Telecommunications market data tables Q2 2015

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1 Telecommunications market data tables Q Market monitor 2 Fixed telecoms market data tables 3 Mobile telecoms market data tables Published: 12 November

2 1. Market monitor In the following section we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector. Please note that this update includes restated revenue figures for other fixed providers. This is due to Ofcom revising its revenue estimates for those fixed operators that do not submit quarterly data to Ofcom. Fixed voice services Total UK fixed line voice retail revenues were 2.1bn in Q2 2015, 25m (1.2%) less than in the previous quarter and a 7m (0.3%) decrease compared to Q BT s share of these revenues was 44.0%, 0.9 percentage points less than it had been a year previously. revenues accounted for 72.1% of the total retail fixed voice revenue in Q2 2015, a 3.2 percentage point increase compared to a year previously. The total number of fixed exchange lines (including PSTN lines and ISDN channels) was 33.6 million at the end of Q2 2015, an increase of 209,000 (0.6%) compared to a year previously. UK fixed lines generated 17.7 billion minutes of outgoing in Q2 2015, a decrease of 1.7 billion minutes (8.9%) compared to the previous quarter and a 2.5 billion minute (12.2%) fall compared to Q Fixed broadband There were 24.2 million fixed broadband connections at the end of Q2 2015, 955,000 (4.1%) more than there had been a year previously. BT s retail share of these connections was 32.3% at the end of Q2 2015, a 0.2 percentage point increase compared to a year previously. Of these connections, 4.6 million (19.0%) were classified as being other inc. FTTx (almost all of which are fibre broadband connections), an increase of 5.9 percentage points compared to Q Mobile services Mobile telephony services generated 3.8bn in retail revenues in Q2 2015, a 40m (1.1%) increase from the previous quarter and a 36m (0.9%) decrease compared to Q Total outgoing mobile call volumes were 35.8 billion minutes in Q2 2015, an increase of 0.7 billion minutes (2.1%) since the previous quarter and of 1.5 billion minutes (4.2%) since Q The total number of outgoing SMS and MMS messages was 25.7 billion in Q2 2015, a decrease of 76 million messages (0.3%) compared to the previous quarter and 2.2 billion messages (7.8%) compared to Q The number of active mobile subscriptions increased by 2.5 million (3.1%) to 84.7 million compared to Q The number of dedicated mobile broadband subscriptions (excluding M2M) was 5.3 million in Q2 2015, an increase of 0.4 million (7.4%) compared to a year previously

3 2. Fixed telecoms market data tables Q (April to June 2015) Table 1 Network access and call revenues by operator 4 2 Exchange line numbers by operator 5 3 Call volumes by operator 5 4 Call revenues by call type 6 5 Call volumes by call type and operator 7 6 Residential network access and call revenues by operator 8 7 Residential exchange line numbers by operator 9 8 Residential call volumes by operator 9 9 Residential call revenues by call type Residential call volumes by call type and operator Business network access and call revenues by operator Business exchange lines by operator Business call volumes by operator Business call revenues by call type Business call volumes by call type and operator Broadband internet subscribers 16 Note: The data in these tables are the most accurate currently available. Where historical restatements have occurred, this is due to either operator restatements or improvements in methodology

4 Table 1 Summary of network access & call revenues by operator ( millions) Operators BT Virgin Media Other BT share & Calls ,613 3,903 1,021 3, % ,386 3, , % 2014 Q2 2, % 2014 Q3 2, % 2014 Q4 2, % 2015 Q1 2, % 2015 Q2 2, % ,714 2, , % ,801 2, , % 2014 Q2 1, % 2014 Q3 1, % 2014 Q4 1, % 2015 Q1 1, % 2015 Q2 1, % Calls ,899 1, , % ,584 1, , % 2014 Q % 2014 Q % 2014 Q % 2015 Q % 2015 Q % Excludes VAT; 1 Revenue figures are not intended to include subscription revenues for internet access although some element may remain

5 Table 2 Summary of exchange line numbers at end of quarter by operator (000's) Operators BT Virgin Media Other BT share ,437 13,834 4,751 14, % ,537 13,243 4,737 15, % 2014 Q2 33,376 13,535 4,732 15, % 2014 Q3 33,358 13,373 4,723 15, % 2014 Q4 33,537 13,243 4,737 15, % 2015 Q1 33,528 13,115 4,699 15, % 2015 Q2 33,585 12,990 4,709 15, % Table 3 Summary of call volumes by operator (millions of minutes) Virgin Operators BT 1 Media Other Direct Other Indirect BT share ,465 35,646 11,199 25,717 18, % ,329 31,259 10,155 24,648 14, % 2014 Q2 20,191 7,880 2,541 6,136 3, % 2014 Q3 19,803 7,787 2,507 6,091 3, % 2014 Q4 19,439 7,678 2,433 6,101 3, % 2015 Q1 19,454 7,605 2,368 6,307 3, % 2015 Q2 17,730 7,026 2,155 5,742 2, % - 5 -

6 Table 4 Summary of call revenues by call type ( millions) UK geographic International Calls to mobiles Other , , Q Q Q Q Q Excludes VAT; 1 Includes freephone, special services, premium rate, directory enquiries and all other call types. Figures are not intended to include subscription revenues for internet access although some element may remain

7 Table 5 Summary of call volumes by call type and operator (millions of minutes) Operators BT Virgin Media Other Direct Other Indirect BT share UK geographic ,857 23,711 8,145 16,920 12, % ,119 21,165 7,539 16,116 9, % 2014 Q2 13,557 5,340 1,875 4,013 2, % 2014 Q3 13,283 5,242 1,857 3,971 2, % 2014 Q4 13,186 5,237 1,832 3,983 2, % 2015 Q1 13,110 5,155 1,788 4,119 2, % 2015 Q2 11,787 4,708 1,632 3,652 1, % International , ,598 1, % , , % 2014 Q2 1, % 2014 Q3 1, % 2014 Q4 1, % 2015 Q1 1, % 2015 Q % Calls to mobiles ,374 3, ,862 2, % ,267 2, ,744 1, % 2014 Q2 1, % 2014 Q3 1, % 2014 Q4 1, % 2015 Q1 1, % 2015 Q2 1, % Other ,309 7,808 1,877 4,337 3, % ,600 6,312 1,611 4,348 2, % 2014 Q2 3,705 1, , % 2014 Q3 3,633 1, , % 2014 Q4 3,439 1, , % 2015 Q1 3,521 1, , % 2015 Q2 3,308 1, , % 1 Includes freephone, special services, premium rate, directory enquiries and all other call types

8 Table 6 Summary of residential network access & call revenues by operator ( millions) Operators BT Virgin Media Other BT share & Calls ,900 2, , % ,907 2, , % 2014 Q2 1, % 2014 Q3 1, % 2014 Q4 1, % 2015 Q1 1, % 2015 Q2 1, % ,964 1, , % ,148 1, , % 2014 Q2 1, % 2014 Q3 1, % 2014 Q4 1, % 2015 Q1 1, % 2015 Q2 1, % Calls , % , % 2014 Q % 2014 Q % 2014 Q % 2015 Q % 2015 Q % Excludes VAT; 1 Revenue figures are not intended to include subscription revenues for internet access although some element may remain

9 Table 7 Summary of residential exchange line numbers at end of quarter by operator (000's) Operators BT Virgin Media Other BT share ,970 9,957 4,245 10, % ,549 9,694 4,245 11, % 2014 Q2 25,144 9,839 4,235 11, % 2014 Q3 25,287 9,754 4,226 11, % 2014 Q4 25,549 9,694 4,245 11, % 2015 Q1 25,659 9,633 4,215 11, % 2015 Q2 25,792 9,577 4,227 11, % Table 8 Summary of residential call volumes by operator (millions of minutes) Virgin Operators BT 1 Media Other BT share ,678 25,218 9,450 29, % ,750 21,984 8,392 25, % 2014 Q2 13,919 5,514 2,075 6, % 2014 Q3 13,664 5,441 2,045 6, % 2014 Q4 13,612 5,446 2,045 6, % 2015 Q1 13,587 5,353 1,998 6, % 2015 Q2 12,328 4,901 1,827 5, % - 9 -

10 Table 9 Summary of residential call revenues by call type ( millions) UK geographic International Calls to mobiles Other , , Q Q Q Q Q Excludes VAT; 1 Includes freephone, special services, premium rate, directory enquiries and all other call types. Figures are not intended to include subscription revenues for internet access although some element may remain

11 Table 10 Summary of residential call volumes by call type and operator (millions of minutes) Operators BT Virgin Media Other BT share UK geographic ,191 18,388 7,202 20, % ,766 16,284 6,437 18, % 2014 Q2 10,140 4,091 1,580 4, % 2014 Q3 9,943 4,004 1,569 4, % 2014 Q4 10,029 4,060 1,595 4, % 2015 Q1 9,992 3,974 1,564 4, % 2015 Q2 8,978 3,608 1,438 3, % International , , % , , % 2014 Q % 2014 Q % 2014 Q % 2015 Q % 2015 Q % Calls to mobiles ,351 1, , % ,940 1, , % 2014 Q % 2014 Q % 2014 Q % 2015 Q % 2015 Q % Other ,681 4,882 1,582 4, % ,028 3,965 1,318 3, % 2014 Q2 2, % 2014 Q3 2,259 1, % 2014 Q4 2, % 2015 Q1 2, % 2015 Q2 1, % 1 Includes freephone, special services, premium rate, directory enquiries and all other call types

12 Table 11 Summary of business network access & call revenues by operator ( millions) Operators BT Virgin Media Other BT share & Calls ,681 1, , % ,453 1, , % 2014 Q % 2014 Q % 2014 Q % 2015 Q % 2015 Q % , % , % 2014 Q % 2014 Q % 2014 Q % 2015 Q % 2015 Q % Calls % % 2014 Q % 2014 Q % 2014 Q % 2015 Q % 2015 Q % Excludes VAT; 1 Revenue figures are not intended to include subscription revenues for internet access although some element may remain

13 Table 12 Summary of business exchange line numbers at end of quarter by operator (000's) Operators BT Virgin Media Other BT share ,466 3, , % ,988 3, , % 2014 Q2 8,233 3, , % 2014 Q3 8,070 3, , % 2014 Q4 7,988 3, , % 2015 Q1 7,870 3, , % 2015 Q2 7,793 3, , % Table 13 Summary of business call volumes by operator (millions of minutes) Virgin Operators BT 1 Media Other Direct Other Indirect BT share ,741 10,383 1,749 8,247 7, % ,530 9,226 1,763 7,847 5, % 2014 Q2 6,258 2, ,970 1, % 2014 Q3 6,125 2, ,963 1, % 2014 Q4 5,816 2, ,955 1, % 2015 Q1 5,856 2, ,006 1, % 2015 Q2 5,394 2, ,809 1, %

14 Table 14 Summary of business call revenues by call type ( millions) UK geographic International Calls to mobiles Other Q Q Q Q Q Excludes VAT; 1 Includes freephone, special services, premium rate, directory enquiries and all other call types. Figures are not intended to include subscription revenues for internet access although some element may remain

15 Table 15 Summary of business call volumes by call type and operator (millions of minutes) Operators BT Virgin Media Other Direct Other Indirect BT share UK geographic ,666 5, ,586 3, % ,354 4,882 1,102 4,360 3, % 2014 Q2 3,415 1, , % 2014 Q3 3,340 1, , % 2014 Q4 3,159 1, , % 2015 Q1 3,117 1, , % 2015 Q2 2,809 1, % International , % , % 2014 Q % 2014 Q % 2014 Q % 2015 Q % 2015 Q % Calls to mobiles ,023 1, ,053 1, % ,328 1, ,022 1, % 2014 Q2 1, % 2014 Q3 1, % 2014 Q4 1, % 2015 Q1 1, % 2015 Q % Other * ,582 2, ,755 1, % ,521 2, ,672 1, % 2014 Q2 1, % 2014 Q3 1, % 2014 Q4 1, % 2015 Q1 1, % 2015 Q2 1, % 1 Includes freephone, special services, premium rate, directory enquiries and all other call types

16 Table 16 Summary of residential and small business broadband connections at end of quarter (000's) 1 Total ADSL Cable Other (inc. FTTx) BT retail share ,807 16,057 4,394 2, % ,730 15,538 4,541 3, % 2014 Q2 23,219 15,730 4,435 3, % 2014 Q3 23,411 15,557 4,484 3, % 2014 Q4 23,730 15,538 4,541 3, % 2015 Q1 24,007 15,232 4,568 4, % 2015 Q2 24,174 15,001 4,578 4, %

17 3. Mobile telecoms market data tables Q (April to June 2015) Table 1 Estimated retail revenues generated by mobile telephony 18 2 Call and message volumes by call type 18 3 Subscriber numbers by type 19 4 Average monthly retail revenue per subscriber 19 5 Interconnection call volumes 20 Note: The data in these tables are the most accurate currently available. Where historical restatements have occurred, this is due to either operator restatements or improvements in methodology

18 Table 1 Estimated retail revenues generated by mobile telephony ( millions) Total and bundled svcs UK fixed On-net mobile Off-net mobile Int'l Other SMS and MMS Data services ,498 7, ,807 2, ,242 8, ,298 2, Q2 3,794 2, Q3 3,839 2, Q4 3,861 2, Q1 3,718 1, , Q2 3,758 1, , Note: Includes estimates where Ofcom does not receive data from providers; excludes revenues from interconnection. Table 2 Call and message volumes by call type (billions of minutes/messages) UK fixed On-net mobile Off-net mobile Int'l Calls when roaming Other SMS & MMS messages Q Q Q Q Q Note: Includes estimates where Ofcom does not receive data from providers

19 Table 3 Subscriber numbers by type (millions) Conns during period Total subs at end of period Postpay subs at end of period Pre-pay subs at end of period Net change during period Proportion post-pay Mobile b'band subs at end of period % % Q % Q % Q % Q % Q % 5.33 Note: Includes estimates where Ofcom does not receive data from providers; excludes M2M connections. Table 4 Average monthly retail revenue per subscriber ( per month) subscribers Postpay contract Pre-pay Q Q Q Q Q Note: Revenues are only from those services detailed in Table 1 and do not include those generated by incoming or VAT

20 Table 5 Interconnection call volumes (billions of minutes) operators Q Q Q Q Q Note: Shows the number of call minutes terminating on mobile networks which originate on other networks

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