1. How do I avail PB Mobile Banking?

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1 1. How do I avail PB Mobile Banking? Register through PURVANCHAL BANK Branch: You can approach our branch to avail PB Mobile Banking facility and request by filling the prescribed application form. 2. What are the prerequisites for PB Mobile Banking? Following are the prerequisites for Mobile Banking application:- a) GPRS enabled handset connected with internet. b) Mobile Number Registered with Bank. c) Retail Individual Indian Customer. 3. How do I download the PB Mobile Banking? The new PB Mobile Banking application is compatible to following type of smart phone currently. Operating System Versions Android 2.2, 2.3, 3.0, 4.0 or above Android Users can download the Mobile Banking application from Google Play Store. The same can be browsed in Play Store by typing PUGB.

2 4. How can I activate PB Mobile Banking? After successful downloading and installation of Mobile Banking application, go to New Registration A new window will be opened asking to input your credentials like Mobile number & Account Number.

3 Upon receiving the OTP, enter this in the application and then set your MPin & TPin. MPin/ TPin is 4 characters numeric pass code, which is used to authenticate your transactions. Note: - Activation of PB Mobile Banking is one time activity and further login can happen through User Name and MPin. The MPIN can be changed subsequently whenever desired. 5. What are the features available in PB Mobile Banking? List operative accounts Balance inquiry Account Details/ Mini Statement Intra-bank account to account transfers including scheduled/recurring options. (Third Party) Inter-bank account to account transfers including scheduled/recurring options. (Own/ Third Party) Account Statement for last six months on operative accounts. Change MPin/ TPin Reset MPIN/ TPin List loan accounts

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5 6. How to generate/ change MPin (Login Pin) or TPin (Transaction Password)? Set / Remove / Change of TPin (Transaction Password) or MPin (Login Pin) can happen through Mobile Banking application only. These options are available in Setting menu under Reset Pin of the application.

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7 7. Presently, how are interbank fund transfers made using mobile phone? Various banks are providing remittance facility through their mobile banking platforms. The interbank remittance request initiated from a mobile is processed by the beneficiary bank as a National Electronic Fund Transfer (NEFT) transaction. The fate of such payment request is therefore not known instantly because NEFT payments are processed in batches from 8 am to 6.30 pm. 8. Can I link more than one account to the same mobile number? Yes, you can link the same mobile number to more than one account on same CIF. 9. What beneficiary details do I need to make an NEFT remittance? The beneficiary details required for NEFT are: a. Beneficiary Name, b. Beneficiary s account number, c. Beneficiary IFSC code, d. Beneficiary s Account Number, 10. Is there any limit on the value of transactions in PB Mobile Banking? Currently, transactions up to Rs.25,000/- per day & Rs. 2,00,000/- per month can be facilitated through PB Mobile Banking. 11. What are the charges for sending and receiving remittances using PB Mobile Banking? At present, this facility is free of cost.

8 12. Can the remitter transfer funds from his / her to the beneficiary account in other bank? Yes, the remitting customer can transfer funds to the beneficiary account in other banks also. 13. How does the remitter come to know that his account is debited and funds have been credited in the beneficiary s account? The remitting bank sends a confirmation SMS to the remitting customer about the transaction initiated by him. 14. How does a beneficiary come to know of funds being credited to his / her banks account? The beneficiary bank sends a confirmation SMS to the beneficiary customer informing him / her of the credit in the account. 15. Are the transactions done on mobile phone secure? PB Mobile Banking is a highly secure application, which conforms to RBI recommended standards of security for mobile banking. 16. How much time Mobile Banking transactions take? Normally, Mobile Banking transactions get completed in seconds i.e. less than a minute s time. However, the efficiency depends on the data network available and the efficiency of the mobile operator. 17. Mobile banking facility can be given to Minor account? No, Any account opened in the name of a minor or if any minor is a joint account holder, such accounts are not eligible for mobile banking facility.

9 The Branch Manager Purvanchal Bank Branch PURVANCHAL BANK Mobile Banking Service Registration Form Date :. Sl. No.: * I wish to register/ deregister for Mobile Banking Services of Purvanchal Bank offered under PB Mobile Banking. I submit the information required for the purpose as under: Name of Customer (Maximum m 20 Characters and leave a box blank after each name) (Surname) (First Name) (Last Name) ID Date of Birth D D M M Y Y Y Y User ID (This will be the CIF of customer and filled by bank staff) Mobile No: Register for SMS alert is mandatory. Primary Account Number Single/Joint# Accounts Other Account Numbers Single/Joint # Accounts Add/Delete I have read the terms and conditions prescribed by the Bank for offering Mobile Banking Services to its customers and unconditionally accept them. I am also aware that Bank is entitled to modify the terms and conditions without any notice and posting them on the Bank s website would constitute appropriate notice. I agree that the transactions executed while using Mobile Banking Services under my User ID and MPIN will be binding on me/ all the joint account holders... Date: Signature of the account holder(s) (* Please choose the option) (# Rights on the Purvanchal Bank Service will be same as that in your account at the Branch. Accounts which are operated by all or some of the account holders jointly will not be enabled for mobile banking services.) FOR BRANCH USE ONLY Verified the details of the account holder from the record and found correct. The applicant is eligible and permitted to subscribe to Mobile Banking Service offered by the Bank. Date: Authorized Official The above details are verified and found true also the required amendments are made in CIF such that customer can use his mobile banking software application. Date: BRANCH MANGER