BYOD Success Kit. Table of Contents. Current state of BYOD in enterprise Checklist for BYOD Success Helpful Pilot Tips

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2 Table of Contents Current state of BYOD in enterprise Checklist for BYOD Success Helpful Pilot Tips 2

3 Current State of BYOD in the Enterprise

4 Defining BYOD Bring-Your-Own-Device (BYOD): a business practice allowing employees to use their own smart phone, tablet, PC, and/or Mac for work applications. 'Bring-your-own-device (BYOD) has emerged as an institution in corporate America today but does the acronym stand for bring your own device or bring your own disaster? Surveys show that up to 90 percent of corporations use some form of BYOD, but that up to 80 percent of BYOD activity is "inadequately" managed by IT departments. Definition from: SC MAGAZINE JANUARY 2,

5 IT Cannot Ignore 2 Billion Personal Devices Corporate employees have access to 2 Billion devices phones, tablets, PCs There are already more tablets & smartphones than PCs The majority of devices are personal and unmanaged (BYOD) 5

6 Current State of BYOD is widely deployed But very few customers have deployed enterprise apps to BYOD Insights on the Current State of BYOD Intel s IT Manager Survey, October

7 Why haven t companies deployed apps? Top Three Reasons 1. Security & Discoverability 2. Ability to Support Our Enterprise Apps 3. Lack of compatibility with our infrastructure Insights on the Current State of BYOD Intel s IT Manager Survey, October

8 BYOD Solution Check List

9 BYOD Solution Checklist Security Can I leverage my infrastructure in the data center? Is my data secure on the device? Is end user activity on the device discoverable and auditable? Which applications should I use? Should I adopt the cloud? How should I think about end user experience? 9

10 Can I leverage my current infrastructure? Have you deployed VPN for remote access? If you have deployed VPN today, you don t need more new infrastructure in your data center. Your remote users already use VPN to access corporate assets from home or on the road. The VPN appliance has been integrated with your corporate authentication mechanism AD & RSA. You have also integrated the VPN appliance with a SSO mechanism like CA Siteminder. The fundamental requirements of BYOD are satisfied by existing remote access infrastructure. A new solution for BYOD should be able to leverage your VPN deployment. 10

11 Is my data going to be secure Is the data protected on the device? Is the data stored in an encrypted format on the device? Where are the keys stored? Can the data be opened in non-secure applications? Is the data protected when it is in transit? All the corporate data being transferred between the device and the corporate network should be encrypted. A good solution will also leave personal data alone, so that all the employee Facebook traffic is not being routed through your VPN. Is the device secure? What happens when the employee leaves my company? The client software should check whether or not the device is jail-broken. The solution should also provide functionality to wipe out corporate data from a device if it is lost, or if the employee leaves the company. 11

12 Context is key to security What is context? Context is who is doing what, when, and from where. For example, user Adam downloaded a document at 9:00 PM from California. Or Adam took 12 seconds to access the SharePoint application from an iphone in Chicago. Context can help you better secure your data and understand and improve the real user experience for your employees. I am worried about compliance, discoverability, and audit Look for a solution that will help you prove you know what end users are doing with corporate data on the device. For example, you should know which files users are downloading. Or you should know which apps they are accessing from where? Adjust level of security to threat condition Look for a solution that will adjust the level of security based on the threat condition. For example, the authentication can be different based on whether the user is accessing corporate assets from a trusted vs. un-trusted location. 12

13 Which applications should I use? Do I need brand new applications? No, start with the apps on which your business runs today, for example, , SAP, SharePoint, Intranet, and others. We have observed that the majority of these applications are web based, some are Windows client-server applications, and a few applications are native. Context UX Cloud 25% Windows 60% Un-Optimized Web Apps 10% Optimized Web Apps Custom HTML5 ISV Native Custom Native Data Apps What about form factor? Most apps will work fine on tablets; some work fine on smart phones. As more optimized applications become available deliver those also. Once the framework is in place, it will be easy for you to deliver those new applications. Device 13

14 Tablets are not bigger phones In terms of user interaction, a tablet is more like a phone than a PC. It needs a simpler interaction model, more touch and gesture based. On the other hand, since it has a much larger form factor than the phone. Web sites designed for the PC are usable on a tablet. Deborah Gage talks about the differences in how people use their ipad and ipad Mini vs. their iphones: They communicate and play games on their phones, but increasingly they will work and shop on their tablets See the WSJ blog: 24/as-tablets-rise-investors-notice/) In a 2012 survey, Business Insider found that users spent more time browsing the web (37.3%) than any other activity on the ipad. This behavior has changed very little in the last three years. It is very different from how users use their phones. -usage-survey-results ?op=1 14

15 Should I adopt the cloud? Speed of device refresh => Cloud Devices are being refreshed at a much faster pace than Windows. Microsoft used to update Windows every 3-5 years, and you probably upgraded your desktop OS every 7-10 years. Now each device OS (Android, ios, Windows) is updated multiple times a year. And each device vendor upgrades its device 1-2 times a year. Remember that end users upgrade their devices more frequently and not on your calendar. An onpremise deployment cannot keep pace with this speed of device refresh. Only a cloud service that is upgraded rapidly can keep pace with the speed of device refresh. But is the cloud secure? Choose a cloud service that is designed as a control plane. Corporate data should flow directly between the client device and the corporate network over SSL/TLS and should not flow through a traffic reverse proxy running in the cloud that acts like a "middleman" between the device and the corporate network. The "middleman" architecture affects the security, performance and availability of the BYOD solution. 15

16 How should I think about UX? How should I think about end user experience? Its not just about the UI! When Blackberry came out with their solution, they simplified the access of on mobile devices significantly. An end user could check their with one hand while waiting at a stop light. Apple was able to bring a similar experience to other consumer applications when it launched the iphone and later the ipad. For the last decade or so, you have done the same for your users on corporate PCs integrating SSO into application authentication, integrating business workflows using EAI and others. When you think about simplifying the end user experience, think of how you would bring a similar degree of integration and seamlessness into a remote experience from a personal device. 16

17 Simplify the User Experience Today a user can take minutes to access apps remotely! Now employees want instant access seconds vs. minutes! Typical Mobile User Experience 1. Turn on laptop 2. Fire up VPN 3. Login into VPN 4. Use RSA Token 5. Fire up Browser 6. Login into SharePoint Desired Mobile User Experience 1. Turn on smartphone or tablet 2. Tap on SharePoint 17

18 Summary Think of the following four keys for your solution for BYOD Simplest User Experience Better Security on device, in network, with context Rapid Deployment Leveraging Existing Infrastructure (in minutes not months) 100% Cloud Architecture for Lowest TCO

19 Conclusion

20 Decision Makers Criteria Criteria Power User CIO Network Manager Security Manager Apps Manager CFO Legal Security Protect data in transit or on device Security Leverage existing VPN and AAA Security - Audit & Discoverability Simple User Experience Raises Employee Productivity Measure/Improve End User Experience Lowest TCO 20

21 Helpful BYOD Pilot Tips 1. Involve your VPN partner early, ask if there s an integrated BYOD partner 2. Test with key stakeholders in line of business (LOBs) before you settle on a BYOD partner. 3. Test with at least 3 applications SharePoint, Intranet, LOB Application 4. Look for flexible terms with vendors; don t be locked into buying new infrastructure. Start with SaaS vendors. 21

22 Learn more about Workspot! User Interface for high productivity on smartphone or tablets Cloud Control Panel Analytics 22

23 Workspot Network Architecture 23

24 Keep up with BYOD trends, follow: 24

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