PCS 520. Quick Reference Guide. Version 3.2. PCS 520 Quick Reference Guide Version 3.2
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1 Quick Reference Guide Version 3.2
2 Making an Internal Call Making an Internal Call Lift your handset or select the Handset/Headset key Dial the extension via the telephone keypad The Caller Display screen will show the number you are ringing. (If the extension you are ringing is busy or not answered within 20 seconds (default) you will be passed to voic , if enabled.) Making an External Call Making an External Call Lift your handset or select the Handsfree/Headset key. Dial the external number required via the telephone keypad. (Your System Administrator will inform you if a prefix is required.) The Caller Display screen will show the number you are ringing and your details. Using the Internal Directory Using the Internal Directory to Make a Call You can store up to 100 entries in your Internal Directory Select the Directory key. Scroll through the entries using Scroll Up/Down keys. = A Search for a particular entry using the alpha-numeric telephone keypad. e.g.if an entry starts with A press 2 once, if it starts with B press 2 twice, etc. = B Select the Dial key to place the call. 2
3 Answering a Call Answering a Call Your Call Status screen will display the caller s details Lift the handset or select the Handsfree/Headset key (If your phone is busy or not answered within 20 seconds (default) the caller will be passed to voic , if enabled) Ending a Call Ending a Call Replace your handset or select the Handsfee/Headset key Using Mute Using Mute Whilst on a call select the Mute key The microphone is now muted so the other person on the call cannot hear you. A red led indicates that Mute is on. Selecting the Mute key a 2nd time restores normal conversation. (Mute works in handset, handsfree and headset mode.) Placing a Call on Hold Placing a Call on Hold Whilst on a call, select the Hold/Recall key To retrieve the call select the Hold/Recall key again Transferring a Call Transferring a Call Announced Transfer Place the call on hold as above Dial the internal or external number Wait for the call to be answered To transfer the original call replace your handset To return to the original call, wait for the destination to hang up and you will be automatically connected to the original call, or select the Hold/Recall key. 3
4 Transferring a Call (cont) Transferring a Call (cont.) Blind Transfer (un-announced transfer) Place the call on hold as above. Dial the internal or external number Transfer the original call by replacing your handset. Transferring a Call Directly to a Colleague s Voic Place the call on hold as above. Dial # followed by the internal number. Replace your handset. Parking a Call Parking a Call This facility allows a call to be held on the system and picked up by any extension. Call Park Picking up a Parked Call Park 1 Collect Once on a call select the Call Park key. The Call Park slot (1 through 4) where the call is held will be announced to you. Picking up a Parked Call Select the appropriate Park Collect key (1 through 4). Lift your handset or talk using handsfree or headset operation. Redialling a Number Redialling a Number The Redial list will display the last 5 outgoing calls made from your extension. Lift your handset or select the Handsfree/Headset key. Select the Redial key. Select the number to be redialled by using the Scroll Up/Down keys Select the Dial key 4
5 Call List Call List The Calls List will display your last 80 answered and missed calls. Telephone number, name of caller (if stored in your personal or the central Contacts database), date and time of call and whether the call was answered or not are all saved. To View the Calls List To View the Calls List Select the Calls key Use the Cursor Up/Down keys to view the Call List entries. To Call a Previous Caller Back To Call a Previous Caller Back Select the number to be called using the Cursor Up/Down keys. Select the Dial key. To Delete a Call Entry To Delete a Call Entry Select the entry to be deleted using the Cursor Up/Down keys Select the Delete icon Voic Voic Leaving a Message for a Colleague If the extension you are ringing is busy or not answered you will be transferred to voic (if enabled) and played your colleague s greeting Leave a message Replace your handset Accessing Your Own Messages Voic Access Accessing Your Own Messages The Message Waiting LED and the Message icon in the Caller Display will flash to indicate that you have a new voic message. The Caller Display shows MESSAGE WAITING Select the Voic Access key. Listen to and manage your voic messages via the announced menu commands and the orange navigation keys on the telephone keypad. Replace your handset when finished. 5
6 Voic (cont.) 3 Saving a Message 7 Changing your Voic Greeting Change Greeting Voic (cont.) Deleting a Message Whilst listening to the message to be deleted, press 3. Saving a Message Whilst listening to the message to be saved, press 7. Please note: Messages are stored until listened to, and then they are deleted after 7 days unless saved. Changing your Voic Greeting Select the Voic Change Greeting key. Your current greeting will be played to you When requested record your new greeting Replace your handset to save your new greeting. Press # when you have finished recording your greeting. Wait for the new recording to be played back to you Press 7 to save the new greeting, or replace your handset. If you wish to re-record the greeting, press 2 and repeat steps 3-4 (or 3-6). If you wish to delete the new greeting and return to your original messages press 3. If you wish to discard the new greeting and exit to the Configuration Options menu press 0 6
7 Forwarding Your Calls Setting Your Forwarding Number Follow me to Setting Your Forwarding Number Select the Follow Me To key. Using the telephone keypad, enter the internal or external number where you wish to receive your telephone calls Press the # key. Select the Handsfree/Headset key. Forwarding Your Calls Follow me ON Forwarding Your Calls Select the Follow me ON key. Select the Handsfree/Headset key. Turning Forwarding Off Follow me OFF Turning Forwarding Off Select the Follow me OFF key. Select the Handsfree/Headset key.
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