Welcome to the Opus Bank Mobile Banking App User Guide

Transcription

1 Welcome to the Opus Bank Mobile Banking App User Guide

2 Table of Contents Enroll in Mobile Banking & Install App... 3 Login to Personal Online Banking... 3 Enroll in Mobile Banking... 4 Activating Other Services on a Device... 6 First Time Login - Mobile Banking App... 8 Launch and Log In (For Returning Users)... 9 Accounts Screen Access Accounts Screen View Account Details View Account Transaction History Transfers Screen Access Transfers Screen Transfer Money Using Mobile Deposit Access Deposits Screen Enter Deposit Details Capturing Your Deposit Viewing Past Deposits Payments Screen Access Payments Screen Pay Bills - Make a Payment Cancel or Change Payments Cancel a Scheduled Payment Change a Scheduled Payment Popmoney Send Money View Activity Locations Screen Access Locations Screen Search by Current Location Search by Address or Zip Terms & Conditions Screen Log Out of Mobile Banking App

3 Enroll in Mobile Banking & Install App Login to Personal Online Banking NOTE: You must be enrolled in Online Banking in order to activate a mobile banking app/device. To enroll your existing Opus Bank account in Personal Online Banking click here. Actual images/screens may vary depending on the device/operating system. Go to: ❷ Click the Symbol and Click on Personal Online Banking ❷ ❸ Enter Access ID (Case Sensitive) ❹ Click Submit ❹ ❸ ❺ Correctly answer the Security Challenge question ❻ Select if your current computer is used for personal or public use ❻. ❺ ❼ Click Submit ❼ 3

4 Enroll in Mobile Banking Click User Options ❷ Scroll Down and Click on Enroll Now in the Mobile Banking Profile Box ❸ Read and Accept the Terms and Conditions by Checking the "I Accept These Terms and Conditions" Box and Clicking Continue ❹ Under the My Devices tab, click Add New Device 4

5 ❺ Click either the App Store link or the Google play link to download our Mobile Banking Application. Alternatively, you can also receive a downlink link by entering your mobile phone number. (You may enroll in our other Banking Services at the same time by checking the appropriate boxes. ❻ If you opted to receive the download link to your mobile device, tap the hyperlink in the text message received. It will direct you to the proper download site where you will follow Step 6 above. ❼ Tap FREE then Tap INSTALL APP (itunes store may require you to input your Apple ID Password and the Google Apps store will ask you to Accept the app permissions.) The Opus Bank Mobile Banking app will now be downloaded and installed on your device. 5

6 Activating Other Services on a Device On the top menu under User Options, scroll down and locate Mobile Banking Profile and click Manage Device(s) to the right. ❷ On the Main Menu, click Add New Device located on the botton left corner ❸ On the left column, check mark the additional services desired (Mobile Browser Banking, Text Banking, Alert Banking). ❹ Click Continue to proceed and receive the Activation code to your Mobile Device 6

7 Activating Other Services on a Device (cont.) ❺ Access Activation Code sent to Your Mobile Device (An Activation Code will be sent via text message to the phone number you entered.) ❻ Enter Activation Code received and Click Activate (Please go back to your browser window to enter the activation code) ❼ You will be directed to the confirmation page 7

8 First Time Login - Mobile Banking App Tap Opus Bank Mobile App Icon to Launch ❷ Enter Your Opus Bank Online Banking Username ❸ Tap Log In ❸ ❷ ❹ Enter Answer to the Online Banking Security Challenge Question (Security Challenge Questions can be accessed and updated from within Online Banking under "User Options") ❺ Tap Continue ❺ ❹ ❻ Enter Password ❼ Click Log In. ❼ ❻ ❼ 8

9 Launch and Log In (For Returning Users) Tap Opus Bank Mobile App Icon ❷ Enter Answer to the Online Banking Security Challenge Question ❸ Enter Password ❹ Tap Log In 9

10 Accounts Screen Access Accounts Screen Tap the Accounts Button From Any Screen View Account Details ❷ Tap the Desired Account View Account Transaction History ❸ Tap the Transaction History Button from the Account Details Screen ❹ Transaction History Screen 10

11 Transfers Screen Access Transfers Screen Tap the Transfers Button From Any Screen Transfer Money ❷ Select Transfer From Account ❸ Select Transfer To Account ❹ Enter Amount to Transfer ❺ Tap the Next Button ❻ Confirm Transfer Details ❼ If Transfer Details are Correct Tap the Yes Button (If transfer details are not correct Tap the No button to make corrections) You Will Receive a Confirmation Number 11

12 Using Mobile Deposit Access Deposits Screen Tap the Deposits Button on the Navigation area ❷ Tap New Deposit to make a Deposit. (Please note that each check will need to be deposited individually using this function) ❸ If this is your first time using the Mobile Deposit, our Opus Bank Mobile Application will ask for permission to access the camera function on your phone. Ensure you click OK to allow this access. 12

13 Enter Deposit Details Confirm the correct deposit account appears under the Account field. If you wish to deposit into a different account, Tap the field and select the correct account ❷ Under the New Deposit screen, tap the Amount field ❸ The keyboard function will appear and you will input the exact dollar amount using this keyboard ❹ Tap Done to submit the dollar amount ❺ Ensure the Account field displays the correct account for deposit and the Amount field is the accurate amount of the check you wish to deposit. Tap Continue to proceed 13

14 Capturing Your Deposit You will be directed to the camera function on your mobile device. Ensure all four corners of your check appear in the picture and the image is clear. Capture the front of the check you wish to deposit by tapping the camera icon on your phone. SAMPLE CHECK ❷ After capturing the front of the check, you will be taken to the Preview screen where you will verify your picture. If all four corners of the check are visible and the image is clear, tap the Use button. If not, tap the Retake button to retake the picture of the front of the check. SAMPLE CHECK ❸ After tapping Use on the Preview of the front check, you will now be prompted to capture the back of your check. Ensure all four corners are visible and the image is clear; then tap the Camera icon to capture. SAMPLE CHECK ❹ After capturing the back of the check, you will be taken to the Preview screen where you will verify your picture. If all four corners of the check are visible and the image is clear, tap the Use button. If not, tap the Retake button to retake the picture of the front of the check. SAMPLE CHECK 14

15 ❺ After you have captured and confirmed both the front and back of the check, you will be taken to the Confirm screen. Review the information once more and tap Yes to deposit your check and No to cancel this transaction. Tapping Yes will submit your check for deposit, so please ensure the information and check details are accurate. ❻ After depositing your check, you will be taken to the Result screen. ❻ If your Result screen states Deposit Pending, you are done with your deposit. Tap the New Deposit button to deposit your next check or tap any of the other Navigation functions to exit. ❼ If your Result screen states Deposit Failed, you will need to tap the Retake Images button and recapture the front and back of your check and attempt again. ❼ 15

16 Viewing Past Deposits If you would like to review your past Mobile Deposits, tap the Deposit Navigation button. ❷ Tap View Deposit History and you will be taken to your Deposit History screen. ❷ Sample of Deposit History 16

17 Payments Screen Access Payments Screen Tap the Payments Button From Any Screen Pay Bills - Make a Payment Tap Pay Bills From the Payments Screen ❷ Tap Make a Payment ❷ ❸ Tap on the Biller (Pay to) (Billers can only be added from within Online Bill Pay) ❸ ❹ Confirm Biller Information Tap the Yes Button to Accept This Biller ❹ 17

18 Pay Bills Make a Payment (cont.) ❺ Select Pay From Account ❻ Enter Amount to Pay ❼ Tap the Next Button ❺ ❻ ❼ ❽ Select a Date for Payment ❾ Tap the Next Button ❽ ❾ ❿ Confirm Payment Information Tap the Yes Button to Accept ❿ You Will Receive a Confirmation Number 18

19 Cancel or Change Payments Tap Change or Cancel Payment From the Pay Bills Screen ❷ Tap on the Payment to Change or Cancel ❷ Cancel a Scheduled Payment Tap the Cancel Pmt Button ❷ Tap Confirm to Cancel Payment Change a Scheduled Payment Tap the Change Pmt Button ❷ Tap Confirm to Cancel Payment 19

20 Change a Scheduled Payment (cont.) Change Pay From Account Here ❷ Change Payment Amount Here ❸ Tap the Next Button ❸ ❷ ❹ Change Payment Date Here ❹ ❺ Tap the Next Button ❺ ❻ Confirm Payment Changes Tap the Yes Button to Accept ❻ You Will Receive a Confirmation Number 20

21 Popmoney Tap the Pay Other People (Popmoney) Button From the Payments Screen Send Money Tap the Send Money Button ❷ Tap Pay To Button to Select an Existing or Create a New Pay To Contact ❸ Tap Pay From Button to Select the Pay From Account ❹ Enter Amount to Pay ❺ Enter a Message (Optional) ❻ Tap Continue ❺ ❻ ❸ ❹ ❷ ❼ Confirm Payment Information. Tap the Yes Button to Proceed ❼ You Will Receive a Confirmation Number 21

22 View Activity Tap the Activity Button from the Popmoney Screen ❷ Tap on Transaction to View Detail Screen ❷ ❸ Popmoney Transaction Details ❸ 22

23 Locations Screen Access Locations Screen Tap the More option ❷ Tap Find ATM/Branch ❸ Alternatively, you may access the Location screen from the main menu under Find ATM/Branch Search by Current Location Tap Search by Current Location ❷ You May Be Prompted to Allow Access to Your Current Location. Tap OK to Allow. (iphone Only) ❸ Results Will Be Listed in Order of Proximity to Your Location ❹ Tap Map View to View Our Locations on a Map ❺ Tap Location for Location Details and Directions 23

24 Search by Address or Zip Tap Search by ZIP or Address ❷ Enter Address OR ZIP ❸ Tap the Search Button ❹ Results Will Be Listed in Order of Proximity to the Entered Location ❺ Tap Map View to View Our Locations on a Map ❻ Tap Location for Location Details and Directions Location Map and Driving Directions Tap the Map Button to See Location Map ❷ Tap the Directions Button to Receive Driving Directions (Will launch your browser and display the driving directions.) Left: Sample Map View Right: Sample Directions View 24

25 Terms & Conditions Screen Tap the More Button from Any Screen ❷ Tap the Terms & Conditions Button Terms & Conditions Will Be Displayed Log Out of Mobile Banking App Tap the Log Out Button and Confirm (Android Users Tap the Menu Button on Your Device to Access the Log Out Button) 25