Meridian Digital Telephones

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1 Ntel Knowledge Netwk Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Enterprise Voice Solutions Customer Documentation

2 While you are away from your desk: Call Fward 38

3 Table of Contents M3900 Series Meridian Digital Telephone 1 M M M M Your Telephone s Controls 5 Terms you should know 9 Your telephone call features 11 Use handsfree calling (M3902, M3903, and M3904) Activatedeactivate Group listening controls Use the Redial list on the M Use the Redial list on the M Use the Predial feature Make a call 17 Make a call while on-hook Make a call with the dial pad Auto Dial Activate Ring Again Redial last number called Use Speed Call Make a System Speed Call Use Hot Line Make an Intercom call Answer a call 24 While on an active call 25 Place a call on Hold Transfer a call Use Timed Reminder Recall Use Attendant Recall Use Call Park i

4 Table of Contents Recd a Calling Party Number...29 Display incoming calls...31 Trace a Malicious call...31 Incoming calls 33 Activate Automatic Answerback...33 Activate Call Pickup...34 Use Call Waiting...35 While you are away from your desk 37 Call Fward...37 Call Fward - Internal...37 Use Remote Call Fward...38 Secure your telephone...40 Talk with me than one person 42 Join a call...42 Set up a Conference call...42 Selectable Conferee display and Disconnect...43 Use Group Call...44 Wk without interruption 46 Activate Make Set Busy...46 Additional Call Features 47 Auto Dial Transfer Feature...47 Use the buzz signal...47 Call Page (Connect) to make an announcement...48 CentrexExchange Switchhook Flash...48 Charge a call Charge a Fced call...49 Enhanced Override Feature...51 Fced Camp-on feature...51 On Hold on Loudspeaker...52 Override Feature...54 Privacy Release Feature...54 Radio Page Feature...54 Voice Call Feature...56 ii Draft 0.01

5 Table of Contents Hospitality features 58 Automatic Wake-Up Message Registration Maid Identification Room Status Telephone display (M3902, M3903, and M3904) 65 M3902 display area M3903 display area M3904 display area Use your Options Key (M3902, M3903, M3904) 67 Options feature list Select options Select a language Change a feature key label Contrast adjustment Volume adjustment Choose Ring type Set Call log option (M3903 and M3904) Use Preferred name match (M3904) Use Live dial pad (M3904) Area code setup Set Call timer Fmat time and date Set Key click Use Headset pt on call (M3904) Use Headset External Alerter and Recder Interface (M3903 and M3904) Call indicat light On-hook default path Display diagnostics Activate Group listening Set Meridian Communications Adapter controls iii

6 Table of Contents Directy display and controls (M3903 and M3904) 80 M3903 Directy display and controls...80 Access your Call Log Redial List application (M3903)...80 M3904 Directy display and controls...81 Access your Call Log, Redial Personal Directy application (M3904).. 81 Directy passwd protection (M3904)...82 Call Log (M3903 and M3904) 85 Access and use the Call Log (M3903)...85 Access and use the Call Log (M3904)...86 Redial List (M3903 and M3904) 87 Use the Redial List (M3903)...87 Use the Redial List (M3904)...87 Personal Directy (M3904) 88 The Directy Display and Controls (M3904 only)...88 Add a Personal Directy entry...89 Save number from incoming call to Personal Directy...91 Delete edit an entry...91 Delete your Personal Directy...93 Use the Directy to make a call (M3904)...94 Use Card View...94 Copy a number from the Redial list to the Personal Directy (M3904)...95 Operate the main features on the M M3901 Fixed Keys...97 Use a programmed feature an Auto Dial (M3901)...98 To use Auto Dial (M3901) Use Speed Call (M3901) Use Call Transfer (M3901) Use Conference Call feature (M3901) Activate Ring Again (M3901) Make a call (M3901) Receive a call (M3901) Feature Activation Indicat (M3901) iv Draft 0.01

7 Table of Contents Message and Call Status Indicat (M3901) Accessies f the M3900 Series telephone 107 Accessy Connection Module (ACM) Analog Terminal Adapter (ATA) External Alerter and Recder Interface Headsets Key-based Expansion Module Meridian Communications Adapter (MCA) Meridian 1 Flexible Feature Codes (FFC) 109 Meridian SL-100 Feature Access Codes (FAC) 110 v

8 Table of Contents vi Draft 0.01

9 M3900 Series Meridian Digital Telephone M3900 Series Meridian Digital Telephone There are five models in the M3900 Series Meridian Digital Telephone Ptfolio. This document describes the M3901, M3902, M3903, and M3904 features and how to use them. The M3902, M3903, and M3904 are described in the main ption of this document. The M3901is described in a separate section of this document. F infmation on the M3905 refer to the M3905 Call Center Meridian Digital Telephone User Guide. M3901 The M3901 has one Line Key and can have five programmable features. M3901 Feature Activation Indicat Goodbye Line Feature Hold Message and Call Status Indicat Feature Card Volume Control Bar Note: The Meridian SL-100 configures the Line Key as a Directy Number only. 1

10 M3900 Series Meridian Digital Telephone M3902 The M3902 has one Line (DN) Key, and three Programmable Feature Keys (Self-labeled). M3902 LCD Indicat Message Waiting Light LED Handsfree Key One Line Programmable Feature Keys (Self-Labeled) Options Message Transfer Hold Goodbye Navigation Keys Volume Control Bar LED Mute M3903 The M3903 has two Programmable LineFeature Keys (Self-labeled) with two features lines configured on each key. It also has four Programmable Feature Keys (Self-labeled) with three features on each key. M3903 LCD Indicat Goodbye Hold Message Waiting Light Programmable Line Feature Keys (Self-Labeled) LED Handsfree Key Programmable Feature Keys (Self-Labeled) Copy Fixed Feature Keys Volume Control Bar LED Headset Mute Options Quit Shift Applications Navigation Keys Call Log Message

11 M3900 Series Meridian Digital Telephone M3904 The M3904, has six Programmable LineFeature Keys (Self-labeled), with two features lines configured on each key. It also has four Programmable Feature Keys (Self-labeled) with three features on each key. M3904 LCD Indicat Goodbye Hold Message Waiting Light Programmable Line Feature Keys (Self Labeled) LED Handsfree Key Programmable Feature Keys (Self-Labeled) Fixed Feature Keys Volume Control Bar LED Headset Mute Options Quit Message Shift Copy Applications Navigation Keys Directy Log

12 4 M3900 Series Meridian Digital Telephone

13 Your Telephone s Controls Your Telephone s Controls Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side. Goodbye You can terminate an active call by pressing the Goodbye Key. The Goodbye Key is useful f disconnecting a handsfree call. Headset 2498 Hold Press the Headset Key to answer a call while on the headset to switch a call from handset handsfree to the headset. A steady LCD indicat appearing beside a Line (DN) Key means that the feature line is active. A flashing LCD indicat means the line is on hold the feature is being programmed. By pressing the Hold Key, you can put an active call on hold. Return to the caller by pressing the DN Key beside the flashing indicat. Mute The Speaker Key allows you to activate the handsfree (M3902, M3903, and M3904) and Group listening features (M3903 and M3904). The speaker LED lights to indicate handsfree is active, the LED flashes to indicate Group listening is active. The Mute Key allows you to listen to the party(ies) whom you are speaking without them hearing you. This is especially useful when you only want to listen on a conference call. Press the Mute Key again to return to a two way conversation. The Mute Key applies to handsfree, handset, and headset microphones. The Mute LED flashes when the Mute option is in use. 5

14 Your Telephone s Controls The Navigation Keys allow you to scroll through Menus and lists in the display area. Copy The Copy Key copies incoming outgoing call numbers into the Personal Directy. Quit The Quit Key ends an active application. Pressing the Quit Key does not affect the status of the calls currently on your telephone. Note: If you press the Quit Key befe the Done Key you exit the Options without saving changes. Press the Done Key to exit and save the changes. Options The Options Key allows you to access and modify telephone options Line The Directy Number (DN) Key is assigned to your telephone. It can be a primary DN, secondary DN, multiple appearance DN, etc Line The lower right hand LineFeature Key is your Primary Directy Number Key M3902, M3903, M3904). When you pick up the handset, the line associated with this key is ready f you to make a call. Note: You have only one Primary Directy Number assigned to your telephone. You can have additional Directy Number (DN) Key assigned to your M3903 and M3904 telephone. Dial The Dial Key functions much like the primary Directy Number (DN) Key. The Dial Key is used to dial numbers sted in the Directy and Callers List (M3903 and M3904). 6

15 Your Telephone s Controls Edit The Edit Key is used to edit Directy and Callers List entries (M3904). DirectyLog Call Log Shift Delete Redial Me... The Delete Key is used to delete entries characters in applications. The DirectyLog Key allows you to access Personal Directy, the Call Log and the Redial list (M3904). The Call log Key recds the last 100 incoming calls (M3904) 10 incoming calls (M3903). The Redial list recds the last 10 outgoing calls (M3904) 5 outgoing calls (M3903). The Redial Key appears on the M3904, after pressing the DirectyLog Key, and allows you to go directly into the Redial list. Note: The Redial List is part of the DirectyLog and Call Log access. On the M3903 you press the Call Log, then scroll to the Redial list and press the Select Key. On the M3904 the Redial Key appears after you have pressed the DirectyLog Key. The Shift Key allows you to access the second layer of the Programmable LineFeature Keys. The Me Key allows you to access the next layer of the Programmable Feature Keys. Example: Trans Programmable Feature Keys (Self-labeled) are configured f various features on the M3902, M3903, M3904 Telephones. The Programmable Feature Keys are located below the display area. These keys have an LCD label above them that changes based on the active application. 7

16 Your Telephone s Controls 2498 Programmable LineFeature Keys are configured as a Line (DN) as a Feature Key (M3903 M3904). They are located at the sides of the upper display area. Once configured these Programmable LineFeature Keys provide a one touch step to activate a feature. A status icon represents Call and Feature status. 8

17 Terms you should know Terms you should know Attendant The attendant is a telephone operat in your ganization. Call Log The Call Log is capable of sting unanswered and answered incoming calls. These entries can be accessed through your directy menu. Call party infmation When your telephone rings, the display shows Caller Line Identification (CLID) infmation. The system must have CLID enabled. The display module shows the phone number and name of the inbound call. Card View The Card View displays a directy entry name and telephone number. Copy Key The Copy Key allows the M3904 to copy infmation from one application to the Personal Directy. Datetime display feature The Datetime display feature shows the month and date when the telephone is in an idle state. Directy Number (DN) The Directy Number is a number that consists of one to seven digits f a telephone. Also known as an extension number. Feature display The display area shows status infmation about the feature in use. It also displays the name and status of the active session. Feature Access Codes (FAC) The Feature Access Codes access your telephone s features instead of a fixed feature soft feature key. Feature Access Codes are available f the Meridian SL-100 system only. F your convenience, the FACs f your system can be printed on a page located at the back of this guide. Flexible Feature Codes (FFCs) The Flexible Feature Codes (FFCs) access your telephone s features instead of a fixed feature soft feature key. Flexible Feature Codes are available f the Meridian 1 system only. F your convenience, the FFCs f your system can be printed on a page located at the back of this guide. Fixed key The Fixed Keys are the hard labeled keys on your telephone. Indicat status The status indicat can be an LCD LED that indicates the status of a feature by the flash, wink, steady on, off of the LCD LED indicat. Infmation line The Infmation line of the display relates call infmation application infmation. Infmation display The Infmation screen displays call activity, lists, prompts, and status of calls. Interrupted dial tone Interrupted dial tone is a broken pulsed dial tone, heard when you access some of the features on your telephone. Meridian 1 The Meridian 1 is your office communications system. Me... The Me Key allows access to the multiple layers of the Programmable Feature Keys. These keys are three four keys located below the lower display area. 9

18 Terms you should know Off-hook Off-hook is a term used to indicate that the telephone is active and ready to make a call. A telephone becomes off hook when you pick up the handset press the Line (DN) Key. Paging tone Paging tone is a special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone. Personal Directy The Personal Directy stes entries by name and phone number. Primary Directy Number The Primary Directy Number is the main extension number on your telephone. It is referred to by the Primary Directy Number (PDN) Key. Private Line Private Line can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line. Redial list The Redial list is one of the M3900 series directy. It lists outgoing call numbers. These number can be accessed through your directy menu. Ringbackring tone The Ringbackring tone is the sound you hear when a call you have made is ringing at its destination. Shared Directy Numbers A shared directy number is a DN (extension) that is shared by two me persons. Special dial tone The special dial tone refers to three consecutive tones followed by dial tone that you hear when accessing some of your telephone features. Switchhook The switchhook is the button which the handset presses down, disconnecting your call when you replace the handset. The handset when lifted releases the switchhook and you either answer an incoming call you receive dial tone so you can make a call. 10

19 Your telephone call features Your telephone call features Your system administrat assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your system administrat to provide these to you. To access a feature, you press a Feature Key, enter a Flexible Feature Code (FFC) Feature Access Codes (FAC) f the Meridian SL-100. Your system administrat supplies you with Flexible Feature Codes Feature Access Codes. Note: In der to use a feature described in this section, your system software must suppt the feature and the feature must be assigned to your telephone. Check with your system administrat f me details. Use handsfree calling (M3902, M3903, and M3904) If your telephone is a M3902, M3903, M3904 you can use the built-in microphone and speaker instead of the handset f a handsfree call. While on an active call, you can switch between Handset and Handsfree mode. To answer a call with handsfree: Press the Handsfree Button. You are now on a handsfree call. To discontinue a handsfree call: Goodbye To mute a handsfree call: Mute Mute Press the Goodbye Key to end the call. 1. Press the Mute Key. The LED indicat flashes. 2. Press the Mute Key again to return to a two way handsfree conversation. To switch from handsfree to handset: 1. Lift the handset to switch from handsfree to handset. 2. Replace the handset to end the call. 11

20 Your telephone call features To switch from handset to handsfree: 1. Press the Handsfree Button. 2. Replace the handset. Goodbye To use headset: Headset 3. Press the Goodbye Key to end the call. Connect headset to the headset jack the handset jack depending on the headset type and the telephone you are using. Press the Headset Key (M3903 and M3904). F the M3902 read the instructions that came with your recommended headset. Note 1: There are amplified and unamplified headsets that are compatible with your M3900 Series Telephones. Refer to Hardware Options f recommended headset types f you telephone. Note 2: Use the Option Headset volume adjustment to adjust the gain that wks best with the headset type you are using. To switch from handsfree to headset: Headset Connect headset put headset on. Press the Headset Key (M3903 and M3904). F the M3902 read the instructions f the headset you are using. Note: A Headset Key is used to switch between the headset and the handset mode of operation (M3903 and M3904). The LED lights steady to indicate you are in headset mode. The headset LED is dark (unlit) if you are in handset mode. 12

21 Your telephone call features Activatedeactivate Group listening controls The Group listening feature allows you to listen to a call through the speaker, allowing additional parties to listen to both sides of the conversation. To activate Group listening controls: Options 1. While on a call, press the Options Key. Group listening Select 2. Use the Navigation Keys to scroll through the menu and select Group listening. 3. Press the Select Key. On 4. Press the On Key to turn on Group listening. To use Group listening: p Lift the handset and press the Speaker Key. To deactivate Group listening controls: Options 1. Press the Options Key. Group listening Select 2. Select Group listening. 3. Press the Select Key. Off 4. Press the Off Key to turn Group listening off. 13

22 Your telephone call features Done 5. Press the Done Key to save changes and exit. To mute a group listening call: Mute Mute 1. Press the Mute Key. The LED flashes. 2. Press the Mute Key again to return to two way conversation. To switch from Group listening to handsfree: Hold down the Speaker Key while replacing the handset. + Note 1: The Group listening feature must be configured f your telephone by your system administrat. Turn the feature On through the options list to use the feature. Use the Redial list on the M3903 The redial list recds the outgoing call numbers. To access the Redial list on the M3903: Note 2: You must let the other party know when others are listening to the conversation. This feature does not have a tone to infm the party on the other end of the call that the conversation is being monited. Call Log 1. Press the Call Log Key (M3903). 14

23 Your telephone call features Redial = Calls out Select 2. On the M3903 use the up and down Navigation Keys until Redial = Calls out appears. 3. Press the Select Key. To use the Redial list: Dial Use the Redial list on the M3904 To access the Redial list on the M3904: 1. Use the Navigation Keys to scroll up and down and highlight the preferred number in the list. 2. Press the Dial Key to dial the number. Note: After pressing the Dial softkey, you will automatically exit the Redial list. DirectyLog Redial 1. Press the DirectyLog Key (M3904). 2. Press the Redial Key. To use the Redial list: 1. Use the Navigation Keys to scroll up and down and highlight the preferred number in the list. Dial 2. Press the Dial Key to dial the number. Note: After pressing the Dial softkey, you will automatically exit the Redial list. 15

24 Your telephone call features Use the Predial feature The Predial feature allows you to enter and preview a number and make crections befe you dial the number. To use Predial: 1. Replace the handset, if it is off the cradle. 2. Dial the number Press a Line (DN) Key to receive dial tone, the displayed predialed number is automatically dialed. 4. Lift the handset when the called party answers, if on handsfree, begin to talk. To edit a predial number: 1. Without selecting a Line Key, dial the number. 2. Use the right and left Navigation Keys to move the curs and edit the number if necessary When you have made the necessary changes to the number, press a Line Key to call the number. Note: You cannot use the Predial number feature if the Live dial pad feature is active. 16

25 Make a call Make a call This section describes features that you can use when you make a call. There are several ways to make a call from your Meridian Digital Telephone. To make a call from your telephone, use the features described in this chapter. To make a call: 2498 Use the Line (DN) Key. Use the handset. Use the Handsfree Button Headset To change from headset to handset: Headset Use the Headset Key (M3903 and M3904). Note: Whenever you read Lift the handset, in this guide, you may alternatively press a free Line (DN) Key, Handsfree Button, the Headset Key. You receive dial tone with each of these actions. The Headset Key is used to switch to the headset mode of operation. The LED lights steady to indicate when you are in headset mode. 17

26 Make a call Make a call while on-hook To make a call while on-hook, leave the handset in the cradle while you dial a number. To dial on-hook: Press a Line (DN) Key. 2. Dial the number when you receive dial tone. 3. Lift the handset when the called party answers. If you are on handsfree, begin to talk. Make a call with the dial pad 1. Lift the handset. 2. Dial the number. Auto Dial Auto Dial lets you dedicate a feature key to a specific telephone number. When pressed, the Auto Dial key dials the number automatically. To use Auto Dial: 1. Lift the handset. AutoDial To display the Auto Dial number: Display AutoDial 2. Press the associated Auto Dial Key. This automatically dials the number. 1. Press the Display Key. Note: On the Meridian SL-100, press the Auto Dial Key to displays the number. 2. Press the configured Auto Dial Key. The number appears on the display. 18

27 Make a call To ste an Auto Dial number: AutoDial 1. Without lifting the handset, press the appropriate Auto Dial Key. 2. Dial the telephone number (including access code) to be sted on the selected Auto Dial Key. AutoDial Activate Ring Again 3. Press the Auto Dial Key a second time. The number is sted on the key you selected. Note: Use the Change label option to personalize the Auto Dial label. Use the Ring Again Key when you receive a busy tone no answer, while you are trying to reach someone in your private netwk. When you activate Ring Again you receive an audible tone notification when that person is available has used their telephone. The Ring Again feature allows you to automatically redial the number. To use Ring Again: 1. Dial a number and receive a busy tone no answer. RingAgn 2. Press the Ring Again Key. Goodbye 3. Press the Goodbye Key. 19

28 Make a call To call a Ring Again party when you receive notification: When the number you want to reach is available, the person has re-used their set, you hear the Ring Again tone. 1. Lift the handset, you receive dial tone. RingAgn 2. Press the Ring Again Key. To cancel Ring Again befe notification: RingAgn Redial last number called Press the Ring Again Key a second time befe hearing the audible tone notification. Note: On the Meridian SL-100, the Ring Again feature is only available f busy tone. Last Number Redial allows you to automatically redial the last number you dialed. To use last Number Redial: Lift the handset and press the Line Key Press the Line (DN) Key twice, the last number you dialed is automatically re-dialed. Note: On the Meridian SL-100, press the Octothpe Key twice. Note: Your system administrat must configure this feature f your telephone. 20

29 Make a call Use Speed Call Speed Call allows you to automatically dial frequently called telephone numbers by entering a one, two, three digit code. See your system administrat to determine the capacity of your Speed Call list. A telephone designated as a Speed Call Controller can program edit the Speed Call list. To ste change a Speed Call number: SpcCtlr 1. Press the Speed Call Key. The triangular icon flashes, indicating programming mode. 2. The phone prompts you to dial a one, two, three digit code and telephone number. Note: Dial the access code (if required), internal, external, long-distance telephone number. SpcCtlr To delete a Speed Call number: SpcCtlr 3. Press the Speed Call Key again to save the code and number. The flashing icon turns off. 1. Press the Speed Call Key. 2. Dial the Speed Call code that you want to delete. Delete 3. Press the Delete Key. To make a Speed Call: 1. Lift the handset. SpcCtlr 2. Press the Speed Call Key. 21

30 Make a call 3. Dial the Speed Call code. Make a System Speed Call System Speed Call allows you to dial Speed Call codes and override all restrictions while on the call. The System Speed Call feature is set up by your system administrat on the system. It is a speed dial number that is common to many users, therefe it is set up on the system not your desktop telephone. To make a System Speed Call: 1. Lift the handset. SpcCtlr 2. Press the Speed Call Key. 3. Dial the Speed Call code of the number you want to dial. Message Use Hot Line Press the special Auto Dial Key assigned by your system administrat f that speed call number (example, Message Key). The number is automatically dialed. The system administrat can program a Hot Line Key that allows you to dial a specific number automatically. The system administrat can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person not a mail box. To use Hot Line: Hot Line Press the Hot Line Key. The Hot Line Key automatically dials the number. 22

31 Make a call Note 1: On the Meridian SL-100 system, the Automatic Line (AUL) feature is the same as the Hot Line feature. Note 2: If your main Line (DN) is a Hot Line, lift the handset. The Hot Line dials the number automatically. Make an Intercom call The Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group. The intercom group must be set up by your system administrat. To make an Intercom call: 1. Lift the handset. InterCom 2. Press the Intercom Key. 3. Dial the one two digit code f the intercom group member you wish to call. To answer an Intercom call while on a line other than your Intercom group line: Hold Goodbye InterCom 1. Press the Hold Key to put the current call on hold. Press the Goodbye Key to end the call. 2. Press the Intercom Key and begin to speak. 23

32 Answer a call Answer a call When you receive an incoming call, your telephone rings and the LCD indicat flashes. To answer a call: Lift the handset. Press the Handfree Button located on the left side of the handset (M3902, M3903, and M3904) Headset Press the Line (DN) Key beside the LCD indicat as it flashes. Press the Headset Key when using a headset. 24

33 While on an active call While on an active call This section describes features that you can use while on an active call. Place a call on Hold Use the Hold feature when you are on the line with one party and a second call comes in on a second line. You can answer the second call and retain the iginal call by putting it on Hold. To place a call on Hold: Hold Press the Hold Key. The LCD indicat flashes beside the line on hold. Note 1: If Automatic Hold is on, the active call is automatically put on Hold when you answer the second call. On the Meridian SL-100 Automatic hold is the default. Note 2: The caller hears music while on hold, if the music feature is on your system. To retrieve a call on hold: 2498 Press the Line (DN) Key beside the flashing LCD indicat. Transfer a call The Transfer a call feature is used to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party. Trans M3904 M Press the Transfer Key The other party is on hold and you receive dial tone. The LCD indicat lights steadily. Transfer M Dial the number where you are transferring the call. 25

34 While on an active call Trans M3904 M When you hear the ring a person answers, press the Transfer Key again to complete the call transfer. Transfer M3902 To go back to the iginal call if the transfer is incomplete: 2498 Use Timed Reminder Recall The LCD indicat goes from steady on to off. If the person you called is not available: Press the Line (DN) Key next to the LCD indicat, to reconnect to the iginal call. Note: On the Meridian SL-100, press the Transfer Key, dial the number and press the Goodbye Key. If you press the transfer Key the second time you get a three way conference. Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered. To use Timed Reminder Recall: Trans 1. Press the Transfer Key. The call is put on hold. 2. Dial the number where you want to transfer the call. Trans 3. Press the Transfer Key again. Replace the handset befe the extension answers. This starts the recall timer. 26

35 While on an active call Note 1: On the Meridian SL-100, do not press the Transfer Key again; replace the handset befe the extension answers. Meridian SL-100 uses the Blind Transfer Recall feature. Note 2: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your telephone rings: Lift the handset press the Line (DN) Key, you connect back to the iginal caller. Trans Use Attendant Recall 2. Press the Transfer Key and repeat the transfer (to a different DN). Note: If you transfer a call to a person and they pick up the line while you are still on the line, press the Goodbye Key to complete the transfer. Check with your system administrat to determine the time interval of your Recall timer. The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant. To contact the attendant while on a call: Goodbye AtnRec 1. Press the Attendant Recall Key while on a call. Stay on the line until the attendant answers. 2. Press the Goodbye Key. The caller remains connected to the attendant. Note: On the Meridian SL-100, the Attendant Recall Key is not available; use the Transfer Key to connect a call to the attendant. 27

36 While on an active call Use Call Park Call Park allows a call to be held temparily, to be retrieved from any telephone. You can park an incoming call and page the called party. When you use Call Park you do not tie up a line. Your system administrat can set up a System Park DN where most calls get automatically parked. If configured netwk wide, Call Park can be used across netwks. To Park a call on the System Park Extension your own DN: Park To park a call on a DN other than the System Park Extension your own DN: Park While on an active cal, press the Park Key. If there is a System Park DN, the call automatically parks on the System Park DN. Otherwise, it parks on your DN. Note: On the Meridian SL-100, press the Park Key and you receive a confirmation tone. Press the Park again the Goodbye Key. 1. Press the Park Key. 2. Dial the DN where you want to park the call. Park To park a call using the SPRE code FFCFAC: 3. Press the Park Key again. Note: On Meridian SL-100, press Directed Call Park (DCPK) Key. Dial the DN where you want to park the call. Press DCPK again. Trans Conf 1. Press the Transfer Key press the Conference Key. 28

37 While on an active call SPRE code + Call Park FFCFAC 2. Dial the SPRE code dial (enter) the Call Park FFC (Meridian 1), the FAC (Meridian SL-100). If you do not want the System Park Extension your own DN, Dial a DN where you want to park the call. Trans Conf 3. Press the Transfer Key press the Conference Key. Note: On the Meridian SL-100, press the Transfer Key. Do not press the Conference Key. To retrieve a parked call: 1. Lift the handset. Park Enter 2. Dial the SPRE code dial (enter) the Call Park FFC (Meridian 1), the FAC (Meridian SL-100) followed by the Enter Key. + Recd a Calling Party Number 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone to the attendant. Check with your system administrat to determine your specified period of time. Calling Party Number allows you to recd a caller s number charge account number f account purposes while on an established call. To recd a caller s number: Charge 1. While on an active call, press the Charge Key. 29

38 While on an active call CParty 2. Press the Call Party Key. Enter number appears on the display. 3. Dial the charge number. Enter 4. Press the Enter Key. Charge is not allowed Note: If Calling Party Number is invalid the screen displays, Charge is not allowed To charge a call to a charge account: Charge While on an active call. 1. Press the Charge Key. Account 2. Press the Account Key. 3. Dial the charge account number. Enter 4. Press the Enter Key. Exit 5. Press the Exit Key. Note: On the Meridian SL-100, flash the switchhook and enter the Account feature code. The code is provided by your system administrat. 30

39 While on an active call Display incoming calls The Display call infmation allows you to be on an active call and display a second caller s name without interfering with the current call in progress, if not automatically displayed. To view the name of a second caller while on a call in progress: Display 1. Press the Display Key Press the flashing Line (DN) Key. The call waiting infmation appears on the display. Note 1: To display the second caller's name does not interfere with the current call in progress. Note 2: You can use the Display Key with other feature keys to display infmation associated with the feature keys. Note 3: On the Meridian SL-100, press the Inspect Key to view infmation on a second caller, while on an active call. Trace a Malicious call Malicious Call Trace provides a way f you to trace nuisance calls within your system. To use Call Trace while you are on a call: Call Trc To use Call Trace if you do not have a trace button: Press the Call Trace Key. Note: On the Meridian SL-100, press the Malicious Call Hold (MCH) Key. Trans Conf 1. Press the Transfer Key the Conference Key. 31

40 While on an active call Note: On the Meridian SL-100, press only the Transfer Key. p 2. Dial the Trace FFC (Meridian 1 system) the FAC (Meridian SL-100 system) Press the Line (DN) Key beside the flashing LCD indicat to return to the call. 32

41 Incoming calls Incoming calls This section describes features that you can use with incoming calls. Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not fward to your voice message service. To use Automatic Answerback: AnsBk 1. Press the Automatic Answerback Key. On 2. Press the On Key to toggle Automatic Answerback on. Exit 3. Press the Exit Key. To deactivate Automatic Answerback: AnsBk 1. Press the Automatic Answerback Key. Off 2. Press the Off Key to toggle Automatic Answerback off. Exit 3. Press the Exit Key. 33

42 Incoming calls Activate Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group another Pickup Group. To answer a call in your own Call Pickup Group: 1. Lift the handset. GrpPkup 2. Press the Group Pickup Key. To answer an incoming call in another Call Pickup group: 1. Lift the handset. GrpPicup 2. Press the Group Pickup Key. 3. Dial the pickup group number of the telephone that rings. Note 1: If the Group DN is invalid, you receive an overflow burst tone and the screen displays "Goodbye try again. Press the Goodbye Key. Note 2: The system administrat assigns the group pickup code. Note 3: To answer an incoming call in another call pickup group is not available on the Meridian SL-100 system. To answer a call at a specific extension in any pickup group: 1. Lift the handset. 34

43 Incoming calls Pickup 2. Press the Pickup Key. 3. Dial the DN of the telephone that you hear ringing (in your call pickup group). Note 1: Meridian SL-100 uses Directed Call Pickup, with a feature activation code (FAC) access. Note 2: If the pickup DN is invalid, you receive an overflow burst tone and the screen displays Goodbye try again. Press the Goodbye Key. Use Call Waiting Call Waiting puts your current call on hold, while you answer the next call. Example: The attendant routes an outside call to you while you are on an existing call. Call Waiting allows you to recognize the call and respond to it. To answer an incoming call while on another call: Hold 1. Press the Hold Key to put a current call on hold (you receive the incoming call tone). Note: If the Automatic Hold feature is enabled, it is not necessary to press the Hold Key. The call is automatically put on hold when you answer the second call. CallWait 2. Press the Call Waiting Key to answer the call. 35

44 Incoming calls To return to your first telephone call: Hold Goodbye 2498 If you don not have a Call Waiting Key: Goodbye Press the Hold Key if you want to put the second call on hold. Press the Goodbye Key to end the second call. 2. Press the Line (DN) Key associated with the first call. 1. If you don not have a Call Waiting Key and you hear the Call Waiting tone, press the Goodbye Key to end your current call. 2. Press the Line (DN) Key beside the flashing status icon to answer the incoming call. 36

45 While you are away from your desk While you are away from your desk This section describes features that you may wish to use when you are away from your desk. Call Fward Call Fward allows you to direct your calls to ring at another Line (DN). If the telephone begins to ring, you cannot fward an incoming call in progress. To fward your calls change the fward number: Fward 1. Press the Fward Key. 2. Dial the DN where you want to fward your calls. Fward 3. Press the Fward Key. To cancel Call Fward: Fward Press the Fward Key. To reinstate Call Fward to the same number: Fward Fward Press the Fward Key Twice. Call Fward - Internal Call Fward Internal allows only calls iginating at internal DNs to ring at another DN. Calls iginating outside your Meridian 1 system will still ring at your telephone. You cannot fward calls while your telephone is ringing. To fward your internal calls: IntCFwd 1. Press Internal Call Fward. 37

46 While you are away from your desk 2. Dial the DN where you want to fward your calls. IntCFwd 3. Press the Internal Call Fward Key. Receiving a call: To cancel Internal Call Fward: IntCFwd Press the Internal Call Fward Key. To reinstate Call Fward to the same number: IntCFwd IntCFwd Press the Internal Call Fward Key twice. Note: The Meridian SL-100 uses Call Fward BusyDon t Answer InternalExternal Feature. This feature allows Meridian SL-100 users to: Fward an incoming call which iginated internally from a DN in the same customer group as you Fward an incoming call which iginated externally from a DN out of your customer group to a DN outside your customer group. You can activate this feature by using a FAC (feature access code 4). Use Remote Call Fward Remote Call Fward allows you (from any telephone other than your own) to fward your calls to any telephone. Note: On the Meridian SL-100, dial the Remote Access Directy Number. You are prompted to enter the directy number of your telephone and dial the Call Fwarding Remote Activation Code. This allows you to activate, deactivate, change call fwarding to a new destination. 38

47 While you are away from your desk To activate Remote Call Fward: 1. Lift the handset. 2. If you call from a telephone outside the system, first dial your direct system access number and wait f dial tone. 3. Dial the Remote Call Fward FFC to activate the feature. To cancel Remote Call Fward: 4. Dial your Electronic Lock passwd. Note: Refer to Secure your telephone on page Dial your DN. You get a dial tone befe you dial your number. 6. Dial the number where you want to fward your calls. If you fward calls to an invalid number, you receive a fast busy. 7. Press the Octothpe Key. To fward calls to a previous call fward telephone number, skip step six above. 1. Lift the handset. 2. If you call from a telephone outside the system, dial the Direct system access number and wait f the dial tone. 3. Dial the FFC deactivate key code f Remote Call Fward. 39

48 While you are away from your desk 4. Dial your Electronic Lock passwd. Secure your telephone 5. Dial your DN. You get a dial tone befe you dial your number. 6. Press the Octothpe Key. You can lock your telephone with a passwd so that no one can make calls from your office. The lock consists of a passwd which you may change. To lock your telephone: 1. Lift the handset. 2. Dial the electronic Lock FFC. 3. Dial your electronic lock passwd. 4. If you perfm this operation from a different telephone, Dial your DN, otherwise go to step five. Goodbye 5. Press the Goodbye Key. To unlock your telephone: 1. Lift the handset. 2. Dial the Unlock FFC. 3. Dial your electronic lock passwd. 40

49 While you are away from your desk 4. If you are on a telephone other than your own, dial your DN. Goodbye 5. Press the Goodbye Key. To change your electronic lock passwd: 1. Lift the handset. 2. Dial the electronic lock passwd Change FFC. 3. Dial the current passwd f your telephone. 4. Dial the new passwd. 5. Dial the new passwd again. Note 1: This feature is not available on the Meridian SL-100. Note 2: You cannot change your passwd from a remote set. 41

50 Talk with me than one person Talk with me than one person This chapter describes features which allow you to talk with me than one person at the same time. Join a call To connect a call to your current call: Conf 1. While on a call, press the Conference Key Conf Set up a Conference call 2. Press the flashing Line (DN) Key that has the new call. 3. Press the Conference Key again. The person on hold joins your conversation. You can set up a conference call f three ( six) people, this includes yourself. Contact your system administrat to find out the maximum number of people you can join in a conference on your system. To set up a conference call: Conf 1. While on a call, press the Conference Key. The other party is on hold and you receive dial tone. 2. Dial the number of the person you want to add to the conference call. You can talk privately to the person you are adding at this time. 3. Press the Conference Key a second time to conference all parties together. Note: If necessary, repeat the procedure to include up to six people in the conference. 42

51 Talk with me than one person If the person you added to the conference is unavailable: Goodbye Press the Goodbye Key. 2. Press the Line (DN) Key with the flashing icon to return to your iginal call. Selectable Conferee display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. This feature is not available on the Meridian SL-100 system. To view active conferees: Conf Display Goodbye 1. While on a conference call, press the Conferee Selectable Display Key. The LCD indicat turns on. With each key press, the screen changes to show a different active conferee. Note: This action has no effect on the displays of the other telephones involved in the conference. 2. Press the Goodbye Key. If configured, the Conference Count Display returns. The LCD indicat turns off. To disconnect a conferee: Conf Display While on a conference call, press the Conferee Selectable Display Key. The LCD indicat turns on. Continue to press the key until the conferee you want to delete appears on the screen. 2. Press the DN Key on which the conference call is established. The selected conferee is disconnected from the call. 43

52 Talk with me than one person Note: If there are additional conferees to be disconnected, press the Conferee Selectable Display Key until the conferee that is to be disconnected is displayed on the screen. Goodbye 3. Press the Goodbye Key. If configured the Conference Count Display returns and is updated to reflect the revised total count of conferees. The LCD indicat tuns off. Use Group Call Group Call automatically calls members of a predefined group, one at a time, until they all answer. Ask your system administrat f details on how to create a conference call group. Note: On the Meridian SL-100, use the Preset conference feature f group calls. Dial the specific DN f Preset Conference, simultaneous ringing of the pre-selected parties is activated. To call group members: 1. Lift the handset. GrpCall 2. Press the Group Call Key. The feature automatically calls all group members. The icon flashes until all members answer. Their phone numbers appear on the display as they answer. When the last person answers, the Group Call indicat lights steadily. Note: After all the people in the group have answered, only the person who made the group call can put the call on hold. To answer a Group Call: GrpCall Press the Group Call Key multi-appearance DN Key. 44

53 Talk with me than one person Note 1: If you are on a call and you receive three sht tones, this is the notification of a group call on your Line (DN). Note 2: If you are on a call on another telephone in your group, you receive a long tone through the handset speaker. Note 3: You do not get a notification of a group call if you are already on a conference group call. To end a Group Call: Goodbye Press the Goodbye Key. Note: When the person who made the group call disconnects, the call terminates f all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call. 45

54 Wk without interruption Wk without interruption This chapter describes features that provide you with uninterrupted wk time. Activate Make Set Busy Make Set Busy allows you to make your telephone appear busy to all callers. To activate Make Set Busy: MkBusy Press the Make Set Busy Key. To deactivate Make Set Busy: MkBusy Press the Make Set Busy Key a second time to deactivate the feature. 46

55 Additional Call Features Additional Call Features Auto Dial Transfer Feature Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the central office after a Trunk Switchhook Flash. You must be on a central officeexchange (CO) trunk call from to a CO which offers Centrex exchange line-type features. To use Auto Dial Transfer when you pick up an incoming trunk call: Flash AutoDial Goodbye Use the buzz signal 1. Press the Trunk Switchhook Flash Key and wait f interrupted dial tone.you receive a speed dial tone. 2. Press the Auto Dial Key to call the number desired. 3. Press the Goodbye Key to end the call. Note: On the Meridian SL-100, Auto Dial can be used to transfer calls however, you do not have to be on a central office trunk call, and the Trunk Switchhook Flash key is not applicable to the Meridian SL-100. Two telephones can link together to allow one person to signal the other. The person signaled hears a buzz. Use this feature to notify the other person of a call, a visit, a request. To buzz the telephone linked to yours: Buzz Buzz 1. Press the Buzz Key. The telephone linked to yours, buzzes as long as you hold down the key. 2. When you are finished, release the Buzz Key. Note: Buzz signal is not available on the Meridian SL

56 Additional Call Features Call Page (Connect) to make an announcement To connect to the Call Page allows you to make an announcement over the page system. To make a page call, dial the page trunk access code. Note: When the Page Key is used on an attendant console it overrides the telephones; the telephones disconnect and must re-access the page trunk. To connect to the Call Page: 1. Lift the handset. To disconnect the Call Page: 2. Dial the page trunk access code. The connection to the page system is complete. 3. Make your announcement. Goodbye Press the Goodbye Key. CentrexExchange Switchhook Flash CentrexExchange Switchhook Flash allows you to signal the Central OfficeExchange (CO) during an established call to use a Centrex service such as call transfer three-way calling. To use CentrexExchange Line Switchhook Flash: Flash 1. Press the Trunk Switchhook Flash Key You receive special dial tone. 2. Dial the codes f your custom Centrex feature. Goodbye 3. Press the Goodbye Key to end the call. Note: The Meridian SL-100 is a central office based PBX, and this feature is not available. 48

57 Additional Call Features Charge a call Charge a Fced call Call Charge allows you to charge a call to a specific account. Fced Charge allows you to charge long-distance calls from a telephone restricted to local calls. Note: On the Meridian SL-100, the Account code allows a user to enter a billing number. If the account code is required, the user is prompted to enter a code by a tone after the telephone number is dialed. If a user wishes to voluntarily enter an account code, then flash the switchhook and enter the feature code, which is provided by your system administrat. To charge a local long-distance call to an account befe you dial: 1. Lift the handset. Charge 2. Press the Charge Key dial an FFC. 3. Dial the charge account number. 4. When you receive dial tone, dial the number. To charge a call in progress: Trans Conf 1. Press the Transfer Key the Conference Key. Charge 2. Press the Charge Key dial the FFC. 3. Dial the charge account number Press the Line (DN) Key to return to your call. 49

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