Avaya 9610 IP Telephone End User Guide

Transcription

1 Avaya 9610 IP Telephne End User Guide 9610 IP Telephne End User Guide 1 P age

2 Table f Cntents Abut Yur Telephne... 3 Abut Scrlling and Navigatin... 3 Selecting Names, Numbers, r Features... 3 Starting the Phne - the Main Menu... 3 Cnventins... 4 Feature Finder... 4 Make a Call... 4 Tnes and Their Meanings... 5 Ringing Tnes... 5 Handset Tnes... 5 Trubleshting... 5 Glssary IP Telephne End User Guide 2 P age

3 Abut Yur Telephne Abut Scrlling and Navigatin Use the Up and Dwn navigatin arrws t scrll up r dwn thrugh lists. Ntice each line is highlighted as yu scrll t it. Selecting Names, Numbers, r Features When yu scrll t a line n the display, that line is highlighted in black with white letters. This means yu can nw take an actin with that line using a sftkey at the bttm f the screen r the OK buttn. Fr example, when yu highlight a persn r place in yur Cntacts list, lifting the handset and pressing the Call sftkey places a call t that persn r lcatin. Starting the Phne - the Main Menu Use the Main Menu t select functins prgrammed n the phne, fr example, a frequently-used telephne number, a Directry functin, site-related infrmatin, r a specific Web page. T start the phne, press Hme t display the Main Menu then select the feature yu want, and press Select r OK IP Telephne End User Guide 3 P age

4 Cnventins Used in the Prcedure Descriptins Cnventins Feature and Feature xxxxx LWC CnLWC AutCB Timer {handset tnes} Each f these represents a buttn that has a feature assigned t it. The buttn is labeled with the feature name, smetimes fllwed by an extensin number (shwn as xxxxx ) r a persn's name. Infrmatin that is ffset represents the display screen. The secnd line appearing n the display will mst likely list the features yu can access with the sftkeys. The tne that appears in curly qutes after a step, such as {dial tne}, indicates what yu shuld hear frm yur handset (r speakerphne) after successfully perfrming that step. Special Instructins Use the fllwing special instructins fr perating yur telephne. The first time yu use these prcedures, yu will need t custmize them fr yurself by btaining the relevant infrmatin frm yur system manager. T perate a feature, yu must have the handset ff-hk r the speaker r speakerphne n unless therwise nted. If yu receive anintercept tne (high-pitched, alternating high and lw tne) while attempting t perate any feature, yu have taken t much time t cmplete a prcedural step r have made a dialing errr. Hang up, get dial tne, and return t Step 1. Make a Call Feature Finder Prvides prcedures fr making a call. Make a Call T make a call: 1. Lift the handset. 2. Dial the number yu want t call. The call is placed. T call a persn frm the Cntacts list: 1. Press Cntacts. 2. Select the persn r number yu want t call. 3. Lift the handset. 4. Press Call r OK. The call is placed IP Telephne End User Guide 4 P age

5 T call a persn frm the directry list: 1. Frm the Main Menu, select the Directry. 2. Use the dialpad keys t spell the name r place yu want t call. 3. When yu see the name yu want, lift the handset. 4. Press Call r OK. The call is placed. Tnes and Their Meanings Ringing tnes are prduced by an incming call. Handset tnes are thse which yu hear thrugh the handset. Ringing Tnes 1 ring - A call frm anther extensin. 2 rings - A call frm utside r frm the attendant. 3 rings - A pririty call frm anther extensin, r frm an Autmatic Callback call yu placed. ring-ping (half ring) - A call redirected frm yur telephne t anther because Send All Calls r Call Frwarding All Calls is active. Handset Tnes busy signal - A lw-pitched tne repeated 60 times a minute; indicates the number dialed is in use. call waiting ringback tne - A ringback tne with a lwer-pitched signal at the end; indicates that the extensin called is busy, but the called party has been given a call waiting tne. call waiting tne - One, tw, r three beeps f high-pitched tne, nt repeated; indicates an incming call is waiting t be answered. Number f beeps designates the surce: 1 fr an internal call, 2 fr an utside r attendant call, 3 fr a pririty call. cnfirmatin tne - Three shrt bursts f tne; indicates a feature activatin r cancellatin has been accepted. cverage tne - One shrt burst f tne; indicates yur call will be sent t anther extensin t be answered by a cvering user. dial tne - A cntinuus tne; indicates dialing can begin. intercept/time-ut tne - An alternating high and lw tne; indicates a dialing errr, a denial f the service requested, r a failure t dial within a preset interval (usually 10 secnds) after lifting the handset r dialing the previus digit. recall dial tne - Three shrt bursts f tne fllwed by a steady dial tne; indicates the feature request has been accepted and dialing can begin. rerder tne - A fast busy tne repeated 120 times a minute; indicates all trunks are busy. ringback tne - A lw-pitched tne repeated 15 times a minute; indicates the telephne dialed is being rung. Trubleshting Prblem Slutin A feature des nt wrk as nted in the bk. 1. Reread the prcedure and try again. 2. Fr many features yu must lift the handset befre yu can use the feature. 3. Check with yur system manager t be sure this feature is administered n yur telephne. The telephne des nt ring. 1. Set the ringer vlume t a higher level. 2. Place a test call frm anther extensin t yur extensin IP Telephne End User Guide 5 P age

6 3. If there is still a prblem, see yur system manager. Glssary activate T begin r turn n the peratin f a feature. attendant The persn wh handles incming and utging calls at the main cnsle. AUDIX Audi Infrmatin Exchange, an ptinal vice mail and message service that prvides cverage fr calls t yu by recrding callers' messages and reprting Leave Wrd Calling messages. call appearance buttn A buttn used exclusively t place, receive, r hld calls. It has an assigned extensin number and is equipped with a red in-use light and a green status light. cnsle permissin The authrizatin (frm yur system manager) t initiate Call Frwarding All Calls fr an extensin ther than yur wn. cverage Autmatic redirectin f calls frm an unanswered phne t anther phne. Redirectin culd be t the extensin f a receptinist, secretary, c-wrker, AUDIX, r message center. A persn wh prvides cverage is a cvering user. dial pad The 12 pushbuttns that yu use t dial a number and access features. enhanced list One f the fur types f Abbreviated Dialing lists; prgrammable nly by the system manager. Cntains phne numbers useful t all system members, and stres each f thse numbers as a 1-, 2-, r 3-digit list item. extensin A dialing number f 1 t 5 digits assigned t each phne cnnected t yur DEFINITY Cmmunicatins System Generic 1 r Generic 3 switch. feature A special functin r service, such as Cnference, Hld, Send All Calls, etc. feature cde A dial cde f 1, 2, r 3 digits that yu use t activate r cancel the peratin f a feature. grup list One f the fur types f Abbreviated Dialing lists; prgrammable nly by the system manager. Cntains phne numbers useful t members f a specific grup, and stres each f thse numbers as a 2-digit list item. handset The handheld part f the telephne that yu pick up, talk int, and listen frm. This is smetimes called the "receiver". message retriever A persn authrized by the system manager t retrieve messages fr ther users. ff-hk When the handset is remved frm the cradle (fr example, when yu lift the handset t place r answer a call), r speaker is n IP Telephne End User Guide 6 P age

7 n-hk When the handset is left n the cradle, and speaker is ff. party A persn wh places r answers a call. persnal list One f the fur types f Abbreviated Dialing lists; prgrammable by the system manager r by yu, the user. Cntains phne numbers f yur chice, and stres each f them as a single-digit list item. persnal list item One f the 10 available slts n an Abbreviated Dialing persnal list. The first nine persnal list items are given digits 1 t 9, with 0 fr the tenth item. pickup grup A grup f telephne users wh can answer calls fr each ther thrugh the Call Pickup feature. Grup members are determined by the system manager and are usually lcated in the same wrk area r perfrm similar jb functins. pririty call An imprtant r urgent call that sends a special 3-burst ring. prgram/reprgram T use yur dial pad t assign a phne number t a persnal list item r an AD xxxxx buttn fr Abbreviated Dialing. retrieve T cllect phne messages with the Message r Vice Message Retrieval features. (Als, with Call Park, t resume a call frm an extensin ther than the ne where the call was first placed r received.) ringer The device that prduces the electrnic ringing sund in yur telephne. stred number A phne number that has been prgrammed and stred as a 1-, 2-, r 3-digit list item fr use with Abbreviated Dialing. It can be a cmplete r partial phne number, an extensin number, r a trunk r feature cde. Once prgrammed, a number can be accessed by first dialing the list, then the list item digit(s) under which it is stred; if the number is stred n an AD xxxxx buttn, the number can be accessed by simply pressing that buttn. switch The device that makes cnnectins fr all vice and data calls fr a netwrk, and als cntains sftware fr features. Als knwn as a system, switching system, r ECS (Enterprise Cmmunicatins Server). system list One f the fur types f Abbreviated Dialing lists; prgrammable nly by the system manager. Cntains phne numbers helpful t all system users, and stres each f thse numbers as a 2-digit list item. system manager The persn respnsible fr specifying and managing the peratin f features fr all the vice and data equipment in yur netwrk. trunk A telecmmunicatins channel between yur switch and the lcal r lng distance calling netwrk. Trunks f the same kind cnnecting t the same end pints are assigned t the same trunk grup. trunk cde A dial cde f 1, 2, r 3 digits that yu dial t access a trunk grup t place an utside call IP Telephne End User Guide 7 P age