Polycom Soundpoint IP321 Phone Guide

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1 Polycom Soundpoint IP321 Phone Guide 1 Polycom Soundpoint IP321 Phone Guide

2 CONTENTS Making Calls... 3 Using the handset... 3 Using the hands-free speakerphone... 3 Using speed dial... 3 Answering Calls... 3 Ending Calls... 3 Rejecting/Silencing a Ringing Call... 4 Redialling Last Outgoing Number... 4 Muting a Call... 4 Activating Do Not Disturb... 4 Volume... 4 Call Hold & Transfer... 5 Placing a Call on Hold... 5 Placing a Call on Hold to Dial another Number... 5 Transferring a Call with Consultation... 5 Transferring a Call without consultation (Blind Transfer) Polycom Soundpoint IP321 Phone Guide

3 Making Calls Using the handset Pick up the handset, dial the number, then press the Dial button Dial the number, and then press the Dial button. Using the hands-free speakerphone With the handset on-hook: 1. Press the Speaker Phone button press the NewCall softkey 2. Dial the number, and then press the Dial button. Using speed dial Use the dial pad to enter the speed dial index followed by the # key Press the Dial button pick up the handset to place a call. Tip: During a call, you can alternate between handset and hands-free speakerphone modes by pressing the speaker phone button picking up the handset. Answering Calls When you are not in another call, you can answer the phone by: Picking up the handset Pressing the Speakerphone button Pressing the Line key Pressing the Answer soft key Ending Calls To end a call, do one of the following: Hang up the handset Press the EndCall soft key If using the speakerphone, press the Speakerphone key 3 Polycom Soundpoint IP321 Phone Guide

4 Rejecting/Silencing a Ringing Call You can igne an incoming call and stop it from ringing. Silencing the current call does not affect future calls (future calls will ring as usual). Press the Igne soft key to silence the ring of an incoming call. If voice mail is configured f the line, the unanswered call will default to voice mail and will show up in your Received Calls List. Note: This feature does not wk on lines that appear on multiple sets. Redialling Last Outgoing Number To call the last number dialled from your phone, use the Placed Call list. 2. Select Features (1 on the dial pad) 3. Select Call Lists (4 on the dial pad) 4. Select Placed (2 on the dial pad) 5. Highlight the call, and then press the Dial button. Muting a Call During a call, press the Mute key (Red button with microphone icon). The Message Waiting Indicat turns red and a microphone on the graphic display indicates that the other party ( parties) cannot hear you. Activating Do Not Disturb If voice mail is configured f the line, all calls will default to voice mail when Do Not Disturb (DND) is enabled. To turn on Do Not Disturb: 2. Select Features using the checkmark button, and then select Do Not Disturb. A flashing icon (x) and the text Do Not Disturb is displayed on the screen indicating the feature has been turned on. To disable Do Not Disturb: 2. Select Features, and then select Do Not Disturb again Volume Adjusting the Volume To adjust the receiver volume during a call, press the volume control buttons (- +): Pressing the volume control buttons while the phone is idle adjusts the ringer volume f the set. Pressing the volume control buttons while using the speaker phone adjusts the speaker phone volume. 4 Polycom Soundpoint IP321 Phone Guide

5 Call Hold & Transfer Placing a Call on Hold 1. Ask the caller to stay on the line 2. Press the Hold button 3. To return to the caller, press the Hold button again the Resume soft key. Placing a Call on Hold to Dial another Number You can speak to another person and then return to the iginal caller. 1. Ask the caller to stay on the line 2. Press the Hold button. The top of the display screen will show Hold and list the phone number 3. Press the New Call softkey 4. Dial another phone number, press the Dial button, consult privately, then press the End Call soft key to end the call 5. Press the Resume soft key to return to the iginal caller. Transferring a Call with Consultation You can speak with the party to whom you want to transfer the call befe transferring the call. 1. Ask the caller to stay on the line while you transfer the call 2. Press the Trans soft key. The caller is placed on hold 3. Enter the number to which you want to transfer the call, then press the Dial button 4. When the third party answers, the caller remains on hold so you can talk privately with the third party 5. To transfer the call, press the Trans soft key, and then hang up the phone. Note: To cancel the transfer befe the call connects, and return to the caller, press the Cancel soft key. Transferring a Call without consultation (Blind Transfer) You can transfer a call without speaking to the person who is to receive the transferred call. 1. Ask the caller to stay on the line while you transfer the call 2. Press the Trans soft key 3. Press the Blind soft key 4. Dial the number to which you want to transfer the call, and hang up. The call is automatically transferred after you dial the number of the party to whom you want to transfer the call. 5 Polycom Soundpoint IP321 Phone Guide

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