BT Business Infinity Fibre to the Premises.

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1 Fibre to the Premises. Bringing the range into your office. Our fastest speeds yet. Peace of mind with 99.99% network reliability. Work wherever you work best with free access to over 5 million BT Wi-fi hotspots. Broadband designed specially for business, with options for Microsoft Office 365, Tech Heads TM and IT support.

2 Get our fastest fibre speeds. Your business s internet connection is about so much more than just sending and receiving s and browsing the web. These days, it s critical to the way you do business, supporting the applications you need to stay ahead and making sure you re giving your customers the best possible service. And speed matters. To get our fastest fibre speeds, you will need to be in a Fibre to the Premises (FTTP) enabled exchange. What is Fibre to the Premises? Our fibre network zips across the country until it hits our cabinets in the road. Then from the cabinet it usually goes down your normal phone line to bring you superfast speeds that s FTTC, or Fibre to the Cabinet. But in some areas, we can take the fibre line itself right into your premises. So it doesn t matter how far you are from the cabinet, you should always benefit from superfast speeds. Installing your fibre line will need a little bit of work, as we ll need to install cabling in your offices, but we ll make sure that it s super quick and that there s as little disruption to your business as possible. And we ll leave it spick and span with your shiny new fibre ready to go. With Fibre to the Premises, you can choose the package that s right for your business. That choice includes, Unlimited, Premium and Ultra, with its ultra-fast download speeds of up to 330Mbps and upload speeds of up to 30Mbps. The difference can make to your business. Designed with business in mind, the range offers the features and services that can help your business work better and much, much faster. Get superfast speeds. With the BT range you can get the speed your business needs up to a massive 330Mbps for downloads and up to 30Mbps for uploads. It means your people can send and receive large files quickly and easily. They can upload photos and download video files or complex graphics from the internet in seconds. And it won t be a struggle running more than one application at a time, no matter how many people are using it. Be there when your customers need you most. We offer consistently high speeds even at peak times, so your won t slow you down. That means, whatever the time of day, you can respond quickly to your customers, who expect you to be available on their time. And truly unlimited usage means there s no limit on what you can do and how much you can get done. Work wherever you work best. With the range, unlimited access to the UK s largest wi-fi network is included. By connecting to one of over 5 million BT Wi-fi hotspots when you re out and about, you can work as if you re in the office. Whether you re travelling, catching up with s before a customer meeting, or just not able to get into the office. Support when you need it most. Our network is available 99.99% of the time that s reliable. And help is on hand whenever you need it. Our 24/7 technical support is available online or via a Freefone 0800 number. This business-dedicated team is there to help you sort out any niggles with set up or if you need help with a fault.

3 Giving you a great deal. There s a host of additional features and benefits available to you with our range, depending upon which package you choose. Work smarter with colleagues, wherever you are. With Microsoft Office 365 Business Essentials included, you can work better with colleagues, using instant messaging and online meetings. Storage in the cloud is included, so you can access and share documents wherever you are, and they ll even synchronise across your devices. It s the perfect partner to our superfast, as you can access it in your office or when you re out and about through a BT Wi-fi hotspot or your mobile. Free, expert help round the clock. Premium and Ultra come with BT Tech Heads at no extra charge. You ll get IT support for up to three computers helping you sort out your office network, printers and a host of other IT problems. Maximum peace of mind. Making sure your runs smoothly is essential for your business. That s why we aim to keep downtime to a. And, we put our money where our mouth is by aiming to fix any faults with your or Hub by the end of the next working day on any Unlimited, Premium and Ultra product. If we fail to meet that promise, you may be eligible for a 25 goodwill payment. This service is available with Unlimited, Premium and Ultra. Hub 5. Our next generation Hub 5 is our newest and fastest wireless hub yet. It s designed to get the very best out of fibre optic speeds by using the latest wireless-ac technology. It has Smart Wireless, which finds the strongest available signal, and dual-band technology, which gives you excellent performance at close range and further away. And through smart diagnostics, it even looks for issues and corrects them before you know they re there.

4 (Fibre to the Premises) range at a glance. Unlimited Premium Ultra Standard monthly cost 2 year Standard monthly cost 1 year Download speed Up to 38 Mbps Up to 38 Mbps Up to 76 Mbps Up to 330 Mbps Upload speed Up to 10 Mbps Up to 10 Mbps Up to 19 Mbps Up to 30 Mbps Monthly usage limits 50GB Unlimited Unlimited Unlimited Microsoft Office 365 Business Essentials 10 POP mailboxes and 50MB of webspace Included Included Included Included We aim to fix any fault with your or business hub by the end of the next working day or a 25 goodwill payment if we can t 24/7 technical support for your either online or via a Freefone 0800 number Included Included Included Included Included Included Included BT Tech Heads IT support for up to 3 computers Included Included Hub 5 Included Included Included Included Unlimited access at over 5 million BT Wi-fi hotspots Included Included Included Included Engineer installation Included Included Included Included

5 Free, unlimited access to over 5 million BT Wi-fi hotspots, so you can work from almost anywhere. Our network is available 99.99% of the time, so you can depend on us. 24/7 Freefone helpdesk, dedicated to business, for round the clock support. Consistently high speeds even at peak times, so your won t slow you down. When we say unlimited, we mean truly unlimited, so you don t need to worry about unexpected costs. Engineer installation is included with (Fibre to the Premises), getting you up and running as smoothly as possible. More businesses trust us with their work communications than anyone else, with more than around 900,000 customers, you know you can rely on us. Things you need to know: All prices exclude VAT, and are correct at the time of publication but may be modified form time to time. You can find our standard Terms and Conditions at You ll find the terms and conditions for Broadband and related services under Broadband and Internet Services. requires an compatible router with Ethernet WAN interface and may require a BT line or similar. Not all lines in -enabled areas can support the service. Subject to availability. Minimum Period, terms and conditions apply. For Unlimited, Premium and Ultra, we aim to fix faults reported Monday-Saturday by on the next working day. This is covered by the Customer Service Compensation scheme. Claims must be made within 90 days of the fault being erpaired. For successful claims, a credit for 25 will be applied to the future rental on the line that experienced the fault. Exclusions apply. Full details of the Customer Service Compensation scheme can be found at BT Tech Heads is only available on Premium and Ultra options and includes a wide range of support for up to three computers. There are some exclusions, such as malware disinfection. No additional cost is incurred by Premium customers to use this service. Fair Use Policy applies. Terms and conditions apply. Monthly usage allowances expire at the end of each calendar month and cannot be tarnsferred to a subsequent month if unused. BT will notify customers once they have reached 80% of their allowance. If the customer subsequently exceeds their allowance, BT will raise a charge for the extra usage. Appointments for installation of will be between 8am to 6pm Monday to Friday (excluding Bank Holidays). The engineer will connect one computer. Terms and conditions apply. For BT Wi-fi, our Fair Use Policy applies. See for details. Office 365 separate terms and conditions apply. Please visit Offices Worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No Call your nearest BT Local Business free on: bt.com/btlocalbusiness October PHME 72559