Digital Wallets In Depth What are they? How do they work? And where do credit unions fit in?

Size: px
Start display at page:

Download "Digital Wallets In Depth What are they? How do they work? And where do credit unions fit in?"

Transcription

1 Digital Wallets In Depth What are they? How do they work? And where do credit unions fit in? 1

2 Today s Presenters CAROLINEWILLARD Executive Vice President, Marketing & Strategy AMANDASMITH Senior Manager, Technology & Innovation 2

3 Agenda A Look Inside: Digital Wallets Demystified Expectation: What Do Consumers Want? Experience: What Do Consumers Experience Now? Opportunity: Where Do Credit Unions Fit In? Engagement: When Will Wallets Take Off? Q&A 3

4 4 A Look Inside Digital Wallets Demystified

5 What is a Digital Wallet? Software that resides on a buyer s computer and holds digital cash, and a digital certificate with a digital signature, as well as billing, shipping, and payment information for online transactions. 5 Source: BusinessDictionary.com

6 Introducing the Mobile Wallet Contains wallet-like information Acts as payment and shopping hub Integrates payment, geolocation, merchant loyalty Eliminates the need for a regular wallet 6

7 7 Wallets in Use

8 Mobile Wallet: Unpacked Cardless Payments to Merchants ID & Insurance Info Mobile P2P: Send & Receive Tickets Electronic Receipts Geolocation Features Coupons & Special Offers 8 Loyalty Programs

9 Mobile Wallet: Unpacked Mobile Wallets Also Need These Attributes: Connect with merchants and other wallets Integrate with shopping and geolocation Secure, trustworthy Part of the financial services package 9

10 10 Expectation What do consumers want?

11 PayPal Study WHO WANTS ONE? of Americans would prefer to leave their wallet at home. PAYBACK IS A HITCH of Americans have been stiffed by friends, either intentionally or not. 11 Source: PayPal Global Study 2013 Survey conducted by Wakefield Research

12 Awareness Gap FAMILIARITY VS. USAGE FAMILIAR WITH MOBILE WALLET FAMILIAR & LOOKING FORWARD TO ADOPTING 50 percent of people are aware of what a mobile wallet is. Of those, 22 percent look forward to adopting one. 12 Source: CMB Consumer Pulse, Spring 2013: The Mobile Moment: Barriers and Opportunities for Mobile Wallet

13 Usage Gap What actions did consumers take in past 6 months, or plan to take in next 6 months? USED A MOBILE WALLET HAD NOT USED A MOBILE WALLET BUT PLANNED TO HAD NOT USED NOR PLANNED TO USE 13 Source: CMB Consumer Pulse, Spring 2013: The Mobile Moment: Barriers and Opportunities for Mobile Wallet

14 Security concerns are the top barrier to usage Which of the following reasons prevent you from using a mobile wallet? Worried about security Don t want to pay fees Don t want the store to have my wallet info Credit cards have better rewards Not as convenient as cash or credit cards No single payment system across merchants Not available at stores where I would use it Don t know which app is best 14 Technology doesn t always work properly It s too difficult on a small screen Source: CMB Consumer Pulse, Spring 2013: The Mobile Moment: Barriers and Opportunities for Mobile Wallet

15 Gartner, "Forecast: Mobile Payment, Worldwide, 2013 Update." Fantasy vs. Reality UP FROM 201 Million in 2012 in mobile payments this year UP 69% 15 Gartner, "Forecast: Mobile Payment, Worldwide, 2013 Update

16 16 Experience What s the mobile wallet space like right now?

17 Mobile Wallets NO CONSENSUS No dominant brand or identity Rival technology with no clear winner Competition over who s in charge Consumers confused, not engaged 17

18 18 Split Personality

19 NUMBER OF DEVICES (in millions) NFC Payment: So Cool, No One Uses It? NORTH AMERICAN NFC USAGE NFC Enabled Smartphones NFC Handsets in Use for Payments 19 Source: Juniper Research: NFC Mobile Payments Market update Business Models &Forecasts

20 A Vicious Cycle? The Vicious Cycle of NFC Rejection 20 Source: Juniper Research: NFC Mobile Payments Market update Business Models &Forecasts

21 The Cloud via PayPal NO NFC, BUT NOT UNIVERSALLY AVAILABLE WORKS WITH YOUR EXISTING CARDS FUN ELEMENT IS SKETCHY NOT A GAME-CHANGER YET 21

22 22 Who s in Charge?

23 Apple and the Great Unknown iphone APP 23

24 Usage is Up ACTIVE MOBILE WALLET USERS MAKING DOMESTIC TRANSFERS (in millions) AFRICA & MIDDLE EAST 75 FAR EAST & CHINA 50 INDIAN SUBCONTINENT 25 NORTH AMERICA Source: Juniper Research: Mobile Money Transfer & Remittances Business Models & Monetisation Opportunities

25 When Will We Reach Critical Mass? SMARTPHONE USE Widespread and Growing REAL BRANDS Unity Raises Awareness MERCHANT AVAILABILITY Spotty and Confused TECHNOLOGICAL CONGRUITY Fragmentation Everywhere 25

26 26 Opportunity How Do Credit Unions Win Now?

27 CO-OP Recommendations ENCOURAGE ADOPTION PARTICIPATE IN MANY PROGRAMS OFFER KEY FEATURES LIKE P2P WITH THE MARKET 27

28 28 Be There!

29 Future Engagement of Members Tied to Wallet Usage To Incentivize Adoption Mobile, Social, Online, Print, In-Branch

30 Reinforce Card Relationships Revitalize your card programs. Promote rates, features, benefits. Use analytics to track interest and usage. 30

31 Mobilize Now Real-time good funds model Digital account management Transactions between credit union accounts Me2You transactions within credit unions Remote deposit capture And more to come, including Me2Anyone payments, to ubiquity. 31

32 32 Engagement Will Wallets Take Off?

33 Mobile Wallets: A Work-In-Progress A number of elements are in place, but mobile wallets aren t there yet.? MOBILE BANKING MOBILE P2P PROPRIETARY PAYMENT CARDS/APPS 33

34 The Shopping Suite MOBILE SHOPPING LOYALTY CARDS & APPS COUPONS & OFFERS E-RECEIPTS TICKETS 34

35 Geolocation With a smartphone, you are (almost) never lost. 35

36 36 How effortlessly could the transition happen?

37 CO-OP is Here 37

38 More to Come! 38

39 39 Q&A

40 FOLLOW-UP with link to recording of today s webinar UPCOMING WHITEPAPER also coming via 40

Go Time for Mobile Wallets?

Go Time for Mobile Wallets? Go Time for Mobile Wallets? Introduction Despite a clear desire for the ability to make payments without carrying a conventional wallet, for half of all consumers the concept of a mobile wallet remains

More information

Banking Technology Trends

Banking Technology Trends Banking Technology Trends Tuesday, June 18, 2013 3:30 PM 4:45 PM Presented by: Joe Trafton SVP, Chief Strategic Officer COCC 135 Darling Drive Avon, CT 06001 slide 2 slide 3 Bank Return on Equity 16% 14%

More information

The Future of the Mobile Wallet: Barriers and opportunities for the 2012 next stage of the mobile payment revolution 2015.

The Future of the Mobile Wallet: Barriers and opportunities for the 2012 next stage of the mobile payment revolution 2015. The Future of the Mobile Wallet: Barriers and opportunities for the 2012 next stage of the mobile payment revolution 2015 About this study The mobile wallet revolution is well underway, but the winning

More information

MOBILE WALLETS. The Future of Cash. Whitepaper.

MOBILE WALLETS. The Future of Cash. Whitepaper. MOBILE WALLETS The Future of Cash Whitepaper www.juniperresearch.com 1 1.1 Introduction With the arrival of Apple Pay, interest in mobile wallets has been rekindled. In developed markets, an array of stakeholders,

More information

Will Mobile Phones Replace Cards?

Will Mobile Phones Replace Cards? Will Mobile Phones Replace Cards? Bastian Knoppers, Senior Vice President Card Personalization and Fulfillment, FIS Soren Bested, Managing Director Monitise Americas Kevin Morrison, Senior Vice President

More information

Navigate our app like a pro. How-to s, guides and more. Certified by J.D. Power* for providing An Outstanding Mobile Banking Experience.

Navigate our app like a pro. How-to s, guides and more. Certified by J.D. Power* for providing An Outstanding Mobile Banking Experience. Navigate our app like a pro How-to s, guides and more Certified by J.D. Power* for providing An Outstanding Mobile Banking Experience. Smart phone. Safe banking. Secure access We make keeping your money

More information

Drivers and Trends in Mobile Payments. MMT APAC Manila, Philippines Lance Blockley 18 January 2011

Drivers and Trends in Mobile Payments. MMT APAC Manila, Philippines Lance Blockley 18 January 2011 Drivers and Trends in Mobile Payments MMT APAC Manila, Philippines Lance Blockley 18 January 2011 Mobile payments covers a number of different types of transaction Mobile Proximity Payments Mobile Money

More information

State of US Mobile Payments (NFC)

State of US Mobile Payments (NFC) State of US Mobile Payments (NFC) (NFC State of the Industry Panel) Chandra Srivastava Business Leader, Visa SCA Mobile & NFC Council 2013 Payments Summit February 6, 2013 Draft - For Discussion Only 1

More information

Transitioning to a Digital Bank: Make Banking Fun CLAB 2015 Financial Technology and Innovation Conference September 3, 2015 Intercontinental

Transitioning to a Digital Bank: Make Banking Fun CLAB 2015 Financial Technology and Innovation Conference September 3, 2015 Intercontinental Transitioning to a Digital Bank: Make Banking Fun CLAB 2015 Financial Technology and Innovation Conference September 3, 2015 Intercontinental Hotel-Miami, FL Who doesn t love to wake up from a great party?

More information

How Mobile is Reshaping Payments

How Mobile is Reshaping Payments How Mobile is Reshaping Payments Smart Card Alliance Payments Summit April 7, 2016 Marianne Crowe Vice President, Payment Strategies Federal Reserve Bank of Boston Disclaimer: The views expressed in this

More information

Evolving Wireless Services to the Future

Evolving Wireless Services to the Future Evolving Wireless Services to the Future Dr. Mark Epstein Senior Vice President, Development 3G and LTE Will Drive Mobile Broadband Into the Next Decade Sources: Strategy Analytics, July 2007; Informa,

More information

CO-OP Mobile: Mobile App for ipads. April 18, 2013

CO-OP Mobile: Mobile App for ipads. April 18, 2013 CO-OP Mobile: Mobile App for ipads April 18, 2013 1 Today s Presenters DIANEZABLIT Product Marketing Manager RANDYTHOMPSON Senior Product Manager 2 Agenda Marketplace Mobile Trends CO-OP Mobile Overview

More information

Mobile Banking and Payments Emerging Trends and Opportunities

Mobile Banking and Payments Emerging Trends and Opportunities Mobile Banking and Payments Emerging Trends and Opportunities VIDEO 2 Introductions Barry O Connell Banking and Payments Strategy Barry focuses on customer, product and channel strategy for banks and payments

More information

Consumers Use of Mobile Financial Services 2015

Consumers Use of Mobile Financial Services 2015 Consumers Use of Mobile Financial Services 2015 Arturo Gonzalez and Ellen A. Merry Division of Consumer and Community Affairs Federal Reserve Board The analysis and conclusions set forth in this presentation

More information

Business & Technology Trends & Innovations: How Credit Unions Can Compete to Win! Mark Sievewright July 18, 2014

Business & Technology Trends & Innovations: How Credit Unions Can Compete to Win! Mark Sievewright July 18, 2014 Business & Technology Trends & Innovations: How Credit Unions Can Compete to Win! Mark Sievewright July 18, 2014 2 Game Changers The 7Cs of Change: Consolidation Convergence Customer Shifts Competition

More information

To receive money, just share your enrolled address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

To receive money, just share your enrolled  address or U.S. mobile phone number with a friend and ask them to send you money with Zelle. Consumer FAQs 1. What is Zelle? Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes 1. With just an email address or U.S. mobile

More information

Mobile Security / Mobile Payments

Mobile Security / Mobile Payments Mobile Security / Mobile Payments Leslie K. Lambert CISSP, CISM, CISA, CRISC, CIPP/US, CIPP/G VP, Chief Information Security Officer Juniper Networks Professional Techniques - Session T23 MOBILE SECURITY

More information

Post PC Era: Mobile Banking & Payments in Emerging Markets. Report Covers: India, Kenya, Indonesia, Ghana and Nigeria

Post PC Era: Mobile Banking & Payments in Emerging Markets. Report Covers: India, Kenya, Indonesia, Ghana and Nigeria Post PC Era: Mobile Banking & Payments in Emerging Markets Report Covers: India, Kenya, Indonesia, Ghana and Nigeria In emerging markets, formal banking only reaches a small percent of the population,

More information

Vodafone Group Plc Mobile Money Webinar. 5 March 2013

Vodafone Group Plc Mobile Money Webinar. 5 March 2013 Vodafone Group Plc Mobile Money Webinar 5 March 2013 1 Disclaimer Vodafone, the Vodafone logo, M-Pesa, the M-Pesa logo, Vodafone SmartPass and Vodafone Wallet are trade marks of the Vodafone Group. Other

More information

Business on the road. The Mobility Revolution

Business on the road. The Mobility Revolution Business on the road The Mobility Revolution 2 Your Presenter Robert C. Cain Senior BI Architect COMFRAME Offices in Birmingham, Nashville & Beijing Microsoft Partner, 1 of 37 Nationally Managed Systems

More information

Paying. on the go: Mobile payments slowly catch on in the United States

Paying. on the go: Mobile payments slowly catch on in the United States Paying on the go: Mobile payments slowly catch on in the United States apan adopted a mobile payment system for mass transit as a way to move millions of commuters through congested stations. Some African

More information

WHY EVERY ONLINE ECOMMERCE STORE NEEDS MOBILE APP?

WHY EVERY ONLINE ECOMMERCE STORE NEEDS MOBILE APP? WHY EVERY ONLINE ECOMMERCE STORE NEEDS MOBILE APP? ABSTRACT Mobile Apps Replacing Ecommerce Websites. Statistics Sales Forecast. Statistics Customer Engagement. What Google Has To Say About Mobile App?

More information

MOBILE WALLET TECHNOLOGIES: GLOBAL MARKETS. IFT070A April Priyanka Patel Project Analyst ISBN:

MOBILE WALLET TECHNOLOGIES: GLOBAL MARKETS. IFT070A April Priyanka Patel Project Analyst ISBN: MOBILE WALLET TECHNOLOGIES: GLOBAL MARKETS IFT070A April 2013 Priyanka Patel Project Analyst ISBN: 1-56965-176-0 BCC Research 49 Walnut Park, Building 2 Wellesley, MA 02481 866-285-7215, 781-489-7301 www.bccresearch.com

More information

MObIlE MOnEy PhoTo by istock

MObIlE MOnEy PhoTo by istock mobile money Photo by istock Finding the value in mobile payments for merchants and consumers egan Chesterfield reaches into her purse to pay for a cup of coffee. Instead of a wallet, she pulls out a smartphone.

More information

Android Pay. Tap into the world s biggest mobile platform PAYMENT METHODS ALTERNATIVE PAYMENTS

Android Pay. Tap into the world s biggest mobile platform PAYMENT METHODS ALTERNATIVE PAYMENTS Android Pay Tap into the world s biggest mobile platform PAYMENT METHODS ALTERNATIVE PAYMENTS Why choose Worldpay? the complexities and challenges within the global market consumer needs global and local

More information

EMERGING PAYMENTS. Breakout and Workshop

EMERGING PAYMENTS. Breakout and Workshop EMERGING PAYMENTS Breakout and Workshop Agenda Why do you need a digital payments strategy? Today - Your members are paying using digital and mobile wallets. If your cards are not enabled in these wallets,

More information

6 th Annual Prepaid Assessment Measuring The 2008 Prepaid Market

6 th Annual Prepaid Assessment Measuring The 2008 Prepaid Market 6 th Annual Prepaid Assessment Measuring The 2008 Prepaid Market Reviewing Three Reports: Open Loop Assessment Published August 2009 Closed Loop Assessment Published September 2009 2009 to 2012 Forecast

More information

MDES to support converged wallets CEESCA 2015 Dubrovnik

MDES to support converged wallets CEESCA 2015 Dubrovnik László Szetnics, MasterCard Europe 30 September 2015 MDES to support converged wallets CEESCA 2015 Dubrovnik From the basics to the latest P2P Digitization MCBP NFC HCE PAN MasterPass Token DSRP MDES MDEXpress

More information

Dal Web alle Apps. Michele Marrone. 24 November 2010

Dal Web alle Apps. Michele Marrone. 24 November 2010 Dal Web alle Apps Michele Marrone 24 November 2010 Copyright 2010 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. From Web!.. - Year 2010

More information

THE BANKING & FINTECH APP MARKET IN THE UNITED STATES

THE BANKING & FINTECH APP MARKET IN THE UNITED STATES THE BANKING & FINTECH APP MARKET IN THE UNITED STATES BENCHMARKS & ANALYSES JULY 2016 In partnership with 1 INTRODUCTION Rankings and trends in the US banking & FinTech app market According to a Federal

More information

eservglobal Investor Roadshow November, 2013

eservglobal Investor Roadshow November, 2013 eservglobal Investor Roadshow November, 2013 eservglobal is an internationally recognised, leading provider of solutions that bridge the telco and financial worlds eservglobal: at a glance Comprehensive

More information

Mobile Payments. Moving at the Speed of Innovation. Eric Kuhn, Enterprise Digital Product Development April 2017

Mobile Payments. Moving at the Speed of Innovation. Eric Kuhn, Enterprise Digital Product Development April 2017 Mobile Payments Moving at the Speed of Innovation Eric Kuhn, Enterprise Digital Product Development April 2017 Agenda Mobile Payments Landscape Why Your Digital Products are Essential for Growth How to

More information

How. Biometrics. Expand the Reach of Mobile Banking ENTER

How. Biometrics. Expand the Reach of Mobile Banking ENTER How Biometrics Expand the Reach of Mobile Banking ENTER Table of Contents 01 The Mobile Banking Opportunity 02 What s Suppressing Mobile Adoption? 03 Onboarding Challenges: Proving One s Identity 04 Authentication

More information

For personal use only

For personal use only eservglobal Investor Roadshow January, 2014 eservglobal is an internationally recognised, leading provider of solutions that bridge the telco and financial worlds eservglobal: at a glance Comprehensive

More information

Mobile Payment & Retail Project. Maura Turolla, Telecom Italia - Innovazione

Mobile Payment & Retail Project. Maura Turolla, Telecom Italia - Innovazione Mobile Payment & Retail Project Maura Turolla, Telecom Italia - Innovazione The Mobile Wallet: Many services, many providers src: Core wallet Tech, Specificationl, GSMA, 2013 The mobile wallet is a software

More information

3 Citi Wallet Service - FAQ. 1) Get Started Q1. How can I become a 3 Citi Wallet user?

3 Citi Wallet Service - FAQ. 1) Get Started Q1. How can I become a 3 Citi Wallet user? 3 Citi Wallet Service - FAQ 1) Get Started Q1. How can I become a 3 Citi Wallet user? You will need a(n): 3 Citi Wallet supported NFC-enabled Android smartphone or an iphone (4 or above) 3HK monthly mobile

More information

Copyright 2018 GSM Association. The IPN Hub Exploring its utility beyond pay-as-you-go solar

Copyright 2018 GSM Association. The IPN Hub Exploring its utility beyond pay-as-you-go solar Copyright 2018 GSM Association The IPN Hub Exploring its utility beyond pay-as-you-go solar GSMA Mobile Money About the GSMA The GSMA represents the interests of mobile operators worldwide, uniting more

More information

Mobile Banking ~ Smart & Secure

Mobile Banking ~ Smart & Secure WHITEPAPER Mobile Banking ~ Smart & Secure This whitepaper is an extract from: Mobile Banking Handset & Tablet Market Strategies 2013-2017... information you can do business with Mobile Banking ~ Smart

More information

Apple Pay - Frequently Asked Questions

Apple Pay - Frequently Asked Questions Apple Pay - Frequently Asked Questions What is Apple Pay? Apple Pay is a payments feature integrated into the Wallet app on your ios device that lets you add your Century Bank (CB) MasterCard Debit Card

More information

eservices checklist Online account access estatements Online bill payment Mobile check deposit (requires mobile app) Debit card

eservices checklist Online account access estatements Online bill payment Mobile check deposit (requires mobile app) Debit card eservices checklist Online account access estatements Online bill payment Mobile check deposit (requires mobile app) Debit card Bring this checklist in to any branch for your eservices green check-up.

More information

Federal Reserve Bank 2016 Mobile Banking & Payments Survey

Federal Reserve Bank 2016 Mobile Banking & Payments Survey Federal Reserve Bank 2016 Mobile Banking & Payments Survey Part 1: Consumer Mobile Banking Key Findings from Financial Institutions Marianne Crowe and Elisa Tavilla Federal Reserve Bank of Boston Breffni

More information

White Paper. Acceleration in the Mobile Banking and Payments Landscape: Insights and Perspectives from Financial Institutions

White Paper. Acceleration in the Mobile Banking and Payments Landscape: Insights and Perspectives from Financial Institutions White Paper Acceleration in the Mobile Banking and Payments Landscape: Insights and Perspectives from Financial Institutions Since mobile banking and payments first appeared on the financial services landscape

More information

CTST: Mobile Technology & Applications May 5, 2009

CTST: Mobile Technology & Applications May 5, 2009 CTST: Mobile Technology & Applications May 5, 2009 mfoundry Background Company Founded in 2004 Headquarters in Sausalito QuickTime and a TIFF (Uncompressed) decompressor are needed to see this picture.

More information

WELCOME TO PM PAY GETTING STARTED

WELCOME TO PM PAY GETTING STARTED WELCOME TO PM PAY GETTING STARTED ABOUT OVERVIEW PM Pay is a global payment service that allows you to receive payments from your organization. The PM Pay interface has been created to enhance your overall

More information

Mobile Communications & Financial Inclusion. Sam Shongwe MTN CCO

Mobile Communications & Financial Inclusion. Sam Shongwe MTN CCO Mobile Communications & Financial Inclusion Sam Shongwe MTN CCO Agenda 1. Global trends 2. Smartphone adoption 3. Enablers for inclusion 4. Drivers for Mobile Money 5. MTN Mobile Money 6. Looking ahead

More information

Insights JiWire Mobile Audience Insights Report Q4 2012

Insights JiWire Mobile Audience Insights Report Q4 2012 Table of Contents Mobile Audience Trends 2-6 Connected Device Adoption & Trends 7-10 Worldwide Location Highlights 11-12 Public Wi-Fi Trends 13 79.5 % of mobile consumers are influenced by the availability

More information

Mobility and In-Memory Game Changers for Banking. Matthew Talbot, Senior Vice President - mcommerce

Mobility and In-Memory Game Changers for Banking. Matthew Talbot, Senior Vice President - mcommerce Mobility and In-Memory Game Changers for Banking Matthew Talbot, Senior Vice President - mcommerce WHAT IS POSSIBLE TODAY? A DAY IN THE LIFE Buys rail pass on the way to the station, avoiding lines at

More information

Mobile Payment Systems: Mobiiliraha (Mobile Cash) Petteri Hernelahti, Elisa

Mobile Payment Systems: Mobiiliraha (Mobile Cash) Petteri Hernelahti, Elisa Mobile Payment Systems: Mobiiliraha (Mobile Cash) Petteri Hernelahti, Elisa Trends in payments and Value Added Services Payments Electronic payments developing and becoming increasingly popular e-banking

More information

SAMPLE. Mobile Payments State of the Industry. Mobile Payments State of the Industry Networld Media Group

SAMPLE. Mobile Payments State of the Industry. Mobile Payments State of the Industry Networld Media Group 2016 The latest statistics and commentaries about the financial game-changer that is mobile payments. CONTENTS Page 3 Page 9 Page 19 Page 28 Page 40 Page 43 Page 45 Page 47 Page 49 Executive Summary Will

More information

UK Edges Closer Towards a Cashless Future as Android Pay Launches

UK Edges Closer Towards a Cashless Future as Android Pay Launches UK Edges Closer Towards a Cashless Future as Android Pay Launches Android Pay In mid-may the mobile payments world took another exciting twist as Android Pay officially launched in the UK. It now joins

More information

GLOBAL MOBILE PAYMENT METHODS: FIRST HALF 2016

GLOBAL MOBILE PAYMENT METHODS: FIRST HALF 2016 PUBLICATION DATE: OCTOBER 2016 PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-8 TABLE OF CONTENTS I PAGE 9 REPORT-SPECIFIC SAMPLE CHARTS I PAGE 10 METHODOLOGY I PAGE 11 RELATED REPORTS I PAGE

More information

Bruce Payne Trapeze Group, Traveler Information Product Manager Mississauga, Ontario

Bruce Payne Trapeze Group, Traveler Information Product Manager Mississauga, Ontario Providing Personalized, Real-Time and Mobile Transit Information Services Bruce Payne Trapeze Group, Traveler Information Product Manager Mississauga, Ontario Agenda Mobile Technology Comparison/Trends

More information

Bye Bye Paper! Getting to 100% Electronic Payroll. Presenter: John Laudani

Bye Bye Paper! Getting to 100% Electronic Payroll. Presenter: John Laudani Bye Bye Paper! Getting to 100% Electronic Payroll Presenter: John Laudani Agenda Market Update Electronic Payroll and Paycards Employer and Employee Benefits Questions and Comments PlanSource & rapid!

More information

Bank Better with Market USA s New Online Banking & Mobile App!

Bank Better with Market USA s New Online Banking & Mobile App! Bank Better with Market USA s New Online Banking & Mobile App! What s New Real-time posting of approved* Mobile Deposits. View all joint accounts with a single login. Enhanced user-friendly experience

More information

P2P Instructions. 4. Select Person to Person

P2P Instructions. 4. Select Person to Person P2P Instructions 1. To utilize P2P, you need to first be enrolled in digital banking. Sign up at www.ucbankmn.com or enroll directly through our mobile app. (To learn more about digital banking see https://www.ucbankmn.com/eservices/online-banking.)

More information

Mobile Banking in Europe and potentials for MNOs

Mobile Banking in Europe and potentials for MNOs Mobile Banking in Europe and potentials for MNOs CME Sharing Initiative Authors: Sylvain Chevallier, Olivier Darondel and Christophe Gandillot 29.06.2017 Mobile Payment/Transfer are the most common services,

More information

24 Hour Online Banking Guide

24 Hour Online Banking Guide TABLE OF CONTENTS Please review this online services e-booklet to review all convenient electronic services available to you as a member of Advia Credit Union. Our promise is to offer advantages to our

More information

With certain types of prepaid account, you can do just about everything a traditional bank account allows you to do, including using your prepaid

With certain types of prepaid account, you can do just about everything a traditional bank account allows you to do, including using your prepaid With certain types of prepaid account, you can do just about everything a traditional bank account allows you to do, including using your prepaid card to shop in store and online. But the key is you cannot

More information

Tapping the Mobile Payments Revolution

Tapping the Mobile Payments Revolution Tapping the Mobile Payments Revolution Tapping the Mobile Payments Revolution Over three-quarters of UK adults now own a smartphone. And increasingly we re not afraid to use them to pay for goods and services.

More information

ATMIA Benchmarking Study Francesco Burelli Global Payments Strategy Lead Accenture Payments Services

ATMIA Benchmarking Study Francesco Burelli Global Payments Strategy Lead Accenture Payments Services ATMIA Benchmarking Study 2016 Francesco Burelli Global Payments Strategy Lead Accenture Payments Services Agenda Accenture s profile Industry context ATM Benchmarking 2016 participation Quantitative findings

More information

Digital Transformation in Banking: What getting it right means for consumers in Asia. Research by

Digital Transformation in Banking: What getting it right means for consumers in Asia. Research by Digital Transformation in Banking: What getting it right means for consumers in Asia Research by Agenda Banking channel usage trend across Asia Payment tool trends in Asia Fraud issues in Asia Customer

More information

Mobile Banking: Boldly Go WNOHGB

Mobile Banking: Boldly Go WNOHGB Mobile Banking: Boldly Go WNOHGB Regional & Community Bankers Conference October 16, 2008 Mike Stewart, Assistant Vice President Business Development & Customer Services 1 Discussion Topics Some Definitions

More information

Upgrade Your ONYX Customers...

Upgrade Your ONYX Customers... Upgrade Your ONYX Customers... October 1, 2002 To o Discounted i-series Systems! Special 0%* lease program for ONYX to i-series upgrade! Now is the perfect time to upgrade your existing base of ONYX customers

More information

Menu. MeMe Platform Reach and Engage Basic Engagement Campaign Attributes Targeted Delivery Mechanics

Menu. MeMe Platform Reach and Engage Basic Engagement Campaign Attributes Targeted Delivery Mechanics MeMe Platform Reach and Engage Basic Engagement Campaign Attributes Targeted Delivery Mechanics Benefits for the MNO Campaign Examples MeMe is fully measurable Malawi Data Campaign Westgate Movie Marathon

More information

Orange mobile financial services

Orange mobile financial services Factsheet Press February 2016 Orange mobile financial services Mobile financial services are one the two areas of diversification, alongside connected objects, identified in the Orange Group s Essentials2020

More information

MONETIZATION AND PERSONALIZATION OF MOBILE MESSAGING, APPS AND PHONES

MONETIZATION AND PERSONALIZATION OF MOBILE MESSAGING, APPS AND PHONES MONETIZATION AND PERSONALIZATION OF MOBILE MESSAGING, APPS AND PHONES The future for mobile operators, users, advertisers, app providers and OEM/manufacturers Executive summary In this paper, Cloudbanter

More information

How the world pays, now and in the future: The Global Payments Report. Ieuan Owen, SVP Strategy Worldpay ecom

How the world pays, now and in the future: The Global Payments Report. Ieuan Owen, SVP Strategy Worldpay ecom How the world pays, now and in the future: The Global Payments Report Ieuan Owen, SVP Strategy Worldpay ecom What are our key findings? Improving what we call insight QBRs Case studies worldpay.com/global/insights

More information

Microfinance going cashless Ways, results and lessons learned by MFIs

Microfinance going cashless Ways, results and lessons learned by MFIs Microfinance going cashless Ways, results and lessons learned by MFIs Philippe BREUL (PHB): sector latest developments, models, results and lessons learned, Bram PETERS (BPS in PNG): a micro / retail bank

More information

The Global Rise of Smartphonatics: Driving Mobile Payment and Banking Adoption in the Americas, EMEA, and Asia-Pacific

The Global Rise of Smartphonatics: Driving Mobile Payment and Banking Adoption in the Americas, EMEA, and Asia-Pacific The Global Rise of Smartphonatics: Driving Mobile Payment and Banking Adoption in the Americas, EMEA, and Asia-Pacific MAY 2012 Ron Shevlin Photocopying or electronic distribution of this document or any

More information

M-payments surging ahead: distinct opportunities in developed and emerging markets

M-payments surging ahead: distinct opportunities in developed and emerging markets M-payments surging ahead: distinct opportunities in developed and emerging markets Mr. Karim Taga Managing Director Austria taga.karim@adlittle.com Arthur D. Little Austria GmbH Schottengasse 1 A-1010

More information

Mobile Payment in a cashless future Trends/Benefits/Solutions

Mobile Payment in a cashless future Trends/Benefits/Solutions Mobile Payment in a cashless future Trends/Benefits/Solutions Carol Wan 20 th September 2018 Company Overview Headquartered in Hong Kong Founded in 1925 HKT Trust was listed on the Hong Kong Stock Exchange

More information

Global Commerce Review. United States, Q1 2018

Global Commerce Review. United States, Q1 2018 Global Commerce Review United States, Q1 2018 Key Findings Today's shoppers are active across all browsing environments, and they're buying more on-the-go. Optimizing your app lets you connect with more

More information

360 View on M-Commerce. Presented by S. Baranikumar

360 View on M-Commerce. Presented by S. Baranikumar 360 View on M-Commerce Presented by S. Baranikumar Having multiple channels is important for the future 7 in 10 ecommerce consumers use their mobile phone or smartphone to research online and 1/10 use

More information

Unlocking the Power of Mobile (Global vs Local) 2 nd Aug, 2010 UM Digital Media Team

Unlocking the Power of Mobile (Global vs Local) 2 nd Aug, 2010 UM Digital Media Team Unlocking the Power of Mobile (Global vs Local) 2 nd Aug, 2010 UM Digital Media Team Mobile adoption is happening in big ways but there s no roadmap for brands and consumers. ipad crushes Obsession Did

More information

Trends in Communications

Trends in Communications Trends in Communications Change and Reality Link Hoewing Vice President, Internet and Technology Policy Washington, DC March 18, 2011 An Ever Increasing Demand for Broadband and Choice Key Drivers Demographics

More information

Javelin s Top Financial Institutions for Mobile Banking in 2013

Javelin s Top Financial Institutions for Mobile Banking in 2013 November 2013 Javelin s Top Financial Institutions for Mobile Banking in 2013 Growth in mobile banking adoption was strong in 2013, as financial institutions bolstered their offerings and consumers continued

More information

Australia s thriving. Payout. Payout opportunities without borders TREASURY SERVICES - PAYOUT - PRODUCT GUIDE

Australia s thriving. Payout. Payout opportunities without borders TREASURY SERVICES - PAYOUT - PRODUCT GUIDE Australia s thriving ecommerce Payout market Payout opportunities without borders TREASURY SERVICES - PAYOUT - PRODUCT GUIDE One partner, multiple payout options Which payout solution is right for you?

More information

DIGITAL TECHNOLOGY An Evolution in the Payment Landscape. AMEX Digital Solutions

DIGITAL TECHNOLOGY An Evolution in the Payment Landscape. AMEX Digital Solutions DIGITAL TECHNOLOGY An Evolution in the Payment Landscape AMEX Digital Solutions The Anatomy of Digital Payments Integration with leading digital wallet platforms such as Apple Pay, Android Pay and Samsung

More information

GSM Association (GSMA) Mobile Ticketing Initiative

GSM Association (GSMA) Mobile Ticketing Initiative GSM Association (GSMA) Mobile Ticketing Initiative Sue Monahan Director - GSMA NA Clif Campbell Lead Member of Technical Staff AT&T April 2010 Content GSM World Today GSMA Overview GSMA M-Ticketing Initiative

More information

BML MobilePay FAQ. Page 1

BML MobilePay FAQ. Page 1 1. What is BML MobilePay App? BML MobilePay is a safe, easy and quick way to make purchases at merchant outlets and send money to individuals via your smartphone. It is a safe and secure method which does

More information

Digital Payment Trend in Japan

Digital Payment Trend in Japan Digital Payment Trend in Japan May 15, 2016 Next Generation IC Card System Study Group Cashless Settlement Ratio (2015) Japan Japan 18% Korea China 54% 55% USA 41% 0% 20% 40% 60% Source: METI FinTech Vision

More information

Mobile Banking FAQs. Frequently Asked Questions. Contact Us. Security. Signing In

Mobile Banking FAQs. Frequently Asked Questions. Contact Us. Security. Signing In Effective May 24, 2016 Contact Us Who do I call for help? For help with Online or Mobile Banking, please call 888-217-1265 (Consumer) or 877-650-0095 (Business). If you are having technical issues with

More information

DISRUPTION BY MOBILE PREPAID SHOULD BANKS EMBRACE PREPAID? Wednesday, 8 October 2014 Mobey Day, Barcelona

DISRUPTION BY MOBILE PREPAID SHOULD BANKS EMBRACE PREPAID? Wednesday, 8 October 2014 Mobey Day, Barcelona DISRUPTION BY MOBILE PREPAID SHOULD BANKS EMBRACE PREPAID? Wednesday, 8 October 2014 Mobey Day, Barcelona Barca, banks and emotions but prepaid is not FIFA http://img.bleacherreport.net/img/images/photos/002/603/616/hi-res-187595838-neymar-of-fc-barcelona-controls-the-ball-during-thela_crop_exact.jpg?w=1500&h=1500&q=85

More information

MobiFin Catalyses financial inclusion - Helps QCell to successfully penetrate the Gambian market!!

MobiFin Catalyses financial inclusion - Helps QCell to successfully penetrate the Gambian market!! MobiFin Catalyses financial inclusion - Helps QCell to successfully penetrate the Gambian market!! Synopsis JUL JUL 2016 Qcell a popular mobile operator approached Panamax for development and launch of

More information

NinthDecimal Mobile Audience Q Insights Report

NinthDecimal Mobile Audience Q Insights Report Q1 2012 Insights Report Table of Contents Connected Device Trends 2-3 Mobile Shopping Behavior 4-5 Location Trends 6-7 Connected Device Adoption 8-9 On-the-go Consumers 37 % Worldwide Location Highlights

More information

Webinar Tokenization 101

Webinar Tokenization 101 Webinar Tokenization 101 René M. Pelegero Retail Payments Global Consulting Group L.L.C December 15 th, 2014 Webinar Overview A description of tokenization and how the technology is being employed in the

More information

How Smart are You?: How Smart Phones and Tablets are Changing Financial Services. FIRMA National Risk Management Training Conference Julia Kirby

How Smart are You?: How Smart Phones and Tablets are Changing Financial Services. FIRMA National Risk Management Training Conference Julia Kirby How Smart are You?: How Smart Phones and Tablets are Changing Financial Services FIRMA National Risk Management Training Conference Julia Kirby Las Vegas, NV May 2013 The future is here. It s all in the

More information

Mobile disruption in retail.

Mobile disruption in retail. Mobile disruption in retail www.pwc.co.uk Agenda Page 1 Mobile overview 1 2 Global Trends 5 3 Mobile payment perspective 18 4 The integrated mobile 27 5 Retailers are having to change 31 Mobile overview

More information

Welcome to the In The Know monthly webinar - our main focus is What s new in QuickBooks Online this month.

Welcome to the In The Know monthly webinar - our main focus is What s new in QuickBooks Online this month. 1 Hello and Welcome, I am Wesley and I ll be your host today. Welcome to the In The Know monthly webinar - our main focus is What s new in QuickBooks Online this month. I and have been taking your support

More information

Informed Delivery. June 2018

Informed Delivery. June 2018 Informed Delivery June 2018 Informed Delivery offers an integrated marketing approach to meet today s consumer demands. 1 https://www. BeyondCubicle.com What is Informed Delivery? e Informed Delivery users

More information

mbank s mobile payments journey Joanna Erdman Director, Card Business Development

mbank s mobile payments journey Joanna Erdman Director, Card Business Development mbank s mobile payments journey Joanna Erdman Director, Card Business Development The agenda of the journey 2 The agenda of the journey 3 Will 2015 be the next Year of Mobile Payments? This year we can

More information

Názov prezentácie. Logo partnera

Názov prezentácie. Logo partnera Názov prezentácie Logo partnera Mobile banking more popular than a Facebook? Mobile Dependence Day, ExactTarget report on mobile usage, 2012 Competition is heating up Payment area competition Foreign banks

More information

Bankout. Seamless transactions across countries TREASURY SERVICES

Bankout. Seamless transactions across countries TREASURY SERVICES Bankout Seamless transactions across countries TREASURY SERVICES Why choose Worldpay? We understand the complexities and challenges within the global market We focus on customers needs We have global and

More information

Westpac Credit cards. Prepaid Cards

Westpac Credit cards. Prepaid Cards Westpac Credit cards Prepaid Cards As at 1 July 2017 Whether you re planning on sending money overseas or you just want a simple way to buy things online or around the world, we have a card to help you.

More information

Distribution Channels for Mobile Navigation Services. Industry Research Whitepaper

Distribution Channels for Mobile Navigation Services. Industry Research Whitepaper Distribution Channels for Mobile Navigation Services Industry Research Whitepaper www.berginsight.com BERG INSIGHT André Malm, Senior Analyst (andre.malm@berginsight.com) Johan Fagerberg, Senior Analyst

More information

Welcome to Your. Online Banking Experience

Welcome to Your. Online Banking Experience Welcome to Your Online Banking Experience Take your Orlando Federal accounts with you where ever you go - Access your account information with online banking and mobile banking. Check balances, pay bills,

More information

Andrew Griffin Member of Mobile Wallet Taskforce, Mobey Forum

Andrew Griffin Member of Mobile Wallet Taskforce, Mobey Forum Andrew Griffin Member of Mobile Wallet Taskforce, Mobey Forum andrew.griffin@monitise.com Director of Market Intelligence, Monitise Future Payments 2013, May 15-16, London. Global, bank-led cross-industry

More information

Mobile Remote Deposit Capture:

Mobile Remote Deposit Capture: Mobile Remote Deposit Capture: Driving Profitability and Customer Retention Presenters: Mary Monahan, EVP/Research Director, Javelin Patrice Peyret, CEO, Plastyc Mobile Banking and Commerce Summit: June

More information

SAMSUNG PAY FNB CONNECT WITH US. X Y a [ Your Hometown Bank

SAMSUNG PAY FNB CONNECT WITH US. X Y a [ Your Hometown Bank SAMSUNG PAY FNB Your Hometown Bank CONNECT WITH US X Y a [ SAMSUNG PAY Samsung Pay lets you enjoy the great features, benefits, and rewards of your FNB Visa Debit card. Use almost anywhere you can swipe

More information

POPA MOBILE BANKING USER GUIDE

POPA MOBILE BANKING USER GUIDE POPA MOBILE BANKING USER GUIDE 2 P OPA Federal Credit Union Safely Access your POPA Accounts At Your Fingertips. POPA Mobile Banking (MB) gives you the power to manage your accounts right from the palm

More information