PRODUCT DISCLOSURE SHEET

Transcription

1 PRODUCT DISCLOSURE SHEET (Read this Product Disclosure Sheet before you decide to take up the CIMB Lazada Prepaid Mastercard. Be sure to also read the general terms and conditions) CIMB Bank Bhd CIMB Lazada Prepaid MasterCard 14 November What is this product about? CIMB Lazada Prepaid Mastercard is an account that you can open online, anytime and anywhere without going into a branch, giving you immediate usage of the account. Once you have loaded funds into the account, it allows you to send and receive money by keying in your friend s or family member s address or mobile number (instead of account number), transfer funds within CIMB Bank, perform online and in-store purchases, pay bills, reload your mobile prepaid credit, make remittances and more. It also comes with a physical CIMB Lazada Prepaid Mastercard for in-store purchases at all domestic and worldwide merchants that accept MasterCard as well as cash withdrawals via CIMB Bank ATM and other Bank s ATM displaying the CIRRUS name and/or logo. Usage of this product is for individual retail transactions. You can only own one (1) CIMB Lazada Prepaid Mastercard at any point in time. Your CIMB Lazada Prepaid Mastercard comes with a feature which enables you to pay for goods and services by tapping or waving your CIMB Lazada Prepaid Mastercard at contactless readers/terminals ( Contactless Transactions ). Contactless Transactions not exceeding RM250 do not require your PIN number or signature. The total aggregate Contactless Transaction permitted on a daily basis is RM1,000. In the event you wish to disable Contactless Transactions or set a lower cumulative limit for Contactless Transactions on your CIMB Lazada Prepaid Mastercard, please contact us via CIMB Bank Call Centre at You do not have to present any physical documents and no proof of income is required. All you need to do is to register online via the CIMB Clicks website at Eligibility criteria to open a CIMB Lazada Prepaid Mastercard: Applicants must be at least 18 years old. Applicants must own a MyKad, an active Malaysia-registered mobile phone number and a mailing address in Malaysia. 2. What fees and charges do I have to pay? All fees and charges stated in the table below are inclusive of Goods and Services Tax, where applicable. Description RM CIMB Lazada Prepaid Mastercard Annual Fee (inclusive 6% GST) Cash withdrawal at CIMB Bank ATM Network in Malaysia Cash withdrawal at other banks' ATMs via CIRRUS ATM Network (Domestic and International) RM10.00 RM10.60 per withdrawal

2 Account Balance Inquiry Fee via CIRRUS (Domestic and International) Card Replacement (1 st time) Card Replacement (subsequent) Sales Draft retrieval Fee for request of reproduction of physical statement Conversion for Overseas Transactions Transfer from CIMB Bank/CIMB Islamic Bank savings account or current account via CIMB Clicks. RM2.00 per inquiry RM10.00 RM15.00 RM15.00 per copy RM5.30 per monthly statement. e-statement is free of charge Conversion rate as determined by MasterCard International plus an administrative cost of 1% plus any transaction fee charged by MasterCard International CIMB Bank/CIMB Islamic Bank Cash Deposit Machine Financial Process Exchange ( FPX ) via CIMB Clicks RM What are the key terms and conditions? Pre-Authorisation Amount for Petrol Transactions and Hotel Stay CIMB Bank reserves the right to withhold or suspend payment of an amount of RM200 ( the preauthorisation amount ) from the CIMB Lazada Prepaid Mastercard Account, for a period of 2 days after the date of the said petrol transaction, where payment for petrol purchases are made at the outdoor pump of the petrol station. The pre-authorisation amount will then be reversed and the actual amount will be charged to your CIMB Lazada Prepaid Mastercard upon settlement by the merchant. Alternatively, you may opt to pay at the cashier of the petrol station to avoid the pre-authorisation holding amount. Where the Card is used to pay for hotel stay, the Bank shall also have the right to withhold an amount equivalent to the amount held by the relevant hotel during check- in to the relevant hotel for a maximum of eight (8) days. Overseas and Card-Not-Present (CNP) transactions? All CIMB Lazada Prepaid Mastercard customers will be opted-out from conducting overseas transaction and CNP transaction which is not authenticated via strong authentication method such as dynamic password. In order to conduct such transactions, CIMB Lazada Prepaid Mastercard customers have to expressly opt-in by contacting our call centre at to enable overseas and CNP transactions. Overseas transaction is a transaction made at a merchant terminal outside of Malaysia, where the CIMB Lazada Prepaid Mastercard is physically presented at the terminal at the time of processing the payment. CNP transaction is a transaction made when the card is not physically present. This could include

3 (but not limited to) a) Online, phone, or mail order transactions and b) Transactions on website Termination and/or Suspension of Account/Card The card is issued for the purpose of personal usage. CIMB Lazada Prepaid Mastercard is not to be used for bulk buying in Lazada for reselling purposes. Replacement Card Replacement cards can be obtained upon request by calling our call centre. 4. What if I fail to fulfill my obligations? You are responsible for the costs incurred for all goods and services supplied by any merchants and all cash advances effected through the use of the CIMB Lazada Prepaid Mastercard Account and/or the CIMB Lazada Prepaid Mastercard. You shall be under a duty to use utmost care, diligence and precautions to prevent the loss, theft or fraudulent use of the CIMB Lazada Prepaid Mastercard Account and/or CIMB Lazada Prepaid Mastercard and to prevent the disclosure of your CIMB Clicks User ID, Internet Banking Password, TAC, PIN or any other codes that you will use to access the CIMB Lazada Prepaid Mastercard Account and/or CIMB Lazada Prepaid Mastercard (collectively hereinafter referred to as passwords ) to any other person and you shall indemnify and hold the CIMB Bank harmless against any liability for loss, damage, costs and expenses (legal or otherwise) arising from your breach of such duty. The duty to use utmost care, diligence and precautions to prevent the loss, theft or fraudulent use of the CIMB Lazada Prepaid Mastercard Account and/or CIMB Lazada Prepaid Mastercard and to prevent the disclosure of your passwords to any other person includes: - never allowing anyone else to use the CIMB Lazada Prepaid Mastercard Account and/or CIMB Lazada Prepaid Mastercard regularly check that you still have your CIMB Lazada Prepaid Mastercard never writing the passwords on the CIMB Lazada Prepaid Mastercard or any item normally kept with the CIMB Lazada Prepaid Mastercard and keeping your passwords record, even if disguised, separate and well apart from your CIMB Lazada Prepaid Mastercard never writing the passwords in a way which can be understood by someone else never divulging/disclosing/telling the passwords to anyone else not letting the CIMB Lazada Prepaid Mastercard out of your sight. You must notify the Bank:- i. verbally or in writing immediately of any loss and/or theft of the Kwik Card and/or breach, disclosure or loss of the passwords; ii. as soon as reasonably practicable after having discovered that the Kwik Card is lost, stolen, an unauthorized transaction had occurred or the passwords may have been compromised; iii. immediately upon receiving SMS transaction alert if the transaction was unauthorized; and iv. immediately of any change in your contact number. You shall be and shall remain liable to the Bank for any goods or services supplied by merchants and cash advances effected by the use of the CIMB Lazada Prepaid Mastercard Account and/or CIMB Lazada Prepaid Mastercard by any person before the Bank s receipt of your written or verbal notification of the loss and/or theft of the CIMB Lazada Prepaid Mastercard and/or disclosure of passwords. For the avoidance of doubt, you will be liable for:- i. PIN-based unauthorised transactions, if you have:- a. acted fraudulently; b. delayed in notifying the Bank as soon as reasonably practicable after having discovered the loss or unauthorised use of the CIMB Lazada Prepaid Mastercard c. voluntarily disclosed the PIN to another person; or

4 d. recorded the PIN on the CIMB Lazada Prepaid Mastercard, or on anything kept in close proximity with the CIMB Lazada Prepaid Mastercard and could be lost or stolen with the CIMB Lazada Prepaid Mastercard. ii. unauthorised transactions which require signature verification or the use of a contactless CIMB Lazada Prepaid Mastercard, if you have:- a. acted fraudulently; b. delayed in notifying the Bank as soon as reasonably practicable after having discovered the loss or unauthorized use of the CIMB Lazada Prepaid Mastercard; c. left the CIMB Lazada Prepaid Mastercard or an item containing the CIMB Lazada Prepaid Mastercard unattended, in places visible and accessible to others or failed to exercise due care in safeguarding the CIMB Lazada Prepaid Mastercard at your place of residence; or d. voluntarily allowed another person to use the CIMB Lazada Prepaid Mastercard. You may notify the Bank of any loss and/or theft of the CIMB Lazada Prepaid Mastercard and /or disclosure of the passwords to any person, immediately, by calling our call centre at Where passwords are used in respect of any transaction through the use of CIMB Lazada Prepaid Mastercard, you are deemed to have used the CIMB Lazada Prepaid Mastercard and you cannot allege that such transaction was unauthorized as a consequence of the CIMB Lazada Prepaid Mastercard being lost or stolen. We have the right to terminate your CIMB Lazada Prepaid Mastercard if you fail to abide by the Terms and Conditions governing the CIMB Lazada Prepaid Mastercard. 5. What are the major risks? You must notify us immediately after finding out that your CIMB Lazada Prepaid Mastercard is lost or stolen, or your CIMB Lazada Prepaid Mastercard or PIN number or any codes, usernames and passwords have been compromised, or if you suspect that an unauthorized transaction has been conducted on your CIMB Lazada Prepaid Mastercard in order for us to block your account/card. 6. What do I need to do if there are changes to my contact details? It is important that you inform us of any changes in your contact details to ensure that all correspondence reach you in a timely manner. This can be done by contacting the CIMB Bank Call Centre to update your contact details. 7. Where can I get further information? For more information, please contact us at: Website: OR cardcentre@cimb.com; OR Call Centre: ; If you wish to lodge any complaints, please contact to our Call Centre representatives at: 1. CRU@cimb.com; OR 2. Write to us: Customer Resolution Department CIMB Bank Berhad

5 Level 19, Menara Bumiputera Commerce No. 11, Jalan Raja Laut Kuala Lumpur. 3. Call Centre: If our reply to your query or complaint is not satisfactory to you, you may contact Bank Negara Malaysia LINK or TELELINK at: Address: Block D, Bank Negara Malaysia Jalan Dato Onn Kuala Lumpur Tel : Fax : bnmtelelink@bnm.gov.my 8. What do I get from this product and what are the limitations? 15% Bonus Cash Rebate You will receive a 15% Bonus Cash Rebate up to RM25 each month on Lazada spend. (This offer is only valid from 12 June December 2017) 1% Cash Rebate You will receive a 1% Cash Rebate up to RM25 each month on Lazada spend. 0.5% Cash Rebate You will receive a 0.5% Cash Rebate up to RM25 each month on other spend. Once the system has verified the purchase(s) of the Eligible Customer, the Rebate will be credited back into the Eligible Customer s CIMB Lazada Prepaid Mastercard account on the 25 th of the following month, as illustrated in the table below. All cash rebate are calculated based on a calendar month basis. Transaction Date Rebate Posting Date No annual fee for 1 st year 13 August September August September September October September October 2017 Your annual fee for the first year will be waived if you apply during the campaign period. You will need to top up a minimum of RM20 during the application of CIMB Lazada Prepaid Mastercard whereby the sum of RM10 will be paid towards the annual fee of the card. Your account will be credited with the annual fee waiver of RM10 on 25 th of the following month. (This offer is only valid from 12 June December 2017) In-store Purchase The CIMB Lazada Prepaid Mastercard can be used to pay for goods and services at merchants domestically and worldwide that accept MasterCard.

6 Online Purchases Perform online purchases with ease via the CIMB Lazada Prepaid Mastercard. Note: Choose credit card as payment mode for transactions on third party websites. Fund Transfer You can transfer funds to your own account or to any third party account maintained with CIMB Bank or CIMB Islamic Bank Berhad in Malaysia via CIMB Clicks by entering the recipient s bank account number. Note that transferring to 3 rd party accounts are only applicable to CIMB account holders with a CIMB Clicks account. If you are a non-cimb account holder/cimb account holder without a CIMB Clicks account, you can only transfer funds to your own account i.e. own single named CASA account excluding joint CASA accounts, maintained with CIMB Bank. OctoSend You can also send money to your family and friends by keying in their address or Malaysian mobile number. It allows you to transfer funds conveniently without the hassle of remembering account numbers. To do an OctoSend, select via OctoSend under the Transfer tab in CIMB Clicks. You will receive a Claim Code which needs to be shared with the recipient within 7 days. Recipient will need to key in the code to claim the money under the Claim tab in CIMB Clicks This service is only applicable to CIMB Account Holders with a CIMB Clicks account. Various Channels to Add Money to your CIMB Lazada Prepaid Mastercard Account You can easily add money into your CIMB Lazada Prepaid Mastercard from these channels Add Money Channels Transfer from CIMB Bank/CIMB Islamic Bank savings account or current account via CIMB Clicks. CIMB Bank/CIMB Islamic Bank Cash Deposit Machine FPX via CIMB Clicks Fees & Charges RM1.06 (Inclusive 6% Goods and Services Tax) Inter Bank Giro (IBG) from another bank Note: When you perform an IBG transaction from another bank, you are required to choose credit card as transaction type RM0.11 Note: Non-CIMB account holders/cimb account holders without a CIMB Clicks account can only perform first top-up through FPX Payment. Cash Withdrawals You can withdraw cash at any CIMB Bank ATM terminals in Malaysia or other banks ATMs displaying the CIRRUS name and/or logo with your CIMB Lazada Prepaid Mastercard. Your Personal Identification Number (PIN) will be delivered to your mailing address via normal mail. This service is only applicable to CIMB Account Holders with a CIMB Clicks account. Discounts & Privileges Enjoy exclusive discounts and privileges at selected merchant partners when you pay with your CIMB Lazada Prepaid Mastercard. Full list of discounts and privileges benefit can be found at under the Privileges tabs. Discount and Privileges are not fixed and may change.

7 Safety Measures For added security, SMS alerts will be sent at no cost to your mobile phone number registered with the Bank whenever the following purchase amounts are made from your CIMB Lazada Prepaid Mastercard: 1) Purchase amount of at least RM1 for online purchases 2) Purchase amount of at least RM500 for point-of-sale purchases To protect against fraud, you will receive an Authentication Code via SMS to authenticate your purchases made online. Wallet Limit The CIMB Lazada Prepaid Mastercard has a maximum wallet limit of RM4,999 at any time for CIMB account holders or those with CIMB Clicks Account. For customers without a CIMB account or CIMB Clicks account, the maximum wallet limit is RM2,999. You shall not add or credit funds in excess of the said maximum amount into the CIMB Lazada Prepaid Mastercard. All payments or credits made to the CIMB Lazada Prepaid Mastercard Account by a Non-CIMB Account Holders/CIMB customers without CIMB Clicks account must be from their own single named CASA account excluding joint CASA accounts, maintained with other banks, performed via FPX payment, for their first time top-up. Daily Transaction Limit The maximum daily combined retail and cash transaction limit is RM4,999 for CIMB account holders or those with CIMB Clicks Account. For those without a CIMB account or CIMB Clicks account, the maximum daily transaction limit is RM2,999. The information provided in this disclosure sheet is valid as at 14 November 2017.