Mobile Security using IBM Endpoint Manager Mobile Device Management
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1 Mobile Security using IBM Endpoint Manager Mobile Device Management Mahendra Chopra Security Solution IBM CIO Lab, Innovation mahendra.chopra@in.ibm.com
2 Agenda Market Trends Mobile Security? Challenges? Why Tivoli End Point Manager (TEM)? TEM-MDM Architecture Customer Scenarios 2
3 Trends in Enterprise Mobility The need for business agility along with changing employee behaviors will require enterprises to mitigate operational risk associated with mobility Number and Types of Devices are Evolving Mobility is Driving the Consumerization of IT Increasing Demand for Enterprise Applications Security Requirements Becoming More Complex 1 Billion smart phones and 1.2 Billion Mobile workers by 2014 Large enterprises expect to triple their smartphone user base by % of large enterprises supporting personallyowned devices Billions of downloads from App Stores; longer term trend for app deployment 20%of mobile workers are getting business apps from app stores today 50% of organizations plan to deploy mobile apps within 12 months Threats from rogue applications and social engineering expected to double by % of all apps send device info or personal details 3
4 Android and ios accounted for 79% of all smartphone shipments Share of global Q smartphone sales to end users, by OS 4 Source: Gartner 2012; does not include media tablets
5 What is Mobile Security? Mobile App/Data Security Mobile Device Security WiFi Internet Mobile apps Web sites Develop, test and deliver safe applications Secure endpoint device and data 5 Mobile Security Intelligence Telecom Provider Achieve Visibility and Enable Adaptive Security Posture Mobile Access Security Security Gateway Corporate Intranet & Systems Secure access to enterprise applications and data
6 Uniqueness of Mobile Mobile Devices are Shared More Often Mobile Devices are Used in More Locations Mobile Devices prioritize User Experience Mobile Devices have multiple personas Mobile Devices are Diverse Smartphones and tablets are multipurpose personal devices. Therefore, users share them with friends, and family more often than traditional computing devices laptops and desktops. Social norms on privacy are different when accessing filesystems vs. mobile apps Smartphones and tablets are frequently used in challenging wireless situations that contrast with laptop friendly remote access centers. Laptops are used in a limited number of trusted locations Smartphones and tablets place a premium on user experience and any security protocol that diminishes the experiences will not be adopted or will be circumvented. Workstation level security cannot be assumed unless they are dedicated devices Smartphones and tablets may have multiple personas entertainment device, work tool, etc. Each persona is used in a different context. Users may want to employ a different security model for each persona without affecting another. Smartphones and tablets employ a variety of different platforms and have numerous applications aimed at pushing the boundaries of collaboration. The standard interaction paradigms used on laptops and desktops cannot be assumed. 6
7 Challenges of Enterprise Mobility Adapting to the Bring Your Own Device (BYOD) to Work Trend Device Management and Security Application management Achieving Data Separation Privacy Corporate Data protection Providing secure access to enterprise applications & data Secure connectivity Identity, Access and Authorization Developing Secure Mobile Apps Vulnerability testing Designing an Adaptive Security Posture Policy Management Security Intelligence 7
8 PCs and mobile devices have many of the same management needs Traditional Endpoint Management Mobile Device Management OS provisioning Patching Power Mgmt Device inventory Security policy mgmt Application mgmt Device config (VPN/ /Wifi) Encryption mgmt Roaming device support Integration with internal systems Scalable/Secure solution Easy-to-deploy Multiple OS support Consolidated infrastructure Device Wipe Location info Jailbreak/Root detection Enterprise App store Self-service portal 8
9 9
10 IBM Endpoint Manager for Mobile Devices Architecture TEM Server Apple Push Notification Servers DB http / http / Console / Web Reports Relay(s) http / Management Extender for (Exchange or Lotus) https Mgmt Extender for ios Apple Push Notification http / Server (Exchange/Lotus) Apple MDM Interaction Desktops / Laptops Servers ActiveSync / IBM Sync Android ActiveSync Phones / Tablets w/emai l Apple Android App Apple App 10 Full Agents Full Agents
11 Customer Scenarios Device Inventory Management Actions Application Management Model Manufacturer Carrier Free space Battery details Remote Device Lock User Notification Selective Wipe Full Wipe Deny Access Application Inventory Enterprise App Store Whitelisting BlackListing Self Service portal Lock screen, clear password, wipe data Policy and Security Management 11 Password policy Device encryption Jailbreak & root detection Location Services Track devices and locate on map Enterprise Access Management Configuration Wifi Configuration VPN Configuration
12 Mobile Devices Dashboard Dasboard showing distribution of devices within enterprise 12
13 Device Inventory 13
14 Device Information Dashboard Contd... 14
15 Usecase #1 - Lock Mobile Device MDM? Failed authentications from lost device Device is locked 2 Mobile Device Security Management & Intelligence SIEM (QRadar) Analytics identifies that device may be lost Inform MDM admin that the device maybe lost 1a Mobile Device Self Care Portal API Mobile Device Mgmt. (Tivoli Endpoint Manager) 1b MDM Admin - Joe: Policy for lost device task to lock the device Lost or stolen device Jane loses her mobile device 15
16 Usecase #2 Clear password Samsung Galaxy S3 - Android Password is cleared 2 Mobile Device Security Management Request MDM admin for the clear Password 1a Mobile Device Self Care Portal API Mobile Device Mgmt. (Tivoli Endpoint Manager) 1b MDM Admin - Joe: task to clear the device password Request Clear Password Jane loses her mobile device password 16
17 Usecase #3 Set password policy Samsung Galaxy S3 - Android Password policy is set and user is asked to change the password 2 Mobile Device Security Management Mobile Device Mgmt. (Tivoli Endpoint Manager) 1 MDM admin creates the mobile device password policy and Apply it TEM Console MDM Admin Joe 17
18 Usecase #4 Recommend App Installation 4 Install Application User receives recommended application Installation 3 Mobile Device Security Management Samsung Galaxy S3 - Android 2 MDM recommend the Imported application Mobile Device Mgmt. (Tivoli Endpoint Manager) 1 MDM admin Import the application TEM Console MDM Admin Joe 18
19 Usecase #5 Warning - Blacklisted App Detected Samsung Galaxy S3 - Android User is notified of black listed application and requested to remove 2 Mobile Device Security Management Mobile Device Mgmt. (Tivoli Endpoint Manager) 1 MDM admin runs the black listed application task e.g. Angry Bird TEM Console MDM Admin Joe 19
20 Web reports provide at-a-glance mobile device deployment overviews 20
21 A flexible enrollment process enables organizations to include a EULA and to collect critical device and employee data via customizable questions 21
22 Distribute apps using the Enterprise App Store 22
23 A Self-Service Portal empowers employees to locate lost devices and perform tasks such as lock, clear passcode, and device wipe 23
24 A unified report of password policies across all mobile OS makes it easy for administrators to identify non-compliant devices 24
25 THANK YOU! 25
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