FAQs for Siddhartha Bank Smart. 1. What is Siddhartha Bank Smart (Mobile Banking)? Why should I apply for it?

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1 FAQs for Siddhartha Bank Smart 1. What is Siddhartha Bank Smart (Mobile Banking)? Why should I apply for it? Siddhartha Bank Smart is a service that enables banking anywhere anytime, through your mobile phone. Enjoy banking at your fingertips with instant access to your savings and current accounts. Instant fund transfer, view mini statements and balance query, Utility payments, Recharge PIN Top Ups, Merchant Payments, iconnect and Card Services, General Information of Banks imagine all this from your mobile phone. 2. Is Siddhartha Bank Smart different from mobile alerts? Yes indeed! Siddhartha Bank Smart gives you much more than mobile alerts. Siddhartha Bank Smart can be used for Account Fund Transfer, view mini statements and balance query, make Merchant Payments, Card services, General Information of Banks, Utility payments, Recharge PIN Top Ups etc. it is a whole new way of banking. Mobile alert is a SMS service where SBL updates you on account activity. These SMSs are sent whenever an event occurs in your account. It sends SMS for every DEBIT or CREDIT transaction equal to and more than NPR What is the difference between SBL SMS alerts and Siddhartha Bank Smart? SMS alerts keeps you updated about the significant transactions that have taken place in your account(s). Through SMS Alert you can receive SMS for every Debit only, Credit only or both types of transaction of NPR or more on the specified mobile number provided by you. Whereas Siddhartha Bank Smart allows you to get account information such as mini statements and balance inquiry, fund transfer, Utility payments, Recharge PIN Top Ups, Merchant Payments, and General Information of Bank etc either thorough SMS or WEB. 4. Why do I need Siddhartha Bank Smart? Siddhartha Bank Smart is quick and convenient. You can carry out basic banking activities directly from your mobile phone so you can save time of visiting branch. More importantly you can perform transaction from Siddhartha Bank Smart round the clock. 5. Can I avail Siddhartha Bank Smart services? Of course, Siddhartha Bank Smart is offered to all account holders. To apply, kindly visit the nearest SBL branch.

2 6. Do you charge for this service? Yes, we charge NPR 100 for registration and NPR 100 annual fee next year onwards. 7. Do we need any application to be installed in our mobile to use Siddhartha Bank Smart? Yes, you need to download Siddhartha Bank Smart Application from Play Store for Android based mobiles and you can also download the application from I-tunes (APPLE STORE) for iphone. 8. What kind of phones support Siddhartha Bank Smart? All Android and IOS phones support Siddhartha Bank Smart. 9. Can I use Siddhartha Bank Smart using another SIM than the registered one? No, you cannot use Siddhartha Bank Smart by using another SIM other than the registered one. 10. I have a CDMA phone, can I use mobile banking? No, Siddhartha Bank Smart is enabled for GSM mobile phones only i.e. NTC GSM & NCELL GSM and cannot be used for CDMA Phone. 11. I have already registered in Siddhartha Bank Smart but when I request for any service it reply back error message as unregistered user, why? We assume in that case you might be using a DUAL SIM mobile. If its true then our Siddhartha Bank Smart application sends message from the SIM that is set as default. You need to change the default SIM to the one you registered so that message can be pushed from the registered SIM. If you are not able to set the default SIM from setting of your mobile then either you change the slot of the SIMs or visit nearest Siddhartha Bank Branch to change the registered mobile number to another SIM you are carrying. 12. While requesting a service for Siddhartha Bank Smart application shows that Request Successful but the request doesn t get executed why? While requesting the message Request Successful is just a notification given my Siddhartha Bank Smart Application that message has been successfully Pushed. However it does not signify that actually the request has reached to Siddhartha Bank End. Please note that the message pushed from the application might gets drop from service provider NTC/ NCELL. Hence transaction cannot be executed. Please remember for every request done from Siddhartha BANK Smart that reach at our

3 end will be provided with a reply SMS message whether it is successful or unsuccessful. 13. What are the various features offered by SBL Siddhartha Bank Smart? Siddhartha Bank Smart offers a variety of features to make banking convenient. It gives instant access to your: A)Savings Account B) Current Account Here are the features of Siddhartha Bank Smart Inquiry: Balance Inquiry and Mini Statement. Fund Transfer: Transfer of fund intra bank account or interbank account within Fonepay Network. Merchant Payment: Payment to various merchants. Utility Payment: Payment of various utility bills like GSM Postpaid, PSTN Landline etc. Electronic Top Ups: Top Up of various entities like NTC, NCELL, Dish home etc. General Information: To receives various information of Siddhartha Bank like Branch & ATM Location, Deposit & Loan Products details and their features etc. Credit card payment. Standing Instruction 14. Can I transfer funds instantly using Siddhartha Bank Smart? Yes, you can transfer the funds to another account within a bank or interbank network of F1soft. 15. Is there any limit on financial transactions? SBL has allowed customers to make financial transactions as below: Features Transaction Count Per Transaction Amount(NPR ) Per Day Amount(NP R) Payment (Topup/ Credit card payment etc.) , ,000 Account Transfer within Siddhartha Bank 10 25, ,000 Schedule Payment within Siddhartha Bank 10 25, ,000 Inter Bank Transfer within Fonepay Network 10 50, ,000

4 16. Is there any additional change incurred while doing the account fund transfer from Siddhartha Bank Smart? No, there is not any extra charge associated for fund transfer using Siddhartha Bank Smart if transfer is within Siddhartha Bank. If it is interbank transfer fee will be charged as per following table: Transaction Amount in NPR Charge Levied in NPR Up to 1, ,000 to 10, ,001 to 20, ,001 to 30, ,001 to 40, ,001 to 50, What channels does Siddhartha Bank Smart work? Siddhartha Bank Smart is available through WEB and SMS. For SMS a message will be pushed from you mobile and reply for same will be provided by SMS itself. For WEB the request will be executed via Internet Connection. 18. Can I start using Siddhartha Bank Smart now! To avail Siddhartha Bank Smart service first you need to apply for it. This can be done at the nearest SBL branches. 19. How can I register for it? The service is offered to SBL customers. Kindly visit the nearest branch to register. You need to fill in the application form to enable the services. As soon as your user is created a temporary Siddhartha Bank Smart GPRS password and TXN PIN will be sent on the registered mobile number. You have to change the GPRS password and TXN PIN on your first login. 20. Can 4 digit TXN PIN be used for SMS Banking? Yes, GPRS transaction PIN and SMS PIN is the same.

5 21. Can I access Siddhartha Bank Smart when I am abroad? Yes, You can use Siddhartha Bank Smart when you are abroad through GPRS channel. 22. Will it be okay if I change my mobile phone number? If your mobile number is changed, immediately inform to SBL. You have to submit a request for change the mobile no. 23. What should I do if I get stuck? Kindly contact SBL Customer Care on (Ext: 2415) or (Direct Line) we ll be delighted to assist you from 7 A.M. Morning to 10 P.M Evening. 24. How does my MPIN gets locked and What should I do to unlock it? If you use incorrect PIN for 3 consecutive times your MPIN gets locked. You need to submit the application for PIN reset. After proper verification, application will be unlocked and new PIN will be sent.

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