*** 47.00% 13.00% 0.00% 18.00% Intra Circle 7.00% 4.00% Inter Circle 6.00% 2.00% 0.00% 3.00%

64 For calculating financial implication service 12.36% has been considered For calculating bill amount, ISD charges have not been considered The Unit (MCU) rate and free calls has been considered as per Plan selected by the customer. Under Annual/Biennial Plan, Financial implication has been calculated after considering the Lump-sum charges divided by validity of plan. Rural definition as per existing DOT policy will continue. Unit call charges for Trunk calls will remain unchanged but for PCO including /STD/ISD PCO & VPT, separate order has been issued. Service charges for Trunk calls will remain unchanged. There is a separate tariff for NCR region. The fixed monthly charges etc for senior citizen and commercial subscriber will be same as applicable to residential subscribers. The outgoing calls from Sulabh connection are Rs. 1.20/Pulse and through Rs.1.00/pulse. With effect from , fixed monthly charges will not be increased in all such cases where exchange system capacity is going beyond lines irrespective of rural and urban areas. Replacement of handset when damaged shall be on payment of cost of handset prevailing at the time of replacement. In all cases replacement of battery and other consumable will rest with customer. * Only in cases where the connection is not available across the counter and the customer has to be kept in waiting list. ** The security deposit can be increased in case of higher usage or default in payments, as in case of a wired line connection. # The average rate per min. has been calculated based on the unit rate for calls upto 300 MCU. CDMA MOBILE--- GSM 2G Post paid Tariff Applicable FWT INTERNET USAGE CHARGES WITH SPEED OF 144 Kbpsh All the CDMA customers will be provided 1X data service which shall be 30paise/minutes or unlimited 1X data usage for additional Rs.250/Month, if opted New Pariwar Plan ( RUIM Based Postpaid CDMA CUG Plan ) Items a) RUIM + Activation Charge Rs.100/- per connection b) Security Deposit ( + STD) c) Fixed Monthly Charges d) Freebies offered per month on Master >>Voice Call >>SMS Tariff Rs.500 for Master Account Level Rs.499 for Master Account Level for 3 connections. FMC for Add on Del Rs.150 per Del Account Level Rs.450 (+ STD) Any Net Rs.100 ( + National) e) Call charges within CUG Free in same Circle f) Other charges As per GSM Postpaid Plan 225 * One bill will be generated for all the connections within the group. * Same tariff will be applicable across all the group members. * Customer can reduce his no. of connections. However at any point of time the connections within the group shall not be less than two. Also there will be no change in the Fixed Monthly Charges of Rs.499.

65 CDMA DATA Plans (Prepaid) SL No. Particulars NIC EVDO 1 Sales price of data card in Rs.(Incl. of all Taxes) Rs.1099 Rs Speed Kbps Mbps 3 Activation charges in Rs. Free Free 4 Initial Usage Value in Rs Validity in days Data Usage Charges in Rs./ 100Kb a) Peak Hour (7.00 AM to PM) b) Off peak Hour (11.00 PM to 7 AM) SUK price in case customer brings his own data card in Rs. ## ## - When the customer brings his own data card, SUK price is charged but no free usage is allowed and following plans may be given Kenan Fx - Sub own EVDO & Sub own NIC. Prepaid STVs (Flexi Recharge or SMS) for EVDO Base Plan -EVDO General Plan MRP in Rs. Particulars Validity EVDO GB EVDO Data 30 days GB EVDO Data 30 days GB EVDO Data 30 days 55 Unlimited EVDO Data 1 day 251 Unlimited EVDO Data 7 days 440 Unlimited EVDO Data 15 days 825 Unlimited EVDO Data 30 days 85 Data Cutter - Data 20Ps/MB 90 EVDO STVs can be activated through SMS & CDMA Prepaid WEB. For SMS activation Send STV <space> Amount to for Eg. To activate 200 STV. Send STV 200 to Data STVs for Wireless Land Phones(IFWT) & 144Kbps Datacards(NIC) MRP in Rs. Particulars Validity 50 1 GB Free Usage GB Free Usage Data Cutter - Data 20Ps/MB Unlimited 144kbps 30 Base Tariff / Additional Usage Charges : 10Ps/100KB ( Only 5Ps/100KB during 11PM to 7 AM) NB : If an EVDO STV is activated within the validity period of another STV. The balance usage if any will be carried forward

66 Prepaid EVDO Limited Data Plans (Monthly Subscription based Plan) MRP in Rs MB EVDO Data 30 days GB EVDO Data 30 days GB EVDO Data 30 days 750 Unlimited EVDO Data 30 days Visit Self-care Portal Particulars Validity Addl. Usage charge Peak Hours 10ps./100 Kb Off Peak Hours 5ps. / 100Kb Self-care portal helps you to check the status of number, usage details, do plan conversion, activate STVs from your current account balance and add alternate SMS notification and more. CDMA Data Plan (Postpaid) Postpaid CDMA Data Cards SL No. Particulars NIC EVDO 1 Sale price of Data Card in Rs. (Incl. of all tax) Rs.1099 Rs Speed 144 Kbps 3.1 Mbps 3 Activation Charge Rs. 250 Rs Charges applicable for rental a Fixed monthly charge for card Rs.150 Rs.200 b Security deposit (refundable) Rs.1000 Rs.1000 SL No. Fixed Monthly charge in Rs. Monthly Tariff Plan charges Monthly Free Usage in GB Applicability 1 Rs GB EVDO 2 Rs GB EVDO 3 Rs GB EVDO 4 Rs GB EVDO 5 Rs.750 Unlimited EVDO 6 Rs.250 Unlimited w/o roaming NIC Note: Note:10% discount on FMC & usage for serving /retired BSNL Employees.

67 CDMA Data Usage through SMS From BSNL Mobile: Initiate SMS to with the message - AMT <space> MDN number (Either FWT or RUIM MDN) From other operator Mobile: Initiate SMS to with the message - AMT <space> MDN number (Either FWT or RUIM MDN) Examples: Type AMT <space> (SMS to either or ) AMT <space> (SMS to either or ) WiMAX Service Plans & Tariff details WiMAX is a unique technology being deployed by BSNL for the first time in India. This technology provides fixed as well as fully mobile high speed broadband connectivity along with roaming feature. It provides users a thrilling Internet browsing experience. Connecting to WiMAX : BSNL offers large variety of Customer Premises Equipments (CPE) including Outdoor, Indoor and USB dongles from which customers can choose as per their application requirements. Indoor: Best suited for Home/Office users. Can be used in moving vehicle also Outdoor: Suitable for remote and rural areas. Can be used upto 15 Km distance (Line of sight) from BTS site. Why should you choose BSNL WiMAX? Internet browsing at lightning speed Data Download/Upload at very high speed upto 7Mbps Superior Performance World s latest wireless broadband technology Very low cost and low starting tariff Wide range of User friendly plans WiMAX Services: High speed broadband connectivity upto 7Mbps Leased Lines VPN Services Web based Video Conferencing

68 A. Initial Charges at the time of application: Particulars Indoor - CPE Outdoor- CPE CPE Charges for outright purchase Rs. 1500/- * Rs 1500/- * Security Deposit Rs.1000/- Rs.1000/- *Service Tax and other Govt. levies etc. extra CPE charges and WiMAX BB Account Creation Charges will be collected in advance through Demand Note through the local commercial system at the time of application for Prepaid WiMAX BB connection. In case of customer having his/her own CPE, only WiMAX BB Account Creation Charges will be collected in advance through Demand Note through the local commercial system at the time of application for Prepaid WiMAX BB connection. Tariff for Postpaid WiMAX Services Particulars Limited Plans Tariff in Rs. Unlimited Home Plans Unlimited Business Plans Tariff in Rs. WI 220 WI 350 WI 750 HOWI 750 BUWI UL 1999 BUWI UL 3500 BUWI UL 7000 Bandwidth (wherever technically feasible) 512 Kbps to 2Mbps 512 Kbps 1 Mbps 2 Mbps Applicability All Users All Users All Users Home only All Users All Users All Users Single/Multi Users (SU/MU) Activation/Installation charges in Rs. Fixed Monthly Charges (FMC) for service in Rs. Discounted Annual Payment Option in Rs.(11 months FMC) FMC for Indoor & Outdoor CPE by BSNL in Rs. FMC for USB Dongle provided by BSNL in Rs. Free usage per month SU SU SU SU MU MU MU NIL NIL NIL NIL NIL NIL NIL MB 1.0 GB 4.0 GB Unlimited Unlimited Unlimited Unlimited Additional usage charges beyond free limit & upto 5 GB (Rs./MB) Not Applicable Not Applicable Not Applicable Not Applicable

69 Additional usage charges beyond free limit & beyond 5 GB (Rs./MB) Not Applicable Not Applicable Not Applicable Not Applicable Free IDs/Space (Per E- mail ID) 1/5 MB 1/5 MB 1/5 MB 2/5 MB 4/5 MB 2/5 MB 2/5 MB Static IP Address (On Request) Not Available Not Available Not Available Not Available One One One Security Deposit Minimum Hire Period One month FMC One Month Note: The above rates are exclusive of Service Tax, which will be charged as per prevailing rates. New Postpaid WiMAX Plans (Upfront Payment of FMC) S. No. Particulars HOWI 750-A WiMAX Home User Plans HOWI 750-B WiMAX Business User Plans BUWI UL 1999-A BUWI UL 3500-A BUWI UL 7000-A 1 2 Fixed Monthly Charges (FMC) Free Data Usage per month Rs.750 Rs.750 Rs.1999 Rs.3500 Rs.7000 Unlimited Unlimited Unlimited Unlimited Unlimited 3 No. of months upfront FMC payment 12 Months 24 Months 12 Months 6 Months 6 Months 4 Upfront payment of FMC for the period mentioned in (3) above Rs.7500 Rs Rs Rs Rs Discount on Sale Price of CPE / Dongle in case of Upfront Payment ii) Indoor CPE iii) Outdoor CPE 36% Free 30% Free Free Free Free SPECIAL DISCOUNT SCHEME [in postpaid Wireless Broadband Services (WiMAX)] 10 % Special discount scheme on Rental & Usage for the serving / retired Govt. / PSU employees 20 % Special discount scheme on Rental & Usage for visually impaired persons.

70 Tariff of VPNoWiMAX for General as well as Enterprise Customers: Particulars VPNoWiMAX B 256 VPNoWiMAX B 512 VPNoWiMAX B 1 Mbps VPNoWiMAX B 2 Mbps Up and Down BW 256 Kbps 512 Kbps 1 Mbps 2 Mbps Fixed Monthly charges in Rs. Annual Payment charges in Rs. Fixed Static IP charges per annum in Rs. ( if required) Usage Unlimited Unlimited Unlimited Unlimited Provision of free Fixed IP Committed data rate NO NO NO NO Purely on best effort basis Terms and conditions: The VPNoWiMAX for General customers will be treated as an Add On service. Customer should opt for a minimum of Rs.750/- plan. However, customers may opt for higher Business WiMAX Plans also. The customer will be able to access either VPN or internet at a time. All charges are exclusive of Service Tax. Minimum hiring period for VPNoWiMAX One year Roaming charges: - The usage charges specified for home LSA will also be applicable while in roaming.

71 Value added services of BSNL BSNL LIVE & HELLO TV BSNL Apps BSNL Tunes BSNL Music Service Entertainment Devotional Cell Service Management My forte nexgtv Mobile TV Mobile Radio Dial a TV 3G Portal Live Sharing Video SMS Dial a Video Voice Chat Jokes Trivia Filmy Dunia Shayari Comics Live Arti Religion & Devotional Sports Games Sports News & updates on SMS News & Updates Job Health Phone Backup Remote Access to PC VVoBB Service Bharat Berry Finance Share & Stocks Life Style Humshakal Love Marriage & Relationship Cookery Literary Customers can log on to our web: tamilnadu.bsnl.co.in for further details BSNL Live: a WAP Portal which offers one stop shop for all your information, fun and communication. Visit BSNL Live from your mobile and experience the thrill. Mobile TV: 3G TV is a simple 3G based application that allows you to watch over 50 Television channels on your BSNL 3G Mobile handset on 3G network.

72 BSNL Tunes: Now Greet your caller with a song of your choice. No more 'Tring Tring'. Play greatest hits from Bollywood, Hollywood, Instrumental, Regional songs etc. You can set one common tune for all or customize a tune for specific callers and much more. Express your heart through BSNL Tunes: Choose a song of your choice and set as BSNL Tune of your Mobile. The charges applicable are in two parts. One is Service Subscription charge and another is Song Rental. Subscription charges will be for a specific period i.e. 30 days or as specified for tariff packages. Song rental will be applicable for every song of selection/change and for a specific period i.e. 30 days or as specified for tariff packages. Activation procedures and Tariff for BSNL Tunes: Activation of BSNL Tunes can be done by any of the following ways:- SMS Interactive Voice Response System (IVRS) Mobile Search Song of the Day Copy command Web site. The activation procedure and its tariff details: Description Charges SMS charge in Rs. SMS format Number to which SMS to be sent Activation through SMS Mode: Subscription Rs.30 /30 days 2 / SMS <BT>space<ACT> Activation Song Activation Rs.12 /30 days 2 / SMS <BT>space<SONG CODE> M-searchvoice Rs.12 /30 days Toll Free <song name or movie name> Activation through Dial Mode: Dial Rs.2 /minute Dial and act on voice prompt Subscription Dial Re.1 /minute Dial and act on voice prompt and Song For Mobile Rental are Search applicable. Song of the Day Dial Mode: Dial Free Dial and act on voice prompt Easy Copy: Press * (star) and then 9 Free Web based activation: Log on to To set the ring back tune of your caller (BSNL Numbers) as your BSNL Tune Choose your BSNL tunes through our web site To change the song customer has to send SMS <BT>space<Song Code> to (Change of song will attract song rental for the song selected) To Deactivate the BSNL Tune Service Dial and select option. BSNL Name Tune: You can set your Name as Caller Tune and thanks your caller personally. For this, send SMS NT<space><name> e.g.: NT VIJAY to (VIJAY is the name). The tariff is as applicable for BSNL Tunes. BSNL TUNES INTRODUCED IN CDMA: Activation & De-Activation Procedure & Tariff Activation modes: The BSNL CDMA customers of Tamil Nadu can get their BSNL TUNES Services activated, as of now, through two different Modes, that is (a) by Dialling and (b) Dialling to the Call Centre

73 (a) Activation procedure - by dialling 56700: Dial Browse through the different categories of songs & get the required BSNL TUNES song activated. (This is an IVRS based Activation Procedure and the IVRS Browsing time will be Rs.2/Minute) (b) Contact the Call Centre and get activated: Get activated by dialling to the Call Centre (1503). De-activation modes: The BSNL CDMA customers of Tamil Nadu can get their BSNL TUNES Services de-activated, as of now, through two different Modes, that is (a) by dialing and (b) dialing to the Call Centre (a) De-activation procedure - by dialling 56700: Dial Goto Manage option to de-activate. (This is an IVRS based Activation Procedure and the IVRS Browsing time will be Rs.2/Minute) (b) Contact the nearest CSC and get De-activated: Get De-activated by dialling to the Call Centre (1503). Renewal Three day s in advance to the date of Renewal, Pre-renewal message will be sent to the customer along with deactivation method. If the customer does not de-activate prior to the renewal, it will be automatically renewed and the monthly Subscription & Song Charges will be collected. Tariff: (Monthly Subscription Charge Rs.30) + (Per song Charge Rs.12 per month) (Rs.2/- per minute for the IVRS based Activation & De-activation) WATCH TV CHANNELS, VIDEOS ON THE MOVE: BSNL Live' is a WAP Portal which offers one stop shop for all Customer Information, Entertainment, and Communication related requirements. Through BSNL Live' you can watch LIVE TV (Hello TV) and movies on your mobile, download exciting Videos clips games, songs and personalize your mobile phone with wallpapers and ringtones of your choice. To access BSNLLive visit WAP site http: //bsnllive.net from your mobile phone and experience the thrill. You can also ask for the settings by sending <make> space <model> of your handset to by SMS e.g. <Nokia> space <N79> to After you send the SMS you will in response get several settings on your handset viz. bsnllive', bsnlstream' etc. Once you get all the settings, you will have to save them. Out of these several settings the one pertaining to BSNL Live (will appear as 'bsnl live') should be saved as default. In some handsets the word 'Bookmark' is used instead of default. Thereafter whenever you want to access BSNL Live you will have to click on your Web browser in your mobile; the 'BSNL Live' bookmark will be visible to you and clicking on it will lead you to the Welcome page. Hello TV: Hello TV is a Live TV service which offers more than 50 channels on your mobile. This service is available for both 2g and 3g users with compatible handsets. With hello TV you can now watch Live TV on your mobile anywhere anytime. Movies: Movies will be streamed on demand i.e. the content will be played in real time on your mobile from BSNL Live' directly without first getting stored. Videos: Video clips of 3-5 minutes (approx.) on an average are available on demand. You can choose videos and download from the available huge library of content at BSNL Live'. The categories of content varies from astrology, recipes/ cookery, entertainment, cricket to beauty tips/ clips, comics/ animation, Movies and Movie trailers, Music, Multimedia games and wallpapers, and other different tones/tunes. In addition to above more and more categories of video clips will be added to suit every taste and choice. Music - Full track song download: You can download full track audio songs (mp3) of your choice through BSNL Live'.

74 Games: Various Categories of Games viz. Regular (Simple & premium) and multiplayer branded games are available. You will be able to see only games which are compatible with your handsets. Thus you need not to worry about compatibility of games. At the time of download you will be required to pay charges of games. Access to above services is recommended for 3G Subscribers for better experience but other content viz. Wallpapers, Themes, Screen savers, Ring-tones etc. can be used / downloaded by all the GSM subscribers. YOUR MOBILE IS NOW MOBILE TV Now watch over 60 TV channels on your BSNL Mobile. You can watch your favourite programs on your mobile on the move. Follow the steps given below:- Step: 1 Step: 2 Step: 3 Step: 4 Step: 5 Step: 6 To download BSNL Mobile TV, send SMS. MYTV to (2G customers) MY3GTV TO (3G customers) you will receive a message in your inbox. Click on the same and download the application. Get it stored in phone memory. In the main menu, click on the application and open it to see the TV channels logos. Choose the channel you want to watch and click on its icon. You will see the subscription packages available currently. Choose the option that suits you. You will receive a confirmation that your registration has been successful. Now click on the channel and enjoy Mobile-TV. Note: Data Download charges applicable as per plan. You can unsubscribe from this service by sending the following SMS. UNSUBMYTV to (2G Customers) UNSUB3GMYTV to (3G customers) UNIFIED MESSAGING ON BSNL MOBILE Voice Mail Service (VMS), FAX Message, , to Speech (ETS) are the services you can get under UMS. 1. Voic Using this feature, the voice mail can be send/received to/by other subscribers having this facility. The incoming voice message from the mailbox can be accessed as per following procedure: Conditional divert can be given for the voice calls to the voic box no. i.e Whenever a voic is received in voic box, the subscriber will receive an SMS on his/her cell phone. In order to retrieve messages from the voic box, dial from your mobile phone. Press * to skip the introduction part. The message can be retrieved by following the voice menus thereafter. The voice mailbox can be accessed on landline also as per below mentioned procedure: In order to retrieve messages from your voic box by using landline phone, dial (which is the common access no.) followed by '#', then your own mobile no. and '#'. The system will prompt you for your password. The default password is Enter your password and follow the voice menus thereafter.

75 2. FAX-Message This feature will enable the subscriber to send/receive fax message. The fax can be sent/received to/by the subscriber either through BSNL UMN account or using fax machine. The below mentioned procedure is to be adopted while sending or receiving the fax message on fax machine: 1. In order to deposit a FAX message, dial from a FAX machine followed by a '#' and the mobile no. of the person who is the intended recipient of the FAX. A part of the voice menu says " to add a FAX, press 3".Press 3 on your FAX machine and after the system prompts you to, press "START" on your FAX machine. 2. In order to retrieve a FAX message from your voic box, dial from a FAX machine. Then press '#' followed by your own mobile no. and '#'. The system prompts you for your password. Enter your password. The system tells you that you have so many new messages out of which so many are Voice/FAX/ messages. When you play a FAX message, first, system will announce the sender s phone number and the time when the sender had deposited that Fax Message. Then the system will announce many option like to backup, to keep or to delete etc, You simply bypass these request by pressing '#', then the system prompts you to press " START " on your FAX machine. 3. /SMS/FAX/Voice Message. This feature will enable the subscriber to send/receive /SMS/Fax/Voice messages. The subscriber has to get BSNL UMN account for this feature. The below mentioned procedure is to be adopted for sending/receiving the Dial 1403 from WAP MS to connect to internet-login to the site (based on your location go to appropriate website i.e. in north south east and in west ) 2. Logon to your BSNL UMN/S/E/W Account (using your mobile no. as the user login and1234 as the password which is a default password). To receive From WAP cell phone go to inbox then to and the view details choose body. To send For sending , SMS, FAX and Voice Messages from your UMN/S/E/W account, use the E- mail, SMS, FAX and Voice options as provide d under the Compose Menu. 3. For retrieving: i. Voice messages To Listen/Deposit to your voice messages, the machine must have the multimedia capability. The different kinds of messages e.g. voice messages, FAX messages etc will be listed under the subject heading as soon as you logon to your account. Click on the voice message and the system will play it directly (if your machine supports the 'sbc' format). If your machine doesn t support the 'sbc' format, first convert the message into the 'wav' format using the icon provided on the right hand side. Then system will prompt you to save that attachment to your hard disk. After saving, click on the wav file and the system will play it. ii. FAX Messages: The FAX message comes as an attachment in the TIFF format. Open the FAX message using an imaging program as for example the IMAGING on the Windows -NT. The first page will just give you the summary of the FAX message i.e. the total no. of pages in the FAX message, the no. from which the FAX message was sent etc. Then you can download the actual FAX message. 4. to Speech (ETS): This feature will enable the subscriber to receive the on the mobile phone.in order to listen messages from your voice mailbox, dial the No: from your mobile phone. Press * to skip the introduction part. The system prompt will say ' to listen message Press Option '4', thereafter, follow the voice menus. The attachments along with cannot be listened from your voice mail box.

76 General Terms used in mobile services Security Deposit: Security deposit is required for /STD/ISD facility of new connections. It is non-interest bearing & refundable upon surrender subject to clearance of all dues. No security deposit is required for /STD facility from the following categories. BSNL employees Existing BSNL subscribers upon request with conditions Employees of Central/State Government and Central PSUs Bank employees who give ECS mandate from their own bank Central/ State Government & Central PSU's Corporate Customers taking minimum 5 connections in corporate name. LSA: Licensed Service Area is the area within which Mobile Services are provided by Service provider (i.e. BSNL) under the license issued by competent authority. Tamilnadu Circle includes all revenue districts excluding Chennai, Kancheepuram and Tiruvallur districts and including Pondicerry Union Territory. For mobile services are concerned, Tamilnadu Circle and Chennai Telephones Area (Chennai, Kanchipuram & Tiruvallur) are considered as single LSA. Roaming: You can carry your mobile connection beyond your home LSA and use. In such cases, it is said to be that you are on roaming. Roaming service activation is absolutely free. While on roaming outgoing/ incoming call charges are applicable as per tariff plan. Voice/Video Call Charges: : made to numbers within the LSA STD: made beyond the LSA ISD: International calls The calls charges are applicable as per tariff plan & pulse rate. This will be normally for per minute or per second or specific duration. Data Download: 2G customers can download Data through GPRS i.e. Mobile Internet facility. 3G customers can down load data in their mobile or using data cards through 3G Data service at a very high speed. The tariff for data downloads is applicable as per the data plan of you. SMS: Short Message Service is available to send text containing 160 Characters. The spaces between words will be also counted as characters. This may be from a Mobile phone to another mobile phone or one to many or PC to Mobile/Mobiles. /National/International SMS can be sent. The charges are applicable as per tariff plan chosen by you. MMS: Multi-media Messaging Service, through which, you can send and receive messages containing text, audio or video or combination of any or all. The mobile handset shall be combatable for MMS applications. Night Calling: made between p.m. and a.m. The call charges will depend on the plan chosen by you. Friends & Family: This facility allows you to make Free calls or at reduced call charges to the selected mobile/fixed telephone numbers. The tariff is applicable as per the plan. : It means, own network i.e. BSNL network. : It means other network of Private Operators i.e. other than BSNL. Plan Voucher: To extend the validity and for migration of plans.

77 Top-up Vouchers: Top-up vouchers are used to extend the usage value. Special Tariff Voucher: It is nothing but to cut your rates of parent plan C-Top-up: Channel top-up is nothing but electronic recharge/top-up facility. Recharge or Top-up can be done through C-top-up for the specified values as preferred by you. Freebies: Freebies are the concessional tariff, free calls/sms/data downloads offered permanently or for limited/specific period or to specific numbers. Validity: SIM Validity It is normally for 7 Days. Within this period you shall activate your connection by using PV. Plan validity The specified period of validity of the Plan chosen by you. Life time validity of plan - Life Time Validity means the License Period of the Operator. The License Period for Cellular Services of BSNL is 20 years w. e. f However, the License is understood to be renewable further on its expiry. (Note: To continue the lifetime plan the recharge conditions specified along with the plan should be fulfilled). Grace Period(s) Grace Period: It is the period within which Recharge or Top-up shall be done by Customer with PV/RC/Top-up as per the requirement of the plan. Grace Period 1 (GP-1): 15 days from the expiry of the validity of the plan. Grace Period II (GP-1I): Additional 165 days from the expiry of the Grace Period (GP-I) of the plan. Note: A. During the grace period, no O/G calls will be allowed except emergency (toll free) & IVR calls. However I/C shall be free during Grace Period I. B. The unutilized balance amount of the previous card can be carried forward in case of renewal within the Grace Period-I, otherwise it shall lapse. C. The SIM number can be re-activated within additional period of 165 days even beyond the grace period of 15 days (GP-I) as per the parent plan. However, in such cases, the account. balance will lapse. D. Free talk value on initiating the SIM is given to all subscribers. BLACKOUT DAYS: As per Telecom Regulatory Authority of India (TRAI) directives, 5 days in a year shall be declared as blackout days. BSNL has declared the following 5 days as black out days. No concessional tariff on voice calls or SMS will be available on those days only. The normal tariff as per plan will be applicable on those days. Blackout days for the Calendar Year 2014 are given below:- 1. New Year Holi Pre-Diwali Diwali New Years Eve (31st December 2014)

78 Country ISD CODES AND TARIFF AS ON Country code Area code Charges in BSNL N/W (Rs. /Min) Charges in MTNL N/W (Rs. /Min) AFGHANISTAN 93 All AFRICAN REPUBLIC 236 all ALASKA 1907 all ALBANIA 355 All ALGERIA 213 all ALGERIA MOBILE ORASCOM 213 7, ALGERIA MOBILE WATANIYA ANDORRA 376 All ANGOLA 244 All ANGUILLA 1264 All ANTARCTICA (Aus territory) ANTIGUA & BARBUDA 672 All All ARGENTINA 54 All ARMENIA 374 All ARUBA 297 All ASCENSION 247 All AUSTRALIA 61 All AUSTRIA Remarks Not allowed for ISD GROUP A - Booster Not allowed for ISD GROUP A - Booster Not allowed for ISD GROUP A - Booster ALLOWED FOR ISD GROUP D - BOOSTER AUSTRIA AUSTRIA , AZERBAIJAN 994 All BAHAMAS 1242 all BAHARIN 973 all Not allowed for ISD GROUP A - Booster ALLOWED FOR ISD GROUP D - BOOSTER

79 BANGLADESH 880 all BARBADOS 1246 all BELARUS 375 All BELGIUM 32 All BELGIUM BELIZE 501 All BENIN 229 All BERMEUDA 1441 all BHUTAN 975 all BOLIVIA 591 all BOSNIA & HERZEGO 387 all BOTSWANA 267 all BRAZIL 55 all BRUNEI 673 all BULGARIA 359 all BURKINA FASO 226 All BURUNDI 257 All KAMPUCHEA (CAMBODIA) 855 All CAMEROON 237 All CANARY ISLAND 34 All CAPEVERDE 238 all CAYMAN ISLAND 1345 all CHAD CHAD MBOILE MILLICOM CHILE FIXED CHILE FIXED 56 2, CHINA 86 All COLOMBIA 57 All COMOROS 269 All CONGO 242 All COOK ISLANDS 682 All COSTA RICA 506 All CROATIA 385 All CUBA 53 All CYPRUS 357 All CZECHO 420 All ALLOWED FOR ISD GROUP B - BOOSTER Not allowed for ISD GROUP A - Booster Not allowed for ISD GROUP A - Booster Not allowed for ISD GROUP A - Booster ALLOWED FOR ISD GROUP A - BOOSTER

80 DEM. REP. CONGO 243 All DENMARK 45 All Diego Garcia 246 All DJIBOUTI 253 All DOMANICCAN REPUBLIC 1809 All DOMINICA 1767 All EAST TIMOR 670 All ECUADOR 593 All EGYPT 20 All EL SALVADOR 503 All EQUATORIAL GUINEA 240 All ERITREA 291 All ESTONIA 372 All ETHIOPIA 251 All FALKLAND ISLANDS 500 All FAROE ISLAND 298 All FIJI REPUBLIC 679 All FINLAND 358 All FRANCE 33 All FRENCH GUIANA 594 All FRENCH POLYNESIA 689 All GABON REPUBLIC 241 All GAMBIA 220 All GEORGIA 995 All GERMANY 49 All GHANA 233 All GIBRALTOR 350 All GREECE 30 All GREENLAND 299 All GRENADA 1473 All GUADELOPE 590 All GUAM 1671 All GUATEMALA 502 All GUINEA BISSAU 245 All GUINEA REPUBLIC 224 All Not allowed for ISD GROUP A - Booster Not allowed for ISD GROUP A - Booster ALLOWED FOR ISD GROUP C - BOOSTER ALLOWED FOR ISD GROUP C - BOOSTER Not allowed for ISD GROUP A - Booster Not allowed for ISD GROUP A - Booster

81 GUYANA REPUBLIC 592 All HAITI 509 All HAWAII 1808 All HONDURAS 504 All HONGKONG 852 All HUNGARY 36 All ICELAND 354 All INDONESIA 62 All Inmar-GRPs 870 All IRAN 98 All IRAQ 964 All IRELAND 353 All ISRAEL 972 All ITALY 39 All IVORY COAST (COTE D' IVORIE) 225 All JAMAICA 1876 All JAPAN 81 All JORDAN 962 All KAZAKISTAN 731 All KAZAKISTAN 732 All KAZAKISTAN 7300 All KHAZAKISTAN 7 701, 702, 705, 71, 72, 73, 75, 76, KENYA 254 All KIRGHISTAN 996 All KIRIBATI 686 All KUWAIT 965 All LAOS 856 All LATVIA FIXED LATVIA MOBILE 371 2, 68, LEBANON 961 All LESOTHO 266 All LIBERIA 231 All LIBYA 218 All LIECHTENSTEIN 423 All Not allowed for ISD GROUP A - Booster ALLOWED FOR ISD GROUP B - BOOSTER ALLOWED FOR ISD GROUP D - BOOSTER Not allowed for ISD GROUP A - Booster ALLOWED FOR ISD GROUP D - BOOSTER

82 LITHUANIA 370 All LUXUMBURG 352 All MACAO 853 All MACEDONIA 389 All MADAGASCAR 261 All MADERIA ISLAND 351 All MALAWI 265 All MALDIVES 960 All MALAYSIA 60 All MALI 223 All MALTA 356 All MANGOLIA 976 All MARIANA ISLAND 1670 All MARSHALL ISLANDS FIXED 692 All MARTINIQUE 596 All MAURITANIA 222 All MAURITIUS 230 All MAYOTTE , MEXICO 52 All MICRONESIA 691 All MOLDOVA 373 All MONACO 377 All MONTENEGRO 382 All MONTSERRAT 1664 All MOROCCO 212 All MOZAMBIQUE 258 All MYANMAR 95 All NAMIBIA 264 All NAURU 674 All NEPAL 977 All NETHERLANDS 31 All NETHERLANDS ANTHILLES 599 All NEW CALEDONIA 687 All NEW ZEALAND 64 All NICARAGUA 505 All NIGER 227 All NIGERIA 234 All NIUE ISLAND 683 All NORTH KOREA 850 All NORWAY 47 All OMAN ALLOWED FOR ISD GROUP B - BOOSTER Not allowed for ISD GROUP A - Booster Not allowed for ISD GROUP A - Booster

83 OMAN to PAKISTAN 92 All PALAU 680 All PALESTINE 970 All PANAMA 507 All PAPUA NEW GUINEA 675 All PARAGUAY 595 All PERU 51 All PHILIPPINES 63 All POLAND 48 All PORTUGAL 351 All PUERTO RICO 1787 All QATAR 974 All REUNION REUNION REUNION RODRIGUE 230 All ROMANIA 40 All RUSSIA OTHER Area code 98 and 99 newly added Not allowed for ISD GROUP A - Booster RUSSIA MOBILE 7 33, 57, 90 to 99, 700, RWANDA 250 All SOMOA AMERICAN 1684 all SAN MARINO 378 All SAO TOME AND PRICIPE 239 All SAUDI ARABIA 966 All Senegal 221 All SENEGAL 381 All SEYCHELLES 248 All SIERRALEONE 232 All SINGAPORE 65 All SLOVAK 421 All SLOVENIA 386 All Solomon Islands 677 All SOLOMON ISLANDS 252 All SOUTH AFRICA 27 All SOUTH KOREA 82 All south SUDAN 211 All SPAIN 34 All Not allowed for ISD GROUP A - Booster ALLOWED FOR ISD GROUP A - BOOSTER

84 SRILANKA 94 All ST. HELENA 290 All ST. KITTS/NAVIS ISLAND 1869 All ST. LUCIA 1758 All St. Pierre & Miquelon 508 All ST. VINCENT & THE GRENADIAN 1784 All SUDAN 249 All SURINAM 597 All SWAZILAND 268 All SWEDEN 46 All SWITZERLAND SWITZERLAND SWITZERLAND 41 76,77,78,79, Not allowed for ISD GROUP A - Booster Not allowed for ISD GROUP A - Booster Not allowed for ISD GROUP A - Booster SWITZERLAND SYRIA 963 All TAIWAN 886 All TAJIKISTAN 992 All TANZANIA FIXED 255 All THAILAND 66 All TOGOLESE 228 All TOKELAU 690 All TONGA 676 All TRINIDAD & TOBAGO 1868 All TUNISIA 216 All TURKEY 90 All TURKMENISTAN 993 All TURKS & CAICOS ISLANDS 1649 All TUVALU 688 All UAE 971 All UGANDA 256 All UK UK alied ALLOWED FOR ISD GROUP B - BOOSTER Not allowed for ISD GROUP A - Booster Not allowed for ISD GROUP A - Booster ALLOWED FOR ISD GROUP C - BOOSTER Not allowed for ISD GROUP C - Booster

85 UK to 79 and Not allowed for ISD GROUP C - Booster UK UKRAINE UKRAINE ,92,94,63, UKRAINE ,66,91,95, URUGUAY 598 All USA & CANADA UZBEKISTAN 998 All VANAUTU 678 All VENEZUELA 58 All VIETNAM 84 All VIRGIN ISLAND (BRI) 1284 All VIRGIN ISLAND (USA) 1340 All WALLIS & FUTUNA 681 All WESTERN SAMOA 685 All YEMEN 967 All ZAMBIA 260 All ZAMBIA ,96, ZIMBABWE 263 All Rest of the World Not allowed for ISD GROUP C- Booster ALLOWED FOR ISD GROUP A - BOOSTER Not allowed for ISD GROUP A - Booster Not allowed for ISD GROUP A - Booster

86 ப ரத சஞ ச ர ந கம ல ம ட ட ட (A Government of Enterprise) Telecom Consumers Charter of BSNL A. About Us Bharat Sanchar Nigam Ltd was formed on 1st October, It is having Pan India presence except Delhi and Mumbai and is an integrated Telecommunications Company. It has installed large Quality Telecom Network in the country. The Company is working on improving it, expanding the network and introducing new telecom services. The company has experienced manpower with vast experience in Planning, Installation, commissioning and Maintenance of Switching & Transmission Networks; it has an in house world class ISO 9000 certified Telecom Training Institute. B. Services We Provide BSNL serves its customers as a one stop solution to all telecommunication needs with possibly the largest bouquet of Telecom Services, Wire line, CDMA Mobile, GSM Mobile, Internet, Broadband, Carrier Service, MPLS VPN, VSAT, VoIP services, IN Services etc. The company offers wide ranging & most transparent tariff schemes designed to suite every customer. The services being offered in India barring the cities of Delhi and Mumbai Wire line Telephone New Telephone Connection Shift and Transfer of Telephone Phone Plus Service WLL Mobile CLI Based Internet Services Broadband (DataOne) # Prepaid Broadband # VAS over Broadband o a.hungama portal o b.games on Demand o c.topper Education o # IPTV Service

87 C. The quality of Service Benchmarks BSNL is committed to provide state of the art uninterrupted Telecom services to the customers and compy with the quality benchmarks as prescribed by TRAI or set forth by itself from time to time. a) Quality of Service benchmarks as admissible to consumers for Basic Services (Wire line) The following benchmarks are prescribed: Serial Number Service Parameter Time limit for service request or redressal of complaint i) Provision of Telephone All cases within seven days(subject to technical feasibility ii) Fault Repair All cases within three days for urban areas and all the cases within five days for rural/hilly areas(subject to technical feasibility iii) Shift of Telephone Within three days iv) Closures Within seven days v) vi) Percentage of Billing Complaints resolved within four weeks Time taken for refund of deposits after closure 100 % Within sixty days after closure b) Quality of service benchmarks as admissible to consumers for mobile services. The following benchmarks are prescribed: Serial Monthly Basis Service Parameter Resolution of billing/charging complaints Period of applying account./waiver/adjustment to customer's Accessibility of call centre/customer care %age of calls answered by the operators (Voice to Voice) Time Limit for service request or redressal of complaint/trai Benchmark 100 % within 4 weeks 100 % within 1 week >=95 % >=90 %

88 5 6 %age requests for Termination/Closure of service complied Time taken for refund of Deposit after closures 100 % within days 100 % within 60 days c) The benchmarks as admissible to consumers for broadband service is as below Serial i) Service Parameter Service Provisioning / Activation Time Monthly Basis Time Limit for service request or redressal of complaint All cases within fifteen days (subject to technical feasibility) ii) Fault Repair/Restoration Within three days iii) Billing Performance a) Percentage of Billing Complaints resolved b) Time taken for refund of deposits after closure a)all billing complaints to be resolved within four weeks. b)all cases if refund of deposits to be made within sixty days after closure d) & e) Capability Developed and being performed to meet the Benchmarks BSNL strives to provide uninterrupted telecom services to the valuable customers & has a well structured and multilayered Public Grievances Redressal Mechanism. We do have an extensive grass root level Fault Restoration System (FRS) to book the complaints and ensure prompt rectification of any fault. Consumer has only to call Number 198 for booking and no delay restoration of fault. Consumers can use following toll free Consumer Care Numbers for booking their complaints at our Complaint Centres (Call Centres) set up for Basic Telephone Services, Mobile Services, Broadband and other Data Services. For Basic Services including Broadband Services: 1500 or (Toll Free Number) For CDMA & WiMAX Services: 1502 or (Toll Free Number) For GSM Mobile Services: 1503 or (Toll Free Number) For Broadband and Internet Services: 1504 or (Toll Free Number) For Blackberry Services: 1505 or

89 For MPLS and other Data Services: (Toll Free Number) Aforesaid toll free Consumer Care Numbers are also used as General Information Numbers for providing general information to the consumers. Consequent upon the replacement of 2007 Regulations ( Regulations 3 of 2007) by TRAI s new Regulations called the Telecom Consumers Complaint Redressal Regulations, 2012, BSNL has now replaced the three tier Complaint Redressal Mechanism by two tier system by doing away with Nodal Officer. Under these Regulations, every complaint at Complaint Centre (Call Centre) shall be registered by giving Unique Docket Number, which will remain in the system for at least three months. Every Complaint Centre (Call Centre) shall (a) At the time of registering of complaint.. (1) Communicate, through SMS, to the consumer the docket number, date and time of registration of the complaint and the time within which the complaint is likely to be resolved; and (2) Update the system with date and time of registration of the complaint, docket number, the telephone number of the consumer and the time indicated to the consumer for resolution of the complaint; (b) On completion of action on a complaint (i) Communicate to the consumer, through SMS, of Redressal of the complaint along with action taken on the complaint; and (ii) Update the system with details of action taken. (c) Interactive Voice Response System (IVRS), if installed on a Consumer Care Number is operated in the following manners: (i) the first level of the IVRS provides for language selection; (ii) the second level of the IVRS provides for options relating to the broad categories of complaints and service requests; (iii) the third level of the IVRS provides for a sub-menu under complaints and service requests, separately; The sub-menu in the third level also contains option enabling the consumer to speak to a consumer care agent. Grievances/Complaints can also be booked on (for Circle Office) or (for SSA Office). This special TOLL FREE SERVICE has been introduced by BSNL for booking Public Grievances. Time limit for Redressal of Complaints or addressing service requests of consumers by Complaint Centres (Call Centres): BSNL shall ensure redressal of complaints and service requests in accordance with the time frame as specified under the Quality of Service regulations issued by the Authority. Where a time limit has not been specified under the Quality of Service regulations issued by the Authority, the complaints and the service requests shall be addressed within a time period not exceeding three days. Appeal to Appellate Authority: If the consumer is not satisfied with the redressal of his complaint by the Complaint Centre or, if his complaint remains unaddressed or no intimation of redressal of his complaint is received within the period specified, such consumer may prefer an appeal to the Appellate Authority through or FAX or post on in person within a period of 30 days after expiry of time limit specified for redressal of grievance. Appellate Authority may entertain an appeal even after expiry of said period of 30 days but before three months after expiry of time limit specified for redressal of grievance. Two member Advisory Committee comprised of one member from Consumer Organization registered with the Authority and other member from BSNL has been set up in each Service Area separately to offer an advice on all such appeals preferred to the Appellate Authority.

90 Contact Detail of Appellate Authority of BSNL Tamilnadu Circle: Name and designation: Ms. R. RADHA, General Manager (NWO CFA) Address: O/o CGM, BSNL, Tamilnadu Circle, No.16, Greams Road, Chennai-6 Telephone: Fax: Telephone Adalats: In addition to the above, subscribers whose grievances remained unsettled are invited to make petitions for Redressal of their grievances in Telephone Adalats. SSA (Secondary Switching Area) Level Telephone Adalats are being conducted on bimonthly periodicity and Circle level Telephone Adalats are being conducted once in three months. Customers are asked to give their grievances in writing with all supporting documents within stipulated period to District Complaint Officer (DCO). The concerned office to which the case relates examines the case received by DCO and settles the case. A speaking order settling the case is communicated to the customers. For unsettled cases, a date is fixed for holding the Telephone Adalat. The customers are invited to attend the Telephone Adalat. The Adalat is presided over by General Manager of the area. The concerned officers of the Department are also called to be present in the Adalat. The full details of the case are presented to the presiding officer. The order of the presiding officer is communicated in the Adalat after hearing the arguments from both the parties. Appellate Jurisdiction of Telephone Adalats: Circle level Adalats headed by CGMs can consider the cases of the appeals against the decisions of the Adalats chaired by SSA Heads. Adalats headed by SSA Heads can consider cases of excess billing which have been rejected by them as administrative heads of SSAs. How we Monitor and Evaluate: BSNL has established Web based Complaint Monitoring System to enable the consumers to monitor the status of their complaints. Customers can log in to and click on the hyper link BSNL Customer Care Portal for this purpose. BSNL also continues to make available such information to the telephone bills and also publishes once in six months in the newspapers in the manner prescribed as above Any change in the address of the web based complaint monitoring system shall also be intimated to the consumers in the same manner as above.

91 More efforts have been taken to update the information contained in the e-book. Discrepancy, if any, noticed may be communicated to the above address or over phone/ please.

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