Old Mutual International Roaming guide

Transcription

1 Old Mutual International Roaming guide d can be viewed at telkom.co.za Telkom SA SOC Limited. s part of a client list of Telkom SA SOC Limited. Telkom Park, 61 Oak Avenue, Centurion, South Africa Tel: Web: telkom.co.za.

2 To apply for International Roaming, please follow these steps Step 1 To get the form click here Step 2 Complete the application form, press Save to PDF and print it out Step 3 Sign the printed form Step 4 Submit the form to Service Now (SNOW) or contact the Telkom agent at MutualPark (021) What are the rates? To work out the cost of International Roaming call per country click here and use the drop down menu. Preferred Partners International Roaming instructions Should you be travelling to a destination where we have setup agreements with preferred partners, all you need to do when you arrive at your destination is to simply switch your phone on and allow the phone to choose the Telkom preferred roaming partner automatically. Please do not use the SIM Toolkit menu on your phone to register on any of our Preferred Partner networks. The handset will automatically select our preferred roaming partners network. Note 1: Should your handset be manually set to a particular network then you will need to set your handset to automatically select a network. Note 2: Should you arrive from an other partners roaming country to one where we have preferred partners then you will need to set your phone back to Telkom SA using the SIM toolkit steps in the guides to follow. To do this for iphone please follow the iphone guide from step 10. To do this for Microsoft Windows devices please follow the guide from step 10. To do this for Android devices please follow the guide from step 11. The benefits of using our preferred partners is reliability of service and simplicity of use. The instructions above only apply to the list of countries below here:

3 Country Continent / Territory Preferred Partners Launched Partners Available Services Angola Africa Unitel Voice+Data+SMS Botswana Africa Mascom/Orange/beMobile Voice+Data+SMS Cameroon Africa MTN Voice+Data+SMS Cape Verde Africa CMOVEL Voice+Data+SMS DRC Africa Tigo Voice+Data+SMS Ghana Africa MTN Voice+Data+SMS Guinea Bissau Africa MTN Voice+Data+SMS Kenya Africa Airtel/Orange Voice+Data+SMS Lesotho Africa Econet Voice+Data+SMS Liberia Africa MTN Voice+Data+SMS Malawi Africa Airtel Voice+Data+SMS Mozambique Africa Vodacom/mCEL Voice+Data+SMS Namibia Africa MTC Voice+Data+SMS Nigeria Africa MTN/Airtel Voice+Data+SMS Rwanda Africa Airtel Voice+Data+SMS Sierra Leone Africa Africell Voice+Data+SMS Tanzania Africa Tigo Voice+Data+SMS Uganda Africa MTN Voice+Data+SMS Zambia Africa ZAMTEL Voice+SMS Zanzibar Africa ZAMTEL Voice+Data+SMS Zimbabwe Africa Econet Voice+Data+SMS Madagascar South East Africa Orange Voice+Data+SMS Mauritius South East Africa Orange/MTML Voice+Data+SMS Seychelles South East Africa Cable & Wireless Voice+Data+SMS Mexico Americas Lusacell Voice+Data+SMS USA Americas T-Mobile Voice+Data+SMS Hong Kong Asia Smartone/HKT Voice+Data+SMS India Asia Aircel/ Reliance Voice+Data+SMS Thailand Asia TRUE Voice+Data+SMS Cyprus Europe MTN Voice+Data+SMS Germany Europe Vodafone Voice+Data+SMS Luxembourg Europe Tango Voice+Data+SMS Portugal Europe Vodafone Voice+Data+SMS UK Europe Vodafone Voice+Data+SMS Australia Oceania Vodafone Voice+Data+SMS New Zealand Oceania Vodafone Voice+Data+SMS

4 Countries not listed Other Partners Should the country you are travelling to not be on the list of preferred roaming partners then you will need to follow a few manual steps on your device in order to select one of our other roaming partners. Please select the guide pertaining to your device and follow the steps closely. To check countries and services supported click here. Other Partners International Roaming: steps for devices Steps for Apple iphone devices (other partners roaming only) Step 1 Select Settings Step 2 Select Phone Step 3 Select SIM Applications Step 4 Select International Roaming Step 5 Select Via Partners Step 6 Select Carrier from Settings menu Step 7 Select Manual Search Step 8 Choose your preferred roaming partner from the list in step 7 Step 9 Under Settings select Cellular and Cellular Data Networks Change APN name to 8ta.internet Step 10 Once back in South Africa, repeat steps 1-4 and select Telkom SA Change APN settings in step 9 back from 8ta.internet to internet Steps for Android devices (other partners roaming only) Step 1 Select Menu, Applications or Apps (Dependent on the handset make and model) Step 2 Select and open 8ta menu / SIM Toolkit / Telkom SA Menu (Dependent on the handset make and model) Step 3 Select and open International Roaming Step 4 Select and open: via Partners. Your handset will display: Your roaming preference has changed. Please restart your handset Step 5 Select OK Step 6 Select Settings and More Networks Step 7 Select Mobile Networks Step 8 Select Network Operators Step 9 Device will search for available networks. Select preferred network from the list on your device Step 10 Select Access Point Name, insert new network name and insert 8ta.internet for APN Step 11 Once back in South Africa, repeat step 1-4 and select Telkom SA and then repeat steps Select APN setting profile in step 10 to change APN name from 8ta. internet to internet

5 Steps for Windows devices (other partners roaming only) Step 1 Select Settings Step 2 Select and open Cellular or Cellular + SIM and select SIM Settings (dependent on the handset make and model) Step 3 Select SIM Applications Step 4 Select and open International Roaming Step 5 Select and open Via Partners. Your handset will display: Your roaming preference has changed, please restart your handset Step 6 Select OK Step 7 Select Networks Settings Step 8 Select Network Selection and switch from Automatic to Manual Search for network and pick one from the table provided on your device Step 9 Under Settings, select Access Point, add a new network name and insert 8ta.internet for the APN name and click Save or a tick Step 10 Once back in South Africa, repeat steps 1-4 and select Telkom SA and then repeat steps 6-9. Select APN settings profile in step 8 to change APN name from 8ta.internet to internet For more information on International Roaming Go to Service Now (SNOW) or contact the Telkom agent at MutualPark on (021)