Mitel MiVoice Business Feature Matrix (Release 8.0 SP2)

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1 Account Codes - Default Account Codes - System Account Codes - Verified and nverified n-verified n-verified (see te 4) (see te 4) Add Held Auto-Answer In Headset mode for 4015, ; for others, (local setting) (local setting) (local setting) Auto-Hold 5302 ACD Support IP 410 ACD Agent Hot Desking (including ACD Express) IP IP IP (except for SIP softphone on ) Broker's Call Calculator Call Duration Display Call Forward - Cancel All (see te 9) (see te 9) (see te 9) (see te 9) (see te 9) (see te 9) 410 (see te 4) (see te 4) (see te 5) Call Forward (see te 5) Call Forward - Delay (see te 4) (see te 4) Call Forward - Follow Me - End Chaining (see te 5) Call Forward - Follow Me - Reroute when Busy (see te 5) Call Forward - Forced (see te 5) Call Forward - Override (see te 4) (see te 4) (see te 5) Call History (See te 15) (See te 15) IP (except 5005 and 5205) IP (See te 14) Call Park/Group Park Call Park Call Park (slot not (slot not (slot not Call Park Retrieve/Group Park Retrieve Call Park Retrieve Call Park Retrieve Call Pickup (Dialed, Directed, Clustered) (see te 4) (see te 4) Call Pickup - Display Calling/Called 5304 and Party (Calling Party ) (Calling Party ) Call Privacy (except 5302) Call Screening Call Waiting - Swap Automatic 2500 Callback (except 5302) 5603, 5604, 5607, 5613, 5614 (see te 5) Camp-on (see te 6) Clear All Features (by FAC) Compression Support G.711, G.729, G.711, G.729, 5201 (G.711) and (G.711) 52xx & 52xx (G.711, G.729) TeleMatrix (G.711, G.729) (G.711, G. 722, (G.711, G.729) G.711, G.729 G.711, G.729 G.711, G.729 G.711 and G.729 G G (G.711. G.729) (G.711, G.729) 521x (G.711, G.729) (G.711, G.729) 5140 (G.729) (G.729) G.729) Conference Conference Application (controls Conference Unit) Conference Split (see te 4) (see te 4) Conference Unit Support (5305/5310) (except 5xxx 5320/5320e) Cordless (DECT) Module (for handset & headset) N/A on 5320/5320e t Applicable t Applicable t Applicable (See te 17) (See te 17) (See te 17) (See te 16) Corporate Directory (see te 4) 1 of 5 (see te 4) (see te 15) (See te 17)

2 Destination-based Call Display Dial Tone - Outgoing Calls Dialed Number Editing (handset ) Direct Outward Dialing (DOD) Direct Page - Initiate (see te 4) (see te 4) Direct Page - Receive 5302 Direct Station Select/Busy Lamp Field except for 5304 DSS (DSS/BLF) Direct Transfer to Voice Mail Directed Voice Call - Initiate Directed Voice Call - Receive 5212, x25, 5224, 53xx and Display Contrast Control 610 Display Brightness Control N/A on , 5607, 5614, 8400 series 5624 Do t Disturb Feature Keys Flash - Calibrated 2500 Flash - Switchhook , 5604, 5607, 5613, 5614 Flash - Trunk N/A on 5302 t Applicable t Applicable t Applicable Flexible Answer Point t Applicable t Applicable t Applicable Gigabit Ethernet Stand Support N/A (Gigabit ports 5212, DM, 5215, 5312 DM 5220, 5224, 5324 t Applicable t Applicable t Applicable built in) Ground Button 2500 Group Listen (See te 21) 5215, DM 5215, 5207, 5212, xx, 5324, and Group Page - Initiate Group Page - Receive ( in MiNET ( in MiNET Group Presence - Join/Leave Group (by FAC) (by FAC) Group Presence - Join All/Leave All IP IP IP (by FAC) (by FAC) Groups Handset Receiver Volume Control N/A on 2500 Handsfree Answerback 5212, x25, 5224, 53xx and Handsfree Operation 5207, 5215, 5212, and 5312 (see te 4) (see te 4) Handoff Support Pull Pull Pull t Applicable Headset Operation N/A on 5005, 5205, and 5304 (see te 1) (see te 2) Headset Mute Switch N/A on 5005 Hold 2 of 5

3 Hold on Hold Hold Key Retrieves Last Held Call (see te 4) (see te 4) Hot Desking IP IP IP 5604, 5607, 5614 Hot Line t Applicable t Applicable t Applicable for ( in MiNET IP Dect Stand Support t Applicable t Applicable t Applicable Language Change N/A on 5005 Line Interface Module Support (except Dual Mode 5220, 5224, 5320/5320e) and 5324 Line Types and Appearances (see te 18) (see te 18) (see te 18) (see te 18) (see te 18) (see te 18) (see te 18) (see te 18) (see te 18) (see te 18) Long Key Press 5324 Meet-Me Answer Meet-Me Conference Messaging - Advisory except for IP devices in SIP mode (except for 5005, 5205 and devices in SIP (except for IP devices in SIP (except for IP devices in SIP (see te 4) Messaging - Callback N/A on 2500 and 5302 Messaging - Dialed (by FAC) (by FAC) MobileLink (Smartphone pairing) Multi-color LED t Applicable N/A 5010, 5207, 5212, 5020, 5220 (incl Dual N/A N/A t Applicable t Applicable t Applicable N/A N/A 5304, 5312, 5505 Mode), 5224, 5324 Multi-Level Precedence and 5212, 5215, , 5224, 5324 Preemption (MLPP) Multilingual Name Display/Multilingual (See te 19) 5304, xx Name Display Using External LDAP (See te 19) (See te 19) (See te 19) Multiple Message Waiting Indication (quantity not (quantity not for 5304 displayed) displayed) Music N/A on 5005, 5205 and 5207) Mute Key 5212 and , 5224 and Night Service (by FAC) (by FAC) Off-Hook Voice Announce 5212, N/A on 5xxx (See te 22) Override Busy (except 5302) Override Security Paging PC Port (for 2nd LAN connection; see te 11) 5302 N/A on and 5005 IP Phone IP t applicable t applicable PC Programming Application Support (Desktop Tool or Web Interface) IP,, 5220 IP DM,, 5324, (see te 4) Personal Directory 5xxx Personal Ring Group Membership Phonebook 5215, DM 5215, (see te 7) (local Contacts (see te 7) 5212, 5304, 5312 (see te 7) ) Phone Lock Excludes and Excludes 5020, 5220, 5224, 5324, Privacy Release PKM Support 5330/5330e and 420, 5220, DM 5220, 430 and /5340e 5224, 5324 Record-A-Call N/A on Redial (by FAC on 5324) (see te 4) (see te 4) Redial - Saved Number (see te 4) (see te 4) Release (except 5302) (see te 4) (see te 4) Reminder 3 of 5 (see te 4) (see te 4)

4 Resiliency Support 5xxx IP (except IP IP and IP TeleMatrix 5302) Ringer Control (Pitch and Volume) Volume (Volume on (Volume on Volume 5302) 5005 ) Ring Group Membership Ringing Line Select Silent Monitor N/A on 5005 and 5207 (by FAC) (by FAC) Simplified Account Code Entry SIP Support 5302 DM 5215, 5212, 5312, DM 5220, 5224, 5324 TeleMatrix SIP Trunking 5304 and Softkey Support Local softkeys Local softkeys Local Softkeys Speaker Volume Control N/A on 2500 Speed Call - CDE 5302 Speed Call Keys N/A on 2500 (see te 4) (see te 4) Speed Call - Pause Speed Call - Personal (see te 4) (see te 4) Speed Call - System Station-to-Station Dialing SuperKey N/A (limited support ) Swap N/A on 5005 Tag Call (Malicious Call Trace) N/A on 5302 (requires KPML) (requires KPML) Teleworker Support (Mitel Border Gateway) 5215, DM 5215, 5212, 5312, 5304 (see te 12) 5020, 5220, DM 5220, 5224, 5324 and (see te 3) Tone Demonstration (except 5302) Transfer Trunk Access Trunk Answer From Any Station (TAFAS) Trunk Busy-out Trunk Select - Direct Unified Communicator Mobile/ (except ONS) Client VIP Status and Wakeup (Hospitality) (except ONS) Visual Voic 5330/5330e, 5340/5340e and xxx (embedded voice mail ) Voice Mail (see te 5) Voice Mail Softkeys (master ) Whisper Coach (see te 13) (see te 13) 5xxx (see te 13) 5xxx (see te 13) (see te 13) (see te 13) (see te 13) (see te 13) Web browser 5xxx 8400 series (see te 4) (see te 4) LAN Stand Support (see te 20) 5212, DM 5215, 5312 DM 5220, 5224, 5324 CAUTION: Using the Phone and a headset without a Plantronics M12 Vista Universal Amplifier may cause hearing damage. NOTES: 01) DO NOT support the direct connection of a headset. Use of a headset with this phone requires a Plantronics M12 Vista Universal Amplifier. The amplifier plugs into the handset port on the underside of the phone and allows the user to adjust the headset volume level. Follow all Plantronics models P51, P81, P101N, and Supra NC headsets are the ONLY headsets approved by Mitel for use with the Phone through the Plantronics M12 Vista. For optimum audio quality, set the M12 volume control to a low setting (1 to 3). Higher settings will degrade the audio quality. 02) A Group Page cannot be received by a (Dual Mode) Phone that has a Line Interface Module installed in it. 03) Teleworker support for requires Teleworker Release 4 or later. 04) Functionality is limited or is provided differently than a non-ya phone. 4 of 5

5 05) Functionality is supported on master. 06) Only Automatic Camp-on is supported on the 5302 IP Phone. 07) The "Phonebook with Location" option is supported on the 5212, 5224, 5304, 5312, 5320/5320e, 5324, 5330/5330e, 5340/5340e and and the SUPERSET 4025 Phone. 08) The 5304 supports the same set of features supported by the Phone. Some features are not recommended due to certain limitations, mainly the lack of soft keys and indicators (LED), and inaccessible DTMF dial pad. 09) Call Forward Cancel All is supported as a feature access code that can be programmed as a speed dial key. 10) Audio coding: ITU-T Rec. G Annex C, licensed from Polycom 11) The PC port is enabled by default but can be disabled by Class of Service, except on the Phone and 69xx IP where it's always enabled. 12) Teleworker support for the 5304 requires firmware or later. 13) IP/SIP devices can invoke Whisper Coach via MiTAI-based applications. 14), and provide the Call History functionality. See the "Call History for 5xxx IP Appliances and " Help topic for details. 15) It is recommended that for these sets you use the Call History Application (not the Feature). 16) For Call History funtionality on this device, see 'Call History for 5xxx IP Appliances and Help topic. 17) For Call History on these sets, see the appropriate device's User Guide. 18) A Key system line appearance of a SIP set lights correctly when the set receives a call but not when it originates a call. Both originated and received calls will light a BLF of the SIP device. Mobile Line appearances supported on 69xx IP. 19) Arabic is not supported on 5304, 5312, 5324, 5320, 5330, 5340 and 69xx phones. Chinese is not supported by this feature. 20) Supports Mitel LAN Adapter 21) t supported on 6920 and 6930 sets while the user is active on a headset call. 22) Blocked on 6920 and with an active headset call. 23) Emulates Phone. For more information on MiContact Desktop Ignite, refer to MiContact User Guide. 5 of 5

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