Introduction. Technical Support. Usborne Books at Home. A Guide to Go2Pay (Mobile Credit Card Payment System)

Transcription

1 Introduction We are delighted to introduce our new Mobile Credit Card Processing system called Go2Pay. This new app is provided by our long term mobile payment provider, Adelante. The system will allow Organisers to take payments for individual customer transactions at an event (and remotely) using a simple app, downloaded to their mobile phone. Within this user guide you will find information on how to access/download the app, user guides for specific phone types (iphone, Android etc) as well as information on how to match payments against orders in Online Services. Technical Support Any technical queries regarding setting it up on your phone should be directed to Adelante s dedicated technical support line: (Monday to Friday to hours) 1

2 FAQs Q. What are the benefits of the Go2Pay system? A. There are many benefits to this new system: You can take instant credit and debit card payments anywhere. Go2Pay is incredibly secure. Customers input their own credit/debit card details without having to share them with you better for you and them Payment requests are sent by SMS text to customers, meaning that they do not have to be at the event with you - perfect for remote payments for virtual / facebook party customers Card details are encrypted at the point of entry, which means they disappear from sight as soon as they are entered Transactions are authorised (or refused) on the spot, so you know you have been paid immediately You can automatically receipts to customers at the point of payment (currently iphone and Android versions) Fully integrated with Online Services so that you can match payments against orders Q. What sort of phone do I need? A. The system works with most Internet enabled mobile phones. A full list of supported phones is included in this document. Q. How do I set up my account to get started? A. In order to activate your account you need to register a password. Please your chosen password (8 to 20 characters and using no symbols) to mail@usbornebooksathome.co.uk (with the subject line Go2Pay ). Please also include your Organsier number and mobile number in the for our reference. We will pass this on to Adelante who will register the password and activate your account. Once your password has been registered and your account is active we will you to confirm. Download the relevant app for your phone. (See the appropriate user guide for your phone for instructions on how to download) Follow the setup instructions for your phone from the relevant user guide The Account Number which you need is 5707 (this is the Usborne Account) Your User Name is your Usborne Organiser Number Your Password is the one which you registered when activating your account (see above). 2

3 Q. How much does it cost? A. There are no set up costs and the app for your phone is FREE. There is a charge of 12p per transaction. But you can choose to pass that on to your customers if you wish. The setup instructions for your phone will show you how to add the transaction charge. Once you have set the charges they will apply to all transactions, you can switch the transaction charge on/off at any time by going into the default settings Q. Just how secure is Go2Pay? A. Go2Pay is a secure system which offered by Adelante Software Ltd, who are a level 1 PCI DSS service provider. This means their system meets the requirements of the UK Payment Card Industry for secure transactions. All data sent via your mobile phone is encrypted and the card details are not stored on the phone once the transaction is completed. Q. How do I process payments? A. Simply follow the Adelante User Guide for your phone to process payments. It works as follows: Enter the payment amount Add a reference of your choice, if required. (This could be the Host Name or School Name [for example] and will make it easier for you to find and match the payment in Online Services later on). Please do not use spaces or special characters (such as $) Add your customer s mobile phone number. Their phone does not need to be compatible with the Go2Pay app but will need to be internet-enabled (i.e. a smart phone) Send the payment for authorisation The customer enters their own card details securely on their own phone and payment confirmation is instant for them and you You will receive authorisation, including the authorisation code, on your phone within seconds. Q. What happens to those payments? A. Each successful payment is passed through to our Computer system every 30 minutes. When you log on to process your order in Online Services you will be able to use the Mobile payments to pay for part or all of the order. (See the page on Matching Mobile Payments to orders within Online Services for more information). 3

4 Q. How do I get the money if I don t have an order to enter? A. Mobile payments are only available to allocate against an order. They do not go straight to your Usborne account. However, we recognise that some Organisers run sell on the day events and may not have an order to enter following the event We will process any outstanding transactions more than 10 days old at the end of each month to include them in commission payments for that month Please note that outstanding transactions less than 10 days old will not be included in commissions for that month, as some Organisers may still have orders to enter relating to those transactions 4

5 Supported Phones Due to the fast moving nature of the Mobile Phone Market and the variety of different phones and networks available, it is very difficult to provide a conclusive list of phones that will work with the Go2Pay system. Below is for guide purposes only and the information cannot be guaranteed to be accurate. If you have a phone that you would like to test please contact the Adelante Helpdesk on Phones that should work Phones type iphones Android phones Blackberry Nokia smart phones (except Windows 7) Standard mobile phones (non Smart Phones) App available from App Store Android Market Place Contact Adelante for installation file Contact Adelante for installation file Works on most Standard Mobile Phones. Contact Adelante to test your device Known issues Due to the increased variances within the Windows Phone market, Go2Pay does not currently support any Windows mobile phones Phones type Some Sony Ericsson Samsung LG Problem There is a problem with some phones where the maximum data entry field has been limited to 10 characters. Some standard Samsung mobiles have a problem recognising the security certificates required to authenticate payments. This does not affect Smart phones. Some LG mobiles have a problem recognising the security certificates required to authenticate payments. This does not affect Smart phones. If you are unsure about your own mobile phone and which of the above categories it falls into, you can log into a website at the top of the home page there s a quick search box, enter your mobile phone brand, and it will come up with all the specifications for that phone. If you scroll down to Features and look at the OS (Operating System), it will tell you if it s Android/Windows 7 etc and then you can refer back to the guidelines above). 5

6 Instructions for iphone set-up 1. Download 2. Open 3. Set Up To see the Go2Pay VT credit card system working on your iphone, you must first download the application form the App store. This can be done by searching for the Go2Pay VT in the App store from your iphone. Once you have downloaded the application, open it and you will see this screen. Click on the Setup tab and enter your account number, username and password. Please note that the currency selection only changes the symbol for the screen & receipts. It is your merchant account that determines the currency your payments are processed in. Additionally, if you turn on the receipt function you will need to complete the Setup of the receipt i.e. to include your company name, telephone number, return address etc. The application allows you to a receipt to a customers after payment has been processed with these details on it, allowing customers to contact you with any queries at a later stage. Once complete click on the Company Details tab on the same screen. In this screen enter your company name, contact telephone number and your address. You also have the option of adding your company logo. 4. Surcharge (where applicable) You have the option to enter default surcharges. These can be added to each individual transaction. You can charge different rates for credit and debit cards to reflect the banks own transaction charges. You can also set a minimum surcharge amount per payment e.g 2% but with a minimum charge of If you use this facility the surcharge will be added to every transaction you process. To set up the surcharge facility go to Surcharge from the main menu. You have the option of setting up a single transaction or not. To set up a single surcharge press yes, you will entre another screen whereby you can tap in the amount and save for a single transaction. Alternatively press no and you can entre how much you would like to add automatically to credit and debit card transactions. If you select to surcharge a percentage of the transaction value you will also be prompted to add a minimum amount required. Please note that American Express is considered as a credit card by Go2Pay software. You can either surcharge as a percentage of the transaction value or impose a fixed fee e.g per transaction. 6

7 A Guide to Go2Pay (Mobile Credit Card Payment System) Taking payments on iphone 5. Main Menu 6. Transaction 7. Reference 8. Confirmation Once you have set the iphone up you are now ready to make your first transaction. From the main menu select card payment, you can now input the card details and the value of the sale. Enter the amount owed by the customer, a reference of your choice so as to remember the payment and then the customer s mobile phone number. Click continue once all the details have been entered and you will have the opportunity review the transaction details before submitting. Once you click submit you will receive an on-screen prompt to check the details one last time. By clicking okay the Go2Pay app will open your SMS text app and generate a text ready to send to your customer. 9. SMS Send 10. SMS Receive 11. Payment Send the message to your customer (their number will already have been input as the destination). A record of the text will remain in your iphone s SMS text app. Your customer will receive the above text with a link to click so as to complete the payment transaction. By clicking the link, your customer will be taken to this payment screen. They simply enter their card details and click pay now (the amount will be pre-filled for them). The customer will receive instant confirmation (including receipt) of the payment being accepted. Your receipt will appears in the history tab under the main menu. 7

8 Instructions for Android phone set-up 1. Download 2. Open 3. Set Up To see the Go2Pay VT credit card system working on your Android phone, you must first download the application form the Android app store. This can be done by searching for the Go2Pay VT in the Android app store from your Android phone. Once you have downloaded the application, open it and you will see this screen. Click on the Setup tab and enter your account number, username and password. Please note that the currency selection only changes the symbol for the screen & receipts. It is your merchant account that determines the currency your payments are processed in. Additionally, if you turn on the receipt function you will need to complete the Setup of the receipt i.e. to include your company name, telephone number, return address etc. The application allows you to a receipt to a customers after payment has been processed with these details on it, allowing customers to contact you with any queries at a later stage. Once complete click on the Company Details tab on the same screen. In this screen enter your company name, contact telephone number and your address. You also have the option of adding your company logo. 4. Surcharge (where applicable) You have the option to enter default surcharges. These can be added to each individual transaction. You can charge different rates for credit and debit cards to reflect the banks own transaction charges. You can also set a minimum surcharge amount per payment e.g 2% but with a minimum charge of If you use this facility the surcharge will be added to every transaction you process. To set up the surcharge facility go to Surcharge from the main menu. You have the option of setting up a single transaction or not. To set up a single surcharge press yes, you will entre another screen whereby you can tap in the amount and save for a single transaction. Alternatively press no and you can entre how much you would like to add automatically to credit and debit card transactions. If you select to surcharge a percentage of the transaction value you will also be prompted to add a minimum amount required. Please note that American Express is considered as a credit card by Go2Pay software. You can either surcharge as a percentage of the transaction value or impose a fixed fee e.g per transaction. 8

9 A A Guide to to Go2Pay (Mobile Credit Card Payment System) Taking payments on Android phones 5. Main Menu 6. Transaction 7. Reference 8. Confirmation Once you have set the iphone up you are now ready to make your first transaction. From the main menu select card payment, you can now input the card details and the value of the sale. Enter the amount owed by the customer, a reference of your choice so as to remember the payment and then the customer s mobile phone number. Click continue once all the details have been entered and you will have the opportunity review the transaction details before submitting. Once you click submit you will receive an on-screen prompt to check the details one last time. By clicking okay the Go2Pay app will open your SMS text app and generate a text ready to send to your customer. 9. SMS Send 10. SMS Receive 11. Payment Send the message to your customer (their number will already have been input as the destination). A record of the text will remain in your iphone s SMS text app. Your customer will receive the above text with a link to click so as to complete the payment transaction. By clicking the link, your customer will be taken to this payment screen. They simply enter their card details and click pay now (the amount will be pre-filled for them). The customer will receive instant confirmation (including receipt) of the payment being accepted. Your receipt will appears in the history tab under the main menu. 9

10 Matching Mobile Payments to orders in Online Services When logging into Online Services, you can now access a Go2Pay Payments page (shown below) within the My Account menu. This page details a list of all Go2Pay payments that have not yet been matched to an order. When placing an order, the following screen will now appear in Online Services once all Products, Sales Aids and Host Free Gifts have been entered. The Ref. column shows the reference that you assigned to the transaction at the time payment was taken (choosing a sensible reference for the transaction or event will make it easier to find payments on this screen). 10

11 The Customer Payment column shows the total amount paid by the Customer The Funds Available column is the net amount after deducting the appropriate transaction fee Simply click on the box, in the Matched column, next to the payments that relate to the order you are entering. These funds will be allocated against this order, reducing the balance to be paid Once you have selected all the Mobile Payments relating to that particular order, click on Continue to move to the Payments Screen You can pay any remaining balance in one of two ways: either on your own card or by using the relevant card details from customers who have completed the payment slip on the Customer Order Form (instead of using the Mobile Payments option) You can then complete the order in the usual way 11