Spend Smart & Save Smart
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1 MyCardPlus
2 Contents 1. About this brochure 2. Welcome to MyCardPlus 3. Activate your card 4. Using your card/s 5. Statements 6. Here to help Spend Smart & Save Smart 1About this brochure. In this brochure, you ll find important information about your new salary packaging cards provided by MyCardPlus and how to activate and use them. If you need assistance, please refer to the Here to Help section of this brochure.
3 2 Welcome to MyCardPlus, provider of your Salary Packaging cards. On behalf of MyCardPlus I would like to welcome you as a customer and thankyou for applying for a salary packaging card. To help you understand how your membership and accounts will work with MyCardPlus, we re providing you with a comprehensive overview that we hope will benefit you as you start to use your new accounts and cards with us. To get to know us a little better, I thought I d share a bit more about us. MyCardPlus offers a unique product to the salary packaging industry by providing salary packaging cards to eligible employees. In exchange for a small salary sacrifice, these pre-tax dollars are deposited onto our benefit cards and can be used like a credit card for the payment of expenses. MyCardPlus has partnered with Beyond Bank Australia to provide this product. Beyond Bank Australia will issue your own account number allocated to your salary packaging card. In addition, MyCardPlus offers a unique system that enables our customers to access transactional data and request additional cards. Our Employee Portal is the first of its kind to offer an interactive platform that supports a no fuss no forms electronic onboarding process to order cards. We strive to provide an easy, efficient and effective salary packaging card solution in today s busy world. Yours sincerely, Kerry Woischuk General Manager
4 Your Salary Packaging card is enclosed. Now that you have your new Salary Packaging card with paywave technology, you re able to make purchases, shop online or over the phone, and arrange recurring payments using your 16-digit card number. Your card displays your unique member number, which is located on the bottom left of your card. You will need to use your member number in all circumstances including when you contact MyCardPlus, your Salary Packaging Administrator or Beyond Bank Australia. Along with your new member number, you also have a unique eight-digit account number. These account numbers will assist you in identifying your Living Expenses Account and/or Meal Entertainment Account when you talk to us about your accounts. For example: Living Expenses Account (example) Meal Entertainment Account (example)
5 For security purposes, you will need to use either your Internet Banking password or Telephone Banking password anytime you wish to access your accounts via our Internet Banking portal ( Internet Banking Password MyCardPlus and Beyond Bank Australia have partnered together to create a unique Internet Banking Platform which is a secure transaction environment that you can use to do your internet banking online. For security purposes, you will need to enter your 8 character Internet Banking password that you had selected on your electronic Onboarding Application Form, anytime you wish to access your accounts using Internet Banking. Verification Passcode (Telephone Banking - for Beyond Bank Australia only) *You were prompted to create a 4-8 digit verification passcode when you competed the electronic onboarding application form for Salary Packaging. This is also referred to as your Telephone Banking Passcode. Your personal Telephone Banking passcode can be used in the communications with Beyond Bank Australia and ensures your information is secure at all times. *Additional cardholders are required to complete a Bank Form, please enquire with your Salary Packaging Administrator for further details
6 Activate your card 3 Before you can start using your card, you'll need to activate it either on internet banking, by calling Beyond Bank Australia, or in a branch. Make sure you have your card and your Internet Banking password (if activating via Internet Banking) or your Telephone Banking passcode (if activating over the phone) handy before you begin. You may also be asked for your member number which is located below your name on your card. How to activate your card: Online: Log onto and select Services Activate Card. You'll be asked to enter your password and your member number. When you access Internet Banking for the first time you will also need to register for secure SMS. You'll be prompted to do this when you log on to Internet Banking for the first time. *Subsequent SMS alerts incur a fee and are charged to the card.
7 In a branch: Visit a Beyond Bank Australia branch and speak with experienced staff. Remember to take your new card, and have your passcode or Drivers License handy for ID purposes. Phone: Call Beyond Bank Customer Relationship Centre on , available Monday to Friday 8:00am to 8:00pm and 9:00am to 3:00pm on Saturday (ACST), excluding national public holidays.
8 4 Using your card/s Your Living Expenses Card can be used to buy almost anything including everyday expenses like groceries, utility bills and clothes. Your Meal Entertainment Card is accepted at most restaurants, cafés, hotels, bistros and holiday accommodation providers in Australia and overseas. Card Access Salary Packaging Cards Use your card wherever Visa is accepted. Look for the Visa/Plus logo both in Australia and overseas. Credit Transactions made at an eftpos terminal. Visa paywave for purchases up to $100 Visa with pin for purchases over $100 Bill payments using your 16-digit card number Identification purposes in a branch or over the phone Online or over-the-phone transactions using your 16-digit card number Card Restrictions Due to Australian Taxation legislation, the following transactions cannot be performed using your Salary Packaging cards. For more information regarding this we suggest you speak to your Salary Packaging provider. Cash Withdrawals Cash Advances Transactions to or from your accounts ATM withdrawals BPAY payments
9 Accessing your money, your way. At MyCardPlus you can access your money anytime, anywhere with our range of options. Use your new Salary Packaging card/s to make purchases, shop online or over the phone, or to set up a recurring payment. Obtain your account balances, 24/7 anywhere in the world, using telephone banking (Beyond Bank Australia) ph: Enjoy innovative iphone and Android phone banking apps. Contact MyCardPlus helpline on for enquiries regarding your portal or mobile app issues. Access Internet Banking 24/7.
10 5Electronic Statements You will receive an estatement each month through Internet Banking. You will receive an notification each month to let you know when your estatement is available for viewing. If you have not provided us with an address when you joined, you will receive your statement in the mail twice a year, in January and July. If you wish to receive statements more frequently by mail a fee will be charged. Please refer to Beyond Bank Australia Fees and Charges on their website
11 Available Now! 6 Here to help Our experienced staff are available to assist you with any queries about the information detailed in this brochure. For information or assistance with your banking requirements please phone Beyond Bank Australia For information or assistance relating to Salary Packaging, please contact your Salary Packaging provider. All other enquiries please contact MyCardPlus direct
12 MyCardPlus Level 2, Bank St, South Melbourne, VIC, 3205 t: e: w: PO Box 7066 Melbourne Victoria
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